HP DesignJet Studio Printer series User Guide
© Copyright 2020 HP Development Company, L.P. Edition 1 Legal notices Trademarks The information contained herein is subject to change without notice. Adobe®, Acrobat®, and Adobe Photoshop® are trademarks of Adobe Systems Incorporated. The only warranties for HP products and services are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Table of contents 1 Introduction ............................................................................................................................................................................................... 1 Safety precautions ................................................................................................................................................................... 1 Using this guide ...................................................................................
Change the front-panel display brightness ....................................................................................................................... 19 Configure network settings .................................................................................................................................................. 19 Configure firewall settings ..............................................................................................................................................
9 Maintaining the printer .......................................................................................................................................................................... 55 Check printer status ............................................................................................................................................................... 55 Take care of the printer .......................................................................................................
Lines appear stepped or jagged .......................................................................................................................................... 77 Lines print double or in the wrong colors ........................................................................................................................... 77 Lines are discontinuous ..................................................................................................................................................
Alerts ........................................................................................................................................................................................ 94 16 Front-panel error messages .............................................................................................................................................................. 95 Text messages and numerical error codes .....................................................................................
viii ENWW
1 Introduction Essential safety precautions and an overview of the printer's main features, components, software options and printing possibilities. Safety precautions Ensure proper use of the printer to prevent the printer from being damaged. Follow these precautions at all times: ● Use the power supply voltage specified on the label. Avoid overloading the printer's electrical outlet with multiple devices. ● Do not disassemble or repair the printer yourself.
● If the printer is making an unusual noise not heard during normal operation ● A piece of metal or a liquid (not part of cleaning and maintenance routines) touches internal parts of the printer ● During an electrical storm (thunder and lightning) ● During a power failure ● To avoid being pinched, keep your fingers away from the gap between the bottom of the printer and the stand while you're moving the printer with stand. Using this guide This guide can be downloaded from the HP Support Center.
Accessories, support and specifications Reference information, including customer care, the printer specifications, and part numbers for paper types, ink supplies, and accessories. Accessories on page 64, HP Customer Care on page 97, and Printer specifications on page 100. Glossary The glossary contains definitions of printing and HP terms used in this documentation. Glossary on page 104. Index In addition to the table of contents, there is an alphabetical index to help you to find topics quickly.
● Handles roll and cut-sheet paper, with a multi-sheet tray which automaticaly switches between both ● Touch-sensitive front panel in color, with an intuitive graphical user interface ● Supports USB, Ethernet, or Wi-Fi connection ● Includes Web-connected features such as automatic firmware upgrades ● Supports remote printing from mobile devices with HP Smart App, see http://www.hpsmart.com ● Economode for printing economically ● Enables easy printing from desktop with HP Click, see http://www.
1. Multi-sheet tray 2. Front panel 3. Main door 4. Ink cartridges 5. Carriage 6. Stand Rear view Overview of back of the printer's main hardware components. 1. Paper roll 2. Communication ports 3. Power button 4. Multi-sheet tray 5. Fast Ethernet port, to connect to a network 6. Hi-Speed USB device port, to connect a computer Turn the printer on and off The power key is located at the back of the printer. The power key can also be used to put the printer into sleep mode.
However, if you plan to store the printer for a long period or the power key does not seem to work, you are recommended to unplug the power cord. To turn it back on, plug in the power cord. When the printer is powered back on, it takes about three minutes to initialize and check and prepare the printhead. NOTE: When the printer has not been used for a certain period of time (the default time is determined by Energy Star), it saves power by going into sleep mode.
1. Dashboard icons The front panel dashboard lets you access the icons on the display, check the status of the printer, or monitor and manage current and scheduled printer tasks. Tap or swipe down the tab at the top of a screen to open the dashboard: ● Tap to change printer settings. ● Tap to view ink information. ● Tap to view printhead information. ● Tap to view connectivity status information and to perform network configuration. If a network cable is connected, is displayed instead.
NOTE: The active paper source is indicated by a slightly larger icon, with a white tick in a green circle: . 3. Fixed icons On the lower side of the screen up to 3 fixed icons can be seen at different times. Normally they are not all displayed at the same time. ● Tap to return to the home screen. ● Tap to view help about the current screen. ● Tap to go back to the previous screen without discarding changes.
● The Embedded Web Server that allows you to manage the printer from a remote computer, update the printer's firmware and change various printer settings, etc. See Access the Embedded Web Server on page 17. ● The HP Utility (Windows only) that allows you to manage the printer from a remote computer: See Access the HP Utility (Windows only) on page 18. NOTE: New versions of all printer software can be expected to appear from time to time.
1. Make sure that your printer is correctly connected to the Internet. 2. Enable Web Services during initial setup of the printer, or later by touching on the home screen and following the instructions on the front panel. The printer may need to restart if it has updated its firmware. 3. Retrieve the printer’s email address by touching 4. This is an optional step: If you are the printer administrator, log in at HP Smart (http://www.hpsmart.
