HP DesignJet XL 3600 Multifunction Series User Guide
Edition 3 Legal notices Trademarks © Copyright 2020 HP Development Company, L.P. The information contained herein is subject to change without notice. Adobe®, Acrobat®, Adobe Photoshop® and Adobe® PostScript® 3™ are trademarks of Adobe Systems Incorporated. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Table of contents 1 Introduction ............................................................................................................................................................................................... 1 Welcome to your printer .......................................................................................................................................................... 2 Printer models ........................................................................................
Front-panel menu items ....................................................................................................................................................... 53 Link configuration methods ................................................................................................................................................. 56 Troubleshooting ..............................................................................................................................................
A summary of the color management process .............................................................................................................. 132 Color calibration ................................................................................................................................................................... 132 Color management from printer drivers ..........................................................................................................................
15 Scanner maintenance ....................................................................................................................................................................... 177 Clean the scanner’s glass plate ......................................................................................................................................... 178 Calibrate the scanner .........................................................................................................................
Lines appear stepped or jagged ........................................................................................................................................ 217 Lines print double or in the wrong colors ........................................................................................................................ 217 Lines are discontinuous .....................................................................................................................................................
Environmental specifications ............................................................................................................................................. 239 Acoustic specifications ........................................................................................................................................................ 239 Glossary ...................................................................................................................................................
1 ENWW Introduction ● Welcome to your printer ● Printer models ● Safety precautions ● Main components ● Turn the printer on and off ● Front panel ● HP Utility ● HP Print Preview ● Embedded Web Server ● Demo prints ● Configure your printer ● Mobile printing ● Accessibility ● Other sources of information 1
Welcome to your printer Your printer is a color inkjet printer designed for printing high-quality images on paper up to 914 mm (36 in) wide. Some major features of the printer are shown below: ● Print resolution of up to 2400 × 1200 optimized dpi, from a 1200 × 1200 dpi input, using the Best printquality option, the Maximum Detail option and photo paper.
This equipment is not suitable for use in locations where children are likely to be present. For any maintenance or part replacement, follow the instructions provided in HP documentation to minimize safety risks and to avoid damaging the printer. General safety guidelines There are no operator-serviceable parts inside the printer except those covered by HP’s Customer Self Repair program (see http://www.hp.com/go/selfrepair). Refer servicing of other parts to qualified service personnel.
Fire hazard To avoid the risk of fire, take the following precautions: ● The customer is responsible for meeting the printer’s requirements and the Electrical Code requirements according to the local jurisdiction of the country where the printer is installed. Use the power supply voltage specified on the nameplate. ● Use only the power cord supplied by HP with the printer. Do not use a damaged power cord. Do not use the power cord with other products.
Heavy paper hazard Special care must be taken to avoid personal injury when handling heavy papers. ● Handling heavy paper rolls may require more than one person. Care must be taken to avoid back strain and/or injury. ● When handling heavy paper rolls, wear personal protective equipment, including boots and gloves. ● Follow your local Environmental Health and Safety regulations for handling heavy paper rolls. Ink handling HP recommends that you wear gloves when handling ink supplies.
Label Explanation Functional earthing (for ESD purposes). Take care when you transport the printer with the anti-tilt supports removed. Always reassemble the anti-tilt supports after transportation. Overbalance risk. Check manuals for instructions. NOTE: The final label position and its size on the printer may vary slightly, but labels should always be visible and close to the potential risk area.
Main components The following front and rear views of the printer illustrate the main components. Front view ENWW 1. Scanner 2. Stacker 3. Front panel 4. Ink cartridge slot 5. 1st drawer 6.
Rear view 1. Power socket 2. Diagnostic LEDs (to be used by service engineers) 3. Gigabit Ethernet port, to connect to a network 4. Communication port Turn the printer on and off TIP: The printer can be left powered on almost without wasting energy. Leaving it on improves response time and overall system reliability. When the printer has not been used for a certain period of time (the default time is determined by Energy Star), it saves power by going into sleep mode.
To turn it back on, plug in the power cord. When the printer is powered back on, it takes about three minutes to initialize and check and prepare the printheads. Preparing the printheads takes about 75 seconds. However, if the printer has been off for six weeks or more, preparing the printheads could take up to 45 minutes.
Front panel The front panel is a touch-sensitive screen with a graphical user interface, located on the front right of the printer. It gives you complete control of your printer: from the front panel, you can view information about the printer, change printer settings, monitor printer status, and perform tasks such as supplies replacement and calibrations. The front panel displays alerts (warning and error messages) when necessary. It includes the following components: 1. The front panel itself: a 15.
Home pages There are three top-level pages that you can move between by sliding your finger across the screen: ENWW ● The main screen provides direct access to the main printer functions. ● The all-apps page displays a list of all apps available in your printer, and the status of each of them.
● If you swipe left to the widget page, you can see at a glance the status of ink, paper supplies and job queue. ● At the top of the all-apps page there is a dashboard that displays alerts related to the main functions of the printer. Swipe down the dashboard to access the Status Center. Dim mode After some time with no activity (5 minutes by default), the printer goes to dim mode.
Change system options You can change various printer system options from the front panel. Tap , then System. ● Language. ● Display brightness to change the brightness of the front-panel display. ● Date and time options to view or set the printer's date and time. ● Unit selection to change the units of measurement in the front-panel display. Select English or Metric. By default, units are set to Metric. ● Speaker volume to change the volume of the printer's loudspeaker. Select Off, Low, or High.
How to launch the HP Utility Start the HP DesignJet Utility from the icon on your taskbar or from the Start menu > HP > HP DesignJet Utility. This launches the HP DesignJet Utility, showing the printers installed on your computer. When you open the HP DesignJet Utility for the first time, it may offer you an automatic update with enhanced functionality that we recommend you to accept. When you select your printer in the left pane, everything that appears in the right pane is specific to that printer.
Embedded Web Server The following browsers are known to be compatible with the Embedded Web Server: ● Microsoft Internet Explorer 11 and later for Windows 7 and later ● Apple Safari 8 and later for OS X 10.10 and later ● Mozilla Firefox (latest version) ● Google Chrome (latest version) To use the Embedded Web Server on any computer, open your Web browser and enter the printer's IP address in the browser's address bar.
Once the printer has a working network configuration, you can check its network address from the front panel: tap . TIP: Consider making a note of the printer’s IP address, because you may need it during the setup process of connecting your Windows or Mac OS computer clients. Modify network configuration To modify the current network configuration, go to the front panel and tap , then , then Network > Gigabit Ethernet.
3. ● Non-PostScript printers: The raster driver ● PostScript printers, with Windows 7 or Windows Server 2008R2: The PostScript driver ● PostScript printers, with Windows 8, Windows Server 2012, or later: The PDF driver Once downloaded, open it, and follow on-screen steps. If your computer fails to find any printers on the network, the Printer Not Found window is displayed, which helps you to try to find your printer.
2. Check your Mac and printer are both connected to the same network, then go to System Preferences > Printers and Scanners, and then tap to add a new printer. 3. Tap and add the bonjour name (C000F0) into the search box (alternatively the icon can be selected and the IP address inserted).
ENWW 4. Your printer will appear under Name, (you can edit it if you like). 5. In the Use menu, select Secure AirPrint or AirPrint, and tap Add.
6. Your printer now appears in printers the list. Connect a computer to the printer by network (Mac OS X) HP Click is the recommended way to connect with your printer to a network. See http://www.hp.com/go/ clickDesignJet for installation instructions. Set up printer services You can set up the following services: ● Receive automatic firmware updates ● Enable email printing ● Enable additional printer services A network connection is required, so the printer will test its own connectivity.
If there is any problem connecting to HP, you will be provided with a description of the problem and some possible solutions. Enable email printing with HP ePrint The HP Connected service makes it easy to send jobs to your printer by attaching them to an email message. You must accept the Data Collection & HP Privacy Statement in order to use HP Connected. To enable email printing, in the front panel, tap , then at the right top corner of the page, then Services. > HP Connected > Setup Web Services.
Configure ePrint connectivity service You can remove the connection to HP ePrint if required for security. At the front panel, tap , then at the right top corner of the page, then Services > HP Connected > Remove Web Services. To use remote printing again, you will need to set it up again from scratch. Configure firmware updates You can choose from the Embedded Web Server or from the front panel whether and how to download firmware updates.
Address book setup In the Embedded Web Server, click Settings >Address book. Here you can configure the printer to obtain email addresses from an LDAP server, so that they are available when users perform a search from the Scan to Email screen. 1. Open the Embedded Web Server. 2. Click Settings >Address book. 3. Enable the LDAP server (mandatory to continue with the LDAP configuration). Network Directory Server section: 4.
On the Network folders page, click at the top of the page, and fill in the various fields: ● Display name: Name displayed in the front panel when you are choosing the file’s scan destination/printing origin (depending of the functionality use). ● Network path: Should contain the network name of the remote computer and must start with // followed by the path. ● Protocol: SMB ● Functionality Use: Choose between Print only, Scan only, Print and Scan or None.
For a network folder, enter the remote computer’s name or IP address, the shared folder’s, and the username and password of the user already created on the remote computer. Leave the user domain field empty unless the user is a member of a Windows domain. If the user is only a local user of the remote computer, leave the field empty. You can use the name (instead of the IP address) in the server name field, only if the shared folder is on a Windows computer in the same local network.
4. 26 In the Sharing tab, click the Advanced Sharing button.
ENWW 5. Ensure that the user has the correct permission settings depending of the functionality use of the network folder. If you configured a scan-to-folder, you need to ensure full read/write control over the shared folder so that the user(s) can add files to folder. To do this, click Permissions and grant Full Control to the user (or to any suitable group that includes that user). If the user(s) is going to use the folder to print documents, a read-only permission is enough. 6.
Example: Create a network folder under Mac OS 28 1. Create a new user account for the User on the remote computer. You can use an existing user account for this purpose, but it is not recommended. 2. Create or choose a folder on the remote computer. By default, Mac OS users have a Public folder that can easily be used for this purpose. 3. Open the System Preferences application and click the Sharing icon. 4. Depending of the functionality of the folder, make sure the user has the right permissions.
ENWW 6. Check the Share files and folder using the SMB box, and make sure that the scanner user is checked in the On column. 7. Click Done. You can now see file sharing enabled and Windows sharing on. 8. You must configure the printer to send scans to the folder.
