User’s Guide HP Vectra VA 6/xxx
Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
User’s Guide
Who this Manual is For This manual is for anyone who wants to: • • • • • Set up the PC for the first time Configure the PC Add accessories to the PC Troubleshoot problems on the PC Find out where to get more information and support. Important Safety Information If you have any doubt that you can lift the PC or display safely, do not try to move it without help. For your safety, always connect the equipment to a grounded wall outlet.
Important Ergonomic Information It is strongly recommended that you read the ergonomic information before using your PC. For Windows 95 users and Windows NT, open the Start menu in the task bar and select Help. Then double-click on the help topic “Working in Comfort”.
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Contents 1 Setting Up and Using Your PC Unpacking Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Connecting the Mouse, Keyboard, Display and Printer . . . . . . . . . . . 3 Connecting Audio Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Connecting the Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Starting and Stopping Your PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Main Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Upgrading the MGA Millennium Board Memory . . . . . . . . . . . . . . . . . . . 15 17 Installing Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Installing an Additional Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . .
If the Hard Disk Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . If the CD-ROM Drive Has a Problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . If an Accessory Board Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 41 42 If Your PC Has a Software Problem . . . . . . . . . . . . . . . . . . . . . . . . . . 43 If You Have Forgotten Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . If Your Application Software Does Not Work . .
Hewlett-Packard Information Services . . . . . . . . . . . . . . . . . . . . . . . 61 HP Forum on CompuServe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . HP Forum on America Online. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . HP BBS Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . HP World Wide Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . HP FAXback on Demand—HP FIRST .
1 Setting Up and Using Your PC
1 Setting Up and Using Your PC Unpacking Your PC Unpacking Your PC 1 When you receive your PC, unpack all the components. WARNING If you have any doubt that you can lift the PC or display safely, do not try to move it without help. Typical Display Computer Mouse Manuals Keyboard 2 Place the PC on a sturdy desk near to easily accessible power outlets, with enough space for the keyboard, mouse, and any other accessories. 3 Position the PC so that its rear connectors are easily accessible.
1 Setting Up and Using Your PC Connecting the Mouse, Keyboard, Display and Printer Connecting the Mouse, Keyboard, Display and Printer Connect the mouse, keyboard, and display to the back of the computer. The connectors are shaped to go in one way only. Tighten the display cable attachment screws. Connect the printer cable to the back of the computer and tighten the attachment screws.
1 Setting Up and Using Your PC Connecting Audio Accessories Connecting Audio Accessories Your PC has a Headphones jack and a Microphone jack on the rear panel. An audio Line In jack, an audio Line Out jack, and a MIDI interface connector are also located on the rear panel. NOTE The internal speaker and the Line Out jack on the rear of your PC, are deactivated when you use the Headphones jack. The internal speaker is deactivated when you use the Speaker Out jack.
1 Setting Up and Using Your PC Connecting the Power Cables Connecting the Power Cables 1 Remove the warning label covering the computer’s power connector at the rear of the computer. 230 115 230 230 115 230 2 Check that the correct voltage is selected for your country. (The voltage is set during manufacture, and should be already correct.) 3 Connect the power cables to the display and the computer. (The connectors are shaped to go in one way only.
1 Setting Up and Using Your PC Starting and Stopping Your PC Starting and Stopping Your PC Starting Your PC 1 Before you start your PC, always switch on the display first. 2 Start your PC in one of these ways: • • press the power button on the front panel press the space bar. When you switch on the computer, the computer carries out the Power-On-Self-Test (POST) while the Vectra logo is displayed. If you wish to view the POST details, press to get the HP Summary Screen.
1 Setting Up and Using Your PC Setting Passwords Setting Passwords You can set two passwords, the administrator password and the user password, to provide two levels of protection for your PC. You set both passwords in the Security menu group of the Setup program. Setting an Administrator Password Set the Administrator Password to protect the PC’s configuration in Setup. An Administrator Password can provide a power-on password prompt to prevent your PC being started or used in your absence.
1 Setting Up and Using Your PC Setting Passwords Setting a User Password A user password can only be set if an Administrator Password has already been set.
1 Setting Up and Using Your PC Using Power Management Using Power Management Power management enables you to reduce the PC’s power consumption when you are not using the PC. To configure power management, refer to the Power Menu in the HP Setup program. Refer to your operating system documentation for detailed information about the capabilities of your operating system to implement power management.
