User Manual

Troubleshooting and Maintenance
Troubleshooting Techniques
Reference GuideStartup Guide 115
• For Windows ME or 98, check the Hibernate timeout in BIOS Setup—see “To run
the BIOS Setup utility” on page 122.
If your computer has more than 768 MB of RAM, you must expand the Utility
partition on the hard disk—see “To recover the factory installation of your hard disk”
on page 129.
If the Standby option is missing from the Shut Down window
• Do not allow Windows 98 to disable APM. It may prompt you to do this in certain
situations—always answer “No”.
• If the Windows 98 Standby option is missing, restore it as follows:
1. In Control Panel, double-click System.
2. On the System Manager tab, expand the System Devices, select Advanced Power
Management, and click Remove.
3. Restart the computer.
4. In Control Panel, double-click Add New Hardware, and follow the prompts to
install support for APM.
5. Restart the computer.
Printing Problems
Hint
You will usually be able to solve most printing problems by using the Print
Troubleshooter in Windows Help: click Start, Help.
If a serial or parallel printer doesn’t print
• Make sure the printer is on and has paper in it.
• Make sure you are using the correct printer cable or cable adapter, and that the cable
is secure at both ends.
• Check for printer errors.
If the left edge of printed output is missing
• Certain applications may not work properly with 600-dpi printers. If you’re using
such a printer, try selecting a compatible printer driver for a 300-dpi printer. For
example, if you were using a 600-dpi HP LaserJet printer, you might try using the
HP LaserJet IIIsi driver (300-dpi).