HP EliteBook 850 G5 Notebook PC Maintenance and Service Guide
© Copyright 2018 HP Development Company, L.P. AMD and AMD Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies. The information contained herein is subject to change without notice.
Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.
iv Important Notice about Customer Self-Repair Parts
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
vi Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 Components .................................................................................................................................................. 7 Right ......................................................................................................................................................................
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 38 Component replacement procedures .................................................................................................................. 38 Bottom cover ..................................................................................................................................... 38 Solid-state drive (SSD) ......................................................
TPM BIOS settings (select products only) ........................................................................................................... 89 Using HP Sure Start (select products only) ......................................................................................................... 89 9 Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................
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1 Product description Category Description Product Name HP EliteBook 850 G5 Notebook PC Processors 8th-generation Intel® Core™ quad-core processors: Intel Core i7-8650U Intel Core i7-8550U Intel Core i5-8350U Intel Core i5-8250U 7th-generation Intel Core dual-core processors: Intel Core i7-7600U Intel Core i7-7500U Intel Core i5-7300U Intel Core i5-7200U Chipset Integrated with processor Graphics Support HD decode, DX12, HDMI 1.4b, HDCP 2.
Category Description FHD (1920×1080), anti glare (AG), 400 nits, 72% CG, eDP+PSR ,slim, Ambient Light Sensor, with HD+IR camera FHD (1920×1080), anti glare (AG), 400 nits, 72% CG, eDP+PSR ,slim, Ambient Light Sensor, with HD+IR camera, with WWAN FHD (1920×1080), anti glare (AG), 650 nits, 72% CG, eDP+PSR ,ultra slim, Privacy, with HD+IR camera, with WWAN Ultra high definition (UHD)/4K (3840x2160), anti glare (AG), 400 nits, 72% CG, eDP+PSR ,ultra slim, Ambient Light Sensor, with HD+IR camera, with WWAN 39.
Category Description Webcam HD RGB 720p Webcam HD+IR RGB 720p Camera privacy shutter (only with non-touch camera panels) Supports WDR (Wide Dynamic Range) Support for models without camera Ethernet Intel Ethernet Connection I219-LM 10/100/1000 (vPro) Intel Ethernet Connection I219-V 10/100/1000 (non-vPro) S3/S4/S5 Wake-on-LAN *The following support S3/S4/S5 wake on LAN/HBMA (via out of band): embedded NIC, HP Elite USB-C Dock, HP USB-C Universal Dock, HP Thunderbolt Dock 120W/230W G2, and HP USB-C Mini D
Category Description ● Integrated WWAN options with dual antennas (M.2 30x42 socket USB2) LTE CAT4: Huawei HP lt4132, LTE/HSPA+ w/GPS M.2 ● Integrated WWAN options with dual antennas (M.2 30x42 socket PCIe) LTE CAT9: Fibocom Intel XMM 7360 LTE-Advanced WWAN modules are compatible with a programmable removable eSIM Support for models without WWAN Support for WWAN after market option (AMO) Ports USB Type-C (Thunderbolt) USB 3.1 Gen 1 port USB 3.1 Gen 1 charging port HDMI 1.
Category Description 65 W “Smart” right angle, 4.5 mm - EM 65 W Straight USB Type C 45 W “Smart” right angle, 4.5 mm 45 W “Smart” right angle, 4.5 mm - Argentina 45 W “Smart” right angle, 4.5 mm, 2-prong (Japan only) 45 W Straight USB Type C Power cord: 2 wire plug (C7), 1 m 3 wire plug (C5), 1.8 m 3 wire plug (C5), 1 m Duckhead power cord (C5) 1.0 m Duckhead power cord (C5) 1.8 m Duckhead power cord (C5) Security Security lock Trusted Platform Module (TPM) 2.
Category Description Windows 10 Professional 64 Windows 10 Home 64 StF MSNA Standard Windows 10 Home 64 StF MSNA Plus FreeDOS 2.
2 Components Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work. Right Component (1) Description SIM card slot or plug Supports a wireless subscriber identity module (SIM) card or plug.
