HP DesignJet XL 3600 Multifunction Series User Guide
Edition 4 Legal notices Trademarks © Copyright 2020, 2021 HP Development Company, L.P. The information contained herein is subject to change without notice. Adobe®, Acrobat®, Adobe Photoshop® and Adobe® PostScript® 3™ are trademarks of Adobe Systems Incorporated. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Table of contents 1 Introduction ............................................................................................................................................................................................... 1 Welcome to your printer ......................................................................................................................................................... 2 Printer models .........................................................................................
Networking .............................................................................................................................................................................................. 57 Introduction ............................................................................................................................................................................. 58 Control network protocols .........................................................................................
9 Collection and finishing ....................................................................................................................................................................... 128 The stacker ........................................................................................................................................................................... 128 HP F40 Folder ...............................................................................................................
Clean the exterior of the printer ........................................................................................................................................ 187 Maintain the ink cartridges ................................................................................................................................................. 187 Move or store the printer .....................................................................................................................................
Black ink comes off when you touch the print ................................................................................................................ 229 Edges of objects are stepped or not sharp ..................................................................................................................... 230 Edges of objects are darker than expected .....................................................................................................................
21 Front-panel error messages ............................................................................................................................................................ 250 System error log .................................................................................................................................................................. 250 22 HP Customer Care .....................................................................................................................
1 ENWW Introduction ● Welcome to your printer ● Printer models ● Safety precautions ● Main components ● Turn the printer on and off ● Front panel ● HP Utility ● HP Print Preview ● Embedded Web Server ● Demo prints ● Configure your printer ● Mobile printing ● Accessibility ● Other sources of information 1
Welcome to your printer Your printer is a color inkjet printer designed for printing high-quality images on paper up to 914 mm (36 in) wide. Some major features of the printer are shown below: ● Print resolution of up to 2400 × 1200 optimized dpi, from a 1200 × 1200 dpi input, using the Best printquality option, the Maximum Detail option and photo paper.
Safety precautions Read these safety precautions before using your printer. Also read your local Environmental, Health, and Safety regulations. This equipment is not suitable for use in locations where children are likely to be present. For any maintenance or part replacement, follow the instructions provided in HP documentation to minimize safety risks and to avoid damaging the printer.
● Do not remove or open any closed system covers or plugs. ● Do not insert objects through slots in the printer. ● Take care not to trip over the cables when walking behind the printer. ● Insert the power cord securely and completely into the wall socket and printer inlet. ● Never handle the power cord with wet hands.
Remove all supplies (ink, paper roll, etc.) and ensure the drawers are correctly closed before printer transportation. Always move the printer in the direction of its length. Take special care when you move the printer over a rough surface (carpet etc.), or if you have to move the printer in the direction of its width. Heavy paper hazard Special care must be taken to avoid personal injury when handling heavy papers. ● Handling heavy paper rolls may require more than one person.
Label Explanation Do not step on. Roll paper drawer open. Do not step on or climb on drawer. Moving parts. Rotating roll bar. Keep hands out. Functional earthing (for ESD purposes). Take care when you transport the printer with the anti-tilt supports removed. Always reassemble the anti-tilt supports after transportation. Overbalance risk. Check manuals for instructions.
Main components The following front and rear views of the printer illustrate the main components. Front view ENWW 1. Scanner 2. Stacker 3. Front panel 4. Ink cartridge slot 5. 1st drawer 6.
Rear view 1. Power socket 2. Diagnostic LEDs (to be used by service engineers) 3. Gigabit Ethernet port, to connect to a network 4. Communication port Turn the printer on and off TIP: The printer can be left powered on almost without wasting energy. Leaving it on improves response time and overall system reliability. When the printer has not been used for a certain period of time (the default time is determined by Energy Star), it saves power by going into sleep mode.
However, if you plan to store the printer for a long period or the power key does not seem to work, you are recommended to unplug the power cord at the rear. To turn it back on, plug in the power cord. When the printer is powered back on, it takes about three minutes to initialize and check and prepare the printheads. Preparing the printheads takes about 75 seconds. However, if the printer has been off for six weeks or more, preparing the printheads could take up to 45 minutes.
Front panel The front panel is a touch-sensitive screen with a graphical user interface, located on the front right of the printer. It gives you complete control of your printer: from the front panel, you can view information about the printer, change printer settings, monitor printer status, and perform tasks such as supplies replacement and calibrations. The front panel displays alerts (warning and error messages) when necessary. It includes the following components: 1. The front panel itself: a 15.
Home pages There are three top-level pages that you can move between by sliding your finger across the screen: ENWW ● The main screen provides direct access to the main printer functions. ● The all-apps page displays a list of all apps available in your printer, and the status of each of them.
● If you swipe left to the widget page, you can see at a glance the status of ink, paper supplies and job queue. ● At the top of the all-apps page there is a dashboard that displays alerts related to the main functions of the printer. Swipe down the dashboard to access the Status Center. Dim mode After some time with no activity (5 minutes by default), the printer goes to dim mode.
The language selection menu should now appear on the front-panel display. Tap your preferred language. The available languages are English, Portuguese, Spanish, Catalan, French, Dutch, Italian, German, Polish, Russian, Simplified Chinese, Traditional Chinese, Korean, and Japanese. Change system options You can change various printer system options from the front panel. Tap , then System. ● Language. ● Display brightness to change the brightness of the front-panel display.
How to launch the HP Utility Start the HP DesignJet Utility from the icon on your taskbar or from the Start menu > HP > HP DesignJet Utility. This launches the HP DesignJet Utility, showing the printers installed on your computer. When you open the HP DesignJet Utility for the first time, it may offer you an automatic update with enhanced functionality that we recommend you to accept. When you select your printer in the left pane, everything that appears in the right pane is specific to that printer.
Embedded Web Server The following browsers are known to be compatible with the Embedded Web Server: ● Microsoft Internet Explorer 11 and later for Windows 7 and later ● Apple Safari 8 and later for OS X 10.10 and later ● Mozilla Firefox (latest version) ● Google Chrome (latest version) To use the Embedded Web Server on any computer, open your Web browser and enter the printer's IP address in and then the browser's address bar.
● The loaded paper should be at least A3 landscape—419 mm (16.53 in) wide—otherwise the print may be clipped. ● The front panel should be displaying the Ready message. To print a demo print, tap , then Internal prints, then Demo prints, and select a print.
If you accidentally misconfigure the printer’s network settings, you can restore the network settings to their factory values from the front panel: tap , then , then Restore connectivity factory settings. Then you must restart the printer. This automatically provides a working network configuration for most networks. The printer’s other settings remain unchanged. Install your printer under Windows The following instructions apply if you intend to print from software applications using a printer driver.
18 1. Go to the front panel and select Network > Connectivity > Bonjour Name to localize your printer’s bonjour name. 2. Check your Mac and printer are both connected to the same network, then go to System Preferences > Printers and Scanners, and then tap to add a new printer.
3. Tap and add the bonjour name (C000F0) into the search box (alternatively the icon can be selected and the IP address inserted).
4. 20 Your printer will appear under Name, (you can edit it if you like).
5. In the Use menu, select Secure AirPrint or AirPrint, and tap Add. 6. Your printer now appears in printers the list. Connect a computer to the printer by network (Mac OS X) HP Click is the recommended way to connect with your printer to a network. See http://www.hp.com/go/ clickDesignJet for installation instructions.
Set up printer services You can set up the following services: ● Receive automatic firmware updates ● Enable email printing ● Enable additional printer services A network connection is required, so the printer will test its own connectivity. Remember to connect the network cable to the printer. Each printer service can be enabled or disabled individually as explained below. During initial printer setup, you are asked whether you want to enable these services.
To see your printer email address, tap > in the right top corner of the page, then Services. > HP Connected > Printer email address. Alternatively, you can configure it from the Embedded Web Server, Go to the HP Web Services menu and click Enable HP web Services to register and enable HP ePrint. If you are the printer administrator, log in at HP Connected (http://www.hpconnected.com) to customize your printer’s email address or manage printer security for remote printing.
The following settings are available: ● Check for updates automatically: The printer will inform you when new firmware is available. ● Download new firmware automatically: The printer will automatically download new firmware whenever it becomes available. Deactivate this option to download new firmware manually. NOTE: Downloading the firmware does not mean that you have installed it in your printer. To install the new firmware, you must confirm the installation manually. ● Firmware update history.
4. In the Network Directory Server section, enter the name of the LDAP server address (for example, ldap.mycompany.com) and Port. Server Authentication requirements section: 5. In the Server authentication requirements section you can select the appropriate authentication type in the server (Windows credentials, simple credential, use printer user’s credentials). It is mandatory to fill the Domain name, Username, and password. LDAP Database search settings section: 6.
On the Network folders page, click 26 at the top of the page, and fill in the various fields: ● Display name: Name displayed in the front panel when you are choosing the file’s scan destination/printing origin (depending of the functionality use). ● Network path: Should contain the network name of the remote computer and must start with // followed by the path. ● Protocol: SMB ● Functionality Use: Choose between Print only, Scan only, Print and Scan or None.
NOTE: User password should contain the password of the user. Domain should contain the name of the domain in which the user name exists. If the user does not belong to any domain, leave this field empty. ● Security Pin Option: Create a 4-digit security PIN to prevent unauthorized people from accessing documents and images in this network folder.
4. 28 In the Sharing tab, click the Advanced Sharing button.
5. ENWW Ensure that the user has the correct permission settings depending of the functionality use of the network folder. If you configured a scan-to-folder, you need to ensure full read/write control over the shared folder so that the user(s) can add files to folder. To do this, click Permissions and grant Full Control to the user (or to any suitable group that includes that user). If the user(s) is going to use the folder to print documents, a read-only permission is enough.
6. For scanner users, If there is a Security tab in the Properties window for your folder, then you must also grant the same user Full Control over the folder in the Security tab. Only some file systems such as NTFS require this. Example: Create a network folder under Mac OS 30 1. Create a new user account for the User on the remote computer. You can use an existing user account for this purpose, but it is not recommended. 2. Create or choose a folder on the remote computer.
ENWW 3. Open the System Preferences application and click the Sharing icon. 4. Depending of the functionality of the folder, make sure the user has the right permissions. For scanning purposes, Read & Write is needed to access the folder. 5. Click Options.
32 6. Check the Share files and folder using the SMB box, and make sure that the scanner user is checked in the On column. 7. Click Done. You can now see file sharing enabled and Windows sharing on. 8. You must configure the printer to send scans to the folder.
Configure the email server To configure the email server using the Embedded Web Server, click Setup > E-mail server, and fill in the following fields, which are usually supplied by the email server provider. ● SMTP server and port number: The IP address or fully qualified domain name of the outgoing mail server (SMTP) that will process all email messages from the printer. If the mail server requires authentication, email notifications will not work.