1 Setting Up and Using Your PC Additional Information and Help 10 English
2 How to Install Accessories In Your PC This chapter explains how to install accessories, such as extra memory, accessory boards, and additional disk drives, in your PC.
2 How to Install Accessories In Your PC Accessories You Can Install Accessories You Can Install Please contact your authorized reseller for information about HP accessory part numbers. WARNING For your safety, never remove the PC’s cover without first removing the power cord from the power outlet, and any connection to a telecommunications network. Always replace the cover on the PC before switching it on again.
2 How to Install Accessories In Your PC Removing and Replacing the Cover Removing and Replacing the Cover Removing the Cover 1 Switch off the display and computer. 2 Disconnect all power cables and any telecommunications cables. 3 If necessary, unlock the cover using the key on the front panel. 4 Lift the two latches on the front sides of the computer upwards. Slide the cover forwards and off the computer.
2 How to Install Accessories In Your PC Removing the Air Flow Guide Removing the Air Flow Guide Your PC has an air flow guide to help reduce the heat of the processor. You must remove this guide before you can access the processor, the system board switches, the battery, or any accessory board. To remove the air flow guide, unclip it from the side of the PC after you have removed the cover. NOTE: The air flow guide on your PC may be different from the one shown in this illustration.
2 How to Install Accessories In Your PC Installing Memory Installing Memory CAUTION Static electricity can damage electronic components. Turn all equipment OFF. Don’t let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the PC while you are removing the accessory from the bag. Handle the accessory as little as possible and with care. Main Memory Modules Your PC is supplied with main memory.
2 How to Install Accessories In Your PC Installing Memory 3 For each memory module, slide it into the slot at 45°. Pivot the memory module to a perpendicular position and click into place. Memory modules have a notch on one side that prevents incorrect insertion. Ensure that you correctly align the notched memory module with the socket. A1 A2 B1 B2 C1 C2 A1 A2 B1 B2 C1 C2 4 If you need to remove a main memory module, release the retaining clip and pull the module forward and out of the socket.
2 How to Install Accessories In Your PC Installing Memory Upgrading the MGA Millennium Board Memory 1 Switch off the display and computer, and disconnect the power supply cables and any telecommunications cables. Remove the computer’s cover. 2 Unscrew and remove the screw securing the MGA Millennium board. Put the screw to one side. Note which slot the board is in. 3 Carefully remove the board from its slot, holding the board at each end by its top edge. Do not bend the board.
2 How to Install Accessories In Your PC Installing Memory 5 Install any other accessories before replacing the cover and reconnecting the cables. 6 After switching on the PC, change the video resolution and the number of colors displayed. Alternatively, use utilities supplied with the operating system. See your operating system documentation and online help for more information. Configuration Switches Two configuration switches are on the Matrox video adapter board.
2 How to Install Accessories In Your PC Installing Mass Storage Devices Installing Mass Storage Devices If you need to have extra mass storage space for your application software, you can install additional mass storage devices, such as a flexible disk drive, hard disk drive, or tape drive. Your PC already has one hard disk drive installed in the back shelf. You can install another hard disk drive in the bottom internal shelf, beneath the existing hard disk drive. Your PC has a 3.
2 How to Install Accessories In Your PC Installing Mass Storage Devices Internal Connectors If you add a flexible disk drive, hard disk drive, CD-ROM drive, or tape drive, you need to connect it to power and data cables. The data cables are shown below: For Bootable Hard Disk Drive Connectors for Primary IDE Hard Disk Drives Connectors for 3.5-inch Flexible Disk Drive or Tape Drive Which Connectors to Use NOTE Connector for 5.
2 How to Install Accessories In Your PC Installing Mass Storage Devices The following table explains which connectors you should use when you install additional devices. Configuration 1 Hard Disk Drive 2 Hard Disk Drives 3 Hard Disk Drives 4 Hard Disk Drives NOTE Connections to Data Cables 1. Bootable hard disk drive: 1. Bootable hard disk drive: 2. Second hard disk drive: 1. Bootable hard disk drive: 2. Second hard disk drive: 3. Third hard disk drive: 1. Bootable hard disk drive: 2.
2 How to Install Accessories In Your PC Installing Mass Storage Devices Installing an Additional Hard Disk Drive Refer to the drive’s manuals to see if you must set jumpers or if there is a special installation procedure to follow. If your new hard disk drive already has a mounting tray attached, you must remove it before you can install the drive in your PC. CAUTION Make sure that you back up your files before you install a hard disk drive.