Configure the email server To configure the email server using the Embedded Web Server, click Setup > E-mail server, and fill in the following fields, which are usually supplied by the email server provider. ● SMTP server and port number: The IP address or fully qualified domain name of the outgoing mail server (SMTP) that will process all email messages from the printer. If the mail server requires authentication, email notifications will not work.
LDAP – sign-in server Information needed before starting Ensure that you have the following information before starting the configuration: ● Server address (hostname or IP). ● Server authentication requirements. ● Path to start search (BaseDN, Search Root) (for example, o=mycompany.com). ● Attributes for matching the name entered (such as cnor samAccountName), retrieving the email address (such as mail), and how the name will be displayed on the control panel (such as displayName).
● In the Match the name entered with this attribute box enter the name of the attribute which its content should be matched with the username type during sign-in. ● In the Retrieve the Users Email Address using this attribute box, enter the name of the attribute that contains the person's email address (for example, mail or rfc822Mailbox). ● In the Retrieve the printer user group using this attribute box enter the name of the attribute that contains the groups the person belongs to. 5.
● Change the firmware update settings: Enable or disable Firmware updates sent as print jobs and Firmware update from USB. ● Enable or disable the use of USB drives for mass storage. ● Protect Stored data. See Secure File Erase on page 175 and Disk Wipe on page 176. ● Enable or disable other printer settings such as Show user name and job name in job accounting (see Check usage statistics for a job on page 158), Anonymous usage information and Show job thumbnail and download job file remotely.
Drivers There are various different drivers for your printer; which is best for you depends on your circumstances: ● Your operating system ● The type of applications from which you print ● The number of printers you have ● The output accessories you have You may wish to install one or several drivers according to your needs. You can find the latest driver software at http://www.hp.com/go/DesignJetXL3600/drivers/.
Set Windows driver preferences You can change some default settings in your printer driver according to your own preferences, for instance to set color or paper-saving options. To do this, click the Start or Search button on your computer's screen, then click Devices and Settings or Devices and Printers. In the next window, right-click your printer's icon, and click Printing Preferences. Any settings you change in the Printing Preferences window will be saved as default values for the current user.
Accessibility Front panel If required, the front-panel display brightness and the loudspeaker volume can be changed (see Change system options on page 13). Embedded Web Server From the Embedded Web Server, you can see the status of the printer, and perform other actions without using the front panel. For information about the accessibility features of the Embedded Web Server, click Support > Accessibility. See http://www.hp.
2 ENWW Paper handling ● General information and tips ● Paper status ● Load a roll ● Unload paper ● Load a single sheet ● Paper source ● Store paper ● Cannot load paper ● Paper presets 37
General information and tips ● All paper widths must be between 200 mm (7.9 in) and 914 mm (36 in), and the roll core must be 51 mm or 76 mm (2 or 3 in) in diameter. ● The lower standard size is Din A4 in portrait and Din A3 in landscape. Note that Din A4 and letter paper cannot be loaded in landscape orientation. ● When handling photo paper, wear cotton gloves to avoid transferring oils onto the paper. ● Each drawer can be loaded with 1 paper roll. Your printer accepts roll paper and single sheet.
Paper status The paper source displays the status of the drawers in your printer, and one of the following status messages for each roll: ● Low on paper ● Out of paper ● Paper not loaded ● Standby ● Calibration pending ● Check pending ● Unsuccessful load ● Hardware malfunction ● Ready ● Error Load a roll IMPORTANT: If your roll has a two inch cardboard core, change the 3-in core adapter in the drawer to the 2-in core adapter supplied with the printer.
2. Open the drawer. WARNING! CAUTION: 40 Do not stand on the drawer: the printer could fall over. Do not leave the roll on top of the scanner. TIP: You can load more than one roll at the same time. TIP: Load heavier rolls in upper drawers; they can weigh up to 18 kg (40 lb). 3. Open the locking lever on the right hub. 4. Move the hub outwards to make room for the roll.
5. Take the roll with the paper edge as shown. Load the roll at an angle, like this: 6. Slide the hub back towards the center so that it engages with the roll. 7. Ensure that the hubs are fitted tightly to the roll on both sides. 8. Feed the paper into the slot. TIP: ENWW Do not stop feeding until the paper is automatically advanced.
9. Continue feeding until you hear a beep. 10. Close the drawer when you have finished loading the roll into it. 11. Select the paper type on the front panel. The front panel remembers the last paper type loaded in this position, in case that helps. You can add the length of the roll manually in the front panel. 12. When you are ready, tap Finish and check. The printer checks the position, width and length of all the loaded rolls. 13.
3. Open the locking lever of the right hub. 4. Slide the right hub to the side so that you can remove the roll. 5. Remove the roll. 6. Close the drawer. Load a single sheet Before you begin: ENWW ● Measure the sheet (if your sheet of paper does not have a standard dimension). ● Ensure that the drawer(s) is/are closed. ● Note that the lowest standard size is Din A4 (in portrait) and Din A3 (in landscape). ● Note that A4 and letter size paper cannot be loaded in landscape.
6. Align the left-hand edge of the sheet with the line at the left-hand side of the printer. 7. Guide the sheet into the printer until the printer beeps and starts pulling the paper. 8. If the sheet is not correctly aligned, it is ejected, and you will have to try again. 9. Select / insert the paper size. If the width of the sheet does not match a standard size, select the closest standard size or introduce a custom length. The minimum allowed is 230 mm and the maxim is 1220 mm.
● Core diameter: You must update this setting if you changed the core adapter of the roll. ● Core thickness: Update this setting according to the thickness of your roll core. ● Move and cut: You can move and cut the paper manually (see Move the paper on page 47). ● Printing paper info (see Printing paper info on page 46).
● Check that the paper is attached to the core. ● Check that you follow the paper specifications. Paper presets Each supported paper type has its own characteristics. For optimum print quality, the printer changes the way it prints on each different paper type. For example, some may need more ink and some may require a longer drying time. So the printer must be given a description of the requirements of each paper type. This description is called the paper preset.
NOTE: The paper-length estimate is available only if the printer registered the amount of paper that was on the roll when you loaded it. To provide this information to the printer, specify the roll length on the front panel when loading the paper, or load a roll that has the paper-data barcode printed on it. NOTE: The barcode and text are printed on the roll only when the unloading process is started from the front panel's Paper menu.
● To trim the leading edge of the paper if it is damaged or not straight. ● To feed and cut the paper when the automatic cutter has been disabled. ● To cancel the waiting time and print the available pages immediately, if the printer is waiting to nest more pages. NOTE: The printhead is serviced after each print, and the paper cannot be cut until the process completes, so you may notice a delay. NOTE: Photo and coated paper requires careful handling, see Print is scuffed or scratched on page 211.
3 ENWW Working with two rolls (XL 3600dr only) ● Advantages of a multiroll printer ● How the printer allocates jobs to paper rolls 49
Advantages of a multiroll printer A multiroll printer can be useful in several different ways: ● The printer can automatically switch between different paper types according to your needs. ● The printer can automatically switch between different paper widths according to your needs. This enables you to save paper by printing smaller images on narrower paper.
TIP: You can also save paper in some cases by rotating or nesting your images. See Use paper economically on page 76.
4 52 Networking ● Introduction ● Control network protocols ● Front-panel menu items ● Link configuration methods ● Troubleshooting ● Wi-Fi accessory Chapter 4 Networking ENWW
Introduction The printer provides a single RJ-45 connector port for a network connection. In order to meet Class B limits, the use of shielded I/O cables is required. The embedded Jetdirect print server supports connection to IEEE 802.3 10Base-T Ethernet, IEEE 802.3u 100Base-TX Fast Ethernet and 802.3ab 1000Base-T Gigabit Ethernet compliant networks.
Menu item Sub-menu item Sub-menu item Values and description IPV4 Settings Config Method Specifies the method that TCP/IPv4 parameters will be configured on the HP Jetdirect print server. Bootp: Use BootP (Bootstrap Protocol) for automatic configuration from a BootP server. DHCP (default): Use DHCP (Dynamic Host Configuration Protocol) for automatic configuration from a DHCPv4 server. If selected and a DHCP lease exists, DHCP Release and DHCP Renew menus are available to set DHCP lease options.
Menu item Sub-menu item Sub-menu item Values and description Address Use this item to manually configure an IPv6 address. Manual Settings: Use the Manual Settings menu to enable and manually configure a TCP/ IPv6 address. Enable: Select this item and choose On to enable manual configuration, or Off to disable manual configuration. Address: Use this item to type a 32 hexadecimal digit IPv6 node address that uses the colon hexadecimal syntax.
Menu item Sub-menu item Sub-menu item Reset Security Values and description Specify whether the current security settings on the print server will be saved or reset to factory defaults. No (default): The current security settings are maintained. Yes: Security settings are reset to factory defaults. Link Speed The link speed and communication mode of the print server must match the network. The available settings depend on the device and installed print server.
For detailed connectivity information, go to the Connectivity menu and click Network card or Services card to see all the information available. The network card provides details about the network configuration and status. The services card provides information about the state of connections to HP services, such as HP ePrint. To verify correct operation: 1. On the network card, look for the status message I/O Card Ready. 2. If I/O Card Ready appears, the print server is operating properly.
Item Description Port Config If the printer is properly linked, this item has one of the following values: ● 10BASE-T HALF: 10 Mbps, half-duplex ● 10BASE-T FULL: 10 Mbps, full-duplex ● 100TX-HALF: 100 Mbps, half-duplex ● 100TX-FULL: 100 Mbps, full-duplex ● 1000TX FULL If the printer is not properly linked, one of the following messages will appear: Auto Negotiation 6. ● UNKNOWN: The printer is in an initialization state. ● DISCONNECTED: A network connection has not been detected.
Cannot access the Embedded Web Server 1. If you have not done so already, read Embedded Web Server on page 15. 2. Make sure that Embdedded Web Server functionality is enabled in the printer: from the front panel, tap , then Security > Connectivity > Embedded Web Server (EWS) > On. 3. Check the proxy configuration in your Web browser in case it is preventing communication with the printer. 4. Ensure that the printer works correctly when printing or accessed from other applications. 5.