To create a new device user account, tap the at the top of the page. Now fill in the fields: name, email, user access code and the permission set. Press apply to create the new account. Share the access code with the user. When using device user accounts, users sign in to the device using an access code. LDAP – sign-in server Information needed before starting Ensure that you have the following information before starting the configuration: ● Server address (hostname or IP).
3. In the Server authentication requirements section you can select the appropriate authentication type in the server (use printer user’s credentials, use LDAP administrator’s credentials). It is mandatory to fill the Domain name, Username, and password. LDAP Database search settings section: 4. Fill in these fields: ● In the Bind and search root enter the path to start searching the database (for example, o=mycompany.com).
5. In the Retrieve the printer User’s Name using this attribute box, enter the name of the attribute that contains the person's name (for example, displayName). 6. Click the Apply button to save the settings. Setup is complete. 7. To check that the LDAP retrieval is set up correctly, enter at least three characters of a network contact name in the Test box, and then click the Test button. If the test is successful a message is displayed.
Job Storage security options Use Required account ID and PIN Printing to control who has access to your printer and confidential documents. Required account ID If you want to keep records of printer usage by different users, you can set your printer to require an account ID for each job. At the front panel, tap , then Job management > Account ID required. If this setting is turned on, the account ID field will be mandatory and jobs with no account ID will be kept "on hold for accounting".
To install the tool, go to http://www.hp.com/go/DesignJetXL3600/support and click Software and drivers > Software – Utility > UPD configuration tool > Download. For information about how to install and use the tool, go to https://support.hp.com/us-en/document/ c05658213. Set Windows driver preferences You can change some default settings in your printer driver according to your own preferences, for instance to set color or paper-saving options.
● Select CALS/G4 only if you are sending a file of that type directly to the printer, without going through a printer driver. ● Select TIFF only if you are sending a file of that type directly to the printer, without going through a printer driver. ● Select JPEG only if you are sending a file of that type directly to the printer, without going through a printer driver.
See http://www.hp.com/hpinfo/abouthp/accessibility/ for information about the HP Accessibility Program, and HP's commitment to making its products and services accessible to people with disabilities. Other sources of information The following documents can be downloaded from http://www.hp.
2 ENWW Paper handling ● General information and tips ● Paper status ● Load a roll ● Unload paper ● Load a single sheet ● Paper source ● Store paper ● Cannot load paper ● Paper presets 41
General information and tips ● All paper widths must be between 200 mm (7.9 in) and 914 mm (36 in), and the roll core must be 51 mm or 76 mm (2 or 3 in) in diameter. ● The lower standard size is Din A4 in portrait and Din A3 in landscape. Note that Din A4 and letter paper cannot be loaded in landscape orientation. ● When handling photo paper, wear cotton gloves to avoid transferring oils onto the paper. ● Each drawer can be loaded with 1 paper roll. Your printer accepts roll paper and single sheet.
Paper status The paper source displays the status of the drawers in your printer, and one of the following status messages for each roll: ● Low on paper ● Out of paper ● Paper not loaded ● Standby ● Calibration pending ● Check pending ● Unsuccessful load ● Hardware malfunction ● Ready ● Error Load a roll IMPORTANT: If your roll has a two inch cardboard core, change the 3-in core adapter in the drawer to the 2-in core adapter supplied with the printer.
2. Open the drawer. WARNING! CAUTION: 44 Do not stand on the drawer: the printer could fall over. Do not leave the roll on top of the scanner. TIP: You can load more than one roll at the same time. TIP: Load heavier rolls in upper drawers; they can weigh up to 18 kg (40 lb). 3. Open the locking lever on the right hub. 4. Move the hub outwards to make room for the roll.
5. Take the roll with the paper edge as shown. Load the roll at an angle, like this: ENWW 6. Slide the hub back towards the center so that it engages with the roll. 7. Ensure that the hubs are fitted tightly to the roll on both sides.
8. Feed the paper into the slot. TIP: 9. Do not stop feeding until the paper is automatically advanced. Continue feeding until you hear a beep. 10. Close the drawer when you have finished loading the roll into it. 11. Select the paper type on the front panel. The front panel remembers the last paper type loaded in this position, in case that helps. You can add the length of the roll manually in the front panel. 12. When you are ready, tap Finish and check.
Unload paper 1. Ensure that the printer is not printing and that the lock light on the drawer is off. If the lock light is on, go to the front panel and tap then Unload. 2. Open the drawer. WARNING! Do not stand on the drawer: the printer could fall over. 3. Open the locking lever of the right hub. 4. Slide the right hub to the side so that you can remove the roll. 5. Remove the roll. 6. Close the drawer.
48 2. At the front panel, tap 3. If a roll is already loaded, wait while it moves to standby position. 4. Select the paper type. 5. Feed the sheet into the tray. 6. Align the left-hand edge of the sheet with the line at the left-hand side of the printer. Chapter 2 Paper handling , then Select sheet > Load > Load sheet.
7. Guide the sheet into the printer until the printer beeps and starts pulling the paper. 8. If the sheet is not correctly aligned, it is ejected, and you will have to try again. 9. Select / insert the paper size. If the width of the sheet does not match a standard size, select the closest standard size or introduce a custom length. The minimum allowed is 230 mm and the maxim is 1220 mm.
Store paper To maintain paper quality, follow these recommendations: ● Store rolls in the original packaging within the temperature and humidity range specified on the paper label. ● When natural tracing paper is stored in a humid environment, its width when loaded can vary, and it may even jam in the printer. To avoid this, store this kind of paper in its packaging in humid conditions. Remove it from the printer in conditions of low temperature and high humidity (such as 15°C and 80% relative humidity).
Paper presets Each supported paper type has its own characteristics. For optimum print quality, the printer changes the way it prints on each different paper type. For example, some may need more ink and some may require a longer drying time. So the printer must be given a description of the requirements of each paper type. This description is called the paper preset.
NOTE: The paper-length estimate is available only if the printer registered the amount of paper that was on the roll when you loaded it. To provide this information to the printer, specify the roll length on the front panel when loading the paper, or load a roll that has the paper-data barcode printed on it. NOTE: The barcode and text are printed on the roll only when the unloading process is started from the front panel's Paper menu.
● To trim the leading edge of the paper if it is damaged or not straight. ● To feed and cut the paper when the automatic cutter has been disabled. ● To cancel the waiting time and print the available pages immediately, if the printer is waiting to nest more pages. NOTE: The printhead is serviced after each print, and the paper cannot be cut until the process completes, so you may notice a delay.
3 54 Working with two rolls (XL 3600dr only) ● Advantages of a multiroll printer ● How the printer allocates jobs to paper rolls Chapter 3 Working with two rolls (XL 3600dr only) ENWW
Advantages of a multiroll printer A multiroll printer can be useful in several different ways: ● The printer can automatically switch between different paper types according to your needs. ● The printer can automatically switch between different paper widths according to your needs. This enables you to save paper by printing smaller images on narrower paper.
– Paper type: Use printer settings – Paper source: Use printer settings – Roll switching policy: Minimize paper waste TIP: You can also save paper in some cases by rotating or nesting your images. See Use paper economically on page 83.
4 ENWW Networking ● Introduction ● Control network protocols ● Front-panel menu items ● Link configuration methods ● Troubleshooting ● Wi-Fi accessory 57
Introduction The printer provides a single RJ-45 connector port for a network connection. In order to meet Class B limits, the use of shielded I/O cables is required. The embedded Jetdirect print server supports connection to IEEE 802.3 10Base-T Ethernet, IEEE 802.3u 100Base-TX Fast Ethernet and 802.3ab 1000Base-T Gigabit Ethernet compliant networks.
Menu item Sub-menu item Sub-menu item Values and description IPV4 Settings Config Method Specifies the method that TCP/IPv4 parameters will be configured on the HP Jetdirect print server. Bootp: Use BootP (Bootstrap Protocol) for automatic configuration from a BootP server. DHCP (default): Use DHCP (Dynamic Host Configuration Protocol) for automatic configuration from a DHCPv4 server. If selected and a DHCP lease exists, DHCP Release and DHCP Renew menus are available to set DHCP lease options.
Menu item Sub-menu item Sub-menu item Values and description IPV6 Settings Enable Use this item to enable or disable IPv6 operation on the print server. Off: IPv6 is disabled. On (default): IPv6 is enabled. Address Use this item to manually configure an IPv6 address. Manual Settings: Use the Manual Settings menu to enable and manually configure a TCP/ IPv6 address. Enable: Select this item and choose On to enable manual configuration, or Off to disable manual configuration.
Menu item Sub-menu item Secure Web Sub-menu item Values and description For configuration management, specify whether the embedded Web server will accept communications using HTTPS (Secure HTTP) only, or both HTTP and HTTPS. HTTPS Required: For secure, encrypted communications, only HTTPS access is accepted. The print server will appear as a secure site. HTTP/HTTPS optional: Access using either HTTP or HTTPS is permitted. NOTE: IPSEC The factory default setting depends on the print server model.
If the printer is not able to connect to the network through auto-negotiation, you can set the link setting by one of the following methods: ● The front panel ● The Embedded Web Server ● The Telnet interface, through a system command prompt ● Network management tools such as HP Web Jetadmin Troubleshooting IO Configuration card The IO Configuration card provides comprehensive print server status.
Link troubleshooting The printer has status lights (LEDs) beside the network connector that indicate the link status and network activity. ● When the green light is on, the printer has successfully linked to the network. ● When the yellow light is blinking, there is network transmission activity. If the printer does not successfully connect to the network: ● Both LEDs will be off. ● The alert No network cable connected will appear on the front panel.
Communication failures between computer and printer Some symptoms are: ● The front-panel display does not show the Received jobs message when you have sent jobs to the printer. ● Your computer displays an error message when you are trying to print. ● Your computer or printer hangs (stays idle), while communication is taking place. ● Print jobs get stuck in your computer’s print spooler. ● Your printed output shows random or inexplicable errors (misplaced lines, partial graphics, and so on).
Print jobs take too much time to be received by the printer If you send a very large print to the printer, there will normally be some delay before it starts printing. However, if you think you are experiencing abnormally long delays, there are various things you could check: ● Make sure the network cable connected to the printer is rated at least Cat5e. ● Make sure that gigabit-speed networking equipment and cabling interconnects your computer client to the printer.
Install the accessory Step 1 - Update the print firmware Update the printer firmware to ensure printer compatibility and maintain regulatory compliance. Make sure the Jetdirect accessory is disconnected from the printer. See the HP Jetdirect Print Server Administrator’s Guide. Step 2 - Power off and connect the accessory IMPORTANT: Switch off the printer before you connect the Wi-Fi accessory.
