OFFICEJET 6500 User Guide Podręcznik użytkownika E709
HP Officejet 6500 (E709) All-in-One Series User Guide
Copyright information © 2009 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws.
Contents 1 Get started Find other resources for the product .......................................................................................11 Finding the device model number............................................................................................12 Accessibility..............................................................................................................................13 Understand the device parts..................................................................
Print on both sides (duplexing).................................................................................................41 Guidelines for printing on both sides of a page..................................................................41 Perform duplexing..............................................................................................................41 Print a Web page......................................................................................................................
Contents Receive a fax............................................................................................................................61 Receive a fax manually......................................................................................................62 Set up backup fax reception...............................................................................................63 Reprint received faxes from memory.............................................................................
Set the copy paper size............................................................................................................86 Set the copy paper type............................................................................................................86 Change copy speed or quality..................................................................................................86 Resize an original to fit onto letter or A4 paper..................................................................
Contents Set up faxing for the device ...................................................................................................104 Set up faxing (parallel phone systems)............................................................................105 Choose the correct fax setup for your home or office.................................................106 Case A: Separate fax line (no voice calls received)...................................................108 Case B: Set up the device with DSL........
9 6 Maintain and troubleshoot Work with ink cartridges..........................................................................................................143 Information on ink cartridges and the printhead...............................................................144 Check the estimated ink levels.........................................................................................144 Replace the ink cartridges...................................................................................
Contents Print quality troubleshooting...................................................................................................179 Wrong, inaccurate, or bleeding colors..............................................................................179 Ink is not filling the text or graphics completely................................................................182 The printout has a horizontal band of distortion near the bottom of a borderless print................................................
Troubleshoot installation issues.............................................................................................225 Hardware installation suggestions....................................................................................225 Software installation suggestions.....................................................................................226 Clear jams...............................................................................................................................
Contents B Support and warranty Obtain electronic support........................................................................................................244 Warranty.................................................................................................................................245 Ink cartridge warranty information..........................................................................................246 Obtain HP telephone support...................................................
Regulatory information for wireless products (some models only).........................................267 Exposure to radio frequency radiation..............................................................................268 Notice to users in Brazil....................................................................................................268 Notice to users in Canada................................................................................................268 Notice to users in Taiwan......
1 Get started This guide provides details about how to use the device and to resolve problems. • • • • • • Find other resources for the product Finding the device model number Accessibility Understand the device parts Turn off the device Eco-Tips NOTE: If you are using the device with a computer running Windows 2000, Windows XP x64, Windows XP Starter Edition, or Windows Vista Starter Edition, some features might not be available. For more information, see Operating system compatibility.
Chapter 1 (continued) Resource Description Location software and the Fax Setup Wizard. For more information, see Use the HP Solution Center (Windows). HP Printer Utility (Mac OS X) Contains tools to configure print settings, calibrate the device, clean the printhead, print the configuration page, order supplies online, and find support information from the Web site. The HP Printer Utility is typically installed with the device software. For more information, see HP Printer Utility (Mac OS X).
Accessibility The device provides a number of features that make it accessible for people with disabilities. Visual The device software is accessible for users with visual impairments or low vision through the use of your operating system's accessibility options and features. It also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications.
Chapter 1 Front view 1 Automatic document feeder (ADF) 2 Device control panel 3 Display 4 Memory card slots 5 Output tray 6 Output tray extension 7 Input tray 8 Scanner glass 9 Scanner backing Printing supplies area 14 Get started
1 Print-carriage access door 2 Ink cartridges 3 Printhead Back view 1 Rear universal serial bus (USB) port 2 Ethernet port 3 Power input 4 1-Line (fax), 2-EXT (phone) 5 Rear access panel 6 Duplexer (some models only) Device control panel buttons and lights The following diagram and related table provide a quick reference to the device control panel features.
Chapter 1 Label Name and Description 1 Scan: Presents the menu for selecting a scan destination. 2 Photo: Presents the menu for selecting photo options (some models only). 3 NOTE: The button name and functionality depends on the country/region in which the device is sold. Copy: Presents the menu for selecting copy options (some models only). Number of Copies: Select the number of copies. 4 NOTE: The button name and functionality depends on the country/region in which the device is sold.
(continued) Label Name and Description 20 OK: Selects a menu or a setting on the display. 21 Left arrow: Decreases values on the display. The left arrow will also delete a characters you enter on the display. 22 Back: Moves you one level up in the menu. 23 Setup: Presents the Setup Menu for generating reports and other maintenance settings, and accessing the Help menu. The topic that you select from the Help menu opens a help window on your computer screen.
Chapter 1 (continued) Description Recommended number of connected computers for best performance Supported software features Setup instructions 802.11 wireless (some models only) Up to five computers connected to the device using a hub or router. All features are supported, including Webscan. Follow the instructions in Set up the device for wireless communication (some models only). Turn off the device Turn off the HP all-in-one by pressing the Power button located on the product.
2 Use the device NOTE: If you are using HP Officejet 6500 E709a/E709d, you cannot scan and print at the same time. The device must finish one job before it can begin another.
Chapter 2 ◦ ◦ Selecting the paper size Selecting the paper type NOTE: Listing will not present without memory card inserted.
Error messages Error messages communicate that some action must be performed, such as adding media or clearing a media jam. These messages are usually accompanied by a blinking red Attention light. Take the appropriate action to continue printing. If the error message shows an error code, press the Power button to turn off the device, and then turn it on again. In most situations, this action solves the problem. If the message persists, your device might need service.
Chapter 2 To change settings from the HP Device Manager (Mac OS X) 1. Click the HP Device Manager icon in the Dock. NOTE: If the icon does not appear in the Dock, click the Spotlight icon on the right side of the menu bar, type HP Device Manager in the box, and then click the HP Device Manager entry. 2. Select the device in the Devices drop-down menu. 3. On the Information and Settings menu, click an item that you want to change. To change settings from the embedded Web server 1.
the entry point serves as the launching pad for the HP photo and imaging software and services. To open the HP Photosmart Software on a Windows computer 1. Do one of the following: • On the Windows desktop, double-click the HP Photosmart Software icon. • On the taskbar, click Start, point to Programs or All Programs, select HP, and then click HP Photosmart Software. 2. If you have more than one HP device installed, select the tab with your product's name.
Chapter 2 installed. The HP Solution Center, is automatically installed. For more information about HP Solution Center, see Use the HP Solution Center (Windows). HP Document Manager allows you to: • View and Organize Documents: You can view your documents as thumbnails, as a list with optional details, or view faxes, including fax-specific information such as the identification of the sender, so you can quickly recognize the necessary document.
NOTE: Many of the special features will not work correctly if the glass and lid backing are not clean. For more information, see Clean the device. NOTE: To make a copy using an HP Officejet 6500 (E709d) or HP Officejet 6500 (E709r), the HP All-in-One must be connected to a computer, the computer must be turned on and you must be logged on. The software must be installed and running. Also, the HP Digital Imaging Monitor in the Windows Taskbar must be installed and turned on at all times.
Chapter 2 NOTE: To make a copy using an HP Officejet 6500 (E709d) or HP Officejet 6500 (E709r), the HP All-in-One must be connected to a computer, the computer must be turned on and you must be logged on. The software must be installed and running. Also, the HP Digital Imaging Monitor in the Windows Taskbar must be installed and turned on at all times. On a Macintosh computer, once the software is installed, it is always available when you turn on the computer.
Select print media The device is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum print quality. Visit the HP Web site at www.hp.com for more information about HP media. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents.
Chapter 2 (continued) smearing, bolder blacks and vivid colors. It is acid-free for longer lasting documents. HP Premium Presentation Paper HP Professional Paper These papers are heavy two-sided matte papers perfect for presentation, proposals, reports and newsletters. They are heavyweight for an impressive look and feel. HP Premium Inkjet Transparency Film HP Premium Inkjet Transparency Film makes your color presentations vivid and even more impressive.
images when you use this paper with any inkjet printer. Available in semi-gloss finish in 8.5 x 11 inch, A4, 4 x 6 inch and 10 x 15 cm. It is acid-free for longer lasting documents. HP Photo Value Packs: HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP printer.
Chapter 2 Transparencies • Insert transparencies with the rough side down and the adhesive strip pointing towards the back of the device. • Use the Normal mode to print transparencies. This mode provides longer drying time and ensures that the ink dries completely before the next page is delivered to the output tray. • Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack up may cause smearing. Custom-sized media • Use only custom-sized media that is supported by the device.
(continued) Media size Input tray Duplexer (some models) ADF Borderless A4 (210 x 297 mm; 8.3 x 11.7 inches) Borderless A5 (148 x 210 mm; 5.8 x 8.3 inches) Borderless B5 (182 x 257 mm; 7.17 x 10.12 inches) HV (101 x 180 mm; 4.0 x 7.1 inches) Cabinet size (120 x 165 mm; 4.7 x 6.5 inches) 13 x 18 cm (5 x 7 inches) Borderless cabinet (120 x 165 mm; 4.7 x 6.5 inches) Borderless 13 x 18 cm (5 x 7 inches) Envelopes U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches) C6 Envelope (114 x 162 mm; 4.5 x 6.
Chapter 2 (continued) Media size Ofuku hagaki** Borderless hagaki (100 x 148 mm; 3.9 x 5.8 inches)** Photo media Photo media (102 x 152 mm; 4 x 6 inches) Photo media (5 x 7 inches) Photo media (8 x 10 inches) Photo media (10 x 15 cm) Photo L (89 x 127 mm; 3.5 x 5 inches) 2L (178 x 127 mm; 7.0 x 5.0 inches) Borderless photo media (102 x 152 mm; 4 x 6 inches) Borderless photo media (5 x 7 inches) Borderless photo media (8 x 10 inches) Borderless photo media (8.
(continued) Media size Input tray Duplexer (some models) ADF 10 x 15 cm tab 4 x 8 tab / 10 x 20 cm tab Other media Custom-sized media between 76.2 to 216 mm wide and 101 to 762 mm long (3 to 8.5 inches wide and 4 to 30 inches long) Custom-sized media (ADF) between 127 to 216 mm wide and 241 to 305 mm long (5 to 8.5 inches wide and 9.
