Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
© Copyright 2020 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Core, Iris, Optane, Thunderbolt, vPro, and XMM are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider. IMPORTANT: See "Removal and replacement procedures for Customer Self-Repair parts" for details. Accessing parts described in "Removal and replacement procedures for authorized service provider parts" can damage the computer or void your warranty.
iv Important notice about Customer Self-Repair parts
Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
vi Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 Components .................................................................................................................................................. 6 Right side ...............................................................................................................................................................
Generating static electricity .............................................................................................................. 29 Preventing electrostatic damage to equipment ............................................................................... 30 Personal grounding methods and equipment .................................................................................. 30 Grounding the work area .........................................................................................
Preparing for a BIOS update ........................................................................................... 76 Downloading a BIOS update ......................................................................... 76 Installing a BIOS update ............................................................................... 77 Changing the boot order using the f9 prompt .................................................................................. 77 TPM BIOS settings (select products only) .......
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 86 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 86 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ............................................................................................................................ 86 Customizing Remote HP PC Hardware Diagnostics UEFI settings ....................................
1 Product description This table provides detailed product information. Table 1-1 Product components and their descriptions Category Description Product Name HP EliteBook 840 G8 Notebook PC Processors Intel® processors Intel Core® i7-1165G7 Intel Core i5-1135G7 Graphics Internal graphics Intel Iris® Xe Graphics Supports HD Decode, DX12, and HDMI 2.0, HDCP 2.
Table 1-1 Product components and their descriptions (continued) Category Description 250 nits, 45% CG, HD + IR camera, WWAN (4G), Touch-on panel (TOP) Memory Two customer-accessible memory module slots supporting up to 64 GB of RAM DDR4-3200 dual-channel support Supports the following configurations: Primary storage ● 64 GB (32 × 2) ● 48 GB (32 + 16) ● 32 GB (16 × 2) ● 24 GB (16 + 8) ● 20 GB (16 + 4) ● 16 GB (8 × 2) or (16 × 1) ● 8 GB (8 + 4) ● 8 GB (8 × 1 or 4 × 2) ● 4 GB (4 × 1) M.
Table 1-1 Product components and their descriptions (continued) Category Description Supports WDR (Wide Dynamic Range) Support for models without a camera RJ-45 (network) jack No direct Ethernet support, available via accessories The following support S4/S5 wake on LAN (via out of band) and S0/S3/S4/S5 MPAT (via out of band): HP Docking Station, HP USB-C Mini Dock, HP USB-C/A Universal Dock G2, HP USB-C Dock G5, HP Thunderbolt Dock 120 W G2.
Table 1-1 Product components and their descriptions (continued) Category Description Backlit, spill resistant, HP Dura Keys Backlit, spill resistant, HP Dura Keys, privacy Not backlit, spill resistant, HP Dura Keys Touchpad Firmware PTP Microsoft® precision touchpad default gestures support No hybrid mode support Power requirements Battery 3 cell, 53 Whr, lithium polymer, HP Long Life HP Fast Charge Technology Smart AC adapters 65 W, right angle, 4.5 mm, 1.8 m (5.9 ft) 65 W, right angle, 4.
Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Home 64 Plus Windows 10 Home 64 Plus Single Language Windows 10 Home 64 Plus Single Language Africa Market PPP Windows 10 Home 64 Plus Single Language APAC EM PPP Windows 10 Home 64 Plus Single Language India Market PPP Windows 10 Home 64 Plus Single Language Indonesia Market PPP Windows 10 Home 64 Single Language Windows 10 Home 64 Single Language Africa Market PPP Windows 10 Home 64 Single Language APAC Market
2 Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component (1) Description nano SIM card reader (select products only) Supports a wireless subscriber identity module (nano SIM) card.
Table 2-1 Right-side components and their descriptions (continued) Component (4) Description Battery light When AC power is connected: ● White: The battery charge is greater than 90%. ● Amber: The battery charge is from 0 to 90%. ● Off: The battery is not charging. When AC power is disconnected (battery not charging): (5) Power connector ● Blinking amber: The battery has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly.