Wireless functionality The Wi-Fi accessory allows the printer to connect directly to an existing 2.4GHz or 5GHz 802.11b/g wireless network. Almost all the same network protocols are available over a Gigabit Ethernet LAN cable and wireless: the printer can be discovered, configured and managed, a print queue installed, and printing or scanning can be performed without the need for a LAN cable to the printer.
ENWW 4. Using a thin flat-bladed screwdriver, gently open the cover along either short edge to expose the Hardware Integration Pocket (HIP2). 5. Connect the white 5-pin connector from the short USB cable to the HP Jetdirect slot. 6. Connect the USB Type-A (flat) end of the cable to the port inside the HIP2. 7. Align and insert the HP Jetdirect’s hook-shaped clips into the HIP2, then gently press the HP Jetdirect onto the rounded clips until it is held securely in place.
8. Connect the printer’s power cord and turn the printer on. NOTE: If a USB error message is appears on the front panel, make sure that the latest printer firmware is installed. 9. Verify that HP Jetdirect is correctly installed using these steps: 10. Tap in the front panel, and check that details appear for two additional interfaces: Wireless and Wi-Fi direct, as well as wired Gigabit Ethernet. If the Wi-Fi interfaces are displayed, then HP Jetdirect is correctly installed.
Connect to a Wi-Fi network with the WPS WPS (Wi-Fi Protected Setup) has two modes (pushbutton and PIN) to connect devices over a wireless connection. Pushbutton is by far the simplest method. Below, how to connect using the WPS pushbutton method is described, but not the PIN method. ● Both your printer and wireless router must support WPS pushbutton mode. Consult your printer and wireless router manuals. ● The wireless router must have a physical WPS pushbutton available.
Step 2b - (Windows 8.1 onwards) use Windows Wi-Fi Direct to print 1. Wi-Fi Direct has to be enabled on the printer. 2. From the Windows Start/Metro menu, tap the magnifying glass in the top right corner. 3. In the search field, type Devices and Printers and tap Enter. 4. In the Devices and Printers window, tap Add a Device in the top left corner. 5. Select the printer’s Wi-Fi Direct name to be installed and tap Next.
5 ENWW Printing ● Introduction ● Print from a USB flash drive ● Print from the network folder ● Print from My Home Folder ● Print from a computer using a printer driver ● Advanced print settings 65
Introduction There are various different ways in which you can choose to print, depending on your circumstances and preferences: ● Print a TIFF, JPEG, HP-GL/2, RTL, PDF, or PostScript file directly from a USB flash drive. See Print from a USB flash drive on page 66. ● Print a TIFF, JPEG, HP-GL/2, or PDF file directly from a computer connected to the printer, using HP Click. See http://www.hp.com/go/DesignJetclick. ● Print from HP SmartStream: See the HP SmartStream documentation at http://www.hp.
NOTE: If you edit a quickset after selecting a job, the changed settings are applied only to the current job and are not saved permanently. You can change any of your own quicksets permanently by tapping , then manage quicksets, or by tapping NOTE: , then Quicksets. The factory quicksets cannot be modified. The following settings are available: ● Quickset name allows you to name the quickset you are working with. ● Print quality allows you to set the print quality to Fast, Normal, or Best.
NOTE: If you edit a quickset after selecting a job, the changed settings are applied only to the current job and are not saved permanently. You can change any of your own quicksets permanently by tapping , then manage quicksets, or by tapping NOTE: , then Quicksets. The factory quicksets cannot be modified. The following settings are available: ● Quickset name allows you to name the quickset you are working with. ● Print quality allows you to set the print quality to Fast, Normal, or Best.
5. The list of print-from-My Home Folder quicksets is displayed. You can choose and/or edit one of the quicksets for the selected job. NOTE: If you edit a quickset after selecting a job, the changed settings are applied only to the current job and are not saved permanently. You can change any of your own quicksets permanently by tapping , then manage quicksets, or by tapping NOTE: , then Quicksets. The factory quicksets cannot be modified.
Advanced print settings The rest of this chapter explains the various print settings that you can use when printing with a printer driver or the front panel. These methods offer a relatively large number of settings in order to satisfy all requirements. TIP: In general you are recommended to use the default settings unless you know that they do not meet your requirements.
You can select print-quality options in the following ways: ● In the Windows driver dialog: Go to the Paper/Quality or Paper tab (depending on the driver version) and look at the Print Quality section. If you use Standard Options, you will see a simple slider with which you can select speed or quality. If you use Custom Options or Advanced (depending on the driver version), you will see the more specific options described above.
Custom paper sizes If you want to choose a paper size that is not included in the list of standard paper sizes, there are various different ways to specify it. Use the Windows printer driver (version 3) 1. Click the Paper/Quality tab. 2. Click Custom. 3. Enter the name and dimensions of your new paper size. 4. Click OK. The new paper size is automatically selected. Use the Windows printer driver (version 4) 1. Click the Paper tab. 2. Click Document size. 3.
● The paper size is local to the computer. It will be seen in all the printer queues that have been created on the computer and that support paper of that size. ● If a printer queue is shared, this paper size will appear in all the client computers. ● If a printer queue is shared from another computer, this paper size will not appear on the driver´s document size list. A Windows form in a shared queue needs to be created in the server. ● If the printer queue is deleted, the paper size is not deleted.
Rescale a print You can send an image to the printer at a certain size but tell the printer to rescale it to a different size (normally larger).
NOTE: The Show preview before printing box appears in the driver dialog only if HP Print Preview is installed in your computer. See HP Print Preview on page 14. Use your application's print preview option. – ● To preview a print under Mac OS X, you have the following options: – Use your application's print preview option. – A print preview is always shown on the print dialog box for most applications.
Only use matte black ink to print: Durable printout in grayscale For grayscale prints with extra durability capabilities select Print in grayscale and paper type Plain paper (durable print out in grayscale) in your driver or application. Print with crop lines Crop lines indicate where the paper should be cut to reduce it to your selected page size.
○ With a version 3 driver: Click the Paper/Quality tab, then the Margins/Cutter Settings button, then check the box Remove blank areas. ○ With a version 4 driver: Click the Output tab, then Roll options, then check the box Remove blank areas. You can also select the Layout/Output or Layout tab (depending on the driver version) and then select one of the Rotation options.
● The Rendering Intent must be the same for all pages. ● The Cutter setting must be the same for all pages. ● Pages must be all color, or all grayscale: not some in color and some in grayscale. ● All pages must be in one or other of the following two groups (the two groups cannot be mixed in the same nest): ● – PCL3, RTL, TIFF, JPEG – PostScript, PDF JPEG and TIFF pages with resolutions greater than 300 dpi may not nest with other pages in some cases.
Use ink economically Here are some recommendations for making economical use of ink: ● For draft prints, use plain paper and move the print-quality slider to the left end of the scale ('Speed'). For further economy, select custom print quality options, then select Fast and Economode. ● Clean the printheads only when needed, and clean only those printheads that need cleaning. Cleaning the printheads can be useful, but it uses a small amount of ink.
● When you have submitted your print jobs, you can use the Embedded Web Server from a remote location to monitor their status. ● Drying time should be set to Optimal. ● XL 3600dr only: Tap , then Job management > Roll policies > Use most depleted roll > On. We recommend the following settings, depending on the paper type and what kind of prints you are making.
6 ENWW Mobile printing ● Introduction ● Print from Android ● Print from Apple iOS ● Print from Chrome OS ● Print, scan, and share from the HP Smart App ● Print by email (HP ePrint) ● Mobile specifications 81
Introduction You can print to your printer from many mobile devices and from almost any location.
1. Choose your content. Open the document or photo you want to print, tap the menu icon and select Print. 2. Choose your printer. Select from the list of printers that appears. 3. Confirm that the correct printer and print setting are selected. Tap Print and collect your printed documents. NOTE: Printing is only available from applications that offer printing or sharing. Print, scan, and share from the HP Smart App Use the screen on your mobile device to control printer scan and print functions.
Mobile specifications 84 ● Mobile devices must have an Internet connection and email capability. ● Print, scan, and copy control requires the mobile device and printer to be on the same network. ● Printing by email also requires the printer to be connected to the Internet. ● iOS 7.0 and above, or Android KitKat4.4 and above, is required.
7 ENWW Job queue management ● Job queue in the front panel ● Print job queue in the Embedded Web Server or HP DesignJet Utility ● Scan queue in the Embedded Web Server or HP DesignJet Utility 85
Job queue in the front panel Tap on the home screen to view the job queue(s) on the front panel. You can choose Print & Copy queue or Scan queue from the tabs at the left of the screen. The job queue page shows all jobs that are available in the selected job queue. Print & Copy queue The Print & Copy queue(s) includes jobs that are in different phases: being received, parsed, rendered, printed, already printed, and so on.
Now printing The job is being printed. ● Paused: The job is paused. NOTE: Sometimes, while printing, you may see a Self-servicing status, which means that the printer is performing some task such as paper type change or print mode change between pages of the same job. On hold The job will not be printed until you take some action. You should respond in one of the following ways: ● On hold: Private job: Enter the PIN required to print the job. The job will be deleted from the queue after printing.
Scan queue actions Some job queue actions are determined by the settings selected. Depending on the environment, it may be worthwhile to change some default settings; to do so, tap in the home screen, then Job Management. Alternatively, in the job queue, tap at the top right, then Settings. Print In the left panel, tap the job to print, then on the details screen select Print. On the following screen, select the number of copies, choose a quickset, and edit the printing preferences.
Reprint In the History section, tap the job you want to reprint. On the details screen, tap Reprint. On the next screen, you can select the number of copies, the source, and the destination. Print next If you want to change the position of a job in the queue to be printed immediately after the currently printing job, select the desired job and tap the Print next button. Select when to print a job NOTE: The When To Start Printing options cannot be used with PostScript jobs.
– ● ○ Print on the same width only: Each page prints on a roll with the same page width. ○ Print on the same width or wider: Each page prints on a roll with the same width or wider. Use most depleted roll (XL3600dr only): When there are two with the same paper type and width, the roll selected is the roll with less paper. Paper type protection (XL3600dr only): You can avoid printing accidentally on special paper types by protecting them.
To delete jobs on hold, the setting Delete jobs on hold allows you to define the time after which these jobs will be removed (2–48 h). To delete a job manually, select the job and tap Delete on the bottom right. The Delete option deletes the job from the queue, while the Cancel option cancels the job but leaves it in the queue, marked as Canceled by the user in the history category. To cancel a job while printing, tap X.