2 How to Install Accessories In Your PC Installing Mass Storage Devices 6 Resecure the access plate on the rear of the computer. 7 Connect the power and data cables to the rear of the drive, if you have not done so already. The connectors are shaped to fit one way only. Use the end connector on the diskette data cable—see “Internal Connectors” on page 20 for an illustration of the cables and connectors.
2 How to Install Accessories In Your PC Installing Mass Storage Devices Installing a Flexible Disk Drive, CD-ROM Drive, or Tape Drive WARNING To take care to avoid electric shock and harm to your eyes by laser light from a CD-ROM drive, do not open the CD-ROM drive enclosure. The drive should be serviced by authorized service personnel only. Refer to the label on the CD-ROM for power requirements and wavelength. Do not attempt to make any adjustment of the laser unit.
2 How to Install Accessories In Your PC Installing Mass Storage Devices To Install a Drive: Step 3: Remove the cover plate (if present). Step 5: Slide the drive into the shelf. Step 6: Connect the power and data cables. Step 7: Secure the device in position.
2 How to Install Accessories In Your PC Installing Accessory Boards Installing Accessory Boards The PC has six accessory board slots with seven connector sockets. These slots allow you to install upgrade boards as follows: Slot 1 (innermost) can be used for a 16-bit ISA or a 32-bit PCI board (26cm/10.2-inch maximum length) • Slots 2 and 3 can be used for 32-bit PCI boards • Slot 4 can be used for a full-length 16-bit ISA or a 32-bit PCI board • Slots 5 and 6 can be used for full-length 16-bit ISA boards.
2 How to Install Accessories In Your PC Installing Accessory Boards Installing the Board 1 Switch off the display and computer, and disconnect the power supply cables and any telecommunications cables. Remove the computer’s cover. 2 Remove the air flow guide (refer to "Removing the Air Flow Guide", on page 14). 3 Find a free accessory board slot with the correct type of connector socket (PCI or ISA).
2 How to Install Accessories In Your PC Installing Accessory Boards 6 Align the board’s connector with the slot’s socket. Firmly press the board into the socket. Ensure that the board’s connector engages completely with the socket and does not touch components on other boards. The connector is fully in the socket when the board is aligned with the other slot covers. 7 Secure the board by replacing the slot cover screw. If you loosened the screws on adjacent slots, tighten them.
2 How to Install Accessories In Your PC Installing an OverDrive Processor Installing an OverDrive Processor You can install an Intel OverDriveTM processor in your PC. Contact your authorized reseller for more details about the availability of the Intel OverDrive processor for your PC. 1 Disconnect the computer power cords from the power outlets, and disconnect the PC from any telecommunications network. 2 Remove the computer’s cover.
2 How to Install Accessories In Your PC Installing an OverDrive Processor 6 To install the new processor: a Locate the corner markers: • on the processor—a dot or notch (“broken” corner) • on the processor socket—a dot. b Position the processor over the socket, with it’s corner marker facing the corner marker on the socket. c Place the processor into the socket. d Lower the lever to lock the processor into place.
3 Troubleshooting Your PC This chapter can help you solve problems that you may encounter when using your PC. It also introduces the HP Summary Screen and the HP Setup Program.
3 Troubleshooting Your PC Solving Problems Solving Problems This chapter can help you solve most problems you might have with your PC. If you are unable to solve your problem after following the advice in this chapter, refer to "Hewlett Packard Support and Information Services", on page 57. HP Summary Screen The HP Summary Screen provides information about your PC’s current configuration.
3 Troubleshooting Your PC If Your PC Does Not Start Properly If Your PC Does Not Start Properly Use this section if your PC does not start properly when you turn it on, and you experience one of the following symptoms: • Your PC’s display is blank and there are no error messages. • You cannot change any values in the Setup program. • A POST error message is displayed.
3 Troubleshooting Your PC If Your PC Does Not Start Properly Check Internal Items If the PC still does not start properly, follow this procedure to check the internal items: 1 Turn off the display, the computer, and all external devices. 2 Unplug all power cords and cables, noting their positions. Disconnect the PC from any telecommunications network. 3 Remove the cover. 4 Check the following items: Action Reference Check all internal cables. Ensure they are correctly attached and firmly in place.
