Officejet 6220 ePrinter/Officejet Pro 6230 ePrinter User Guide
Copyright information Hewlett-Packard Company notices Acknowledgements © 2014 Copyright Hewlett-Packard Development Company, L.P. The information contained in this document is subject to change without notice. Edition 1, 7/2014 All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of HewlettPackard, except as allowed under copyright laws. Microsoft, Windows, Windows XP, Windows Vista, Windows 7, Windows 8, and Windows 8.1 are U.
Safety information Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. 1. Read and understand all instructions in the documentation that comes with the printer. 2. Observe all warnings and instructions marked on the product. 3. Unplug this product from wall outlets before cleaning. 4. Do not install or use this product near water, or when you are wet. 5. Install the product securely on a stable surface. 6.
Table of contents 1 How do I? ...................................................................................................................................................... 1 2 Get started .................................................................................................................................................... 1 Accessibility ......................................................................................................................................................
4 HP ePrint .................................................................................................................................................... 37 Set up HP ePrint ................................................................................................................................................... 37 Use HP ePrint .......................................................................................................................................................
Understand printer reports ................................................................................................................................. 55 Printer status report ......................................................................................................................... 55 Network configuration page ............................................................................................................. 56 Printer information page ........................................
Wireless notice to users in Japan .................................................................................... 84 Environmental product stewardship program .................................................................................................... 84 Paper use ........................................................................................................................................... 85 Plastics ..................................................................................
1 2 How do I? ● Get started ● Print ● Use HP ePrint ● Work with ink cartridges ● Solve a problem Get started This guide provides details about how to use the printer and how to resolve problems.
Support For more details about the accessibility of this printer and HP's commitment to product accessibility, visit HP's website at www.hp.com/accessibility. For accessibility information for Mac OS X, visit the Apple website at www.apple.com/accessibility. HP EcoSolutions (HP and the Environment) Hewlett-Packard is committed to helping you optimize your environmental footprint and empowering you to print responsibly—at home or in the office.
NOTE: The printer's Sleep Mode and Auto-Off features are temporarily not available if one or more of the ink cartridges are missing. After the cartridge is reinstalled, these features resume. Optimize Printing Supplies To optimize printing supplies such as ink and paper, try the following: ● Recycle used original HP ink cartridges through HP Planet Partners. For more information, visit www.hp.com/recycle. ● Optimize paper usage by printing on both sides of the paper.
Printing supplies area 1 Printhead 2 Ink cartridges NOTE: Ink cartridges should be kept in the printer to prevent possible print quality issues or printhead damage. Avoid removing supplies for extended periods of time. Do not turn the printer off when a cartridge is missing.
Overview of buttons and lights The following diagram and related table provides a quick reference to the printer control panel features. Label Name and Description Power button Turns the printer on or off. It is dimmed when the printer is in sleep mode. Paper Size Selection button and lights Use the ( Paper Size Selection ) button to select the paper size you have loaded in the input tray.
For more information, visit the HP website www.hp.com/support for the latest troubleshooting information, product fixes, and updates. This website provides information and utilities that can help you correct many common printer problems. The Power button ● The following table provides information on the button's different light patterns. Table 2-1 Power button Light description/Light pattern Explanation and recommended action All lights are off. The printer is off. — Connect the power cable.
Table 2-2 Power button and Resume button Light description/Light pattern Explanation and recommended action The Power light and the Resume light blink. One of the following problems might have occurred. 1. Print media is jammed in the printer. ○ Locate and clear the jam. For more information, see Clear paper jams. Press the 2. ( Resume ) button to continue printing. The printer carriage has stalled. ○ Open the ink cartridge access door and remove any obstructions (such as jammed paper).
Table 2-2 Power button and Resume button (continued) Light description/Light pattern Explanation and recommended action To cancel the print job, press the ( Cancel ) button. The Power light and the Resume light are on. A door or cover is not closed completely. — Make sure all doors and covers are completely closed. To cancel the print job, press the ( Cancel ) button. The Power button and ink cartridge lights ● The following table provides information on the buttons' different light patterns.
