HP EliteBook 8770w Mobile Workstation Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2012 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Centrino, and Core are trademarks or registered trademarks of Intel Corporation in the United States and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification ................................................................................................................ 7 Top .......................................................................................................................................................
Component replacement procedures ................................................................................................. 49 Service tag and PCID label ................................................................................................ 49 Service tag ........................................................................................................ 49 PCID label .........................................................................................................
Network cable and jack .................................................................................................... 107 Power connector cable .................................................................................................... 107 Security lock .................................................................................................................... 108 Processor heat sink ......................................................................................................
DVD±RW SuperMulti Double-Layer Drive specifications ................................................................. 133 DVD-ROM Drive specifications ........................................................................................................ 134 7 Backup and recovery .................................................................................................................................. 135 Windows 7 — Backup and recovery ...............................................................
1 Product description Category Description Product Name HP EliteBook 8770w Mobile Workstation Processors Next Generation Intel® Core™ i7 processors, (support Intel Turbo Boost Technology): ● i7-3520M, 2.90 GHz (Turbo up to 3.60 GHz), 1600 MHz, 4 MB L3 Cache, 4 threads, 35W ● i7-3610QM, 2.30 GHz (Turbo up to 3.30 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 45W ● i7-3720QM, 2.60 GHz (Turbo up to 3.60 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 45W ● i7-2820QM, 2.3 GHz (turbo up to 3.
Category Description Supports the following configurations: Primary and secondary storage ● 2048 MB total system memory (2048 × 1) ● 4096 MB total system memory (4096 × 1) ● 4096 MB total system memory (2048 × 2) ● 8192 MB total system memory (8192 × 1) ● 8192 MB total system memory (4096 × 2) ● 8192 MB total system memory (2048 × 4); only available on computer models equipped with a quad-core processor ● 12288MB Total System Memory (4096MB x 3) ● 16384 MB total system memory (8192 x 2) ●
Category Description 2 stereo speakers Integrated 720p HD webcam Modem 56K V.92 data/fax modem Supports “no modem” option Modem cable not included Ethernet Intel® 82579LM Gigabit Network Connection S3/S4/S5 wake on LAN NIC power-down technology Ethernet cable not included Wireless Integrated wireless local area network (WLAN) options by way of the following wireless modules: ● Intel® Centrino™ Advanced-N 6205, 802.11a/b/g/n WLAN module ● Intel Centrino Ultimate-N 6300, 802.
Category Description Ports ● 1394a (1) ● Multi-pin AC port ● Audio in (mono microphone) ● Microphone input (stereo) ● Audio-out (stereo headphone) ● Display port (1.1a for NVIDIA, 1.2 for AMD) ● Docking connector ● eSATA/USB 2.0 combo ● RJ-11 (modem) ● RJ-45 (Ethernet, includes link and activity lights) ● USB 3.0 (2) ● USB 2.
Category Description Support for the following batteries: ● 8-cell, 2.8 Ah (83 WHr) Li-ion battery ● 8-cell, 2.8 Ah (75 WHr) Li-ion battery (available with 3 year warranty only) ● Supports 9-cell (73 WHr) polymer, HP ST09 Extended Life Battery (does not support HP Fast Charge) ● Supports 9-cell 3.
Category Description Web-only support: Serviceability 6 ● Windows XP Professional 64 (select models only) ● Windows XP Professional 32 (select models only) ● Windows 7 Ultimate 64 (select models only) ● Windows 7 Ultimate 32 (select models only) ● Windows 7 Enterprise 64 (select models only) ● Windows 7 Enterprise 32 (select models only) End-user replaceable parts: ● Memory module ● Optical drive ● SIM ● WLAN module ● WWAN module Chapter 1 Product description
2 External component identification Top Top 7
Display — Windows models Component Description (1) Turns off the display or initiates Sleep if the display is closed while the power is on. Internal display switch NOTE: The display switch is not visible from the outside of the computer. (2) WLAN antennas (3)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). (3) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN).
Display — SUSE Linux models Component Description (1) Turns off the display or initiates Suspend if the display is closed while the power is on. Internal display switch NOTE: The display switch is not visible from the outside of the computer. (2) WLAN antennas (3)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). (3) Internal microphones (2) Record sound. (4) Webcam light On: The webcam is in use.