Table 2-2 Left-side components and their descriptions (continued) Component Description WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
Table 2-3 Display components and their descriptions (continued) Component Description (5) Camera light(s) (select products only) On: One or more cameras are in use. (6) Camera (select products only) Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows, instead of a password logon. NOTE: Camera functions vary depending on the camera hardware and software installed on your product.
Touchpad components Use the illustration and table to identify the touchpad components. Table 2-4 Touchpad components and their descriptions Component Description (1) Pointing stick Moves the pointer on the screen. (2) Left pointing stick button Functions like the left button on an external mouse. (3) Right pointing stick button Functions like the right button on an external mouse. (4) Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen.
Table 2-5 Lights and their descriptions Component Description (1) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (2) Fn lock light On: The fn key is locked. (3) Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle viewing. (4) Mute light ● On: Computer sound is off. ● Off: Computer sound is on. ● On: Microphone is off. ● Off: Microphone is on. ● On: The computer is on.
Table 2-6 Button, speakers, and fingerprint reader and their descriptions Description Component (1) Speakers (2) Produce sound. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) Power button ● When the computer is off, press the button briefly to turn on the computer.
Table 2-6 Button, speakers, and fingerprint reader and their descriptions (continued) Description Component IMPORTANT: To prevent fingerprint logon issues, make sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader. Special keys Use the illustration and table to identify the special keys. Table 2-7 Special keys and their descriptions Component Description (1) esc key Displays system information when pressed in combination with the fn key.
Table 2-7 Special keys and their descriptions (continued) Component Description ● When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only). ● When the computer is in Hibernation, press the button briefly to exit Hibernation. IMPORTANT: Pressing and holding down the power button results in the loss of unsaved information.
Labels The labels affixed to the computer provide information you might need when you troubleshoot system problems or travel internationally with the computer. Labels might be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
Table 2-10 Service label components (continued) Component (4) Serial number (5) Warranty period Table 2-11 Service label components Component (1) HP product name (2) Product ID (3) Serial number (4) Warranty period ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
4. Replace the tray in the computer. Press in gently on the tray (4) until it is firmly seated. NOTE: SIM tray appearance might vary. Removing a nano SIM card Follow these steps to remove a nano SIM card. 1. Release the card tray as described above, and then remove the card. 2. Replace the tray in the computer. Press in gently on the tray until it is firmly seated.
3 Illustrated parts catalog Use this table to determine the spare parts that are available for the computer. Computer major components To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number (1) Display assembly not available as a spare part NOTE: Display spare parts are available only as subcomponents. For spare part information, see Display assembly subcomponents on page 20. (2) Top cover/keyboard NOTE: (3) For a detailed list of country codes, see Keyboard with top cover on page 74.
Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (15) Fan M07102-001 (16) Heat sink (includes replacement thermal material) M07204-001 (17) Solid-state drive 512 GB, PCIe, TLC, self-encrypting drive (SED) L85368-001 512 GB, PCIe + 32 GB Optane memory L85366-001 256 GB, PCIe, TLC, self-encrypting drive (SED) M07245-001 256 GB, PCIe, value L85354-001 128 GB, PCIe, TLC M06792-001 (18) Solid-state drive cover (included in Bracket
Table 3-2 Display component descriptions and part numbers Item Component (1) Bezel (2) Spare part number For use in models with an IR camera and ambient light sensor M07163-001 For use in models with an IR camera M07164-001 For use in models with an RGB camera and ambient light sensor M07165-001 For use in models with an RGB camera M07166-001 For use in models with a microphone module (no camera) M07100-001 Display panel 1000 nits M36316-001 250 nits M36315-001 250 nits, Touch-on Panel (
Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number (8) Ambient light sensor M07212-001 (9) Ambient light sensor board to hub board cable (included in Cable Kit) M07101-001 (10) Microphone module M07208-001 Third microphone module M07209-001 (11) Microphone board cable (included in Cable Kit) M07101-001 (12) Hub board For use in models with an RGB camera or microphone module M07210-001 For use in models with an IR camera M07211-001 (13
Table 3-3 Cable Kit content descriptions and part number (continued) Component Spare part number Touchpad cable Fingerprint reader board cable Smart card reader to system board cable NFC module to system board cable USB board to system board cable Camera/microphone module to hub board cable Bracket Kit To identify the Bracket Kit components, use this illustration and table.
