User Guide HP ENVY Pro 6400 All-in-One series
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Table of contents 1 Printer parts ................................................................................................................................................. 1 Printer overview ..................................................................................................................................................... 2 Buttons ........................................................................................................................................................
5 Print ........................................................................................................................................................... 45 Print using the HP Smart app .............................................................................................................................. 46 Print from mobile devices ....................................................................................................................................
10 HP EcoSolutions (HP and the Environment) ................................................................................................ 113 Energy Save Mode ............................................................................................................................................. 114 Appendix A Technical information ................................................................................................................. 115 HP Company notices ..................................
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1 Printer parts This section contains the following topics: ENWW ● Printer overview ● Buttons ● Print reports from control panel ● Edge lighting and status lights ● Quiet Mode ● Auto-Off ● Sleep mode ● Adjust printer lights or volume 1
Printer overview ● Top and front view ● Back view Top and front view 2 Feature Description 1 Scanner lid 2 Lid-backing 3 Output tray 4 Document feeder paper-width guides 5 Document feeder input tray 6 Paper-width guides 7 Paper tray 8 Paper tray door 9 Ink cartridges 10 Control panel 11 Output tray extender (also referred to as the tray extender) 12 Cartridge access door 13 Scanner glass Chapter 1 Printer parts ENWW
Back view ENWW 1 Power connection 2 Wi-Fi button 3 Power button 4 USB port 5 Document feeder input tray Printer overview 3
Buttons ● Control panel buttons ● Buttons on the back of the printer ● Button combinations Control panel buttons Feature 1 Description (Wireless light): Lights blue. Indicates the status of the printer wireless connection. Lights up solid when connected, blinks when not connected. 2 (Resume button): When it lights up, press to resume a job after a disruption (for example, after loading paper or clearing a paper jam). For more information, see Printer warning or error status on page 100.
Feature Description 7 (Cancel button): When it lights up, press to stop the current operation. 8 (Information button): Prints out a printer information page on the current status. ● If it is blinking white, press to confirm a connection attempt from other devices. ● If it is amber (possibly blinking), it indicates an HP Instant Ink warning or error. Press the button to print an information page, check the HP Instant Ink section for diagnostic results, and then follow the instructions on the page.
Function Button combination Complete product reset Instruction A complete product reset will clear all your personal data, settings, and network information from the printer. With the cartridge access door open, press and hold the Power button for at least five seconds. Restore factory defaults + Restoring the printer to factory defaults will remove all settings and functions previously set up on the printer.
Print reports from control panel NOTE: Before printing reports, press and hold (the Information button) for at least three seconds to light up all the buttons on the control panel, and then follow the instructions in the table. Printer report Printer Information Page How to print Press Description Printer Information Page provides the summary information about various aspects of the printer and their current status. . For this report, do not hold the Information button for three seconds first.
Edge lighting and status lights ● Status lights overview ● Edge lighting Status lights overview Feature Description 1 Edge lighting: Can glow blue, white, green, amber, or purple to show various printer statuses. For more information, see the following section. 2 Cartridge access door light: The cartridge access door light is a curved strip of lighting in the top right corner. When lit, it indicates an ink error.
Table 1-1 Edge lighting - purple (continued) Light behavior Description The light bar glows purple in the center. Printer is connecting to the HP Smart app and this state persists until network credentials are passed to the printer. After three minutes with no activity, the printer will return to the waiting state. The outside edges of the light bar pulse purple, repeating. The printer is connected to a wireless network and WPS Push Button mode is in progress.
Table 1-2 Edge lighting - amber (continued) Light behavior Description The light bar fast blinks amber. There is a serious printer error. All LEDs on the printer fast blink. Turn the printer off and then on again to resolve the issue. Three quick amber flashes in the center of the light bar. Currently disabled button is pressed. Table 1-3 Edge lighting - blue Light behavior Description The light bar pulses blue towards the center, ends with one small light bar glowing blue.
Table 1-3 Edge lighting - blue (continued) Light behavior Description The light bar blinks blue and amber quickly three times in the center. The number of Wi-Fi Direct connections has reached the maximum of five devices. To use Wi-Fi Direct from other devices, you must disconnect currently connected devices. The light bar pulses blue from the center, ends with light bar glowing green, repeating. The printer is identifying itself, when triggered by an iOS device through Printer Settings.
Table 1-4 Edge lighting - white (continued) Light behavior Description The light bar pulses white and moves outwards. Bar stays lit during printing. The printer is processing and printing a print job. The light bar pulses white in the center, repeating. The printer is processing a scan job. Table 1-5 Edge lighting - green Light behavior Description Green glows across the light bar, then transitions into other relevant lighting pattern (setup, idle, so on).
Quiet Mode Quiet Mode slows down printing to reduce overall noise without affecting print quality. Quiet Mode only works for printing with Better print quality on plain paper. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode off. Quiet Mode is off by default. NOTE: In Quiet Mode, if you print on plain paper with the Draft or Best print quality, or if you print photos or envelopes, the printer works in the same way as when Quiet Mode is off.
Auto-Off This feature turns the printer off after 2 hours of inactivity to help reduce energy use. Auto-Off turns the printer off completely, so you must use the Power button to turn the printer back on. If your printer supports this energy-saving feature, Auto-Off is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto-Off is disabled, the printer enters Energy Save Mode on page 114 after 5 minutes of inactivity to help reduce energy use.