● Reprint: Prints more copies of a job. ● Next print: Sends all selected jobs to the top of the job queue. ● Print anyway: The printer will try to print the job even if there is some problem with it. ● Delete: Deletes selected jobs from the job queue. You are asked to confirm before the job is deleted. Prioritize a job in the queue You can select any job in the queue and make it the next one to be printed. After selecting the job, click Move to front.
● On hold for paper: The job cannot be printed because the right paper is not loaded in the printer. Load the required paper, see Paper handling on page 37, and click Continue to resume the job. ● On hold for accounting: The job cannot be printed because the printer requires all jobs to have an account ID: enter the account ID and then click Continue to resume the job. TIP: To set an account ID, see Required account ID on page 33.
Manage scanned files remotely During the scan process you can request a QR code to manage your job remotely. Scan the QR code with your mobile phone to access your printer’s embedded web server remotely, and select the job to manage from the job queue. NOTE: Your device must be on the same network as the printer.
8 ENWW Scanning and copying ● Quicksets ● Scanning ● Copying ● Scanner preferences ● Scanner troubleshooting ● Scanner diagnostic plot ● Scan from the HP Smart App 95
Quicksets Scanning and copying use quicksets. A quickset is a named group of settings with default values defined, which helps you to be more efficient and is convenient for inexpert users. Factory quicksets The printer comes with some factory quicksets already defined, designed to support typical user requirements. Quicksets can be used for scan, copy, and print jobs. User quicksets Depending on the permissions set in your printer, you can create, delete, reorder, or change a quickset.
2. Select an appropriate quickset for your scan job. Any quickset can be modified by tapping the file format, single or multiple pages, and change the default filename. To change a quickset permanently, tap 3. . You can select , then Manage quicksets. Select the scan destination. ● Scan to printer ● Scan to USB flash drive ● Scan to email (if an email server has been configured). See Configure the email server on page 29. You can also configure an address book.
4. Insert the original, facing upwards. The front panel will display the live preview of the page. You can stop the process by pressing the Stop scan button. 5. Pick up the original when the scanner releases it. TIP: To release the page, you can select automatic release in the quickset settings, or keep the original on hold until you tap at the top of the page, or insert a new original. 6. One of the most useful options is the one to scan a multipage or single-page document.
● Single-page: The result will be a single-page file for each scanned page. If you insert another page, a new document is created. NOTE: By tapping you can show or hide the toolbar, show or hide the background removal setting, and change the scan settings for the following pages. Change the settings as you like and they will be applied to the next page scanned. NOTE: With the toolbar buttons you can zoom in and out, and see scanner information about the selected page.
If you select Custom size, two new settings are displayed: – Custom width allows you to set a specific scan area width, or enter 0 (zero) for automatic width detection. – Custom length allows you to set a specific scan area length, of enter 0 (zero) for automatic length detection. ● Orientation allows you to set the page orientation to Landscape or Portrait when Input size is set to Custom size, or any Standard size except A0.
● Smart & detailed background removal may be used if you have an original with a background that is not completely white, or an original on translucent paper. Smart background removal analyses the content of the scanned original and automatically removes the background to make it pure white without removing the contents (lines and areas). Smart removal is available only for Lines and Mixed images (content type) in Grayscale (color option).
● Reduce scan speed to enhance quality allows you to reduce the scan speed to get better scan results when scanning at 200 and 300 dpi. ● Format allows you to set the file format to Single-page PDF, Multi-page PDF, JPG, Single-page TIFF, Multipage TIFF, or PDF/A. NOTE: PDF file output is available only with the appropriate license. If you have the license, enable the setting in the front panel: , then Scanner preferences > PDF/A. ● Compression allows you to set the level of compression.
4. You can change the copy mode by tapping , then Choose copy mode. The copy mode allows you to choose between two ways of printing copy jobs: ● Send copy job directly to print queue while scanning – Print the copy job while scanning the pages (depends on output destination and printing preferences). – The copy job takes priority over other jobs in the queue. – The option of deleting pages of the copy job is not available. – The input length is always automatic: you cannot set a manual value.
7. In the next screen you can see a preview of each copied page and browse the thumbnails. NOTE: By tapping you can show or hide the toolbar, show or hide the background removal setting, and change the copy settings for the following pages. Change the settings as you like and they will be applied to the next page scanned. NOTE: With the toolbar buttons, you can zoom in and out, and see scanner information about the selected page.
If you select Custom size, two new settings are displayed: – Custom width allows you to set a specific scan area width, or enter 0 (zero) for automatic width detection. – Custom length allows you to set a specific scan area length, of enter 0 (zero) for automatic length detection. ● Orientation allows you to set the page orientation to Landscape or Portrait when Input size is set to Custom size, Roll width, or any Standard size except A0.
● Smart & detailed background removal may be used if you have an original with a background that is not completely white, or an original on translucent paper. Smart background removal analyses the content of the scanned original and automatically removes the background to make it pure white without removing the contents (lines and areas). Smart removal is available only for Lines and Mixed images (content type) in Grayscale (color option).
● Reduce scan speed to enhance quality allows you to reduce the scan speed to get better scan results when scanning at 200 and 300 dpi. ● Print quality allows you to set the print quality to Lines/Fast, Uniform areas, or High detail. ● Output scale allows you to select the output page size. ● Paper source allows you to specify printing on roll 1 or roll 2, or you can choose Save paper, which automatically chooses the narrowest roll on which the print will fit (if two rolls are loaded).
the scanner, as the resolution of the images included here is insufficient. Use the diagnostic plot when recommended in response to any of the errors described in this chapter. You are recommended to clean the CIS sensors at first installation, and at any time for good scanning quality. Random vertical lines This is one of the most common issues in sheet-fed scanners.
Actions 1. Re-scan the original, setting the content type to Image, and contrast and background cleaning to zero. 2. If the problem persists, re-scan the original at a lower scanner resolution (Standard quality if scanning, Fast or Normal if copying). It may also help to flatten the original manually as much as possible before scanning it again. NOTE: The problem of wrinkles cannot always be solved, due to the technological limitations of CIS technology.
4. If the problem persists, proceed to analyze the following areas of the diagnostic plot: a. 4 (from module A to E). b. 10, at the intersection between modules. c. 13 in modules A and E, and 14 in modules B, C, and D. If you see any of these defects in the studied areas, call your support representative and report a “line discontinuities” error after calibration.
Actions 1. Repeat the scan or copy, setting the content type to Image, reducing the background cleaning to 0 or turning the original 90 degrees before scanning it again. 2. If the problem persists, clean and calibrate the scanner as indicated in Scanner maintenance on page 177. If calibration ended without errors, proceed to analyze again pattern number 9 and modules A through E of the diagnostic plot. 3.
Actions 1. Make sure that you choose the correct paper type in the scan settings before scanning. 2. When dealing with copies, you must take into account that good color matching between a given original and its copy can be achieved only if both are printed on the same type of paper. In the case of scanned files, good color matching can be achieved only if your monitor is color-calibrated or compliant with sRGB or AdobeRGB standards. 3.
3. If the problem still persists, you can diagnose this issue by analyzing the patterns 6 and 8 (A to E) of the diagnostic plot. The black horizontal lines appear slightly colored at the top and bottom of each end (in the example on the right, below). Normally, they look red at the top and blue or green at the bottom, but it could be the other way around. If you see this effect, call your support representative and report “color fringing problem after calibration”.
IMPORTANT: Do not hold the paper while it is being scanned. 2. If the problem persists, open the scanner lid. Clean the motor wheels (small gray rubber) and the pressure rolls (wide white plastic). Check that all the pressure rolls can move freely. If you find dust particles or objects that obstruct the movement of the rollers, try to remove them, then close the scanner lid and repeat your scan. 3. If the problem persists, restart the scanner by turning it off and on again.
3. If the problem persists, try to calibrate the scanner as indicated in Calibrate the scanner on page 179. If this operation fails, call your support representative with the error code given on the front panel. If no error code appears, try to repeat your scan. 4. If the problem persists, call your support representative and report a “vertical black band 20 cm wide”. Scanner damages some originals HP is aware that this scanner may cause vertical scratches on inkjet originals on thick glossy paper.
Clipping or incorrect scale factor when down-scaling in copies and prints When doing copies or prints (from USB, or printer driver), the scaling setting is available with various possible options. If you are experiencing problems related to border clipping, or it seems that your print has lost the scalefactor adjustment, read this section carefully in order to select the best value for the scaling setting in future jobs.
Cannot access the network folder or HP SmartStream (if installed as an accessory) If you have set up a network folder, but the printer cannot access it, try the following suggestions: ● Check that you have filled in each field correctly. See Configure a network folder on page 23. ● Check that the printer is connected to the network. ● Check that the remote computer is switched on, working normally and connected to the network.
plot should be printed on glossy paper, and you are highly recommended to do that if you use your printer mostly for scanning or copying photo originals (posters, pictures printed on glossy paper, etc). If you use your printer mostly to scan or copy matte originals, then you can use any matte white paper to print the diagnostic plot. Do not use recycled or tracing paper to print this plot. The size of the diagnostic plot is 610 × 914 mm (24 × 36 in).
● Compression: medium ● Paper type: photo or matte, according to the paper used to print the diagnostic plot. Use photo if in doubt. ● Quality: Best ● Content type: Image ● Paper type: photo or matte, according to the paper used to print the diagnostic plot. Use photo if in doubt. Copy Load the diagnostic plot into the scanner input tray, making sure that the printed side of the plot is facing up. The black arrows on the diagnostic plot indicate the direction of loading.
9 Collection and finishing If you choose no specific job destination, prints are sent to the default output destination, which can be changed from the front panel. From the home screen, tap , then Output destination. ● The stacker ● HP F40 Folder The stacker 1. Stacker 2. Stacker pivoting cover By default, the printer cuts the paper after every print job. The resulting printed sheet of paper is neatly stacked on top of the other printed sheets by the stacker.
TIP: Although you can remove sheets from the stacker while the printer is printing, you are recommended to remove all the prints together while the printer is not printing. TIP: You can lock the stacker cover in the open position to collect special jobs. Make sure that you close it afterwards. TIP: If you want to use a photo paper for printing in normal printing mode to the stacker, you are recommended to use an HP Instant-Dry Photo Paper.