TouchPad Component 10 Description (1) Left pointing stick button Can be used with the pointing stick and functions like the left button on an external mouse. (2) Center pointing stick button Can be used with the pointing stick and functions like the center button on an external mouse. (3) Pointing stick Moves the pointer and selects or activates items on the screen. (4) Right pointing stick button Can be used with the pointing stick and functions like the right button on an external mouse.
Lights Component (1) Description TouchPad on/off light ● Off: The TouchPad is on. ● Amber: The TouchPad is off. (2) Caps lock light On: Caps lock is on. (3) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. (4) Num lock light On: Num lock is on. (5) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on.
Buttons and fingerprint reader (select models only) Component Description (1) TouchPad on/off button Turns the TouchPad on and off. (2) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep/Suspend. ● When the computer is in the Sleep/Suspend state, press the button briefly to exit Sleep/Suspend. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Component Description (5) Web browser button When Windows is running, press the button to open the default Web browser. (6) Calculator button Opens the Windows calculator function. (7) Fingerprint reader Allows a fingerprint logon to Windows, instead of a password logon.
Keys — Windows systems Component Description (1) esc key Displays system information when pressed in coMBination with the fn key. (2) Function keys Execute frequently used system functions when pressed in combination with the fn key. (3) fn key Executes frequently used system functions when pressed in combination with a function key or the esc key. (4) Windows 7 button Displays the Windows Start menu.
Keys — SUSE Linux models Component Description (1) Function keys Execute frequently used system functions when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key. (3) Integrated numeric keypad When num lk has been enabled, it can be used like an external numeric keypad.
Component Description (1) Supports the following digital card formats: Media Card reader ● Secure Digital (SD) Card ● Secure Digital HC (SDHC) Card ● Secure Digital XC (SDXC) Card ● MultiMediaCard (MMC) ● MultiMediaCardplus (MMC+) (2) Display release latch Opens the computer. (3) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off. ● On: The computer is on.
Right Component (1) Description Audio-out (headphone) jack Produces sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety and Environmental Notices.
Left Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced USB power performance. (3) 1394 port Connects an optional IEEE 1394 or 1394a device, such as a camcorder. (4) Vents (2) Enable airflow to cool internal components.
Rear Component Description (1) RJ-11 (modem) jack Connects a modem cable. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) Power connector Connects an AC adapter.
Bottom Component Description (1) Battery bay Holds the battery. (2) SIM slot Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. (3) Battery release latch Releases the battery. (4) Accessory battery connector Connects an optional accessory battery. (5) Docking connector Connects an optional docking device. (6) Service door release latch Releases the service door from the computer.
Component (9) Description Speakers (2) Produce sound. NOTE: To use the SRS Premium Sound software, select Start > All Programs > SRS Premium Sound. (10) Service door Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, the WWAN module slot, and the memory module slots.
3 Illustrated parts catalog Computer major components 22 Chapter 3 Illustrated parts catalog
Item Description (1) Display Spare part number Display panel, 43.9 cm (17.3 in), High Definition Plus (HD+) Anti-Glare (AG) WVA 691223-001 Display panel, 43.9 cm (17.3 in), FHD AG LED WVA 691224-001 Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color with webcam (not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and cables, and 2 WWAN antenna and cables) 688736-001 Display assembly, 43.9 cm (17.
Item 24 Description Spare part number Without backlight, for use in Latin America 688737-161 With backlight, for use in Latin America 688738-161 Without backlight, for international use 688737-B31 With backlight, for international use 688738-B31 Without backlight, for use in Northwest Africa 688737-FP1 Without backlight, for use in Norway 688737-091 With backlight, for use in Norway 688738-091 Without backlight, for use in Portugal 688737-131 Without backlight, for use in Russia 688737-
Item Description Spare part number With backlight (Windows 8) for use in Russia 701978-251 With backlight (Windows 8) for use in Thailand 701978-281 With backlight (Windows 8) for use in Belgium 701978-A41 With backlight (Windows 8) for use in Taiwan 701978-AB1 With backlight (Windows 8) for use in South Korea 701978-AD1 With backlight (Windows 8) for use internationally 701978-B31 With backlight (Windows 8) for use in Sweden and Finland 701978-B71 With backlight (Windows 8) for use in Swit
Item Description Spare part number Without backlight, with pointing stick (Windows 8) for use in South Korea 701977-AD1 Without backlight, with pointing stick (Windows 8) for use in Internationally 701977-B31 Without backlight, with pointing stick (Windows 8) for use in Sweden and Finland 701977-B71 Without backlight, with pointing stick (Windows 8) for use in Slovenia 701977-BA1 Without backlight, with pointing stick (Windows 8) for use in Israel 701977-BB1 Without backlight, with pointing sti
Item Description (10) Graphics board (includes replacement thermal material): (11) (12) Spare part number AMD FirePro M5950 XT-GL 1GB GDDR5 (DP 1.
