HP DesignJet T100 and T500 Printer Series - Limited Warranty

5. HP’s limited warranty is void in the event the printer is attached to an aftermarket apparatus or system that
modies the printer’s functionality such as a continuous ink system.
6. For HP printer products, the use of a relled or non-original HP consumable product (ink, printhead or ink
cartridge) does not aect either HP’s Limited Warranty to you or any HP support contract with you.
However, if printer failure or damage is attributable to the use of a non-HP consumable product, HP will
charge its standard time and materials charges to service the printer for the particular failure or damage.
7. If HP or an HP authorized service provider receives, during the applicable warranty period, notice of a
defect in any product covered by this HP Limited Warranty, HP shall, at its option, either repair or replace
the product which proves to be defective.
8. Customer self-repair warranty service. HP products are designed with many Customer Self-Repair (CSR)
parts to minimize repair time and allow for greater exibility in performing defective parts replacement. If,
during the diagnosis period, HP identies that the repair can be accomplished by the use of a CSR part, HP
will ship that part directly to you for replacement. There are two categories of CSR parts:
a. Parts for which customer self-repair is mandatory. If you request HP to replace these parts, you will
be charged for the travel and labor costs of this service.
b. Parts for which customer self-repair is optional.
These parts are also designed for Customer Self-Repair. If, however, you require that HP replace them for
you, this may be done at no additional charge under the type of warranty service designated for your
product.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same-day or four-hour delivery may be oered at an additional charge where geography permits.
If assistance is required, you can call the HP Technical Support Center and a technician will help you over
the phone. HP species in the materials shipped with a replacement CSR part whether a defective part
must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the
defective part back to HP within a dened period of time, normally ve (5) business days. The defective
part must be returned with the associated documentation in the provided shipping material. Failure to
return the defective part may result in HP billing you for the replacement. With a customer self-repair, HP
will pay all shipping and part return costs and determine the courier/carrier to be used.
9. Should HP elect to replace or repair the defective product or part onsite, such products will be serviced at
the end-user customer's facility at no charge only within designated local service travel areas. Outside
designated local service travel areas, warranty services will be performed at the end-user customer's
facility only upon prior agreement; you may be required to pay travel expenses and other applicable
expenses for such services. Contact your local HP authorized service provider for details on local travel
areas.
10. You will make all reasonable eorts to support and cooperate with HP or an HP authorized service provider
in resolving the problem remotely, for example, starting and executing self-tests or diagnostic programs,
providing all necessary information, or performing basic remedial activities upon the request of HP or an
HP authorized service provider.
11. If HP is unable to repair or replace, as applicable, a defective product which is covered by this Limited
Warranty, HP shall, within a reasonable time after being notied of the defect, refund the residual value of
the product. The residual value will be the purchase price paid to HP or an HP Authorized Reseller minus
depreciation and amortization.
12. HP shall have no obligation to replace or refund until you return the defective components, parts, supplies,
or hardware product to HP, including its associated documentation. All components, parts, supplies, or
hardware products removed under this Limited Warranty become the property of HP. Notwithstanding the
above mentioned, HP may waive the requirement for you to return the defective product.
13. Unless otherwise stated, and to the extent permitted by local law, HP products may be manufactured using
new materials or new and used materials equivalent to new in performance and reliability. HP may repair
or replace products (i) with equivalent products to the products being repaired or replaced but which may
2 HP Limited Warranty statement ENWW