User Manual

HP Support and Service
Getting Assistance for Your Computer
Reference GuideStartup Guide 137
If your computer is under warranty. To receive warranty repair service, contact an HP-
authorized reseller, or contact the HP Customer Care Center—see “To contact HP for
support or service” on page 134. The support technician will help qualify your unit for
warranty repair based on the warranty applicable to your unit and original purchase date,
and will provide you with repair processes. Warranty service may include the cost of
shipping, handling, duties, taxes, freight, or fees to or from the service location.
If your computer is no longer under warranty. Contact an HP-authorized reseller or
the HP Customer Care Center (see “To contact HP for support or service” on page 134).
The support provider will let you know about repair charges and processes.
To prepare your computer for shipment
See “To receive repair service” above to determine if your computer must be sent in for
service. If so, prepare your computer for shipment as follows.
1. Important. Back up your hard disk drive. The hard disk may need to be replaced or
reformatted while your computer is being repaired.
2. Hewlett-Packard cannot guarantee the return of removable components. Please
remove the following prior to sending your computer in for service:
• PC cards.
• AC adapter and power cord.
• Any removable media, such as CDs, DVDs, or floppy disks.
• Any hardware not involved in the problem and not requested for repair.
3. When sending your computer to Hewlett-Packard, please use the original product
packaging or other substantial packaging in order to avoid damage to the unit in
transit.
Note
If the hard disk drive is defective, you will receive a replacement drive that is either
unformatted or loaded with software for verification. You should restore the computer’s
original software using your Recovery CD (see “To recover the factory installation of
your hard disk” on page 129) or other recovery method.