Manual Part No. C3166-90952 Printed on Recycled Paper HP LaserJet 5Si/5Si Mx/5Si NX Printer User’s Guide Copyright© 1996 Hewlett-Packard Co.
HP LaserJet 5Si/5Si MX/5Si NX Printer User’s Guide
© Copyright HewlettPackard Company, 1996 All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Publication number C3166-90952 First edition, December 1996 Warranty The information contained in this document is subject to change without notice.
Conventions This manual uses the following conventions: Italics are used for emphasis or to refer to another document. COMPUTER FONT indicates text visible on a computer screen. DISPLAY FONT indicates text visible on the printer control panel display. The cursive letter l is used in examples to distinguish the letter l from the numeral 1 (one). The character 0 is used in examples to distinguish the numeral 0 from the letter O. [Key Face] indicates keys (such as [On]Line] ) on the printer control panel.
Supplementary Documents The technical reference guides listed below are designed for programmers. The Paper Specification Guide is useful for purchasing agents and paper buyers. These documents are available in English only. You can order these documents through HP Direct Distribution or by contacting your authorized HP dealer. (See Appendix E for a list of HP sales and service offices.) There is a charge for some documents.
TABLE OF CONTENTS Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . Supplementary Documents . . . . . . . . . . . . . . . . . . . . i-iii i-iv 1 About Your Printer Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . Standard Features of the HP LaserJet 5Si/5Si MX/5Si NX Printer Paper Handling . . . . . . . . . . . . . . . . . . . . . . . . . Memory Management . . . . . . . . . . . . . . . . . . . . . Printing System . . . . . . . . . . . . . . . . . . . . . . . . .
4 Printer Control Panel Introduction . . . . . . . . Control Panel Layout . . . Indicator Lights . . . . . Control Panel Keys . . . Control Panel Display . Settings and Defaults . . Control Panel Menus . . . Selecting a Menu Item . Tray Menu . . . . . . . Job Control Menu . . . Test Menu . . . . . . . . PCL Menu . . . . . . . Configuration Menu . . Print Quality Menu . . . PostScript Menu . . . . Input/Output (IO) Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6 Print Quality Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . Print Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . Changing the Print Resolution Setting from the Control Panel Print Density . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusting Print Density from the Control Panel . . . . . . . . Resolution Enhancement . . . . . . . . . . . . . . . . . . . . . Activating REt from the Control Panel . . . . . . . . . . . . . Solving Print Quality Problems . .
B PCL Printer Commands (Escape Sequences) PCL Printer Command Syntax Escape Character . . . . . . Setup Strings . . . . . . . . PCL Font Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1 B-2 B-3 B-3 C Memory and Personality SIMM Installation Installing a SIMM Board . . . . Testing a SIMM Board . . . . . Verifying a Memory SIMM . Verifying a PostScript SIMM . . . . . .
1 About Your Printer Introduction This chapter introduces the features of the HP LaserJet 5Si/5Si MX and 5Si NX printers. Table 1-1 lists the printer’s standard features.
Feature Description Languages/Fonts available only • 39 scaleable PostScript fonts with PostScript SIMM (Optional on 5Si/5Si NX, Standard on 5Si MX) • Auto language switching • Adobe PostScript Level 2 Paper Handling (Input) • Tray 1: A multipurpose tray for paper, transparencies, and envelopes. Capacity is up to 100 sheets with standard paper • Trays 2 and 3 accept up to 500 sheets each, and automatically sense paper size.
Environmental features • EconoMode reduces toner consumption • Power Save setting (meets Energy Star guidelines) • High content of recyclable components and materials • 15,000-page toner cartridge capacity (average) Duty Cycle • 100,000 pages per month The HP LaserJet 5Si Printer is shown in Figure 1-1.
Standard Features of the HP LaserJet 5Si/5Si MX/5Si NX Printer The HP LaserJet 5Si/5Si MX/5Si NX printer provides 24-ppm (pages-per-minute) printing of Letter or ISO A4 paper at true 600-dpi (dots-per-inch) resolution. Your printer handles a wide variety of paper weights and sizes, including wide format paper 11 x 17 in (279 x 432 mm). Paper Handling HP JetAssist, Hewlett Packard’s trademark for an accessible paper-handling architecture, is available in the HP LaserJet 5Si/5Si MX/5Si NX printers.
Tray or Bin Capacity Media up to 100 sheets Paper: Letter, ISO A4, Executive, Legal, 11 x 17 in (279 x 432 mm), ISO A3, JIS B5, JIS B4 Addressable Mailbins (optional) up to 250 sheets Paper: Letter, ISO A4, Legal, JIS B4, ISO A3, 11 x per bin 17 in (279 x 432 mm), ISO A3, JIS B5, JIS B4 No envelopes, transparencies, or labels Stapler Bin (optional) up to 350 sheets Paper: Letter, ISOA4 ONLY Memory Management The 5Si is equipped with 4 MByte RAM and can be expanded to 132 MBytes maximum.
• • • • Novell NetWare 3.x or 4.x Microsoft Windows NT 3.51 and 4.0 IBM LAN Server 3.0 or greater Apple AppleTalk For more information about software and drivers, see Chapter 3, “Printer Software.” Input/Output A built in Bi-Tronics parallel interface allows high-speed two-way communication between the printer and your computer. Two MIO slots allow for extended connectivity.
1 PCL Fonts Figure 1-2 PCL Fonts EN About Your Printer 1-7 About Your Printer The printer comes with 35 scaleable fonts, as well as 10 True Type fonts. You can scale True Type fonts within the printer. You also receive matching True Type screen fonts for true WYSIWYG, short for “what you see is what you get.” These internal fonts are part of the PCL language. PCL font samples appear in Figure 1-2.
Special Features of the HP LaserJet 5Si MX Printer The HP LaserJet 5Si MX printer is configured with additional memory, Hewlett-Packard’s PCL 5 language, Adobe’s PostScript Level 2 language, and an HP JetDirect print server that allows you to connect your printer to Ethernet or Local Talk networks. Additional Memory The HP LaserJet 5Si MX contains 12 MBytes of installed memory. By adding optional SIMMs with 2,4,8,16, or 32 MBytes, you can increase memory to a total of 76 MBytes.
The HP LaserJet 5Si MX is configured with Adobe’s PostScript Level 2 language and includes 35 scaleable PostScript fonts. The 5Si/5Si NX requires the optional Adobe PostScript SIMM be installed before this option is available. Adobe’s PostScript Level 2 is compatible with earlier versions of the language. PostScript font samples are shown in Figure 1-3.
Special Features of the HP LaserJet 5Si NX Printer The HP LaserJet 5Si NX printer is configured with Hewlett-Packard’s PCL 5 language, and an HP JetDirect print server that allows you to connect your printer to Ethernet networks. Memory Management The HP LaserJet 5Si NX printer contains 4 MBytes of installed memory, and can be expanded to as much as 132 MBytes by adding optional SIMMs with 2, 4, 8, 16, or 32 MBytes each.
1 Printer Parts Figure 1-4 Key Printer Parts: Front View 1. Left Output Bin 7. Tray 1 extensions 2. Control Panel 8. Tray 1 Paper Width Guides 3. Top Output Bin 9. Tray 2 4. Adjustable paper stop 10. Tray 3 5. Top cover 11. Power Switch 6. Tray 1 (multi-purpose) 12. Front door EN About Your Printer 1-11 About Your Printer Figures 1-4 and 1-5 show the locations and names of key printer parts.
Figure 1-5 Key Printer Parts: Rear View 1. Printer Circuit Assembly (formatter board) 2. Printer’s Hard Disk (optional) 3. HP MIO slots (on the 5Si MX/5Si NX slot 1 contains the HP JetDirect Server) 4. Bi-Tronics parallel port 5. External Paper Handling Controller Board 6. SIMM slots 7. Power connector 8.
1 Accessories and Options Figure 1-6 Paper Handling Accessories and Options 1. Envelope Feeder 2. Duplex Unit 3. 2000-Sheet Input Tray 4. Multi-Bin Mailbox (provides mailbox, job seperation, and job stacking) 5. Mailbox with Stapler (provides mailbox, job seperation, job stacking, and stapling) EN About Your Printer 1-13 About Your Printer As printing and network needs grow, you can increase the printer’s capabilities by adding accessories and options.
The Optional Printer Hard Disk The Printer Hard Disk accessory can be used to permanently store downloaded fonts and forms in the printer. Unlike standard printer memory, items on the Printer Hard Disk remain in the printer even when the printer is powered off. Fonts downloaded to the Printer Hard Disk are available to all users of the printer. Macintosh Users can use the HP LaserJet Utility, and Windows users can use the HP printer driver to download fonts.
Table 1-3 Accessories and Options 1 Part Number Description Toner Cartridge C3909A Replacement toner cartridge Stapler Cartridges C3772A 3-pack of staple cartridges. Each cartridge contains 2000 staples.
