HP DesignJet T100 and T500 Printer Series User Guide
© Copyright 2019 HP Development Company, L.P. Edition 1 Legal notices Trademarks The information contained herein is subject to change without notice. Adobe®, Acrobat®, and Adobe Photoshop® are trademarks of Adobe Systems Incorporated. The only warranties for HP products and services are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Table of contents 1 Introduction ............................................................................................................................................................................................... 1 Safety precautions ................................................................................................................................................................... 2 Using this guide ..................................................................................
Change the sleep mode setting ........................................................................................................................................... 21 Change the auto-off setting ................................................................................................................................................. 21 Change the front-panel display brightness .......................................................................................................................
Clean the exterior of the printer .......................................................................................................................................... 66 Print Quality Diagnostic Report ............................................................................................................................................ 66 Clean the printhead ............................................................................................................................................
Ink marks on the paper ......................................................................................................................................................... 97 Black ink comes off when you touch the print .................................................................................................................. 98 Edges of objects are stepped or not sharp ........................................................................................................................
Mobile Printing specifications ............................................................................................................................................ 122 Physical specifications ........................................................................................................................................................ 123 Memory specifications .....................................................................................................................................
viii ENWW
1 ENWW Introduction ● Safety precautions ● Using this guide ● Printer models ● Main features ● Main components ● Front panel ● Printer software ● Mobile Printing ● Turn the printer on and off ● The printer’s internal prints 1
Safety precautions The following precautions ensure the proper use of the printer and prevent the printer from being damaged. Follow these precautions at all times: ● Use the power supply voltage specified on the label. Avoid overloading the printer's electrical outlet with multiple devices. ● Do not disassemble or repair the printer yourself. Contact your local HP Service Representative for service, see Contact HP Support on page 118. ● Use only the electrical cord supplied by HP with the printer.
Troubleshooting These chapters help you solve problems that may occur while printing; they include the following topics: ● Troubleshooting paper issues on page 81 ● Troubleshooting print-quality issues on page 91 ● Troubleshooting ink cartridge and printhead issues on page 102 ● Troubleshooting data communication issues on page 104 ● Troubleshooting general printer issues on page 111 ● Front-panel error messages on page 114 Accessories, support and specifications These chapters, Accessories on p
NOTE: The images appearing in this User Guide may not look the same as the printer you have. Main features Your printer is a color inkjet printer designed for printing high-quality images on paper up to 610 mm (24 in) or 914 mm (36 in) wide.
Main components Front view (T500 Printer Series) 1. Multi-sheet tray extenders 2. Top cover 3. Output tray extenders 4. Bin 5. Output platen 6. Ink cartridges 7. Ink cartridge cover 8. Front panel 9. Printhead carriage 10.
Rear view (T500 Printer Series) 1. Paper roll 2. Communication ports 3. Power socket 4. Multi-sheet tray Rear view (T100 Printer Series) 6 1. Blue stop 2. Spindle 3.
Communication ports 1. Hi-Speed USB device port, to connect a computer 2. Fast Ethernet port, to connect to a network Front panel The front panel is a touch-sensitive screen with a graphical user interface; it is located on the front left of the printer. It gives you complete control of your printer: from the front panel, you can print, view information about the printer, change printer settings, perform calibrations and tests, and so on.
● Tap to go to the previous item. ● Tap to go to the next item. ● Tap to go back to the previous screen. ● Tap to cancel the current process. Home screen dynamic icons The following items are displayed only on the home screen: ● At the top left of the home screen is a message telling you which paper source is active. ● Tap to view connectivity status information and to perform network configuration. If a network cable is connected, NOTE: is displayed instead.
● Access the HP Support Center, see HP Support Center on page 117 ● Update the printer's firmware, see Firmware update on page 74 ● Perform alignments and troubleshooting ● Change various printer settings ● Manage e-mail notifications See Access the Embedded Web Server on page 20.
However, if you plan to store the printer for a long period or the power key does not seem to work, you are recommended to unplug the power cord. To turn it back on, plug in the power cord. When the printer is powered back on, it takes about three minutes to initialize and check and prepare the printhead. Preparing the printhead takes about 75 seconds.
To print any internal print, tap , then scroll down to Internal prints and tap it, then select the internal print you want.
2 12 Connecting the printer ● Choose which connection method to use ● Connect the printer to your network ● Connect a computer to the printer by network (Windows) ● Connect a computer to the printer by USB cable (Windows) ● Connect a computer to the printer by network (Mac OS X) Chapter 2 Connecting the printer ENWW
Choose which connection method to use The following methods can be used to connect your printer. Connection type Speed Cable length Other factors Wireless Moderate; varies according to conditions (distance to router, interference, number of wireless clients, network topology, etc.
Before you begin, check your equipment: ● The printer should be set up and on. ● The Ethernet switch or router should be on and functioning correctly. ● The printer and the computer should be connected to the network (see Connect the printer to your network on page 13). The printer can be connected by Ethernet or Wi-Fi. Now you can proceed to install the printer software and connect to your printer. Printer software installation 1.
5. Click USB Cable. NOTE: You can connect your printer and complete the installation later if you prefer. To do so, check the box marked I want to connect my printer after completing the setup wizard. 6. When prompted to do so, connect your computer to the printer with a certified USB cable. Ensure that the printer is turned on. 7. Follow the instructions on your screen to install the printer drivers and other HP software. 8.