● If you put the printer into attended mode from the front panel, all jobs in the queue are put on hold for attended mode, and you can print them from the queue. When you exit attended mode, any jobs still in the queue return to their previous status. NOTE: When opening the stacker to enter attended mode, lock the stacker cover into the open position. In attended mode: ● You can print only one page at a time. You must start each page manually from the front panel.
Attended mode is indicated in various front-panel screens by the icon. HP F40 Folder The HP F40 Folder folds printed sheets of paper, managing the printed sheet from end to end. It supports roll sizes up to 36 in (914 mm) wide, with multiple folding styles, and can handle paper weights from 75 to 90 g/m². 1. The cross-fold tray collects folded pages. The tray holds up to 80 A0 folded sheets. They may be up to 914 mm (36 in) wide and up to 2.7 m (106.3 in) long.
● When printing or copying, you can select the folder as the output destination. Tap Print, then select the location of the file (USB drive, Network folder or Home folder), then on the Quicksets tab select More settings. Go to Output destination > Folder; You can also select adjust the Default folding style. IMPORTANT: AirPrint users: In order to send the job to the folder, in the front panel you must select Folder as the default output.
Recommended settings for folding jobs: ● Clip content by margin: To avoid printing in the margins and fold properly. From the Paper/Quality tab, click Margins/Layout > Clip content by margin. ● Portrait orientation: Select this in the Layout/Output tab. There are some paper types that are not supported by the folder. You will see a warning if you try to send such a paper type to the folder. NOTE: You can add a new customer folding style.
The green rectangle in the preview indicates which part of the page will be on top after folding. If the page contains some header or summary information describing its contents, you may want to ensure that this is in the green rectangle, so that it will be easily visible once the page has been folded. To move the contents of the page, you can use the rotation, alignment, and/or margins options (among the paper source options in the settings pane).
Folder status LED ● White: Ready ● White blinking: Working ● Red: Error, needs attention (may be full) ● Blue: folder not ready Folding styles The folder can fold pages in two different ways: ● Fan fold, in which folds are perpendicular to the printing direction ● Cross fold, in which folds are parallel to the printing direction Folding styles are usually based on DIN B or DIN C style: DIN B The top and bottom folds are always on opposite sides.
● DIN B 210 × 297 mm (back panel covered)* 210 mm width, 297 mm height ● DIN C 210 × 297 mm (compact fold) 210 mm width, 297 mm height ● DIN B 210 × 305 mm* 210 mm width, 305 mm height ANSI ● ANSI 7.5 + 1 × 11 in 7.5 in width, 1 in margin, 11 in height ● ANSI 8.5 × 11 in 8.
Fan fold only ● Fan fold only (210 mm) ● Fan fold only 9 in ● 185 + 20 × 297 mm (with binding edge) Others 185 mm width, 20 mm margin, 297 mm height ● ARCH 9 × 12 in 9 in width, 12 in height ● Mailer 7.5 × 10 in 7.
For the full list, see the front-panel menu at the default Folding style selection. TIP: The folder tries to compensate automatically if the sheet width is exceeded. If the compensation is not successful, try choosing the DIN B 210 × 305 mm folding style. Troubleshooting ● Jams: If a paper jam is detected, the front panel will notify you. See Paper jams with the HP F40 Folder on page 202.
10 Color management ENWW ● Introduction ● How colors are represented ● A summary of the color management process ● Color calibration ● Color management from printer drivers ● Color management from the front panel 131
Introduction Color management is performed using a set of software tools that allow you to reproduce a color as accurately as possible on any display or printing device. In addition, your printer has been engineered with advanced hardware and software features to ensure predictable and dependable results.
You can check the color calibration status of the currently loaded paper at any time by going to the front panel , then and tapping , then , then Color calibration status. The status may be one of the following: ● Recommended: The paper has not been calibrated. NOTE: Whenever you update the printer's firmware, the color calibration status of all papers is reset to Recommended.
depend on the graphics language that you are using. HP recommends this setting for the best experience and results. – PostScript: The PostScript and PDF interpreter modules perform the color conversion using the profiles stored in the printer and any additional ICC color profiles sent with the PostScript job. This kind of color management is done when you are using the PostScript or PDF driver. – Non-PostScript (PCL3, CALS/G4): The color management is done using a set of stored color tables.
HP Professional PANTONE Emulation When you use a named PANTONE color in an image, your application will normally send to the printer a CMYK or RGB approximation to that color. But the application does not take the printer or the paper type into account, it merely produces a generic approximation of the PANTONE color, which will look different on different printers and on different papers.
Default CMYK source profiles You can choose from a selection of CMYK source profiles recognized by the printer. The default CMYK profile is Coated FOGRA39 (ISO 12647 - 2:2004), available for PostScript drivers only. Color management from the front panel You can color-calibrate the loaded paper type from the front panel by tapping , then Color calibration, then Continue and choose paper. See Color calibration on page 132.
11 Practical printing examples ENWW ● Print a draft for revision with the correct scale ● Print a PDF multipage job from Adobe Acrobat Reader or Adobe Acrobat Pro ● Print a document with the correct colors ● Print a project ● Print a presentation ● Print and scale from Microsoft Office 137
Print a draft for revision with the correct scale This section demonstrates how to print a draft for revision with the correct scale from Adobe Acrobat. Using Adobe Acrobat 1. In the Acrobat window, bring the mouse cursor to the bottom left corner of the document pane to check the page size. 2. Select File > Print and ensure that Page Sizing & Handling is set to Actual size. NOTE: The page size will not be automatically selected according to the drawing size. 3.
Print a PDF multipage job from Adobe Acrobat Reader or Adobe Acrobat Pro Using a raster driver 1. Open a multipage job in Adobe Acrobat Reader or Adobe Acrobat Pro (HP recommends always using the latest version). 2. Click File > Print. 3. Select the printer and driver. 4. Check the Choose paper source by PDF page size box. 5. Adjust other properties in the driver properties window, as required. 6. Click the Print button.
4. Check the Choose paper source by PDF page size and Use custom paper size when needed boxes. 5. Adjust other properties in the driver properties window, as required. 6. Click the Print button. If you checked the Use custom paper size when needed box, the pages will be printed on paper sizes corresponding to the page sizes in the original document.
Print a document with the correct colors This section demonstrates how to print a document from Adobe Acrobat and Adobe Photoshop, with the emphasis on color management. Using Adobe Acrobat Reader Acrobat Reader is the most basic application for PDF files; several color management tools common in more sophisticated applications are not explicitly present, and work by default with presets that cannot be changed.
3. Adjust the color settings in the driver properties window. Click the Properties button in the Print dialog and set the Color option in the Color tab. Check the box Printer Managed Colors and, if you have a V4 driver, select the most convenient source profile. Click OK. 4. If you have a V3 driver, click the Advanced button in the Print dialog box to set color management options. Check the box Let printer determine colors. 5.
calling the driver; whereas, if you do not check this box, the rasterization is performed by the driver. So checking the box may have a visible effect on the look of the printed document. Using Adobe Acrobat Pro Acrobat Pro is a professional application that allows full color management. This section briefly describes the options to select a working color space, convert images to a desired color space, and print. ENWW 1. PDF files may not contain a color profile.
3. PDF files can contain elements with different color profiles. Some may have color profiles, some may not. The working color space will affect only those without a color profile. If you want to attach a specific color profile to the document, you must convert the contents of the document as follows. First, select Convert Colors from View > Tools > Print Production or by clicking the icon in the status bar. 4.
● sRGB or Adobe RGB (sRGB is the standard for most files) ● CMYK: Choose Coated FOGRA39 or US Web Coated (SWOP) v2. 6. If you have a V3 driver, click the Advanced button in the Print dialog box, set Color Handling to Printer Color Management, and click OK. 7. In the Print dialog box, click the Print button to print the document. Using Adobe Photoshop 1. ENWW In Photoshop, click File > Print, then select your printer.
2. In the Color Management section, set the Color Handling option to Printer Manages Colors. 3. In the driver’s Color tab, ensure that the color management option is Printer managed colors. This is the correct option because you have already selected Printer Manages Colors in Photoshop. Print a project This section demonstrates how to print a project from AutoCAD. Using Autodesk AutoCAD 1. The AutoCAD window can show a model or layout. Normally a layout is printed rather than the model.
2. Click the Plot icon at the top of the window. 3. The Plot window opens. 4. You can see further options by clicking the circular button in the lower right corner of the window. NOTE: The Quality option here does not refer to the final print quality but to the quality of AutoCAD viewport objects that are sent for printing. 5. ENWW Select your printer and click the Properties button.
6. Select the Device and Document Settings tab, and click the Custom Properties button. 7. In the Paper/Quality or Paper tab, select the paper type that you intend to use. NOTE: If you select neither the paper source nor the paper type, the printer will not print on any protected roll (see Protect a paper type on page 79). 8. Select the print quality (your own choice between speed and quality of printing). 9.
11. Click the OK button and save your configuration changes to a PC3 file. 12. When you have clicked the OK button in the Plot window, the printer will construct a print preview. Using clip contents by margins You can select this margins option from Advanced settings > Paper > Layout/Margins > Print with margins > Layout > Clip contents by margins. Use this option when the contents to be printed have white borders and a size equal to that of the paper you have selected.
4. Select the Device and Document Settings tab, and click the Custom Properties button. 5. In the Paper/Quality tab, select the paper type that you intend to use. NOTE: If you select neither the paper source nor the paper type, the printer will not print on any protected roll (see Protect a paper type on page 79). 6. Select the print quality (your own choice between speed and quality of printing). 7. If you intend to print on roll paper, you must decide where the printer should cut the paper. 8.
Using Adobe Photoshop 1. In Photoshop, click File > Print and then select your printer. 2. Click Print settings, then select the Paper/quality tab. 3. Choose from the available paper sizes. If you do not find the paper size that you intend to use, click the Custom button. Enter the width, the length and the name of your custom paper size. Click the Save and OK buttons. 4. Select Show preview before printing. You may also wish to change the default paper source, paper type and print quality. 5.