Sleep mode Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode after five minutes of inactivity. Use the HP Smart app to change the period of inactivity before the printer sleeps by selecting Advanced Settings. You can also change this setting using the printer’s embedded web server by completing the following steps. To change the time to Sleep mode 1. Open the embedded web server (EWS).
Adjust printer lights or volume You can adjust the brightness of the printer lights or the volume of the sound effects according to your environment and needs. To adjust printer lights or volume from an Android or iOS device 16 1. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 39. 2. Tap the printer image on the Home screen. 3. Find and change the settings from Preferences.
2 ENWW Load media and paper basics ● Load media ● Load original ● Change the default paper size detected by the printer ● Paper basics 17
Load media To load paper 18 1. Open the paper tray. 2. Slide the paper-width guides to the edges of the paper tray. 3. Insert a stack of full-size or photo paper into the middle of the paper tray with the short edge oriented towards the printer. For photo paper, make sure the side to be printed on is facing down. Then slide the stack of paper in until it stops.
4. Slide the paper-width guides to the left and right edges of the full-size or photo paper until they stop at both edges. 5. Close the paper tray. To load envelopes 1. ENWW Open the paper tray.
20 2. Slide the paper-width guides to the edges of the paper tray. 3. Insert one or more envelopes into the middle of the paper tray and slide the stack of envelopes in until it stops. The side to be printed on should face down in the printer. 4. Slide the paper-width guides to the left and right edges of the stack of envelopes until they stop at both edges. 5. Close the paper tray.
Load original To load original on the scanner glass ENWW 1. Lift the scanner lid. 2. Load the original, print-side down, on the scanner glass, aligned with the top-left corner. 3. Close the scanner lid.
To load an original in the document feeder 22 1. Open the document feeder input tray. 2. Slide paper-width guides outwards. 3. Load original print-side up in the document feeder. 4. Slide paper-width guides inward until they stop at the edge of paper.
Change the default paper size detected by the printer The printer can automatically detect whether the paper tray has paper loaded and detect whether the loaded paper is large, small, or medium width. You can change the default large, medium, or small paper size detected by the printer. To change the default paper size detected by the printer from an Android or iOS device 1. Open the HP Smart app. 2. Tap the printer image on the Home screen. 3. Find and change the settings from Preferences.
Paper basics The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. HP recommends plain papers with the ColorLok logo for printing everyday documents.
3 ENWW Connect your printer ● Connect using the HP Smart app ● Connect to a wireless network with a router ● Connect wirelessly without a router ● Change the connection type ● Wireless settings ● Advanced printer management tools (for wireless printers) ● Tips for setting up and using a wireless printer 25
Connect using the HP Smart app To set up using the HP Smart app You can use the HP Smart app to set up the printer on your wireless network. The HP Smart app is supported on iOS, Android, Windows, and macOS devices. For information about this app, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 39. 1. Make sure your computer or mobile device is connected to your wireless network and you know the Wi-Fi password of your wireless network. 2.
Connect to a wireless network with a router TIP: To print the Wireless Quick Start Guide, press and hold light up, and then press until all the buttons on the control panel again.
To use the PIN method 1. Press and hold and until all the buttons on the control panel light up, and then press and hold for at least five seconds to start WPS PIN method and print a page with a PIN code. The Edge lighting shows the light bar glowing purple near the edges. 2. Open the configuration utility or software for the wireless router or wireless access point, and then enter the WPS PIN.
2. ENWW c. Click Device Setup & Software. d. Click Connect a new device, and then follow the onscreen instructions. After the printer connects successfully, the large light bar of the Edge lighting glows light blue in the center.
Connect wirelessly without a router With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable device—without connecting to an existing wireless network. Guidelines for using Wi-Fi Direct ● Make sure your computer or mobile device has the necessary software. – If you are using a computer, make sure you have installed the HP printer software.
NOTE: If the printer is in the AWC setup mode, you will not able to turn Wi-Fi Direct on or off from the control panel. You can either wait until the AWC setup has been completed or press Wireless button on the back of the printer to exit the AWC setup mode. TIP: The Wi-Fi Direct guide provides instructions about how to use Wi-Fi Direct. To print the guide, press and until all the buttons light up, and then press hold and together. The guide may not be available in all languages.
To print from a wireless-capable mobile device that supports Wi-Fi Direct Make sure you have installed the latest version of HP Print Service Plugin on your mobile device (if using an Android device). You can download this plugin from the Google Play application store. 1. Make sure you have turned on Wi-Fi Direct on the printer. 2. Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided with the mobile device. 3.
3. From the computer, connect to a new network. Use the process you normally use to connect to a new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such as DIRECT-**-HP ENVY Pro 6400 series (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted. 4. ENWW Print your document.
Change the connection type If you first set up your printer and installed the software with a USB cable, directly connecting the printer to your computer, you can easily change to a wireless network connection. You will need a wireless 802.11a/b/g/n network that includes a wireless router or access point. NOTE: The printer supports connections using 2.4GHz or 5GHz .
Wireless settings You can set up and manage your printer wireless connection. This includes printing information about network settings, turning the wireless function on or off, and restoring wireless settings. To turn on or off the wireless capability of the printer Press Wireless button on the back of the printer to turn on or off the printer wireless capabilities. ● If the printer has an active connection to a wireless network, the large bar of the Edge lighting glows light blue in the center.