3 Troubleshooting Your PC If Your PC Does Not Start Properly 1 Turn off the display, the computer, and all external devices. 2 Unplug all power cords and cables, noting their positions. Disconnect the PC from any telecommunications network. 3 Remove the cover. 4 Check the system board switches. Refer to "System Board Switches", on page 49. Be sure the Secure Switch is set to “open”. 5 Replace the cover. 6 Reconnect all cables and power cords. 7 Turn on the display and computer.
3 Troubleshooting Your PC If Your PC Does Not Start Properly Clearing the PC’s Configuration Memory If the PC then starts, but POST still persists in reporting an error, clear the current configuration memory values and reinstall the built-in default values: 1 Turn off the PC, disconnect the power and cables, and remove the cover. Disconnect the PC from any telecommunications network. a Set the system board switch 6 (CMOS STATUS) to CLOSED to clear the configuration.
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Your PC Has a Hardware Problem This section describes what to do if you have problems with your keyboard, display, disk drives, printer, accessory board, or mouse. If Your Keyboard Does Not Work • • Ensure that the keyboard is correctly connected. If you turn on your PC, the operating system boots, the keyboard is correctly connected, but your keyboard is still not available, the power-on password may be set to “keyboard locked”.
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Nothing is Displayed on the Screen If nothing is displayed on the screen, but the PC starts and the keyboard, disk drives, and other peripheral devices seem to operate properly: • Make sure that the display is plugged in and switched ON. • Check that the brightness and contrast controls are properly set. • Ensure that the display video cable is correctly connected. • Switch off the display, and unplug it from the power outlet.
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Your Mouse Does Not Work Ensure that the mouse is correctly connected. Ensure that the mouse driver supplied with the preloaded software is installed correctly. (Choose a Logitech® mouse driver.) • Clean the mouse ball and rollers as shown in the figure below (use a non-residual contact cleaner). • • Cleaning the mouse ball Cleaning the mouse rollers If Your Printer Does Not Work • • • • • • • • Make sure the printer’s power switch is ON.
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If the Flexible Disk Drive Does Not Work • • • • • • • Ensure you are using a formatted diskette and it is inserted correctly. Check you are using a diskette that is the right density. Check that your flexible disk drive is correctly configured in the Setup Configuration menu. Check the option on the Setup Configuration menu which enables or disables the on-board flexible disk controller.
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If the Hard Disk Activity Light Does Not Work If the hard disk activity light does not flicker when the PC is accessing the hard disk drive: NOTE If you are using a hard disk drive with a controller board (a SCSI hard disk, for example), the activity light does not flicker when the PC is accessing the hard disk drive Check that the control panel connector is firmly attached to the system board.
3 Troubleshooting Your PC If Your PC Has a Hardware Problem CD-ROM Drive is Idle If the CD-ROM drive does not appear to be working, try accessing the disk by clicking on the CD-ROM drive icon or drive letter assigned to the CD-ROM drive by your operating system. CD-ROM Drive Does Not Work Check that the cables have been properly connected. Check that a CD is inserted in the drive.
3 Troubleshooting Your PC If Your PC Has a Software Problem If Your PC Has a Software Problem If You Have Forgotten Your Password ❒ If you forget the User Password, but not the Administrator password, carry out the following procedure: 1 Switch off the PC. 2 Restart the PC. If the keyboard is locked, enter the administrator password. 3 Wait for F2=Setup to be displayed. 4 Press to start Setup. 5 Enter the Administrator Password to access the Security/User Password menu.
3 Troubleshooting Your PC If Your PC Has a Software Problem If Your Application Software Does Not Work If the PC reports the system is OK and the indicator light over the power switch is illuminated, but some software won’t run: • • Refer to the operating system and application software manuals. If Windows does not run properly, refer to the Windows manual for guidance.
3 Troubleshooting Your PC If Your PC Has an Audio Problem If Your PC Has an Audio Problem No Sound When Running Any Applications First, check that the output volume is not set to zero. Use the volume control on the front panel. Make sure the headphones are not connected directly to the CD-ROM drive (see the connection information in chapter 1).
3 Troubleshooting Your PC If Your PC Has an Audio Problem Audio Input from the Check that the microphone specifications meet the requirements of the Microphone is Too Low, 16-bit sound components. The microphone should be a 600-ohm dynamic type. or No Audio At All Humming Noise If the power grounding of your audio components is inadequate, a humming noise may be generated. This may happen if your PC is connected to a hifi system.