3 16 Setting up the printer ● Introduction ● Automatic firmware update ● Turn email notifications on and off ● Turn alerts on and off ● Control access to the Embedded Web Server ● Set Windows driver preferences ● Mobile Printing Chapter 3 Setting up the printer ENWW
Introduction This chapter describes various printer settings that the printer administrator may wish to control as soon as a new printer is assembled and ready for use. Automatic firmware update The printer can automatically check for a firmware update periodically (see Firmware update on page 74). Turn email notifications on and off In order to receive email notifications from the printer, you must have configured the email server.
Control access to the Embedded Web Server To prevent users from modifying important device settings, you can set a password in the Embedded Web Server, so that users without the password can see only the Information tabs. Once set, the password is required to view or change any parameters in the other tabs. Set Windows driver preferences You can change some default settings in your printer driver according to your own preferences, for instance to set color or paper-saving options.
4 ENWW Personalizing the printer ● Change the language of the front-panel display ● Access the Embedded Web Server ● Change the language of the Embedded Web Server ● Access the HP Utility (Windows only) ● Change the language of the HP Utility ● Change the sleep mode setting ● Change the auto-off setting ● Change the front-panel display brightness ● Configure network settings ● Embedded Web Server security settings 19
Change the language of the front-panel display There are two possible ways to change the language of the front-panel menus and messages: ● If you can understand the current front-panel display language, tap , then Printer preferences > Select language. ● If you cannot understand the current front-panel display language, start with the printer powered off. Press the power key to turn it on. When you see icons appear on the front panel, tap , then , then , then .
● Under Windows, start the HP Utility from your desktop shortcut or from Start > All Programs > HP > HP DesignJet Utility > HP DesignJet Utility. This launches the HP DesignJet Utility, showing the HP DesignJet printers installed on your computer. ● When you select your printer in the left pane, everything that appears in the right pane is specific to that printer.
The following options are available: ● Enable/Disable wireless turns the wireless connection on or off. ● Wireless setup wizard provides an easy way to connect to a wireless network. ● Wi-Fi protected setup allows you to set up a connection with a wireless network using WPS (pushbutton or pin) encryption.
Change the priority of firewall rules 1. Open the Embedded Web Server. 2. Click the Settings tab, then Firewall Rules Priority. 3. Select the priority from the Rule Precedence list, with 10 having the highest priority and 1 having the lowest priority. 4. Click Apply. Change firewall options 1. Open the Embedded Web Server. 2. Click the Settings tab, then Firewall Options. 3. Change whatever options you wish, then click Apply.
Embedded Web Server security settings From the Embedded Web Server menu, you can click Settings > Security > Administrator password to control access to the printer by specifying an administrator account to control access to the Embedded Web Server.
5 ENWW Paper handling ● General paper-loading advice ● Load a roll onto the spindle ● Load a roll into the printer ● Unload a roll ● Load a single sheet ● Unload a single sheet ● Use the multi-sheet tray ● View information about the paper ● Maintain paper ● Change the drying time ● Turn the automatic cutter on and off ● Form feed with or without cutting 25
General paper-loading advice You can load paper into the printer in three different ways: from a roll, as a single sheet, or as a stack of single sheets from the multi-sheet tray. Only one of these methods can be used at a time, and switching from one to another is manual: it is not done automatically. CAUTION: Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. CAUTION: All paper must be 280 mm (11 in) or wider.
2. The spindle has a stop at each end to keep the roll in position. The blue stop can be removed to mount a new roll; it slides along the spindle to hold rolls of different widths. Remove the blue paper stop from the end of the spindle. 3. If the roll is long, rest the spindle horizontally on a table and load the roll on the table. 4. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown.
5. Put the blue paper stop on to the open end of the spindle, and push it towards the end of the roll. 6. Ensure the blue paper stop is pushed in as far as it goes. Check that there is no space between the roll and the stops at both ends. If you are a regular user of different paper types, you can change rolls more quickly if you preload rolls of different paper types on different spindles. Extra spindles are available for purchase, see Accessories on page 76.
4. Insert the edge of the paper into the printer. WARNING! Do not push your fingers inside the printer's paper path. 5. Roll the paper into the printer until you feel resistance and the paper flexes slightly. When the printer detects the paper, it beeps, and feeds in the paper automatically. 6. The front panel prompts you to select the paper category and type. If you do not see your paper type in the front panel, tap More paper types.
After unloading, the multi-sheet tray is the default active paper source. Load a single sheet NOTE: Roll paper and single sheets use the same input slot in the printer. NOTE: Sheets of width 329 mm (12.95 in) or less should be loaded from the multi-sheet tray. 1. At the front panel, tap 2. If a roll is already loaded, you have to wait while it is automatically unloaded. 3. Select your paper category and type. If you do not see your paper type in the front panel, tap More paper types.
Unload a single sheet To unload a sheet, go to the front panel and tap , then Unload single sheet. The sheet unloads out of the front of the printer; either catch it manually or allow it to fall into the bin. After unloading, the multi-sheet tray is the default active paper source. Use the multi-sheet tray 1. If no roll is loaded or the roll has run out of paper, the multi-sheet tray is active by default. Alternatively, at the front panel, tap , then Use multi-sheet tray.
4. Load sheets of paper into the tray with the printed side facing outwards. Ensure that the sheets are all of the same size. 5. Adjust the tray to fit the width of the paper. View information about the paper To view the loaded paper information, tap the icon of the active paper source.
Change the drying time You may wish to change the drying time setting to suit special printing conditions such as multiple prints where time is of higher importance or when you need to be sure ink is dry before handling. Tap , then Printer preferences > Print retrieval > Select drying time.