Chapter 2 (continued) Tray Type Weight Duplexer (available on some models) Paper 60 to 105 g/m Output tray All supported media ADF Paper Capacity 2 Not applicable (16 to 28 lb bond) Up to 50 sheets of plain paper (text printing) 60 to 82 g/m2 Plain paper: 35 sheets (16 to 22 lb bond) Legal and special paper: 20 sheets Set minimum margins The document margins must match (or exceed) these margin settings in portrait orientation.
Load media This section provides instructions for loading media into the device. To load Tray 1 (main tray) 1. Lift the output tray. 2. Insert the media print-side down along the right of the tray. Make sure the stack of media aligns with the right and back edges of the tray, and does not exceed the line marking in the tray. NOTE: Do not load paper while the device is printing. 3. Slide the media guide in the tray to adjust it for the media size that you have loaded, and then lower the output tray.
Chapter 2 4. Pull out the extension on the output tray. Print on special and custom-sized media To print on special or custom-sized media (Windows) 1. Load the appropriate media. For more information, see Load media. 2. With a document open, click Print on the File menu, and then click Setup, Properties, or Preferences. 3. Click the Paper/Features tab. 4. Select the media size from the Size is drop-down list. 5. 6. 7. 8. 36 To set a custom media size: a. Click the Custom button. b.
To print on special or custom-sized media (Mac OS X) 1. Load the appropriate media. For more information, see Load media. 2. On the File menu, click Page Setup. 3. From the drop-down list, select the HP device. 4. Select the media size. 5. To set a custom media size: a. Click Manage Custom Sizes in the Paper Size pull-down menu. b. Click New and type a name for the size in the Paper Size Name box. c. In the Width and Height boxes, type the dimensions and set the margins, if desired. d.
Chapter 2 To print a borderless document (Mac OS X) 1. Load the appropriate media. For more information, see Load media. 2. Open the file that you want to print. 3. Click File, and then click Page Setup. 4. From the drop-down list, select the HP device. 5. Select the borderless media size, and then click OK. 6. Click File, and then click Print. 7. Open the Paper Type/Quality panel. 8. Click the Paper tab, and then select the media type from the Paper type drop-down list.
You can print on both sides of a sheet of paper automatically when the optional automatic two-sided printing accessory (duplexer) is installed. For information on using the duplexer, see Print on both sides (duplexing). To install the duplexer 1. Push the buttons on the rear access panel and remove the panel from the device. 2. Slide the duplexer into the device until the unit locks into place.
3 Print This section contains the following topics: • • • • Change print settings Print on both sides (duplexing) Print a Web page Cancel a print job Change print settings You can change print settings (such as paper size or type) from an application or the printer driver. Changes made from an application take precedence over changes made from the printer driver. However, after the application is closed, the settings return to the defaults configured in the driver.
Change settings (Mac OS X) To change the settings 1. On the File menu, click Page Setup. 2. Change the settings that you want (such as paper size), and then click OK. 3. On the File menu, click Print to open the print driver. 4. Change the settings that you want (such as media type), and then click OK or Print. Print on both sides (duplexing) You can print on both sides of a sheet of media either manually, or automatically using the duplexer. NOTE: The printer driver does not support manual duplexing.
Chapter 3 To print automatically on both sides of a page (Windows) 1. Load the appropriate media. For more information, see Guidelines for printing on both sides of a page and Load media. 2. Make sure the duplexer is properly installed. For more information, see Install the duplexer. 3. With a document open, click Print on the File menu, and then select a printing shortcut. 4. Change any other settings, and then click OK. 5. Print your document. To print automatically on both sides of a page (Mac OS X) 1.
TIP: To print Web pages correctly, you might need to set your print orientation to Landscape. Cancel a print job You can cancel a print job using one of the following methods. Device control panel: Press (Cancel button). This clears the job that the device is currently processing. It does not affect jobs waiting to be processed. Windows: Double-click the printer icon that appears in the lower-right corner of the computer screen. Select the print job, and then press the Delete key on the keyboard.
4 Scan You can scan originals and send them to a variety of destinations, such as a folder on the network or on a specific computer. You can use the device control panel, the HP software, and TWAIN-compliant or WIA-compliant programs on a computer. NOTE: If you do not install the optional HP software, you can only scan using the Webscan feature. Webscan is available through the embedded Web server. NOTE: If you are using HP Officejet 6500 E709a/E709d, you cannot scan and print at the same time.
Scan an original to a computer You can send a scan to a computer connected directly to the device or a computer on the network. You can also send a scan to a program installed on a computer. To send a scan to a computer from the HP Solution Center 1. On the computer, open the HP Solution Center. 2. See the onscreen Help for further instructions. To send a scan to a computer from the device control panel (direct connect) 1. Load the original on the scanner glass. For more information, see Load originals. 2.
Chapter 4 Scan from a TWAIN-compliant or a WIA-compliant program The device is TWAIN-complaint and WIA-compliant and works with programs that support TWAIN-compliant and WIA-compliant scanning devices. While you are in a TWAINcompliant or WIA-compliant program, you can gain access to the scanning feature and scan an image directly into the program. TWAIN is supported in all Windows and Mac OS X operating systems.
For more information, see the onscreen help that came with the scanning software. Edit a scanned document using optical character recognition (OCR) software You can use OCR software to import scanned text into your preferred word-processing program for editing. This allows you to edit letters, newspaper clippings, and many other documents. You can specify the word-processing program that you want to use for editing.
5 Work with memory devices The device comes with a memory card reader that can read several types of digital camera memory cards. You can print an index sheet, which shows thumbnail views of photos that are stored on a memory card.
1 Memory Stick, Memory Stick Duo, and Memory Stick Pro 2 xD Secure Digital, Secure MMC. Reduced-Size MultiMediaCard RS - MMCmobile, miniSD, (all require adapters that must be purchased separately) To insert a memory card 1. Turn the memory card so that the label faces up, and the contacts are facing the device. 2. Insert the memory card into the corresponding memory card slot. NOTE: You cannot insert more than one memory card in the device.
Chapter 5 To print camera-selected photos using the DPOF standard 1. Insert your memory card into the appropriate slot on the device. 2. When prompted, do one of the following: • Press OK to print all DPOF-tagged photos. The device prints all DPOF-tagged photos. • Press the arrow keys to highlight No, and then press OK. This bypasses DPOF printing. Print Selected Photos The Select Photos function is only available if the memory card does not contain DPOF content. To print selected photos 1.
To print an index sheet 1. Insert a memory card into the appropriate slot on the device. 2. Press the Photo button. 3. Press the right arrow key repeatedly to select Index Sheet. 4. Press OK. Save photos to your computer After you take photos with your digital camera, you can print them immediately or save them to your computer. To save the photos to your computer, remove the memory card from your digital camera and insert it in the appropriate memory card slot on the device.
Chapter 5 To turn on Red Eye Removal 1. Insert your memory card into the appropriate slot on the device. 2. When prompted, press the Photo button repeatedly until the Red Eye Removal is displayed. 3. Press to select On, and then press OK. Use Date Stamp Use this function to add a time and/or date stamp to the top of photos that you print from a memory card. The date is based upon the EXIF tag stored in each photo. This function does not alter the photo.
6 Fax You can use the device to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly and easily to frequently used numbers. From the device control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send.
Chapter 6 • • Change the fax resolution and Lighter / Darker settings Send a fax in Error Correction Mode Send a basic fax You can easily send a single- or multiple-page black-and-white fax by using the device control panel. NOTE: If you need printed confirmation that your faxes were successfully sent, enable fax confirmation before sending any faxes. For more information, see Print fax confirmation reports. TIP: You can also send a fax manually from a phone or by using monitor dialing.
you can send the fax directly to the fax machine when you hear the fax tones from the receiving fax machine. To send a fax manually from a phone 1. Load your originals. For additional information, see Load originals. 2. Dial the number by using the keypad on the phone that is connected to the device. NOTE: Do not use the keypad on the device control panel when manually sending a fax. You must use the keypad on your phone to dial the recipient's number. 3.
Chapter 6 3. When you hear the dial tone, enter the number by using the keypad on the device control panel. 4. Follow any prompts that might occur. TIP: If you are using a calling card to send a fax and you have your calling card PIN stored as a speed dial, when prompted to enter your PIN, press Speed Dial or a one-touch speed dial button (some models only) to select the speed dial entry where you have your PIN stored. Your fax is sent when the receiving fax machine answers.
To schedule a fax from the device control panel 1. Load your originals. For additional information, see Load originals. 2. In the Fax area, press Fax repeatedly until How to Fax appears. 3. Press until Send Fax Later appears, and then press OK. 4. Enter the send time by using the numeric keypad, and then press OK. If prompted, press 1 for AM, or 2 for PM. 5.
Chapter 6 Send a fax to multiple recipients from the device control panel You can send a fax to multiple recipients at once by grouping individual speed dial entries into group speed dial entries. To send a fax to multiple recipients using group speed dial 1. Load your originals. For additional information, see Load originals. 2. Press Speed Dial repeatedly, until the appropriate group speed dial entry appears.
HP recommends that you use only color originals for color faxing. To send a color original fax from the device control panel 1. Load your originals. For additional information, see Load originals. 2. In the Fax area, press Fax. The Enter Number prompt appears. 3. Enter the fax number by using the keypad, press Speed Dial or a one-touch speed dial button (some models only) to select a speed dial, or press Redial/Pause to redial the last number dialed. 4. Press START FAX Color.
Chapter 6 The following resolution settings are available for sending faxes: Fine, Very Fine, Photo, and Standard. The default setting is Fine. • • • • Fine: provides high-quality text suitable for faxing most documents. This is the default setting. When sending faxes in color, the device always uses the Fine setting. Very Fine: provides the best quality fax when you are faxing documents with very fine detail.
3. Enter the fax number by using the keypad, press Speed Dial or a one-touch speed dial button (some models only) to select a speed dial, or press Redial/Pause to redial the last number dialed. 4. In the Fax area, press Fax repeatedly until Lighter / Darker appears. 5. Press to lighten the fax or press to darken it, and then press OK. The indicator moves to the left or right as you press an arrow button. 6. Press START FAX Black.
Chapter 6 If you receive a legal-size fax and the device is not currently set to use legal-size paper, the device reduces the fax so that it fits on the paper that is loaded. If you have disabled the Automatic Reduction feature, the device prints the fax on two pages. NOTE: If you are copying a document when a fax arrives, the fax is stored in the device memory until the copying finishes. This can reduce the number of fax pages stored in memory.