Item Description Spare part number (19) Audio/USB 2.0 board 689284-001 (20) Display (VGA) port 696435-001 (21) Power connector cable NOTE: The power connector cable is included in the Cable Kit, spare part number 652545-001. (22) Modem cable 628824-001 (23) Network cable (includes RJ-45 jack) 652545-001 NOTE: The network cable is included in the Cable Kit, spare part number 652545-001. (24) USB 3.0 board (25) Battery: 689283-001 9-cell, Li-ion, 2.
Display components Item Description (1) Display bezel Spare part number Display bezel 688763-001 (2) Webcam module 688752-001 (3) Display Display panel, 43.9 cm (17.3 in), FHD AG WVA 691224-001 Display panel, 43.9 cm (17.
Item 30 Description Spare part number Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color with webcam (not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and cables, and 2 WWAN antenna and cables) 688736–001 Display assembly, 43.9 cm (17.
Mass storage devices Item Description (1) 7.0 mm (0.28 in), 9.5 mm (0.37 in), or 12.7 mm (0.5 in) hard drive: NOTE: Spare part number The hard drive bracket is included in the Hard Drive Hardware Kit, spare part number 642774-001. ● 750 GB, 7200-rpm 633252-001 ● 500 GB, 7200-rpm 634925-001 ● 320 GB, 7200-rpm 634862-001 ● 320 GB, 7200-rpm SATA SED (Self-Encrypting Drive) 683801-001 (2) Hard drive bracket (Included only with solid-state drives. See spare part numbers below in this table.
Item (5) ● 32 Description Spare part number DVD-ROM Drive 688769-001 6.35 cm (2.
Miscellaneous parts Description Spare part number AC Adapter 200W PFC Slim AC Smart Adapter 693708-001 230W PFC AC Smart Adapter 693714-001 Power cord (3 conductor, black,1.
Sequential part number listing CSR flag designations: A = Mandatory B = Optional C = Service technician recommended N = Non-user replaceable Spare part number CSR flag Description 434594-001 A Optical USB travel mouse 491683-001 A Power cord for use in North America (3 conductor, black,1.83 m) 491683-011 A Power cord for use in Australia (3 conductor, black,1.83 m) 491683-021 A Power cord for use in Europe, the Middle East, and Africa (3 conductor, black,1.
Spare part number CSR flag Description 634089-001 A Battery, 9-cell, Li-ion, 2.
Spare part number CSR flag Description 669832-001 A Broadcom 802.11a/b/g/n 2x2WiFi Adapter 670034-001 A Memory module, 8 GB (PC3-12800, 1600 MHz) 674318–001 36 Laser USB travel mouse 680646-001 N Next Generation Intel® Core™ i7 Processor i7-3610QM, 2.30 GHz (Turbo up to 3.30 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 45W 681283-001 N Next Generation Intel® Core™ i7 Processor, i7–3720QM, 2.60 GHz (Turbo up to 3.