Table 3-5 Plastics Kit component descriptions and part numbers Item Component Spare part number Plastics Kit, includes: M07215-001 (1) I/O frame (2) Fingerprint reader insert (3) SIM card insert (4) Smart card reader insert Miscellaneous parts To identify the miscellaneous parts, use this table. Table 3-6 Miscellaneous part descriptions and part numbers Component Spare part number AC adapters 65 W, nPFC, USB-C, RC, 1.8 m (5.
Table 3-6 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Power cord (C7, conventional, 1.0 m [3.3 ft]) Japan L19375-001 Power cord (C5, conventional, 1.0 m [3.
Table 3-6 Miscellaneous part descriptions and part numbers (continued) Component Spare part number South Korea L19366-002 Switzerland L19370-002 Taiwan L19372-002 Thailand L19371-002 The United Kingdom L19373-002 Power cord (C13, premium, 1.0 m [3.3 ft]) Italy/Chile L22103-001 South Korea L22340-001 United Kingdom L22332-001 Power cord (C5, 1.0 m [3.
Table 3-6 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L36818-001 India L36820-001 Israel L36819-001 Italy L44788-001 North America L36822-001 People's Republic of China L36823-001 South Africa L36824-001 Switzerland L36825-001 Taiwan L36827-001 Thailand L36826-001 United Kingdom L36828-001 Miscellaneous parts 27
4 Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
Table 4-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V 2,000 V Removing DIPs from vinyl tray 2,000 V 4,000 V 11,500 V Removing DIPs from polystyrene foam 3,500 V 5,000 V 14,500 V Removing bubble pack from PCB (printed circuit board) 7,000 V 20,000 V 26,500 V Packing PCBs in foa
Table 4-2 Static shielding protection levels (continued) Static shielding protection levels Carbon-loaded plastic 7,500 Metallized laminate 15,000 Grounding the work area To prevent static damage at the work area, follow these precautions. ● Cover the work surface with approved static-dissipative material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.
● Transparent metallized shielding bags ● Transparent shielding tubes Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment. 32 ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
5 Removal and replacement procedures for Customer Self-Repair parts This chapter provides removal and replacement procedures for Customer Self-Repair parts. NOTE: The Customer Self-Repair program is not available in all locations. Installing a part that is not supported by the Customer Self-Repair program can void your warranty. Check your warranty to determine whether Customer Self-Repair is supported in your location.
2. Starting near the hinges, use a nonmarking, nonconductive tool to release the edges of the bottom cover from the computer (1). 3. Remove the bottom cover from the computer (2). To replace the bottom cover, reverse the removal procedures. Memory modules To remove the memory modules, use this procedure and illustration.
Before removing the memory, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 33). 2. Remove the bottom cover (Bottom cover on page 33). 3. Disconnect the battery cable from the system board (see Battery on page 43). If you are replacing a memory module, remove the existing memory module: 1. Use the tab (1) to lift the cover off the memory modules (2). The cover is held in place by clips on the system board.
2. Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then remove the module (2). Use the same procedure to remove all memory modules. IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container. To install a memory module: 36 1.
3. Replace the cover by inserting the edges of the cover into the clips on the system board that surround the memory modules (1). WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-3 WLAN module descriptions and part numbers Description Spare part number Intel Wi-Fi 6 AX201 802.
2. Remove the Phillips M2.0 × 2.5 screw (2), and then remove the WLAN module (3). NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable connects to the WLAN module #1 Aux terminal. 3. If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration.