Component (5) Description RJ-45 (network) jack/status lights Connects a network cable. ● Green (left): The network is connected. ● Amber (right): Activity is occurring on the network. (6) Docking connector Connects an optional docking device. (7) USB Type-C power connector and Thunderbolt™ port with HP Sleep and Charge Connects an AC adapter that has a USB Type-C connector, supplying power to the computer and, if needed, charging the computer battery.
Left Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) USB 3.
Display NOTE: 10 Refer to the illustration that most closely matches your computer.
Component Description (1) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide area networks (WWANs). (2) Camera(s) (select products only) Allow(s) you to video chat, record video, and record still images. NOTE: Camera functions vary depending on the camera hardware and software installed on your product. (3) Internal microphones Record sound. (4) Camera light(s) (select products only) On: One or more cameras are in use.
Keyboard area TouchPad Component Description (1) Pointing stick Moves the pointer on the screen. (2) Left pointing stick button Functions like the left button on an external mouse. (3) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. (4) Right pointing stick button Functions like the right button on an external mouse.
Lights Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (2) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (3) Mute light ● On: Computer sound is off.
Buttons, speakers, and fingerprint reader Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button results in the loss of unsaved information.
Special keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. See Hot keys (select products only) on page 17. (3) Windows key Opens the Start menu. NOTE: (4) Action keys Pressing the Windows key again will close the Start menu. Execute frequently used system functions. See Action keys on page 16.
Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 15. ▲ To use an action key, press and hold the key. Icon Description Switches the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing the key alternates the screen image from computer display to monitor display to simultaneous display on both the computer and monitor.
Icon Description ● Starts a call during a 1-on-1 chat. ● Places a call on hold. NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers. ● Ends a call. ● Declines incoming calls. ● Ends screen sharing. NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers. NOTE: The action key feature is enabled at the factory.
Bottom Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Front Component (1) (2) Description Power light Wireless light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on.
Cover 20 Component Description Internal microphone(s) Record(s) sound.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
Component 22 (3) Serial number (4) Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 21 for details.
Item Component Spare part number (1) Display assembly not spared as whole hinge-up Display assemblies are spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 27. (2) Touch (3) Keyboard (see Keyboard on page 47) not spared as whole hinge-up For a list of keyboard country codes, see Keyboard on page 47.
Item Component Spare part number For use in models with UMA graphics memory (16) Intel i7-8650U processor L15522-001 Intel i7-8550U processor L15520-001 Intel i5-8350U processor L15518-001 Intel i5-8250U processor L15516-001 Intel i7-7600U processor L43960-xx1 Intel i7-7500U processor L43959-xx1 Intel i5-7300U processor L15523-001 Intel i5-7200U processor L15514-001 Fan L22307-001 Heat sink (17) For use in models with discrete graphics memory L14363-001 (18) For use in models with
Item 26 Component Spare part number 128 GB, SATA-3, TLC L17245-001 118 GB, PCIe (Optane Memory Module) L48394-001 (23) Battery (3 cell, 56 WHr, 4.
Display assembly subcomponents Item Component (1) Bezel (2) Spare part number For use in models with microphone modules L15526-001 For use in models with an HD camera (includes camera shutter) L15527-001 For use in models with an IR camera (includes camera shutter) L15528-001 For use in models with an IR camera and an ambient light sensor (includes camera shutter) L15529-001 Raw display panel (includes panel, touch module (as applicable), display cable, and interior panel bezel) FHD, 220 nits
Item (3) Spare part number UHD L16642-001 FHD, privacy L31997-001 FHD, 300 nits, touch (includes touch panel, touch module, LCD cable, and interior panel bezel) L18315-001 Hinge cover For use in models with touch displays L14364-001 (Hinge Kit) For use in models with non-touch displays L14365-001 (Hinge Kit) (4) Ambient light sensor board (includes double-sided tape) L15511-001 (5) Camera module HD camera L15510-001 IR camera L15509-001 Microphone module (not shown; includes double-side
Cable Kit Item Description Spare part number Cable Kit, includes: L14361-001 (1) Keyboard cable (2) USB board cable (3) Card reader cable (4) TouchPad cable (5) Fingerprint reader cable (6) NFC cable Cable Kit 29
Plastics Kit Item 30 Component Spare part number Plastics kit L17376-001 (1) SIM card reader insert (2) Fingerprint reader insert (3) Smart card reader insert Chapter 3 Illustrated parts catalog
Miscellaneous parts Component Spare part number Screw Kit L18441-001 Bracket Kit (includes USB support bracket and fingerprint reader bracket) L13693-001 Pointing stick covers, quantity of 20 L15396-001 AC adapter _non-PFC, 4.