Advanced printer management tools (for wireless printers) When the printer is connected to a network, you can use the embedded web server (EWS) to view status information, change settings, and manage the printer from your computer. NOTE: You can open and use the EWS without being connected to the Internet. However, some features are not available. NOTE: ● To view or change some settings, you might need a password.
Tips for setting up and using a wireless printer Use the following tips to set up and use a wireless printer: ● When setting up the wireless networked printer using a computer, make sure: – Your wireless router or access point is powered on. – You computer is connected to a wireless network (not using an Ethernet cable). – The printer is in the AWC setup mode. The printer searches for wireless routers, then lists the detected network names on the computer.
4 38 Printer management tools ● Use the HP Smart app to print, copy, scan, and troubleshoot ● Open the HP printer software (Windows) ● Toolbox (Windows) ● Embedded web server ● Update the printer Chapter 4 Printer management tools ENWW
Use the HP Smart app to print, copy, scan, and troubleshoot HP Smart helps you to set up, copy, scan, print, share, and manage your HP printer. You can share documents and images through email, text messages, and popular cloud and social media services (such as iCloud, Google Drive, Dropbox, and Facebook). You can also set up new HP printers, as well as monitor and order supplies. NOTE: The HP Smart app might not be available in all languages. Some features might not be available with all printer models.
Open the HP printer software (Windows) After installing the HP printer software, double-click the printer icon on the desktop or do one of the following to open the printer software: ● Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon with the printer name. ● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer name.
Toolbox (Windows) The Toolbox provides maintenance information about the printer. NOTE: The Toolbox can be installed along with the HP printer software if the computer meets the system requirements. For information about system requirements, see Specifications on page 117. To open the Toolbox ENWW 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 40. 2. Click Print & Scan. 3. Click Maintain Your Printer.
Embedded web server When the printer is connected to a network, you can use the printer's embedded web server (EWS) to view status information, change settings, and manage it from your computer. NOTE: For your security, some settings in the EWS are password-protected. If prompted for a password, enter the PIN from the label on your printer. It might be near the cartridge access area inside the printer or on the back, side, or bottom of the printer.
Check your web browser ● Make sure the web browser meets the minimum system requirements. For information about system requirements, see Specifications on page 117. ● If your web browser uses any proxy settings to connect to the Internet, try turning off these settings. For more information, see the documentation available with your web browser. ● Make sure JavaScript and cookies are enabled in your web browser. For more information, see the documentation available with your web browser.
Update the printer By default, if the printer is connected to a network and Web Services has been enabled, the printer automatically checks for updates. To enable the printer to automatically check for updates 1. When HP Web Services are enabled during printer setup, the printer will automatically be enrolled to check for updates. 2. To turn auto-updates off, turn off Web Services first. To update the printer using the embedded web server 1. Open the EWS.
5 Print Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features.
Print using the HP Smart app This section provides basic instructions for using the HP Smart app to print from your Android, iOS, Windows 10 or macOS device. For more information about using the HP Smart app, go to: ● iOS/Android: www.hp.com/go/hpsmart-help ● Windows 10: www.hp.com/go/hpsmartwin-help ● macOS: www.hp.com/go/hpsmartmac-help To print from an Android or iOS device 1. Make sure you have loaded paper in the paper tray. For more information, see Load media on page 18. 2.
Print from mobile devices You can print documents and photos directly from your mobile devices, including iOS, Android, Windows Mobile, Chromebook and Amazon Kindle Fire. NOTE: You can also use the HP Smart app to print from mobile devices. For more information, see Print using the HP Smart app on page 46. To print from mobile devices 1. Make sure your printer is connected to the same network as your mobile device.
Print with Print Anywhere Print Anywhere is a free service from HP that allows you to use the HP Smart app with your HP Account to print remotely using cellular data or a remote Wi-Fi connection. With Print Anywhere, you can print to your HP web-connected printer anytime, from any location. Click here to go online for more information. Before you can use Print Anywhere, make sure the printer is connected to an active network providing Internet access. To print a document using HP ePrint 1.
Print using a computer ● Print documents ● Print photos ● Print envelopes ● Print on both sides (duplexing) ● Print using the maximum dpi ● Print using a Mac desktop or laptop Print documents Before printing documents, make sure you have paper loaded in the paper tray and the output tray is open. For more information about loading paper, see Load media on page 18. To print a document (Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3.
4. Select the appropriate options. ● On the Layout tab, select Portrait or Landscape orientation, and then select an appropriate flipping paper option from the Print on Both Sides Manually drop-down list. ● On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the Tray Selection area, select the appropriate print quality in the Quality Settings area, and then select the appropriate color in the Color area.
NOTE: After the printing is finished, remove unused photo paper from the paper tray. Store the photo paper so it does not start to curl, which could reduce the quality of your printout. Print envelopes Before printing envelopes, make sure you have envelopes loaded in the paper tray and the output tray is open. You can load one or more envelopes into the paper tray. Do not use shiny or embossed envelopes or envelopes that have clasps or windows.
