User Guide
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About This Guide This guide provides information on monitor features, setting up the monitor, and technical specifications. WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death. CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury. IMPORTANT: Indicates information considered important but not hazard-related (for example, messages related to property damage).
iv About This Guide
Table of contents 1 Getting started ............................................................................................................................................. 1 Important safety information ............................................................................................................................... 1 Product features and components ........................................................................................................................ 2 Features .........
Locating the serial number and product number ............................................................................................... 23 4 Maintaining the monitor .............................................................................................................................. 24 Maintenance guidelines ....................................................................................................................................... 24 Cleaning the monitor ............................
1 Getting started Important safety information An AC power adapter and power cord is included with the monitor. If another cord is used, use only a power source and connection appropriate for this monitor. For information about the correct power cord set to use with the monitor, see the Product Notices provided in your documentation kit. WARNING! To reduce the risk of electric shock or damage to the equipment: • Plug the power cord into an AC outlet that is easily accessible at all times.
Product features and components Features The monitor features include the following: ● 55-cm (21.
Rear and side components Table 1-1 Rear and side components and their descriptions Component Function (1) DC Power IN connector Connects an AC adapter. (2) Security cable slot Connects an optional security cable. (3) HDMI port Connects an HDMI cable to a source device. (4) DisplayPort OUT port Connects a DisplayPort cable to a secondary monitor for daisychaining. (5) USB Type-C upstream port Connects a USB Type-C cable to an HP notebook or desktop computer.
Front controls Table 1-2 Front controls and their descriptions Control Function (1) Menu button Press to open the OSD menu, select a menu item from the OSD, or close the OSD menu. An indicator is activated above above the Menu button when the OSD menu is open. (2) Function buttons When the OSD menu is open, press the buttons to navigate through the menu. Lighted icons above the buttons indicate their functions. For a description of these functions, see Using the function buttons on page 18.
Setting up the monitor Installing the monitor stand IMPORTANT: To prevent damage to the monitor, do not touch the surface of the LCD panel. Pressure on the panel may cause nonuniformity of color or disorientation of the liquid crystals. If this occurs, the screen will not recover to its normal condition. 1. Position the monitor facedown on a flat surface covered by a soft clean cloth. 2. Slide the top of the mounting plate on the stand under the upper lip of the recess in the back of the panel (1). 3.
Connecting the cables NOTE: The monitor ships with select cables. Not all cables shown in this section are included with the monitor. 1. Place the monitor in a convenient, well-ventilated location near the computer. 2. Before connecting the cables, route the cables through the cable routing hole in the center of the stand. 3. Connect a cable or cables to enable video. NOTE: The monitor automatically determines which inputs have valid video signals.
● Connect one end of an HDMI cable to the HDMI port on the rear of the monitor and the other end to the HDMI port on the source device. ● Connect one end of a USB Type-C cable to the USB Type-C port on the rear of the monitor and the other end to the USB Type-C port on the source device. (Use only the HP-approved USB Type-C cable provided with the monitor.) NOTE: The monitor’s USB Type-C port provides network, data, video, and power delivery (up to 65 W).
4. Connect one end of a network cable to the network jack on the monitor and the other end to a network wall jack or router. 5. Connect one end of the power cord to the AC adapter (1) and the other end to a grounded AC outlet (2), and then connect the AC adapter to the power IN connector on the monitor (3). WARNING! To reduce the risk of electric shock or damage to the equipment: Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
Connecting USB devices The rear of the monitor provides one USB Type-B and one USB Type-C port that function as an upstream hub for the monitor’s USB Type-A downstream ports. There are two USB Type-A downstream ports on the rear of the monitor and two USB Type-A downstream ports on the side of the monitor. NOTE: You must connect the USB Type-C upstream cable or USB Type-B upstream cable from the source device to the rear of the monitor to enable the USB Type-A downstream ports on the monitor.
Adjusting the monitor 10 1. Tilt the monitor head forward or backward to set it to a comfortable eye level. 2. Swivel the monitor head to the left or right for the best viewing angle.