NOTE: Photo and coated paper requires careful handling, see Print is scuffed or scratched on page 97. To advance the paper without cutting it, go to the front panel and tap 34 Chapter 5 Paper handling , then Form feed.
6 Printing ● Mobile Printing – ENWW Print from mobile devices ● Print with HP Click ● Printing from a computer using a printer driver (Windows only) – Advanced print settings – Color management 35
Mobile Printing You can print to your printer from many mobile devices using direct printing by connection to the same network. Print from mobile devices For information, see http://www.hp.com/go/designjetmobility. Print from Android For Android printing, install and enable the HP Print Service App from Google Play (https://play.google.com/ store/apps/details?id=com.hp.android.printservice&hl=en), if it is not already installed in your device. You must have Android KitKat 4.4 or later. 1.
Advanced print settings The rest of this chapter explains the various print settings that you can use. These methods offer a relatively large number of settings in order to satisfy all requirements. TIP: In general you are recommended to use the default settings unless you know that they do not meet your requirements. TIP: If you intend to reuse a particular group of settings repeatedly, you can save those settings under a name of your own choice and recall them later.
NOTE: If the print quality is set from your computer, it overrides the print-quality setting in the front panel. NOTE: You cannot change the print quality of pages that the printer is already receiving or has already received (even if they have not started to print yet). Select paper size The paper size can be specified in the following ways. NOTE: The paper size specified here should be the paper size in which the document was created.
Use Windows forms 1. From the Start menu, or from the Control Panel, click Printers then from the File menu, select Server Properties. Windows 7: From the Start menu, or from the Control Panel, click Devices and Printers, then Select Printer. 2. In the Forms tab, check the Create a new form box. 3. Enter the name and dimensions of your new paper size. Leave the margins as 0.00. 4. Click the Save Form button. 5.
unimportant, and do not need to be printed. This may be useful when your image already contains a border. Print on loaded paper To print a job on whichever paper is loaded in the printer, select Use printer settings in the Paper Type option of your printer driver. ● In the Windows driver dialog: Select the Paper/Quality or Paper tab (depending on the driver version), then select Use Printer Settings in the Paper Type drop-down list. NOTE: Use printer settings is the default Paper Type selection.
NOTE: The Show preview before printing box appears in the driver dialog only if HP Print Preview is installed in your computer. – ● Use your application's print preview option. To preview a print under macOS, you have the following options: – Use your application's print preview option. – There is no Preview button at the bottom of the Print dialog box in the latest versions of macOS. A print preview is always shown at the upper left of the Print dialog box for most applications.
Use ink economically Here are some recommendations for making economical use of ink: ● If you check the print preview on your computer before printing, you can sometimes avoid wasting paper on prints containing obvious mistakes. See Preview a print on page 40. ● For draft prints, use plain paper and move the print-quality slider to the left end of the scale ('Speed'). For further economy, select custom print quality options, then select Fast and Economode. ● Clean the printhead only when needed.
want only black and white output with no gray shades. In this case, only black ink will be used for printing. The Print in pure black and white option is not supported when printing on glossy paper.
7 44 Practical printing examples ● Print a draft for revision with the correct scale ● Print a PDF multipage job from Adobe Acrobat Reader or Adobe Acrobat Pro ● Print a document with the correct colors ● Print a project ● Print a presentation ● Print and scale from Microsoft Office Chapter 7 Practical printing examples ENWW
Print a draft for revision with the correct scale This section demonstrates how to print a draft for revision with the correct scale from Adobe Acrobat. Using Adobe Acrobat 1. In the Acrobat window, bring the mouse cursor to the bottom left corner of the document pane to check the page size. 2. Select File > Print and ensure that Page Sizing & Handling is set to Actual size. NOTE: ENWW The page size will not be automatically selected according to the drawing size. 3.
Print a PDF multipage job from Adobe Acrobat Reader or Adobe Acrobat Pro Using a raster driver 1. Open a multipage job in Adobe Acrobat Reader or Adobe Acrobat Pro (HP recommends always using the latest version). 2. Click File > Print. 3. Select the printer and driver. 4. Check the Choose paper source by PDF page size box. 5. Adjust other properties in the driver properties window, as required. 6. Click the Print button.
ENWW 2. Select the printer and driver from the Printer drop-down menu in the Print dialog box. Driver settings can be adjusted by clicking the Properties button. 3. Adjust the color settings in the driver properties window. Click the Properties button in the Print dialog and set the Color option in the Color tab. If you have a V4 driver, check the box Printer Managed Colors, and select the most convenient source profile. Click OK.
4. If you have a V3 driver, click the Advanced button in the Print dialog box to set color management options. Check the box Let printer determine colors. NOTE: 5. If you are using the PDF driver, you can skip this step. If the document contains several color profiles and you are not sure what the result will be, you can flatten the document first and print it as seen on the screen. To do this, check the box Print As Image in the Advanced Print Setup dialog box.
ENWW 2. In the Preferences dialog box, you can choose RGB, CMYK, and grayscale working color spaces. 3. PDF files can contain elements with different color profiles. Some may have color profiles, some may not. The working color space will affect only those without a color profile. If you want to attach a specific color profile to the document, you must convert the contents of the document as follows.
4. Select the elements you want to convert by specifying matching criteria (object type and/or color type) and then the conversion attributes. If you want to change the embedded color profile, you can select Any Object and Any Colorspace in the Matching Criteria section. In the Conversion Attributes section you can choose, for example, to embed an Adobe RGB (1998) profile by selecting it as the Conversion Profile, checking the Embed box, clicking the OK button, and saving the file to keep the changes.