3 Troubleshooting Your PC Changing the Battery MS-DOS Games Give Many games require a large amount of base memory and may not “Not enough memory” execute if many drivers or TSR (Terminate and Stay Resident) programs are installed. You may solve this problem by loading device Errors drivers and TSRs into high memory. Refer to your MS-DOS manual for details of how to do this. Changing the Battery WARNING There is a danger of explosion if the battery is incorrectly installed.
3 Troubleshooting Your PC Changing the Battery After removing the computer’s cover and the air flow guide: 1 Remove the old battery by sliding it from under the retaining clip (note the position of the cross). 2 Place the new battery in the battery holder, with the cross in the same position as the old battery, and ensure that it is properly seated. Ensure that the clip is in place and holds the battery firmly.
3 Troubleshooting Your PC Technical Information Needed for Troubleshooting Technical Information Needed for Troubleshooting System Board Switches System Board Switches 7 8 9-10 OPEN Switch 1-5 6 Switch function: Processor speed, see next table Clear setup configuration: Open = Normal operation (default) Closed = Clear CMOS Clear Passwords: Open = Normal operation (default) Closed = Clear User and Administrator passwords Keyboard power-on: Open = disabled Closed = enabled (default) Reserved for test.
3 Troubleshooting Your PC Technical Information Needed for Troubleshooting Power Consumption All measurements are in watts (rms). Consumption at 115V / 60Hz Consumption at 230V / 50Hz 180 MHz 200 MHz 180 MHz 200 MHz Off 1.3 1.3 1.4 1.5 Windows NT1 with 55.2 55.5 54.5 54.6 HDD Accessories 1. NOTE No sleep mode, suspend mode or any APM available under Windows NT. When the PC is turned off with the power button on the front panel, the power consumption falls below 5 Watts, but is not zero.
3 Troubleshooting Your PC Technical Information Needed for Troubleshooting IRQs, DMAs, and I/O Addresses Used by Your PC IRQs used by PC IRQ0 IRQ1 IRQ2 IRQ3 IRQ4 IRQ5 IRQ6 IRQ7 IRQ8 IRQ9 IRQ10 IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 system timer keyboard system cascade free if not used for serial port 2 free if not used for serial port 1 free if not used for parallel port 2 flexible disk drive controller free if not used for parallel port 1 real-time clock available for PCI devices, if not used by ISA board availa
3 Troubleshooting Your PC The HP Summary Screen and Setup Program The HP Summary Screen and Setup Program This section introduces the HP Summary Screen and the HP Setup program. You can use the Summary Screen and the Setup program to configure your PC and solve configuration problems with your PC HP Summary Screen Check your PC’s configuration when you first use the PC and each time after you install, remove, or upgrade accessories. To check the configuration: 1 Turn on the display and then the PC.
3 Troubleshooting Your PC The HP Summary Screen and Setup Program When you press , the HP Summary Screen, similar to the following one, will appear: VA/6xxx - Copyright 1995 Hewlett-Packard - GZ.xx.xx BIOS Version : GZ.xx.
3 Troubleshooting Your PC The HP Summary Screen and Setup Program 2 Press while F2=Setup is displayed at the bottom of the screen. F2=Setup appears for a short period, during the POST (Power-On- Self-Test). If you fail to press in time and the start-up process continues, you will need to restart your PC to go through the POST again so you can press . 3 A display of the PC’s Setup program will appear, similar to the one below. Note that “Main” is initially highlighted.
3 Troubleshooting Your PC The HP Summary Screen and Setup Program You move through the Setup program by using the following keys: • The or arrows, and used to select fields in the current menu. • The key moves to the previous page and the the next page in a scrollable menu. • The Home key moves to the top item, and the bottom item, of the current menu. • Within a field selects the next lower value and next higher value. • displays a sub-menu for menu items marked with a solid right arrow .
3 Troubleshooting Your PC The HP Summary Screen and Setup Program 56 English
4 Hewlett Packard Support and Information Services
4 Hewlett Packard Support and Information Services Introduction Introduction Hewlett Packard computers are engineered for quality and reliability to give you many years of trouble-free service.
4 Hewlett Packard Support and Information Services Your HP Authorized Reseller Your HP Authorized Reseller HP Authorized Resellers have been trained on HP Vectra equipment and are familiar with its configuration and environment. Authorized Resellers can also answer questions regarding non-HP hardware, software and systems as well as answer queries about usage not intended for, or not commonly used with the HP Vectra.
