User Manual

Troubleshooting and Maintenance
Troubleshooting Techniques
Reference GuideStartup Guide 101
If the computer can’t find Wordpad.exe after inserting a CD
• The system is trying to open a .doc file in WordPad, but cannot find the Wordpad.exe
program file. Type C:\Program Files\Accessories in the error message box.
Display Problems
If the computer is on, but the screen is blank
• Move the mouse or pointing stick, or tap the touch pad. This will wake the display if
it is in Display-off mode.
• Press Fn+F5 in case the internal display was disabled. (Do this three times to return to
the state you started from.)
• If the computer is cold, allow it to warm up.
If the screen is difficult to read
• Try setting the display resolution to its default setting of 1024×768 or 1400 × 1050:
click Start, Settings, Control Panel, Display, Settings.
If an external display does not work
• Check the connections.
• Press Fn+F5 in case the external monitor was disabled. (Do this three times to return
to the state you started from.)
• The external monitor may not be detected. In the BIOS Setup utility, try setting Video
Display Device to Both in the Main menu.
• If you’re using a TV connected to the S-video port, you must activate the TV—see
“To use a TV set as a monitor” on page 86.
• Test the display with the e-DiagTools diagnostics. See “Testing the Hardware” on
page 120.
If an external display cannot use high resolutions
• For Windows 98, use the default display type for the internal display: Default
Monitor. If you change the display type, non-Plug-and-Play (non-DDC) external
monitors will not be able to use resolutions higher than the resolution of the internal
display. You can check display settings using Display in Control Panel, or by right-
clicking the desktop and then clicking Properties.