2 Connecting the printer Printing has never been easier, and your printer comes with various options for connecting to help you do so. Choose which connection method to use Your printer can be connected via Wireless, Gigabit Ethernet, or Hi-Speed USB.
NOTE: Wireless connections can be affected by the location of the network router and the device. In order to improve a wireless connection: 1. Position the wireless access point in a more central position within the work place. 2. Place the wireless access point away from dense materials. Metal, concrete, double thick walls are the hardest to penetrate, wood and plasterboard are easier. Consider this when you position the printer. 3. Change the wireless channel to one that is not being used.
2. Set up your device Prepare your printer with the correct software for your device. Install the software (Windows) Make sure to connect the printer and computer or mobile device to the same network. Download the software from http://123.hp.com or go to http://www.hp.com/go/DesignJetStudio/software. Install the software (Mac OS X) Make sure to connect the printer and computer or mobile device to the same network. Download the software from http://123.hp.com or go to http://www.hp.
3 Setting up the printer Set automatic firmware updates, email notifications and driver preferences, and control access to the Embedded Web Server. Introduction There are various printer settings that the printer administrator may wish to control as soon as a new printer is assembled and ready for use. Automatic firmware update The printer can automatically check for a firmware update periodically.
Alternatively, you can choose when, if ever, to display critical or non-critical alerts. To access alert settings under Mac OS X: ENWW ● Open HP Printer Monitor preferences, select your printer, and then Customize Alerts, so that you can set each individual alert to appear in specific cases and with a specific time interval. ● You can turn off alerts completely by unchecking the Show monitor status in menu bar box in the Notifications tab of the HP Printer Monitor preferences.
Control access to the Embedded Web Server You can prevent users from modifying important device settings by setting a password in the Embedded Web Server. Users without the password can see only the Information tabs. Once set, the password is required to view or change any parameters in the other tabs. Set Windows driver preferences You can change some default settings in your printer driver according to your own preferences, for instance to set color or paper-saving options.
4 Personalizing the printer You can set your printer preferences such as language, sleep mode, firewall, and front panel brightness settings etc. Change the language of the front-panel display Your printer includes many language options to choose from. To change the language of the front-panel menus and messages: If you can understand the current front-panel display language, tap preferred language. then Preferences > language.
Embedded Web Server supported languages are English, Portuguese, Spanish, French, Italian, German, Polish, Russian, Simplified Chinese, Traditional Chinese, Korean, and Japanese. There is a tab at the top right of the window to select them from. Access the HP Utility (Windows only) Manage your printer from a computer with a USB, TCP/IP, or Wi-Fi connection. The first time you access to the application you need to enter the printer information.
For example, setting the printer's auto-off feature to 2 hours would turn the printer off after 2 hours of inactivity. In this way, you can save more energy. However, the auto-off feature is automatically disabled when the printer is connected to a network, to avoid inconveniencing network users. If you are using a USB connection, you can set the printer to turn itself off completely after 2 to 12 hours of inactivity. At the front panel, tap , then Power Management > Auto-off.
● Restore network defaults Configure firewall settings Firewall features provide network-layer security on both IPv4 and IPv6 networks. The firewall provides simple control of IP addresses that are allowed access. NOTE: In addition to firewall protection at the network layer, the printer also supports open secure sockets layer (SSL) standards at the transport layer for secure client-server applications, such as client-server authentication or HTTPS Web browsing.
NOTE: After you tap Apply, the connection to the Embedded Web Server might be temporarily disrupted for a short period of time. If the IP address was unchanged, the Embedded Web Server connection will be enabled again. However, if the IP address was changed, use the new IP address to open the Embedded Web Server. Reset firewall settings Restore the printer’s network settings to reset to factory defaults.
Administrator password: You can control access to the printer by specifying an administrator account to control access to the Embedded Web Server. You can customize your printer by enabling or disabling the features available. After a feature has been disabled, it is not available from the EWS or printer's front panel.
5 Paper handling To print you can load rolls, single sheets, or use the multi-sheet tray. View paper information and use the printer's cutting tool. General paper-loading advice You can load paper into the printer in three different ways: from a roll, as a single sheet, or as a stack of single sheets from the multi-sheet tray (if you have one). Switching from one to another is automatic.
3. If the roll is long, rest the spindle horizontally on a table and load the roll on the table. 4. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not, remove the roll, turn it 180 degrees and slide it back on to the spindle. There are labels on the spindle showing the correct orientation. NOTE: From the back of the printer, the blue stopper is inserted into the right-side holder. Ensure both ends of the roll are as close to the spindle stops as possible.
3. If the edge of the roll is not straight or torn (sometimes due to tape used to hold end of the roll), pull the paper slightly and cut a straight edge. 4. Insert the edge of the paper into the printer. WARNING! Do not push your fingers inside the printer's paper path. 5. Roll the paper into the printer until you feel resistance and the paper flexes slightly. When the printer detects the paper, it beeps, and feeds in the paper automatically. 6.