6. Connect the USB Type-A (flat) end of the cable to the port inside the HIP2. 7. Align and insert the HP Jetdirect’s hook-shaped clips into the HIP2, then gently press the HP Jetdirect onto the rounded clips until it is held securely in place. 8. Connect the printer’s power cord and turn the printer on. NOTE: If a USB error message is appears on the front panel, make sure that the latest printer firmware is installed. 9.
10. Tap in the front panel, and check that details appear for two additional interfaces: Wireless and Wi-Fi direct, as well as wired Gigabit Ethernet. If the Wi-Fi interfaces are displayed, then HP Jetdirect is correctly installed. NOTE: The front panel displays the message Not connected to any wireless network check wireless configuration. This is normal because there are steps missing related to the configuration.
● Both your printer and wireless router must support WPS pushbutton mode. Consult your printer and wireless router manuals. ● The wireless router must have a physical WPS pushbutton available. ● Your network must use WPA or WPA2 security. Most WPS wireless routers will not connect using the WPS method if WEP or no security is used. ● Most WPS wireless routers will not connect using the WPS method if you are using the manufacturer’s default for the network name and no security.
Step 2b - (Windows 8.1 onwards) use Windows Wi-Fi Direct to print 1. Wi-Fi Direct has to be enabled on the printer. 2. From the Windows Start/Metro menu, tap the magnifying glass in the top right corner. 3. In the search field, type Devices and Printers and tap Enter. 4. In the Devices and Printers window, tap Add a Device in the top left corner. 5. Select the printer’s Wi-Fi Direct name to be installed and tap Next.
5 ENWW Printing ● Introduction ● Print from a USB flash drive ● Print from the network folder ● Print from My Home Folder ● Print from a computer using a printer driver ● Advanced print settings 71
Introduction There are various different ways in which you can choose to print, depending on your circumstances and preferences: ● Print a TIFF, JPEG, HP-GL/2, RTL, PDF, or PostScript file directly from a USB flash drive. See Print from a USB flash drive on page 72. ● Print a TIFF, JPEG, HP-GL/2, or PDF file directly from a computer connected to the printer, using HP Click. See http://www.hp.com/go/DesignJetclick. ● Print from HP SmartStream: See the HP SmartStream documentation at http://www.hp.
5. The list of print-from-USB quicksets is displayed. You can choose and/or edit one of the quicksets for the selected job. NOTE: If you edit a quickset after selecting a job, the changed settings are applied only to the current job and are not saved permanently. You can change any of your own quicksets permanently by tapping , then manage quicksets, or by tapping NOTE: , then Quicksets. The factory quicksets cannot be modified.
4. Select a file to be printed. Multipage documents are only supported in PDF; in this case, you can also select a page to print. 5. The list of print-from-Network quicksets is displayed. You can choose and/or edit one of the quicksets for the selected job. NOTE: If you edit a quickset after selecting a job, the changed settings are applied only to the current job and are not saved permanently.
1. At the front panel, go to the home page and tap . 2. Select My Home Folder. 3. at the top of the page Authenticate with LDAP – sign-in server or Windows sign-in configuration. Go to and select the option you wish to use for authentication. See LDAP – sign-in server on page 34 or Windows sign-in configuration on page 35. 4. Select a file to be printed. Multipage documents are only supported in PDF; in this case, you can also select a page to print. 5.
Print from a computer using a printer driver This is the traditional way of printing from a computer. The correct printer driver must be installed on the computer (see Install your printer under Windows on page 17), and the computer must be connected to the printer. When the printer driver has been installed and the computer is connected to the printer, you can print from a software application by using the application's own Print command and selecting the correct printer.
You can select print-quality options in the following ways: ● In the Windows driver dialog: Go to the Paper/Quality or Paper tab (depending on the driver version) and look at the Print Quality section. If you use Standard Options, you will see a simple slider with which you can select speed or quality. If you use Custom Options or Advanced (depending on the driver version), you will see the more specific options described above.
Custom paper sizes If you want to choose a paper size that is not included in the list of standard paper sizes, there are various different ways to specify it. Use the Windows printer driver (version 3) 1. Click the Paper/Quality tab. 2. Click Custom. 3. Enter the name and dimensions of your new paper size. 4. Click OK. The new paper size is automatically selected. Use the Windows printer driver (version 4) 1. Click the Paper tab. 2. Click Document size. 3.
A custom paper size created with Windows forms has the following characteristics: ● The paper size is permanent. It will not disappear if the driver is closed or the computer is turned off. ● Restricted users cannot create paper forms. The “manage documents” role in the Windows Active Directory is the minimum required. ● The paper size is local to the computer. It will be seen in all the printer queues that have been created on the computer and that support paper of that size.
Print on loaded paper To print a job on whichever paper is loaded in the printer, choose the following Paper Type option in your printer driver: ● In the Windows driver dialog: Select the Paper/Quality or Paper tab (depending on the driver version), then select Use Printer Settings in the Paper Type drop-down list. NOTE: Use Printer Settings (Windows). Rescale a print You can send an image to the printer at a certain size but tell the printer to rescale it to a different size (normally larger).
Preview a print Previewing a print on the screen allows you to check the layout of the print before printing, which may help you to avoid wasting paper and ink on a bad print. ● To preview a print under Windows, you have the following options: Use the HP Print Preview application: – Check the Show preview before printing box, which you can find in the right bottom corner of the driver dialog. Click Print, then wait a few seconds for the HP Print Preview application to be launched.
If you have a high-resolution image If your image has a resolution greater than the rendering resolution (which you can see in the Custom Print Quality Options box under Windows), print sharpness may be improved by selecting the Maximum detail option. This option is available only if you are printing on glossy paper and you have selected Best print quality. ● Using the front panel: Tap , then Default printing configuration > Print quality > Enable maximum detail.
● Using AirPrint: Go to Finishing Options and select Printer Options. In the combo box menu, select the draw lines option. Use paper economically Here are some recommendations for making economical use of paper: ● If you are printing relatively small images or document pages, you can use nesting to print them side by side instead of one after another. See Nest jobs to save roll paper on page 83.
1. Direction of paper flow 2. Nesting off 3. Nesting on 4. Paper saved by nesting When does the printer try to nest pages? When both of the following are true: ● The printer is loaded with roll paper, not sheet paper. ● The printer's Nest option is turned on. See How to turn nesting on and off on page 85.
● – PCL3, RTL, TIFF, JPEG – PostScript, PDF JPEG and TIFF pages with resolutions greater than 300 dpi may not nest with other pages in some cases. How to turn nesting on and off To turn nesting on or off, you must first make sure that the start of printing is set to After Processing (see Select when to print a job on page 96). Then go to the front panel and tap , then Job management > Nest options > Nesting.
Use ink economically Here are some recommendations for making economical use of ink: ● For draft prints, use plain paper and move the print-quality slider to the left end of the scale ('Speed'). For further economy, select custom print quality options, then select Fast and Economode. ● Clean the printheads only when needed, and clean only those printheads that need cleaning. Cleaning the printheads can be useful, but it uses a small amount of ink.
● Check the ink levels remaining in your ink cartridges. ● When you have submitted your print jobs, you can use the Embedded Web Server from a remote location to monitor their status. ● Drying time should be set to Optimal. ● XL 3600dr only: Tap , then Job management > Roll policies > Use most depleted roll > On. We recommend the following settings, depending on the paper type and what kind of prints you are making.
6 88 Mobile printing ● Introduction ● Print from Android ● Print from Apple iOS ● Print from Chrome OS ● Print, scan, and share from the HP Smart App ● Print by email (HP ePrint) ● Mobile specifications Chapter 6 Mobile printing ENWW
Introduction You can print to your printer from many mobile devices and from almost any location.
Print from Chrome OS Printing from Chromebook devices is as easy as installing the HP Print for Chrome extension from the Chrome Web Store (https://chrome.google.com/webstore/detail/hp-print-for-chrome/ cjanmonomjogheabiocdamfpknlpdehm). 1. Choose your content. Open the document or photo you want to print, tap the menu icon and select Print. 2. Choose your printer. Select from the list of printers that appears. 3. Confirm that the correct printer and print setting are selected.
● The attached files to be printed must be in PDF format. ● The maximum file size is 10 MB, but your email server may have a lower limit. ● Files are printed in the original document size (at 100% scale), in normal quality, in color, and normally in portrait orientation (some printers may offer autorotation). For more information, see https://www.hpconnected.com. Mobile specifications ENWW ● Mobile devices must have an Internet connection and email capability.
7 92 Job queue management ● Job queue in the front panel ● Print job queue in the Embedded Web Server or HP DesignJet Utility ● Scan queue in the Embedded Web Server or HP DesignJet Utility Chapter 7 Job queue management ENWW
Job queue in the front panel Tap on the home screen to view the job queue(s) on the front panel. You can choose Print & Copy queue or Scan queue from the tabs at the left of the screen. The job queue page shows all jobs that are available in the selected job queue. Print & Copy queue The Print & Copy queue(s) includes jobs that are in different phases: being received, parsed, rendered, printed, already printed, and so on.
Now printing The job is being printed. ● Paused: The job is paused. NOTE: Sometimes, while printing, you may see a Self-servicing status, which means that the printer is performing some task such as paper type change or print mode change between pages of the same job. On hold The job will not be printed until you take some action. You should respond in one of the following ways: ● On hold: Private job: Enter the PIN required to print the job. The job will be deleted from the queue after printing.
Scan queue actions Some job queue actions are determined by the settings selected. Depending on the environment, it may be worthwhile to change some default settings; to do so, tap in the home screen, then Job Management. Alternatively, in the job queue, tap at the top right, then Settings. Print In the left panel, tap the job to print, then on the details screen select Print. On the following screen, select the number of copies, choose a quickset, and edit the printing preferences.
Pause the job queue You can pause the job queue by tapping the page that is currently printing. and resume by tapping . The pause takes effect at the end of Reprint In the History section, tap the job you want to reprint. On the details screen, tap Reprint. On the next screen, you can select the number of copies, the source, and the destination.
The following options are available: ● Increase productivity: To increase the productivity of the printer. – ● Automatic roll selection: – – ● Job autorotation: The printer can rotate a job automatically in order to save paper. Roll width selection: The printer can be more or less restrictive when selecting the roll width on which to print. You can select: ○ Print on the same width only: Each page prints on a roll with the same page width.
Default printing preferences At the front panel, tap , then Default Printing configuration to define the default properties of jobs sent to your printer from remote locations. You can define settings in the following areas: Print quality, Color, Paper, Margins, PostScript, Print retrieval. Job deletion If the printer runs out of storage space for new jobs, the oldest printed jobs are automatically deleted from the queue.
● Total: The total number of pages (including copies). ● Sent by: The username. ● Account ID: The account ID for the job. ● Date: The date and time attached to the job that was received by the printer, shown in the locale of the Embedded Web Server. ● File source: The application from which the job was sent to print. ● Paper destination: The output option selected for the printed job. You can perform the following operations on one or all jobs in the queue: ● Cancel: Cancels the selected jobs.
