User Manual

Troubleshooting and Maintenance
Troubleshooting Techniques
Reference GuideStartup Guide 105
• For Windows 98, see c:\hp\Drivers\Ir\Readme.txt for additional information.
Keyboard and Pointing Device Problems
If the pointer is difficult to control
• Adjust the pointer controls: click Start, Settings, Control Panel, the double-click
Mouse.
If the touch pad or pointing stick doesn’t work
• Don’t move the pointer or touch the touch pad while the computer is rebooting or
resuming from Standby mode. If this happens, try the following:
• Press a key on the keyboard to restore normal operation.
• Suspend and resume operation using the sleep button.
• Shut down and restart Windows.
• If an external mouse is connected, the built-in pointing devices are normally disabled.
You can change this setting with the BIOS Setup utility—see “To run the BIOS Setup
utility” on page 122.
• Restart the computer: click Start, Shut Down, Restart.
If the touch pad moves the pointer or cursor while you type
• Increase the PalmCheck setting for the touch pad:
1. Double-click the touch pad icon in the taskbar.
–or–
Click Start, Settings, Control Panel, then double-click Mouse.
2. Click the Touch tab, and select the touch pad device.
3. Adjust the PalmCheck slider, and click Apply.
• Disable the touch pad: on the Touch tab, select the touch pad device, then select
Disable and click Apply.
If a PS/2 scroll mouse doesn’t work
• The built-in pointing devices must be disabled for the mouse’s scroll feature to work.
In the BIOS Setup utility, make sure the PS/2 Pointing Devices option in the System
Devices menu is set to Auto. See “To run the BIOS Setup utility” on page 122.