Using Microsoft PowerPoint 1. Click File > Print, and select the name of your printer. 2. Click Printer properties > Layout/Output > Resizing options to scale the document to a particular size. 3. Select the Paper/Quality tab, then select Paper Source and Paper Type. 4. To clip contents by margins: ● With a Windows V3 driver: Click the Paper/Quality tab, then the Margins/Cutter Settings button, and select Clip content by margins.
3. In the Settings section, you can choose the pages to print, the orientation, and the paper size. 4. Click Page Setup to choose the Paper Size you want. 5. Select Options to go to the printer driver. The default options in the Paper/Quality tab are probably suitable: Paper source: Use printer settings and Paper Type: Use Printer Settings. 6. ENWW Click Layout/Output > Resizing options to scale the document to a particular size. Alternatively, you can scale the document in Project.
Using Microsoft Excel 1. Click File > Print. Select your printer's name, then click the back arrow to leave the File menu. 2. Select the Page Layout tab, then Size, and choose the paper size you want. 3. Click File > Print > Printer properties to go to the printer driver. In the Paper/Quality tab, select Paper source, Paper Type and Print Quality. 4. Click Layout/Output > Resizing options to scale the document to a particular size. Alternatively, you can scale the document in Excel.
12 Retrieving printer usage information Get printer accounting information There are different ways of getting accounting information from your printer. ● View printer usage statistics for the whole lifetime of the printer, see Check usage statistics on page 155. ● View ink and paper usage for each of your recent jobs, see Check usage statistics for a job on page 158. ● Use a third-party application to request printer status, printer usage or job accounting data from the printer through the Internet.
– High density image: Over 50% of non-white pixel coverage printed on standard paper – Premium quality image: Any content type printed on premium paper – Blueprint: Any content type printed on blueprint paper ● Scan usage: The copy and scan usage in m², and the total amount: ● Ink usage: The ink consumed by each cartridge in ml, and the total amount of ink consumed.
● Paper usage: Amount of paper used and the total at the top, divided into paper categories or families. Usage can be seen at each level. When you tap the Print usage report button, a message is displayed: The usage report was sent to the job queue and will be printed soon. All the values can be displayed in English or metric units.
● Ink usage: The ink usage for the whole life of the printer (with approximate values). The ink consumption table lists the ink consumed in each color, ignoring the product number of the cartridge. ● Paper usage: All the papers that have been used throughout the life of the printer. Check usage statistics for a job NOTE: The accuracy of the usage statistics is not guaranteed. 1. Access the Embedded Web Server, see Embedded Web Server on page 15. 2. In the menu at the side, click Usage > Accounting.
● Status: The status of the job: printed, canceled by user, and so on ● Total cost: The total cost of the job (visible if cost assignment is enabled) ● Paper type: The paper type used for the job ● Paper area: The used paper area of the job ● Paper length: The used paper length of the job ● Ink used: The volume of ink consumed by the job A job is considered completed when all its pages have been printed, or canceled by the user, or canceled by the printer itself.
Enabling the cost assignment setting causes the total cost column to appear in the accounting information, and detailed information is added to the exported CSV.
13 Handling ink cartridges and printhead ENWW ● About the ink cartridges ● Check the ink cartridges status ● Remove an ink cartridge ● Insert an ink cartridge ● About the printhead ● Check the printhead status ● Remove the printhead ● Insert the printhead ● Storage of anonymous usage information ● Safe mode 161
About the ink cartridges Ink cartridges store the ink and are connected to the printhead, which distributes the ink on the paper. To purchase additional cartridges, see Supplies and accessories on page 181. CAUTION: Observe precautions when handling ink cartridges because they are ESD-sensitive devices (see the Glossary on page 240). Avoid touching pins, leads and circuitry.
2. Open the ink cartridge cover on the left- or right-hand side of the printer. 3. Grip the cartridge you wish to remove. 4. Pull the cartridge straight up. NOTE: Avoid touching the end of the cartridge that is inserted into the printer, as there may be ink on the connection. NOTE: 5. Avoid storing partially used ink cartridges. The front-panel display identifies the missing ink cartridge. Insert an ink cartridge 1. ENWW Before removing the cartridge from its wrapping, shake it vigorously.
2. Unwrap the new ink cartridge, find the label identifying the ink color. Check that the letter or letters (in these illustrations, M for magenta) marking the empty slot, matches the letter or letters on the cartridge label. 3. Insert the ink cartridge into its slot: photo black, gray, and matte black on the left; cyan, magenta, and yellow on the right. 4. Push the cartridge into the slot until it snaps into position. You should hear a beep and see confirmation that the cartridge has been inserted.
Any service or repair required as a result is not covered under the warranty. System ink flushing, color calibration, and printhead alignment are recommended. If you experience print-quality problems, HP recommends changing to Original HP inks. About the printhead The printhead is connected to the ink cartridges and jets ink onto the paper. CAUTION: Observe precautions when handling the printhead because it is an ESD-sensitive device (see the Glossary on page 240).
CAUTION: 1. Printhead replacement must be performed with the printer powered on. From the front panel, tap , then , then Replace. The front panel may ask whether the replacement printhead is new or used. NOTE: 2. You can cancel the process at any time by pressing . The carriage moves automatically to the left side of the printer.
ENWW 4. Locate the printhead carriage. 5. Raise the blue printhead cover. 6. Pull the blue cover back towards you, raising the black piece to which it is attached.
7. Leave the black piece approximately vertical. 8. Grasp the printhead by the blue pieces on each side. 9. Lift the printhead out of the carriage. Insert the printhead NOTE: You cannot insert a new printhead successfully if a connected ink cartridge has not enough ink to complete the printhead replacement process. In this case, you should replace the ink cartridge before inserting the new printhead. You can use the old cartridge later if it still contains some ink. 1. Insert the new printhead.
ENWW 2. Check that the printhead is correctly aligned with its ink connectors. 3. Lower the black piece over the printhead.
4. Close the blue cover and make sure that it is properly closed. When the printhead has been inserted correctly and is accepted by the printer, the printer beeps. NOTE: If the printer does not beep when you insert the printhead and the Replace message appears on the front-panel display, the printhead may need to be reinserted. 5. Lower the scanner. 6. The front-panel display confirms that the printhead is correctly inserted. The printer starts checking and preparing the printhead.
printing errors that may have occurred, and the product model. This information helps HP to design future products to meet our customers' printing needs. The information collected by the memory chip does not include information that could be used to identify a customer or user of the cartridge or printer. HP collects a sample of the memory chips from ink cartridges returned to HP's free return and recycling program (HP Planet Partners: http://www.hp.com/recycle).
14 Printer maintenance ● Check printer status ● Clean the exterior of the printer ● Maintain the ink cartridges ● Move or store the printer ● Update the firmware ● Update the software ● Printer maintenance kits ● Secure File Erase ● Disk Wipe 172 Chapter 14 Printer maintenance ENWW
Check printer status You can check the current status of the printer in various ways: ● If you access the Embedded Web Server, you see information about the general status of the printer. ● The front panel has three top-level screens that you can move between by sliding your finger across. The main screen provides direct access to the main printer functions. Swipe left to the widget page and see the status of ink, paper supplies, and the job queue.
If you need to leave the printer turned off for a long time, follow the additional steps below. 1. Turn off the power using the Power key on the front panel. 2. Disconnect the printer's power cable. CAUTION: If you turn the printer upside down, ink could escape into the printer and cause serious damage. When reconnecting the power cable, remember to route the cable tidily along the back gutter.
● Using the Embedded Web Server, select the About Printer tab and then Manual Firmware Update. ● Using the HP DesignJet Utility under Windows, select the Admin tab and then Launch Firmware Update. ● Using HP Web Jetadmin, with which you can make manual firmware updates or request automatic updates. ● Using a USB flash drive. Download the firmware file from http://www.hp.com/go/DesignJetXL3600/ firmware into the USB flash drive and insert it into the Hi-Speed USB host port in the front panel.
This is the normal method in which files are erased on most computer systems; it is the fastest method but the least secure. ● Secure Fast Erase (1 pass): all pointers to the information are erased, and the information itself is also overwritten with a fixed character pattern. This method is slower than Non-Secure, but more secure. It may still be possible to access fragments of the erased information by using special tools to detect residual magnetic traces.
15 Scanner maintenance ENWW ● Clean the scanner’s glass plate ● Calibrate the scanner 177
Clean the scanner’s glass plate You are recommended to clean the scanner's glass plate periodically, depending on how often you use the scanner. 1. Turn off the printer using the Power key at the front and disconnect the power cable. 2. There is a small lever at the rear left of the scanner. Slide the lever up and open the scanner cover. WARNING! crushed. Do not lift the scanner while the scanner cover is open.
3. Gently wipe the glass plate and the surrounding area with a lint-free cloth dampened with water and then wrung dry. A suitable cloth is provided with the printer. CAUTION: Do not use abrasives, acetone, benzene or fluids that contain these chemicals. Do not spray liquids directly onto the scanner glass plate or anywhere else in the scanner. Do not worry about tiny droplets of water left on the glass: they will evaporate. 4.
Calibrate the scanner Your scanner has been calibrated at the factory, and theoretically CIS scanners do not need to be recalibrated during their lifetimes. Nevertheless, because of environmental changes, your scanner may start showing image defects that can be easily corrected by recalibrating the scanner.
16 Supplies and accessories ENWW ● How to order supplies and accessories ● Introduction to the accessories 181
How to order supplies and accessories There are two alternative ways to order supplies or accessories: ● Visit http://www.hp.com, select your printer and click on the accessories button. ● Contact HP Support (see Contact HP Support on page 234), and check that what you want is available in your area. The rest of this chapter lists the available supplies and accessories, and their part numbers, at the time of writing. Order ink supplies The following ink supplies can be ordered for your printer.
Supported paper types The following paper types are compatible with your printer. Supported HP papers Name Width Length Product number 23.39 in (594 mm) (A1) 150 ft (45.7 m) Q8003A (AJ) 24 in (610 mm) 150 ft (45.7 m) Q1396A HP Bond and Coated Paper HP Universal Bond Paper SA025A (2 Pack) (J) 36 in (914 mm) 150 ft (45.7 m) Q1397A 36 in (914 mm) 574 ft (175 m) Q8751A (ELN) 18 in (457 mm) 500 ft (152 m) M2N04A (ELN) 23.