Reprint a job in the queue To reprint an already-printed job, select the job from the queue, then click Reprint. When reprinting a print job, you cannot change the print settings, because the job has already been rasterized. Job status messages These are the possible job status messages, approximately in the order in which they may be seen: ● Downloading: The printer is receiving the job from the computer. ● Processing: The printer is parsing and rendering the job.
Scan queue in the Embedded Web Server or HP DesignJet Utility To see the queue in the Embedded Web Server, tap Job queue > Scan queue. By default, access to the job queue is open to all users. The administrator can set a password for users to access the page. The Embedded Web Server displays the following information for each job: ● File name: name of the job. ● Status: current status of the job. ● Pages: number of pages in the job. ● Date: date and time attached to the job that was scanned.
8 Scanning and copying ● Quicksets ● Scanning ● Copying ● Scanner preferences ● Scanner troubleshooting ● Scanner diagnostic plot ● Scan from the HP Smart App 102 Chapter 8 Scanning and copying ENWW
Quicksets Scanning and copying use quicksets. A quickset is a named group of settings with default values defined, which helps you to be more efficient and is convenient for inexpert users. Factory quicksets The printer comes with some factory quicksets already defined, designed to support typical user requirements. Quicksets can be used for scan, copy, and print jobs. User quicksets Depending on the permissions set in your printer, you can create, delete, reorder, or change a quickset.
2. Select an appropriate quickset for your scan job. Any quickset can be modified by tapping the file format, single or multiple pages, and change the default filename. To change a quickset permanently, tap 3. . You can select , then Manage quicksets. Select the scan destination. ● Scan to printer ● Scan to USB flash drive ● Scan to email (if an email server has been configured). See Configure the email server on page 33. You can also configure an address book.
● Scan to HP SmartStream folder (if installed) ● Scan to My Home Folder NOTE: You need to configure the LDAP – sign-in server or Windows sign-in configuration to be able to scan to My Home Folder. See LDAP – sign-in server on page 34 or Windows sign-in configuration on page 35. 4. Insert the original, facing upwards. The front panel will display the live preview of the page. You can stop the process by pressing the Stop scan button. 5. Pick up the original when the scanner releases it.
● Single-page: The result will be a single-page file for each scanned page. If you insert another page, a new document is created. NOTE: By tapping you can show or hide the toolbar, show or hide the background removal setting, and change the scan settings for the following pages. Change the settings as you like and they will be applied to the next page scanned. NOTE: With the toolbar buttons you can zoom in and out, and see scanner information about the selected page.
● Input size allows you to set the input size page to Automatic, Custom size, a list of the available loaded rolls (Roll width), or a fixed list of standard sizes, by width and length (Standard size). If you select Custom size, two new settings are displayed: – Custom width allows you to set a specific scan area width, or enter 0 (zero) for automatic width detection. – Custom length allows you to set a specific scan area length, of enter 0 (zero) for automatic length detection.
● Smart & detailed background removal may be used if you have an original with a background that is not completely white, or an original on translucent paper. Smart background removal analyses the content of the scanned original and automatically removes the background to make it pure white without removing the contents (lines and areas). Smart removal is available only for Lines and Mixed images (content type) in Grayscale (color option).
example) and increase the detailed background removal (to 6, for example), making pixels with low lightness values go to black and lighter background pixels go to white. ● De-skew allows you to turn the digital skew correction on or off. ● Reduce scan speed to enhance quality allows you to reduce the scan speed to get better scan results when scanning at 200 and 300 dpi. ● Format allows you to set the file format to Single-page PDF, Multi-page PDF, JPG, Single-page TIFF, Multipage TIFF, or PDF/A.
2. Select an appropriate quickset for your copy job. Any quickset can be modified by tapping . 3. You can select the number of copies, the page order (first or last page on top), and whether you want collation. The right-hand side of the screen shows a representation of how the job will be printed (depending on the number of copies, collation, order, and the output device). 4. You can change the copy mode by tapping , then Choose copy mode.
6. Insert the original, facing upwards. 7. In the next screen you can see a preview of each copied page and browse the thumbnails. NOTE: By tapping you can show or hide the toolbar, show or hide the background removal setting, and change the copy settings for the following pages. Change the settings as you like and they will be applied to the next page scanned. NOTE: With the toolbar buttons, you can zoom in and out, and see scanner information about the selected page.
The following settings are available in copy quicksets: ● Quickset name allows you to name the quickset you are working with. ● Content type allows you to set the content type to Lines, Mixed, or Image. ● Original paper type allows you to set the content type to White paper, Photo paper, Old/recycled paper, Translucent paper, Blueprint, or Ammonia/old blueprint. ● Blueprints invert allows you to invert blueprints (or not). ● Auto-release original allows you to auto-release the page once scanned.
● Smart & detailed background removal may be used if you have an original with a background that is not completely white, or an original on translucent paper. Smart background removal analyses the content of the scanned original and automatically removes the background to make it pure white without removing the contents (lines and areas). Smart removal is available only for Lines and Mixed images (content type) in Grayscale (color option).
example) and increase the detailed background removal (to 6, for example), making pixels with low lightness values go to black and lighter background pixels go to white. ● Contrast allows you to set the level of contrast. ● De-skew allows you to turn the digital skew correction on or off. ● Reduce scan speed to enhance quality allows you to reduce the scan speed to get better scan results when scanning at 200 and 300 dpi.
Scanner troubleshooting In this section the most common defects and failure modes are shown, sorted by relevance and frequency of appearance. A defect is a common image artifact that usually appears when using any CIS scanner. These are due to incorrect settings, product limitations, or easily solvable mistakes. A failure mode is due to malfunctions of some of the scanner components.
Wrinkles or folds Scanners based on CIS technology have a high optical resolution within their focus plane, at the price of a very limited depth of field. Hence, the images are sharp and detailed when the scanned original is perfectly flat against the glass plate. However, whenever the original contains wrinkles or folds, these defects are clearly visible in the scanned image (as shown in the following example). Actions 1.
Actions 1. Repeat the scan, preferably using a higher resolution, and this time make sure that the product is correctly positioned (it is flat on the floor and it does not move), and that the printer is not printing while you scan. Turning the original 90 or 180 degrees and scanning it again may also solve the problem. 2. If the problem persists, check that the original to be scanned is not skewed, and that it does not become skewed during the scan.
Sometimes the color mismatch between adjacent modules can be enormous, showing a serious scanner malfunction, as in the following example. Actions 1. Repeat the scan or copy, setting the content type to Image, reducing the background cleaning to 0 or turning the original 90 degrees before scanning it again. 2. If the problem persists, clean and calibrate the scanner as indicated in Scanner maintenance on page 191.
Actions 1. Repeat the scan or copy using a higher resolution (High or Max if scanning, Normal or Best if copying). You should also set background cleaning to 2, or set the content type to Mixed. You might also deactivate the automatic de-skew as explained in Copied or scanned image is very skewed on page 124. In case you were working in black-and-white mode, we recommend using grayscale instead. 2. If the problem persists, turn the original plot 90 degrees before scanning it again. 3.
Color fringing The problem called “color fringing” occurs when the scanner is affected by incorrect paper advance and/or miscalibration. Nevertheless, some amount of color fringing is unavoidable, especially at high scanning speeds. It can be seen at the borders of sharp black text over a white background, as in the example below (original on the left, scanned image on the right). Note the black arrow indicating the scanning direction. Actions 1.
3. If the problem persists, analyze pattern 4 of the diagnostic plot. If you see the problem shown on the right, call your support representative and report a “vibration problem”. Incorrect paper advance, skew during scanning, or horizontal wrinkles You may encounter problems with some thick glossy originals being moved through the scanner’s paper path. In some cases, the original may become skewed during the scanning process.
Vertical black band 20 cm wide Your scanner contains various different CIS modules, each of which covers an area 20 cm (7.9 in) wide. If one of the modules fails, and the scanner hardware check does not detect the failure, you may see a black vertical band, corresponding to the area covered by a single CIS module, in your scanned image or copy. Here is an example: original on the left, scan on the right. The black arrow indicates the scanning direction. Actions 1.
Image © www.convincingblack.com, reproduced with permission. Actions 1. Restart your printer. Then calibrate the scanner, as indicated in Calibrate the scanner on page 194, and repeat your scan. Turn the original 90 degrees if possible before rescanning. 2. If the problem persists, analyze pattern 3, modules A through E, of the diagnostic plot. Call your support representative and report an “object replication“ issue if you see the kind of error shown on the right.
Incorrect edge detection, mostly when scanning tracing paper Tracing or translucent papers can be scanned with good results, although totally transparent papers are not supported. Nevertheless, the resulting image may have extra margins or some clipping of the content in some situations when detection of the edge of the paper is not accurate, which may also happen when scanning plain paper if the glass plate is dirty. In order to avoid these undesired effects, follow these recommendations. Actions 1.
Scanning to file is slow Scanning large formats creates large files. This means that scanning to file can take time even under optimal system configurations and conditions. This is especially true when scanning across a network. However, if you think scanning to file with your system is unreasonably slow, the following steps may help you to locate and solve the problem. 1. Use the front panel to check the status of your scan job.
Visual check for errors while printing the diagnostic sheet Once the diagnostic plot is printed, the first step is to check that all the patterns included in it are correctly printed. The diagnostic plot, if printed correctly, should look like this: If you see any problems, you should follow the recommended recovery procedure, all of which are available by tapping , then Scanner Preferences > Print Scanner IQ Plot at the front panel.
Load the diagnostic plot into the scanner input tray, making sure that the printed side of the plot is facing up. The black arrows on the diagnostic plot indicate the direction of loading. Make sure that the diagnostic plot is loaded without skew, and it is centered (that is, it covers the whole scanner area).
9 Collection and finishing If you choose no specific job destination, prints are sent to the default output destination, which can be changed from the front panel. From the home screen, tap , then Output destination. ● The stacker ● HP F40 Folder The stacker 1. Stacker 2. Stacker pivoting cover By default, the printer cuts the paper after every print job. The resulting printed sheet of paper is neatly stacked on top of the other printed sheets by the stacker.
TIP: Although you can remove sheets from the stacker while the printer is printing, you are recommended to remove all the prints together while the printer is not printing. TIP: You can lock the stacker cover in the open position to collect special jobs. Make sure that you close it afterwards. TIP: If you want to use a photo paper for printing in normal printing mode to the stacker, you are recommended to use an HP Instant-Dry Photo Paper.
● If you send a job with attended mode selected, the job is put on hold, and other jobs can continue printing, until you select it for printing from the front panel (the front panel can guide you through this process) and open the stacker cover. ● If you put the printer into attended mode from the front panel, all jobs in the queue are put on hold for attended mode, and you can print them from the queue. When you exit attended mode, any jobs still in the queue return to their previous status.
