User Guide
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Try the solutions in Print quality is not acceptable
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Check the printer location and length of USB cable
High electromagnetic elds (such as those generated by USB cables) can sometimes cause slight
distortions to printouts. Move the printer away from the source of the electromagnetic elds. Also, it is
recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the eects
of these electromagnetic elds.
Print quality is not acceptable
1. Make sure you are using genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested
with HP printers to help you easily produce great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs
required as a result of using a non-HP supply are not covered under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
2. Check the ink levels. The ink cartridges might have insuicient ink.
NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a
low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do
not need to replace the ink cartridges until the print quality becomes unacceptable.
CAUTION: While ink cartridges are not damaged when left outside of the printer, the printhead does
need to have all cartridges installed at all times after the printer is set up and in use. Leaving one or
more cartridge slots empty for an extended period may lead to print quality problems and possibly
damage the printhead. If you have recently left a cartridge out of the printer for an extended period, or if
you have had a recent paper jam, and have noticed poor print quality, clean the printhead. For more
information, see Maintain the printhead and ink cartridges.
For more information, see Check the estimated ink levels.
3. Check the paper loaded in the input tray. Make sure the paper is loaded correctly and that it is not
wrinkled or too thick.
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Load paper with the print side facing down. For example, if you are loading glossy photo paper,
load the paper with the glossy side down.
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Make sure the paper lays at in the input tray and is not wrinkled. If the paper is too close to the
printhead during printing, the ink might be smeared. This can happen if the paper is raised,
wrinkled, or very thick, such as a mailing envelope.
For more information, see Load paper.
4. Check the paper type.
HP recommends that you use HP papers or any other paper type with ColorLok technology that is
appropriate for the printer. All papers with the ColorLok logo are independently tested to meet high
standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks
and dry faster than ordinary plain papers. For more information, see Paper basics.
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