1-16 About Your Printer EN
2 Memory and Memory Management Introduction The HP LaserJet 5Si/5Si NX printer comes with 4 MBytes of internal memory and 4 SIMM slots to allow for memory expansion. The 5Si MX features a pre-installed 8-MByte single inline memory module (SIMM) for a total of 12 MBytes. Memory is added in increments of 2, 4, 8, 16, or 32 MBytes. (Note that 32-MByte SIMMs are not available from HP; contact third-party providers.) The SIMM slots can also hold optional languages, fonts, and other SIMM-based products.
Storing Print Data The print engine memory receives, holds, and processes data from incoming print jobs. It manages downloaded resources, including PCL language, soft fonts, symbol sets, macros, and patterns. The print engine also stores PostScript fonts, forms, patterns, and dictionaries. In heavy use installations, the optional 420-MByte hard disk is recommended to optimize the functionality of your print engine.
Determining Memory Requirements The amount of memory you need depends on the types of documents you print. Your print engine can print most text and graphics at 300 or 600 dpi without additional memory. Add memory to your print engine if you: Table 2-1 presents the amount of memory required for the most common print jobs using 600-dpi printing.
Improving Performance with I/O Buffering When you select a print command from your software application, the software sends your request to the print engine. To help you get back to work more quickly, the print engine reserves a portion of its memory to hold the file or page to be printed in an I/O buffer until it is the next to be printed. For each MByte of memory you add to your printer, 10 KBytes is automatically reserved to hold print jobs in progress.
3 Printer Software Printing System Included with your HP LaserJet 5Si/5Si MX/5Si NX printer is a CD containing the HP LaserJet 5Si /5Si MX /5Si Mopier Printing System. On the Printing System CD are software components and drivers that benefit end users and network administrators. The CD has two partitions, one for Intel-based systems and one for Apple Macintosh systems. When you insert the CD, the partition that corresponds to your operating system is automatically made available to you.
The drivers and software components for end users and administrators using the environments listed above are described in the following sections.
Drivers What is a Driver? A driver is a software program that enables your software applications to access your printer’s features. For example, when you print a document, the application sets up your print job with formatting commands such as page breaks, font selections, paper tray selections, and number of copies.
HP LaserJet 5Si/5Si MX/5Si NX Printer Drivers Overview The drivers for the HP LaserJet 5Si/5Si MX/5Si NX printers allow the selection of printer features that may not be supported directly in your software applications. These features allow you to: • • • • Staple documents. Print watermarks. Print multiple page images on a single page (n-Up). Print the first page of a document on one type of media and the remaining pages on another type of media. • Select the paper on which to print (by source or type).
PostScript Drivers The Printing System includes PostScript drivers for the following systems: • • • • • • Microsoft Windows 3.1x Microsoft Windows 95 Microsoft Windows NT 3.51 Microsoft Windows NT 4.0 IBM OS/2 version 2.0 or greater Apple Macintosh System 7 or greater The PostScript drivers access Adobe’s PostScript Level 2 language. They cannot be used on the 5Si/5Si NX without installing the optional Adobe PostScript SIMM (a standard feature of the 5Si MX.
Software Components In addition to drivers, the Printing System includes the software components listed below. For End-Users: • • • • HP Font Smart HP Toolbox DocWise HP JetPrint For Network Administrators: • HP JetAdmin • HP Print Server NLM • Macintosh Utilities • HP LaserJet Utility • Bitmapped Screen Fonts • HP Symbol Set utility for DOS Install the software by following the procedures listed on the disk labels or on the insert in the CD ROM package.
HP JetPrint HP JetPrint is printer management software available only to Windows 3.1x clients running under Novell NetWare. It allows users to view, select, and print to all HP printers and printers on the network from one screen. Users can view control panel messages and check the status and progress of print jobs. Access HP JetPrint from the “Utilities” tab of HP Toolbox.
Printer management software is available for the following systems through your Hewlett-Packard distributor or through electronic BBS channels: • UNIX (HP-UX 9.x/10.x, Sun OS 4.1.3/4.1.4, or Solaris 2.2/2.3/2.4/2.5) • Microsoft LAN Manager To learn more about HP JetAdmin for the HP LaserJet 5Si family of printers, see the HP JetDirect Print Server Software Installation Guide.
• Bitmapped Screen Fonts The bitmapped screen fonts match your printer’s 35 internal PostScript fonts, allowing you to see on screen how your printed page will look. DOS Symbol Sets Utility An additional utility is included with the Printing System. Use this utility to print the symbol sets for each of the printer’s typefaces. Symbol sets are collections of unique characters for international languages, mathematical equations, legal citations, line drawings, and other special applications.
Table 3-1 PCL Symbol Set ID DOS Symbol Sets Typeface Symbol Set Antique Clarend. Garmnd Letter Albertus Olive Cond.
4 Printer Control Panel Introduction This chapter describes the following topics: • An introduction to the control panel and an explanation of how to use each of its options. • How to print text pages that show the current printer settings, including the configurations for PCL and PostScript. • Illustration of common messages displayed on the control panel. The most convenient way to control the printer is through software applications or the software that comes with the printer.
Control Panel Layout The control panel includes three indicator lights, five keys, and a 2-line display (20 characters per line). Figure 4-1 + * Printer Control Panel Indicator Lights The control panel indicator lights are described in the following table.
Control Panel Keys The function of each of the five keys on the control panel is labeled above each key. Figure 4-2 + * Control Panel Keys The control panel arranges various printer options in a simple menu structure similar to the levels of an outline. Each menu contains several items. These items are operations the printer performs when you select them. Table 4-2 summarizes the function of each control panel key (examples are provided later in this chapter).
Control Panel Display The control panel presents messages about the printer in one or two lines of the character display. Figure 4-3 Control Panel Character Display The control panel displays the following types of messages: • Ready status messages mean the printer is ready to accept data. • Printer status messages tell you what the printer is doing at a given time.
Settings and Defaults The printer makes most printing decisions based on either temporary settings or permanent defaults. Note Settings you send from software applications override equivalent printer defaults. Table 4-3 Settings and Defaults Setting or Default Explanation Temporary setting A value set for the current print job by your software application. For example, if your printer default is portrait, you can request your software to print pages with a landscape orientation.
Table 4-4 Factory Default Settings Menu Item Default Setting DISPLAY LANGUAGE= ENGLISH PAPER DESTINATION= TOP OUTPUT BIN PAPER SIZE= LETTER or A4 (if 220 V) PAPER TYPE= PLAIN ENVELOPE FEEDER SIZE= COM10 ORIENTATION= PORTRAIT PERSONALITY= AUTO RESOLUTION ENHANCEMENT= ON PRINT DENSITY= 3 ECONOMODE= OFF 2-SIDED= OFF BINDING= LONG EDGE PRINT POSTSCRIPT ERRORS= OFF JAM RECOVERY= OFF PAGE PROTECT= AUTO RESOLUTION= 600 DOTS PER INCH I/O TIMEOUT= 15 SECONDS AUTO CONTINUE= ON
Control Panel Menus Pressing [Menus] gives you access to control panel menu options.
Tray Menu This menu shows the paper status (type or size) of all available paper trays. Press [Items] repeatedly to see each tray size and type in turn. Table 4-5 presents the messages that appear when you select each of the menu items. Table 4-5 Menu Tray Menu Item ENVELOPE FEEDER TYPE=PLAIN ENVELOPE FEEDER SIZE=COM10 TRAY MENU Note Explanation Note: Available only if you have the optional Envelope Feeder. Type of envelopes available in the optional Envelope Feeder. Provides selection of other types.
Changing Paper Type from the Control Panel 1 Press [Menus] repeatedly until TRAY MENU appears. 2 Press [Items] repeatedly to scroll through the trays and their types. 3 Press [+] repeatedly to scroll through the paper type or size options. 4 Press [Select *] to save your choice. Selecting media by type rather than source is similar to locking out the tray(s), which is a feature of previous HP LaserJet printers.
Test Menu Use selections from this menu to print configuration and font demonstration pages. Samples of the printouts are presented on the following pages with keys for interpreting the information. Table 4-7 presents the messages that appear after selecting each of the menu items. Table 4-7 Menu TEST MENU Test Menu Item Explanation PRINTING CONFIGURATION PAGE appears on the control panel display. Two pages are printed.
Table 4-7 Test Menu, continued Menu Item Explanation TEST MENU DISK DIRECTORY PAGE PRINTING DISK DIRECTORY appears on the display. The directory shows all the resources stored on the hard disk (such as fonts and forms) and their directories (this option only appears if the optional printer Hard Disk is installed.) See Figure 4-8 for a sample list. DEMO PAGES PRINTING DEMO PAGES appears on the display. PRINT ERROR LOG PRINTING ERROR LOG appears on the display.
Configuration Page Figure 4-4a Sample PCL Configuration Page 4-12 Printer Control Panel EN
Key to Figure 4-4a 1. Printer Information lists printer specific statistics. Serial Number shows the serial number of the print engine. Formatter Number shows the serial number of the formatter board. Firmware Datecode is an eight-digit date (YYYYMMDD) of the internal code. Processor Revision shows the revision number of the firmware processor. Page Count shows the number of pages printed. Pages Since Last Power Cycle shows the number of pages printed since the last time the printer was turned off.