● With the stacker cover open, you have a better view of the print as it emerges, but the stacker cannot guarantee that the print will follow the correct paper path, so you must watch over it to prevent possible damage. ● You cannot scan or copy because the stacker cover is blocking the scanner. ● If the printer is left idle and in attended mode for more than 15 minutes, attended mode is cancelled, and you are advised to close the stacker.
To use the folder, select it as follows: ● You can select the folder as the default output destination in the front panel: tap , then Output options > Default > Output destination > Folder. ● When printing or copying, you can select the folder as the output destination. Tap Print, then select the location of the file (USB drive, Network folder or Home folder), then on the Quicksets tab select More settings. Go to Output destination > Folder; You can also select adjust the Default folding style.
Then, in the printing dialog, you will be able to select each predefine or the standards. Recommended settings for folding jobs: ● Clip content by margin: To avoid printing in the margins and fold properly. From the Paper/Quality tab, click Margins/Layout > Clip content by margin. ● Portrait orientation: Select this in the Layout/Output tab. There are some paper types that are not supported by the folder. You will see a warning if you try to send such a paper type to the folder.
You can specify in the application preferences whether you want to see the dimensions of the folded paper indicated in green in the preview. NOTE: The folded dimensions are not shown if they are unknown at this point. The green rectangle in the preview indicates which part of the page will be on top after folding.
Folder status ● Initializing: The folder is initializing and not yet ready. ● Ready: The folder is ready to receive jobs, waiting for jobs, or receiving jobs. ● Full: The cross-fold or no-fold tray has reached its full capacity. The printer finishes the current page, then stops printing. ● Error. In these cases, all jobs are put on hold for output.
DIN ● DIN A 190+20 × 297 mm (with binding edge)* 190 mm width, 20 mm margin, 297 mm height ● DIN B 210 × 297 mm (back panel covered)* 210 mm width, 297 mm height ● DIN C 210 × 297 mm (compact fold) 210 mm width, 297 mm height ● DIN B 210 × 305 mm* 210 mm width, 305 mm height 136 Chapter 9 Collection and finishing ENWW
ANSI ● ANSI 7.5 + 1 × 11 in 7.5 in width, 1 in margin, 11 in height ● ANSI 8.5 × 11 in 8.
● Mailer 7.5 × 10 in 7.5 in width, 10 in height ● Inverse DIN (210 × 297 mm) 210 mm width, 297 mm height The title block will be shown as follows when unfolded: For the full list, see the front-panel menu at the default Folding style selection. TIP: The folder tries to compensate automatically if the sheet width is exceeded. If the compensation is not successful, try choosing the DIN B 210 × 305 mm folding style. Troubleshooting ● Jams: If a paper jam is detected, the front panel will notify you.
How to improve productivity ENWW ● Use portrait orientation. ● Use DIN folding styles for metric rolls (A0, A1, A2, A3, and A4). ● Use ANSI folding styles for imperial rolls (36 in, 24 in).
10 Color management ● Introduction ● How colors are represented ● A summary of the color management process ● Color calibration ● Color management from printer drivers ● Color management from the front panel 140 Chapter 10 Color management ENWW
Introduction Color management is performed using a set of software tools that allow you to reproduce a color as accurately as possible on any display or printing device. In addition, your printer has been engineered with advanced hardware and software features to ensure predictable and dependable results.
● Whenever a printhead is replaced ● Whenever a new paper type is introduced that has not yet been calibrated with the current set of printheads ● Whenever the environmental conditions (temperature and humidity) change significantly You can check the color calibration status of the currently loaded paper at any time by going to the front panel and tapping , then , then , then Color calibration status. The status may be one of the following: ● Recommended: The paper has not been calibrated.
Color management from printer drivers Color management options The aim of color management is to reproduce colors as accurately as possible on all devices: so that, when you print an image, you see very similar colors as when you view the same image on your monitor.
Printing in grayscale You can convert all colors in your image to shades of gray in the following ways: ● In your application program: Many programs provide this option. ● In the Windows driver dialog: Go to the Color tab and look at the Output Color or Color Options section (whichever is available in your driver). Select Print in grayscale. NOTE: See Only use matte black ink to print: Durable printout in grayscale on page 82.
Default RGB source profiles Your printer is provided with the following color profiles: ● None (Native): No imitation, for use when the color conversion is done by the application or operating system, and therefore the data arrive at the printer already color-managed. Available for PostScript and PDF drivers only. ● sRGB IEC61966-2.1 imitates the characteristics of the average PC monitor.
11 Practical printing examples ● Print a draft for revision with the correct scale ● Print a PDF multipage job from Adobe Acrobat Reader or Adobe Acrobat Pro ● Print a document with the correct colors ● Print a project ● Print a presentation ● Print and scale from Microsoft Office 146 Chapter 11 Practical printing examples ENWW
Print a draft for revision with the correct scale This section demonstrates how to print a draft for revision with the correct scale from Adobe Acrobat. Using Adobe Acrobat 1. In the Acrobat window, bring the mouse cursor to the bottom left corner of the document pane to check the page size. 2. Select File > Print and ensure that Page Sizing & Handling is set to Actual size. NOTE: 3. Click the Properties button and then select the Paper/Quality tab. 4.
Print a PDF multipage job from Adobe Acrobat Reader or Adobe Acrobat Pro Using a raster driver 1. Open a multipage job in Adobe Acrobat Reader or Adobe Acrobat Pro (HP recommends always using the latest version). 2. Click File > Print. 3. Select the printer and driver. 4. Check the Choose paper source by PDF page size box. 5. Adjust other properties in the driver properties window, as required. 6. Click the Print button.
4. Check the Choose paper source by PDF page size and Use custom paper size when needed boxes. 5. Adjust other properties in the driver properties window, as required. 6. Click the Print button. If you checked the Use custom paper size when needed box, the pages will be printed on paper sizes corresponding to the page sizes in the original document.
Print a document with the correct colors This section demonstrates how to print a document from Adobe Acrobat and Adobe Photoshop, with the emphasis on color management. Using Adobe Acrobat Reader Acrobat Reader is the most basic application for PDF files; several color management tools common in more sophisticated applications are not explicitly present, and work by default with presets that cannot be changed.
3. ENWW Adjust the color settings in the driver properties window. Click the Properties button in the Print dialog and set the Color option in the Color tab. Check the box Printer Managed Colors and, if you have a V4 driver, select the most convenient source profile. Click OK.
4. If you have a V3 driver, click the Advanced button in the Print dialog box to set color management options. Check the box Let printer determine colors. 5. If the document contains several color profiles and you are not sure what the result will be, you can flatten the document first and print it as seen on the screen. To do this, check the box Print As Image in the Advanced Print Setup dialog box.
2. ENWW In the Preferences dialog box, you can choose RGB, CMYK, and grayscale working color spaces.
3. PDF files can contain elements with different color profiles. Some may have color profiles, some may not. The working color space will affect only those without a color profile. If you want to attach a specific color profile to the document, you must convert the contents of the document as follows. First, select Convert Colors from View > Tools > Print Production or by clicking the icon in the status bar. 4.
If you use the V4 driver, you can also select a default color profile, which will be used for any elements that lack a color profile. HP suggests: ENWW ● sRGB or Adobe RGB (sRGB is the standard for most files) ● CMYK: Choose Coated FOGRA39 or US Web Coated (SWOP) v2.
6. If you have a V3 driver, click the Advanced button in the Print dialog box, set Color Handling to Printer Color Management, and click OK. 7. In the Print dialog box, click the Print button to print the document. Using Adobe Photoshop 1. In Photoshop, click File > Print, then select your printer.
2. In the Color Management section, set the Color Handling option to Printer Manages Colors. 3. In the driver’s Color tab, ensure that the color management option is Printer managed colors. This is the correct option because you have already selected Printer Manages Colors in Photoshop. Print a project This section demonstrates how to print a project from AutoCAD. Using Autodesk AutoCAD 1. ENWW The AutoCAD window can show a model or layout. Normally a layout is printed rather than the model.
2. Click the Plot icon at the top of the window. 3. The Plot window opens.
4. You can see further options by clicking the circular button in the lower right corner of the window. NOTE: The Quality option here does not refer to the final print quality but to the quality of AutoCAD viewport objects that are sent for printing. 5. Select your printer and click the Properties button. 6. Select the Device and Document Settings tab, and click the Custom Properties button. 7. In the Paper/Quality or Paper tab, select the paper type that you intend to use.
● With a Windows V3 driver: Click the Paper/Quality tab, then the Margins/Cutter Settings button, and select Clip content by margins. ● With a Windows V4 driver: Click the Layout tab; then, in the Layout Mode area, select With margins > Clip content by margins. You can also adjust the crop lines, which indicated where to cut the paper after printing. 10. Select the Layout/Output tab, then select the Autorotate option. Autorotation can help to avoid wasting paper.
ENWW 2. Click the Plot icon at the top of the window. 3. Ensure that the correct printer is selected, then click the Properties button.
4. Select the Device and Document Settings tab, and click the Custom Properties button. 5. In the Paper/Quality tab, select the paper type that you intend to use. NOTE: If you select neither the paper source nor the paper type, the printer will not print on any protected roll (see Protect a paper type on page 86). 6. Select the print quality (your own choice between speed and quality of printing). 7. If you intend to print on roll paper, you must decide where the printer should cut the paper. 8.
9. Click the OK button and save your configuration changes to a PC3 file. 10. When you have clicked the OK button in the Plot window, the printer will construct a print preview. Using Adobe Photoshop 1. In Photoshop, click File > Print and then select your printer. 2. Click Print settings, then select the Paper/quality tab. 3. Choose from the available paper sizes. If you do not find the paper size that you intend to use, click the Custom button.
4. Select Show preview before printing. You may also wish to change the default paper source, paper type and print quality. 5. In the Color tab, the default color management option is Printer managed colors, and this is the correct option because you have already selected Printer Manages Colors in Photoshop. Print and scale from Microsoft Office This section demonstrates how to print and scale from Microsoft Office 2013. Using Microsoft PowerPoint 1.
Using Microsoft Project ENWW 1. Click File > Print. 2. Select your printer's name. 3. In the Settings section, you can choose the pages to print, the orientation, and the paper size.
4. Click Page Setup to choose the Paper Size you want. 5. Select Options to go to the printer driver. The default options in the Paper/Quality tab are probably suitable: Paper source: Use printer settings and Paper Type: Use Printer Settings. 6. Click Layout/Output > Resizing options to scale the document to a particular size. Alternatively, you can scale the document in Project.
Using Microsoft Excel ENWW 1. Click File > Print. Select your printer's name, then click the back arrow to leave the File menu. 2. Select the Page Layout tab, then Size, and choose the paper size you want. 3. Click File > Print > Printer properties to go to the printer driver. In the Paper/Quality tab, select Paper source, Paper Type and Print Quality. 4. Click Layout/Output > Resizing options to scale the document to a particular size. Alternatively, you can scale the document in Excel.