3. Adjust the monitor’s height to a comfortable position for your individual workstation. The monitor’s top bezel edge should be no higher than eye level. A monitor that is positioned low and reclined may be more comfortable for users with corrective lenses. The monitor should be repositioned as you adjust your working posture throughout the work day. 4. You can pivot the monitor head from landscape to portrait orientation viewing to adapt to your application. a.
Turning on the monitor 1. Press the power button on the computer to turn it on. 2. Press the power button on the bottom of the monitor to turn it on. IMPORTANT: Burn-in image damage may occur on monitors that display the same static image on the screen for 12 or more consecutive hours of nonuse. To avoid burn-in image damage on the monitor screen, you should always activate a screen saver application or turn off the monitor when it is not in use for a prolonged period of time.
Installing a security cable You can secure the monitor to a fixed object with an optional security cable available from HP. Mounting the monitor The monitor head can be attached to a wall, swing arm, or other mounting fixture. NOTE: This apparatus is intended to be supported by a UL- or CSA-Listed wall-mount bracket. IMPORTANT: This monitor supports the VESA industry-standard 100 mm mounting holes. To attach a thirdparty mounting solution to the monitor head, use four 4 mm, 0.7 pitch, 10 mm-long screws.
5. Slide the stand out of the recess. Attaching the VESA mounting bracket 14 1. Remove the four screws from the VESA holes located on the rear of the monitor head. 2. To attach the monitor head to a swing arm or other mounting device, insert four mounting screws through the holes on the mounting device and into the VESA screw holes on the monitor head.
Docking an HP notebook or desktop computer You can dock an HP notebook or desktop computer to the monitor with a single USB Type-C connection. The USB Type-C port provides network, data, video, and power delivery when docking an HP notebook. Make sure the network cable is connected from the network source jack to the monitor’s network jack for a network connection through USB Type-C. NOTE: The host PC must be able to support DisplayPort Alt Mode (video, charging, and USB 3.
2 Using the monitor Software and utilities You can download and install the following files from http://www.hp.com/support. ● INF (Information) file ● ICM (Image Color Matching) files ● HP Display Assistant — adjusts the monitor settings and enables theft deterrence features To download the files: 1. Go to http://www.hp.com/support. 2. Select Software and Drivers. 3. Select your product type. 4. Enter your HP monitor model in the search field.
Using the on-screen display (OSD) menu Use the on-screen display (OSD) menu to adjust the screen image based on your viewing preferences. You can access and make adjustments in the OSD using the buttons at the bottom of the monitor's front bezel. To access the OSD menu and make adjustments, do the following: 1. If the monitor is not already on, press the power button to turn on the monitor. 2. To access the OSD menu, press the Menu button to open the OSD. 3.
Using the function buttons Pressing one of the function buttons activates the buttons and displays icons above the buttons. NOTE: The actions of the function buttons varies among monitor models. The default button icons and functions are shown below. For information about changing the function of the buttons, see Reassigning the function buttons on page 18.
Adjusting Low Blue Light Mode Decreasing the blue light emitted by the monitor reduces the blue light exposure to your eyes. This monitor allows you to select a setting to reduce blue light output and create a more relaxing and less stimulating image while you read content on the screen. To adjust the blue light output from the monitor: 1. Press one of the four OSD bezel buttons on the bottom of the monitor to display the OSD icons on the screen. 2.
DisplayPort multistreaming over USB Type-C If you are using USB Type-C as the primary video input source, you can multistream to other DisplayPort monitors connected in a daisy chain configuration. You can connect up to four monitors in this configuration if the graphics card in your computer supports this configuration.
Using Auto-Sleep Mode The monitor supports an on-screen display (OSD) menu option called Auto-Sleep Mode that allows you to enable or disable a reduced power state for the monitor. When Auto-Sleep Mode is enabled, the monitor enters a reduced power state when the host computer signals low power mode, absence of either horizontal or vertical sync signal. Auto-Sleep Mode is enabled by default.
3 Support and troubleshooting Solving common problems The following table lists possible problems, the possible cause of each problem, and the recommended solutions. Table 3-1 Common problems and solutions Problem Possible cause Solution Screen is blank or video is flashing. Power cord is disconnected. Connect the monitor power cord. Monitor is turned off. Press the monitor power button.