Figure 4-4b PCL Menu Map Page 4-14 Printer Control Panel EN
Key to Figure 4-4b 1. Tray Menu lists the current media types settings for each tray, and the media size for Tray 1. 2. Job Control Menu shows the Cancel Job and Form Feed items. 3. Test Menu lists the different available printer tests. 4. PCL Menu lists the PCL font settings used by your printer. 5. Configuration Menu lists the current settings for the configuration items. 6. Print Quality Menu lists the current settings for the different print quality items. 7.
PostScript Configuration Page ™ HP LaserJet 5Si MX 342 Page Count Adobe, Postscript, and the PostScript Logo are trademarks of Adobe Systems Incorporated which may be registered incertain jurisdictions.
Key to Figure 4-5 1. Settings (current printer control panel default settings and product-specific information): Printer Name is the name set by the user (a network name, for instance). Product Name is the HP LaserJet printer model. PostScript Version refers to the version of PostScript installed (if any.) Copies indicates the default number of originals to be printed. Resolution is either 600 or 300 dpi.
Figure 4-6 PCL Font List 4-18 Printer Control Panel EN
Key to Figure 4-6 1. Font is the name of the font. 2. Pitch/Point indicates the specified pitch or point size of the font. “Scale” indicates a scaleable font. 3. Escape Sequence (a PCL programming command) is used to select the designated font. 4. Font # is the number used to select internal or downloaded soft fonts from the control panel. (Do not confuse the font number with the soft font ID, described next.
PostScript ROM Resident Fonts ™ Figure 4-7 PostScript Font List 4-20 Printer Control Panel EN
Figure 4-8 Disk Directory Page Key to Figure 4-8 2. File Size lists the size of each file under the Directory/File Name column. If a directory is listed on the line, then Directory appears in this column and its path is listed in the Directory/File Name column. 3. Directory/File Name lists the name of the file. Files in a sub-directory are listed right after the directory line. The files are not necessarily listed in alphabetic order.
Figure 4-9 Error Log Page Key to Figure 4-9 1. Page Count lists the number of pages printed. 2. Serial Number shows the serial number of the printer. 3. Number indicates the order in which the errors occurred. The last error to occur has the highest number. 4. Error lists the internal error codes for the 50 most recent errors. 5. Page Count indicates the number of pages printed when the error occurred. 6.
PCL Menu This menu is used to change the default PCL font settings used by your printer. Table 4-8 presents the messages that appear when each of the menu items is selected. Table 4-8 Menu PCL MENU PCL Menu Item Explanation SOURCE= [INTERNAL*,SLOT 4,SLOT 3,SLOT 2, SLOT 1,SOFT] Indicates source of font information. Internal fonts are those stored in the printer; slot numbers correlate to font SIMMs that may be installed; and soft fonts are those that have been manually downloaded to the printer.
Configuration Menu The items on the Configuration Menu set default parameters for two-sided printing, binding, selected output bin, printing personality, auto continue, power saving, resource saving, page protection and the display of maintenance messages when the toner supply is low or service is needed. Table 4-9 presents the messages that appear when you select each of these menu items.
Table 4-9 Configuration Menu, continued Menu Item Explanation AUTO CONTINUE= [ON*,OFF] Allows the printer to resume printing after noncritical errors occur. If ON is selected, the printer goes offline and the error message is displayed for ten seconds. After ten seconds, the printer automatically returns to online. If turned off, the printer will remain offline until attended.
Print Quality Menu The Print Quality Menu allows you to change the physical characteristics of the printed page. All choices are saved until the current print job has ended, except for Print Density, which changes after a few pages. See Chapter 6, “Print Quality,” for more information. Table 4-10 presents the messages that appear when you select each of the menu items.
PostScript Menu This menu is only available if the Adobe PostScript SIMM is installed in your printer. The HP LaserJet 5Si MX comes with PostScript pre-installed. The HP LaserJet 5Si/5Si NX do not, but will accept the SIMM as an upgrade. Use this menu to print PostScript errors and to recover from paper jams. Table 4-11 presents the messages that appear when you select each of the menu items.
Input/Output (IO) Menu This menu contains the items related to I/O buffering. See Chapter 2, “Memory and Memory Management,” for additional information about the I/O functionality of your printer. Table 4-12 presents the messages that will appear when you select each of the menu items. Table 4-12 Menus IO Menu Item Explanation PARALLEL IO SPEED=[HIGH,LOW] The rate at which data is transferred to print a page.
5 Print Tasks Introduction This chapter explains how to: • Print media from the best source. • Load media into the input trays. • Print a variety of media from Tray 1, including labels and transparencies, custom-size paper, letterhead documents, preprinted forms, and special papers. • Print paper from the optional 2000-Sheet Input Tray (Tray 4). • Verify the correct size and type of media in the paper trays. • Print envelopes from Tray 1, from the optional Envelope Feeder, or using a software application.
Print Source and Media Options Your printer can print on the media identified in the following table using the adjustable Trays 1, 2, 3, and (if installed) 4. The Duplex Unit provides two-sided printing. • Tray 1 (multi-purpose) holds up to 100 sheets of paper or up to 10 envelopes. • Trays 2 and 3 hold up to 500 sheets of paper. • An optional Tray 4 holds up to 2000 sheets of paper. • An optional Envelope Feeder provides automatic feeding of up to 100 envelopes.
Media Selection Guidelines Media Selection Guidelines Tray 1 Dimensions Maximum paper size 11.7 x 17.7 in Single-sided: 16-lb Bond (297 x 450 mm) to 110-lb Index (60 to 2 199 g/m ) 3.9 x 7.5 in (100 x 191 mm) Two-sided: 16- to 28-lb 2 Bond (60 to 105 g/m ) 8.5 x 11 in (216 x 279 mm) Paper weighing above 2 8.3 x 11.7 in 28-lb (105 g/m ) should (210 x 297 mm) be manually fed from Tray 1. 7.25 x 10.5 in (184 x 267 mm) Two-sided printing is 8.
Tray 2 Dimensions Paper, Letter 8.5 x 11 in Single-sided: 16- to 2 (216 x 279 mm) 28-lb (60 to 105 g/m ) Paper, ISO A4 8.3 x 11.7 in (210 x 297 mm) Paper, Legal 8.5 x 14 in (216 x 356 mm) Paper, JIS B4 10.12 x 14.33 in (257 x 364 mm) Tray 3 and (optional) Tray 4 Dimensions Paper, Letter 8.5 x 11 in Single-sided: 16- to 2 (216 x 279 mm) 28-lb (60 to 105 g/m ) Paper, ISO A4 8.3 x 11.7 in (210 x 297 mm) Paper, Legal 8.5 x 14 in (216 x 356 mm) Paper, JIS B4 10.12 x 14.
Media Use Guidelines Note Hewlett-Packard neither warrants nor recommends the use of a particular brand of print media. Media properties are subject to change by the manufacturer, and HP has no control over these changes. It is possible that paper could meet all of the guidelines and still not print satisfactorily. This might be due to improper handling, unacceptable temperature and humidity levels in the room, or other variables over which HP has no control.
Table 5-2 Media Type Media Use Guidelines Guidelines • For best results, use conventional 20-lb (75 g/m2 ) xerographic paper. Make sure the paper is Paper and Preprinted Forms of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges. • Do not use paper with cutouts or perforations (including standard pre-punched paper) with holes 8 mm in diameter or larger.
Guidelines Envelopes • The weight of the envelope paper should not exceed a 24-lb (90 g/m2 ) Bond rating, or • Envelopes should lie flat with less than 0.25 in (6 mm) curl. • Do not use envelopes with windows or clasps. • Make sure envelopes are not wrinkled, nicked, or otherwise damaged. • Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure of the fusing rollers in the printer.
Paper Trays 1, 2, 3, and (optional) Tray 4 You can load a single sheet of paper into Tray 1 or a stack of up to 100 sheets. Tray 1 (multi-purpose) is used for standard and custom paper sizes, envelopes, labels, and transparencies. Paper Trays 2 and 3 each hold up to 500 sheets of 20-lb Bond paper. Tray 4 holds up to 2000 sheets of 20-lb bond paper.
1 Open Tray 1. 2 Pull out the tray extension, if needed for the paper size you are printing. 3 Slide the paper width guides to the appropriate size marked on the tray. Continued on the next page. EN Print Tasks 5-9 Print Tasks CAUTION To avoid a paper jam, never add or remove media from Tray 1 while the printer is printing.To avoid damaging the printer, print labels and transparencies only from Tray 1. Send them to the Left Output Bin, and do not print them two-sided.
4 Place paper into the tray without stacking it above the paperfill mark. Less than 100 sheets of paper may not lay flat. Note For single-sided printing place paper into the tray with side-to-be-printed up. Load 3-hole paper with the holes toward the front of the printer. For two-sided printing place paper with the front side down, and load 3-hole paper with the holes toward the back of the printer. 5 Paper loading differs by size: a.
Open the tray until it stops. 2 Turn the paper guide lock to the unlocked position. 3 Slide the paper guide to the mark indicating the size of paper you are loading. 4 Turn the paper guide lock to re-lock the position of the tray. Continued on the next page.