5. When prompted by the front panel, insert the sheet into the right-hand side of the input slot. WARNING! Do not push your fingers inside the printer's paper path. 6. Align the sheet with the blue line. 7. Tap OK on the front panel to feed the paper into the printer. Guide the sheet into the printer; this is especially important with thicker papers. 8. The printer checks the alignment and measures the sheet. NOTE: 9. Depending on the width of the sheet, it feeds out the front of the printer.
2. Adjust the input tray extensions depending on the length of the paper: the first extension for A4 and the second extension for A3 paper. 3. Load sheets of paper into the tray with the printed side facing outwards. Ensure that the sheets are all of the same size. 4. Adjust the tray to fit the width of the paper. View information about the paper Tap the icon of the active paper source.
● Paper type you have selected ● Roll or sheet status ● Width of the paper If no roll and no single-sheet paper is loaded, the message Out of paper is displayed. Maintain paper Always protect your paper and sheets to print at the highest quality.
Form feed and form feed and cut You can advance the paper with, or without cutting it. Go to the front panel and tap , then Form feed. There are 2 options: Form Feed and Form feed and Cut. The Form feed option advances the paper without cutting it. Form feed and cut advances the paper and makes a straight cut across the front edge. There are at least two possible reasons why you might want to do this: ● To trim the leading edge of the paper if it is damaged or not straight.
6 Printing Printing has never been easier or more flexible. Print from computers and mobile devices with the use of a variety software, customizable options and advanced settings. Mobile Printing You can print to your printer from many mobile devices using direct printing by connection to the same network. Print from mobile devices With HP Mobile Printing Solutions you can print straight from your smartphone or tablet in just a few simple steps.
1. Open HP Smart App and browse for the document or photo you want to print. 2. Go to Edit to adjust the output if necessary. 3. Tap Print. With HP Smart App you can also print even when your mobile device and your printer are not in the same network. Remote Printing feature can be enabled either during the initialization process if you choose to do it with HP Smart. Otherwise, it can be enabled later. NOTE: Inside HP Smart, enable your printer for remote printing by pressing the printer icon.
● If you are using a computer, make sure you have installed the HP printer software. ● If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct first and then install the printer software. Select Wireless when prompted by the printer software for a connection type. ● If you are using a mobile device, make sure you have installed a compatible printing app. For more information, visit the HP Mobile Printing website at http://www.hp.com/go/mobileprinting.
1. Make sure you have turned on Wi-Fi Direct on the printer. 2. Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided with the mobile device. 3. From your mobile device, select a document from a print enabled application, and then select the option to print the document. The list of available printers appears. 4.
Ideal for a broad range of graphics and technical applications, including posters, roll-up banners, info-graphic presentations, maps, and CAD documents. See http://www.hp.com/go/clickDesignJet. Printing from an application using a printer driver This is the traditional way of printing from an application. The correct printer driver must be installed on the computer (see Connecting the printer on page 11), and the computer must be connected to the printer by network or USB cable.
● In the Windows driver dialog: Select the paper size from the Document Size list. ● In the Mac OS X Print dialog: Select your printer from the Printer list, then select your paper size from the Paper Size list. NOTE: If your application offers no Page Setup dialog, use the Print dialog. NOTE: If the paper size is set from your computer, it overrides the paper size setting in the front panel.
● The paper size is local to the computer and is seen in all the printer queues created on the computer that support paper that size. ● If a printer queue is shared, this paper size appears in all the client's computers. ● If a printer queue is shared from another computer, this paper size doesn't appear on the driver´s document size list. A Windows form in a shared queue must be created in the server. ● If the printer queue is deleted, the paper size does not disappear.
● If your software does not support large formats ● If your file is too large for the printer's memory; in which case you can reduce the paper size in your software and then scale it up again using the front panel option ● You can rescale an image from the Windows driver dialog: Go to the Advance options > Scale. ● ● By selecting a paper size, the image size is adjusted to the paper size you have selected.
● In the Windows driver dialog: Go to Print quality, set the quality level to Fast and check the Economode box. ● In the Mac OS X Print dialog: Go to the Paper/Quality panel and move the print-quality slider to the extreme left (Speed). High-quality printing For unrivaled image quality. ● In the Windows driver dialog: Go to Print quality and select Best. ● In the Mac OS X Print dialog: Go to the Paper/Quality panel and move the print-quality slider to the extreme right (Quality).
● State-of-the-art HP printheads and HP inks ● Dedicated color resources for most available paper types Color management options Reproduce colors as accurately as possible on all devices. When you print an image, you see very similar colors to the image on your monitor. Color management is highly dependent on the paper type loaded on the printer, so take care to select the correct preset for the paper type used.
7 Practical printing examples Step by step examples to print drafts, projects, presentations etc. to help you follow correct procedure with your jobs. Print a draft for revision with the correct scale Page size and orientation may not always be set as you require. This can be altered. Using Adobe Acrobat Print a revision draft with the correct scale. 1. In the Acrobat window, bring the mouse cursor to the bottom left corner of the document pane to check the page size. 2.