6. If you have the V3 driver, click the Advanced button in the Print dialog box, set Color Handling to Printer Color Management, and click OK. NOTE: 7. If you are using the PDF driver, you can skip this step. In the Print dialog box, click the Print button to print the document. Using Adobe Photoshop 1. In Photoshop, click File > Print, then select your printer. 2. In the Color Management section, set the Color Handling option to Printer Manages Colors. 3.
Using Autodesk AutoCAD 52 1. The AutoCAD window can show a model or layout. Normally a layout is printed rather than the model. 2. Click the Plot icon at the top of the window. 3. The Plot window opens.
4. You can see further options by clicking the circular button in the lower right corner of the window. NOTE: The Quality option here does not refer to the final print quality but to the quality of AutoCAD viewport objects that are sent for printing. 5. Select your printer and click the Properties button. 6. Select the Device and Document Settings tab, and click the Custom Properties button. 7.
● With the Windows V3 driver: Select the Paper/Quality tab, then click the Margins/Cutter Settings button, then Clip content by margins. ● With the Windows V4 driver: Select the Layout tab, then in the Layout Mode area click With margins > Clip content by margins. 10. Select the Layout/Output tab, then select the Autorotate option. Autorotation can help to avoid wasting paper. 11. Click the OK button and save your configuration changes to a PC3 file. 12.
ENWW 2. Click the Plot icon at the top of the window. 3. Ensure that the correct printer is selected, then click the Properties button. 4. Select the Device and Document Settings tab, and click the Custom Properties button.
5. In the Paper/Quality tab, select the paper type that you intend to use. NOTE: roll. If you select neither the paper source nor the paper type, the printer will not print on any protected 6. Select the print quality (your own choice between speed and quality of printing). 7. If you intend to print on roll paper, you must decide where the printer should cut the paper.
2. Click Print settings, then select the Paper/quality tab. 3. Choose from the available paper sizes. If you do not find the paper size that you intend to use, click the Custom button. Enter the width, the length and the name of your custom paper size. Click the Save and OK buttons. 4. Select Show preview before printing. You may also wish to change the default paper source, paper type and print quality. 5.
2. Click Printer properties > Layout/Output > Resizing options to scale the document to a particular size. 3. Select the Paper/Quality tab, then select Paper Source and Paper Type. 4. Depending on your driver version: ● With the Windows V3 driver: Select the Paper/Quality tab, then click the Margins/Cutter Settings button, then Clip content by margins. ● With the Windows V4 driver: Select the Layout tab, then in the Layout Mode area click With margins > Clip content by margins.
3. In the Settings section, you can choose the pages to print, the orientation, and the paper size. 4. Click Page Setup to choose the Paper Size you want. 5. Select Options to go to the printer driver. The default options in the Paper/Quality tab are probably suitable: Paper source: Use printer settings and Paper Type: Use Printer Settings. 6. Click Layout/Output > Resizing options to scale the document to a particular size. Alternatively, you can scale the document in Project.
60 2. Select the Page Layout tab, then Size, and choose the paper size you want. 3. Click File > Print > Printer properties to go to the printer driver. In the Paper/Quality tab, select Paper source, Paper Type and Print Quality. 4. Click Layout/Output > Resizing options to scale the document to a particular size. Alternatively, you can scale the document in Excel.
8 ENWW Handling ink cartridges and printhead ● About the ink cartridges ● Storage of anonymous usage information ● Check ink cartridge status ● Replace an ink cartridge ● About the printhead 61
About the ink cartridges Ink cartridges store the ink and are connected to the printhead, which distributes the ink on the paper. To purchase additional cartridges, see Accessories on page 76. CAUTION: Observe precautions when handling ink cartridges because they are ESD-sensitive devices (see the Glossary on page 125). Avoid touching pins, leads and circuitry. Storage of anonymous usage information Each ink cartridge contains a memory chip that assists in the operation of the printer.
CAUTION: NOTE: ENWW Remove an ink cartridge only if you are ready to insert another one. When a cartridge runs out of ink, the current job is cancelled. 1. Make sure the printer is turned on. 2. If your printer is on a stand, make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. 3. Open the ink cartridge cover on the left-hand side of the printer. 4. Wait until the carriage stops moving. 5. Press the ink cartridge to unlock it. 6.
7. Insert the new ink cartridge. Make sure that you insert the ink cartridge into the slot that has the same colored letter as the cartridge you are installing. 8. Close the ink cartridge cover. About the printhead The printhead, which is supplied installed in the printer, is connected to the ink cartridges and jets ink onto the paper. CAUTION: Observe precautions when handling the printhead, because it is an ESD-sensitive device (see the Glossary on page 125). Avoid touching pins, leads, and circuitry.
9 ENWW Maintaining the printer ● Check printer status ● Take care of the printer ● Clean the exterior of the printer ● Print Quality Diagnostic Report ● Clean the printhead ● Align the printhead ● Replace the printhead ● Clean the encoder strip ● Recalibrate the paper advance ● Move or store the printer ● Firmware update ● Software update ● Printer maintenance kits 65
Check printer status You can check the current status of the printer in various ways: ● If you start the HP Utility (Windows only) and select your printer, you see a page of information describing the status of the printer and its paper and ink supplies. ● If you access the Embedded Web Server, you see information about the general status of the printer. The Supplies page in the Main tab describes the status of the paper and ink supplies.