Name Width Length Product number HP Universal Heavyweight Coated Paper 24 in (610 mm) 100 ft (30.5 m) Q1412B 36 in (914 mm) 100 ft (30.5 m) Q1413B 33.1 in (841 mm) 300 ft (91 m) L5C79A 36 in (914 mm) 300 ft (91 m) L5C80A 36 in (914 mm) 200 ft (61 m) D9R44B 24 in (610 mm) 100 ft (30.5 m) Q6626B (ELN) 36 in (914 mm) 100 ft (30.5 m) Q6627B (AELN) 36 in (914 mm) 200 ft (61 m) D9R36A (LN) 610 mm (24 in) 45.7 m (150 ft) C3860A (LN) 914 mm (36 in) 45.
Name Width Length Product number HP Premium Matte Photo Paper 610 mm (24 in) 30.4 m (100 ft) CG459B 914 mm (36 in) 30.4 m (100 ft) CG460B 610 mm (24 in) 22.8 m (75 ft) C0F18A (AELN) 914 mm (36 in) 22.8 m (75 ft) C0F19A (AELN) HP Everyday Adhesive Gloss Polypropylene 914 mm (36 in) 22.8 m (75 ft) C0F28A (AELN) HP Everyday Adhesive Matte Polypropylene , 3-in Core 914 mm (36 in) 30.
Poster papers ● Poster matte paper ● Poster satin paper ● Poster gloss paper ● Photo semi-gloss paper ● Blue-back paper Banner and sign ● Polypropylene ● Tyvek 135 g/m² ● Blueprint Blueprint Order accessories The following accessories can be ordered for your printer.
17 Troubleshooting paper issues ENWW ● Paper cannot be loaded successfully ● Paper type is not in the driver ● Printer printed on the wrong paper type ● Automatic cut not available ● On hold for paper ● Paper jam in the printzone ● Paper jam before the printzone ● The paper has jammed in the stackere ● The paper has jammed in the scanner ● A strip stays on the waste bin output tray and generates jams ● Paper jams with the HP F40 Folder ● Cutter does not cut well ● Roll is loose on
Paper cannot be loaded successfully ● Ensure that no paper is already loaded. ● Ensure that the paper is far enough inside the printer: you should feel the printer grab the paper. ● The paper may be crumpled, or warped, or may have irregular edges. ● If a jam has recently occurred, make sure that no pieces of paper remain inside the drawer, cleanout, or printzone.
Front-panel message Suggested action Paper incorrectly loaded The paper has not been loaded correctly. Remove the paper. Paper loaded with too much skew During the paper load process the printer detected that the paper had too much skew. Follow the instructions on the front-panel display. Paper loose around core The end of the roll has become loose around the core. Tighten the paper to the core or insert a new roll.
After printing, the paper has wrinkles or there is too much ink This happens when too much ink is used. To use less ink, select a thinner category. Matte paper categories from thinnest to thickest are: ● Plain Paper ● Coated Paper ● Heavyweight Coated Paper ● Super Heavyweight Coated Paper For other image quality problems, see Troubleshooting print-quality issues on page 208.
When is a job put on hold for paper? If the paper mismatch action is set to Pause and ask (see Solve paper mismatch on page 90), a job is put on hold for paper in the following cases: ● The paper type that has been selected by the user is not currently loaded on the specified roll—or on either of the rolls, if no roll has been specified.
2. Try to move the printhead carriage out of the way.
3. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer. IMPORTANT: CAUTION: 4. ENWW Use scissors to cut, not a single blade. Do not move the paper sideways, as it could damage the printer. Open the cleanout cover.
5. Cut the paper if necessary (do not use a cutter), and remove all the pieces. 6. Close the cleanout cover. 7. Open the drawer with the paper jam.
8. Cut the paper is necessary, then rewind the paper. 9. If required, trim the leading edge of the paper. 10. Rewind the paper and feed it into the slot. 11. Close the drawer. 12. Reload the roll, or load a new sheet see Paper handling on page 37. NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper.
Paper jam before the printzone When the printer detects a jam, it tries to resolve the issue automatically. If it cannot, it stops, and you must fix the problem manually. The front panel starts the paper jam wizard which displays where the jam has occurred and how to fix it. Clear the paper jam following the wizard screens. 1. Open the cleanout cover. 2. Cut the paper if necessary (do not use a cutter), and remove all the pieces. Make sure there are no loose pieces of paper remain.
ENWW 3. Close the cleanout cover. 4. Open the drawer with the paper jam. 5. Cut the paper is necessary, then rewind the paper. 6. If required, trim the leading edge of the paper.
7. Rewind the paper and feed it into the slot. 8. Close the drawer. To Reload the roll, or load a new sheet see Paper handling on page 37. NOTE: If there is still an obstruction in the printer, restart the procedure, and carefully remove all remaining pieces of paper. The paper has jammed in the stackere 1. Identify the top stacker.
2. Open the top-stacker cover and remove the paper. 3. Ensure that no pieces of paper are left in the printer. 4. Close the top-stacker cover. The paper has jammed in the scanner 1. ENWW At the rear left of the scanner, slide the small lever up, and open the scanner cover.
2. Remove the paper. 3. Ensure that no pieces of paper are left in the scanner. 4. Close the scanner cover. A strip stays on the waste bin output tray and generates jams If a small piece of paper (200 mm or smaller) has been cut, such as before (if new roll) and after a full-bleed print or after the front-panel option Clean cut has been used, the cut strip remains in the output tray. Only when the printer is not printing, reach into the tray and remove the strip.
ENWW A strip stays on the waste bin output tray and generates jams 201
Paper jams with the HP F40 Folder Paper jam in the folder input 1. Disengage the printer from the folder. 2. If necessary, cut the paper between the printer and the folder. 3. Remove the paper from the folder input. 4. Open the printer’s output interface and check if there is any paper. 5. Ensure that there is no paper left anywhere in the folder.
2. Move the rollers to release the paper. 3. Pull the paper out. 4. Ensure that the metal balls remain in place. 5. Close the fan-folding cover. 6. Check whether there is any paper left in the fan area on the output side of the folder. 7. Remove any remaining pieces of paper. 8. Follow the front panel instructions. 9. The printer resumes the job and automatically reprints any lost pages. However, you should check that all pages of the job have been printed.
2. Remove the paper. CAUTION: Take care to avoid injury. 3. Close the top cross-folding cover. 4. If the jam is not resolved, open the lateral cross-folding cover.
5. Remove the paper. CAUTION: Take care to avoid injury. 6. Close the cover. 7. Follow the front panel instructions. 8. The printer resumes the job and automatically reprints any lost pages. However, you should check that all pages of the job have been printed. Cutter does not cut well By default, the printer is set to cut the paper automatically after the drying time has been completed.
You can check the paper advance calibration status of the currently loaded paper from the front panel at any , then time by tapping , then , then Calibration status. The status may be one of the following: ● DEFAULT: This status appears when loading any paper that has not been calibrated. HP papers in the Front Panel have been optimized by default and unless you experience image quality problems in your printed image such as banding or graininess it is not recommended to recalibrate the paper advance.
4. Select the percentage of change from –100% to +100%. To correct light banding, decrease the percentage. To correct dark banding, increase the percentage. Return to default calibration Returning to the default calibration sets all the corrections made by the paper advance calibration to zero. To return to the default paper advance calibration value, you must reset the calibration. ENWW 1. From the front panel, tap , then , then, , then Reset calibration. 2.
18 Troubleshooting print-quality issues ● General advice ● Horizontal lines across the image (banding) ● Whole image is blurry or grainy ● Paper is not flat ● Print is scuffed or scratched ● Ink marks on the paper ● Black ink comes off when you touch the print ● Edges of objects are stepped or not sharp ● Edges of objects are darker than expected ● Horizontal lines at the end of a cut sheet print ● Vertical lines of different colors ● White spots on the print ● Colors are inaccurat
General advice When you have any print-quality problem: ● To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of recommended papers, see Order paper on page 182. ● Make sure that the paper type selected in the front panel is the same as the paper type loaded into the printer (see Paper source on page 44).
Whole image is blurry or grainy 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See Paper source on page 44. 2. Check that you are printing on the correct side of the paper. 3. Check that you are using appropriate print-quality settings (see Printing on page 65). In some cases, you can overcome a print-quality problem merely by selecting a higher print-quality level.
Paper is not flat If the paper does not lie flat when it comes out of the printer, but has shallow waves in it, you are likely to see defects in the printed image, such as vertical stripes. This can happen when you use thin paper that becomes saturated with ink. 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See Paper source on page 44. 2.
Whenever you notice this problem, cancel the printing job immediately. Tap computer application. Soaked paper can damage the printheads. and also cancel the job from your Try the following suggestions to avoid this problem: 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See Paper source on page 44. 2. Use a recommended paper type (see Order paper on page 182) and the correct print settings. 3.
1. If edges of objects or lines appear to be poorly defined or lighter in density, and you have already set the print-quality slider to Quality in the print dialog box, select the custom print-quality options, and try setting the quality level to Normal. See Printing on page 65. 2. The issue may be related to orientation. Try rotating the image: you may find that the result looks better. Edges of objects are darker than expected 1.
Colors are inaccurate If the colors of your print do not match your expectations, try the following: 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See Paper source on page 44. 2. Tap , then , then , then Calibration Status to check the color calibration status. If the status is PENDING or OBSOLETE, you should perform color calibration: see Color calibration on page 132.
Image is incomplete (clipped at the bottom) ● Did you tap before all the data were received by the printer? If so, you have ended the data transmission and will have to print the page again. ● The I/O timeout setting may be too short. This setting determines how long the printer waits for the computer to send more data, before deciding that the job is finished. From the front panel, increase the I/O timeout setting to a longer period and then send the print again.
Some objects are missing from the printed image Large quantities of data may be necessary to print a high-quality large-format print job, and in some specific workflows there may be issues that can lead to some objects missing from the output. Here are some suggestions to help you to avoid this problem: ● Select a smaller page size and scale to the desired final page size in the driver or in the front panel. ● Save the file in another format, such as TIFF or EPS, and open it with another application.
Lines appear stepped or jagged If lines in your image appear stepped or jagged when printed: 1. The problem may be inherent in the image. Try to improve the image with the application you are using to edit it. 2. Check that you are using appropriate print-quality settings. See Printing on page 65. 3. Select the custom print-quality options in the driver dialog, and turn on the Maximum detail option (if available).