5. When you hear fax tones from a sending fax machine, do the following: a. Press START FAX Black or START FAX Color on the device control panel. b. When prompted, select Fax Receive. NOTE: Depending on your country/region, the device might receive the fax automatically when you hear fax tones from the sending fax machine. 6. After the device begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.
Chapter 6 3. Press the right arrow button to select On, On Error Only, or Off. 4. Press OK. Reprint received faxes from memory If you set the Backup Fax Reception mode to On, the received faxes are stored in memory, whether the device has an error condition or not. NOTE: After the memory becomes full, the oldest, printed faxes are overwritten as new faxes are received. If all the stored faxes are unprinted, the device does not receive any fax calls until you print or delete the faxes from memory.
3. Enter the fax number of the other fax machine. 4. Press START FAX Black or START FAX Color. NOTE: If you press START FAX Color but the sender sent the fax in black and white, the device prints the fax in black and white. Forward faxes to another number You can set up the device to forward your faxes to another fax number. A received color fax is forwarded in black and white. HP recommends that you verify the number you are forwarding to is a working fax line.
Chapter 6 To set the paper size for received faxes from the device control panel 1. Press Setup. 2. Select Basic Fax Setup and then select Fax Paper Size. 3. Press to select an option, and then press OK. Set automatic reduction for incoming faxes The Automatic Reduction setting determines what the HP all-in-one does if it receives a fax that is too large for the default paper size. This setting is turned on by default, so the image of the incoming fax is reduced to fit on one page, if possible.
Set the junk fax mode By default, Block Junk Fax mode is turned On. If you do not subscribe to a caller ID service through your phone provider, or do not want to use this feature, you can turn off this setting. To set the junk fax mode ▲ Press the Junk Fax Blocker button, select the Block Junk Fax option, and then select On or Off. Add numbers to the junk fax list There are two ways to add a number to your junk list. You can select numbers from your caller ID history, or you can enter new numbers.
Chapter 6 Remove numbers from the junk fax list If you no longer want to block a fax number, you can remove a number from your junk fax list. To remove numbers from the list of junk fax numbers 1. Press Setup. 2. Press Basic Fax Setup, and then press Junk Fax Blocker Setup. 3. Press Remove Number from Junk List. 4. Press the right arrow button to scroll through the numbers you have blocked. When the number you want to remove appears, press OK to select it. 5.
NOTE: Fax to PC and Fax to Mac are available for receiving black-and-white faxes only. Color faxes are printed instead of being saved to the computer. This section contains the following topics: • • • • Fax to Pc and Fax to Mac requirements Activate Fax to PC and Fax to Mac Modify Fax to PC or Fax to Mac settings Turn off Fax to PC or Fax to Mac Fax to Pc and Fax to Mac requirements • The administrator computer, the computer that activated the Fax to PC or Fax to Mac feature, must be on at all times.
Chapter 6 Modify Fax to PC or Fax to Mac settings You can update the Fax to PC settings from your computer at any time from the Fax settings page in the Solution Center. You can turn off Fax to PC and disable printing faxes from the device control panel. To modify settings from the device control panel 1. Press the Setup button, select Basic Fax Setup, and then Fax to PC. 2. Select the setting that you want to change.
This section contains the following topics: • • • • • • • • • Configure the fax header Set the answer mode (Auto answer) Set the number of rings before answering Change the answer ring pattern for distinctive ring Set the fax error correction mode Set the dial type Set the redial options Set the fax speed Set the fax sound volume Configure the fax header The fax header prints your name and fax number on the top of every fax you send.
Chapter 6 To set the answer mode to manual or automatic via the embedded Web server 1. Open the embedded Web server, click the Settings tab, and then click Basic Fax Setup in the left pane. 2. Select On or Off in the Auto Answer drop-down menu in the Other Basic Fax Settings section. Set the number of rings before answering If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are automatically answered.
If you do not have a distinctive ring service, use the default ring pattern, which is All Rings. NOTE: The HP fax cannot receive faxes when the main phone number is off the hook. To change the answer ring pattern for distinctive ring via the device control panel 1. Verify that the device is set to answer fax calls automatically. 2. Press Setup. 3. Press Advanced Fax Setup, and then press Distinctive Ring. 4. Press the right arrow button to select an option, and then press OK.
Chapter 6 To set the dial type via the device control panel ▲ Press Setup, press Basic Fax Setup, and then use the Tone or Pulse Dialing option. To set the dial type via the embedded Web server 1. Click the Settings tab, and then click Basic Fax Setup in the left pane. 2. Make a selection in the Tone or Pulse Dialing drop-down menu. 3. Click the Apply button.
(continued) Fax speed setting Fax speed Slow v.29 (9600 baud) To set the fax speed via the device control panel 1. Press Setup. 2. Select Advanced Fax Setup, and then press Fax Speed. 3. Select an option using the arrow keys, and then press OK. To set the fax speed via the embedded Web server 1. Click the Settings tab, and then click Basic Fax Setup in the left pane. 2. Make a selection in the Fax Speed drop-down menu. 3. Click the Apply button.
Chapter 6 This section contains the following topics: • • Set up speed-dial entries Set up a speed-dial group Set up speed-dial entries • Embedded Web server (network connection): Open the embedded Web server, click the Settings tab, and then click Fax Speed-dial in the left pane. ◦ To add an entry: Type the required information in the fields in the Fax Speed-Dial Entry section. ◦ To edit an entry: Click the Edit link beside the entry in theFax Speed-dial List section.
• • Device control panel: Press the Setup button, and then select the Speed Dial Setup option. ◦ To add a group: Select Group Speed Dial, select an unassigned speed-dial entry, and then press OK. Use the arrow keys to highlight a speed-dial entry, and then press OK to select it. Repeat this step to add additional speed-dial entries to this group. When finished, select the Done Selecting option, and then press OK. Use the onscreen keyboard to enter a group speed-dial name, and then select Done.
Chapter 6 • • • that contains the number for the entry (for example, 26-50) in the Fax Speed-dial List. ◦ To add a group, in the Fax Speed-dial List, click the New Group button, and then select the individual entries from the selection. Enter the appropriate group information and click Apply. ◦ To edit or remove an entry, in the Fax Speed-dial List, select the entry and click either the Edit link or Delete icon. ◦ To delete a group: Select the entries and click the Delete button.
Test fax setup You can test your fax setup to check the status of the device and to make sure it is set up properly for faxing. Perform this test after you have completed setting up the device for faxing.
Chapter 6 By default, the device is set to print a report only if there is a problem sending or receiving a fax. A confirmation message that indicates whether a fax was successfully sent appears briefly on the control-panel display after each transaction. NOTE: If the reports are not legible, you can check the estimated ink levels from the control panel, HP Solution Center (Windows), or HP Device Manager (Mac OS X). NOTE: Ink level alerts and indicators provide estimates for planning purposes only.
To enable fax confirmation via the embedded Web server 1. Click the Settings tab, and then click Advanced Fax Setup in the left pane. 2. Make a selection in theFax Confirmation drop-down menu. 3. Click the Apply button. Print fax error reports You can configure the device so that it automatically prints a report when there is an error during transmission or reception. To set the device to print fax error reports automatically via the device control panel 1. Press Setup. 2.
Chapter 6 To view the fax log from the HP photo and imaging software 1. At the computer, open the HP photo and imaging software. For more information, see Use the HP photo and imaging software. 2. See the onscreen Help for the HP photo and imaging software for further instructions. The log lists faxes that have been sent from the device control panel and the HP photo and imaging software and all faxes that have been received. To print the fax log from the device control panel 1.
Print a Caller ID History Report Use the following procedure to print a list of Caller ID fax numbers. To print a Caller ID History Report 1. Press Setup, select Printer Report, and then select Caller ID History Report. 2. Press OK. Cancel a fax You can cancel a fax you are sending or receiving at any time. The device prints any pages it has already started printing and then cancels the remainder of the fax. This can take a few moments.
7 Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: To make a copy using an HP Officejet 6500 (E709d) or HP Officejet 6500 (E709r), the HP All-in-One must be connected to a computer, the computer must be turned on and you must be logged on. The software must be installed and running. Also, the HP Digital Imaging Monitor in the Windows Taskbar must be installed and turned on at all times.
To make a copy 1. Make sure you have paper loaded in the input tray. 2. Place your original face down on the scanner glass or load originals in the ADF. For more information, see Load originals. 3. Do one of the following: • Press START COPY Black or START PC COPY Black to start a black-and-white copy job. • Press START COPY Color or START PC COPY Color to start a color copy job.
Chapter 7 Set the copy paper size You can set the paper size on the device. The paper size you select should match what is loaded in your input tray. NOTE: If you are using an HP Officejet 6500 (E709d) or HP Officejet 6500 (E709r), this setting is not available. To determine the model you have, see Finding the device model number. To set the paper size from the device control panel 1. Press Copy repeatedly until Copy Paper Size appears. 2. Press until the appropriate paper size appears, and then press OK.
NOTE: If you are using an HP Officejet 6500 (E709d) or HP Officejet 6500 (E709r), this setting is not available. To determine the model you have, see Finding the device model number. To change the copy quality from the device control panel 1. Make sure you have paper loaded in the input tray. 2. Place your original face down on the glass or load originals in the ADF. 3. In the Copy area, press Quality until the appropriate quality setting is lit. 4. Press START COPY Black or START COPY Color.
Chapter 7 4. Press until Full Page 91% appears, and then press OK. 5. Press START COPY Black or START PC COPY Black, or START COPY Color or START PC COPY Color. Copy a legal-size document onto letter paper You can use the Legal > Ltr 72% setting to reduce a copy of a legal-size document to a size that fits onto letter paper. NOTE: The percentage in the example, Legal > Ltr 72%, might not match the percentage that appears in the display. To copy a legal-size document onto letter paper 1.
4. Do one of the following: • Press to darken the copy. • Press to lighten the copy. 5. Press START COPY Black or START COPY Color. Enhance light areas of your copy You can use Photo enhancements to enhance light colors that might otherwise appear white.
Chapter 7 To collate copies from the control panel 1. Load originals in the ADF. For more information, see Load originals. 2. Press Copy repeatedly until Collate appears. 3. Press until the On setting appears, and then press OK. Apply Margin Shift to a Copy Job Margin shift allows you to shift the copy image on the printed page to allow for binding or a 3–hole punch. The image is shifted to the right by 3/8 inch.