Using a raster driver You can print a multipage job from Adobe Acrobat. 1. Open a multipage job in Adobe Acrobat Reader or Adobe Acrobat Pro (HP recommends always using the latest version). 2. Click File > Print. 3. Select the printer and driver. 4. Check the Choose paper source by PDF page size box. 5. Adjust other properties in the driver properties window, as required. 6. Click the Print button.
42 2. Select the printer and driver from the Printer drop-down menu in the Print dialog box. Driver settings can be adjusted by clicking the Properties button. 3. Adjust the color settings in the driver properties window. Click the Properties button in the Print dialog and set the Color option in the Color mode section. Click OK. 4. Click the Advanced button in the Print dialog box to set color management options. Check the box Let printer determine colors. 5.
Using Adobe Acrobat Pro This is a professional application that allows full color management. See briefly described, the options to select a working color space, convert images to a desired color space, and print. ENWW 1. PDF files may not contain a color profile. In the absence of a color profile, Acrobat uses a working color space by default. To choose a working color space, first click Edit > Preferences. 2. In the Preferences dialog box, you can choose RGB, CMYK, and grayscale working color spaces.
4. Select the elements you want to convert by specifying matching criteria (object type and/or color type) and then the conversion attributes. If you want to change the embedded color profile, you can select Any Object and Any Colorspace in the Matching Criteria section. In the Conversion Attributes section you can choose, for example, to embed an Adobe RGB (1998) profile by selecting it as the Conversion Profile, checking the Embed box, clicking the OK button, and saving the file to keep the changes.
Print a project using Autodesk AutoCAD Set up a plot to print from a model or a layout. ENWW 1. The AutoCAD window can show a model or layout. Normally a layout is printed rather than the model. 2. Click the Plot icon at the top of the window. 3. The Plot window opens.
4. You can see further options by clicking the circular button in the lower right corner of the window. NOTE: The Quality option here does not refer to the final print quality but to the quality of AutoCAD viewport objects that are sent for printing. 5. Select your printer and click the Properties button. 6. Select the Device and Document Settings tab, and click the Custom Properties button. 7. In the Driver, select the paper type that you intend to use. 8. Select the print quality. 9.
Print a presentation Setup AutoCAD or Photoshop presentations. Using Autodesk AutoCAD Print a presentation with Autodesk AutoCAD. ENWW 1. Open the AutoCAD file and select a layout. 2. Click the Plot icon at the top of the window. 3. Ensure that the correct printer is selected, then click the Properties button.
4. Select the Device and Document Settings tab, and click the Custom Properties button. 5. In the Driver, select the paper type that you intend to use. NOTE: roll. If you select neither the paper source nor the paper type, the printer will not print on any protected 6. Select the print quality. 7. If you intend to print on roll paper, you must decide where the printer should cut the paper. ● With the Windows driver: Select Margin Layout options > Clip content by margins. 8.
Print and scale from Microsoft Office With the scale options you can scale documents to print at a particular size. Using Microsoft PowerPoint Scale a job to fit your page size and clip content by margins. 1. Click File > Print, and select the name of your printer. 2. Click the Scale option to scale the document to a particular size. 3. Select the Paper Source and Paper Type. 4.
3. In the Settings section, you can choose the pages to print, the orientation, and the paper size. 4. Click Page Setup to choose the Paper Size you want. 5. Select Options to go to the printer driver. The default options are probably suitable: Paper source: Automatic and Paper Type: Use Printer Settings. 6. 50 Click Proper scale option to scale the document to a particular size. Alternatively, you can scale the document in Project.
8 Handling ink cartridges and printhead There are 4 replaceble ink cartridges that supply the printhead. You can check status information, and easily change an ink cartridge when required. About the ink cartridges Ink cartridges store the ink and are connected to the printhead, which distributes the ink on the paper. To purchase additional cartridges, see Accessories on page 64 CAUTION: Observe precautions when handling ink cartridges because they are ESD-sensitive devices.
You can also get this information from the HP Utility (Windows only): ● In the EWS go to Home►Estimated Cartridges Levels or Tools►Supply Status; In the HP DesignJet Utility, go to the Supplies tab to see each cartridge's status. For an explanation of the ink cartridge status messages, see Ink cartridge status messages on page 85 . Replace an ink cartridge There are two occasions when you need to replace an ink cartridge.
5. Remove the ink cartridge. 6. Insert the new ink cartridge. Make sure that you insert the ink cartridge into the slot that has the same colored letter as the cartridge you are installing. 7. Close the window. About the printhead The printhead, which is supplied installed in the printer, is connected to the ink cartridges and jets ink onto the paper. CAUTION: Observe precautions when handling the printhead, because it is an ESD-sensitive device. Avoid touching pins, leads, and circuitry.