Corrective actions 1. If the lines in Test Pattern 1 are not straight and connected, align the printhead (see Align the printhead on page 68). 2. If any of the colored blocks in Test Pattern 2 show white lines, or are faded or completely missing, clean the printhead (see Clean the printhead on page 67). Follow the front-panel prompts and perform all three levels of cleaning if necessary. 3. If the problem remains, clean the printhead again. 4.
Clean the printhead from the HP Utility (Windows only) 1. Make sure there is paper in the input tray or a roll loaded. 2. In the Support tab of the HP Utility, click Printhead Cleaning, and follow the instructions on the screen. Align the printhead Precise printhead alignment is essential for accurate colors, smooth color transitions, and sharp edges in graphical elements. Your printer has an automatic printhead alignment process which runs whenever a printhead has been accessed or replaced.
ENWW 4. Open the ink cartridge cover. 5. Wait until the carriage stops moving. 6. Press each ink cartridge to unlock it. 7. Remove each ink cartridge.
8. Close the ink cartridge cover. 9. Tap Next on the front panel. 10. Open the top cover. 11. Raise the carriage lever.
12. Remove the printhead, keeping it vertical to avoid getting ink on the connections. 13. Insert the new printhead. 14. Lower the carriage lever. 15. Close the top cover.
16. Tap Next on the front panel. 17. Open the ink cartridge cover. 18. Insert the ink cartridges. Make sure that you insert each ink cartridge into the slot that has the same colored letter as the cartridge you are installing. IMPORTANT: If the printhead is new, install new ink cartridges. New ink cartridges are required for successful printhead replacement. 19. Close the ink cartridge cover. 20. Tap Done on the front panel. The front panel recommends a printhead alignment.
Clean the encoder strip 1. Make sure that the printer is not printing and that the carriage is located in the service station on the righthand side of the printer. 2. Using tap water and a small cloth that will not leave fibers in the printer, dampen the cloth and remove any excess water, so that the cloth is damp but not wet. 3. Open the printer window. 4. Hold the cloth in an inverted U shape around the encoder strip and carefully wipe until no further ink residue appears on the cloth.
If you are satisfied with your print continue using this calibration for your paper type. If you see improvement in your print, continue with step three. If you are dissatisfied with the recalibration, return to the default calibration, see Return to default calibration on page 74. Return to default calibration Returning to the default calibration sets all the corrections made by the paper advance calibration to zero. To return to the default paper advance calibration value, you must reset the calibration.
The following options are available if you choose manual firmware updates: ● Using the front panel, tap , then Product update. Tap Check for update now to check whether new firmware is available. If new firmware is available, you are given the opportunity to download and install it. ● Using the Embedded Web Server, click Tools > Firmware Update. ● Using the HP DesignJet Utility under Windows, select your printer, the Support tab, then Firmware Update.
10 Accessories ● ● 76 How to order supplies and accessories – Order ink supplies – Order paper – Order accessories Introduction to the accessories – Stand – Spindle Chapter 10 Accessories ENWW
How to order supplies and accessories There are two alternative ways to order supplies or accessories for your printer: ● Visit http://www.hplfmedia.com on the Web. ● Contact HP Support (see Contact HP Support on page 118). The rest of this chapter lists the available supplies and accessories, and their part numbers. Order ink supplies The following ink supplies can be ordered for your printer.
● (L) indicates papers available in Latin America ● (N) indicates papers available in North America If the part number is not followed by parentheses, the paper is available in all regions. Table 10-3 Roll paper Paper type g/m² Length Width Part numbers 80 45.7 m (150 ft) 420 mm (16.54 in) (A2) CG892A (E) 610 mm (24 in) CG889A (EN) 914 mm (36 in) CG890A (EN) 594 mm (23.39 in) (A1) Q8003A (AJ) 610 mm (24 in) Q1396A 914 mm (36 in) Q1397A 420 mm (16.54 in) (A2) Q1446A (EJ) 594 mm (23.
Table 10-3 Roll paper (continued) Paper type g/m² Length Width Part numbers HP Vellum Paper 75 45.7 m (150 ft) 610 mm (24 in) C3862A (N) 914 mm (36 in) C3861A (LN) 610 mm (24 in) C3876A (AEJN) 914 mm (36 in) C3875A 610 mm (24 in) 51642A (AEJN) 914 mm (36 in) 51642B 15.2 m (50 ft) 610 mm (24 in) CZ984A 22.9 m (75 ft) 914 mm (36 in) Q8806A 15.2 m (50 ft) 610 mm (24 in) CZ987A 22.9 m (75 ft) 914 mm (36 in) Q8808A 30.
Table 10-4 Sheet paper (continued) Paper type HP Premium Satin Photo Paper g/m² 240 Length Width Part numbers 610 mm (24 in) 457 mm (18 in) CZ986A 483 mm (19 in) 330 mm (13 in) CZ988A 610 mm (24 in) 457 mm (18 in) CZ989A Order accessories The following accessories can be ordered for your printer.
11 Troubleshooting paper issues ENWW ● Paper cannot be loaded successfully ● Paper type is not in the driver ● Printer printed on the wrong paper type ● Paper mismatch ● Roll has jammed ● Multi-sheet tray has jammed ● A strip stays on the output tray and generates jams ● Printer displays out of paper when paper is available ● Prints do not fall neatly into the bin ● Sheet stays in the printer when the print has been completed ● Paper is cut when the print has been completed ● Cutter
Paper cannot be loaded successfully ● Ensure that no paper is already loaded. ● Ensure that the paper is far enough inside the printer, you should feel the printer grab the paper. ● Do not attempt to straighten the paper during the aligning process, unless instructed to do so by the frontpanel display. The printer automatically attempts to straighten the paper. ● The paper may be crumpled, or warped, or may have irregular edges.