Cancel a copy job To stop copying, press Cancel on the device control panel.
8 Configure and manage This section is intended for the administrator or individual who is responsible for managing the device. This section contains information about the following topics.
Monitor the device This section provides instructions for monitoring the device. Use this tool... to obtain the following information... Device control panel Obtain information about the status of jobs that are being processed, the operating status of the device, and the status of ink cartridges. Embedded Web server • • Printer status information: Click the Information tab, and then click a selection in the left pane.
Chapter 8 (continued) Use this tool... to do the following... • • Embedded Web server • • • • • • • Toolbox (Windows) • • Network Toolbox • • Configure and manage Set embedded Web server password: Click the Settings tab, and then click Security in the left pane. Perform device maintenance tasks: Click the Settings tab, and then click Device Services in the left pane. Language or country/region: Click the Settings tab, and then click International in the left pane.
(continued) Use this tool... to do the following... • • HP Printer Utility (Mac OS X) Change the printer's DNS setting: In the Network Settings tab, click Wired or Wireless tab, depending on the connection, edit the DNS Settings, and then click OK. Print Wireless Network Test Report: In the Network Settings tab, click the Utilities tab, and then click Print Wireless Network Test Report.
Chapter 8 Toolbox tabs The Toolbox contains the following tabs. Tabs Contents Estimated Ink Level • Ink Level Information: Shows estimated ink level for each cartridge. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.
Network Toolbox tab 1. General: Shows the current network connection setting of the printer 2. Wired settings: Enable the user to change the IP Settings and DNS server for a wired connection 3. Wireless settings (only available if the printer supports wireless connection): Enable the user to turn the wireless radio On or Off and to change the IP address or DNS server 4. Utilities: a. Run Network Diagnostic – to perform network troubleshooting b.
Chapter 8 cookie that stores customer-specific preferences) are stored on the computer until you clear them manually. You can configure your browser to accept all cookies, or you can configure it to alert you every time a cookie is offered, which allows you to decide on a cookie-by-cookie basis which cookies to accept or refuse. You can also use your browser to remove unwanted cookies.
Embedded Web server pages The embedded Web server contains pages that you can use to view product information and change device settings. The pages also contain links to other e-services. Pages/buttons Contents Information page Shows status information about the device, its ink supplies and usage, and a log of device events (such as errors). Settings page Shows the settings that have been configured for the device and gives you the ability to change these settings.
Chapter 8 • • • Clean: Guides you through cleaning the printhead. Align: Guides you through aligning the printhead. HP Support: Gain access to HP Web site where you can find support for the device, register the device, and find information about returning and recycling used printing supplies. Use the HP Device Manager (Mac OS X) To open the HP Device Manager on a Macintosh computer 1. Click the HP Device Manager icon in the Dock.
If you need to call HP, it is often useful to print the Printer Status page before calling. • • Printer Information: Shows device information (such as the product name, model number, serial number, and firmware version number), the accessories that are installed (such as the duplexer), and the number of pages printed from the trays and accessories.
Chapter 8 help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling. Network Configuration Page 1. General Information: Shows information about the current status and active connection type of the network, and other information, such as the URL of the embedded Web server. 2. 802.
existing network connection to the device. For more information, see Embedded Web server. This section contains the following topics: • • Change basic network settings Change advanced network settings Change basic network settings The control-panel options enable you to set up and manage a wireless connection and to perform a variety of network management tasks.
Chapter 8 Set link speed You can change the speed at which data is transmitted over the network. The default is Automatic. 1. 2. 3. 4. Press the Setup button. Press the arrow keys until Network is highlighted, then press OK. Select Advanced Setup, then select Link Speed. Press the number next to the link speed that matches your network hardware: • 1. Automatic • 2. 10-Full • 3. 10-Half • 4. 100-Full • 5.
TIP: You can also use the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac OS X) to help you quickly set up some important fax settings such as the answer mode and fax header information. You can access the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac OS X) through the software you installed with the device. After you run the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac OS X), follow the procedures in this section to complete your fax setup.
Chapter 8 Countries/regions with a parallel-type phone system (continued) Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company.
• Computer dial-up modem: A computer dial-up modem is on the same phone line as the device.
Chapter 8 (continued) Other equipment or services sharing your fax line DSL PBX Distinct ive ring service Voice calls Computer dial-up modem Answering machine Voice mail service Recommended fax setup Case G: Fax line shared with computer modem (no voice calls received) Case H: Shared voice/fax line with computer modem Case I: Shared voice/ fax line with answering machine Case J: Shared voice/fax line with computer modem and answering machine Case K: Shared voice/fax line with computer dial-up modem
To set up the device with a separate fax line 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the telephone wall jack to the device, you might not be able to fax successfully.
Chapter 8 To set up the device with DSL 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord supplied in the box with the device, connect one end to the open port on the DSL filter, and then connect the other end to the port labeled 1-LINE on the back of the device. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region.
• If you are using a PBX phone system, dial the number for an outside line before dialing the fax number. Make sure you use the supplied cord to connect from the telephone wall jack to the device. If you do not, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. If the supplied phone cord is too short, you can purchase a coupler from your local electronics store and extend it.
Chapter 8 3. Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your fax number. NOTE: By default, the device is set to answer all ring patterns. If you do not set the Distinctive Ring to match the ring pattern assigned to your fax number, the device might answer both voice calls and fax calls or it might not answer at all. 4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings). 5. Run a fax test.
To set up the device with a shared voice/fax line 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the telephone wall jack to the device, you might not be able to fax successfully.
Chapter 8 Figure 8-5 Back view of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port You might need to connect the supplied phone cord to the adapter provided for your country/region. To set up the device with voice mail 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.
NOTE: If you have a computer dial-up modem, your computer dial-up modem shares the phone line with the device. You will not be able to use both your modem and the device simultaneously. For example, you cannot use the device for faxing while you are using your computer dial-up modem to send an e-mail or access the Internet.
Chapter 8 4. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the device will not be able to receive faxes. 5. Turn on the Auto Answer setting. 6. (Optional) Change the Rings to Answer setting to the lowest setting (two rings). 7. Run a fax test. When the phone rings, the device automatically answers after the number of rings you set in the Rings to Answer setting.
NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back. To set up the device with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. 2.
Chapter 8 There are two different ways to set up the device with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. • If your computer has only one phone port, you will need to purchase a parallel splitter (also called a coupler), as shown below. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
4. Connect a phone to the parallel splitter. 5. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the telephone wall jack to the device, you might not be able to fax successfully.
Chapter 8 Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Phone cord supplied with the device You might need to connect the supplied phone cord to the adapter provided for your country/region. 5 DSL/ADSL modem 6 Computer 7 Telephone NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
To set up the device with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL service will need to be connected to additional DSL filters, otherwise you will experience noise when making voice calls. 2. Using the phone cord supplied in the box with the devices, connect one end to the DSL filter, then connect the other end to the port labeled 1-LINE on the back of the device.
Chapter 8 1 Telephone wall jack 2 Use the phone cord provided to connect to the 1-LINE port on the back of the device You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Answering machine 4 Telephone (optional) To set up the device with a shared voice/fax line with answering machine 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2.
Case J: Shared voice/fax line with computer modem and answering machine If you receive both voice calls and fax calls at the same phone number, and you also have a computer modem and answering machine connected on this phone line, set up the HP device as described in this section. NOTE: Since your computer dial-up modem shares the phone line with the HP device, you cannot use both your modem and the device simultaneously.
Chapter 8 5 Answering machine 6 Computer with modem 7 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port You might need to connect the supplied phone cord to the adapter provided for your country/region. To set up the device on the same phone line as a computer with one phone port 1. Remove the white plug from the port labeled 2-EXT on the back of the HP device. 2.
9. Change the Rings to Answer setting on the HP device to the maximum number of rings supported by your HP device. (The maximum number of rings varies by country/ region.) 10. Run a fax test. NOTE: If you are using a computer with two telephone ports, you do not need a parallel splitter. You can plug the answering machine into the “OUT” port on the back of the computer. When the phone rings, your answering machine answers after the number of rings you have set, and then plays your recorded greeting.
Chapter 8 NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back. To set up the device with a computer DSL/ADSL modem 1. Obtain a DSL/ADSL filter from your DSL/ADSL provider.
If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance. Case K: Shared voice/fax line with computer dial-up modem and voice mail If you receive both voice calls and fax calls at the same phone number, use a computer dial-up modem on the same phone line, and subscribe to a voice mail service through your telephone company, set up the device as described in this section.
Chapter 8 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1-LINE port You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Parallel splitter 4 Computer with modem 5 Telephone To set up the device on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2.
(continued) Switzerland (French) www.hp.com/ch/fr/faxconfig Switzerland (German) www.hp.com/ch/de/faxconfig United Kingdom www.hp.com/uk/faxconfig Finland www.hp.fi/faxconfig Denmark www.hp.dk/faxconfig Sweden www.hp.se/faxconfig Norway www.hp.no/faxconfig Netherlands www.hp.nl/faxconfig Belgium (Dutch) www.hp.be/nl/faxconfig Belguim (French) www.hp.be/fr/faxconfig Portugal www.hp.pt/faxconfig Spain www.hp.es/faxconfig France www.hp.com/fr/faxconfig Ireland www.hp.
Chapter 8 setup experience. However, if you have connected the cable first, see Connect the device before installing the software. This section contains the following topics: • • • Install the software before connecting the device (recommended) Connect the device before installing the software Share the device on a locally shared network Install the software before connecting the device (recommended) To install the software 1. Close any applications that are running. 2.
6. Click Finish to close the Found New Hardware wizard. The wizard automatically starts the installation program (this might take a short while). 7. Complete the installation process. NOTE: You can also share the device with other computers using a simple form of networking known as locally shared networking. For more information, see Share the device on a locally shared network.
Chapter 8 Choose the installation option for the type of network you have: • • Client/server network: If your network has a computer acting as a dedicated print server, install the device software on the server, and then install the device software on the client computers. For more information see To install the device on a network and To install the device software on client computers. This method does not allow you to share the full functionality of the device.
To install the printer driver using Add Printer 1. Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or Click Start, click Control Panel, and then double-click Printers. 2. Double-click Add Printer, and then click Next. 3. Select Network Printer or Network Printer Server. 4. Click Next. 5. Do one of the following: Type in the network path or queue name of the shared device, and then click Next. Click Have Disk when prompted to select the device model.
