User Guide
Table Of Contents
- Printer parts
- Load media and paper basics
- Connect your printer
- Printer management tools
- Manage cartridges
- Copy and scan
- Web Services
- Solve a problem
- Get help from the HP Smart app
- Get help in this guide
- Understand printer reports
- Solve problems using Web Services
- Maintain the printer
- Restore original factory defaults and settings
- HP support
- HP EcoSolutions (HP and the Environment)
- Technical information
- HP Company notices
- Specifications
- Regulatory notices
- Regulatory model number
- FCC statement
- Notice to users in Korea
- VCCI (Class B) compliance statement for users in Japan
- Notice to users in Japan about the power cord
- Noise emission statement for Germany
- European Union Regulatory Notice
- Visual display workplaces statement for Germany
- Declaration of conformity
- Regulatory wireless statements
- Environmental product stewardship program
- HP tips for reducing environmental impact
- Eco-Tips
- European Union Commission Regulation 1275/2008
- Paper
- Plastics
- Safety data sheets
- Recycling program
- HP inkjet supplies recycling program
- Power consumption
- Disposal of waste equipment by users
- Chemical substances
- Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)
- The Table of Hazardous Substances/Elements and their Content (China)
- Restriction of hazardous substance (Ukraine)
- Restriction of hazardous substance (India)
- Restriction on hazardous substances statement (Turkey)
- EPEAT
- SEPA Ecolabel User Information (China)
- China Energy Label for Printer, Fax and Copier
- Battery disposal in Taiwan
- European Union Battery Directive
- Battery notice for Brazil
- California Perchlorate Material Notice
- Waste disposal for Brazil
- Index
Understand printer reports
You can print the following reports to help troubleshoot problems with the printer.
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Printer status report
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Network conguration page
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Print quality report
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Wireless test report
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Web access test report
For more information on how to print these reports, see Print reports from control panel on page 7.
Printer status report
Use the printer status report to view current printer information and cartridge status. Also use the printer status
report to help you troubleshoot problems with the printer.
The printer status report also contains a log of recent events.
If you need to call HP, it is often useful to print the printer status report before calling.
Network conguration page
If the printer is connected to a network, you can print a network conguration page to view the network settings
for the printer and a list of networks detected by your printer. The last page of the report includes a list of all
detectable wireless networks in the area, along with signal strength and the channels being used. This might
help you select a channel for your network which is not heavily used by other networks (which will improve
network performance).
NOTE: In order to get the list of detected wireless networks in the area, the wireless radio on the printer should
be turned on. If it is o the list is not displayed.
You can use the network conguration page to help troubleshoot network connectivity problems. If you need to
call HP, it is often useful to print this page before calling.
Print quality report
Print quality problem can be due to many causes - incorrect software setting, a poor image source le, or the
printing system itself. If you are unhappy with the quality of your prints, a Print Quality Report page can help you
determine if the printing system is working correctly.
Wireless test report
When you print the Wireless Test Report, a number of tests are run to check various conditions of the printer
wireless connection. The report shows the results of the tests. If an issue is discovered, message along with how
to x it is provided at the top of the report. Some key wireless conguration details are provided at the bottom
section of the report.
ENWW Understand printer reports 99