User Guide
Table Of Contents
- Printer parts
- Load media and paper basics
- Connect your printer
- Printer management tools
- Manage cartridges
- Copy and scan
- Web Services
- Solve a problem
- Get help from the HP Smart app
- Get help in this guide
- Understand printer reports
- Solve problems using Web Services
- Maintain the printer
- Restore original factory defaults and settings
- HP support
- HP EcoSolutions (HP and the Environment)
- Technical information
- HP Company notices
- Specifications
- Regulatory notices
- Regulatory model number
- FCC statement
- Notice to users in Korea
- VCCI (Class B) compliance statement for users in Japan
- Notice to users in Japan about the power cord
- Noise emission statement for Germany
- European Union Regulatory Notice
- Visual display workplaces statement for Germany
- Declaration of conformity
- Regulatory wireless statements
- Environmental product stewardship program
- HP tips for reducing environmental impact
- Eco-Tips
- European Union Commission Regulation 1275/2008
- Paper
- Plastics
- Safety data sheets
- Recycling program
- HP inkjet supplies recycling program
- Power consumption
- Disposal of waste equipment by users
- Chemical substances
- Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)
- The Table of Hazardous Substances/Elements and their Content (China)
- Restriction of hazardous substance (Ukraine)
- Restriction of hazardous substance (India)
- Restriction on hazardous substances statement (Turkey)
- EPEAT
- SEPA Ecolabel User Information (China)
- China Energy Label for Printer, Fax and Copier
- Battery disposal in Taiwan
- European Union Battery Directive
- Battery notice for Brazil
- California Perchlorate Material Notice
- Waste disposal for Brazil
- Index
● Do not use paper that is too thick or too thin for the printer.
● Make sure that the trays are loaded correctly and are not too full. For more information, see Load media
on page 18.
● Ensure that paper loaded in the paper tray lays at and the edges are not bent or torn.
● Do not combine dierent paper types and paper sizes in the paper tray; the entire stack of paper in the
paper tray must be the same size and type.
● Adjust the paper-width guides in the paper tray to t snugly against all paper. Make sure the paper-width
guides do not bend the paper in the paper tray.
● Do not force paper too far inside the paper tray.
● If you are printing on both sides of a page, do not print highly saturated images on light weight paper.
● If the printer is about to run out of paper, allow the printer to run out of paper rst, and then add paper. Do
not load paper when the printer is printing.
Solve paper-feed problems
What kind of problem are you having?
● Paper is not picked up from the paper tray
– Make sure paper is loaded in the paper tray. For more information, see Load media on page 18.
– Adjust the paper-width guides in the paper tray to t snugly against all paper. Make sure the paper-
width guides do not bend the paper in the paper tray.
– Make sure paper in the paper tray is not curled. Uncurl paper by bending it in the opposite direction of
the curl.
● Pages are skewing
– Make sure the paper is loaded in the middle of the paper tray and the paper-width guides are t
against the left and right sides of the paper.
– Load paper into the printer only when it is not printing.
● Multiple pages are being picked up
– Adjust the paper-width guides in the paper tray to t snugly against all paper. Make sure the paper-
width guides do not bend the paper in the paper tray.
– Make sure the paper tray is not overloaded with paper.
– Make sure the pieces of the loaded paper are not sticking together.
– Use HP paper for optimum performance and eciency.
Ink cartridge issues
●
Identify whether a cartridge has a problem
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Fix cartridge problems
86 Chapter 9 Solve a problem ENWW