4 Hewlett Packard Support and Information Services HP Support Assistant CD-ROM HP Support Assistant CD-ROM HP Support Assistant is a yearly subscription service on two CD-ROMs: one for software; and another one for support documentation. The software CD-ROM is updated monthly and contains the latest HP drivers and utilities.
4 Hewlett Packard Support and Information Services Hewlett-Packard Information Services Hewlett-Packard Information Services Hewlett Packard Electronic Information Services are available 24 hours per day, 7 days per week, ensuring that the most up-to-date information is always available. HP Forum on CompuServe The HP Systems Forum on CompuServe is an on-line service, accessible via modem.
4 Hewlett Packard Support and Information Services Hewlett-Packard Information Services HP Forum on America Online The HP Forum on America Online is an electronic information and communication service which can be accessed via modem. To access the HP Forum: • select Keyword Search from the menu, • type HP, • press . This will load the HP Home Page directly onto your screen.
4 Hewlett Packard Support and Information Services Hewlett-Packard Information Services HP BBS Library The HP electronic bulletin board library service contains the latest versions of drivers, BIOS, and utilities, which you can download to your PC using a modem. Support documentation is also available.
4 Hewlett Packard Support and Information Services Hewlett-Packard Information Services HP FAXback on Demand—HP FIRST HP FIRST is a service where you can select documents, support and technical information, data sheets and pre-sales information, which are then faxed to you.
4 Hewlett Packard Support and Information Services Hewlett-Packard Information Services Ordering Drivers and BIOS on Diskette You can order diskettes from HP, with the latest versions of drivers, BIOS and software utilities. The diskettes will be delivered by mail. Information for ordering diskettes is set out in the table below: North and Latin America Europe Phone +1 (970) 339 7009 Monday - Saturday 24 hours per day Phone +44 (1429) 865511 Monday - Friday 8.30 a.m. - 6.00 p.m.
4 Hewlett Packard Support and Information Services HP Support Services HP Support Services Hewlett-Packard provides a three year hardware warranty which includes on-site service during the first year after purchase, and a return service during the second and third years after purchase. This warranty coverage will apply from the nearest HP or HP authorized service outlet. HP telephone support for your Vectra PC is available during the first year of your hardware warranty.
4 Hewlett Packard Support and Information Services Hewlett-Packard Telephone Support Hewlett-Packard Telephone Support HP North American Customer Support Center Assistance from the HP North American Customer Support Center is available Monday to Friday, 7:00 am to 6:00 pm Mountain time. The number is: +1 (970) 635-1000 HP European Customer Assistance from the HP European Customer Support Center is available Monday to Friday, 8:30 am to 6:00 pm Central European time.
4 Hewlett Packard Support and Information Services Lifeline Telephone Support Please have the following information ready when you call so that your enquiry can be dealt with quickly: • • • your HP Vectra model number and serial number the operating system version and the configuration a description of the software installed and the accessories used.
4 Hewlett Packard Support and Information Services HP Network Phone-in Support Service (NPS) HP Network Phone-in Support Service (NPS) The HP Network Phone-in Support Service (NPS) provides fast access to HP experts in networked Multivendor environments. It can help you to: • resolve complex network problems, • leverage HP’s alliances with leading Network Operating Systems and Network manufacturers, • support your HP and non-HP products with a single telephone call, • increase network uptime.
4 Hewlett Packard Support and Information Services Summary Summary The table below summarizes the services and support available from HP or authorized resellers. Service Covers Period covered Response time Fee Basic Warranty Parts and labor for HP Three years from Next working day No charge. products: date of purchase. for on-site. first year on-site, second and third year return to HP. When available Purchase from At time of purchase. HP. HP Parts and labor for HP First three years.
4 Hewlett Packard Support and Information Services Hewlett-Packard Marketing Headquarters Hewlett-Packard Marketing Headquarters Should you wish to contact Hewlett-Packard, check your local telephone directory for the HP Sales and Service Office near you. If you cannot find a convenient HP office, you can write to one of the major HP Sales and Service Offices or one of the Worldwide Marketing Headquarters listed here. ASIA Far East Sales Region Hdqtrs Hewlett-Packard Asia Ltd.
4 Hewlett Packard Support and Information Services Hewlett-Packard Marketing Headquarters 72 English
Glossary adapter An accessory board, that connects to the system board via an accessory board slot. BBS Bulletin Board System. A computer that uses a modem and software to serve as an information source for other computers equipped with a modem. Hewlett-Packard has a BBS that can be reached at +1 (408) 553-3500. BIOS Basic Input-Output System. Software that provides an interface between the computer hardware and the operating system. bus An electrical connection over which information is transported.