HP is unable to warrant the performance of the printing system when operated outside of environmental specifications or when a used, refilled, or counterfeit ink cartridge is installed. Safe mode is designed to protect the printer and the printheads from damage due to unexpected conditions, and is in operation when the icon is displayed on the printer’s front panel and by the Embedded Web Server and HP Utility. For optimal performance, use original HP ink cartridges.
9 Maintaining the printer Checking printer status and maintenance are essential to keep your equipment in prime condition. Keep your printer clean, diagnose issues, calibrate, replace the printhead when required, and keep your software up to date. Check printer status There are various ways you can check the current printer status. ● If you start the HP Utility (Windows only) and select your printer, you see a page of information describing the status of the printer and its paper and ink supplies.
NOTE: The report can also be requested from the Embedded Web Server. It takes about two minutes to print the Print Quality Diagnostic Report. Corrective actions If you have an issue with the diagnostic page, there are steps you can take, depending on the problem. 1. If the lines in Test Pattern 1 are not straight and connected, align the printhead (see Align the printhead on page 57). 2.
Clean the printhead from the front panel When your print quality seems poor, and you are next to the printer, this is a simple method to address the issue. 1. Make sure there is paper in the input tray or a roll loaded. 2. Go to the front panel and tap , then Printer Maintenance►Clean the Printhead. Clean the printhead from the Embedded Web Server You can clean the printhead remotely using an ordinary Web browser running on any computer. 1. Make sure there is paper in the input tray or a roll loaded.
Replace the printhead When the printhead is out of ink or has an issue that cannot be fixed, you must replace it. After replacement, the printer will automatically perform a printhead alignment on the loaded paper. TIP: If you would like to perform the printhead alignment on a different paper (perhaps from the multi-sheet tray), you could change the paper before starting this procedure. Plain white paper is recommended. A4 and letter paper should not be loaded in landscape orientation. 58 1.
8. Open the printhead latch. 9. Remove the printhead, keeping it vertical to avoid getting ink on the connections. 10. Insert the new printhead.
11. When finished, close the latch and tap Next. 12. Insert the ink cartridges. Make sure that you insert each ink cartridge into the slot that has the same colored label as the cartridge you are installing. IMPORTANT: If the printhead is new, install new ink cartridges. New ink cartridges are required for successful printhead replacement. 13. Close the main door. 14. The front panel recommends a printhead alignment. Clean the encoder strip You can use a small damp cloth to remove unwanted residue.
4. Hold the cloth in an inverted U shape around the encoder strip and carefully wipe until no further ink residue appears on the cloth. Be very careful not to scratch the encoder strip with your fingernails or any other object. Make sure that you are holding the cloth correctly. NOTE: Do not move the carriage away from the service station. 5. Close the main door. 6. Turn the printer on.
Move or store the printer If you need to move the printer, take care to prepare it correctly to avoid possible damage. 1. Do not remove the ink cartridges or printhead. 2. Make sure that no paper is loaded. 3. Turn off the printer using the Power key at the back. 4. Unplug the printer's power cord. 5. Disconnect any cables connecting the printer to a network or a computer.
HP Support Assistant This helps you maintain your computer and printer. It helps you avoid or resolve issues. The HP Support Assistant guides you to expert support when required and helps you maintain peak performance and resolve problems through automatic updates, built-in diagnostics, self-help, and a variety of assistance options. A wealth of information and support resources for your HP computers and printers is only a few clicks away.
10 Accessories Supplies and accessories can be ordered for your printer. How to order supplies and accessories There are two ways to order supplies or accessories for your printer. ● Visit http://www.hplfmedia.com on the Web. ● Contact HP Support (see HP Support Center on page 97). The rest of this chapter lists the available supplies and accessories, and their part numbers. Order ink supplies Ink cartridges can be ordered singularly of in packs of 3.
Order accessories There are accessories available for your printer. Name Product number HP DesignJet 24-in Spindle B3Q36A HP DesignJet 36-in Spindle B3Q37A Introduction to the accessories You can increase your printer's possibilities with accessories. Spindle With extra spindles, you can quickly change from one paper type to another.
11 Troubleshooting paper issues Step by step instructions are provided to help you identify and resolve paper issues. Paper cannot be loaded successfully There are various reasons why you may have issues loading the paper. ● Ensure that no paper is already loaded. ● Ensure that the paper is far enough inside the printer, you should feel the printer grab the paper. ● Do not attempt to straighten the paper during the aligning process, unless instructed to do so by the frontpanel display.
● Do not attempt to straighten the sheet during the loading process, unless instructed to by the front-panel display. ● Do not use hand-cut sheets, which may be of irregular shapes. Use only purchased sheets. In case of any problem, follow the instructions given on the front-panel display. If you would like to start the load process again, cancel the process on the front panel; the printer ejects the sheet from the front of the printer.
NOTE: Try to avoid leaving sheets of paper loaded in the printer for a significant length of time, because they will deform. Paper loading error messages There is a list of front-panel messages related to paper loading, with the suggested corrective action. Table 11-1 Error Messages Front-panel message Suggested action Paper loaded with too much skew During the paper load process the printer detected that the paper had too much skew. Tap OK to unload the roll automatically, then restart the process.