5 Adjust the left paper guide by pushing in (1), then lifting up and out (2). 6 Position the guide over the appropriate lines marked in the tray. Press the guide into the rear slot (1) and then lower down (2) into the front slot (3). Be sure the guide is not skewed. 7 Place paper into the tray without stacking it above the paperfill mark. Fewer than 100 sheets of paper may not lay flat (from rear to front). Note For single-sided printing place paper into the tray with side-to-be-printed down.
An optional 2000 Sheet Input Tray is available as an option for the HP LaserJet 5Si/5Si MX/5Si NX printers (see Figure 5-1.) The tray fits under the printer, acting as a base. Figure 5-1 4 2000 Sheet Input Tray (Tray 4) Tray 4 adjusts for Letter, Legal, ISO A4, ISO A3, 11 in. x 17 in., and JIS B4 paper. The tray holds approximately 2000 sheets of 20-lb Bond paper.
Loading Paper into Tray 4 5-14 Print Tasks 1 Slide Tray 4 open until it stops. 2 Adjust the front guide by pulling up on the pin, placing the guide into the corresponding top and bottom slots, and then pushing in the pin. 3 Adjust the back guide by pulling up on the pin, placing the guide into the corresponding top and bottom slots, and then pushing in the pin. 4 Adjust the left guide by pulling up on the pin and placing the guide into the corresponding top and bottom slots.
5 Load up to 2000 sheets of paper into For single-sided printing on 11 x 17 in, Legal, A3, or JIS B4, place paper into the tray with the side-to-be-printed down. For two-sided printing, place paper with the front side (odd-numbered) up. The back side (even-numbered) is printed first, and the front side is printed second. 6 Press down on all four corners of the paper stack to ensure the paper rests flat in the tray, without bending the paper. 7 Close Tray 4.
Envelopes in Tray 1 You can print up to ten envelopes from Tray 1. This section explains how to print an envelope using your software application. Table 5-1 lists the kinds of envelopes you can print. Check the media use guidelines in Table 5-2 before loading envelopes. (See “Media Use Guidelines” earlier in this chapter.) CAUTION Never use envelopes with clasps, snaps, windows, coated linings, self-stick adhesives (peel and seal), or other synthetic materials. These items can severely damage your printer.
2 If necessary, pull out the tray extension for the envelope size you are printing. 3 Gently place up to ten envelopes between the paper width guides, face up, with the back flap lying against the rear paper guide. 4 Slide the paper width guides until they lightly touch both sides of the envelope stack without bending it. 5 Set the envelope size and type in the TRAY MENU on the control panel for Tray 1. EN Print Tasks 5-17 Print Tasks 1 Open the door of Tray 1.
Printing Envelopes from Your Software Application 1 Load up to ten envelopes into Tray 1. 2 Specify Tray 1, Automatic, or select the media source by type in your software application, and set the envelope size and type to the appropriate envelope size, such as COM 10 or DL. 3 If your software does not Paper Source: TRAY 1 Paper Size: Com 10 Envelope automatically format an envelope, specify Landscape for page orientation in your application.
The optional Envelope Feeder can hold 2X postcards and B5, Com 10, C5, DL, and Monarch envelopes. You can load up to 100 envelopes in the optional Envelope Feeder. Select the appropriate envelope size and type through the printer control panel before printing. Printing from the Optional Envelope Feeder 1 Load up to 100 envelopes in the feeder (do not exceed the paperfill mark). 2 From the control panel, press [Menus] repeatedly until TRAY MENU appears.
5 Press [Select *] to select the appropriate choice. 6 Press [Items] again to see ENV FEEDER SIZE= COM10 * Select * 7 Press [+] to view options. 8 Press [Select *] to select the appropriate choice. Items + When printing you may select the optional Envelope Feeder as your media source, or you may select your media by type. To select by media type, you choose the type in the printer driver that matches the envelope type you set on the printer control panel.
Menus MENU appears. 2 Press [Items] repeatedly to scroll through the trays and their media types. Items Note You must select the size of the media before using Tray 1 or the optional Envelope Feeder since they do not have a sensor for identifying paper size . If either is being used, you will also have a menu item for media size. 3 Press [+] repeatedly to scroll through + the media type options. 4 Press [Select *] to choose the type of media you loaded in the tray.
Output Bins The Top Output Bin, located at the top of the printer (see 1 in Figure 5-3), holds up to 500 sheets of paper in the correct order as they exit the printer. A sensor causes the printer to stop when the paper bin is full. Printing continues when you empty or reduce the amount of paper in the bin. The Top Output Bin is the factory default bin. The Left Output Bin, located on the upper left side of the printer (see 2 in Figure 5-3), holds up to 125 sheets of paper face up as they exit the printer.
OPTIONAL OUTPUT BIN 1 Left Output Bin OPTIONAL OUTPUT BIN 2 through 6 Mailbox 1-5 OPTIONAL OUTPUT BIN X Stapler Bin Print Tasks Then the physical location is: 5 In Mailbox Mode, if the Control Panel says: (X represents any number other than 1 through 6.
Figure 5-3 Output Bins 1. Top Output Bin 2. Left Output Bin 3. Stapler Bin 4.
Selecting the Left Output Bin You can select an output bin through your software application or printer driver, or from the printer control panel. Normally, we recommend designating the paper destination in your software or printer driver, since options set there override printer control panel settings. Follow the instructions below for setting the Left Output Bin as the printer’s default output bin through the printer control panel.
Adjusting the Paper Stop The paper stop (shown in Figure 5-4) is located near the Top Output Bin. It can be adjusted to help paper lay flat as it exits the printer. The paper stop does not have to be raised for Letter or A4 size media. Note that the printer jams if the paper stop is set to a smaller size of media than is being printed. 1 Pull the left side of the paper stop up until the stop is in an upright position. 2 Slide the paper stop to the mark indicating the largest paper size to be printed.
The printer control panel displays different names for the mailboxes and stapler, depending on which mode the driver is using. In Mailbox Mode, if the Control Panel says: Then the physical location is: OPTIONAL OUTPUT BIN 1 Left Output Bin OPTIONAL OUTPUT BIN 2 through 6 Mailbox 1-5 OPTIONAL OUTPUT BIN X Stapler Bin (X represents any number other than 1 through 6.
Selecting the Multi-Bin Mailbox or Mailbox with Stapler as default destination from the Control Panel 1 Press [Menus] repeatedly until CONFIGURATION MENU appears. 2 Press [Items] repeatedly until PAPER DESTINATION= TOP OUTPUT BIN * appears. 3 Press [+] repeatedly until PAPER DESTINATION= OUTBIN x appears. The x represents a number from 1–7 (for the output bins). Your network administrator may have changed these names. 4 Press [Select *] to save your choice. An asterisk (*) appears next to your selection.
3 Press [+] repeatedly until PAPER DESTINATION= OUTBIN 7 appears. selection. EN Print Tasks 5-29 Print Tasks 4 Press [Select *] to save your choice. An asterisk (*) appears next to your 5 Your network administrator may have changed the name of this bin. For example, it may be called STAPLER.
Different First Page Use the following procedure to print the first page of a document on preprinted or special paper, such as a letter with just the first page on letterhead paper. 1 Select a different paper for the first page in your application or printer driver. Note Where and how you make selections depends on your software application or associated printer driver. The selection process may be available only from within the printer driver. See Chapter 3 or your application manual for more information.
Paper Source: TRAY 1 Paper Size: Maximum 2 You can print on custom-size paper from Tray 1. The largest size of paper supported is 11.7 x 17.7 in (297 x 450 mm). The smallest size is 3.9 x 7.5 in (99 x 191 mm). When you select maximum size of paper, the printer assumes the maximum page size is 11.7 x 17.7 in (297 x 450 mm). Printing on the Smallest-Sized Paper Some applications require you to calculate margins in order to print on custom-size paper. The following example is provided as a guideline.
3 Print custom-size paper from Tray 1. See “Loading Media into Tray 1” earlier in this chapter for the procedure. 4 The edge of the paper feeding into the printer must be at least 3.9 in (99 mm) wide to allow rollers inside the printer to grab the paper. Measuring from the leading edge to the trailing edge of the paper going into the printer, the length dimension must be at least 7.5 in (190 mm). Note You may use two-sided printing on paper sizes equal to or larger than Executive.
Figure 5-5 Duplex Unit EN Print Tasks 5-33 Print Tasks The Duplex Unit (shown in Figure 5-5) allows printing on both sides of the paper (two-sided) with either portrait or landscape orientation. You can select two-sided printing through your application, the printer driver, or the printer control panel.
Binding Options Before printing in two-sided mode, decide how you want your finished document bound: stapled (stitches), in three-hole binders, glued, or by some other means. The binding setup options are: • Book (long-edge) binding, which is the conventional layout used in book binding (see A in Figure 5-6 below). • Tablet (short-edge) binding, which is the type often used with calendars (see B in Figure 5-6 below).
You can stop a print request from your software application or from the printer control panel. To stop a print job from a computer on a network, refer to the HP JetDirect Print Server Software Installation Guide. Note that it may take some time for all printing to clear after canceling a print job. Stopping the Current Print Job from Your Software Application If many requests have been sent to the printer through your software, they may be waiting in a print queue (in Windows Print Manager, for example).
