User Guide
Table Of Contents
- Printer parts
- Load media and paper basics
- Connect your printer
- Printer management tools
- Manage cartridges
- Copy and scan
- Web Services
- Solve a problem
- Get help from the HP Smart app
- Get help in this guide
- Understand printer reports
- Solve problems using Web Services
- Maintain the printer
- Restore original factory defaults and settings
- HP support
- HP EcoSolutions (HP and the Environment)
- Technical information
- HP Company notices
- Specifications
- Regulatory notices
- Regulatory model number
- FCC statement
- Notice to users in Korea
- VCCI (Class B) compliance statement for users in Japan
- Notice to users in Japan about the power cord
- Noise emission statement for Germany
- European Union Regulatory Notice
- Visual display workplaces statement for Germany
- Declaration of conformity
- Regulatory wireless statements
- Environmental product stewardship program
- HP tips for reducing environmental impact
- Eco-Tips
- European Union Commission Regulation 1275/2008
- Paper
- Plastics
- Safety data sheets
- Recycling program
- HP inkjet supplies recycling program
- Power consumption
- Disposal of waste equipment by users
- Chemical substances
- Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)
- The Table of Hazardous Substances/Elements and their Content (China)
- Restriction of hazardous substance (Ukraine)
- Restriction of hazardous substance (India)
- Restriction on hazardous substances statement (Turkey)
- EPEAT
- SEPA Ecolabel User Information (China)
- China Energy Label for Printer, Fax and Copier
- Battery disposal in Taiwan
- European Union Battery Directive
- Battery notice for Brazil
- California Perchlorate Material Notice
- Waste disposal for Brazil
- Index
Solve problems using Web Services
If you are having problems using Web Services, such as HP ePrint , check the following:
● Make sure the printer is connected to the Internet using an wireless connection.
NOTE: You cannot use these web features if the printer is connected using a USB cable.
● Make sure the latest product updates have been installed on the printer.
● Make sure Web Services is enabled on the printer. For more information, see Set up Web Services
on page 74.
● Make sure the network hub, switch, or router is turned on and working correctly.
● If you are connecting the printer using a wireless connection, make sure the wireless network is functioning
properly. For more information, see Network and connection issues on page 93.
● If you are using HP ePrint , check the following:
● Make sure the printer's email address is correct.
● Make sure that the printer's email address is the only address listed in the “To” line of the email
message. If other email addresses are listed in the “To” line, the attachments you are sending might
not print.
● Make sure you are sending documents that meet the HP ePrint requirements. For more information,
visit the HP Smart website.This site might not be available in all countries/regions.
● If your network uses proxy settings when connecting to the Internet, make sure the proxy settings you are
entering are valid:
● Check the settings being used by the web browser you are using (such as Internet Explorer, Firefox, or
Safari).
● Check with the IT administrator or person who set up your rewall.
If the proxy settings used by your rewall have changed, you must update these settings in either the
printer control panel or the embedded web server. If these settings are not updated, you will not be
able to use Web Services.
For more information, see Set up Web Services on page 74.
TIP: For additional help on setting up and using Web Services, visit the HP Smart website. (might not be
available in all countries/regions).
ENWW Solve problems using Web Services 101