12 Retrieving printer usage information Get printer accounting information There are different ways of getting accounting information from your printer. ● View printer usage statistics for the whole lifetime of the printer, see Check usage statistics on page 168. ● View ink and paper usage for each of your recent jobs, see Check usage statistics for a job on page 171. ● Use a third-party application to request printer status, printer usage or job accounting data from the printer through the Internet.
ENWW – Mono lines: Between 0% and 10% of non-white pixel coverage, printed on standard paper, with less than 1% of color pixel coverage – Color lines: Between 0% and 10% of non-white pixel coverage, printed on standard paper, with more than 1% of color pixel coverage – Low density image: Between 10% and 50% of non-white pixel coverage printed on standard paper – High density image: Over 50% of non-white pixel coverage printed on standard paper – Premium quality image: Any content type printed on p
● Paper usage: Amount of paper used and the total at the top, divided into paper categories or families. Usage can be seen at each level. When you tap the Print usage report button, a message is displayed: The usage report was sent to the job queue and will be printed soon. All the values can be displayed in English or metric units.
– The premium quality image category is only shown if the Enable the premium quality image category setting is enabled. – If the printed-paper column information is shown, the paper area used field changes the string to "Paper area (m² used)". Otherwise, the string shown is "Paper area (m²)". ● Ink usage: The ink usage for the whole life of the printer (with approximate values). The ink consumption table lists the ink consumed in each color, ignoring the product number of the cartridge.
● Type: The type of job (print) ● Source: The source of the job: USB, network, and so on ● Print quality: The print quality used to print the job ● Copies: The number of copies requested (cumulative after reprints) ● Pages: The number of pages completed ● Status: The status of the job: printed, canceled by user, and so on ● Total cost: The total cost of the job (visible if cost assignment is enabled) ● Paper type: The paper type used for the job ● Paper area: The used paper area of the job
– Currency: Enter any three-letter currency code. – Paper usage: Select the units, English or metric. ● Print categories cost: Can be enabled or disabled. When enabled, you can assign a cost to each category, and select the units of the cost (per millimeter, or the option selected in the previous Units section). The cost is a number with two decimal digits of precision. Disabled categories are displayed grayed out. ● Ink usage cost: Can be enabled or disabled.
13 Handling ink cartridges and printhead ● About the ink cartridges ● Check the ink cartridges status ● Remove an ink cartridge ● Insert an ink cartridge ● About the printhead ● Check the printhead status ● Remove the printhead ● Insert the printhead ● Storage of anonymous usage information ● Safe mode 174 Chapter 13 Handling ink cartridges and printhead ENWW
About the ink cartridges Ink cartridges store the ink and are connected to the printhead, which distributes the ink on the paper. To purchase additional cartridges, see Supplies and accessories on page 196. CAUTION: Observe precautions when handling ink cartridges because they are ESD-sensitive devices (see the Glossary on page 260). Avoid touching pins, leads and circuitry.
2. Open the ink cartridge cover on the left- or right-hand side of the printer. 3. Grip the cartridge you wish to remove. 4. Pull the cartridge straight up. NOTE: Avoid touching the end of the cartridge that is inserted into the printer, as there may be ink on the connection. NOTE: 5. Avoid storing partially used ink cartridges. The front-panel display identifies the missing ink cartridge. Insert an ink cartridge 1. Before removing the cartridge from its wrapping, shake it vigorously.
2. Unwrap the new ink cartridge, find the label identifying the ink color. Check that the letter or letters (in these illustrations, M for magenta) marking the empty slot, matches the letter or letters on the cartridge label. 3. Insert the ink cartridge into its slot: photo black, gray, and matte black on the left; cyan, magenta, and yellow on the right. 4. Push the cartridge into the slot until it snaps into position. You should hear a beep and see confirmation that the cartridge has been inserted.
5. When all cartridges have been inserted, close the covers. 6. The front-panel display confirms that all cartridges have been correctly inserted. Although it is possible to use non-HP ink cartridges, this choice has several serious disadvantages. It may not be possible to determine with enough accuracy the ink level or status of used, refilled, or counterfeit ink cartridges. Any service or repair required as a result is not covered under the warranty.
If the warranty status is See warranty note, this indicates that expired ink is being used. If the warranty status is Out of warranty, this indicates that non-HP ink is being used. See the limited warranty document provided with your printer for details of the warranty implications. Remove the printhead CAUTION: Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. CAUTION: 1. Printhead replacement must be performed with the printer powered on.
4. Locate the printhead carriage. 5. Raise the blue printhead cover.
ENWW 6. Pull the blue cover back towards you, raising the black piece to which it is attached. 7. Leave the black piece approximately vertical.
8. Grasp the printhead by the blue pieces on each side. 9. Lift the printhead out of the carriage. Insert the printhead NOTE: You cannot insert a new printhead successfully if a connected ink cartridge has not enough ink to complete the printhead replacement process. In this case, you should replace the ink cartridge before inserting the new printhead. You can use the old cartridge later if it still contains some ink. 1. Insert the new printhead.
ENWW 2. Check that the printhead is correctly aligned with its ink connectors. 3. Lower the black piece over the printhead.
4. Close the blue cover and make sure that it is properly closed. When the printhead has been inserted correctly and is accepted by the printer, the printer beeps. NOTE: If the printer does not beep when you insert the printhead and the Replace message appears on the front-panel display, the printhead may need to be reinserted. 5. Lower the scanner. 6. The front-panel display confirms that the printhead is correctly inserted. The printer starts checking and preparing the printhead.
Storage of anonymous usage information Each ink cartridge contains a memory chip that assists in the operation of the printer.
14 Printer maintenance ● Check printer status ● Clean the exterior of the printer ● Maintain the ink cartridges ● Move or store the printer ● Update the firmware ● Update the software ● Printer maintenance kits ● Secure File Erase ● Disk Wipe 186 Chapter 14 Printer maintenance ENWW
Check printer status You can check the current status of the printer in various ways: ● If you access the Embedded Web Server, you see information about the general status of the printer. ● The front panel has three top-level screens that you can move between by sliding your finger across. The main screen provides direct access to the main printer functions. Swipe left to the widget page and see the status of ink, paper supplies, and the job queue.
5. Disconnect any cables connecting the printer to a network or a computer. 6. If the stacker seems likely to impede the movement of the printer through doorways, you can fold it out of the way by removing two screws. If you need to leave the printer turned off for a long time, follow the additional steps below. 1. Turn off the power using the Power key on the front panel. 2. Disconnect the printer's power cable.
● A firmware update package can be large; you may want to consider whether there are any implications for your network or Internet connection. ● A firmware update is downloaded in the background: the printer can be printing at the same time. However, it cannot be installed in the background: printing must stop. Manual firmware updates Manual firmware updates can be performed in the following ways: ● Using the Embedded Web Server, select the About Printer tab and then Manual Firmware Update.
turn it on, but old temporary files that were already on the hard disk are not erased retroactively. If you want to erase the old files too, see Disk Wipe on page 190. Secure File Erase provides three different levels of security: ● Non-Secure: all pointers to the information are erased. The information itself remains on the hard disk until the disk space it occupies is needed for other purposes, and it is then overwritten.
15 Scanner maintenance ENWW ● Clean the scanner’s glass plate ● Calibrate the scanner 191
Clean the scanner’s glass plate You are recommended to clean the scanner's glass plate periodically, depending on how often you use the scanner. 1. Turn off the printer using the Power key at the front and disconnect the power cable. 2. There is a small lever at the rear left of the scanner. Slide the lever up and open the scanner cover. WARNING! crushed. Do not lift the scanner while the scanner cover is open.
3. Gently wipe the glass plate and the surrounding area with a lint-free cloth dampened with water and then wrung dry. A suitable cloth is provided with the printer. CAUTION: Do not use abrasives, acetone, benzene or fluids that contain these chemicals. Do not spray liquids directly onto the scanner glass plate or anywhere else in the scanner. Do not worry about tiny droplets of water left on the glass: they will evaporate. 4. 5.
6. Clean the area immediately in front of the scanner, where the scanned sheet rests before scanning. 7. Reconnect the printer's power cable, turn on the printer using the Power key. Calibrate the scanner Your scanner has been calibrated at the factory, and theoretically CIS scanners do not need to be recalibrated during their lifetimes. Nevertheless, because of environmental changes, your scanner may start showing image defects that can be easily corrected by recalibrating the scanner.
ENWW 5. If the above steps do not help, eject the sheet and restart the printer (turn off and on). When the system has restarted, repeat the calibration. 6. If you cannot perform the calibration successfully in three consecutive attempts, call your support representative and report the error code that appears in the front panel.
16 Supplies and accessories ● How to order supplies and accessories ● Introduction to the accessories 196 Chapter 16 Supplies and accessories ENWW
How to order supplies and accessories There are two alternative ways to order supplies or accessories: ● Visit http://www.hp.com, select your printer and click on the accessories button. ● Contact HP Support (see Contact HP Support on page 253), and check that what you want is available in your area. The rest of this chapter lists the available supplies and accessories, and their part numbers, at the time of writing. Order ink supplies The following ink supplies can be ordered for your printer.
(L) Latin America (N) North America If the part number is not followed by parentheses, the paper is available in all regions. Supported paper types The following paper types are compatible with your printer. Supported HP papers Name Width Length Product number 23.39 in (594 mm) (A1) 150 ft (45.7 m) Q8003A (AJ) 24 in (610 mm) 150 ft (45.
Name Width Length Product number HP Universal Coated Paper, 3-in Core 36 in (914 mm) 300 ft (91.4 m) L5C74A HP Coated Paper 24 in (610 mm) 150 ft (45.7 m) C6019B 36 in (914 mm) 150 ft (45.7 m) C6020B 36 in (914 mm) 300 ft (91.4 m) C6980A 24 in (610 mm) 100 ft (30.5 m) C6029C 36 in (914 mm) 100 ft (30.5 m) C6030C 24 in (610 mm) 100 ft (30.5 m) Q1412B 36 in (914 mm) 100 ft (30.5 m) Q1413B 33.
Name Width Length Product number 914 mm (36 in) 30.4 m (100 ft) Q6575A 610 mm (24 in) 30.5 m (100 ft) Q7991A (AELN) 914 mm (36 in) 30.5 m (100 ft) Q7993A (AELN) 610 mm (24 in) 30.4 m (100 ft) Q6579A 914 mm (36 in) 30.4 m (100 ft) Q6580A 1066 mm (42 in) 60.9 m (200 ft) Q8755A (AELN) 610 mm (24 in) 30.5 m (100 ft) Q7992A (AELN) 914 mm (36 in) 30.5 m (100 ft) Q7994A (AELN) 610 mm (24 in) 30.4 m (100 ft) CG459B 914 mm (36 in) 30.4 m (100 ft) CG460B 610 mm (24 in) 22.