Spare part number CSR flag Description 688737-141 A Keyboard without backlight for use in Turkey (includes keyboard cable, pointing stick and pointing stick cable) 688737-151 A Keyboard without backlight for use in Greece (includes keyboard cable, pointing stick and pointing stick cable) 688737-161 A Keyboard without backlight for use in Latin America (includes keyboard cable, pointing stick and pointing stick cable) 688737-171 A Keyboard without backlight for use in Saudi Arabia (includes key
38 Spare part number CSR flag Description 688737-FL1 A Keyboard without backlight for use in Czechoslovakia (includes keyboard cable, pointing stick and pointing stick cable) 688737-FP1 A Keyboard without backlight for use in Northwest Africa (includes keyboard cable, pointing stick and pointing stick cable) 688738-001 A Keyboard with backlight for use in the United States (includes keyboard cable, pointing stick and pointing stick cable) 688738-031 A Keyboard with backlight for use in the Un
Spare part number CSR flag Description 688742-001 A Smart Card (includes cable) 688743-001 N Fingerprint reader (includes cable) 688744-001 A Screw Kit 688745-001 N System board for use with computer models equipped with Intel quad-core processors in all countries and regions except the People's Republic of China (includes replacement thermal material) 688745–501 N System board for use with computer models equipped with Intel quad-core processors in all countries and regions for Windows 8 s
40 Spare part number CSR flag Description 689281-001 N Graphics board, NVIDIA Quadro 4000M, N14E-Q3 2 GB dedicated GDDR5 video memory 689282-001 N Graphics board, NVIDIA Quadro 5010M, N14E-Q5 4 GB dedicated GDDR5 video memory 689283-001 N USB 3.0 board (includes cable) 689284-001 N Audio/USB 2.
Spare part number CSR flag Description 701977-091 A Keyboard (Windows 8) without backlight for use in Norway (includes keyboard cable, pointing stick and pointing stick cable) 701977-131 A Keyboard (Windows 8) without backlight for use in Portugal (includes keyboard cable, pointing stick and pointing stick cable) 701977-141 A Keyboard (Windows 8) without backlight for use in Turkey (includes keyboard cable, pointing stick and pointing stick cable) 701977-151 A Keyboard (Windows 8) without back
42 Spare part number CSR flag Description 701977-DB1 A Keyboard (Windows 8) without backlight for use in Canada (includes keyboard cable, pointing stick and pointing stick cable) 701977-DD1 A Keyboard (Windows 8) without backlight for use in Iceland (includes keyboard cable, pointing stick and pointing stick cable) 701977-FL1 A Keyboard (Windows 8) without backlight for use in Czechoslovakia (includes keyboard cable, pointing stick and pointing stick cable) 701977-FP1 A Keyboard (Windows 8) w
Spare part number CSR flag Description 701978-FL1 A Keyboard (Windows 8) with backlight for use in Czechoslovakia (includes keyboard cable, pointing stick and pointing stick cable) 702080–001 A Intel® Centrino™ 2430, EV-DO/HSPA minicard WLAN module 705053–001 N 128 GB solid-state drive (includes bracket) 710788–001 A F5321GWX HSPA + with GPS mini Sequential part number listing 43
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver ● 5.0 mm hex socket driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and and pointing stick connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated and pointing stick circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand and pointing stick contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved and pointing stick containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground and pointing stick cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 98 screws and screw locks that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement. Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.
Windows 8 models Non Windows 8 models 50 Chapter 4 Removal and replacement procedures
Computer feet The computer feet (not illustrated) are adhesive-backed rubber pads. The feet are included in the base enclosure spare part kit, spare part number 688765-001. The rubber feet that attach to the base enclosure in the locations illustrated below. Battery Description Spare part number 8-cell, Li-ion 2.8 Ah (75 WHr) 632425-001 8-cell, Li-ion 2.8 Ah (83 WHr) 632427-001 9–cell, Li-ion 3.0 Ah (100 WHr) 634087-001 9–cell, Li-ion 2.
SIM Before removing the SIM, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 51). Remove the SIM: 1.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 51). Remove the service access cover: 1. Position the computer upside down on a flat surface, with the front toward you. 2. Slide the service cover release latch to the right (1), and remove the single security screw (2), if it has been installed. 3.
Primary hard drive NOTE: The hard drive bracket is included in the Hard Drive Hardware Kit, spare part number 642774-001. Description Spare part number 750 GB, 7200-rpm SATA hard drive 633252-001 500 GB, 7200-rpm SATA hard drive 634925-001 500 GB, 7200-rpm SATA SED hard drive 634862-001 24 GB solid-state drive (includes bracket and screws) 701479–001 Before removing the primary hard drive, follow these steps: 54 1. Shut down the computer.
8. Lift the Smart Card reader to the upright position (2). 9. Loosen the Phillips M2.5x10.5 captive screws (1) that secure the hard drive to the computer. 10. Grasp the tab on the hard drive and slide the hard drive (2) to disconnect it from the system board. 11. Lift the left side of the hard drive and remove the hard drive at an angle from the hard drive bay (3). 12. If it is necessary to remove the hard drive bracket, follow these steps: a. Remove the four Phillips M3.0x3.
b. Lift the bracket (2) straight up to remove it from the hard drive. Reverse this procedure to reassemble and install the hard drive. Secondary hard drive NOTE: The hard drive bracket is included in the Hard Drive Hardware Kit, spare part number 642774-001.