Unsuccessful load from the multi-sheet tray ● Check that you have not loaded too many sheets into the tray. The maximum number of sheets depends on the paper thickness: around 50 sheets of plain, standard paper. ● Check that the sheets are correctly loaded into the tray. ● Check that the sheets are correctly adjusted and centered in the tray. ● Check that you have extended the input and output trays correctly: the first extension for A4, the second for A3 paper.
Front-panel message Suggested action Paper load failed. Paper width is smaller than the minimum size supported by the selected paper source. Cut sheets smaller than ISO A3 must be loaded using the multi-sheet tray. Sheet too big During the load process the printer has detected that the sheet of paper is either too wide or too long to be loaded correctly. Tap to stop the load process. See Functional specifications on page 121.
After printing, the paper has wrinkles or there is too much ink This happens when too much ink is used. To use less ink, select a thinner category. Matte paper categories from thinnest to thickest are: ● Plain Paper ● Coated Paper ● Heavyweight Coated Paper For other print-quality problems, see Troubleshooting print-quality issues on page 91.
2. Try to move the printhead carriage out of the way. 3. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer. CAUTION: 86 Do not move the paper sideways, as it could damage the printer.
4. Close the top cover. 5. Open the roll cover and rewind the roll. You may feel resistance if the paper is stuck; pull firmly. 6. Reload the roll, or load a new sheet; see Paper handling on page 25. NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper. You may need to remove the multi-sheet tray (see Multi-sheet tray has jammed on page 87).
88 4. Pull out the tray. 5. Remove all paper from the tray. 6. Remove all paper from the printer. 7. Replace the tray.
8. Lock the tray. A strip stays on the output tray and generates jams If a small piece of paper has been cut, such as before printing a new roll, or after the front panel option Form feed and cut has been used, the cut strip may remain in the output tray. Only when the printer is not printing, reach into the tray and remove the strip. Printer displays out of paper when paper is available If the roll has become loose from its core, it will not feed correctly and the printer will not load the paper.
Paper is cut when the print has been completed By default the printer cuts the paper after the drying time has been completed, see Change the drying time on page 33. You can disable the cutter, see Turn the automatic cutter on and off on page 33. Cutter does not cut well By default, the printer is set to cut the paper automatically after the drying time has been completed.
12 Troubleshooting print-quality issues ENWW ● General printing advice ● Horizontal lines across the image (banding) ● Lines are too thick, too thin or missing ● Lines appear stepped or jagged ● Lines print double or in the wrong colors ● Lines are discontinuous ● Lines are blurred ● Line lengths are inaccurate ● Whole image is blurry or grainy ● Paper is not flat ● Print is scuffed or scratched ● Ink marks on the paper ● Black ink comes off when you touch the print ● Edges of o
General printing advice When you have any print-quality problem: ● To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of recommended papers, see Order paper on page 77.
Lines are too thick, too thin or missing 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 32. 2. Check that you are using appropriate print-quality settings for your purposes (see Printing on page 35). Select the custom print-quality options in the driver dialog, and try turning on the Maximum detail option (if available). 3.
Lines print double or in the wrong colors This problem can have various visible symptoms: ● Colored lines are printed double, in different colors. ● The borders of colored blocks are wrongly colored. To correct this kind of problem, print the Print Quality Diagnostic Report, and align the printhead if recommended in the report. See Print Quality Diagnostic Report on page 66. Lines are discontinuous If your lines are broken in the following way: 94 1.
Lines are blurred Humidity can cause ink to soak into the paper, making the lines blurred and fuzzy. Try the following: 1. Check that your environmental conditions (temperature, humidity) are suitable for high-quality printing. See Environmental specifications on page 123. 2. Check that the paper type selected in the front panel is the same as the paper type you are using. See View information about the paper on page 32. 3. Try changing to a heavier paper type, such as HP Heavyweight Coated Paper. 4.
Whole image is blurry or grainy 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 32. 2. Check that you are printing on the correct side of the paper. 3. Check that you are using appropriate print-quality settings (see Printing on page 35). In some cases, you can overcome a print-quality problem merely by selecting a higher print-quality level.
Print is scuffed or scratched The black ink pigment can be scuffed or scratched when touched by a finger, a pen or some other object. This is particularly noticeable on coated paper. Glossy paper may be extremely sensitive to the bin or to anything else that it contacts soon after printing, depending on the amount of ink used and the environmental conditions at the time of printing. To reduce the risk of scuffs and scratches: ● Handle prints carefully. ● Avoid stacking prints on top of each other.
5. Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the printer to use less ink. Here are some example paper types in ascending order of thickness: Plain Paper, Coated Paper, Heavyweight Coated Paper. 6. Try to increase the margins by relocating the image to the center of the page using your software application. Ink marks on the back of the paper Clean the platen with a soft cloth. Clean each rib separately.
Vertical lines of different colors If your print has vertical bands of different colors along it: 1. Try using thicker paper, choosing from the recommended paper types such as HP Heavyweight Coated Paper. See Order paper on page 77. 2. Try using higher print-quality settings (see Printing on page 35). For instance, if you have set the Print Quality slider to Speed, try setting it to Quality. White spots on the print You may notice white spots on the print.