Technical papers ● Natural tracing paper ● Vellum ● Translucent bond paper Coated papers ● Coated paper 90–100 g/m² ● Heavyweight coated paper Poster papers ● Poster matte paper ● Poster satin paper ● Poster gloss paper ● Photo semi-gloss paper ● Blue-back paper Banner and sign ● Polypropylene ● Tyvek 135 g/m² ● Blueprint Blueprint Order accessories The following accessories can be ordered for your printer.
Name Product number HP F40 Folder 3JJ54A HP DesignJet XL 3600 MFP Folder Upgrade Kit 6SE87A Introduction to the accessories PostScript Upgrade The PostScript Upgrade enables a XL 3600MFP to print the same file types that a XL 3600MFP PS can print, including PDF and PostScript files, and the generation of PDF files from scans (scan to PDF). The PostScript upgrade can be plugged into the printer's USB host.
17 Troubleshooting paper issues ENWW ● Paper cannot be loaded successfully ● Paper type is not in the driver ● Printer printed on the wrong paper type ● Automatic cut not available ● On hold for paper ● Paper jam in the printzone ● Paper jam before the printzone ● The paper has jammed in the stackere ● The paper has jammed in the scanner ● A strip stays on the waste bin output tray and generates jams ● Paper jams with the HP F40 Folder ● Cutter does not cut well ● Roll is loose on
Paper cannot be loaded successfully ● Ensure that no paper is already loaded. ● Ensure that the paper is far enough inside the printer: you should feel the printer grab the paper. ● The paper may be crumpled, or warped, or may have irregular edges. ● If a jam has recently occurred, make sure that no pieces of paper remain inside the drawer, cleanout, or printzone.
Paper loading error messages Here is a list of front-panel messages related to paper loading, with the suggested corrective action. Front-panel message Suggested action Paper incorrectly loaded The paper has not been loaded correctly. Remove the paper. Paper loaded with too much skew During the paper load process the printer detected that the paper had too much skew. Follow the instructions on the front-panel display. Paper loose around core The end of the roll has become loose around the core.
● For heavyweight coated papers (< 200 g/m2), select paper type Bond and Coated Paper > Heavyweight Coated Paper. ● For cockle-free very thick coated papers (> 200 g/m2), select paper type Bond and Coated Paper > Super Heavyweight Coated Paper. Black ink is easily removed when touched This happens when your paper is incompatible with matte black ink. To use non-matte black ink, select any of the papers in the Photo Paper category.
Which criteria are used to decide on which roll a job will be printed? When a user sends a job, the desired paper type can be set in the driver. The printer will print the job on a roll of paper of the chosen paper type that is large enough to print the drawing without clipping. If there is more than one roll on which the job could be printed meeting all the criteria, the roll will be chosen according to your preferences. These can be set from the front panel: see Roll policies on page 96.
2. Try to move the printhead carriage out of the way.
3. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer. IMPORTANT: CAUTION: 4. ENWW Use scissors to cut, not a single blade. Do not move the paper sideways, as it could damage the printer. Open the cleanout cover.
5. Cut the paper if necessary (do not use a cutter), and remove all the pieces. 6. Close the cleanout cover. 7. Open the drawer with the paper jam.
8. Cut the paper is necessary, then rewind the paper. 9. If required, trim the leading edge of the paper. 10. Rewind the paper and feed it into the slot. 11. Close the drawer. 12. Reload the roll, or load a new sheet see Paper handling on page 41.
NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper. Paper jam before the printzone When the printer detects a jam, it tries to resolve the issue automatically. If it cannot, it stops, and you must fix the problem manually. The front panel starts the paper jam wizard which displays where the jam has occurred and how to fix it. Clear the paper jam following the wizard screens. 1. Open the cleanout cover.
ENWW 3. Close the cleanout cover. 4. Open the drawer with the paper jam. 5. Cut the paper is necessary, then rewind the paper.
6. If required, trim the leading edge of the paper. 7. Rewind the paper and feed it into the slot. 8. Close the drawer. To Reload the roll, or load a new sheet see Paper handling on page 41. NOTE: If there is still an obstruction in the printer, restart the procedure, and carefully remove all remaining pieces of paper. The paper has jammed in the stackere 1. Identify the top stacker.
ENWW 2. Open the top-stacker cover and remove the paper. 3. Ensure that no pieces of paper are left in the printer. 4. Close the top-stacker cover.
The paper has jammed in the scanner 1. At the rear left of the scanner, slide the small lever up, and open the scanner cover. 2. Remove the paper. 3. Ensure that no pieces of paper are left in the scanner.
4. Close the scanner cover. A strip stays on the waste bin output tray and generates jams If a small piece of paper (200 mm or smaller) has been cut, such as before (if new roll) and after a full-bleed print or after the front-panel option Clean cut has been used, the cut strip remains in the output tray. Only when the printer is not printing, reach into the tray and remove the strip.
Paper jams with the HP F40 Folder Paper jam in the folder input 1. Disengage the printer from the folder. 2. If necessary, cut the paper between the printer and the folder. 3. Remove the paper from the folder input. 4. Open the printer’s output interface and check if there is any paper. 5. Ensure that there is no paper left anywhere in the folder.
2. Move the rollers to release the paper. 3. Pull the paper out. 4. Ensure that the metal balls remain in place. 5. Close the fan-folding cover. 6. Check whether there is any paper left in the fan area on the output side of the folder. 7. Remove any remaining pieces of paper. 8. Follow the front panel instructions. 9. The printer resumes the job and automatically reprints any lost pages. However, you should check that all pages of the job have been printed.
2. Remove the paper. CAUTION: Take care to avoid injury. 3. Close the top cross-folding cover. 4. If the jam is not resolved, open the lateral cross-folding cover.
5. Remove the paper. CAUTION: Take care to avoid injury. 6. Close the cover. 7. Follow the front panel instructions. 8. The printer resumes the job and automatically reprints any lost pages. However, you should check that all pages of the job have been printed. Cutter does not cut well By default, the printer is set to cut the paper automatically after the drying time has been completed.
You can check the paper advance calibration status of the currently loaded paper from the front panel at any , then time by tapping , then , then Calibration status. The status may be one of the following: ● DEFAULT: This status appears when loading any paper that has not been calibrated. HP papers in the Front Panel have been optimized by default and unless you experience image quality problems in your printed image such as banding or graininess it is not recommended to recalibrate the paper advance.
4. Select the percentage of change from –100% to +100%. To correct light banding, decrease the percentage. To correct dark banding, increase the percentage. Return to default calibration Returning to the default calibration sets all the corrections made by the paper advance calibration to zero. To return to the default paper advance calibration value, you must reset the calibration. ENWW 1. From the front panel, tap , then , then, , then Reset calibration. 2.
18 Troubleshooting print-quality issues ● General advice ● Horizontal lines across the image (banding) ● Whole image is blurry or grainy ● Paper is not flat ● Print is scuffed or scratched ● Ink marks on the paper ● Black ink comes off when you touch the print ● Edges of objects are stepped or not sharp ● Edges of objects are darker than expected ● Horizontal lines at the end of a cut sheet print ● Vertical lines of different colors ● White spots on the print ● Colors are inaccurat
● ENWW If you still have a problem 225
General advice When you have any print-quality problem: ● To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of recommended papers, see Order paper on page 197. ● Make sure that the paper type selected in the front panel is the same as the paper type loaded into the printer (see Paper source on page 49).
If the problem persists despite all the above actions, contact your customer service representative for further support. Whole image is blurry or grainy 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See Paper source on page 49. 2. Check that you are printing on the correct side of the paper. 3. Check that you are using appropriate print-quality settings (see Printing on page 71).
Paper is not flat If the paper does not lie flat when it comes out of the printer, but has shallow waves in it, you are likely to see defects in the printed image, such as vertical stripes. This can happen when you use thin paper that becomes saturated with ink. 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See Paper source on page 49. 2.
Horizontal smears on the front of coated paper If a lot of ink is used on plain or coated paper, the paper absorbs the ink quickly and expands. As the printheads move over the paper, the printheads may come into contact with the paper and smear the printed image. This problem is normally seen only on cut sheets of paper (not on roll paper). Whenever you notice this problem, cancel the printing job immediately. Tap computer application. Soaked paper can damage the printheads.
Edges of objects are stepped or not sharp 1. If edges of objects or lines appear to be poorly defined or lighter in density, and you have already set the print-quality slider to Quality in the print dialog box, select the custom print-quality options, and try setting the quality level to Normal. See Printing on page 71. 2. The issue may be related to orientation. Try rotating the image: you may find that the result looks better. Edges of objects are darker than expected 1.
1. Try using thicker paper, choosing from the recommended paper types such as HP Heavyweight Coated Paper and HP Super Heavyweight Paper. See Order paper on page 197. 2. Try using higher print-quality settings (see Printing on page 71). For instance, if you have set the Print Quality slider to Speed, try setting it to Quality. White spots on the print You may notice white spots on the print. This is probably due to paper fibers, dust, or loose coating material. To avoid this problem: 1.
7. If the problem consists of color differences between your print and your monitor, try calibrating your monitor. At this point, you may wish to reprint your job in case the problem has been solved. 8. Print the Image Diagnostics Print. See Image Diagnostics Print on page 237. If the problem persists despite all the above actions, contact your customer service representative for further support. Colors are fading If you print on instant-dry photo paper, your prints will fade rapidly.
● If your image contains its own margins, you may be able to print it successfully by using the Clip Contents by Margins option (see Select margin options on page 79). ● If you are trying to print a very long image on a roll, check that your software is capable of printing an image of that size. ● If you try to print an image larger than your software can handle, the bottom of the image may be clipped.
Lines are too thick, too thin or missing 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See Paper source on page 49. 2. Check that you are using appropriate print-quality settings for your purposes (see Printing on page 71). Select the custom print-quality options in the driver dialog, and try turning on the Maximum detail option (if available).
Lines print double or in the wrong colors This problem can have various visible symptoms: ● Colored lines are printed double, in different colors. ● The borders of colored blocks are wrongly colored. To correct this kind of problem: 1. Reseat the printheads by removing them and then reinserting them. See Remove the printhead on page 179 and Insert the printhead on page 182. 2. Align the printheads. See Align the printhead on page 243.
Lines are blurred Humidity can cause ink to soak into the paper, making the lines blurred and fuzzy. Try the following: 1. Check that your environmental conditions (temperature, humidity) are suitable for high-quality printing. See Environmental specifications on page 259. 2. Check that the paper type selected in the front panel is the same as the paper type you are using. See Paper source on page 49. 3. Select the custom print-quality options, then select Best and Maximum detail (if available).