5. On the Printing Shortcuts or Printing Shortcut tab, select a shortcut which supports the Print On Both Sides setting. Select an option from the Print On Both Sides drop-down list. To change other print settings, click the other tabs. For more printing tips, see Printer settings tips on page 54. NOTE: If you change the paper size, be sure to load the correct paper in the paper tray and set the paper size on the printer control panel. 6. Click OK to close the Properties dialog box. 7.
Printer connected to network If your printer is already set up and connected to your wireless network, you can enable printing from a Mac desktop or laptop using the System Preferences menu. 1. Open System Preferences and select Printers and Scanners. 2. Click Add + to set up the printer on your Mac. Choose your printer from the displayed list of network printers, then click Add. This will install the available print, scan, or fax drivers for your printer. These instructions let you print from your Mac.
Tips for print success ● Ink tips ● Paper loading tips ● Printer settings tips To print successfully, the HP cartridges should be functioning properly with sufficient ink, the paper should be loaded correctly, and the printer should have the appropriate settings. Ink tips ● Use original HP cartridges. ● Install both the black and tri-color cartridges correctly. For more information, see Replace the cartridges on page 61.
● ● – Paper Size: Select the paper size you loaded in the paper tray. – Paper Type: Select the paper type you are using. To understand color or black and white settings: – Color: Uses ink from all cartridges for full color prints. – Black & White or Black Ink Only: Uses the black ink only for normal or lower quality black and white prints.
6 56 Manage cartridges ● Information on cartridges and the printhead ● Check the estimated ink levels ● Order ink supplies ● HP Instant Ink ● Replace the cartridges ● Use single cartridge mode ● Cartridge warranty information ● Tips for working with cartridges Chapter 6 Manage cartridges ENWW
Information on cartridges and the printhead The following tips help maintain HP cartridges and ensure consistent print quality. ● The instructions in this guide are for replacing cartridges, and are not intended for first time installation. ● Keep all cartridges in the original sealed packages until they are needed. ● Be sure to turn off the printer properly. ● Store cartridges at room temperature (15-35° C or 59-95° F). ● Do not clean the printhead unnecessarily.
Check the estimated ink levels You can check the estimated ink levels from the printer software, printer control panel or HP Smart. To check the ink levels from the printer software (Windows) 1. Open the HP printer software. 2. In the printer software, click Estimated Levels. To check the ink levels from HP Smart ▲ Open HP Smart on your mobile device. The estimated ink levels for your printer appear at the top of the screen, beside the picture of the printer.
Order ink supplies Before ordering cartridges, locate the correct cartridge number. To locate the cartridge number on the printer ● The cartridge number is located inside the cartridge access door. To locate the cartridge number from the HP Smart app ● Open HP Smart. Click or tap the printer image, and then click or tap Supported Supplies. To order original HP supplies for the printer, go to www.hp.com/buy/supplies.
HP Instant Ink Your printer is eligible for the HP Instant Ink replacement service, which can reduce your printing costs and save you time. After you enroll in the service, your printer automatically keeps track of your ink levels and orders more ink for you when the ink is running low. HP ships the new cartridges straight to your door before your ink runs out, so you'll always have ink on hand when you need it.
Replace the cartridges NOTE: For information on recycling used ink supplies, see HP inkjet supplies recycling program on page 127. NOTE: At this time, some portions of the HP website are available in English only. NOTE: Not all cartridges are available in all countries/regions. To replace the cartridges 1. Check that power is on. 2. Remove the old cartridge. 3. a. Open the cartridge access door. b. Open the latch on the cartridge slot. And then remove the cartridge from the slot.
b. Remove plastic tape using the pull tab. NOTE: Do not touch the electrical contacts on the cartridge. c. 4. Slide the new cartridge in the slot and close the latch until it clicks. Close the cartridge access door. NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing a new ink cartridge.
Use single cartridge mode Use the single cartridge mode to operate the printer with only one cartridge. The single cartridge mode is initiated when one of the following occurs. ● There is only one cartridge installed in the carriage. ● A cartridge is removed from the carriage if there are two cartridges installed previously.
Cartridge warranty information The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device. This warranty does not cover HP cartridges that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period, the cartridge is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
Tips for working with cartridges Use the following tips to work with cartridges: ● To protect the cartridges from drying out, always turn the printer off using the Power button. ● Do not open or untape cartridges until you are ready to install them. Leaving tape on the cartridges reduces ink evaporation. ● Insert the cartridges into the correct slots. Match the color of each cartridge to the color of the cartridge latch. Make sure the cartridges snap into place.
7 66 Copy, Scan, and Mobile Fax ● Copy and scan using HP Smart ● Copy from the printer ● Scan ● Tips for copy and scan success ● Mobile Fax Chapter 7 Copy, Scan, and Mobile Fax ENWW
Copy and scan using HP Smart You can use the HP Smart app to copy and scan documents or photos using your device camera. HP Smart includes editing tools that allow you to adjust the scanned image before saving, sharing, or printing. You can print, save your scans locally or in cloud storage, and share them via email, SMS, Facebook, Instagram, etc. To copy and scan with HP Smart, follow the instructions provided in the appropriate section below, depending on the type of device you are using.
Scan from a Windows 10 device To scan a document or photo using the device camera If your device has a camera, you can use the HP Smart app to scan a printed document or photo with the device camera. You can then use HP Smart to edit, save, print or share the image. 1. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 39. 2. Select Scan, and then select Camera. 3.