Table 2-3 Power button and ink cartridge lights (continued) Light description/Light pattern Explanation and recommended action The printhead is missing or faulty. — Turn off the printer, and then turn it on again. — If the error persists, contact HP support for service or replacement. The Power light is on and one or more of the ink cartridge lights blink. One or more of the ink cartridges need attention or are faulty, incorrect, missing, damaged, or incompatible.
Table 2-3 Power button and ink cartridge lights (continued) Light description/Light pattern Explanation and recommended action One or more of the ink cartridges are low on ink. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes unacceptable.
Table 2-3 Power button and ink cartridge lights (continued) Light description/Light pattern Explanation and recommended action A non-recoverable error has occurred. Unplug the power cord, and then plug the power cord back in, and try printing. The HP ePrint button ● The following table provides information on the button's different light patterns. Table 2-4 HP ePrint button Light description/Light pattern Explanation and recommended action The HP ePrint light is off.
Table 2-4 HP ePrint button (continued) Light description/Light pattern Explanation and recommended action If you press the ( HP ePrint ) button and the (Information) button together, the printer prints an information page that includes the email address you will use for printing documents using HP ePrint, or a diagnostics page that includes information on how to resolve issues relating to HP ePrint . To turn off HP ePrint, press and hold the ( HP ePrint ) button. The HP ePrint light will be turned off.
Table 2-5 Wireless button (continued) Light description/Light pattern Explanation and recommended action The wireless capability of the printer is turned on and the printer is not connected to a network. The Wireless light is on and solid. The wireless capability of the printer is turned on and the printer is connected to a network. The HP wireless direct button ● The following table provides information on the button's different light patterns.
Table 2-6 HP wireless direct button (continued) Light description/Light pattern Explanation and recommended action The HP wireless direct capability of the printer is turned on. If you press the ( HP wireless direct ) button and the ( Information ) button together, the printer prints the HP Wireless Direct Guide. The guide provides step-by-step instructions to use HP wireless direct.
Table 2-7 Paper Size Selection button and lights (continued) Light description/Light pattern Explanation and recommended action For more information, see the earlier case when one of the Paper Size Selection lights is on. All Paper Size Selection lights are off. This occurs when the paper size currently set for the printer is not one of the sizes listed on the printer control panel; that is, it is not represented by any of the Paper Size Selection lights.
Paper basics The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. HP recommends plain papers with the ColorLok logo for printing everyday documents.
printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation's worth of photos or multiple prints to share. Business documents ● HP Premium Presentation Paper 120g Matte This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and newsletters. It is heavyweight for an impressive look and feel.
Tips for selecting and using paper For the best results, observe the following guidelines. ● Load only one type of paper at a time into a tray. ● When loading the tray, make sure the paper is loaded correctly. ● Do not overload the tray.
2. Pull out the input tray to extend it. NOTE: To load legal-size paper, slide the grey latch (on the front left of the input tray ) to the right, and lower the front of the tray. 3. When you pull out the input tray, one or all the Paper Size Selection lights will blink (see Control panel lights reference for printer lights behaviors). If you are loading a different sized paper, change the paper size for the printer, see Set the paper size for the printer. 4.
6. Slide the paper-width guides in the tray until they touch the edge of the stack of paper, and then close the tray. 7. Pull out the output tray extension. To load an envelope 1. 20 Lift the output tray.
2. Pull out the input tray to extend it. 3. When you pull out the input tray, one or all the Paper Size Selection lights will blink (see Control panel lights reference for printer lights behaviors). NOTE: Envelope sizes likely do not match one of the paper sizes listed on the control panel, and should be set in the EWS. For more information, see Set the paper size for the printer or Embedded web server. 4. Insert the envelopes print-side down and according to the graphic.
5. Slide the paper-width guides in the tray until they touch the edge of the stack of envelopes, and then close the tray. 6. Pull out the output tray extension. To load cards and photo paper 1. 22 Lift the output tray.
2. Pull out the input tray to extend it. 3. When you pull out the input tray, one or all the Paper Size Selection lights will blink (see Control panel lights reference for printer lights behaviors). If you are loading a different sized paper, change the paper size for the printer, see Set the paper size for the printer. 4. Insert the paper print-side down in the center of the tray.