5-36 Print Tasks EN
6 Print Quality Introduction The HP LaserJet 5Si/5Si MX/5Si NX prints at true 600 dots-per-inch (dpi) with Resolution Enhancement technology (REt) and MicroFine toner. REt adjusts the size and placement of each dot to smooth angles and curves. Combined with MicroFine toner, this sharpens the appearance of text and graphics. The printer also offers 300-dpi printing with REt to give you a wider range of printing alternatives. This chapter tells you how to: • • • • Note EN Choose print resolution.
Print Resolution You can select 300- or 600-dpi resolution for your printed page; however, 600 dpi (the default setting) provides better print quality. If available, you can select resolution through your software application; otherwise you can use the control panel. Changing the Print Resolution Setting from the Control Panel 1 Press [Menus] repeatedly until the PRINT QUALITY MENU appears. 2 Press [Items] repeatedly until RESOLUTION= 600 DOTS PER INCH appears.
Print Density Print density is a measure of the darkness of the print on the page. The degree of darkness depends on how much toner is applied to the paper while printing. The higher the print density setting, the more toner the printer uses. To extend the life of your toner cartridge, choose lighter print density settings. If available, you can change this setting through your software application; otherwise, use the control panel.
Resolution Enhancement Resolution Enhancement technology (REt) refines the print quality of characters and graphics by smoothing the fine gradations along the angles and curves of the printed image. Figure 6-1 shows two magnified images: the left one (A) shows REt set to OFF; the right one (B) shows it set to ON. Figure 6-1 Resolution Enhancement If available, you can change this setting through your printer setup screen in the printer drivers; otherwise, use the control panel.
Solving Print Quality Problems Solutions to general causes of print quality problems are given in the checklist below, followed by specific samples of common print quality problems. If the listed solutions do not work, see Chapter 7, “Maintenance and Troubleshooting,” for other possible solutions.
Note All sample pages depict Letter size and portrait orientation. Similar problems may show up on different paper edges, depending on the paper feed. Fading If a white streak or faded area appears on the page (in the direction the paper passes through the printer): • The toner cartridge supply is low. Remove the toner cartridge from the printer and rotate it back and forth. If shaking the cartridge does not improve the print quality, replace the toner cartridge.
Toner Smear If toner smears appear on the leading edge (as it passes through the printer) of the paper, the paper guides are dirty. Clean the printer as described in Chapter 7. If toner on the paper is loose or can be wiped off easily, your fuser may be damaged. Contact your authorized HP dealer or your HP service representative. 6 If the amount of background toner shading becomes unacceptable: • Lower the density setting. (See “Print Density” earlier in this chapter.
Improperly Formed Characters If characters are improperly formed, producing hollow characters, your paper stock may be too slick. Make sure that the EconoMode setting is set to OFF. Try a different paper. If characters are improperly formed, producing a wavy effect, the laser scanner needs service. Call your authorized HP dealer or HP service representative.
EconoMode EconoMode lowers printing costs by reducing the amount of toner on the printed page. When set to ON, the printed image is lighter but still readable, as shown in Figure 6-2, side (A). Full time use may result in a loss of print quality due to normal toner cartridge mechanical wear. Normal printing with the EconoMode set to off is shown in Figure 6-2, side (B). Figure 6-2 6 Print Quality A. EconoMode B.
Turning on EconoMode You may be able to turn on EconoMode through your software application or driver. If your software permits, you will probably prefer to use this method. Otherwise, see “Turning on EconoMode from the Control Panel” in the following section. Note Where and how you make selections depends on your software application or associated printer driver. The selection process may be available only from within the driver. See Chapter 3 or your application documentation for more information.
7 Maintenance and Troubleshooting Introduction This chapter describes normal routine maintenance, which includes: • • • • • • Cleaning the printer Working with the toner cartridge Extending toner cartridge life Clearing the TONER LOW message Replacing staples Clearing staple jams The following sections help you troubleshoot the most common printer problems, clear paper jams, and understand printer messages.
Cleaning the Printer 1 Before you begin these steps, turn the printer OFF and unplug all cords. 2 Open the top cover of the printer and remove the toner cartridge. WARNING Avoid touching the adjacent fusing area in the left door. It may be HOT. 3 With a dry lint-free cloth, wipe any residue from the paper path area, the registration roller (B), and the toner cartridge cavity. CAUTION Do not touch the transfer roller (A). Skin oils on the roller can reduce print quality.
Toner Cartridge Extending Toner Cartridge Life The life of your toner cartridge depends on the amount of toner your print jobs require. When you print word-processed text, average toner cartridge yield is 15,000 pages printed at 5% coverage. (A typical full-page business letter is about 5% coverage.) This assumes that the print density setting is in the middle range. Using EconoMode can further extend average toner cartridge yield. (See Chapter 6, “Print Quality.
Redistributing Toner in the Cartridge When the TONER LOW message appears, you can extend the life of your toner cartridge and temporarily re-establish print quality by redistributing the toner. 1 Open the printer’s top cover. 2 Remove the toner cartridge. WARNING Avoid touching the adjacent fusing area in the print engine. It may be HOT. 3 Rotate the toner cartridge back and forth five or six times to redistribute toner. 4 Reinsert the toner cartridge and close the top cover.
Clearing the TONER LOW Message When the toner level in the toner cartridge gets low, a TONER LOW message appears in the control panel display. You can either rotate the cartridge back and forth to redistribute the toner (shown in the previous section) or replace the cartridge. If you continue to use the cartridge, your print will become lighter and white streaks may appear. From the Configuration Menu, you can set TONER LOW=STOP or TONER LOW=CONTINUE.
Optional Stapler The only maintenance required for the Stapler is to load new staple cartridges, and to clear staple jams if they occur. Both procedures are explained below. Loading Staples 1 Turn off the printer and remove the Left Output Bin. 2 Open the stapler unit cover. 3 Squeeze the stapler cartridge tabs together and the pull empty staple cartridge out. 4 Remove the orange plastic shipping clip from the new staple cartridge. 5 Insert the new staple cartridge until it snaps into place.
Clearing Staple Jams 1 Turn off the printer and remove the Left Output Bin. 2 Open the stapler unit cover. 3 Press the colored tab with your thumb 4 5 6 7 and pull the colored circular tab with your forefinger to open the stapler. Remove loose or damaged staples from the stapler head. Push the circular tab to snap it back into place. Close the stapler unit cover and replace the Left Output Bin. Clear all paper paths that may have jammed as a result of the jammed staples.
Troubleshooting Checklist Use the following information to help solve printer problems. For networked printers, check with your network administrator if you suspect a network-related problem. Printer Response Problems Printer Does Not Turn On Check to see if ... Solution Printer is not plugged in. Plug the AC power cord firmly into the grounded power receptacle and into the printer. (Be sure the power source is energized.) Printer voltage is not correct. Make sure line voltage is in the correct range.
Printer Cannot Print Configuration Page Check to see if ... Solution Correct size of paper is not loaded Check paper trays to be sure correct size media is loaded (Letter or A4). Also, check that guides are set correctly. Toner cartridge sealing tape is not removed. Remove sealing tape from toner cartridge. See the Getting Started Guide or the installation guide that came with your toner cartridge. Paper tray is out of paper. Add paper and close tray, if appropriate. Printer cover(s) is open.
Software, Computer, and Printer Interface Problems Print Job Does Not Print Check to see if ... Solution Printer is OFF or not Make sure the printer is ON and that all power cables are firmly connected to an plugged into both the printer components and an active power source. active power source. Printer is offline. Press [On]Line] to put the printer online. Printer should display READY and [On]Line] should be lit. Printer is online but not receiving data (the Data light does not blink).
Computer, Network, or I/O Port Problems Situation Solution Printer interface problems Print out a configuration page to verify that the interface configurations shown on the printout match those on your host computer. (See Chapter 4 to print a configuration page.) Computer software problem Check that your computer is working correctly by printing from a software application you know works or by printing a plain MS-DOS file to see if the problem is with your software application or printer driver.
Print Speed Too Slow Situation Solution First page takes Set the Power Save feature for a longer time period or turn it off. (See much longer to print “Configuration Menu” in Chapter 4.) A page may take longer to print than following pages. due to complex formatting commands, so changing the Power Save period may not result in the first page being printed faster. Printer is usually slow to respond. 1.
Data is missing, but there are no printer messages. 1. Check your software application to be sure the print file contains no errors. 2. Check your cable to ensure that it is securely connected to both the printer connector and the computer connector. 3. Your parallel printer cable may be defective. Use a high-quality cable; see Chapter 1 for an HP printer cable part number. Printing stops in the middle of the job. 1. Check the control panel for an error message. 2.
Printer Ignores Font, Format, or Tray/Bin Selection Situation Printer prints some wrong fonts or formats. Solution 1. The font is not present in the printer and must be downloaded by your software application or the proper font SIMM must be installed. Check your software program to ensure the correct printer driver has been installed and configured. To verify that the font or format you want is available, print a font list (see Chapter 4). 2.