Copy from the printer The Copy button on the printer display allows you to easily select number of copies and color or black and white for copying on plain paper. From the scanner glass 1. Load paper in the paper tray. For information about how to load paper, see Load media on page 18. 2. Load the original, print-side down, on the scanner glass, aligned with the top-left corner. For more information, see Load original on page 21. 3.
Scan You can scan documents, photos, and other paper types, and send them to a variety of destinations, such as a computer or an email recipient. When scanning a borderless original, use the scanner glass and not the document feeder. NOTE: Some scan functions are only available after you have installed the HP printer software.
3. In the printer software, under Print & Scan, click Scan, and then click Scan a Document or Photo. 4. Under Scan Shortcuts, select the type of scan you want, and then click Scan. NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top right corner of the Scan dialog to review and modify detailed settings. For more information, see Change scan settings (Windows) on page 72.
NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top right corner of the Scan dialog to review and modify detailed settings. For more information, see Change scan settings (Windows) on page 72. Change scan settings (Windows) You can modify any of the scan settings either for a singular use or save the changes to use permanently.
NOTE: By default, Webscan is off. You can enable this feature from the EWS. If you are unable to open Webscan in the EWS, your network administrator might have turned it off. For more information, contact your network administrator or the person who set up your network. To enable Webscan 1. Open the embedded web server. For more information, see Open the embedded web server on page 36. 2. Click the Settings tab. 3. In the Security section, click Administrator Settings. 4.
Tips for copy and scan success Use the following tips to copy and scan successfully: 74 ● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part of the image. ● Load the original print side up into the document feeder, or load the original print side down aligned with the top-left corner of the scanner glass.
Mobile Fax Use the HP Smart app to quickly scan and fax multiple pages at once from your mobile device or computer. The HP Smart app will securely send your fax. For more information about Mobile Fax, visit the HP Smart website. Use Mobile Fax in the HP Smart app 1. Make sure your mobile device or computer are connected to a network. Launch the HP Smart app and sign into or create your HP Account. 2. Select the Mobile Fax tile.
8 Web Services This section contains the following topics: 76 ● What are Web Services? ● Set up Web Services ● Print with HP ePrint ● Remove Web Services Chapter 8 Web Services ENWW
What are Web Services? The printer offers innovative, web-enabled solutions that can help you quickly access the Internet, obtain documents, and print them faster and with less hassle—and all without using a computer. NOTE: To use these web features, the printer must be connected to the Internet. You cannot use these web features if the printer is connected using a USB cable.
Set up Web Services Before you set up Web Services, make sure your printer is connected to the Internet. To set up Web Services, use one of the following methods. To set up Web Services using the printer control panel 1. Print the Web Services Report by holding the Information button for three seconds until all buttons are lit. Press the Resume button. 2. The page will contain instructions on setting up HP Web Services. To set up Web Services using the embedded web server 1. Open the EWS.
Print with HP ePrint HP ePrint allows you to print to your HP ePrint-enabled printer anytime, from any location. Before you can use HP ePrint, make sure the printer is connected to an active network providing Internet access. To print a document using HP ePrint 1. Make sure you have set up Web Services. For more information, see Set up Web Services on page 78. 2. To obtain the email address for your printer: a.
Remove Web Services Use the following instructions to remove Web Services. To remove Web Services using the embedded web server 80 1. Open the EWS. For more information, see Open the embedded web server on page 36. 2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section. 3. Click Remove Web Services. 4. Click Yes to remove Web Services from your printer.
9 Solve a problem This section contains the following topics: ENWW ● Get help from the HP Smart app ● Get help in this guide ● Understand printer reports ● Solve problems using Web Services ● Maintain the printer ● Restore original factory defaults and settings ● HP support 81
Get help from the HP Smart app The HP Smart app provides alerts for printer issues (jams and other problems), links to help content, and options to contact support for additional assistance.
Get help in this guide This section contains the following topics: ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Network and connection issues ● Printer hardware issues ● Printer warning or error status Jams and paper-feed issues ● Clear a paper jam ● Learn how to avoid paper jams ● Solve paper-feed problems Clear a paper jam NOTE: Paper jams can occur in several areas. Clear paper jam from the paper tray first.
2. Use a flashlight to check for any jammed paper or foreign objects in the paper path and remove them. To avoid tearing any whole sheets of paper, gently pull the paper with both hands. To clear a paper jam from the cartridge access area 1. Press (the Cancel button) to try to clear the jam automatically. If this does not work, complete the following steps to clear the jam manually. 2. Open the cartridge access door. 3. Wait until the carriage stops moving. 4. Press CAUTION: by hand. 5.
6. Remove the paper path cover. 7. If the carriage is in the center of the printer, slide it to the right, and then remove any paper or objects blocking the carriage path. 8. Close the cartridge access door. 9. Reconnect the power cord to the rear of the printer to turn it on. To clear an internal paper jam CAUTION: Avoid pulling jammed paper from the front of the printer. Instead follow the steps below to clear the jam.
86 a. Open the cartridge access door. b. Remove the paper path cover. c. Lift the duplexer cover up and remove jammed paper.