5. Slide the paper-width guides in the tray until they touch the edge of the stack of paper, and then close the tray. 6. Pull out the output tray extension. Update the printer HP is always working to improve the performance of its printers and bring you the latest features. By default, if the printer is connected to a network and HP Web Services has been enabled, the printer automatically checks for updates. To update the printer using the embedded web server 1. Open the embedded web server (EWS).
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.
Print documents To print documents (Windows) 1. Load paper in the tray. For more information, see Load paper. 2. From your software, select Print. 3. Make sure your printer is selected. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the printer.
Print brochures To print brochures (Windows) 1. Load paper in the tray. For more information, see Load paper. 2. On the File menu in your software application, click Print . 3. Make sure the printer you want to use is selected. 4. To change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties , Options , Printer Setup , Printer , or Preferences .
Print on envelopes Avoid envelopes with the following characteristics: ● Very slick finish ● Self-stick adhesives, clasps, or windows ● Thick, irregular, or curled edges ● Areas that are wrinkled, torn, or otherwise damaged Make sure the folds of envelopes you load in the printer are sharply creased. NOTE: For more information about printing on envelopes, see the documentation available with the software program you are using. To print envelopes (Windows) 1. Load envelopes in the tray.
NOTE: The following options are available for your printer. Locations for the options can vary from one application to another. a. Select the appropriate envelope size from the Paper Size pop-up menu. NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match. b. 5. From the pop-up menu, choose Paper Type/Quality, and verify the paper type setting is set to Plain Paper. Click Print.
To print a photo from the computer (OS X) 1. Load paper in the tray. For more information, see Load paper. 2. From the File menu in your software, choose Print. 3. Make sure your printer is selected. 4. Set the print options. If you do not see options on the Print dialog, click Show Details. NOTE: The following options are available for your printer. Locations for the options can vary from one application to another. a. Choose the appropriate paper size in the Paper Size pop-up menu.
4. Enter the dimensions of the custom size in the Form description (measurements) section. 5. Click Save Form, and then click Close. To print on special or custom-size paper (Windows) NOTE: Before you can print on custom-size paper, you must set up the custom size in the Print Server Properties. 1. Load the appropriate paper in the tray. For more information, see Load paper. 2. From the File menu in your software application, click Print. 3. Make sure your printer is selected. 4.
To print on special or custom-size paper (OS X) Before you can print on custom-size paper, you must set up the custom size in the the HP software. 1. Load the appropriate paper in the tray. For more information, see Load paper. 2. From the File menu in your software application, click Print. 3. Make sure the printer you want to use is selected in the Format For pop-up menu. If you do not see options on the Print dialog, click Show Details. 4. Select a paper size from the pop-up menu.
To print on both sides of the page (OS X) 1. From the File menu in your software, choose Print. 2. In the Print dialog, choose Layout from the pop-up menu. 3. Choose the type of binding you want for your two-sided pages, and then click Print. Print using the maximum dpi Use the maximum dots per inch (dpi) mode to print high-quality, sharp images on photo paper. Printing in maximum dpi takes longer than printing with other settings and requires a large amount of memory.
NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match. b. 4. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings: ● Paper Type: The appropriate paper type ● Quality: Maximum dpi Select any other print settings that you want, and then click Print. Tips for print success Software settings selected in the print driver only apply to printing.
● If you want to change the page orientation, set it in your application interface. ● To view more printing settings, on the Layout or Paper/Quality tab of the printer driver, click the Advanced button to open the Advanced Options dialog box. — Print in Grayscale: Allows you to print a black and white document using the black ink only. Select Black Ink Only, and then click the OK button.
Notes ● Original HP ink cartridges are designed and tested with HP printers and papers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased Original HP ink cartridges, go to www.hp.com/go/anticounterfeit. ● Ink level warnings and indicators provide estimates for planning purposes only.
NOTE: If you have loaded a paper size that is not one of the sizes listed on the control panel, then the paper size will need to be set in the EWS. For information on how to open the printer’s EWS, see Open the embedded web server. Setting the paper size in EWS turns off all of the paper size selection lights. The next time the input tray is opened, all three of the paper size selection lights will flash to prompt you to set the paper size of the paper loaded if it has changed.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network. 5. When the printer is connected to the server, the printer prints an information page that lists the email address for the printer. Follow the instructions on the information page to finish the setup.
