User Guide
Table Of Contents
- Printer parts
- Load media and paper basics
- Connect your printer
- Printer management tools
- Manage cartridges
- Copy and scan
- Web Services
- Solve a problem
- Get help from the HP Smart app
- Get help in this guide
- Understand printer reports
- Solve problems using Web Services
- Maintain the printer
- Restore original factory defaults and settings
- HP support
- HP EcoSolutions (HP and the Environment)
- Technical information
- HP Company notices
- Specifications
- Regulatory notices
- Regulatory model number
- FCC statement
- Notice to users in Korea
- VCCI (Class B) compliance statement for users in Japan
- Notice to users in Japan about the power cord
- Noise emission statement for Germany
- European Union Regulatory Notice
- Visual display workplaces statement for Germany
- Declaration of conformity
- Regulatory wireless statements
- Environmental product stewardship program
- HP tips for reducing environmental impact
- Eco-Tips
- European Union Commission Regulation 1275/2008
- Paper
- Plastics
- Safety data sheets
- Recycling program
- HP inkjet supplies recycling program
- Power consumption
- Disposal of waste equipment by users
- Chemical substances
- Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)
- The Table of Hazardous Substances/Elements and their Content (China)
- Restriction of hazardous substance (Ukraine)
- Restriction of hazardous substance (India)
- Restriction on hazardous substances statement (Turkey)
- EPEAT
- SEPA Ecolabel User Information (China)
- China Energy Label for Printer, Fax and Copier
- Battery disposal in Taiwan
- European Union Battery Directive
- Battery notice for Brazil
- California Perchlorate Material Notice
- Waste disposal for Brazil
- Index
Fix problems with page not printing (unable to print)
To resolve print issues (Windows)
Make sure that the printer is turned on and that there is paper in the paper tray. If you are still unable to print, try
the following in order:
1. Check for error messages from the printer software and resolve them by following the onscreen
instructions.
2. If your computer is connected to the printer with a wireless connection, conrm that the connection is
working.
3. Verify that the printer is not paused or oine.
To verify that the printer is not paused or oine
a. Depending upon your operating system, do one of the following:
● Windows 10: From the Windows Start menu, select Windows System from the app list, select
Control Panel, and then click View devices and printers under Hardware and Sound.
● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices
and printers.
● Windows 7: From the Windows Start menu, click Devices and Printers.
b. Either double-click the icon for your printer or right-click the icon for your printer and select See
what's printing to open the print queue.
c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer
Oine.
d. If you made any changes, try to print again.
4. Verify that the printer is set as the default printer.
To verify that the printer is set as the default printer
a. Depending upon your operating system, do one of the following:
● Windows 10: From the Windows Start menu, select Windows System from the app list, select
Control Panel, and then click View devices and printers under Hardware and Sound.
● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices
and printers.
● Windows 7: From the Windows Start menu, click Devices and Printers.
b. Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as Default
Printer.
d. Try using your printer again.
ENWW Get help in this guide 89