Getting Started Guide

6 Support and other resources August 2011 19
6 Support and other resources
Contacting HP
Information to collect before contacting HP
Be sure to have the following information available before you contact HP:
• HP BladeSystem Matrix Starter Kit or Expansion Kit c7000 enclosure serial number
• SAID (Service Agreement Identifier) if applicable
• Software product name
• Hardware product model number
• Operating system type and version
• Applicable error message
• Third-party hardware or software
• Technical support registration number (if applicable)
IMPORTANT: Be sure to mention that this is an HP BladeSystem Matrix configuration when
you call for support. Each HP BladeSystem Matrix Starter Kit or Expansion Kit c7000 serial
number identifies it as a HP BladeSystem Matrix installation.
How to contact HP
Use the following methods to contact HP technical support:
• See the Contact HP worldwide website:
http://www.hp.com/go/assistance
• Use the Contact HP link on the HP Support Center website:
http://www.hp.com/go/hpsc
• In the United States, call 1-800-334-5144 to contact HP by telephone. This service is available 24
hours a day, 7 days a week. For continuous quality improvement, conversations might be recorded
or monitored.