Component Spare part number The People’s Republic of China L19368-002 South Africa L19369-002 Switzerland L19370-002 Taiwan L19372-002 Thailand L19371-002 United Kingdom and Singapore L19373-002 Power cord (C7, black, 1.
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Phillips P0 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer Self-Repair parts This chapter provides removal and replacement procedures for Customer Self-Repair parts. NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location.
2. Loosen the eight captive screws (1) and the two inset captive screws (2) that secure the bottom cover. 3. Starting under the middle of the display, pry (1) and lift the bottom cover off the computer (2). Reverse the removal procedures to install the bottom cover.
Solid-state drive (SSD) Description Spare part number 1 TB, PCIe, Gen3×4, NVMe, TLC L17246-001 512 GB, PCIe, Gen3×4, Self-encrypting drive (SED), Opal 2, TLC L17250-001 512 GB, SATA-3, FIPS-140–2, TLC L17249-001 360 GB, PCIe Gen3×4, NVMe,TLC L31996-001 256 GB, PCIe, Gen3x4, SS, NVMe, TLC L17247-001 256 GB, PCIe, NVMe, value L17248-001 256 GB, SATA-3, Opal 2, TLC L17254-001 128 GB, SATA-3, TLC L17245-001 118 GB, PCIe (Optane Memory Module) L48394-001 Before removing the solid-state drive,
Memory modules NOTE: Primary and expansion memory is installed in a side-by-side configuration in the bottom of the computer. If only one memory module is installed, it must be installed in the socket labeled ‘1’. Description Spare part number 4-GB (DDR-2400) 862397-850 8-GB (DDR-2400) 862398-850 16-GB (DDR-2400) 865396-850 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS.
2. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The socket labeled ‘2’ houses the expansion memory module and the socket labeled ‘1’ houses the primary memory module. The removal procedure is the same for both memory sockets. Reverse this procedure to install a memory module.
WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. The WLAN module and WWAN module are not interchangeable. Description Spare part number Realtek RTL8822BE 802.11ac 2x2 Wi-Fi + Bluetooth 4.2 Combo Adapter 915623-001 Intel Dual Band Wireless-AC 3165 802.11ac 1x1 WiFi + BT 4.0 combo adapter 851592-001 Intel Dual Band Wireless-AC 8260NGW 802.11a/g/g/n+ac 2x2 WiFi + BT 4.
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
WWAN module The WLAN module and WWAN module are not interchangeable. The WWAN module is available on select models only. Description Spare part number LTE CAT4: Huawei HP lt4132, LTE/HSPA+ w/GPS 845710-003 LTE CAT9: Fibocom Intel XMM 7360 LTE-Advanced L15398-001 Before removing the WWAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.
Keyboard In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes.
NOTE: The screws are labeled with a keyboard symbol. 2. Insert a screwdriver or similar thin tool into the release hole near the fan, and then press on the back of the keyboard until it disengages from the computer (2). NOTE: Cables connect the bottom of the keyboard to the system board. Make sure not to prematurely pull the keyboard cables out of the system board connectors. 48 3. Position the computer upright with the front toward you, and then open the computer as far as possible. 4.
8. Remove the keyboard (5). Reverse this procedure to install the keyboard.
6 Removal and replacement procedures for Authorized Service Provider parts This chapter provides removal and replacement procedures for Authorized Service Provider only parts. CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. CAUTION: This computer does not have user-replaceable parts.
Battery Description Spare part number Battery, 3 cell, 56 WHr, 4.85 Ah 933322-855 Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Rotate the top of the battery upward (1), and then lift the battery out of the computer (2). IMPORTANT: When installing the battery, insert the tabs on the bottom of battery into the clips built into the computer (3), and then rotate the battery into place Reverse the removal procedures to install the battery.
Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal material. Description Spare part number Heat sink for use in models with discrete graphics memory L14363-001 Heat sink for use in models with UMA graphics memory L14362-001 Before removing the heat sink assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. Thoroughly clean the thermal material from the surfaces of the system board components (1)(3) and the heat sink (2)(4) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. 3. UMA graphics models: Loosen the four captive screws on the heat sink following the sequence stamped on the heat sink (1), and then remove the heat sink from the system board (2). CAUTION: Take extreme care when removing the heat sink and fan assembly.
4. Thoroughly clean the thermal material from the surfaces of the system board component (1) and the heat sink (2) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Reverse this procedure to install the heat sink.
RTC battery Description Spare part number RTC battery L17255-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4.
USB board Description Spare part number USB board L14380-001 USB support bracket (included in the Bracket Kit) L13693-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
RJ-45 board with bracket Description Spare part number RJ-45 board with bracket L19420-001 Before removing the RJ-45 board and bracket, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Power button board Description Spare part number Power button board assembly L14374-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Speaker assembly Description Spare part number Speaker assembly (includes cable) L14368-001 Before removing the speaker assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Fingerprint reader assembly Description Spare part number Fingerprint reader assembly (includes cable) L13681-001 NOTE: L13693-001 Fingerprint reader bracket (included in the Bracket Kit) Before removing the fingerprint reader assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
TouchPad Description Spare part number TouchPad for use in models without an NFC module L14369-001 TouchPad for use in models with an NFC module L19416-001 Before removing the TouchPad, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
5. Remove the TouchPad from the computer (2). Reverse this procedure to install the TouchPad.
Pointing stick module Description Spare part number Pointing stick module (includes buttons, board, and bracket) L16643-001 Before removing the pointing stick module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
NFC module Description Spare part number NFC module (includes antenna and TouchPad foam) L14385-001 Before removing the NFC module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Smart card reader Description Spare part number Smart card reader L18312-001 Smart card reader cable (available in Cable Kit) L14361-001 (Cable Kit) Before removing the card reader, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Fan Description Spare part number Fan L22307-001 Before removing the fan, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4.
7. Remove the fan from the computer (4). Reverse this procedure to install the fan.
System board NOTE: All system board spare part kits include replacement thermal material.
When replacing the system board, be sure to remove the following components (as applicable) from the defective system board and install on the replacement system board: ● Solid-state drive (see Solid-state drive (SSD) on page 40) ● Memory modules (see Memory modules on page 41) ● WLAN/Bluetooth module (see WLAN/Bluetooth combo card on page 43) ● WWAN module (see WWAN module on page 45) ● Heat sink (see Heat sink assembly on page 53) Remove the system board: 70 1.
4. Disconnect the following cables from the system board: (1) Speaker cable (2) Display cable (3) Camera cable (4) Power button board cable (5) USB cable (6) Smart card reader cable (7) NFC module cable (8) RTC battery cable (9) Fingerprint reader cable 5. Remove the six Phillips M2.5×3.0 screws that secure the system board to the computer. 6. Lift the right side of the system board up at an angle (1).
7. Pull the system board up and toward the right to disengage the connectors from the left side of the computer, and then remove the system board (2). Reverse this procedure to install the system board.
Display assembly NOTE: Display assemblies are spared at the subcomponent level only. Additional display assembly spare part information is available at Display assembly subcomponents on page 27. Before removing the display assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
7. Lift the display assembly straight up and remove it (2). CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance.
8. To remove the display hinge cover, rotate top of hinge cover away from display enclosure to disengage the tabs (1), and then pull the cover off the enclosure (2). The display hinge cover (for non-privacy displays) is available in the Hinge Kit (for touch displays) using spare part number L14364-001. The display hinge cover (for non-touch displays) is available using spare part number L14365-001.