Chapter 8 groups or when usage is low. The connected computer is slowed down when many users print to the device. Basic requirements for sharing in Mac OS X environment include the following items: • • • The Macintosh computers must be communicating on the network using TCP/IP, and they must have IP addresses. (AppleTalk is not supported.) The device that is being shared must be connected to a built-in USB port on the host Macintosh computer.
(continued) set up wireless communication using the installer (Windows). Network Toolbox NOTE: If you encounter problems, see Solve wireless problems (some models only). Make sure the device is not connected to the network using a network cable. The sending device must have built-in 802.11 capabilities or an 802.11 wireless card installed. The device and the computers that use it must be on the same subnet. Before installing the device software, you may wish to find out the settings of your network.
Chapter 8 There are two communication mode options: • • Ad hoc: On an ad hoc network, the device is set to ad hoc communication mode and communicates directly with other wireless devices without the use of a wireless access point, such as a wireless router or Apple AirPort Base Station. All devices on the ad hoc network must: ◦ Be 802.11 compatible ◦ Have ad hoc as the communication mode ◦ Have the same network name (SSID) ◦ Be on the same subnet and same channel ◦ Have the same 802.
To set up wireless communication using the installer (Windows) NOTE: For this method, you will need to have a wireless network set up and running. You will also need a USB cable. Do not attach the USB cable until prompted by the installer. 1. Save any open documents. Close any applications that are running on your computer. 2. Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD menu does not start automatically, double-click the setup icon on the Starter CD. 3.
Chapter 8 Connect the device using an ad hoc wireless network connection Method 1 1. Turn on wireless in your computer and in the device. 2. On your computer, connect to the network name (SSID) “hpsetup“. (This network name is the default, ad hoc network created by the HP device.) NOTE: If your HP device was previously configured for a different network, you can restore the network defaults to enable the device to use “hpsetup“.
NOTE: Not all firewalls require you to differentiate between incoming and outgoing ports, but some do. Another common problem is that HP software is not recognized as a trusted device by your firewall to access the network. This can happen if you answered “block“ to any firewall dialog boxes that appeared when you installed the HP software.
Chapter 8 4. Follow the onscreen instructions to change from an Ethernet connection to a wireless connection. 5. After you finish changing the settings, disconnect the Ethernet cable.
Uninstall and reinstall the software If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the device application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the device.
Chapter 8 4. Restart your computer. NOTE: It is important that you disconnect the device before restarting your computer. Do not connect the device to your computer until after you have reinstalled the software. 5. Insert the device Starter CD into your computer's CD-ROM drive and then start the Setup program. 6. Follow the onscreen instructions and also see Install the software before connecting the device (recommended).
9 Maintain and troubleshoot This section contains the following topics: • • • • • • • • • • • • • • • • • • Work with ink cartridges Print and evaluate a print quality report Clean the device General troubleshooting tips and resources Solve printing problems Print troubleshooting Print quality troubleshooting Solve paper-feed problems Solve copy problems Solve scan problems Solve fax problems Solve network problems Solve wireless problems (some models only) Solve photo (memory card) problems Solve device
Chapter 9 Information on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. • • Make sure you follow the instructions in the setup poster for installing the ink supplies for the first time. The instructions in this user guide are for replacing ink cartridges, and are not intended for first time installation.
using these tools, see Use device management tools. You can also print the Printer Status page to view this information (see Understand the printer status page). NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not have to replace the cartridges until the print quality is unacceptable.
Chapter 9 3. Press the tab on the front of the ink cartridge to release it, and then remove it from the slot. 4. Remove the new ink cartridge from its packaging by pulling the orange pull-tab straight back to remove the plastic wrap from the ink cartridge. NOTE: Make sure you remove the plastic wrap from the ink cartridge before installing it in the product, or printing will fail.
5. Twist the orange cap to snap it off. 6. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. CAUTION: Do not lift the latch handle on the print carriage to install the ink cartridges. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in order to correctly install the ink cartridges.
Chapter 9 Clean the sensor NOTE: This procedure is only necessary when you see an error message relating to the ink cartridges. For more information about error messages, see Errors. Clean the sensor. If the problem is not resolved, printing can continue, but the ink system behavior might change. CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the product when instructed.
4. Locate the sensor inside the product. The sensor is a square, black plastic part slightly larger than a pencil eraser, just to the left of the print carriage. 5. Wipe the sensor with a dry swab or lint-free cloth. 6. Close the ink cartridge access door, and check if the error message has been resolved. 7. If you still receive the error message, turn the product off, and then on again. Clean the sensor windows on the ink cartridges Clean the window on all of the ink cartridges.
Chapter 9 The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 4. Remove all of the ink cartridges and place them on a piece of paper with the ink openings pointing up. To remove the ink cartridges a. Press the tab on the ink cartridge to release it, and then remove it from the slot. b. Place the ink cartridge on a sheet of paper with the ink opening pointing up. c. Repeat steps a and b for each ink cartridge. 5.
6. Install each ink cartridge in its slot. Press it down until the tab snaps into place. Match the color and icon on each ink cartridge label to the color and icon on the slot for that ink cartridge. 7. Close the ink cartridge access door, and check if the error has been resolved. 8. If you still receive the error message, turn the product off, and then on again. Advanced printhead maintenance If you are experiencing problems with printing, you might have a problem with the printhead.
Chapter 9 3. In the Print Settings area, click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click Clean Printhead. 6. Follow the prompts until you are satisfied with the quality of the output, and then click Done. There are two stages of cleaning.
3. In the Print Settings area, click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click Align the Printer. The product prints a test page, aligns the printhead, and calibrates the printer. Recycle or discard the page. To align the printer from the embedded Web server 1.
Chapter 9 NOTE: If you turn off the memory chip's ability to collect the product's usage information, you can still continue to use the cartridge in the HP product. Print and evaluate a print quality report Print quality problems can have many causes: software settings, a poor image file, or the printing system itself. If you are unhappy with the quality of your prints, a Print Quality Diagnostic page can help you determine if the printing system is working properly.
To evaluate the Print Quality Diagnostic Page This section includes the following topics: • • • • • • • Ink Levels Good color bars Ragged, irregularly streaked, or faded bars Regular white streaks in the bars Bar colors are not uniform Large Black Font Text Alignment Patters Ink Levels ▲ Look at the Ink Level number in Line 21. If any of the bar level indicators are low, you may need to replace that ink cartridge. NOTE: Ink level warnings and indicators provide estimates for planning purposes only.
Chapter 9 Item Cartridge color 4 Yellow Ink Cartridge Ragged, irregularly streaked, or faded bars Example of Bad Color Bars - The top bar is irregularly streaked or fading. Example of Bad Color Bars - The top black bar is ragged on one end. If any of the bars are ragged, irregularly streaked, or faded, follow these steps: 1. Make sure the ink cartridges have ink. 2. Remove the cartridge corresponding to the streaked bar and make sure it is properly vented.
Preventing the problem that causes ragged bars on the Print Quality Diagnostic report: • Avoid leaving opened ink cartridges outside of the printer for an extended period of time. • Wait until a new cartridge is ready to be installed before removing an old ink cartridge. If you do not see any defects on the print quality report, then the printing system is working correctly. There is no reason to replace supplies or have the product serviced, because they are functioning properly.
Chapter 9 If the color of any of the bars is not uniform, follow these steps: 1. If the printer was recently transported at a high altitude, try a printhead cleaning. 2. If the printer was not recently transported, try printing another Print Quality Diagnostic report. This will use less ink than a printhead cleaning, but if it is not effective, try a cleaning. 3. Retry the Print Quality Diagnostic report. If the colors seem to be improving, continue cleaning.
Example of a good alignment pattern. The lines are straight. Examples of a bad alignment pattern. The lines are jagged - align the printer. If that does not work, contact HP.
Chapter 9 3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. Dry the glass with a dry, soft, lint-free cloth. CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the glass. CAUTION: Do not spray the glass cleaner directly on the glass.
cover to access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then close the cover. To clean the rollers or separator pad 1. Remove all originals from the document feeder tray. 2. Lift the automatic document feeder cover (1). This provides easy access to the rollers (2) and separator pad (3), as shown below. 1 Automatic document feeder cover 2 Rollers 3 Separator pad 3.
Chapter 9 To clean the glass strip inside the automatic document feeder 1. Turn off the HP all-in-one, and unplug the power cord. NOTE: Depending how long the HP all-in-one is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in. 2. Raise the lid, as if you were loading an original on the glass. 3. Lift the cover of the automatic document feeder.
4. Lift the automatic document feeder mechanism. There is a glass strip under the automatic document feeder. 5. Clean the glass strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass, since they can damage it. Do not place or spray liquid directly on the glass. The liquid might seep under the glass and damage the device. 6.
Chapter 9 • • • • • • Power cord and other cables are working, and are firmly connected to the device. Make sure the device is connected firmly to a functioning alternating current (AC) power outlet, and is turned on. For voltage requirements, see Electrical specifications. Media is loaded correctly in the input tray and is not jammed in the device. All packing tapes and materials are removed. The device is set as the current or default printer. For Windows, set it as the default in the Printers folder.
Error message appears on control-panel display A non-recoverable error has occurred Disconnect all cables (such as power cord and USB cable), wait about 20 seconds, and reconnect the cables. If the problem persists, visit the HP Web site (www.hp.com/ support) for the latest troubleshooting information, or product fixes and updates. NOTE: For more information about error messages, see Errors.
Chapter 9 Check the media settings • Make sure you select the correct print quality settings in the printer driver for the media loaded in the trays. • Make sure the page settings in the printer driver match the page size of media loaded in the tray. More than one page is being picked For more information on paper-feed problems, see Solve paper-feed problems. There is a blank page in the file Check the file to make sure there is no blank page.
Check the media size • Content on a page might be cut off if the document size is larger than the media that you are using. • Make sure the media size selected in the printer driver match the size of media loaded in the tray. Check the margin settings If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of your device. For more information, see Set minimum margins.
