HP DesignJet T100 and T500 Printer Series - User Guide
They include remote support. On-site service is also provided if necessary, with two alternative response-time
options:
● Next business day
● Same business day, within four hours (may not be available in all countries)
For more information on HP Care Packs, visit http://www.hp.com/go/printservices.
HP Installation
The HP Installation service unpacks, sets up and connects the printer for you.
This is one of the HP Care Pack services; for more information, visit http://www.hp.com/go/printservices.
Customer Self Repair
HP's Customer Self Repair program oers our customers the fastest service under either warranty or contract. It
enables HP to ship replacement parts directly to you (the end user) so that you can replace them. Using this
program, you can replace parts at your own convenience.
Convenient, easy to use
● An HP Support Specialist will diagnose and assess whether a replacement part is required to address a
defective hardware component.
● Replacement parts are express-shipped; most in-stock parts are shipped the very same day you contact
HP.
● Available for most HP products currently under warranty or contract.
● Available in most countries.
For more information about Customer Self Repair, see http://www.hp.com/go/selfrepair.
Contact HP Support
HP Support is available to you by telephone. What to do before you call:
● Review the troubleshooting suggestions in this guide.
● Review the relevant driver documentation.
● If you have installed third-party software drivers and RIPs, see their documentation.
● If you call one of the HP oces, please have the following information available to help us answer your
questions more quickly:
● The product you are using (the product number and the serial number, found on the label at the back
of the product)
● If there is an error code on the front panel, note it down; see Front-panel error messages on page 114
● The computer you are using
● Any special equipment or software you are using (for example, spoolers, networks, switch-boxes,
modems or special software drivers)
● The cable you are using (by part number) and where you purchased it
● The type of interface used on your product (USB, network, or Wi-Fi)
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