2. d. Reinsert the paper path cover. Make sure it snaps into place. e. Close the cartridge access door. f. Touch If the problem is not resolved, check the print carriage area inside the printer. CAUTION: a. ENWW on the control panel to continue the current job. During the process, avoid touching the cable attached to the print carriage. Open the cartridge access door.
b. If there is any jammed paper, move the print carriage to the far right of the printer, grasp the jammed paper with both hands, and then pull it towards you. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. 3. c.
b. Carefully turn the printer on its side to expose the bottom of the printer. c. Check the gap in the printer where the paper tray was. If there is any jammed paper, reach into the gap, grasp the paper with both hands and pull it towards you. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer.
b. Gently pull the jammed paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. c. Close the document feeder input tray, pressing down firmly until it snaps into place. Learn how to avoid paper jams To help avoid paper jams, follow these guidelines.
● Do not combine different paper types and paper sizes in the paper tray; the entire stack of paper in the paper tray must be the same size and type. ● Adjust the paper-width guides in the paper tray to fit snugly against all paper. Make sure the paperwidth guides do not bend the paper in the paper tray. ● Do not force paper too far inside the paper tray. ● If you are printing on both sides of a page, do not print highly saturated images on light weight paper.
Fix cartridge problems If an error occurs after a cartridge is installed, or if a message indicates a cartridge problem, try removing the cartridges, verifying the protective piece of plastic tape has been removed from each cartridge, and then reinserting the cartridges. If this does not work, clean the cartridge contacts. If the problem is still not resolved, replace the cartridges. For information about replacing cartridges, see Replace the cartridges on page 61.
b. Wipe only the contacts with a dry swab or lint-free cloth. CAUTION: Be careful to wipe only the contacts, and do not smear any of the ink or other debris elsewhere on the cartridge. c. On the inside of the printer, locate the contacts for the cartridge. The printer contacts are the set of gold-colored bumps positioned to meet the contacts on the cartridge. d. Use a dry swab or lint-free cloth to wipe the contacts. 6. Reinstall the cartridge. 7. Close the Cartridge access door. 8.
Fix problems with page not printing (unable to print) To resolve print issues (Windows) Make sure that the printer is turned on and that there is paper in the paper tray. If you are still unable to print, try the following in order: 1. Check for error messages from the printer software and resolve them by following the onscreen instructions. 2. If your computer is connected to the printer with a wireless connection, confirm that the connection is working. 3.
5. Restart the print spooler. To restart the print spooler a. Depending upon your operating system, do one of the following: Windows 10 i. From the Windows Start menu, select Windows Administrative Tools from the app list, and then select Services. ii. Right-click the Print Spooler, and then click Properties. iii. On the General tab, next to Startup type, make sure that Automatic is selected. iv. If the service is not already running, under Service status, click Start, and then click OK.
To clear the print queue a. Depending upon your operating system, do one of the following: ● Windows 10: From the Windows Start menu, select Windows System from the app list, select Control Panel, and then click View devices and printers under Hardware and Sound. ● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers.
To align the cartridges a. Load letter or A4 unused plain white paper into the paper tray. b. Open the printer software. For more information, see Open the HP printer software (Windows) on page 40. c. In the printer software, click Print & Scan and then click Maintain Your Printer to access the printer toolbox. The printer toolbox appears. d. Click Align Cartridges on the Device Services tab. The printer prints an alignment page. e. 6. Follow the onscreen instructions to align the cartridges.
To clean the cartridges a. Load letter or A4 unused plain white paper into the paper tray. b. Open the printer software. For more information, see Open the HP printer software (Windows) on page 40. c. In the printer software, click Print & Scan and then click Maintain Your Printer to access the printer toolbox. d. Click Clean Cartridges on the Device Services tab. Follow the onscreen instructions.
● To determine if a firewall or antivirus program is preventing your computer from connecting to the printer and find resolutions, use the HP online firewall troubleshooter. ● For more information about troubleshooting wireless network connection issues, visit www.hp.com/go/ wirelessprinting Fix Wi-Fi Direct connection 1. Make sure that Wi-Fi Direct is on. If it is off, press and hold (the Information button) for at least three seconds to turn on all the button lights, and then press and hold 2.
The cartridge access door is open ● Close the cartridge access door to begin printing. Cartridges alignment fails ● If the alignment process fails, make sure you have loaded unused, plain white paper into the paper tray. If you have colored paper loaded in the paper tray when you align the ink cartridges, the alignment fails. ● If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a defective sensor.
Wireless connection errors Light behavior Cause and Solution The large light bar pulses blue from the middle to the edges, repeating. Between each cycle, there is an amber flash on the large light bar. The large light bar glows purple at the outside edges and flashes amber in the center. There is an Auto Wireless Connect (AWC) error. ● If it occurs during the AWC setup mode, for the more instructions, see Connect using the HP Smart app on page 26.
Light behavior Edge lighting Cause and Solution Paper tray light To cancel the printing job, press (the Cancel button). To continue printing the remaining pages, press (the Resume button). The remaining pages will have the same errors as the first page. To change the default paper size automatically detected by the printer, see Change the default paper size detected by the printer on page 23. ● The printer receives a printing job, and detects that there is no paper in the paper tray.
Light behavior Edge lighting Cartridge access door Cause and Solution Ink cartridge light corresponding cartridge. For more information about the single cartridge mode, see Use single cartridge mode on page 63. ● The corresponding cartridge is installed improperly, or still has plastic tape on it. Remove the corresponding cartridge, make sure there is no plastic tape on it, and then reinsert the cartridge securely. For more information, see Replace the cartridges on page 61.