1. Check that you are using appropriate print-quality settings. See Printing on page 65. 2. Reseat the printheads by removing them and then reinserting them. See Remove the printhead on page 165 and Insert the printhead on page 168. 3. Align the printheads on the paper that you have the issue with. See Align the printhead on page 225. Lines are blurred Humidity can cause ink to soak into the paper, making the lines blurred and fuzzy. Try the following: 1.
Line lengths are inaccurate If you have measured your printed lines and find that the lengths are not sufficiently accurate for your purposes, you can try to improve line length accuracy in the following ways: 1. Print on HP Matte Film, for which your printer's line length accuracy is specified. See Functional specifications on page 236. Polyester film is about ten times more dimensionally stable than paper. However, using film that is thinner or thicker than HP Matte Film will reduce line length accuracy.
First look at the upper part of the print (part 1). Each colored rectangle should be a uniform color without any horizontal lines across it. Then look at the bottom part of the print (part 2). For each individual colored pattern, check that most of the dashes are present. If you see horizontal lines in part 1 and also missing dashes in part 2 for the same color, the printhead responsible needs cleaning.
And here is an example of the same printhead in a bad state: Corrective action 1. Clean any faulty printheads (see Clean the printhead on page 225). Then reprint the Image Diagnostics Print to see whether the problem has been solved. 2. If the problem remains, clean the printheads again, and reprint the Image Diagnostics Print to see whether the problem has been solved. 3. If the problem remains, consider cleaning your printheads manually (see Clean the printhead on page 225).
● If you are using a non-HP RIP, its settings may be incorrect. See the documentation that came with the RIP. ● Check that your printer's firmware is up to date. See Update the firmware on page 174. ● Check that you have the right settings in your software application.
19 Troubleshooting ink cartridge and printhead issues ENWW ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert the printhead ● The front-panel display recommends reseating or replacing the printhead ● Clean the printhead ● Align the printhead ● Printhead status messages 223
Cannot insert an ink cartridge 1. Check that you have the correct type of cartridge (model number). 2. Check that the colored label on the cartridge is the same color as the label on the slot. 3. Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge label right-side up and readable. CAUTION: Never clean inside the ink cartridge slots.
2. Clean the electrical connections on the backside of the printhead with a lint-free cloth. If moisture is needed to remove residue, do not use water-based cleaners in the electrical contacts: such cleaners may damage electrical circuits. In some locations the use of cleaner products is regulated. Ensure that your cleaner follows federal, state, and local regulations. CAUTION: This is a delicate process and may damage the printhead.
4. If the loaded paper is satisfactory, the printer runs the realignment and prints a realignment pattern. 5. The process takes about five minutes. Wait until the front-panel display shows the process complete before using the printer. If the printer cannot complete the printhead alignment successfully, you may be asked to clean the printhead and try again.
20 Troubleshooting general printer issues ENWW ● Printer does not print ● Front panel fails to initialize ● Printer seems slow ● Communication failures between computer and printer ● Cannot access the Embedded Web Server ● Cannot connect to the Internet ● Web Services issues ● Automatic file system check ● Alerts 227
Printer does not print If all is in order (paper loaded, all ink components installed and no file errors), there are still reasons why a file you have sent from your computer may not start printing when expected: ● You may have an electrical power problem. If there is no activity at all from the printer, and the front panel does not respond, check that the power cable is connected correctly and that there is power available at the socket. Press the power key for 5 seconds to reset the printer.
● If your printer is connected by network, check that all components used in the network (network interface cards, hubs, routers, switches, cables) are capable of high-speed operation. Is there a lot of traffic from other devices on the network? ● Did you specify Extended drying time in the front panel? Try changing the drying time to Optimal.
If any test fails, the printer describes the problem and recommends how to solve it. You can modify settings and rerun the test, unless the settings are protected. Web Services issues For any issues with HP ePrint, see HP Connected: http://www.hpconnected.com. Automatic file system check When you turn on the printer, you will occasionally see a front panel message: File system check. A file system check is taking place; it can take up to 40 minutes. Please wait until it finishes.
21 Front-panel error messages The printer may occasionally display a system error, consisting of a numerical code of 12 digits followed by the recommended action that you should take. In most cases you will be asked to restart the printer, because when the printer starts it can diagnose the issue better and may be able to fix it automatically. If the problem persists after restarting, you should contact your support representative and be ready to give the numerical code from the error message.
22 HP Customer Care ● Introduction ● HP Professional Services ● Customer Self Repair ● Contact HP Support 232 Chapter 22 HP Customer Care ENWW
Introduction HP Customer Care offers award-winning support to ensure you get the most from your HP DesignJet, providing comprehensive, proven support expertise and new technologies to give you unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates and self-maintenance services. To find out more about HP Customer Care, see Contact HP Support on page 234.
Customer Self Repair HP's Customer Self Repair program offers our customers the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you (the end user) so that you can replace them. Using this program, you can replace parts at your own convenience. Convenient, easy to use ● An HP Support Specialist will diagnose and assess whether a replacement part is required to address a defective hardware component.
23 Printer specifications ENWW ● Functional specifications ● Mobile printing specifications ● Physical specifications ● Memory specifications ● Power specifications ● Environmental specifications ● Acoustic specifications 235
Functional specifications HP ink supplies Printhead One printhead, with doubled nozzles for matte black Ink cartridges Cartridges containing 300 ml of ink: gray, photo black, matte black, yellow, magenta, and cyan Paper sizes Roll width Minimum Maximum 279 mm (11 in) 914 mm (36 in) Roll length 198 m (650 ft) Roll diameter 180 mm (7.09 in)** Roll weight 11.9 kg (26.3 lb) Sheet width 210 mm (8.
Printing resolutions (continued) Print quality Maximum detail Graphic language Rendering resolution (ppi) Printing resolution (dpi) Fast (other papers) Off/On PDF 600 × 600 1200 × 1200 Economode Off any 300 × 300 600 × 1200 * For a list of supported papers, see Order paper on page 182. Scanner resolutions: 200, 300, 600 ppi. Margins Top, right and left margins 3 mm (0.1 in) (default) / 5 mm (0.2 in) (optional) Bottom margin (trailing edge) 3 mm (0.1 in) (default) / 5 mm (0.
Mobile printing specifications Mobile printing Mobile printing Yes, directly from Android with HP Print Service Plugin Mobile devices supported by HP Mobile printing Smartphones and tablets Supported operating systems iOS, Android, Windows OS Versions iOS from 7.0 and Android from 4.
Power specifications Printer power specifications Input voltage 100–240 V ac ±10%, auto-ranging Frequency 50/60 Hz Maximum current <2A Power < 120 W Environmental specifications Printer environmental specifications Operating temperature 5 to 35°C (41 to 95°F) Recommended operating temperature 15 to 35°C (59 to 95°F), depending on paper type Storage temperature –25 to 55°C (–13 to 131°F) Recommended operating humidity 20 to 80% RH, depending on paper type Storage humidity 0 to 95% RH Maximu
Glossary AppleTalk A suite of protocols that Apple Computer developed in 1984 for computer networking. Apple now recommends TCP/IP and Bonjour networking instead. HP DesignJet products no longer support AppleTalk. Bonjour Apple Computer's trade name for its implementation of the IETF Zeroconf specification framework, a computer network technology used in Apple's Mac OS X from version 10.2 onwards. It is used to discover services available on a local area network. It was originally known as Rendezvous.
HP-GL/2 HP Graphics Language 2: a language defined by HP to describe vector graphics. HP RTL HP Raster Transfer Language: a language defined by HP to describe raster (bitmap) graphics. I/O Input/Output: this term describes the passing of data between one device and another. ICC The International Color Consortium, a group of companies that have agreed on a common standard for color profiles. Ink cartridge A removable printer component that stores ink of a particular color and provides it to the printhead.
Spindle A rod that supports a roll of paper while it is being used for printing. TCP/IP Transmission Control Protocol/Internet Protocol: the communications protocols on which the Internet is based. USB Universal Serial Bus: a standard serial bus designed to connect devices to computers. USB host port A rectangular USB socket such as those on found on computers. A printer can control USB devices that are connected to such a port.
Index A access control 30 accessories order 186 accounting 155 acoustic specifications 239 Acrobat Pro, print 143 Acrobat Reader, print 141 Acrobat, print 138 Acrobat, print multipage 139 AirPrint 17 alerts errors 230 warnings 230 AutoCAD, print presentation 149 AutoCAD, print project 146 B banding problems 205 black and white 134 blurred lines 218 C calibration color 132 scanner 180 cannot load paper 188 caution 5 clean the platen 212 clean the printer 173 clipped at bottom 215 clipped image 215 color adv
calibrate paper advance 206 CMYK source profile 136 color calibration 133 continue 206 enable crop lines 76 enable economode 75 enable maximum detail 75 I/O timeout 215 margins layout 73 merge 74 nest options 78 PANTONE emulation 136 paper size 71 print diagnostic plot 219 print in color 136 print in grayscale 136 print quality 71 protected paper types 79 pure black and white 136 rendering intent 136 reset calibration 207 resize 74 RGB source profile 136 select graphics language 35 select paper type 189 fro
jammed in stacker 198 jams with the HP F40 folder 202 load roll 39 load sheet 43 loading error messages 188 maintenance 47 movement 47 not cut well 205 not flat 211 paper not in driver 189 presets 46 print on loaded paper 73, 190 printed on wrong paper 190 roll loose on roll core 205 select type 73 size 71 sizes (max and min) 236 source 44 status 39 store 45 supported types 183 unload 42 usage 158 paper mismatch 90 paper not in driver 189 paper types 182 pause the queue 88 Photoshop, print 145 Photoshop, pr
specifications acoustic 239 email printing 238 environmental 239 functional 236 graphic languages 237 hard disk 238 ink supplies 236 margins 237 mechanical accuracy 237 memory 238 mobile 238 mobile printing 238 paper size 236 physical 238 power 239 printing resolutions 236 spindle adaptor kit 186 stacker 120 statistics cost assignment 159 ink cartridge 162 usage 155 usage per job 158 stepped lines 217 store the printer 173 support services HP Care Packs 233 HP Customer Care 233 HP Support 234 HP Support Cen