Table 5-4 WWAN module descriptions and part numbers Description Spare part number Intel XMM 7360 LTE-Advanced (Cat 9) L70670-001 Qualcomm Snapdragon X55 LTE + 5G L83053-001 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
4. If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WWAN module. Solid-state drive To remove the M.2 solid-state drive, use this procedure and illustration.
1. Remove the Phillips M2.0 × 2.5 screw (1) that secures the drive to the computer. 2. Pull the drive away from the socket to remove it (2).
3. Replace the cover by inserting the edges of the cover into the clips on the system board near the sides of the solid-state drive. To install the solid-state drive, reverse the removal procedures. NOTE: 42 Solid-state drives are designed with a notch to prevent incorrect insertion.
6 Removal and replacement procedures for authorized service provider parts This chapter provides removal and replacement procedures for authorized service provider parts. IMPORTANT: Components described in this chapter should be accessed only by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
WARNING! To avoid personal injury and damage to the product: ● Do not puncture, twist, or crack the battery. ● Do not cause an external puncture or rupture to the battery. They can cause a short inside the battery, which can result in battery thermal runaway. ● Do not handle or touch the battery enclosure with sharp objects such as tweezers or pliers, which might puncture the battery. ● Do not compress or squeeze the battery case with tools or heavy objects stacked on top of the case.
4. Remove the battery from the computer (5). To insert the battery, reverse the removal procedures. RTC battery To remove the RTC battery, use this procedure and illustration. Table 6-2 RTC battery description and part number Description Spare part number RTC battery L13694-001 Before removing the RTC battery, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 33). 2. Remove the bottom cover (Bottom cover on page 33). 3.
2. Use a tool (2) to release the battery from the computer (3). Reverse this procedure to install the RTC battery. Speakers To remove the speakers, use this procedure and illustration. Table 6-3 Speaker description and part number Description Spare part number Speaker Kit M07107-001 Before removing the speakers, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 33). 2. Remove the bottom cover (Bottom cover on page 33). 3.
3. Remove the speakers from the computer (3) . Reverse this procedure to install the speakers. Card reader board To remove the card reader board, use this procedure and illustration. Table 6-4 Card reader board description and part number Description Spare part number Card reader board M07105-001 Card reader board cable (included in Cable Kit) M07101-001 Before removing the card reader board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 33). 2.
3. Remove the board from the computer (3). Reverse this procedure to install the card reader board. Power connector cable To remove the power connector cable, use this procedure and illustration. Table 6-5 Power connector cable description and part number Description Spare part number Power connector cable M15626-001 Before removing the power connector cable, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 33). 2.
3. Remove the power connector cable from the computer (3). Reverse this procedure to install the power connector cable. USB board To remove the USB board, use this procedure and illustration. Table 6-6 USB board description and part number Description Spare part number USB board M36398-001 USB board cables (included in Cable Kit) M07101-001 USB bracket (included in Bracket Kit) M08556-001 Before removing the USB board, follow these steps: 1.
4. Remove the board from the computer (5). Reverse this procedure to install the USB board. Fingerprint reader board To remove the fingerprint reader board, use this procedure and illustration.
3. Remove the fingerprint reader board from the computer (4). Reverse this procedure to install the fingerprint reader board. Touchpad To remove the touchpad, use this procedure and illustration. Table 6-8 Touchpad description and part number Description Spare part number Touchpad button board M07106-001 Touchpad M42237-001 Touchpad with NFC antenna M42238-001 Touchpad cable (included in Cable Kit) M07101-001 Before removing the touchpad, follow these steps: 1.
6. Lift the metal tape (6), and then remove the touchpad from the computer (7). 7. Disconnect the cable from the reverse ZIF connector on the NFC module (1). 8. Peel the system board cable from the side of the touchpad (2). 9. Remove the five Phillips M1.6 × 1.8 screws (3) that secure the touchpad to the computer. 10. Remove the touchpad from the computer (4). Reverse this procedure to install the touchpad.