Chapter 9 Envelopes print incorrectly Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
• • • • • • • Solution 4: Check the printer driver status Solution 5: Wait until the product completes the current operation Solution 6: Remove all cancelled print jobs from the queue Solution 7: Clear the paper jam Solution 8: Make sure the print carriage can move freely Solution 9: Check the connection from the product to your computer Solution 10: Restart the product Solution 1: Turn on the product Solution: Look at the Power light located on the product. If it is not lit, the product is turned off.
Chapter 9 If this did not solve the issue, try the next solution. Solution 5: Wait until the product completes the current operation Solution: If the product is performing another task such as copying or scanning, your print job will be delayed until the product completes the current task. Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the product, check the product display to see if there are any messages.
Cause: The print carriage had stalled. If this did not solve the issue, try the next solution. Solution 9: Check the connection from the product to your computer Solution: Check the connection from the product to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn off the product and then on again.
Chapter 9 Cause: The document was corrupt. Nothing happens when I try to print Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
If this did not solve the issue, try the next solution. Solution 4: Check the printer driver status Solution: printing. The printer driver status might have changed to either offline or stop To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Cause: The status of the printer driver had changed. If this did not solve the issue, try the next solution.
Chapter 9 Solution 7: Clear the paper jam Solution: product. Clear the paper jam and remove any torn paper that remains in the For more information, see: Clear jams Cause: The product had a paper jam. If this did not solve the issue, try the next solution. Solution 8: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not already unplugged. Check to see if the print carriage will move freely from one side of the printer to the other.
The pages in my document came out in the wrong order Solution: Print the document in reverse order. When the document finishes printing, the pages will be in correct order. Cause: The print settings were set to print the first page of your document first. Because of the way the paper feeds through the product, the first page will be print side up at the bottom of the stack. The margins are not printing as expected Try the following solutions to resolve the issue.
Chapter 9 Solution 3: Load the stack of paper correctly Solution: Remove the stack of paper from the input tray, reload the paper, and then slide the paper width guide inward until it stops at the edge of the paper. For more information, see: Load media Cause: The paper guides were not positioned correctly. Text or graphics are cut off at the edge of the page Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Solution 2: Check the layout of the document Solution: Make sure the layout of the document you are trying to print fits on a paper size supported by the product. To preview the print layout 1. Load the correct paper size into the input tray. 2. Preview your print job before sending it to the product. In most software applications, click the File menu, and then click Print Preview. 3. Check the graphics in the document to make sure that the current size fits within the printable area of the product. 4.
Chapter 9 A blank page came out while printing Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solution 5: Load paper in the input tray Solution: If the product has only a few sheets remaining, load more paper in the input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray. For more information, see: Load media Cause: The product picked up two sheets of paper.
Chapter 9 Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies.
For more information, see: Select print media Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Solution 4: Check the ink levels Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alerts, consider having a replacement cartridge available to avoid possible printing delays.
Chapter 9 Aligning the printer can help ensure excellent print quality. For more information, see: Align the printer Cause: The printer needed to be aligned. If this did not solve the issue, try the next solution. Solution 7: Clean the printhead Solution: Check the following potential problems, and then clean the printhead. • Check the orange pull tab on the ink cartridges. Make sure they were completely removed. • Make sure all ink cartridges are properly installed.
Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty.
Chapter 9 Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store specialty media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. • • • Solution 1: Check the paper type Solution 2: Use a higher print quality setting Solution 3: Rotate the image Solution 1: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat.
Chapter 9 • • • • Solution 3: Check the ink levels Solution 4: Align the printer Solution 5: Clean the printhead Solution 6: Contact HP support Solution 1: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in the input tray. For more information, see: Load media Cause: The paper was not loaded correctly. If this did not solve the issue, try the next solution.
If this did not solve the issue, try the next solution. Solution 5: Clean the printhead Solution: Check the following potential problems, and then clean the printhead. After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists. For more information, see: • • Clean the printhead Print and evaluate a print quality report Cause: The printhead needed to be cleaned. If this did not solve the issue, try the next solution.
Chapter 9 Solution 2: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store specialty media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately.
Solution 5: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Printouts seem blurry or fuzzy Try the following solutions if your printout is not sharp or unclear. NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary.
Chapter 9 Solution 3: Print the image in a smaller size Solution: Reduce the size of the image and then print it. If you are printing a photo or graphic, and the print size is set too high, it will be blurry or fuzzy when printed. If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when printed. Cause: The image was printed in a larger size. If this did not solve the issue, try the next solution. Solution 4: Align the printer Solution: Align the printer.
Solution 1: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in the input tray. For more information, see: Load media Cause: The paper was not loaded correctly. If this did not solve the issue, try the next solution. Solution 2: Make sure only one type of paper is loaded Solution: Load only one type of paper at a time. Cause: More than one type of paper was loaded in the input tray. If this did not solve the issue, try the next solution.
Chapter 9 Solution 2: Wait while the ink dries Solution: Wait at least thirty minutes for the ink inside the product to dry, then try the print job again. Cause: The excess ink in the product needed to dry out. Paper is not picked up from the input tray Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solution 4: Clean the rollers Solution: Clean the rollers. Make sure you have the following materials available: • • A lint-free cloth, or any soft material that will not come apart or leave fibers. Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges). For more information, see Clean the device. Cause: The rollers were dirty and needed to be cleaned. If this did not solve the issue, try the next solution.
Chapter 9 Cause: Many black print quality problems clear up with the automatic services performed after each print job is finished. Solution 2: Use TrueType or OpenType fonts Solution: Use TrueType or OpenType fonts to ensure that the product is able to print smooth fonts. When selecting a font, look for the TrueType or OpenType icon. TrueType icon Cause: OpenType icon The font was a custom size. Some software applications offer custom fonts that have jagged edges when enlarged or printed.
The product prints slowly Try the following solutions if the product is printing very slowly. • • • Solution 1: Use a lower print quality setting Solution 2: Check the ink levels Solution 3: Contact HP support Solution 1: Use a lower print quality setting Solution: Check the print quality setting. Best and Maximum dpi provide the best quality but are slower than Normal or Draft. Draft provides the fastest print speed. Cause: The print quality was set to a high setting.
Chapter 9 Media is not picked up from a tray • Make sure media is loaded in the tray. For more information, see Load media. Fan the media before loading. • Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack. • Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.
Multiple pages are being picked up • Fan the media before loading. • Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack. • Make sure the tray is not overloaded with paper. • Use HP media for optimum performance and efficiency. Solve copy problems If the following topics do not help, see Support and warranty for information about HP support.
Chapter 9 Copies are blank • • • Check the media The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Select print media for more information. Check the settings The contrast setting might be set too light. Use the Copy button on the device control panel to create darker copies. Check the trays If you are copying from the ADF, make sure that the originals have been loaded correctly.
Copy defects are apparent • • • • • • • • • Vertical white or faded stripes The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Select print media for more information. Too light or dark Try adjusting the contrast and copy-quality settings. Unwanted lines The scanner glass, lid backing, or frame might need cleaning. See Clean the device for more information.
Chapter 9 • • • • • Part of the document did not scan or text is missing Text cannot be edited Error messages appear Scanned image quality is poor Scan defects are apparent Scanner did nothing • • Check the original Make sure that the original is placed on the scanner glass correctly. For more information, see Load an original on the scanner glass. Check the device ◦ The device might be coming out of PowerSave mode after a period of inactivity, which delays processing a short while.
Part of the document did not scan or text is missing • • Check the original ◦ Make sure that you loaded the original correctly. For more information, see Load originals. ◦ If you scanned the document from the ADF, try scanning the document directly from the scanner glass. For more information, see Load an original on the scanner glass. ◦ Colored backgrounds can cause images in the foreground to blend into the background.
Chapter 9 Error messages appear • • "Unable to activate TWAIN source" or "An error occurred while acquiring the image" ◦ If you are acquiring an image from another device, such as a digital camera or another scanner, make sure that the other device is TWAIN-compliant. Devices that are not TWAIN-compliant do not work with the device software. ◦ Make sure that you have connected the USB Device Cable to the correct port on the back of your computer. ◦ Verify that the correct TWAIN source is selected.
Take steps to improve the scan quality ◦ Use the glass to scan rather than the ADF. ◦ Use high-quality originals. ◦ Place the media correctly. If the media is placed incorrectly on the scanner glass, it might skew, which causes unclear images. For more information, see Load originals. ◦ Adjust the software settings according to how you plan to use the scanned page. ◦ Use or make a carrier sheet to protect your originals. ◦ Clean the scanner glass. See Clean the scanner glass for more information.
Chapter 9 Try these first if you are having problems with your fax features: • • • • • • • • • • • • • Check the telephone cord. Try using another telephone cord to see if the problem continues. Remove other equipment from the HP device. Connect the HP device directly to the wall jack to see if the problem persists.
• • Make sure you use the phone cord that came with the device. If you do not use the supplied phone cord to connect from the telephone wall jack to the device, you might not be able to send or receive faxes. After you plug in the phone cord that came with the device, run the fax test again. You might need to connect the supplied phone cord to the adapter provided for your country/region. If you are using a phone splitter, this can cause faxing problems.
Chapter 9 The "Phone Cord Connected to Correct Port on Fax" test failed Solution: Plug the phone cord into the correct port. 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. You might need to connect the supplied phone cord to the adapter provided for your country/region.
port labeled 1-LINE on the back of the device, and the other end to your telephone wall jack, as shown below. You might need to connect the supplied phone cord to the adapter provided for your country/region. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port You might need to connect the supplied phone cord to the adapter provided for your country/region.
Chapter 9 The "Dial Tone Detection" test failed Solution: • Other equipment, which uses the same phone line as the device, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again.
The "Fax Line Condition" test failed Solution: • Make sure you connect the device to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the device to an analog phone line and try sending or receiving a fax.
Chapter 9 You might need to connect the supplied phone cord to the adapter provided for your country/region. Solution: Other equipment that uses the same phone line as the device might be in use. Make sure extension phones (phones on the same phone line, but not connected to the device) or other equipment are not in use or off the hook. For example, you cannot use the device for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send e-mail or access the Internet.
• • • • • • • • that carries phone accessories. You will also need another phone cord, which can be a standard phone cord that you might already have in your home or office. Try connecting a working phone and phone cord to the telephone wall jack that you are using for the device and check for a dial tone. If you do not hear a dial tone, call your local telephone company for service. Other equipment, which uses the same phone line as the device, might be in use.