Understand printer reports You can print the following reports to help troubleshoot problems with the printer. ● Printer status report ● Network configuration page ● Print quality report ● Wireless test report ● Web access test report For more information on how to print these reports, see Print reports from control panel on page 7. Printer status report Use the printer status report to view current printer information and cartridge status.
Web access test report Print the web access report to help identify internet connectivity issues which can affect Web Services.
Solve problems using Web Services If you are having problems using Web Services, such as HP ePrint, check the following: ● Make sure the printer is connected to the Internet using an wireless connection. NOTE: You cannot use these web features if the printer is connected using a USB cable. ● Make sure the latest product updates have been installed on the printer. ● Make sure Web Services is enabled on the printer. For more information, see Set up Web Services on page 78.
Maintain the printer Clean the scanner glass Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down performance, degrade the quality of scans, and affect the accuracy of special features such as fitting copies to a certain page size. To clean the scanner glass WARNING! Before cleaning the printer, turn the printer off by pressing (the Power button) and unplugging the power cord from the electrical socket. 1. Lift the scanner lid. 2.
Clean the exterior WARNING! Before cleaning the printer, turn the printer off by pressing (the Power button) and unplug the power cord from the electrical socket. Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. Keep fluids away from the interior of the printer, as well as from the printer control panel. Clean the document feeder If the document feeder picks up multiple pages or if it does not pick up plain paper, you can clean the rollers and separator pad.
2. Lift the document feeder input tray. This provides easy access to the rollers (1) and separator pad (2). 1 Rollers 2 Separator pad 3. Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess liquid from the cloth. 4. Use the damp cloth to wipe any residue off the rollers or separator pad. NOTE: 5. ENWW If the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol. Close the cover of the document feeder.
Restore original factory defaults and settings If you disable some functions or change some settings and want to change them back, you can restore the printer to the original factory settings or network settings. To restore the printer to the original factory defaults 1. Lift the cartridge access door to expose the cartridge area. 2. While the cartridge access door is open, press and hold (the Power button) and Wireless button on the back of the printer for three seconds.
HP support For the latest product updates and support information, visit the product support website at www.support.hp.com. HP online support provides a variety of options for help with your printer: Get troubleshooting assistance: Find information for resolving paper jams, network connection issues, print quality issues, printer errors, and more. Get software and drivers: Download software, drivers, and firmware you need for the printer.
Register printer By taking just a few minutes to register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not register your printer while installing the software, you can register now at https://www.register.hp.com. Additional warranty options Extended service plans are available for the printer at additional costs. Go to www.support.hp.com, select your country/region and language, then explore the extended warranty options available for your printer.
10 HP EcoSolutions (HP and the Environment) HP is committed to helping you optimize your environmental footprint and empowering you to print responsibly—at home or in the office. For more detailed information about environmental guidelines that HP follows during the manufacturing process, see Environmental product stewardship program on page 125. For more information about HP's environmental initiatives, visit www.hp.com/ecosolutions.
Energy Save Mode Power usage is reduced while in Energy Save Mode. After initial setup of printer, the printer will enter Energy Save Mode after 5 minutes of inactivity. To change the time to Energy Save Mode from the embedded web server (EWS) 1. Open the embedded web server (EWS). For more information, see Open the embedded web server on page 36. 2. Click the Settings tab. 3. In the Power Management section, click Energy Save Mode, and select the desired option. 4. Click Apply.
A Technical information The technical specifications and international regulatory information for the HP ENVY Pro All-in-One 6400 series are provided in this section. For additional specifications, see the printed documentation that came with the HP ENVY Pro All-in-One 6400 series.
HP Company notices The information contained herein is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of HP, except as allowed under the copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Specifications The information here is subject to change without notice. For more product specifications, see the Product Data Sheet at www.support.hp.com. System requirements ● For information about software and system requirements or future operating system releases and support, visit the HP online support website at www.support.hp.com.
Print specifications ● Print speeds vary according to the complexity of the document ● Method: drop-on-demand thermal inkjet ● Language: PCL3 GUI Print resolution ● For a list of supported print resolutions, visit the product support website at www.support.hp.com.
Regulatory notices The HP ENVY Pro All-in-One 6400 series meets product requirements from regulatory agencies in your country/region.
The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user’s authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Products with wireless functionality EMF ● This product meets international guidelines (ICNIRP) for exposure to radio frequency radiation. If it incorporates a radio transmitting and receiving device that in normal use, a separation distance of 20 cm ensures that radio frequency exposure levels comply with EU requirements. Wireless functionality in Europe ● For products with 802.11 b/g/n or Bluetooth radio: – ● This product operates on radio frequency between 2400 MHz and 2483.
● Notice to users in Canada ● Notice to users in Taiwan ● Notice to users in Japan ● Notice to users in Thailand (5 GHz) Exposure to radio frequency radiation CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized.
Notice to users in Canada Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication. This device complies with Industry Canada licence-exempt RSS standard(s).