To find the printer's email address 1. Make sure you have created an ePrint account. To sign up for an account, visit HP Connected at www.hpconnected.com . 2. From the printer control panel, press the ( HP ePrint ) button and the ( Information ) button together. The printer prints an information page that contains the printer code and instructions on how to customize the email address. To turn off HP ePrint ▲ From the printer control panel, press the NOTE: ( HP ePrint ) button.
● The instructions in this user guide are for replacing ink cartridges, and are not intended for first time installation. For the first time installation, follow the instructions in the setup poster provided with the printer. ● When you turn the printer off, always use the ( Power ) button. This allows the printer to cap the printhead and protect it from damage. For more information, see Turn the printer off. ● Do not clean the printhead unnecessarily.
To replace the ink cartridges 1. Make sure the printer is turned on. 2. Open the ink cartridge access door. NOTE: Wait until the print carriage stops moving before proceeding. ENWW 3. Press the front of the ink cartridge to release it, and then remove it from the slot. 4. Remove the new ink cartridge from its packaging.
5. Using the color-coded letters for help, slide the ink cartridge into the empty slot until it clicks securely into the slot. Make sure that you insert the ink cartridge into the slot that has the same colored letter as the color you are installing. 6. Repeat steps 3 through 5 for each ink cartridge you are replacing. 7. Close the ink cartridge access door. Order ink cartridges To order ink cartridges, go to www.hp.com . (At this time, some portions of the HP website are available in English only.
Anonymous usage information storage The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer. In addition, this memory chip stores a limited set of anonymous information about the usage of the printer, which might include the following: the number of pages printed using the cartridge, the page coverage, frequency of printing, and the printing modes used. This information helps HP design future printers to meet our customers' printing needs.
NOTE: If you encounter problems connecting the printer, see Unable to connect the printer wirelessly. TIP: For more information about setting up and using the printer wirelessly, visit the HP Wireless Printing Center ( www.hp.com/go/wirelessprinting ). Before you begin Ensure the following: ● The printer is not connected to the network using an Ethernet cable. ● The wireless network is set up and working properly. ● The printer and the computers that use the printer are on the same network (subnet).
2. c. Click Printer Setup & Software. d. Click Connect a new printer, and then follow the on-screen instructions. a. (OS X): Double-click the HP Utility icon (located in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk). b. Click the Applications icon on the HP Utility toolbar. c. Double-click HP Setup Assistant, and then follow the on-screen instructions. After the printer connects successfully, the blue Wireless light stops blinking and remains on.
To change from an Ethernet connection to a wireless connection (OS X) Before you proceed, go through the list at Before you begin. 1. Connect the printer to your wireless network. 2. Use HP Setup Assistant in Applications/Hewlett-Packard/Device Utilities to change the software connection to wireless for this printer. To change from a USB connection to a wireless network (Windows) Before you proceed, go through the list at Before you begin. 1.
Test the wireless connection Print the wireless network test report for information about the printer wireless connection. The wireless network test report provides information about the printer status, hardware (MAC) address, and IP address. If the printer is connected to a network, the test report displays details about the network settings.
To print the HP Wireless Direct Guide ● Pressing the ( HP wireless direct ) button the first time will turn on HP wireless direct and print the HP Wireless Direct Guide. The guide includes the HP wireless direct network name and password. ● After the first time, you can press the ( HP wireless direct ) button and the ( Information ) button together to print the HP Wireless Direct Guide. Guidelines when using HP wireless direct ● Make sure your computer or mobile device has the necessary software.
To print from a wireless-capable computer (Windows) 1. Make sure you have turned on HP wireless direct on the printer. 2. Turn on the computer's Wi-Fi connection. For more information, see the documentation provided with the computer. NOTE: If your computer does not support Wi-Fi, you are not able to use HP wireless direct. 3. From the computer, connect to a new network. Use the process you normally use to connect to a new wireless network or hotspot.
c. Click + below the list of printers at the left. d. Select the printer from the list of detected printers (the word “Bonjour” is listed the right column beside the printer name), and click Add. Click here for online troubleshooting for HP wireless direct, or for more help with setting up HP wireless direct. At this time, this website might not be available in all languages.