Chapter 9 • If the device shares the same phone line with a DSL service, the DSL modem might not be properly grounded. If the DSL modem is not properly grounded, it can create noise on the phone line. Phone lines with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn off your DSL modem and completely remove power for at least 15 minutes.
• If you are sending a fax manually from your phone that is connected directly to the device, you must use the keypad on the telephone to send the fax. You cannot use the keypad on the device control panel. NOTE: If using a serial-type phone system, connect your phone to the port labeled 2-EXT. The device cannot receive faxes, but can send faxes Solution: • If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the device is set to All Rings.
Chapter 9 ◦ ◦ Disconnect the answering machine and then try receiving a fax. If faxing is successful without the answering machine, the answering machine might be causing the problem. Reconnect the answering machine and record your outgoing message again. Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your message. Leave at least 5 seconds of silence at the end of the voice message.
Fax tones are recorded on my answering machine Solution: • When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the device as described in Case I: Shared voice/fax line with answering machine. If you do not connect the answering machine as recommended, fax tones might be recorded on your answering machine. • Make sure the device is set to receive faxes automatically and that the Rings to Answer setting is correct.
Chapter 9 Cause: Solution: times. The computer selected to receive faxes is turned off. Make sure the computer selected to receive faxes is switched on at all Cause: Different computers are configured for setup and receiving faxes and one of them may be switched off. Solution: If the computer receiving faxes is different from the one used for setup, both computers should be switched on at all times. Cause: Solution: Cause: Solution: There is no paper in the input tray. Load paper in the input tray.
Solve network problems NOTE: After correcting any of the following, run the installation program again. General network troubleshooting • If you are unable to install the device software, verify that: ◦ All cable connections to the computer and the device are secure. ◦ The network is operational and the network hub is turned on. ◦ All applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled for computers running Windows.
Chapter 9 Basic wireless troubleshooting Perform the following steps in the order presented. NOTE: If this is the first time you are setting up the wireless connection, and you are using the included software, make sure that the USB cable is connected to the device and the computer. Step 1 - Make sure the wireless (802.11) light is turned on If the blue light near the HP device's wireless button is not lit, the wireless capabilities might not have been turned on.
Make sure your computer is connected to your network To check a wired (Ethernet) connection ▲ Many computers have indicator lights beside the port where the Ethernet cable from the router connects to your computer. Usually there are two indicator lights, one that is on and another that blinks. If your computer has indicator lights, check to see if the indicator lights are on. If the lights are not on, try reconnecting the Ethernet cable to the computer and the router.
Chapter 9 If you are unable to get your computer connected to your network, contact the person who set up your network or the router manufacturer as there might be a hardware issue with either your router or computer. If you are able to access the Internet and are using a computer running Windows, you can also access HP Network Assistant at www.hp.com/sbso/wireless/tools-setup.html? jumpid=reg_R1002_USEN for help in setting up a network. (This Web site is only available in English.
Check to see if you can access the embedded Web server (EWS) ▲ After you establish that the computer and the HP device both have active connections to a network, you can verify if they are on the same network by accessing the device's embedded Web server (EWS). For more information, see Embedded Web server. To access the EWS a. On your computer, open the Web browser you normally use to access the Internet (for example, Internet Explorer or Safari).
Chapter 9 Mac OS X 1. Click System Preferences in the Dock, and then click Print & Fax. 2. Select the HP device, and the click Print Queue. 3. If Jobs Stopped appears in the window that appears, click Start Jobs. If you can use the HP device after performing the steps above but find that the symptoms persist as you continue to use the device, your firewall might be interfering. If you still cannot use the HP device over the network, continue to the next section for additional troubleshooting help.
If you still cannot use the HP device over the network or if you have to periodically perform this step in order to use your device over the network, your firewall might be interfering. If this still does not work, there might be a problem with your network configuration or router. Contact the person who set up your network or the router manufacturer for help.
Chapter 9 ◦ • Inspect the ends of the memory card for dirt or material that closes a hole or spoils a metal contact. Clean the contacts with a lint-free cloth and small amounts of isopropyl alcohol. ◦ Assure that the memory card is working properly by testing it with other devices. Check the memory card slot ◦ Make sure that the memory card is fully inserted into the correct slot. For more information, see Insert a memory card.
Check the device IP address • To check the IP address of the device from the control panel (color display models only), touch the Setup button, select Network, select View Network Settings, and then select either Display Wired Summary or Display Wireless Summary. For devices with a two-line display, the user must obtain the IP address by printing a network configuration page. Press the Setup button, select Network, select Network Settings, and then select Print Network Configuration Page.
Chapter 9 Check the device to ensure the following • Power light is on and not blinking. When the device is first turned on, it takes approximately 45 seconds to warm up. • The device is in the Ready state, and no other lights on the device control panel are lit or blinking. If lights are lit or blinking, see the message on the device control panel. • Ensure power cord and other cables are working, and are firmly connected to the device. • All packing tapes and materials are removed from the device.
Clear jams Occasionally, media becomes jammed during a job. Try the following remedies before you attempt to clear the jam. • • • • Make sure that you are printing with media that meets specifications. For more information, see Select print media. Make sure that you are printing with media that is not wrinkled, folded, or damaged. Make sure that the device is clean. For more information, see Clean the device. Make sure that the trays are loaded correctly and are not too full.
Chapter 9 b. Locate any jammed media inside the device, grasp it with both hands and then pull it towards you. c. If the jam is not there, push the latch on the top of the duplexer and lower its cover. If the jam is inside, carefully remove it. Close the cover. d. Reinsert the duplexer into the device. 3. Open the top cover and remove any debris. 4. If you have not found the jam and have Tray 2 installed, pull out the tray and remove the jammed media, if possible. If not, do the following: a.
To clear a paper jam in the automatic document feeder 1. Lift the cover of the automatic document feeder. 2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the device, more paper jams are likely to occur. 3. Close the cover of the automatic document feeder.
Chapter 9 • • • • • • • • • • • • • • • • • • • Fax Memory Full Device Disconnected Ink Alert Cartridge Problem Cartridge Problem Paper Mismatch The cartridge cradle cannot move Paper Jam Paper Jam The printer is out of paper Incompatible Cartridge(s) Printer Offline Printer Paused Sensor issue Sensor failure Previously used genuine HP cartridge Ink Service Capacity Warning Document failed to print General printer error Printhead Problem The printhead appears to be missing or damaged Use the following to
Advanced printhead maintenance WARNING! Only reinstall the printhead as part of the procedure for Printhead Problem error messages To reinstall the printhead 1. Make sure that the product is turned on. 2. Open the ink cartridge door. 3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage.
Chapter 9 5. Remove the printhead by lifting it straight up. 6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts. 1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles and contacts 3 Electrical contacts CAUTION: Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger.
To clean the printhead a. Lightly dampen a clean, lint-free cloth and wipe the electrical contact area from the bottom to the top. Do not go past the edge between the nozzles and the electrical contacts. Clean until no new ink shows on the cloth. b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles.
Chapter 9 d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step. 7. Clean the electrical contacts inside the product. To clean the electrical contacts in the product a. Lightly dampen a clean, lint-free cloth with bottled or distilled water. b. Clean the electrical contacts in the product by wiping with the cloth from top to bottom. Use as many fresh, clean cloths as necessary. Clean until no ink shows on the cloth. c.
10. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. 11. Close the ink cartridge door.
Chapter 9 HP recommends you have a replacement available for when print quality becomes no longer acceptable Use the following to correct the error: • • Replace the ink cartridges Supplies NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alerts, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.
Cartridge Problem Choose your error • • The following cartridge appears to be missing or damaged Cartridge(s) in Wrong Slot - The following cartridges are in the wrong slots The following cartridge appears to be missing or damaged Use the following to correct the error: • • Replace the ink cartridges Supplies NOTE: Ink level alerts and indicators provide estimates for planning purposes only.
Chapter 9 The cartridge cradle cannot move Please turn device power off. Check device for a paper jam or other obstruction Use the following to correct the error: • • Clear jams Hardware installation suggestions Paper Jam There is a paper jam (or misfeed). Clear the jam and press the Resume button on the printer Use the following to correct the error: Clear jams Paper Jam There is a paper jam (or misfeed) in the scan path. Clear the jam or re-insert the document and restart the task.
Use the following to correct the error: • • • Replace the ink cartridges Supplies HP inkjet supplies recycling program Printer Offline Your printer is currently offline Use the following to correct the error: To check if the printer is paused or offline (Windows) 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers.
Chapter 9 To check if the printer is paused or offline (Mac OS X) 1. Click System Preferences, click Print & Fax, and then click select the printer you want to use. 2. Double-click the icon for your product to open the print queue. 3. If Hold is selected, click Resume. 4. If you made any changes, try to print again. Sensor issue There is a problem with sensing ink levels Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Ink Service Capacity Warning Your printer has maximized the Ink Service Capacity. If you are going to move or transport the product after receiving this message, make sure you keep it upright and do not tip it on its side to avoid ink leakage. Printing can continue, but ink system behavior might change. The product has nearly maximized the ink service capacity. Document failed to print The job failed to print due to an error in the printing system. Solve printing problems.
A HP supplies and accessories This section provides information on HP supplies and accessories for the device. The information is subject to changes, visit the HP Web site (www.hpshopping.com) for the latest updates. You may also make purchases through the Web site.
Supported ink cartridges You can check the following places to find which cartridges are supported by the device: • The ink supplies label (located inside the printer, near the ink cartridges). • The HP SureSuppply Web site (www.hp.com/buy/supplies). For more information, see Order printing supplies online. • The label of the ink cartridge you are replacing. • The HP software on your computer: ◦ Solution Center (Windows): Click Status, and then click Estimated Ink Levels.
B Support and warranty The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.
Warranty Warranty 245
Appendix B Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
Obtain HP telephone support During the warranty period, you may obtain assistance from the HP Customer Care Center. NOTE: HP does not provide telephone support for Linux printing. All support is provided online at the following web site: https://launchpad.net/hplip. Click the Ask a question button to begin the support process. The HPLIP Web site does not provide suppport for Windows or Mac OS X. If you are using these operating systems, see www.hp.com/support.
Appendix B 5. Obtain the version number of the printer software. (To find the version number of the printer driver, open the printer settings or properties dialog box, and click the About tab.) 6. If you have a problem printing from a particular application, note the application and version number. HP support by phone 'The phone support numbers and associated costs listed here are those in effect at time of publication and are applicable only for calls made on a land line.