Contacting support To resolve a hardware or software problem, go to http://www.hp.com/support. Use this site to get more information about your product, including links to discussion forums and instructions about troubleshooting. You can also find information on how to contact HP and open a support case. Preparing to call technical support If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support.
4 Maintaining the monitor Maintenance guidelines To enhance the performance and extend the life of the monitor: ● Do not open the monitor cabinet or attempt to service this product yourself. Adjust only those controls that are covered in the operating instructions. If the monitor is not operating properly or has been dropped or damaged, contact an authorized HP dealer, reseller, or service provider.
A Technical specifications NOTE: All specifications represent the typical specifications provided by HP’s component manufacturers; actual performance may vary either higher or lower. For the latest specifications or additional specifications on this product, go to http://www.hp.com/go/ quickspecs/ and search for your specific monitor model to find the model-specific QuickSpecs.
Table A-1 Specifications (continued) Specification Measurement Full power 140 W (without DC power out, with power delivery) Typical settings 38 W Sleep 0.5 W Off 0.5 W USB Type-C power supply output 5 V DC, 3.0 A 9 V DC, 3.0 A 10 V DC, 5.0 A 12 V DC, 5.0 A 15 V DC, 4.3 A 20 V DC, 3.25 A Input terminal One USB Type-C port, one HDMI port Preset display resolutions The display resolutions listed below are the most commonly used modes and are set as factory defaults.
Table A-3 Preset timing resolutions (continued) Preset Timing name Pixel format Horz freq (kHz) Vert freq (Hz) (2) 480p 720 × 480 31.469 59.940 (3) 480i 720 × 480 15.734 59.940 (4) 576p 720 × 576 31.250 50.000 (5) 576i 720 × 576 15.625 50.000 (6) 720p50 1280 × 720 37.500 50.000 (7) 720p60 1280 × 720 45.000 60.000 (8) 1080p60 1920 × 1080 67.500 60.000 (9) 1080p50 1920 × 1080 56.250 50.000 (10) 1080i50 1920 × 1080 28.125 50.000 (11) 1080i60 1920 × 1080 33.
B Accessibility Accessibility HP is working to weave diversity, inclusion and work/life into the fabric of our company, so it is reflected in everything we do. Here are some examples of how we are putting differences to work to create an inclusive environment focused on connecting people to the power of technology throughout the world. Finding the technology tools you need Technology can unleash your human potential.
HP is a founding member, and we joined to participate with other organizations to advance the field of accessibility. This commitment supports our company’s accessibility goal of designing, producing, and marketing products and services that can be effectively used by people with disabilities. IAAP will make our profession strong by globally connecting individuals, students, and organizations to learn from one another. If you are interested in learning more, go to http://www.accessibilityassociation.
● Assistive Technologies sorted by impairment type ● Assistive Technologies sorted by product type ● Assistive Technology vendors with product descriptions ● Assistive Technology Industry Association (ATIA) Standards and legislation Standards Section 508 of the Federal Acquisition Regulation (FAR) standards was created by the US Access Board to address access to information and communication technology (ICT) for people with physical, sensory, or cognitive disabilities.
● United Kingdom ● Australia ● Worldwide United States Section 508 of the Rehabilitation Act specifies that agencies must identify which standards apply to the procurement of ICT, perform market research to determine the availability of accessible products and services, and document the results of their market research. The following resources provide assistance in meeting Section 508 requirements: ● www.section508.gov ● Buy Accessible The U.S.
Europe EU Mandate 376 ETSI Technical Report ETSI DTR 102 612: "Human Factors (HF); European accessibility requirements for public procurement of products and services in the ICT domain (European Commission Mandate M 376, Phase 1)" has been released.
Useful accessibility resources and links The following organizations may be good resources for information about disabilities and age-related limitations. NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP assumes no responsibility for information or contacts you may encounter on the Internet. Listing on this page does not imply endorsement by HP.
Contacting support NOTE: ● Customers who are deaf or hard of hearing that have questions about technical support or accessibility of HP products: – ● 34 Support is in English only. Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time. Customers with other disabilities or age-related limitations who have questions about technical support or accessibility of HP products, choose one of the following options: – Call (888) 259-5707 Monday through Friday, 6 a.
