Maintenance and Service Guide

Installing HP PC Hardware Diagnostics Windows ........................................................................... 109
Using HP PC Hardware Diagnostics UEFI ........................................................................................................... 109
Starting HP PC Hardware Diagnostics UEFI .................................................................................... 110
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ............................................ 110
Downloading the latest HP PC Hardware Diagnostics UEFI version ............................ 110
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ................................................................................................... 110
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ........................................... 111
Downloading Remote HP PC Hardware Diagnostics UEFI ............................................................... 111
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ............... 111
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number .......................................................................................................................... 111
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................. 111
10 Backing up, restoring, and recovering ........................................................................................................ 113
Using Windows tools ......................................................................................................................................... 113
Creating HP Recovery media (select products only) ......................................................................................... 113
Using HP Recovery Manager to create recovery media .................................................................. 114
Before you begin ........................................................................................................... 114
Creating the recovery media ........................................................................................ 114
Using the HP Cloud Recovery Download Tool to create recovery media ........................................ 115
Restoring and recovery ..................................................................................................................................... 115
Restoring, resetting, and refreshing using Windows tools ............................................................ 115
Restoring using HP Recovery Manager and the HP Recovery partition ......................................... 115
Recovering using HP Recovery Manager ........................................................................................ 115
Recovering using the HP Recovery partition (select products only) .............................................. 116
Recovering using HP Recovery media ............................................................................................. 116
Changing the computer boot order ................................................................................................ 117
Removing the HP Recovery partition (select products only) .......................................................... 117
Appendix A Battery replacement ................................................................................................................... 118
Appendix B Power Cord Set Requirements ...................................................................................................... 122
General Requirements ....................................................................................................................................... 122
Japanese Power Cord Requirements ................................................................................................................. 122
Country-Specic Requirements ........................................................................................................................ 123
Appendix C Statement of memory volatility ................................................................................................... 124
Nonvolatile memory usage ............................................................................................................................... 126
Questions and answers ..................................................................................................................................... 128
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