Image Diagnostics Print The Image Diagnostics Print consists of patterns designed to highlight printhead reliability problems. It helps you to check the performance of the printheads that are currently installed in your printer, and whether any printhead suffers from clogging or other problems. To print the Image Diagnostics Print: 1. Use the same paper type that you were using when you detected a problem. 2. Check that the selected paper type is the same as the paper type loaded into the printer.
First look at the upper part of the print (part 1). Each colored rectangle should be a uniform color without any horizontal lines across it. Then look at the bottom part of the print (part 2). For each individual colored pattern, check that most of the dashes are present. If you see horizontal lines in part 1 and also missing dashes in part 2 for the same color, the printhead responsible needs cleaning.
And here is an example of the same printhead in a bad state: Corrective action ENWW 1. Clean any faulty printheads (see Clean the printhead on page 243). Then reprint the Image Diagnostics Print to see whether the problem has been solved. 2. If the problem remains, clean the printheads again, and reprint the Image Diagnostics Print to see whether the problem has been solved. 3. If the problem remains, consider cleaning your printheads manually (see Clean the printhead on page 243).
If you still have a problem If you still experience print-quality problems after applying the advice in this chapter, here are some further things that you can do: ● Try using a higher print-quality option. See Printing on page 71. ● Check the driver you are using to print with. If it is a non-HP driver, consult the driver vendor about the problem. You could also try using the correct HP driver, if feasible. The latest HP drivers can be downloaded from http://www.hp.com/go/DesignJetXL3600/drivers.
19 Troubleshooting ink cartridge and printhead issues ENWW ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert the printhead ● The front-panel display recommends reseating or replacing the printhead ● Clean the printhead ● Align the printhead ● Printhead status messages 241
Cannot insert an ink cartridge 1. Check that you have the correct type of cartridge (model number). 2. Check that the colored label on the cartridge is the same color as the label on the slot. 3. Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge label right-side up and readable. CAUTION: Never clean inside the ink cartridge slots.
2. Clean the electrical connections on the backside of the printhead with a lint-free cloth. If moisture is needed to remove residue, do not use water-based cleaners in the electrical contacts: such cleaners may damage electrical circuits. In some locations the use of cleaner products is regulated. Ensure that your cleaner follows federal, state, and local regulations. CAUTION: This is a delicate process and may damage the printhead.
NOTE: Printhead alignment can also be started from the Embedded Web Server (Support > Print Quality Troubleshooting), or from the HP Utility (Windows: Support > Print Quality Troubleshooting; Mac OS X: Information and Print Quality > Align). 4. If the loaded paper is satisfactory, the printer runs the realignment and prints a realignment pattern. 5. The process takes about five minutes. Wait until the front-panel display shows the process complete before using the printer.
20 Troubleshooting general printer issues ENWW ● Printer does not print ● Front panel fails to initialize ● Printer seems slow ● Communication failures between computer and printer ● Cannot access the Embedded Web Server ● Cannot connect to the Internet ● Web Services issues ● Automatic file system check ● Alerts 245
Printer does not print If all is in order (paper loaded, all ink components installed and no file errors), there are still reasons why a file you have sent from your computer may not start printing when expected: ● You may have an electrical power problem. If there is no activity at all from the printer, and the front panel does not respond, check that the power cable is connected correctly and that there is power available at the socket. Press the power key for 5 seconds to reset the printer.
Printer seems slow Here are some possible explanations: ● Did you set the print quality to Best or Maximum detail? Best-quality and maximum detail prints take longer. ● Did you specify the correct paper type when loading the paper? Some paper types require more time for printing; for example, photo and coated papers require more drying time between passes. To find out the printer's current paper type setting, see Paper source on page 49.
If you are using a proxy server, try bypassing the server and accessing the Web server directly: ● In Internet Explorer 6 for Windows, go to Tools > Internet Options > Connections > LAN Settings, and check the Bypass proxy server for local addresses box. Alternatively, for more precise control, click the Advanced button and add the printer's IP address to the list of exceptions, for which the proxy server is not used.
There are four different alerts communicators within your printer's system: ● Front-panel display: The front panel shows only the most relevant alert at a time. In the case of a warning, it disappears after a timeout. There are permanent alerts, such as "ink cartridge low on ink", that reappear when the printer becomes idle and there is not another more severe alert. TIP: From the front panel display you can configure paper mismatch alerts, see Solve paper mismatch on page 97.
21 Front-panel error messages The printer may occasionally display a system error, consisting of a numerical code of 12 digits followed by the recommended action that you should take. In most cases you will be asked to restart the printer, because when the printer starts it can diagnose the issue better and may be able to fix it automatically. If the problem persists after restarting, you should contact your support representative and be ready to give the numerical code from the error message.
22 HP Customer Care ENWW ● Introduction ● HP Professional Services ● Customer Self Repair ● Contact HP Support 251
Introduction HP Customer Care offers award-winning support to ensure you get the most from your HP DesignJet, providing comprehensive, proven support expertise and new technologies to give you unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates and self-maintenance services. To find out more about HP Customer Care, see Contact HP Support on page 253.
There is an HP Installation service that unpacks, sets up, and connects the printer for you. For more information on HP Care Packs, see http://cpc.ext.hp.com/portal/site/cpc. Customer Self Repair HP's Customer Self Repair program offers our customers the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you (the end user) so that you can replace them. Using this program, you can replace parts at your own convenience.
NOTE: After you click Display, your browser may prevent the pop-up window from opening. In this case, you have to find the browser option that allows the window to open. Alternatively, from your browser you can send the page directly: click File > Send > Page by email. Telephone number Your HP Support telephone number is available on the Web: see http://welcome.hp.com/country/us/en/ wwcontact_us.html.
23 Printer specifications ENWW ● Functional specifications ● Mobile printing specifications ● Physical specifications ● Memory specifications ● Power specifications ● Environmental specifications ● Acoustic specifications 255
Functional specifications HP ink supplies Printhead One printhead, with doubled nozzles for matte black Ink cartridges Cartridges containing 300 ml of ink: gray, photo black, matte black, yellow, magenta, and cyan Paper sizes Roll width Minimum Maximum 279 mm (11 in) 914 mm (36 in) Roll length 198 m (650 ft) Roll diameter 180 mm (7.09 in)** Roll weight 15 kg (33.07 lb) Sheet width 210 mm (8.
Printing resolutions (continued) Print quality Maximum detail Graphic language Rendering resolution (ppi) Printing resolution (dpi) Fast (heavyweight coated, photo) Off/On PDF 600 × 600 1200 × 1200 Fast (other papers) Off/On HP PCL3GUI, PostScript 300 × 300 600 × 1200 Fast (other papers) Off/On PDF 600 x 600 1200 × 1200 Economode Off any 300 × 300 600 × 1200 * For a list of supported papers, see Order paper on page 197. Scanner resolutions: 200, 300, 600 ppi.
Mobile printing specifications Mobile printing Mobile printing Yes, directly from Android with HP Print Service Plugin Mobile devices supported by HP Mobile printing Smartphones and tablets Supported operating systems iOS, Android, Windows OS Versions iOS from 7.0 and Android from 4.
Power specifications Printer power specifications Input voltage 100–240 V ac ±10%, auto-ranging Frequency 50/60 Hz Maximum current <2A Power < 120 W Environmental specifications Printer environmental specifications Operating temperature 5 to 35°C (41 to 95°F) Recommended operating temperature 15 to 35°C (59 to 95°F), depending on paper type Storage temperature –25 to 55°C (–13 to 131°F) Recommended operating humidity 20 to 80% RH, depending on paper type Storage humidity 0 to 95% RH Maximu
Glossary AppleTalk A suite of protocols that Apple Computer developed in 1984 for computer networking. Apple now recommends TCP/IP and Bonjour networking instead. HP DesignJet products no longer support AppleTalk. Bonjour Apple Computer's trade name for its implementation of the IETF Zeroconf specification framework, a computer network technology used in Apple's Mac OS X from version 10.2 onwards. It is used to discover services available on a local area network. It was originally known as Rendezvous.
Gigabit Ethernet An Ethernet network capable of transferring data at up to 1,000,000,000 bits/second. Gigabit Ethernet interfaces are capable of negotiating slower speeds when required for compatibility with older Ethernet devices. HP-GL/2 HP Graphics Language 2: a language defined by HP to describe vector graphics. HP RTL HP Raster Transfer Language: a language defined by HP to describe raster (bitmap) graphics. I/O Input/Output: this term describes the passing of data between one device and another.
Platen The flat surface within the printer over which the paper passes while it is being printed on. Printer driver Software that converts a print job in a generalized format into data suitable for a particular printer. Printhead A removable printer component that takes ink of one or more colors from the corresponding ink cartridge(s) and deposits it on the paper, through a cluster of nozzles. In your printer, each printhead prints two different colors.
Index A access control 33 accessories order 201 accounting 168 acoustic specifications 259 Acrobat Pro, print 152 Acrobat Reader, print 150 Acrobat, print 147 Acrobat, print multipage 148 AirPrint 17 alerts errors 248 warnings 248 AutoCAD, print presentation 160 AutoCAD, print project 157 B banding problems 221 black and white 144 blurred lines 236 C calibration color 141 scanner 194 cannot load paper 204 caution 5 clean the platen 229 clean the printer 187 clipped at bottom 232 clipped image 232 color adv
move paper 52 printer sleep 13 printhead alignment 243 printhead information 178 printing & management 64 replace 175, 179 speaker volume 13 unit selection 13 front panel will not start 246 front view 7 front-panel option account ID required 37 black point compensation 145 calibrate paper advance 222 CMYK source profile 145 color calibration 142 continue 222 enable crop lines 82 enable economode 81 enable maximum detail 82 I/O timeout 232 margins layout 79 merge 80 nest options 85 PANTONE emulation 145 pape
order accessories 201 ink cartridges 197 paper 197 printhead 197 overlapping lines 80 overnight printing 86 P page size 77 PANTONE emulation 144 paper calibrate the paper advance 221 cannot load 50, 204 clean cut 52 displaying information 51 download presets 51 economical use of 83 jam due to cut strip 217 jammed before printzone 212 jammed in printzone 207 jammed in scanner 216 jammed in stacker 214 jams with the HP F40 folder 218 load roll 43 load sheet 47 loading error messages 205 maintenance 52 movemen
color fringing 120 damaged original 122 down-scaling 123 edge detection 124 ghosting 122 inaccurate colors 119 line discontinuities 116 paper advance 121 random vertical lines 115 too much skew 124 variable line thickness 118 vertical black band 20 cm wide 122 vibration effect 120 wrinkles or folds 116 scanner calibration 194 can't access network folder 124 clean glass plate 192 diagnostic plot 125 optimize 114 slow scan 125 troubleshooting 115 scanning 103 scanning job queue Embedded Web Server 101 scratch