NOTE: The features available in HP Utility vary depending on the selected printer. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until the print quality becomes unacceptable. Double-click HP Utility in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk.
To open the embedded web server through a network 1. Find out the IP address or hostname of the printer from the network configuration page. For more information, see Network configuration page. 2. In a supported web browser on your computer, type the IP address or hostname assigned to the printer. For example, if the IP address is 123.123.123.123, type the following address into the web browser: http://123.123.123.123 To open the embedded web server through HP wireless direct 1.
NOTE: OS X Lion and OS X Mountain Lion: Network Utility is located in the Utilities folder in the Applications folder at the top level of the hard disk. OS X Mavericks: Open Finder, hold down the Option key and choose System Information from the Apple ( ) menu. Choose Window > Network Utility. For example, if the IP address is 123.123.123.123, type the following at the command prompt (Windows): C:\Ping 123.123.123.123 Or In Network Utility (OS X), click the Ping tab, type the 123.123.123.
Register printer By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not register your printer while installing the software, you can register now at http://www.register.hp.com. Support process If you have a problem, follow these steps: 1. Check the documentation that came with the printer. 2. Visit the HP online support website at www.hp.com/support . HP online support is available to all HP customers.
Before you call Call HP support while you are in front of the printer and a computer it is connected to.
If you need to call HP, it is often useful to print the printer status report before calling. To print the printer status report ● Press and hold the 1. Product Information: Shows printer information (such as the printer name, model number, serial number, and firmware version number), and the accessories that are installed (such as the automatic two-sided printing accessory or duplexer). 2. Print Usage Information: Shows summary information about pages printed from the printer. 3.
ENWW 1. General Information: Shows information about the current status and active connection type of the network, and other information, such as the URL of the embedded web server. 2. 802.3 Wired: Shows information about the active Ethernet network connection, such as the IP address, subnet mask, default gateway, as well as the hardware address of the printer.
3. 802.11 Wireless: Shows information about your wireless network connection, such as the host name, IP address, subnet mask, default gateway, and server. It also indicates the network name (SSID), the relative signal strengths and the channels being used. 4. HP Wireless Direct: Shows information about your HP wireless direct connection, such as the status and hardware address. 5. Miscellaneous: Shows information about more advanced network settings.
To print the printer information page ▲ Press the ( Information ) button to print the information page. Print quality diagnostic report Print quality problems can have many causes-software settings, a poor image file, or the printing system itself. If you are unhappy with the quality of your prints, a Print Quality Diagnostic page can help you determine if the printing system is working correctly. To print a print quality diagnostic report using the EWS 1. Open the embedded web server (EWS).
If defects are seen on the page, follow the steps below: 1. If the Print Quality report shows faded, partial, streaked, or missing color bars or patterns, check for depleted ink cartridges, and replace the ink cartridge that corresponds to the defective color bar or color pattern. If there is no depleted ink cartridge, remove and reinstall all ink cartridges to make sure they are properly installed. Do not remove the depleted cartridge until you have a new ink cartridge available to replace.
4. If you see white or dark lines where the arrows are pointing in Test Pattern 3, align the printhead. For more information, see Maintain the printhead and ink cartridges. 5. If none of the previous steps have helped, contact HP support to replace the printhead. For more information, see HP support. Wireless test report Print the wireless test report for information about the printer wireless connection.
● — Make sure the paper loaded in the input tray is aligned to the paper-width guides. If needed, pull out the input tray from the printer and reload the paper correctly, making sure that the paper guides are aligned correctly. — Load paper into the printer only when it is not printing. Multiple pages are being picked up — Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are loading.
If the above solutions do not resolve the problem, click here for more online troubleshooting. Something on the page is missing or incorrect ● Try the solutions in Print quality is not acceptable ● Check the printer location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the printer away from the source of the electromagnetic fields.
Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store specialty paper in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This prevents the photo paper from curling. 5.
● — Make sure the printer's email address is correct. — Make sure that the printer's email address is the only address listed in the “To” line of the email message. If other email addresses are listed in the “To” line, the attachments you are sending might not print. — Make sure you are sending documents that meet the HP ePrint requirements. For more information, visit HP Connected at www.hpconnected.com .