Image is incomplete (clipped at the bottom) ● Did you tap before all the data were received by the printer? If so, you have ended the data transmission and will have to print the page again. ● The I/O timeout setting may be too short. This setting determines how long the printer waits for the computer to send more data, before deciding that the job is finished. From the front panel, increase the I/O timeout setting to a longer period and then send the print again.
NOTE: If you're using Adobe applications, ensure that you have installed the latest version. We recommend to use at least DC versions. These options are suggested for troubleshooting purposes and may adversely affect the final output quality or the time necessary to generate the print job. Therefore, they should be cancelled if they do not help to solve the problem.
13 Troubleshooting ink cartridge and printhead issues ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert the printhead 102 Chapter 13 Troubleshooting ink cartridge and printhead issues ENWW
Cannot insert an ink cartridge 1. Check that you have the correct type of cartridge (model number). 2. Check that the colored label on the cartridge is the same color as the label on the slot. 3. Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge label right-side up and readable. CAUTION: Never clean inside the ink cartridge slots.
14 Troubleshooting data communication issues ● Communication failures between computer and printer ● Wired network issues – ● Network port created does not match printer IP address (Windows) Wireless network issues – Advanced wireless network troubleshooting – Add hardware addresses to a wireless access point (WAP) ● Mobile Printing issues ● Network configuration page 104 Chapter 14 Troubleshooting data communication issues ENWW
Communication failures between computer and printer Some symptoms are: ● The front-panel display does not show the Printing message when you have sent an image to the printer. ● Your computer displays an error message when you are trying to print. ● Your computer or printer hangs (stays idle), while communication is taking place. ● Your printed output shows random or inexplicable errors (misplaced lines, partial graphics etc.
Wired network issues If you are unable to install the HP software provided with the printer, check that: ● All cable connections to the computer and the printer are secure. ● The network is operational and the network hub is turned on. ● All applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled for computers running Windows. ● The printer is installed on the same subnet as the computers that use the printer.
3. Restart components of the wireless network. Turn off the router and the printer, and then turn them back on in this order: router first and then the printer. If you still are unable to connect, turn off the router, printer, and your computer. Sometimes, turning off the power and then turning it back on can solve a network communication issue. 4. Run the Wireless Network Test. For wireless networking issues, run the Wireless Network Test.
5. If you cannot access the Embedded Web Server and are sure that both the computer and printer have active connections to the same network, the firewall security software could be blocking communication. Temporarily turn off any firewall security software running on your computer, and try to access the Embedded Web Server again. If you can access it, try using the printer for printing.
d. Scroll down the list of services, right-click HP Network Devices Support, then click Restart. e. After the service restarts, try using the printer over the network again. If you are able to use the printer over the network, your network setup was successful. If you still cannot use the printer over the network, or if you have periodic problems in doing so, your firewall may be interfering, or there may be a problem with your network configuration or router.
● Port 9100: The printer supports raw IP printing through TCP Port 9100. This HP-proprietary TCP/IP port on the printer is the default port for printing. It is accessed by HP software (for example, the HP Standard Port). ● LPD: Line Printer Daemon (LPD) refers to the protocol and programs associated with line-printer spooling services that may be installed on various TCP/IP systems. NOTE: The LPD functionality can be used with any host implementation of LPD that complies with the RFC 1179 document.
15 Troubleshooting general printer issues ENWW ● Printer does not start ● Printer does not print ● Printer seems slow ● Front panel is frozen ● Cannot access the Embedded Web Server ● Alerts 111
Printer does not start If the printer does not start (the front panel is blank), hold down the Power key for a few seconds and check whether the Power LED turns orange while the key is held down. ● If you see no orange light, no power is reaching the printer; check that the power cord is correctly plugged in. If the problem persists, call HP Support (see HP Customer Care on page 116) and explain that you have a problem with the power supply.
Front panel is frozen If the front panel displays a fixed image and you are unable to use it, call HP Support (see HP Customer Care on page 116). Cannot access the Embedded Web Server If you have not done so already, please read Access the Embedded Web Server on page 20. NOTE: If you connect directly to your printer with a USB cable, you cannot access the Embedded Web Server.
16 Front-panel error messages Occasionally you may see one of the following messages appear on the front-panel display. If so, follow the advice in the Recommendation column. If you see an error message that does not appear here, and you feel in doubt about the correct response, or if the recommended action does not seem to solve the problem, contact HP Support. See Contact HP Support on page 118. Table 16-1 Text messages Message Recommendation [Color] cartridge has expired Replace the cartridge.
Table 16-1 Text messages (continued) Message Recommendation Missing or failed printhead. Remove and reinsert the same printhead, or try cleaning the electrical connections. If necessary, insert a new printhead. See Replace the printhead on page 68. NOTE: The error message does not permit returning to the home screen to start the printhead replacement. Instead, press Show more. Refilled or depleted cartridge detected Check the cartridge. Used cartridges might not have enough ink to complete startup.
17 HP Customer Care ● Introduction ● HP Professional Services ● Customer Self Repair ● Contact HP Support 116 Chapter 17 HP Customer Care ENWW
Introduction HP Customer Care offers award-winning support to ensure you get the most from your HP DesignJet, providing comprehensive, proven support expertise and new technologies to give you unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates and self-maintenance services. To find out more about HP Customer Care, please visit us at http://www.hp.