If your paper is a translucent paper or film (for example, technical paper), select paper type Film > Matte film. Photo paper There are different types of photo paper finishes that you can apply. If your paper is a photo paper, use the Photo Paper category. For glossy or high-gloss paper select paper type Photo Gloss Paper. For Semi-gloss, Satin, Pearl, or Luster finishes, select paper type Photo Semi-gloss/Satin Paper.
NOTE: Use printer settings is the driver default. Paper mismatch If the paper currently loaded in the printer is not suitable for a particular job, the printer stops and waits for you to decide what to do. There are several ways in which the loaded paper may be considered unsuitable. ● The paper type is not as specified for the job. ● The paper source (roll, multi-sheet tray, or manual feed) is not as specified for the job. ● The paper size is smaller than specified for the job.
3. Rewind the roll to create a loop. Cut the paper, if needed. 4. Carefully remove any of the jammed paper that you can from the top of the printer. 5. Carefully remove any of the jammed paper from the front window. 6. Reload the roll, or load a new sheet; see Paper handling on page 23. NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper.
Multi-sheet tray has jammed Paper can jam in the multi-sheet tray for a variety of reasons and there are steps to follow to correct an issue. Proceed as follows: 72 1. Remove as much paper as you can from the multi-sheet tray. 2. Push down the multi-sheet tray extensions, which will make the tray easier to handle.
ENWW 3. Unlock the tray, using the rotary switch behind it. 4. Pull out the tray. 5. Remove all paper from the tray. 6. Put the tray in again.
7. Lock the tray. A strip stays on the output tray and generates jams If a small piece of paper has been cut, such as before printing a new roll, or after the front panel option Form feed and cut has been used, the cut strip may remain in the output tray. Only when the printer is not printing, reach into the tray and remove the strip. Printer displays out of paper when paper is available If the roll has become loose from its core, it will not feed correctly and the printer will not load the paper.
Paper is cut when the print has been completed By default the printer cuts the paper after the drying time has been completed. You can disable the cutter. See Change the drying time on page 28. You can disable the cutter, see Turn the automatic cutter on and off on page 28. Cutter does not cut well By default, the printer is set to cut the paper automatically after the drying time has been completed.
12 Troubleshooting print-quality issues Step by step instructions are provided for you to identify and resolve your issue. General printing advice To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories. ● Genuine manufacturer's supplies and accessories have been thoroughly tested to give trouble-free performance and best-quality prints. For details of recommended papers, see Order paper on page 64.
Lines are too thick, too thin or missing Check the paper type and settings, and run a report. 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 27. 2. Check that you are using appropriate print-quality settings for your purposes (see Printing on page 30). Try turning on the Maximum detail option (if available under the Color and Quality settings). 3.
● The borders of colored blocks are wrongly colored. To correct this kind of problem, print the Print Quality Diagnostic Report, and align the printhead if recommended in the report. See To print the Print Quality Diagnostic Report on page 55. Lines are discontinuous Check your print-quality settings and print a Print Quality Diagnostic Report. 1. Check that you are using appropriate print-quality settings. See Printing on page 30. 2.
3. Try changing to a heavier paper type, such as HP Heavyweight Coated Paper. 4. Select a lower print quality (such as Fast); the printer will then use less ink. 5. Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the printer to use less ink. Here are some example paper types in ascending order of thickness: Plain Paper, Coated Paper, Heavyweight Coated Paper. 6. If you are using glossy paper, try changing to a different type of glossy paper. 7.
3. Check that you are using appropriate print-quality settings (see Printing on page 30). In some cases, you can overcome a print-quality problem merely by selecting a higher print-quality level. For instance, if you have set the Print Quality to Fast, try using Best. 4. Print the Print Quality Diagnostic Report, and align the printhead if recommended in the report. See To print the Print Quality Diagnostic Report on page 55. 5.
Ink marks on the paper This problem can occur for several different reasons. Horizontal smears on the front of coated paper If a lot of ink is used on plain or coated paper, the paper absorbs the ink quickly and expands. As the printhead moves over the paper, the printhead may come into contact with the paper and smear the printed image. This problem is normally seen only on cut sheets of paper (not on roll paper). Whenever you notice this problem, cancel the printing job immediately.
See Printing on page 30 for more information. Edges of objects are darker than expected If edges of objects seem darker than expected, and you have already set the print-quality to Best, try setting the quality to Fast. See Printing on page 30 for more information. Vertical lines of different colors If your print has vertical bands of different colors along it try changing the paper and/or adjusting the printquality settings. 1.
1. Check that the paper type you have loaded corresponds to the paper type selected. 2. Check that you are printing on the correct side of the paper. 3. Check that you are using appropriate print-quality settings. For the most accurate colors, select Normal or Best quality. 4. Print the Print Quality Diagnostic Report. See To print the Print Quality Diagnostic Report on page 55. Colors are fading If you print on instant-dry photo paper, your prints will fade rapidly.