Situation Solution Job went to a different bin than was expected. The wrong size or type of media was used for the job. The Mailbox with Stapler, the optional Envelope Feeder, and each tray supports specific media. See the “Media Selection Guidelines” section of Chapter 5 for selecting the most appropriate media for your print job. Job prints on the wrong side of the paper. Make sure you have loaded the media correctly.
Problems with Accessories Tray 1 Situation Solution Cannot clear manual feed A previous print job may still be in the printer’s buffer. Go to the messages Job Control Menu and select FORMFEED. Cannot print from Tray 1 Check to be sure you have selected Manual Feed or Tray 1 through your software application for the size and type for which the tray is configured. For Manual Feed, wait for the printer to request the manual feed before loading the media.
Optional 2000-Sheet Input Tray (Tray 4) Situation Solution Media size adjustment and installation See Chapter 5. Paper jams and paper feeding problems 1. See “Paper Jams” later in this chapter. 2. Ensure that the paper weight is within recommended range. See Chapter 5 for media specifications (Table 5-1) and media use guidelines (Table 5-2). 3. Don’t pull a paper tray out while printing. 4. Check cables and connectors between units. 5. Make sure media is fully and correctly loaded. 6.
Optional Multi Bin Mailbox or Mailbox with Stapler Situation Solution The job wasn’t stapled. Jobs sent to the stapler may not be stapled for one or more of the following reasons: 1. The wrong size or type of media was used for the job. 2. More than 20 pages were sent to the stapler, exceeding its capacity. 3. The stapler may have an obstruction (bent or broken staples) in the stapling bed. 4. If a staple jam was recently cleared, up to 12 following jobs may not be stapled. 5.
Optional Envelope Feeder Situation Envelope jams and envelope feeding problems Solution 1. Make sure the envelopes are within the specifications listed in Chapter 5 and the HP LaserJet Printer Family Paper Specification Guide. 2. Make sure the envelopes are properly loaded. 3. Make sure the envelope lever is down. 4. Make sure the optional Envelope Feeder extension is fully pulled out. Multifeeds 1. The envelopes must meet Envelope Feeder specifications. 2.
Disk is write protected. Fonts and forms cannot be stored on the disk when the disk is write-protected. Use the Windows-based HP JetAdmin utility or the Macintosh-based HP LaserJet Utility remove write-protection. Attempted to use a disk-resident font, but the printout substituted a different font. If you are using PCL, print the PCL Font Page, and verify that the font is on the disk. If you are using PostScript, print the PostScript Font Page and verify that the font is on the disk.
SIMM Validation Error Messages Validation error messages appear when a SIMM fails to be initialized when the printer is turned on. This error is in the format 53.XY.ZZ ERROR. Table 7-1 lists these errors.
PostScript Troubleshooting Situation Solution A text listing of PostScript commands prints instead of your PostScript printing job. The control panel PERSONALITY=AUTO setting may have been confused by a nonstandard PostScript code. Check PERSONALITY= to see if it is set to POSTSCRIPT or PCL. If it is set to PCL, set it to PERSONALITY=AUTO. If it is set to AUTO, set it to POSTSCRIPT for this print job only. When the job has printed, return the setting to AUTO.
Paper Jams If one of these messages appears in the display panel, look for jammed paper in the locations indicated in Figure 7-1: • • • • 13.x PAPER JAM CLEAR n PAGES 13.
Figure 7-1 shows the possible locations for most paper jams. Figure 7-1 Paper Path Jam Locations 1 Toner cartridge area 7 Tray 2 and Tray 3 2. Tray 1 pick-up roller and feed area 8. Fusing Assembly Area 3. Right door 9. Left Door 4 Vertical transfer door 10. Optional Multi-Bin Mailbox 5. Optional 2000-Sheet Input Tray (Tray 4) 11. Optional Mailbox with Stapler 6.
Open and close all printer covers to clear the paper jam message. After removing a sheet of paper you may need to check other areas to ensure that all paper has been removed. Note Whenever a sheet of jammed paper becomes badly shredded it is a good idea to carefully piece all parts together to be sure you haven’t overlooked some small part. All portions of a jammed piece of paper must be removed or you may run into repeated jams.
Clearing the Top Output Bin If the paper jam extends into the output area, as shown in Figure 7-2, slowly and carefully pull the paper straight out of the printer so it doesn’t tear. Figure 7-2 Top Output Bin Clearing Tray 1 1 Open the door of Tray 1. 2 Check for paper in the pick-up roller of Tray 1. 3 Remove any paper from this area by pulling it in the direction shown by the arrow in Figure 7-3. 4 Remove any and all pieces of torn paper. Carefully check to be sure you have removed all scraps.
Clearing the Right Door Open the right door located below Tray 1. Check for paper jammed in the pick-up roller of Tray 2 or 3. Open the jam access cover. Remove any paper from this area by pulling it in the direction shown by the arrow in Figure 7-4. 5 Remove any and all pieces of torn paper. Carefully check to be sure you have removed all scraps.
Clearing the Top Cover 1 Open the top cover. 2 Remove the toner cartridge. WARNING Avoid touching the adjacent fusing area. It may be HOT. 3 Lift the handle that has a “2” printed on it and the plate below it that has a ”3” printed on it to clear any jams that may be hidden. 4 Remove any paper in this area by pulling it in the direction shown in Figure 7-5. 5 Remove all pieces of torn paper. Carefully check to be sure you have removed all scraps. 6 Replace the toner cartridge and close the top cover.
Clearing the Front Door (Duplex Area) 1 Open the front door. 2 Check for paper jammed in this area. 3 Remove any paper by pulling it in the direction shown by the arrow (A) in Figure 7-6. Be careful not to tear the page. 4 If you cannot remove all the paper from the front door, open the left door and carefully pull out any jammed paper (B). If a mailbox accessory is installed, push it away from the printer to access the left door. WARNING Avoid touching the adjacent fusing area. It may be HOT.
Clearing the Left Door (Fuser Area) 1 Open the left door. If a mailbox accessory is installed, push it away from the printer first to access the left door. WARNING Avoid touching the adjacent fusing area. It may be HOT. 2 Remove any jammed or damaged paper from this area by pulling it in the direction shown by the arrow (A) in Figure 7-5. 3 Lower the two green tabs and carefully check for additional pieces of paper. Remove all scraps. 4 Close the door.
Clearing Tray 2 (or Tray 3) 1 Open the tray. 2 Remove jammed or damaged paper from this area by pulling it in the direction shown by the arrow in Figure 7-8. 3 Be sure to clear any torn pieces of paper. 4 Close the tray.
Clearing the optional Multi-Bin Mailbox or Mailbox with Stapler 1 Turn off the printer and remove the Left Output Bin. 2 Refer to (A) in Figure 7-9 and clear paper from the jammed area by carefully pulling it out, away from the printer. 3 Pull the mailbox away from the printer and check the area illustrated in (B). Carefully remove all scraps. 4 Also check the fuser area, illustrated in (C). After removing a sheet of paper you may need to check other areas to ensure that all paper has been removed.
Clearing the optional 2000-Sheet Input Tray (Tray 4) 1 Slide open Tray 4. 2 Remove damaged or jammed paper from area (A) by pulling it in the direction shown by the arrow in Figure 7-10. 3 Be sure to clear any torn pieces of paper. 4 Check the vertical transfer door and other areas for additional damaged or jammed paper; refer to area (B) in Figure 7-10. 5 Close the tray and vertical transfer door. Figure 7-10 7 Maintenance & Troubleshooting 2000-Sheet Input Tray (Tray 4) EN A.
Clearing the Optional Envelope Feeder 1 Open the top cover. 2 Remove toner cartridge. WARNING Avoid touching the adjacent fusing area. It may be HOT. 3 Remove envelopes in this area by pulling them in the direction shown by the arrow in Figure 7-11. 4 Remove any and all pieces of torn paper. Carefully check to be sure you have removed all scraps. Lift both green user tabs to clear any jams that may be hidden.
Repeated Paper Jams Situation Solution General repeated paper jam problems 1. Check to see that media is correctly loaded in the trays, and that all width guides are correctly set (not skewed). See Chapter 5, “Print Tasks.” 2. Try turning over the stack of paper in the tray. If you are using letterhead paper, try printing from Tray 1. 3. Do not use previously printed paper or torn, worn, or irregular paper. For the recommended paper and other media for your printer, see Chapter 5. 4.
Printer Messages Table 7-2 lists and describes printer messages and suggests recommended actions. Printer Messages Message Description Recommended Action READY The default ready message. The printer is ready to use. No action required. OFFLINE The printer is offline and cannot print data. Press [On Line]. WARMING UP The printer is warming up and is not ready to accept data. Wait until the printer signals READY. POWER SAVE ON The printer is in Power Save mode. No action required.
Printer Messages, continued Message Description Recommended Action TRAY n EMPTY The indicated tray is empty. The printer will still function. Load paper, if desired. TRAY n OPEN The indicated tray is open. The printer will still function. Close the tray, if desired. RESTORING FACTORY SETTINGS The printer returns almost all settings to their factory default configurations. Reconfigure your printer and MIO.