NFC module To remove the NFC module, use this procedure and illustration. Table 6-9 NFC module description and part number Description Spare part number NFC module M07214-001 NFC module cable (included in Cable Kit) M07101-001 Before removing the NFC module, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 33). 2. Remove the bottom cover (Bottom cover on page 33). 3. Remove the battery (see Battery on page 43). Remove the NFC module: 1.
Table 6-10 Fan description and part number Description Spare part number Fan assembly M07102-001 Before removing the fan, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 33). 2. Remove the bottom cover (Bottom cover on page 33). 3. Disconnect the battery cable from the system board (see Battery on page 43). Remove the fan assembly: 1. Remove the cables from the clips on the side of the fan (1). 2.
1. Prepare the computer for disassembly (Preparation for disassembly on page 33). 2. Remove the bottom cover (Bottom cover on page 33). 3. Disconnect the battery cable from the system board (see Battery on page 43). Remove the heat sink: 1. In the order indicated on the heat sink, loosen the four captive Phillips screws (1) that secure the heat sink to the computer. 2. Remove the heat sink from the computer (2).
3. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations. Thermal paste is used on the system board component (1) and on the heat sink area (2) that services it. Reverse this procedure to install the heat sink.
● Memory modules (see Memory modules on page 34). ● WLAN module (see WLAN module on page 37). ● WWAN module (see WWAN module on page 38). ● Solid-state drive (see Solid-state drive on page 40). ● Heat sink (see Heat sink on page 54). Remove the system board: 1.
2. Remove the four Phillips M2.0 × 4.0 screws (1) that secure the bracket to the system board, and then remove the bracket (2). The plastic bracket is available in the Plastics Kit as spare part number M07215-001. 58 3. Remove the two Phillips M2.0 × 4.0 screws (1) and the three Phillips M2.0 × 2.0 screws (2) that secure the system board to the computer. 4. Remove the SIM card insert from the computer (3).
5. Lift the side of the system board upward (1), and then pull the system board away from the connectors on the side of the computer to remove it (2). Reverse this procedure to install the system board. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. Full hinge-up displays are not available as spare parts. Spare parts for displays are available only at the subcomponent level. Before removing the display panel, follow these steps: 1.
60 3. Disconnect the antenna cables from the WLAN module (5) and disconnect the left display cable (6), and then remove the cables from the clips along the side of the fan (7). 4. Remove the six Phillips M2.5 × 4.0 screws (1) that secure the display assembly to the computer. 5. Rotate the display to open the hinges (2). 6. Separate the display assembly from the computer (3). 7.
a. Flex the bottom (1), the left and right sides (2), and then the top of the bezel (3) to release it. b. Remove the bezel from the display (4). Bezels are available as the following spare part numbers: NOTE: When replacing the bezel, be sure that the replacement bezel matches the original bezel. 8.
9. If you need to remove the hinges from the display enclosure: a. Remove the three Phillips M2.0 × 10.0 screws (1) from each hinge. b. Remove the hinges from the display (2). The hinges are available in the Hinge Kit as spare part number M07104-001. 10.
a. Check the fit of the various alignment tools on the display assembly. Make note of the best fitting alignment tool to use when replacing the display panel. b. The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel. To remove the panel, use tweezers to grasp the end of the tape (1). While turning the tweezers, wrap the tape around the tweezers (2) as you continue to pull the tape out from behind the display panel (3).
e. Remove the panel (4). 11. When replacing the display panel, follow these steps: IMPORTANT: panel. 64 Before installing the display panel, be sure to install the display cable to the back of the a. Peel the protective layer from the bottom of the adhesive strips (1). b. Starting near the bottom of the inside of the display back cover (2), install the adhesive strips on both the left and right sides by aligning them with the groove on the edge of cover (3). c.
e. Insert the top of the panel into the top of the display rear cover (6), and then rotate the panel into place (7). Be sure that the upper corners of the panel are positioned up against the insides of the alignment tools. The double-sided adhesive strips are available as spare part number M14479-001. f. Remove the alignment tool. g. Replace the bezel by pressing along the bottom, sides, and then top of the bezel to snap it into place.