Telephone support numbers For the most current list of telephone support numbers, see www.hp.com/support. www.hp.
Appendix B Placing a call Call HP support while you are in front of the computer and the HP all-in-one. Be prepared to provide the following information: • Model number (located on the label on the front of the device) NOTE: In addition to the model name that appears on the front of the device, this device has a specific model number. You can use this number to help determine which supplies or accessories are available for your product, as well as when obtaining support.
HP Quick Exchange Service (Japan) For instructions on how to pack your product for exchange, see Pack the device.
Appendix B Prepare the device for shipment If after contacting HP Customer Support or returning to the point of purchase, you are requested to send the device in for service, make sure you remove and keep the following items before returning your device: • The control-panel faceplate • • The duplexer The output tray • The power cord, USB cable, and any other cable connected to the device • • Any paper loaded in the input tray Remove any originals you might have loaded in the device This section con
3. Remove the control-panel faceplate as follows: a. Lift the scanner lid. b. Use either your finger or insert a thin object in the tab on the upper right corner of the controlpanel faceplate to pry the control-panel faceplate off.
Appendix B 4. Retain the control-panel faceplate. Do not return the control-panel faceplate with the HP all-inone. CAUTION: The replacement device might not come with a control-panel faceplate. Store your control-panel faceplate in a safe place, and when the replacement device arrives, reattach your control-panel faceplate. You must attach your control-panel faceplate to use the control-panel functions on the replacement device.
Pack the device Complete the following steps after you have prepared the device for shipment. To pack the device 1. If available, pack the device for shipment by using the original packaging materials, or use the packaging materials that came with your replacement device. If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty. 2.
C Device specifications For media and media-handling specifications, see Understand specifications for supported media.
(continued) Feature Capacity Device control panel language support Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian. Language availability varies by country/region.
Appendix C Recommended requirements • Microsoft Windows 2000 Service Pack 4: Intel Pentium III or higher processor, 256 MB RAM, 200 MB free hard disk space, Microsoft Internet Explorer 6.0 or later • Microsoft Windows XP (32-bit) Service Pack 1: Intel Pentium III or higher processor, 512MB RAM, 500 MB free hard disk space, Microsoft Internet Explorer 6.
• An Internet connection (required for some features) NOTE: You can open the embedded Web server without being connected to the Internet. However, some features will not be available. • It must be on the same side of a firewall as the device.
Appendix C • Confirmation and activity reports. • CCITT/ITU Group 3 fax with Error Correction Mode. • 33.6 Kbps transmission. • 3 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard resolution). More complicated pages or higher resolution take longer and use more memory. • Ring detect with automatic fax/answering machine switching.
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779) Sound pressure (bystander position) LpAd 55 (dBA) Sound power LwAd 6.
D Regulatory information The device meets product requirements from regulatory agencies in your country/region. This section contains the following topics: FCC statement • 262 • Notice to users in Korea • • VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord • Toxic and hazardous substance table • • LED indicator statement Noise emission statement for Germany • Notice to users of the U.S.
FCC statement FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Appendix D Notice to users in Japan about the power cord Toxic and hazardous substance table LED indicator statement LED indicator statement The display LEDs meet the requirements of EN 60825-1. Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T.
Notice to users of the U.S. telephone network: FCC requirements Notice to users of the U.S. telephone network: FCC requirements This equipment complies with FCC rules, Part 68. On this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalent Number (REN) for this equipment. If requested, provide this information to your telephone company. An FCC compliant telephone cord and modular plug is provided with this equipment.
Appendix D Notice to users of the Canadian telephone network Note à l’attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d’Industrie Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil.
Notice to users in the European Economic Area Notice to users in the European Economic Area This product is designed to be connected to the analog Switched Telecommunication Networks (PSTN) of the European Economic Area (EEA) countries/regions. Network compatibility depends on customer selected settings, which must be reset to use the equipment on a telephone network in a country/region other than where the product was purchased.
Appendix D Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation.
European Union regulatory notice European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: • • Low Voltage Directive 2006/95/EC EMC Directive 2004/108/EC CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP.
Appendix D All-in-One) . This regulatory number should not be confused with the marketing name (HP Officejet 6500 All-in-One) or product number.
Declaration of conformity DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company Supplier’s Address: 60, Alexandra Terrace, # 07-01 The Comtech, Singapore 118502 DoC#: SNPRC-0801-01-A declares, that the product Product Name: HP Officejet 6500 All-In-One Series Regulatory Model Number:1) SNPRC-0801-01 Product Options: All Radio Module Number: RSVLD-0707 conforms to the following Product Specifications and Regulations: SAFETY: IEC 60950-1:2
Appendix D DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company Supplier’s Address: 60, Alexandra Terrace, # 07-01 The Comtech, Singapore 118502 DoC#: SNPRC-0801-02-A declares, that the product Product Name: HP Officejet 6500 All-In-One Series Regulatory Model Number:1) SNPRC-0801-02 Product Options: All conforms to the following Product Specifications and Regulations: SAFETY: IEC 60950-1:2001 / EN60950-1:2001 + A11: 2004 EN 60825-1 1994
Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.
Appendix D English Français Deutsch Italiano Español Česky Likvidace vysloužilého zařízení uživateli v domácnosti v zemích EU Tato značka na produktu nebo na jeho obalu označuje, že tento produkt nesmí být likvidován prostým vyhozením do běžného domovního odpadu. Odpovídáte za to, že vysloužilé zařízení bude předáno k likvidaci do stanovených sběrných míst určených k recyklaci vysloužilých elektrických a elektronických zařízení.
qualification status for this product, see the Product Data Sheet or Specification Sheet. Qualified produicts are also listed at http://www.hp.com/go/energystar. Chemical Substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.
Appendix D Third-party licenses Expat Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject t
NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e.
Appendix D 3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSLToolkit. (http://www.openssl.org/)" 4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact openssl-core@openssl.org. 5.
(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Index Symbols/Numerics (ADF) automatic document feeder clean 160 feeding problems, troubleshoot 160 10 x 15 cm photo paper copy 86 4 x 6 inch photo paper copy 86 A accessibility 13 accessories part numbers 242 self-test diagnostic page 101 acoustic emissions 261 Add Printer installation 133 ADF media sizes supported 30 ADF (automatic document feeder) capacity 26 load originals 25 administrator settings 93 ADSL, fax setup with parallel phone systems 109 after the support period 250 align printer 152 answer
Index control panel buttons 15 lights 15 copy cancel 91 collate copies 89 enhance light areas 89 from the device control panel 84 legal to letter 88 margin shift 90 number of copies 85 paper size 86 paper types, recommended 86 quality 86, 198 reduce 88 settings 85 specifications 259 speed 86 troubleshoot 197 two-sided 90 Copy button 16 Copy menu 19 correct port test, fax 206 critical error messages 21 custom-sized media guidelines 30 print on 36 sizes supported 33 customer support electronic 244 phone suppo
(parallel phone systems) 123 answering machine troubleshoot 215 answering machine, set up (parallel phone systems) 121 auto answer 16, 71 backup fax reception 63 block numbers 16 blocking numbers 66 confirmation reports 80 contrast 60 darken or lighten 60 default settings 61 deleting from memory 64 dial tone test, failed 208 dial type, setting 73 distinctive ringing setup (parallel phone systems) 111 distinctive ringing, change pattern 72 DSL, set up (parallel phone systems) 109 error correction mode 61 err
Index I L index sheets print 50 ink low 178 streaks on the back of paper 191 ink cartridge 147 Ink cartridges supported 256 ink cartridges check ink levels 144 expiration dates 101 locating 14 low ink 178 order online 242 part numbers 101 replace 145 status 93, 101 supported 243 tips 144 yields 256 ink levels, check 144 installation Add Printer, Windows 133 duplexer 38 software for Mac OS X 133 software for Windows 129 troubleshoot 225 Windows network software 131 Internet Protocol fax, using 78 IP addre
(parallel phone systems) 123 shared with fax and voice line (parallel phone systems) 117 shared with fax and voice mail (parallel phone systems) 127 monitor dialing 55, 57 monitoring tools 93 multi-feeds, troubleshoot 197 N Network tab, Toolbox (Windows) 96 networks advanced settings 103 connector illustration 15 Ethernet connections 17 IP settings 104 link speed 104 Mac OS X setup 133 operating systems supported 258 protocols supported 258 settings, change 103 sharing, Windows 131 system requirements 258
Index index sheets 50 last fax details 82 margins incorrect 175, 176 meaningless characters 171 nothing happens 172 photos from DPOF file 49 photos from memory cards 50 print quality report 154 Printer Status page 101 quality, troubleshoot 179, 182, 185, 189 reversed page order 175 settings 40 slow 165 speed-dial entries 77 troubleshoot 164 troubleshooting 167 vertical streaks 190 Web pages 42 print cartridge latch, locating 14 print driver settings 40 version 248 print quality smeared ink 179 print quality
serial phone systems countries/regions with 105 setup types 106 Services tab, Toolbox (Windows) 96 settings administrator 93 control panel 21 copy 85 driver 40 fax 59 network 103 scan 47 speed, fax 74 volume, fax 75 setup answering machine (parallel phone systems) 121 answering machine and modem (parallel phone systems) 123 computer modem (parallel phone systems) 114 computer modem and answering machine (parallel phone systems) 123 computer modem and voice line (parallel phone systems) 117 computer modem an
Index temperature specifications 260 tests, fax dial tone, failed 208 failed 204 fax line condition 209 fax phone cord type test failed 206 hardware, failed 204 port connection, failed 206 setup 79 telephone wall jack 205 text cannot be edited after scan, troubleshoot 201 cut off 176 incompletely filled on copies 199 jagged 193 meaningless characters 171 missing from scan, troubleshoot 201 not filled in 182 smooth fonts 193 splotchy on copies 199 troubleshoot 166 unclear on copies, troubleshoot 199 unclear
white bands or stripes, troubleshoot copies 199 scans 202 WIA (Windows Image Application), scan from 46 Windows Add Printer installation 133 borderless printing 37 duplexing 41 HP Photosmart Software 22 HP Solution Center 97 install software 129 network setup 131 print on special or customsized media 36 print settings 40 set up wireless communication 137 sharing device 131 system requirements 257 uninstall software 141 Windows Image Application (WIA), scan from 46 wireless communication advanced wireless tr
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