They include remote support. On-site service is also provided if necessary, with two alternative response-time options: ● Next business day ● Same business day, within four hours (may not be available in all countries) For more information on HP Care Packs, visit http://www.hp.com/go/printservices. HP Installation The HP Installation service unpacks, sets up and connects the printer for you. This is one of the HP Care Pack services; for more information, visit http://www.hp.com/go/printservices.
● The software name and version you are currently using ● If possible, print out the following reports; you may be asked to fax them to the support center helping you: Configuration, Usage Report and “all pages above” from Service Information (see The printer’s internal prints on page 10) Telephone number Your HP Support telephone number is available on the Web: visit http://welcome.hp.com/country/us/en/ wwcontact_us.html.
18 Printer specifications ● Functional specifications ● Mobile Printing specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications 120 Chapter 18 Printer specifications ENWW
Functional specifications Table 18-1 HP 72 ink supplies Printhead One printhead Ink cartridges Cartridges containing 29 ml of ink: yellow, magenta, and cyan Cartridges containing 38 ml of ink: black Cartridges containing 80 ml of ink: black Table 18-2 Paper sizes Roll width Minimum Maximum 279 mm (11 in) 610 mm (24 in) or 914 mm (36 in) Roll length 46 m (150 feet) Roll diameter 100 mm (3.9 in) 610 mm (24 in) roll weight 4.1 kg (9 lb) 914 mm (36 in) roll weight 6.
Table 18-4 Printing resolutions (T500) (continued) Print quality Maximum detail Rendering resolution (ppi) Printing resolution (dpi) Fast Off 600 × 600 1200 × 1200 Econofast Off 600 × 600 1200 × 1200 * For a list of supported glossy papers, see Order paper on page 77. Table 18-5 Margins Top, bottom, right, and left margins 5 mm (0.2 in) Table 18-6 Mechanical accuracy ±0.1% of the specified vector length or ±0.
Physical specifications Table 18-10 Printer physical specifications HP DesignJet T100 Printer Series HP DesignJet T500 24-in HP DesignJet T500 36-in Weight 25.5 kg (56.2 lb) 35 kg (77.2 lb) 39 kg (86.0 lb) Width 987.2 mm (38.87 in) 987.2 mm (38.87 in) 1287 mm (50.67 in) Depth Minimum: 527 mm (20.7 in) Minimum: 527 mm (20.7 in) Minimum: 527 mm (20.7 in) Maximum: 896 mm (35.3 in) Maximum: 896 mm (35.3 in) Maximum: 896 mm (35.3 in) Minimum: 275 mm (10.8 in) Minimum: 936 mm (36.
Acoustic specifications Declared noise emission levels for the HP DesignJet T100/T500 printer series. Sound Pressure Levels at bystander positions and Sound Power Levels measured per ISO 7779. Table 18-14 Printer acoustic specifications Idle sound power < 3.4 B (A) Operating sound power 6.
Glossary Bonjour Apple Computer's trade name for its implementation of the IETF Zeroconf specification framework, a computer network technology used in Apple's Mac OS X from version 10.2 onwards. It is used to discover services available on a local area network. It was originally known as Rendezvous.
HP-GL/2 HP Graphics Language 2: a language defined by HP to describe vector graphics. HP RTL HP Raster Transfer Language: a language defined by HP to describe raster (bitmap) graphics. I/O Input/Output: this term describes the passing of data between one device and another. ICC The International Color Consortium, a group of companies that have agreed on a common standard for color profiles. Ink cartridge A removable printer component that stores ink of a particular color and provides it to the printhead.
TCP/IP Transmission Control Protocol/Internet Protocol: the communications protocols on which the Internet is based. USB Universal Serial Bus: a standard serial bus designed to connect devices to computers. Your printer supports Hi-Speed USB (sometimes called USB 2.0). USB device port A square USB socket found on USB devices, though which a computer can control the device. For a computer to print to your printer using a USB connection, the computer must be connected to the printer's USB device port.
Index A access control 18 accessories order 80 acoustic specifications 124 Acrobat Pro, print 48 Acrobat Reader, print 46 Acrobat, print 45 Acrobat, print multipage 46 alerts errors 113 turn on and off 17 warnings 113 auto-off 21 AutoCAD, print presentation 54 AutoCAD, print project 51 automatic firmware update, configure 17 B banding problems 73 bin output problems 89 black and white 42 blurred lines 95 brightness in front panel 21 C cannot load paper 82 care of the printer 66 clean the platen 98 clean th
ink cartridge about 62 cannot insert 103 memory chip 62 order 77 replace 62 specification 121 status 62 status messages 103 ink cartridge; usage information 62 internal prints 10 IP address 20 static 105 use hostname 105 L language 20 line length accuracy 95 line thickness 93 load paper cannot load 82 general advice 26 multi-sheet tray 31 paper not in driver 84 roll cannot load 82 roll into printer 28 roll onto spindle 26 sheet 30 sheet cannot load 82 sheet cannot load from tray loading paper problems 82 8
S safety precautions 2 scale a print 40 scratched prints 97 scuffed prints 97 security 18 sheet paper load 30 unload 31 use multi-sheet tray 31 sleep mode wait time 21 slow printing 112 software 8 software update 75 specifications acoustic 124 ecological 123 environmental 123 functional 121 graphic languages 122 hard disk 123 ink supplies 121 margins 122 mechanical accuracy 122 memory 123 mobile 122 paper size 121 physical 123 power 123 printing resolutions 121 spindle 80 roll load 26 stand 80 statistics in