10. Remove the display bezel (4). The display bezel is available using the following spare part numbers: Models with a microphone module: L15526-001 Models with an HD camera: L15527-001 Models with an IR camera: L15528-001 Models with an IR camera and an ambient light sensor: L15529-001 11. Two different camera modules are available. Refer to the following procedure appropriate for your computer if it is necessary to replace the camera module: a.
The HD camera module is available using spare part number L15510-001. The microphone module is available using spare part number L15512-001. b. IR camera Remove the tape from atop the module (1), lift upward to disengage the module from the adhesive on the display enclosure (2), disconnect the cables from the left and right sides of the module (3), and then remove the camera module from the display (4). The IR camera module is available using spare part number L15509-001.
12. If it is necessary to remove the ambient light sensor board, disconnect the cable from the board (1), lift upward to disengage the board from the adhesive on the display enclosure (2), and then remove the board from the display (3). The ambient light sensor board is available using spare part number L15511-001. 13. If it is necessary to remove the display panel from the enclosure, remove the four Phillips M2.0×2.0 screws that secure the panel to the display enclosure. 14.
15. On the back of the display panel, lift the tape from atop the connector (2), and then disconnect the display cable from the rear of the panel (3). The raw display panel is available using the following spare part numbers: NOTE: Display panel kits include panel, touch module (as applicable), display cable, and interior panel bezel.
16. If it is necessary to replace the display hinges, remove the three Phillips M2.5x11.0 screws that secure each hinge (1), and then remove the hinges from the display enclosure (2). Display hinges (for touch displays) are available in the Hinge Kit using spare part number L14364-001. Display hinges (for non-touch displays) are available using spare part number L14365-001. 17. If it is necessary to replace the display cable, lift the cable from the routing path in the display enclosure.
a. HD camera models Disconnect the cable from the ambient light sensor board (1) and from the HD camera (2), and then remove the cable from the display enclosure (3). b. IR camera models Disconnect the cable from the ambient light sensor board (1), from the left (2) and right (3) sides of the IR camera, and then remove the cable from the display enclosure (4). The camera cable is available in the Cable Kit using spare part number L14361-001.
19. If it is necessary to replace the WLAN antenna cables, peel the antennas from the top of the display enclosure (1), remove the antenna cables from the routing path on the bottom of the display enclosure (2), and then remove the antenna cables (3). NOTE: The WLAN antennas are spared with the display enclosure. 20.
Top cover Description Spare part number Top cover (includes Mylar) L17378-001 The top cover remains after removing all other spared parts from the computer.
7 Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that occurs at system startup, the BIOS validates the functionality of the following subsystems and conditions: ● AC adapter ● System board power ● Processor failure ● BIOS corruption ● Memory failure ● Graphics failure ● System board failure ● BIOS authentication failure If an error is detected, specific patterns of long and short blinks, accompanied by long and short beeps (wh
The red LED blinks to represent the major error category (long blinks). The white LED blinks to represent the minor error category (short blinks). For example, ‘3.5’ indicates 3 long red blinks and 5 short white blinks to communicate the processor is not detected. Component tested BIOS Hardware System board Major/ minor code Error condition Notebook Caps Lock/Num Lock LED Desktop Action 2.
8 Computer Setup (BIOS), TPM, and HP Sure Start Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
1. Start Computer Setup. See Starting Computer Setup on page 86. 2. Select Main, and then select System Information. 3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter. To check for later BIOS versions, see Downloading a BIOS update on page 88.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Changing the boot order using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1. Access the Boot Device Options menu: ● 2. Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu. Select a boot device, press enter, and then follow the on-screen instructions.
9 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
3. Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. Additional BIOS crisis recovery tool HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key.
10 Backing up, restoring, and recovering This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP Support Assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Select the question mark icon in the taskbar.
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. – Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.
Using the HP Cloud Recovery Download Tool (select products only) To create HP Recovery media using the HP Cloud Recovery Download Tool: 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, and then follow the on-screen instructions. Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: ● Not all methods are available on all products.
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues. ● HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Using HP Recovery media (select products only) on page 92. ● To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see Using HP Recovery media (select products only) on page 92.
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1. If possible, back up all personal files. 2. Insert the HP Recovery media, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 96. 3.