66 h. Install temporary rubber spacer strips on the left and right sides of the bezel (1), and then close the display (2). i. Position the computer upside down on a table. j. Leave the computer upside down on the table for 20 minutes to allow the adhesive to set. k. Position the computer upright on a table. l. Leave the computer upright on the table for 10 minutes to be sure that the panel sits correctly in the display.
m. Open the display and remove rubber spacer strips. n. Replace the hinge cover by positioning the cover over the bottom of the display, rotating the cover upward, sliding it to the left, and then replacing the screw. 12. If you need to remove the hub board from the display: a. Disconnect the display cable from the ZIF connector (1) on the hub board. b. Disconnect the camera cable from the ZIF connector (2) on the hub board. c.
13. If you need to remove the ambient light sensor from the display, disconnect the cable from the reverse ZIF connector on the board (1), and then use a tool (2) to release the sensor from the computer (3). The ambient light sensor is available as spare part number M07212-001. 14. If you need to remove the second ambient light sensor from the display, disconnect the cables from the ZIF connectors on the board (1), and then remove the sensor from the computer (2).
15. If you need to remove the microphone board from the display, disconnect the cable from the reverse ZIF connector on the board (1), and then use a tool (2) to release the board from the computer (3). The microphone board is available as spare part number M07208-001 and M07209-001 for the rearfacing third microphone. 16.
17. If you need to remove the display cable, disconnect the cable from the ZIF connector on the hub board (1), remove the cable from the clips at the bottom of the display back cover (2), and then remove the cable (3). The display panel cable is available as spare part number M07203-001. 18. If you need to remove the camera cable, disconnect the cable from the ZIF connector on the hub board (1), and then peel the cable off the inside of the display back cover to remove it (2).
19. If you need to remove the WLAN antenna cables, peel the antennas off the inside of the display back cover (1), remove the cables from the clips at the bottom of the cover (2), (3), and then remove the antennas and cables (4). 20. If you need to remove the WWAN antenna cables, peel the antennas off the inside of the display back cover (1), remove the cables from the clips in the back (2) and near the hinge on the display back cover (3), and then remove the antennas and cables (4).
21. If you need to remove the ambient light sensor cable, disconnect the cable from the ZIF connectors on the ambient light sensor board (1) and hub board (2), and then peel the cable off the inside of the display back cover to remove it (3). The ambient light sensor cable is available in the Cable Kit as spare part number M07101-001.
22. If you need to remove the second ambient light sensor cables, disconnect the cable from the ZIF connectors on the second ambient light sensor (1) and hub board (2), and then peel the cables off the inside of the display back cover to remove them (3). The second ambient light sensor cable is available in the Cable Kit as spare part number M07101-001.
Reverse this procedure to reassemble and replace the display assembly. Keyboard with top cover The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards. The second table provides the country codes.
7 Computer Setup (BIOS), TPM, and HP Sure Start HP provides several tools to help set up and protect your computer. Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as hard drives, display, keyboard, mouse, and printer). Computer Setup includes settings for types of devices installed, the startup sequence of the computer, and amount of system and extended memory.
1. Start Computer Setup. See Using Computer Setup on page 75. 2. Select Main, select Apply Factory Defaults and Exit, and then select Yes. NOTE: If you are using arrow keys to highlight your choice, you must then press enter. NOTE: On select products, the selections might display Restore Defaults instead of Apply Factory Defaults and Exit. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings.
1. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier.
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or licenses must be obtained if applicable. For any compliance issues arising from your operation or usage of TPM that violates the previously mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.
8 Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster. IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process.
Creating a system restore System Restore is available in Windows. The System Restore software can automatically or manually create restore points, or snapshots, of the system files and settings on the computer at a particular point. When you use System Restore, it returns your computer to its state at the time you made the restore point. Your personal files and documents should not be affected.
To change the boot order: 1. Insert the HP Recovery media. 2. Access the system Startup menu. ● For computers or tablets with keyboards attached, turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options. ● For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume up button, and then select f9. ‒ or – Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9. 3.