Printer Messages, continued Message Description Recommended Action MANUAL FEED TRAY 1 The printer received a request for a media of a certain type and size to be manually fed in Tray 1. Load the correct media in the tray. See Chapter 5 for information on loading Tray 1. If the correct media is already loaded, press [On Line] so the printer will use that media. PAPER DESTINATION = ALL BINS Paper will be output to all available No action required. bins.
Printer Messages, continued Message Description Recommended Action CLEARING PAPER FROM PRINTER The printer is attempting to remove unusable paper (such as after a paper jam) No action required. REMOVE PAPER FROM TOP OUTPUT BIN or REMOVE PAPER FROM OPTIONAL OUTBIN n The destination output bin is full Remove the paper from the and no more pages can be sent to indicated output bin. that bin. INPUT DEVICE FEED PATH The 2000-sheet input tray (Tray 4) OPEN is open.
Printer Messages, continued If the following errors persist, call your HP-authorized service provider. Message Description Recommended Action 13.x PAPER JAM CLEAR n PAGES or 13.x PAPER JAM CLEAR THE PRINTER Paper is jammed in the printer or in an input/output accessory. Remove jammed paper from under the toner cartridge, the right door, the front door, the left door, and in any installed input/output accessories.
Printer Messages, continued If the following errors persist, call your HP-authorized service provider. Message Description Recommended Action 22 PARALLEL IO ERROR CHECK SETUP For Bi-Tronics parallel (PAR) configuration, the computer and printer are not communicating because of improper signal protocols. Check both computer and printer I/O settings. Press [Select *] to clear the error message (data will be lost). If the error continues, call your authorized HP dealer or service representative.
Printer Messages, continued If the following errors persist, call your HP-authorized service provider. Message Description 31. X.Y DISK FAILURE The printer detected a disk failure. Printer operation may continue, if access to the disk is not required. Press [Select *] to continue printing when this error occurs. Call service to repair or replace the disk. 40.1 HP MIO ERROR 40.2 HP MIO ERROR An abnormal connection break occurred while transferring data from the computer. Error 40.
Printer Messages, continued If the following errors persist, call your HP-authorized service provider. Message Description Recommended Action 51.x ERROR CYCLE POWER The printer detected a laser sub-system Turn the printer OFF then problem. ON again. 51.1 Beam detection malfunction 51.2 Laser malfunction 52.x ERROR CYCLE POWER The printer detected a scanning sub-system problem. Turn the printer OFF then ON again. 52.1 Scanner startup failure 52.1 Scanner rotation failure 53.XY.
Printer Messages, continued If the following errors persist, call your HP-authorized service provider. Message Description Recommended Action 55.xx ERROR PRESS SELECT KEY Printer command error; Press [Select *] to resume commands cannot be exchanged operation. If necessary turn between the print engine and its the printer OFF and then ON. formatter board. 56.x ERROR PRESS SELECT KEY An invalid input source/destination output bin has been requested. Press [Select *] to resume operation. 56.
Printer Messages, continued If the following errors persist, call your HP-authorized service provider. Message Description Recommended Action 61.x PRINTER ERROR CYCLE POWER The printer encountered a parity error when accessing internal RAM or some SIMM memory in slot x. Switch the printer OFF and then ON (data stored in printer will be lost). If the error is still present, first verify that the SIMM board is correctly installed. Switch the printer ON.
Printer Messages, continued If the following errors persist, call your HP-authorized service provider. Message Description Recommended Action 66.x.yy DEVICE ERROR CYCLE POWER The printer identified a paper handling controller error. x identifies the device (1–5) and yy is the error code (0–99) Turn the printer OFF then ON again.
Printer Messages, continued If the following errors persist, call your HP-authorized service provider. Recommended Action 70 ERROR or 71 ERROR CHECK CONFIGURATION A firmware SIMM problem was identified (incompatibility between SIMM/hardware/BIOS). Switch the printer OFF and then back ON. 79 SERVICE (xxxx) CALL SERVICE An internal controller error occurred. xxxx indicates the error type. Switch the printer OFF and then back ON.
Calling for Help If you try all the suggestions given in this manual and still need assistance, call the authorized Hewlett-Packard dealer where you purchased your printer. See appendix E for a listing of HP Sales and Service offices. Customer Support Options US and Canada Customer Support Assistance (208) 323-2551 Mon-Fri 6 a.m. to 6 p.m. (Mountain Time) Free of charge during the Warranty Period. Please have your serial number ready when calling.
Customer Support Options Europe Customer Support Assistance See the flyer included with printer. Obtaining Printer Drivers Call HP First. Accessories and Supplies See Appendix E. HP Authorized Service See Appendix E. HP Dealer See Appendix E. World-Wide Web: www.hp.
7-50 Maintenance and Troubleshooting EN
A Specifications Location Requirements Place your printer on a sturdy, level surface in a well ventilated room. The environment should be stable, with no abrupt changes in temperature or humidity and no exposure to direct sunlight or chemicals. Figure A-1 shows the suggested amount of space to leave around the printer. Figure A-2 shows the suggested amount of space if you have installed an optional mailbox accessory.
Figure A-2 Printer Clearance Dimensions 1. Printer Top View 2.
Printer Specifications The following tables contain specifications for the HP LaserJet 5Si/5Si MX Printers. Physical Dimensions Height 21.3 in (540 mm) Height of optional 2000-Sheet Input Tray 18.9 in (480 mm) Width of the Printer 22.3 in (566 mm) Width of the optional Multi-Bin Mailbox 19.5 in (495 mm) Width of the optional Mailbox with Stapler 19.5 in (495 mm) Depth (body) 20.
Regulatory Statements FCC Regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
VCCI Statement (Japan) The following VCCI statement, similar to the FCC regulations, is required in Japan.
Safety Information Laser Safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. This printer is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
Laser Statement for Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASERAPPARAT HP LaserJet 5Si printer laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Company Manufacturer’s Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares that the product Product Name: HP LaserJet 5Si/5Si MX*/5Si NX Printer* Model Number: C3166A/C3167A*/C3950A* Product Options: All conforms to the following Product Specifications: Safety: EN60950:1992, Amd. 1:93, Amd. 2:93 IEC 950: 1991, Amd. 1:92, Amd. 2:93 EN60825:1991 IEC 825:84, Amd.
B PCL Printer Commands (Escape Sequences) Most software applications do not require you to enter printer commands. See your computer and software documentation to find the method to use for entering printer commands. PCL printer commands tell the printer which tasks to perform or which fonts to use. This appendix is not intended to provide complete information about PCL commands, but only to provide a quick reference for users who are already familiar with PCL command structure.
Figure B-1 shows the elements of a typical printer command (in this instance a command for page orientation). Figure B-1 & O Printer Command Syntax 1. Escape character (begins escape sequence) 2. Command category 3. Value field (contains both alpha and numeric characters) 4. Uppercase letter (terminates escape sequence) Escape Character Printer commands always begin with the escape character (?). Table B-1 shows the escape character for various software applications.
\027&l1O\027(s0p16.67h8.5v0s0b0T PCL Font Selection PCL printer commands for selecting fonts appear in the PCL Typeface List (see Chapter 3, “Printer Software”). An example from this list is shown below. Notice the two variable boxes for symbol set “?(” and point size. If these variables are not filled in, the printer uses defaults. For example, if you want a symbol set that contains line-draw characters, select the 10U (PC-8) or 12U (PC-850) symbol set.
Table B-3 Frequently Used PCL Printer Commands Printer Command Function # Refers To ? Escape character (See Table B-1 or your software manual.
Table B-3 Frequently Used PCL Printer Commands, continued B # Refers To ?&l#C Sets vertical motion index 1/48 in (.
B-6 PCL Printer Commands (Escape Sequences) EN
C Memory and Personality SIMM Installation Your HP LaserJet 5Si/5Si MX/5Si NX has four single inline memory module (SIMM) slots for memory expansion. For the 5Si/5Si NX, all four are available for expansion. For the 5Si MX, one slot is occupied by a 8 MByte memory SIMM and another slot is occupied by a SIMM holding Adobe’s PostScript Level 2 language. Therefore, there are two available slots that you can use to install additional printer memory and printer personalities.
Installing a SIMM Board CAUTION SIMM boards and your printer formatter board can be damaged by small amounts of static electricity. When handling a SIMM or other board, wear an antistatic wrist strap connected to the metal frame of the printer (or to your antistatic system). During installation, to prevent generation of static electricity, avoid moving about the work area.
4 Remove the SIMM board from the 5 Insert the board firmly into the SIMM slot (5) at about a 20-degree angle. Use the closest open slot, starting with 4 as illustrated. 6 Rotate the SIMM toward the back of 45 the printer to about a 45-degree angle until it clicks into the metal locking tabs. If it is properly seated, it will not lift away from the slot. (To remove a SIMM, you must first release the metal locking tabs.