Glossary mass storage Any device used to store large amounts of data. Usually refers to hard disks and tape backup units. memory modules Miniature boards containing memory chips. Used for increasing the amount of memory available in the computer. multimedia Combining static media (such as text and pictures) with dynamic data (such as sound, video, and animation) on the same system. ROM Read-Only Memory. Computer memory used to store parts of the computer’s operating system permanently.
Index A accessories installing, 11–?? accessory board installing, 26 problems, 42 Accessory boards, configuring in Windows 3.
Index password setting, 7 PC starting, 6 stopping, 6 PC, unpacking, 2 power cables, connecting, 5 printer connector, 3 installing, 3 problems, 39 problems with accessory board, 42 with software, 43 with the audio interface, 45 with the flexible disk drive, 40 with the hard disk, 40 with the printer, 39 processor upgrade installing, 29 switch location, 49 System board, 49 system board, 49 jumper location, 49 switch location, 49 System board, switches, 49 R removing the cover, 13 replacing IDE drives, 22 R
Regulatory Information and Warranty
Regulatory Information DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: HEWLETT-PACKARD Manufacturer’s Address: 5 Avenue raymond Chanas 38320 Eybens, FRANCE Declares that the product: Product Name: Personal Computer Model Number: HP Vectra VA 6/xxx Models DT and MT Conforms to the following Product Specifications: International: SAFETY Europe: EMC IEC 950: 1991+A1+A2 +A3 EN 60950: 1992+A1+A2 EN 60825-1994 CISPR 22: 1993 /EN 55022: 1994 Class B EN 50082-1: 1992
FCC (for USA only) Federal Communications Commission Radio Frequency Interference Statement Warning: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Notice for the United Kingdom The HP Vectra PC is approved under approval number NS/G/1234/J/100003 for indirect connection to Public Telecommunication Systems within the United Kingdom. Noise Declaration for Germany Lärmangabe nach Maschinenlärmverordnung - 3 GSGV (Deutschland) LpA < 70 db am Arbeitsplatz normaler Betrieb nach EN27779: 11.92.
HP Hardware Warranty Important: This is your hardware product warranty statement. Read it carefully. Warranty terms may be different in your country. If so, your Authorized HP Dealer or Hewlett-Packard Sales and Service Office can give you details. Three Year Limited Hardware Warranty Hewlett-Packard (HP) warrants this hardware product against defects in materials and workmanship for a period of three years from receipt by the original end-user purchaser.
Customer-replaceable components–such as the keyboard or mouse–may be serviced through expedited part shipment. In this event, HP will prepay shipping charges, duty, and taxes; provide telephone assistance on replacement of the component; and pay shipping charges, duty, and taxes for any part that HP asks to be returned.
HP Software Product License Agreement and Software & Product Limited Warranty Your HP Vectra PC contains preinstalled software programs. Please read the Software License Agreement before proceeding. CAREFULLY READ THIS LICENSE AGREEMENT AND LIMITED WARRANTY STATEMENT BEFORE PROCEEDING TO OPERATE THIS EQUIPMENT. RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT THE CUSTOMER AGREES TO ALL TERMS AND CONDITIONS OF THE LICENSE AGREEMENT.
HP Software Product Limited Warranty THIS HP SOFTWARE PRODUCT LIMITED WARRANTY SHALL COVER ALL SOFTWARE THAT IS PROVIDED TO YOU, THE CUSTOMER, AS PART OF THE HP COMPUTER PRODUCT, INCLUDING ANY OPERATING SYSTEM SOFTWARE. IT SHALL SUPERSEDE ANY NON-HP WARRANTY TERMS THAT MAY BE FOUND ONLINE, OR IN ANY DOCUMENTATION OR OTHER MATERIALS CONTAINED IN THE COMPUTER PRODUCT PACKAGING. Ninety-Day Limited Software Warranty.
Your HP Vectra PC Physical Characteristics Characteristic Description Weight (excluding display and keyboard) 15 kg (33 pounds) Dimensions Width: 21 cm (8.27”), Height: 41.5 cm (16.34”), Depth: 40.5 cm (15.95”) Footprint 0.085 m2 (0.
PC Documentation Roadmap If you want to ...