9 Using HP PC Hardware Diagnostics You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics UEFI, a firmware feature.
NOTE: To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from Support Assistant After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant. 1. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar. 2. Select Troubleshooting and fixes. 3. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 4.
The tool downloads to the selected location. Downloading HP Hardware Diagnostics Windows by product name or number (select products only) You can download HP PC Hardware Diagnostics Windows by product name or number. NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number. 1. Go to http://www.hp.com/support. 2.
Starting HP PC Hardware Diagnostics UEFI To start HP PC Hardware Diagnostics UEFI, follow this procedure. 1. Turn on or restart the computer, and quickly press esc. 2. Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a. Connected USB flash drive NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 85. 3. b. Hard drive c.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/ techcenter/pcdiags, and then select Find out more.
3. Make your customization selections. 4. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts.
10 Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric U.S. Width 323.4 mm 12.73 in Depth 214.6 mm 8.45 in Height (400 nits and above, nontouch) 17.95 mm 0.
35.6 cm (14.0 in) display specifications This section provides specifications for your display. Table 10-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.
Table 10-3 Solid-state drive specifications (continued) 128 GB* Operating temperature 256 GB* 512 GB* 1 TB* 2 TB* 0°C to 70°C (32°F to 158°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications can differ slightly. NOTE: 90 Certain restrictions and exclusions apply. Contact support for details.
11 Statement of memory volatility For general information regarding nonvolatile memory in HP business computers, and to restore nonvolatile memory that can contain personal data after the system has been turned off and the hard drive has been removed, use these instructions. HP business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR memory. The amount of nonvolatile memory present in the system depends upon the system configuration.
g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, and then clear the check box for DriveLock password on restart. Select OK to proceed. h. Select the Main menu, and then select Reset BIOS Security to factory default. Select Yes at the warning message. The computer reboots. i.
Nonvolatile memory usage Use this table to troubleshooting nonvolatile memory usage.
Table 11-1 Troubleshooting steps for nonvolatile memory usage (continued) Nonvolatile memory type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data entered into this memory? How is this memory write-protected? on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions. 94 Intel Management 1.
Questions and answers Use this section to answer your questions about nonvolatile memory. 1. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: The restore defaults feature does not securely erase any information on your hard drive. See question and answer 6 for steps to securely erase information. The restore defaults feature does not reset the Custom Secure Boot keys. See question and answer 7 for information about resetting the keys. 2. a.
IMPORTANT: Resetting results in the loss of information. These steps do not reset Custom Secure Boot Keys. See question and answer 7 for information about resetting the keys. 7. a. Turn on or restart the computer, and then quickly press esc. b. Select Main, and then select Reset Security to Factory Defaults. c. Follow the on-screen instructions. d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
12 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Table 12-1 Power cord requirements for specific countries and regions (continued) 98 Country/region Accredited agency Applicable note number India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 United Kingdom ASTA 1 United States UL 2
13 Recycling When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.
Index A AC adapters, spare part numbers 24 B backup, creating 79 backups 79 BIOS determining version 76 downloading an update 76, 77 updating 76 Bluetooth label 15 boot order changing using the f9 prompt 77 boot order, changing 80 bottom 15 bottom components 14 bottom cover removal 33 spare part number 33 Bracket Kit spare part number 23 C Cable Kit spare part number 22 card reader board removal 47 spare part number 47 cases, spare part numbers 24 cautions electrostatic discharge 28, 29 component bottom 1
service 15 wireless certification 15 WLAN 15 left side components 7 locks, spare part numbers 24 M memory nonvolatile 91 volatile 91 memory cover illustrated 23 memory modules removal 34 spare part numbers 34 mice, spare part numbers 24 N nano SIM card, inserting 16 nano SIM card, removing 17 NFC module removal 53 spare part number 53 nonvolatile memory 91 P packaging guidelines 28, 32 Plastics Kit spare part number 23 pointing device, product description 3 ports product description 3 power connector cable
WWAN module removal 38 spare part numbers 102 Index 38