Some objects are missing from the printed image Large quantities of data may be necessary to print a high-quality large-format print job, and in some specific workflows there may be issues that can lead to some objects missing from the output. Here are some suggestions to help you to avoid this problem: ● Select a smaller page size and scale to the desired final page size in the driver or in the front panel. ● Save the file in another format, such as TIFF or EPS, and open it with another application.
13 Troubleshooting ink cartridge and printhead issues Step by step instructions are provided for you to identify and resolve your issue. Cannot insert an ink cartridge It is important that you are using the correct type of cartridge, and that it is well placed in its slot. 1. Check that you have the correct type of cartridge (model number). 2. Check that the colored label on the cartridge is the same color as the label on the slot. 3.
14 Troubleshooting data communication issues Step by step instructions are provided for you to identify and resolve your issue. Communication failures between computer and printer Some symptoms are apparent when there is an issue. ● The front-panel display does not show the Printing message when you have sent an image to the printer. ● Your computer displays an error message when you are trying to print. ● Your computer or printer hangs (stays idle), while communication is taking place.
1. Go to the front panel and tap or . 2. Take a note of the IP address and the hostname (HPXXXXXX format). 3. If your computer is running Windows, go to Control Panel > Printers, right-click the printer and click Properties > Ports > Configure Port, and in the Printer name or IP address field enter the hostname. Wired network issues If you are unable to install the HP software provided with the printer, then youneed check some things.
1. Make sure the wireless (802.11) light at the top left of the front panel is turned on . If the blue light is not lit, the wireless capabilities may not have been turned on. To turn on wireless, tap then Settings > Wireless > On. 2. Make sure that an Ethernet cable has not been connected to the printer. Connecting an Ethernet cable turns off the printer's wireless capabilities. 3. Restart components of the wireless network.
If you are unable to get your computer connected to your network, contact the person/company that set up your network or the router manufacturer as there may be a hardware issue with your router or computer. 3. Print the printer's Wireless Configuration page (see Network configuration page on page 90). After the page has been printed, check the Network Status and URL.
Click Start, click Control Panel, then double-click Printers. 8. b. Right-click the printer icon, and then click Properties, Document Defaults, or Printing Preferences. c. On the Ports tab, look for a port in the list with a checkmark. The version of the printer driver that is connected wirelessly has Standard TCP/IP Port as the Port description, next to the checkmark. d. Right-click the printer icon for the version of the printer driver that is connected wirelessly, and click Set as Default Printer.
1. General Information: Shows information about the current status and active connection type of the network, and other information, such as the URL of the Embedded Web Server. 2. 802.3 Wired: Shows information about the active wired network connection, such as the IP address, subnet mask, default gateway, and hardware address of the printer. 3. 802.11 Wireless: Shows information about your wireless network connection, such as the hostname, IP address, subnet mask, default gateway, and server. 4.
15 Troubleshooting general printer issues Step by step instructions are provided for you to identify and resolve your issue. Printer does not start If the printer does not start (the front panel is blank), hold down the Power key for a few seconds and check whether the Power LED turns orange while the key is held down. ● If you see no orange light, no power is reaching the printer; check that the power cord is correctly plugged in.
● Did you specify Extended drying time in the front panel? Try changing the drying time to Optimal. ● If your printer is connected by Wi-Fi, switch to a wired network. Front panel is frozen If the front panel displays a fixed image and you are unable to use it, call HP Support:. See HP Customer Care on page 97. Cannot access the Embedded Web Server If you have not done so already: Please read: Access the Embedded Web Server on page 17.
You can use this feature if you are selling the printer, or giving it to someone else, and want to be sure that all personal information has been removed. 1. From the front panel, at the top of the screen, tap or swipe down the tab to open the dashboard, then tap . 2. Tap Printer Maintenance. 3. Tap Restore. 4. Tap Cold Reset. A message appears stating which settings will be restored. 5. Tap Continue.
16 Front-panel error messages Printer issues appear in the front panel automatically along with the recommendation of how to fix them. Text messages and numerical error codes Error messages indicate that there is a printer error that needs attention. When they appear, follow the advice in the Recommendation column. If you see an error message that does not appear here, and you feel in doubt about the correct response, or if the recommended action does not seem to solve the problem, contact HP Support.
Table 16-1 Text messages (continued) Message Recommendation Multi-sheet tray is out of paper. Load paper in multi-sheet tray and press OK to continue printing or cancel the job. Load paper into the multi-sheet tray. End of roll has been reached. It is not possible to load the roll. Load a new roll. Missing or failed printhead. Remove and reinsert the same printhead, or try cleaning the electrical connections. If necessary, insert a new printhead. See Replace the printhead on page 58.