TIP: You can visit the HP online support website at www.hp.com/support for information and utilities that can help you correct many common printer problems. (Windows) Run the HP Print and Scan Doctor to diagnose and automatically fix printing, scanning, and copying issues. The application is only available in some languages.
If the test fails, review the test report for information on how to fix the problem and run the test again. 5. Restart components of the wireless network. a. Turn off the router and the printer. b. Turn the router and the printer back on in this order: router first and then printer. Sometimes, turning off devices and then turning them back on helps resolve network communication issues.
If print quality still seems poor after you complete both stages of cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. For more information, see HP support. ● The printer automatically aligns the printhead during the initial setup. You might want to use this feature when the printer status page shows streaking or white lines through any of the blocks of color or if you are having print quality issues with your printouts.
2. Check the paper path inside the printer. a. Lift the handle of the paper path cover and remove the cover. b. Locate any jammed paper inside the printer, grasp it with both hands and pull it towards you. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur.
c. 3. Reinsert the paper path cover until it snaps into place. If the problem is not resolved, check the print carriage area inside the printer. CAUTION: a. During the process, avoid touching the cable attached to the print carriage. If there is any jammed paper, move the print carriage to the far right of the printer, grasp the jammed paper with both hands, and then pull it towards you.
b. Move the carriage to the far left of the printer, and do the same as in the previous step to remove any torn pieces of paper. 4. Close the ink cartridge access door. 5. If the problem is still not resolved, check the tray area. a. Lift the output tray. b. Pull out the input tray to extend it. NOTE: Upon opening the input tray, you will be prompted to retain or change the paper size setting. If you have loaded a different sized paper, change the paper size.
c. Press down the buttons on both sides of the input tray, and pull to remove the input tray. d. Check the gap in the printer where the input tray was. If there is any jammed paper, reach into the gap, grasp the paper with both hands and pull it towards you. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer.
If the print carriage cannot move, click here to use the HP online troubleshooter to resolve a print carriage jam. At this time, this website might not be available in all languages. To avoid paper jams To help avoid paper jams, follow these guidelines. ● Remove printed papers from the output tray frequently. ● Make sure that you are printing with paper that is not wrinkled, folded, or damaged. ● Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.
To restore the printer to the original network settings ▲ On the printer control panel, press and hold the ( Wireless ) button and the ( Cancel ) button together, approximately five seconds, and then release the buttons.
A Technical information This section contains the following topics: ● Ink cartridge warranty information ● Specifications ● Regulatory information ● Environmental product stewardship program Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.
Input tray capacity ● Plain paper sheets (60 to 105 g/m2 [16 to 28 lb]): Up to 225 ● Envelopes: Up to 30 ● Index cards: Up to 80 ● Photo paper sheets: Up to 100 Output tray capacity ● Plain paper sheets (60 to 105 g/m2 [16 to 28 lb]): Up to 60 Paper size and weights For the list of supported paper sizes, see the HP printer software.
Acoustic emission specifications ● Sound pressure (bystander position) — ● LpAm 55 (dBA) (mono Draft print) Sound power — LwAd 6.9 (BA) For more information, visit www.hp.com/support . Select your country or region. Click Product Support & Troubleshooting. Enter the name shown on the front of the printer, and then select Search. Click Product information, and then click Product specifications.
FCC statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan 78 Appendix A Technical information ENWW
Notice to users in Japan about the power cord Noise emission statement for Germany Visual display workplaces statement for Germany European Union Regulatory Notice Products bearing the CE marking comply with one or more of the following EU Directives as may be applicable: Low Voltage Directive 2006/95/EC, EMC Directive 2004/108/EC, Ecodesign Directive 2009/125/EC, R&TTE Directive 1999/5/EC, RoHS Directive 2011/65/EU.
Wireless functionality in Europe ● This product is designed for use without restrictions in all EU countries plus Iceland, Liechtenstein, Norway and Switzerland. European telephone network declaration (Modem/Fax) HP products with FAX capability comply with the requirements of the R&TTE Directive 1999/5/EC (Annex II) and carry the CE marking accordingly.