Notice to users in Thailand (5 GHz) เครื่ องวิทยุคมนาคมนี้มีระดับการแผ่คลื่นแม่เหล็กไฟฟ้าสอดคล้องตามมาตรฐานความปลอดภัยต่อสุ ขภาพของมนุษย์จากการใช้เครื่ องวิทยุคมนาคมที่คณะกรรมการกิจการ โทรคมนาคมแห่งชาติประกาศกําหนด This radio communication equipment has the electromagnetic field strength in compliance with the Safety Standard for the Use of Radio Communication Equipment on Human Health announced by the National Telecommunications Commission.
Environmental product stewardship program HP is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.
HP tips for reducing environmental impact ● Choose from a wide variety of HP papers with FSC® or PEFCTM certification, which indicates that the paper pulp came from a reputable and well-managed source.1 ● Conserve resources-look for paper made with recycled content. ● Recycle your Original HP cartridges-it's easy and free with the HP Planet Partners program, available in 47 countries and territories worldwide.2 ● Save paper by printing on both sides of the page.
Recycling program HP offers an increasing number of product return and recycling programs in many countries/regions, and partners with some of the largest electronic recycling centers throughout the world. HP conserves resources by reselling some of its most popular products. For more information regarding recycling of HP products, please visit: www.hp.com/recycle HP inkjet supplies recycling program HP is committed to protecting the environment.
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) 台灣 限用物質含有情況標示聲明書 Taiwan Declaration of the Presence Condition of the Restricted Substances Marking 限用物質及其化學符號 Restricted substances and their chemical symbols 單元 Unit 列印引擎 鉛 汞 鎘 六價鉻 多溴聯苯 多溴二苯醚 (Pb) (Hg) (Cd) (Cr+6) (PBB) (PBDE) － ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ － ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ － ◯ ◯ ◯ ◯ ◯ － ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ － ◯ ◯ ◯ ◯ ◯ Print engine 外殼和 紙匣 External casing and t
To access the latest user guides or manuals for your product, go to www.support.hp.com. Select Find your product, and then follow the onscreen instructions.
The Table of Hazardous Substances/Elements and their Content (China) 产品中有害物质或元素的名称及含量 根据中国《电器电子产品有害物质限制使用管理办法》 有害物质 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) (PBDE) 外壳和托盘 ◯ ◯ ◯ ◯ ◯ ◯ 电线 ◯ ◯ ◯ ◯ ◯ ◯ 印刷电路板 X ◯ ◯ ◯ ◯ ◯ 打印系统 X ◯ ◯ ◯ ◯ ◯ 显示器 X ◯ ◯ ◯ ◯ ◯ 喷墨打印机墨盒 ◯ ◯ ◯ ◯ ◯ ◯ 驱动光盘 X ◯ ◯ ◯ ◯ ◯ 扫描仪 X ◯ ◯ ◯ ◯ ◯ 网络配件 X ◯ ◯ ◯ ◯ ◯ 电池板 X ◯ ◯ ◯ ◯ ◯ 自动双面打印系统 ◯ ◯ ◯ ◯ ◯ ◯ 外部电源 X ◯ ◯ ◯ ◯ ◯ 部件名称 本表格依据 SJ/T 11364 的规定编制。 ◯：
Restriction of hazardous substance (India) This product, as well as its related consumables and spares, complies with the reduction in hazardous substances provisions of the "India E-waste (Management and Handling) Rule 2016." It does not contain lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for where allowed pursuant to the exemptions set in Schedule 2 of the Rule.
– 睡眠状态预设延迟时间 出厂前由制造商设置的时间决定了该产品在完成主功能后进入低耗模式（例如睡眠、自动关 机）的时间。该数据以分钟表示。 – 附加功能功率因子之和 网络接口和内存等附加功能的功率因子之和。该数据以瓦特 (W) 表示。 标识上显示的能耗数据是根据典型配置测量得出的数据，此类配置包含登记备案的打印机依据复印 机、打印机和传真机能源效率标识实施规则所选的所有配置。因此，该特定产品型号的实际能耗可能 与标识上显示的数据有所不同。 要了解规范的更多详情，请参考最新版的 GB 21521 标准。 Battery disposal in Taiwan European Union Battery Directive This product contains a battery that is used to maintain data integrity of real time clock or product settings and is designed to last the life of the product.
Waste disposal for Brazil Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora estejam em conformidade com padrões mundiais de restrição a substâncias nocivas, podem conter, ainda que em quantidades mínimas, substâncias impactantes ao meio ambiente. Ao final da vida útil deste produto, o usuário deverá entregá-lo à HP. A não observância dessa orientação sujeitará o infrator às sanções previstas em lei.
Index B both sides, print on 51 buttons, control panel 4 C Cartridge access door locating 2 cartridge latch, cartridge locating 2 cartridges check ink levels 58 tips 57 clean document feeder 108 exterior 108 scanner glass 107 connectors, locating 3 control panel buttons 4 features 4 copy specifications 118 customer support warranty 112 D diagnostic page 104 document feeder clean 108 feeding problems, troubleshoot 108 double-sided printing 51 E embedded web server about 42 opening 36 134 Index troubleshoo
reports diagnostic 104 web access 105 wireless test 104 S scan from Webscan 72 scan specifications 118 scanner glass clean 107 skew, troubleshoot print 91 software scan 70 Webscan 72 specifications system requirements 117 status network configuration page 104 system requirements 117 W warranty 112 web access test report 105 Webscan 72 Windows system requirements 117 wireless test report 104 T technical information copy specifications 118 environmental specifications 117 print specifications 118 scan speci