Testing a SIMM Board Use the procedures below to print a self test to verify SIMM board installation. Procedures are given for both memory and PostScript or other personality SIMMs. Verifying a Memory SIMM 1 Plug in the power cord and switch the printer ON. 2 After a few seconds, the On Line indicator should light and READY should appear in the control panel display. If a printer message appears, see the “Optional SIMM Board Troubleshooting” section in Chapter 7, “Maintenance and Troubleshooting.
Verifying a PostScript SIMM 1 Plug in the power cord and turn the printer ON. 2 After a few seconds, the On Line light should go on and READY should appear in the control panel display. If a printer message appears instead, see the “Optional SIMM Board” section in Chapter 7. 3 Press [Menus] until POSTSCRIPT MENU appears. This indicates that your printer recognizes that the PostScript language is installed. If POSTSCRIPT MENU does not appear, check the SIMM installation.
C-6 Memory and Personality SIMM Installation EN
D Warranty and Software License HP Maintenance Agreements HP has several types of maintenance agreements that meet a wide range of support needs. On-Site Service Agreements To provide you with the support level best suited to your system usage and support budget, HP has on-site service agreements with three response times: Priority On-Site Service is designed for production-critical applications, giving you four-hour service response to your site for calls made during normal HP business hours.
Warranty This warranty entitles you to standard warranty services for your printer and is available from HP worldwide. However, there may be local variations in the level of warranty service. You should contact the local HP Service Center to check for the applicable local warranty in your country or province. One-Year On-Site Limited Warranty Hewlett-Packard warrants its computer hardware products against defects in materials and workmanship for a period of one year from purchase by the end user.
Note The use of a non-HP or refilled toner cartridge alone does not affect either your warranty or any maintenance contract you may have purchased. However, if an HP LaserJet printer failure or damage is found to be attributable directly to the use of a non-HP toner cartridge, HP will not repair the printer free-of-charge. In this case, standard time and materials charges will be applied to service your printer for that particular failure or damage.
Repacking Guidelines To repack the print engine: • Remove and retain the toner cartridge. • Remove and retain all of the following optional accessories (if installed): Envelope feeder, 2000 sheet input tray, Mailbox with Stapler, or Multi-Bin Mailbox. • Use the original shipping container and packing materials, if possible. • Include print samples and 50-100 sheets of the paper or forms you are having trouble printing, if possible.
HP Software Product License IMPORTANT: Please read this License carefully before using this Software. The right to use this Software is granted only if the Customer agrees to the terms of this License. If you do not agree to the terms of this License, you may return the unused software for a refund. HOWEVER, USE OF THIS SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS.
D-6 Warranty and Software License EN
E HP Customer Services and Sales HP Support, Sales, and Service Information Hewlett-Packard products are sold and supported worldwide through Hewlett-Packard Sales and Service Offices and through dealers. There are more than 240 Hewlett-Packard Sales and Services Offices worldwide. To locate the nearest one, use your phone directory or call one of the Hewlett-Packard regional offices listed in this appendix.
Customer Support Options – US and Canada To Locate HP Authorized Dealers (800) 243-9816 (US) (800) 387-3867 (Canada) HP Authorized Dealer Support (800) 544-9976 (dealers only) Parts and Manuals (800) 227-8164 (US) (800) 387-3154 (Canada) HP Repair Contracts (800) 743-8308 (US) (800) 267-1221 (Canada) HP FIRST* (800) 333-1917 or (208) 344-4809 * The time listed for the US Customer Support Center varies by printer line; the center is currently open for the personal printer and scanner customers until
Customer Support Options – Worldwide HP First United Kingdom 0-800-96-02-71 Netherlands 06-02-22-420 Belgium (Dutch) 0800-1-1906 Belgium (French) 0800-1-7043 Germany 0130-8100-61 France 05-90-5900 Spain 900-993123 Italy 1678-59020 Switzerland (German) 155-1527 Switzerland (French) 155-1526 Austria 0660-8128 Finland 9800-13134 Norway 800-11319 Denmark 800-10453 Sweden 020-795743 Taiwan 02-791-5589 China 86 10 505 5280 Japan 81 3 3335-8622 English outside of U.K.
Sales and Services Worldwide Hewlett-Packard Sales and Service Offices Before calling an HP Sales and Service office, be sure to contact the appropriate Customer Support Center number listed in the previous table. Argentina: Australia/New Zealand: Austria: Hewlett-Packard Australia Ltd. 31-41 Joseph Street Blackburn, Victoria 3130 Australia Telephone: Australia 61 3 272-2895 New Zealand 09 356 6640 Customer Support Center: 03 9272 8000 HP First Fax: 61 3 272 2627 Hewlett-Packard Ges.m.b.H.
Worldwide Hewlett-Packard Sales and Service Offices, continued Hewlett-Packard Company 5-6/F, West Wing Office China World Trade Center No. 1, Jian Guo Men Wai Avenue Beijing, 100004, China Telephone: 86 1 505 3888 Customer Support Center: 86 10 262 5666 HP First Fax: 86 10 505 5280 Hewlett-Packard S. R. O.
Worldwide Hewlett-Packard Sales and Service Offices, continued Italy: Japan: Hewlett-Packard Italiana S.p.A. Via Giuseppe di Vittorio, 9 I-20063 Cernusco sul Naviglio Milano Italy Telephone: 39 2/92 121 Customer Support Center: +31 20 581 3318 HP First Fax: 1678-59020 Hewlett-Packard Japan, Ltd.
Worldwide Hewlett-Packard Sales and Service Offices, continued Hewlett-Packard Nederland B.V. Startbaan 16 NL-1187 XR Amstelveen P.O. Box 667 The Netherlands Telephone: +31 20/547 69 11 Customer Support Center: +31 20 681 6473 HP First Fax: 06 0222420 Hewlett-Packard Norge A/S Drammensveien 169 Box 60 Skyen N-0212 Olso Norway Telephone: 47 735600 Customer Support Center: +31 20 682 0094 HP First Fax: 800 11319 Poland: Portugal: Hewlett-Packard Polska Sp. z o.o. Ul.Newelska Nr.
Worldwide Hewlett-Packard Sales and Service Offices, continued Switzerland: Taiwan: Hewlett-Packard (Schweiz) AG In der Luberzen 29 CH-8902 Urdorf Switzerland Telephone: 41 1 735 7111 Customer Support Center: German: +31 20 681 7174 French +31 20 681 8260 HP First Fax: French 155-1526 German 155-1527 Hewlett-Packard Taiwan Ltd.
Worldwide Hewlett-Packard Sales and Service Offices, continued Venezuela: Hewlett-Packard de Venezuela Tercera Transuersal Los Ruices Norte Edificio Segre Zdo y 3er piso Caracas 1071 Telephone: 58 2 239 5664 E HP Sales and Customer Service EN HP Customer Services and Sales E-9
E-10 HP Customer Services and Sales EN
INDEX ! 2000-Sheet Input Tray clearing jams 7-33 loading paper 5-14 troubleshooting 7-17 32-MByte SIMM 2-1 A accessories part numbers 1-15 acoustic emissions A-3 B Bi-Tronics parallel port, location 1-12 bidirectional communication defined 3-3 binding options 5-34 C cables part numbers 1-15 recommended 1-15 calling for help 7-48 Canadian DOC regulations A-4 canceling print jobs 5-35 character set printer commands B-3 selection B-3 cleaning generally 7-1 printer 7-2 collation feature disabling in application
HP FIRST 7-48 Canada 7-48 European countries 7-49 United States 7-48 HP service support D-1 humidity A-3 I I/O buffering, improving performance 2-4 paper stop, adjusting 5-26 input/output 1-6 Input/Output (IO Menu 4-28 italics i-iii J jam recovery, PostScript 4-27 jams, paper 7-23 Japan VCCI statement A-5 JetDirect interfaces part numbers 1-15 JetPrint network utility 3-6 Job Cancel 5-35 Job Control menu 4-9 K key face i-iii keys, control panel 4-3 L labels media use guidelines 5-6 specifications 5-3 landsc
point size B-3 portrait orientation 4-8 PostScript configuration page 4-16 font list 4-20 menu 4-27 option 2-2 SIMM installation C-1 testing SIMM board C-5 troubleshooting 7-22 Power Save feature 1-6, 4-24, 7-36 print density adjusting 6-3 toner life 6-3 print overrun message 7-40 print quality adjusting 6-4 SEE quality Print Quality Menu 4-26 Printer about 1-1 - 1-16 accessories and options 1-13 acoustic emissions A-3 cleaning 7-1 - 7-2 drivers 2-3, 3-3 duty cycle D-3 electrical specifications A-3 environm
toner cartridge life 7-3 cleaning TONER LOW message 7-5 extending toner life 6-3 redistributing in cartridge 7-4 reducing using EconoMode 6-9 saving 1-6 toner cartridge 7-3 installation 7-3 maintenance 7-3 non-HP, use 7-3 temperature 6-5 TONER LOW message 7-4 - 7-5 top cover, location 1-11 transparencies media use guidelines 5-6 specifications 5-3 tray locking 4-9, 5-21 Tray Menu 4-8 4-INDEX troubleshooting 7-1 2000-Sheet Input Tray 7-17 cancel a job 5-35 check list 7-8, 7-10 - 7-12, 7-14, 7-16 cleaning t