Declaration of conformity ENWW Regulatory information 81
Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products: ● Exposure to radio frequency radiation ● Notice to users in Brazil ● Notice to users in Canada ● Notice to users in Taiwan ● Notice to users in Mexico ● Wireless notice to users in Japan Exposure to radio frequency radiation Notice to users in Brazil 82 Appendix A Technical information ENWW
Notice to users in Canada Notice to users in Taiwan ENWW Regulatory information 83
Notice to users in Mexico Wireless notice to users in Japan Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sustainable manner: ● Design for recycling has been incorporated into this product. ● The number of materials has been kept to a minimum while ensuring proper functionality and reliability. ● Dissimilar materials have been designed to separate easily.
● China SEPA Ecolabel User Information Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002. Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. Material safety data sheets Material safety data sheets (MSDS) can be obtained from the HP website at: www.hp.
Additional ENERGY STAR qualified imaging product model information is listed at: www.hp.com/go/energystar Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/ reach.
Toxic and hazardous substance table (China) Restriction of hazardous substance (Ukraine) Restriction of hazardous substance (India) EPEAT ENWW Environmental product stewardship program 87
China SEPA Ecolabel User Information B 88 Errors (Windows) ● Low on ink ● Very low on ink ● Ink cartridge problem ● Paper size mismatch ● Ink cartridge carriage stalled ● Paper jam or tray problem ● Out of paper ● Document failed to print ● Printer failure ● Door open ● Ink cartridge failure ● Printer supply upgrade problem ● Counterfeit Cartridge Advisory ● Use SETUP cartridges ● Do not use SETUP cartridges ● Problem with SETUP cartridges ● Incompatible ink cartridges ●
● Cannot Print ● Output tray closed ● HP Protected Cartridge Installed Low on ink The ink cartridge identified in the message is low on ink. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until the print quality becomes unacceptable.
If the problem persists, try the next solution. Solution 2: Install the ink cartridges correctly Make sure all of the ink cartridges are properly installed: 1. Gently pull open the ink cartridge access door. 2. Remove the ink cartridge by pushing it in to release it, and then pulling it firmly toward you. 3. Insert the cartridge into the slot. Press firmly on the cartridge to ensure proper contact. 4. Close the ink cartridge access door and check if the error message has gone away.
For information about solving printing problems, see Solve printer problems. Printer failure There was a problem with the printer. Usually, you can resolve such problems by completing the following steps: 1. Press the 2. Unplug the power cord, and then plug in the power cord again. 3. Press the ( Power ) button to turn off the printer. ( Power ) button to turn on the printer. If this problem persists, write down the error code provided in the message, and then contact HP support.
Do not use SETUP cartridges SETUP cartridges cannot be used after the printer has been initialized. Remove and install non-SETUP cartridges. For more information, see Replace the ink cartridges. Problem with SETUP cartridges There is a problem with the SETUP cartridges and the printer cannot complete ink system initialization. Please contact HP support. Incompatible ink cartridges The ink cartridge is not compatible with your printer.
If you believe your printer should accept this cartridge, please contact www.hp.com/buy/supplies . Used HP Instant Ink Cartridge The HP Instant Ink cartridge(s) listed on the printer control panel display can only be used in the HP Instant Ink printer that initially installed the cartridge. The cartridge must be replaced. For information about replacing ink cartridges, see Replace the ink cartridges. For information about ordering ink cartridges, see Order ink cartridges.
94 Appendix B Errors (Windows) ENWW
Index A accessibility 1 accessories printer status report 56 acoustic emissions 77 after the support period 55 align printhead 67 F firewalls, troubleshoot 62 B both sides, print on 32 buttons, control panel 5 H head 67 HP ePrint diagnostics page 11 HP Utility (OS X) opening 50 HP Wireless Direct Guide 48 humidity specifications 75 C carriage clear carriage jams 73 cartridges 42 clean exterior 67 printer, exterior 67 printhead 67, 68 connectors, locating 4 control panel buttons 5 lights 5 lights referen
skewed pages 61 specifications 76 troubleshoot feeding 61 paper-feed problems, troubleshoot 61 phone support 54 phone support period period for support 55 power troubleshoot 61 power input, locating 4 print diagnostic page 59 double-sided 32 print quality report 59 printer status report 56 troubleshoot 61 Print brochures print 27 print quality clean page smear 67 print quality report 59 printer information page 58 printer control panel locating 3 network settings 47 printer software (Windows) about 50 openi