17 HP Customer Care HP Customer Care offers award-winning support to ensure you get the most from your HP DesignJet, providing comprehensive, proven support expertise and new technologies to give you unique end-to-end support. Introduction Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates and self-maintenance services. To find out more about HP Customer Care, see Contact HP Support on page 98.
HP Care Packs and Warranty Extensions HP Care Packs and Warranty Extensions allow you to extend your printer's warranty beyond the standard period. They include remote support. On-site service is also provided if necessary, with two alternative response-time options: ● Next business day ● Same business day, within four hours (may not be available in all countries) There is an HP Installation service that unpacks, sets up, and connects the printer for you.
● The product you are using (the product number and the serial number, found on the label at the back of the product) ● If there is an error code on the front panel, note it down; see Text messages and numerical error codes on page 95 ● The computer you are using ● Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems or special software drivers) ● The type of interface used on your product (USB, network, or Wi-Fi) ● The software and driver name an
18 Printer specifications Reference lists of physical, technical, ecological, etc. specifications for your printer. Functional specifications Your printer is designed to deliver CAD / construction drawings as well as high quality graphics.
* For a list of supported glossy papers, see Order paper on page 64. Table 18-4 Margins Top left and right margins 5 mm (0.2 in) Bottom margin 17 mm (0.67 in) (manual sheet) Table 18-5 Mechanical accuracy ±0.1% of the specified vector length or ±0.2 mm (whichever is greater) at 23°C (73°F), 50-60% relative humidity, on E/A0 printing material in Best or Normal mode with HP Heavyweight Coated Paper roll feed.
Table 18-9 Email printing Mobile devices supported Smartphones, tablets, PC Supported operating systems Any, as long as it has email Connectivity requirements Cloud connection Cloud features Remote printing through email Supported file formats PDF Max file size 10 MB Physical specifications Printer models have both common and distinct specifications. Table 18-10 Printer physical specifications HP DesignJet Studio 24-in Printer HP DesignJet Studio 36-in Printer Weight 34.7 kg (76.
Table 18-12 Printer power specifications (continued) Type: Values: Maximum current 1200 mA Average consumption 35 W Ecological specifications This product complies with the WEEE Directive 2002/96/EC and RoHS Directive 2002/95/EC. To determine the ENERGY STAR qualification status of these product models see http://www.hp.com/go/ energystar. Environmental specifications Recommended operating and storage temperature and humidity.
Glossary AirPrint Apple technology that helps you create full-quality printed output without the need to download or install drivers. Bonjour Apple Computer's trade name for its implementation of the IETF Zeroconf specification framework, a computer network technology used in Apple's Mac OS X from version 10.2 onwards. It is used to discover services available on a local area network. It was originally known as Rendezvous.
HP RTL HP Raster Transfer Language: a language defined by HP to describe raster (bitmap) graphics. HP-GL/2 HP Graphics Language 2: a language defined by HP to describe vector graphics. I/O Input/Output: this term describes the passing of data between one device and another. ICC The International Color Consortium, a group of companies that have agreed on a common standard for color profiles. Ink cartridge A removable printer component that stores ink of a particular color and provides it to the printhead.
Spindle A rod that supports a roll of paper while it is being used for printing. TCP/IP Transmission Control Protocol/Internet Protocol: the communications protocols on which the Internet is based. USB Universal Serial Bus: a standard serial bus designed to connect devices to computers. Your printer supports Hi-Speed USB (sometimes called USB 2.0). USB device port A square USB socket found on USB devices, though which a computer can control the device.
Index A access control 16 accessories introduction 65 order 64, 65 acoustic specifications 103 Acrobat Pro, print 41 Acrobat Reader, print 41 Acrobat, print 40 Acrobat, print multipage 40 advanced print settings 34 alerts errors 94 turn on and off 14 warnings 94 auto-off 18 AutoCAD, print presentation 47 automatic firmware update, configure 14 B banding problems 61 bin output problems 74 black and white 39 brightness in front panel 19 C care of the printer 55 clean the encoder strip 60 clean the platen 81 c
HP Care Packs 98 HP Click 33 HP Customer Care 97 HP Installation 98 HP Support 98 HP support assistant 63 HP Support Center 97 HP Utility access 18 language 18 I image problems clipped at bottom 83 clipped image 83 missing objects 84 ink economical use of 38 ink cartridge about 51 cannot insert 85 memory chip 51 order 64 replace 52 specification 100 status 51 status messages 85 ink cartridge; usage information 51 IP address 17 static 86 use hostname 86 L language 17 load paper general advice 23 multi-sheet
solutions 8 status 55 printhead about 53 cannot insert 85 clean; purge 56 order 64 specification 100 printhead cleaner specification 100 printing resolutions 100 Q quality, high 38 R rear view studio series 5 replace an ink cartridge 52 replace printhead 58 reports 10 rescale a print 36 restore factory defaults 93 settings 93 roll paper unload 25 S safe mode 53 safety precautions 1 scale a print 36 scratched prints 80 scuffed prints 80 security 16 sheet paper unload 26 sleep mode wait time 18 slow printing