11 Specifications Computer specifications Metric U.S. Depth 251.7 mm 9.91 in Width 370.8 mm 14.60 in Height (non-touch) 18.25 mm 0.72 in Height (touch) 18.60 mm 0.73 in Weight 1.78 kg 3.94 lbs Dimensions Input power Operating voltage 19.0 V dc @ 4.74 A – 90 W or 18.5 V dc @ 3.5 A - 65 W or 45 W Operating current 4.74 A or 3.
39.6-cm (15.6-in) display specifications Metric U.S. Active diagonal size 39.6-cm 15.
M.2 PCIe solid-state drive specifications 256-GB* 512-GB* 1-TB* Height 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.
M.2 SATA solid-state drive specifications 128-GB* 256-GB* 512-GB* Height 1.35 mm 1.35 mm 1.35 mm Weight < 10 g < 10 g < 10 g Form factor M.2 2280-D2-B-M M.2 2280-D2-B-M M.2 2280-D2-B-M Transfer rate up to 540 MB/sec up to 540 MB/sec up to 540 MB/sec Interface type SATA-3 SATA-3 SATA-3 Ready time, maximum (to not busy) 1.0 ms < 1.0 ms < 1.0 ms Access times, logical 0.1 ms 0.1 ms 0.
12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor.
13 Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning message. The computer will reboot. i.
Nonvolatile memory usage Nonvolatile Memory Type HP Sure Start flash (select models only) Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? 8 MBytes No Yes What is the purpose of this memory? Provides protected backup of critical System BIOS code, EC firmware, and critical computer configuration data for select platforms that support HP Sure Start.
Nonvolatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write-protected? product, and then follow the on-screen instructions. Intel Management 1.5 MBytes or 7 Engine Firmware MBytes (present only in select Elite or Z models. For more information, go to http://www.hp.com/ support.
Questions and answers 1. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and answer 6 for steps to securely erase data. Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for information about resetting the keys. 2. a.
IMPORTANT: Resetting will result in the loss of information. These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about resetting the keys. 7. a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. b. Select Main, and then select Reset Security to Factory Defaults. c. Follow the on-screen instructions. d.
14 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index Symbols/Numerics `product description ethernet 3 A AC adapter, spare part numbers 31 action keys 16 identifying 16 keyboard backlight 16 mute 16 privacy screen 16 screen brightness 16 speaker volume 16 switch screen image 16 using 16 wireless 16 ambient light sensor board spare part number 28 antennas disconnecting 43, 45 audible codes 84 audio adjusting volume 16 audio, product description 2 audio-out (headphone)/audio-in (microphone) combo jack, identifying 7 B backups 92 battery removing 51 spare p
G graphics, product description 1 H HDMI port, identifying 7 heat sink removal 53 spare part number 25 spare part numbers 53 hinge removal 78 hot keys break 17 insert 17 microphone mute 16 pause 17 programming query 17 scroll lock 17 hotkeys, using 17 HP PC Hardware Diagnostics (UEFI) using 90 HP Recovery Manager correcting boot problems 96 starting 95 HP Recovery media recovery 96 using 92 HP Recovery partition recovery 95 removing 96 HP Sure Start 108 I integrated numeric keypad, identifying 15 internal m
power cord set requirements 101 spare part numbers 31, 32 power lights 13, 19 power requirements, product description 4 primary storage product description 2 privacy screen action key, identifying 16 processors, product description 1 product description audio 2 chipset 1 display panel 1 docking 4 graphics 1 keyboard 4 memory 2 microphone 2 operating system 5 pointing device 4 ports 4 power requirements 4 primary storage 2 processors 1 product name 1 security 5 serviceability 6 video 2 wireless networking 3
USB board removal 57 spare part number 24, 57 USB Type-C power connector and Thunderbolt port with HP Sleep and Charge, identifying 8 V vents, identifying 9, 14, 18 video, product description 2 volume adjusting 16 mute 16 W Windows system restore point 92, 93 Windows key, identifying 15 Windows tools using 93 wireless action key 16 wireless antennas disconnecting 43, 45 wireless antennas, identifying 11 wireless certification label 22 wireless light, identifying 13, 19 wireless networking product descriptio