3. Grasp the tab and slide the hard drive (2) to the right. Lift the hard drive up to remove it from the hard drive bay (3). 4. If it is necessary to remove the hard drive bracket, follow these steps: a. Remove the four Phillips M3.0x3.0 screws (1) that secure the hard drive bracket to the hard drive. b. Lift the bracket (2) straight up to remove it. Reverse this procedure to reassemble and install the secondary hard drive.
Smart Card reader Description Spare part number Smart Card reader (with cable) 688742-001 Smart Card reader cover 652546-001 Before removing the Smart Card reader, follow these steps: 58 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
9. Slide the Smart Card reader back toward the hinges on the Smart Card reader cover, and remove the Smart Card reader board (2). Reverse this procedure to reassemble and install the Smart Card reader. Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 652545-001. See Bluetooth module cable on page 103 for information on replacing the Bluetooth module cable.
Remove the Bluetooth module: 1. Remove the Bluetooth module cover. 2. Gently pry the Bluetooth module away from the adhesive in the base enclosure and lift the Bluetooth module (1). 3. Disconnect the Bluetooth module from the Bluetooth cable (2), and remove the module. Reverse this procedure to install the Bluetooth module. WLAN module 60 Description Spare part number Intel® Centrino™ Advanced-N 6205, 802.
Description Spare part number Intel Centrino Ultimate-N 6300, 802.11a/b/g/n WLAN module 698588-001 Broadcom 802.11a/b/g/n 2x2WiFi Adapter 669832-001 CAUTION: The WLAN module and the WWAN module are not interchangeable. To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
WWAN module Description Spare part number HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001 HP hs2340 HSPA+ Mobile Broadband Module 668969-001 HP un2430 EV-DO/HPSA minicard9999 702080-001 HSPA+ with GPS minicard 710788–001 CAUTION: The WWAN module and the WLAN module are not interchangeable.
Reverse this procedure to install the WWAN module. RTC battery Description Spare part number RTC battery 651948-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Description Spare part number Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive 688771-001 DVD-ROM Drive 688769-001 Before removing the optical drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
5. 6. If it is necessary to replace the optical drive bracket: a. Position the optical drive with the rear toward you. b. Remove the three Phillips M2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive. c. Remove the optical drive bracket (2). If it is necessary to remove the optical drive bezel: a. Insert the end of a paper clip into the release access hole (1) in the optical drive bezel. Press in gently until the tray is released. b.
c. Firmly pull outward on the bezel to remove the bezel from the optical drive tray. Reverse this procedure to reassemble and install the optical drive. Upgrade bay hard drive NOTE: The hard drive bracket is included in the Hard Drive Hardware Kit, spare part number 642774-001. Description Spare part number 7.0 mm, 9.5 mm, or 12.7 mm 500 GB hard drive, 7200 rpm 634925-001 Before removing the upgrade bay hard drive, follow these steps: 1. Shut down the computer.
2. Remove the four Phillips PM3.0×3.0 screws that secure the upgrade bay hard drive carrier to the computer. 3. Loosen the 2 Phillips captive screws (1) that secure the hard drive to the carrier. 4. Insert a flat-bladed screwdriver or similar tool into the upgrade bay hard drive tab access (2) and press the tab to the left to release the upgrade bay hard drive from the computer. 5. Lift and remove the upgrade bay hard drive (3), and then remove the hard disk drive interface connector (4).
A computer having a system board with spare part number 690034-001 or 688745-001 has two memory slots (primary memory slots). When adding or replacing memory modules, slot 1 must be populated before slot 2 is populated. A computer having a system board with spare part number 688746-001 or 690035-001 has four memory slots (expansion memory slots) (on the bottom of the computer) and the primary memory slots (under the keyboard). Slot 2 cannot be populated if slot 1 is not populated.
Reverse this procedure to install a primary memory module. Expansion memory module NOTE: Expansion memory slots are located in a compartment on the bottom of the computer. A computer having a system board with spare part number 690034-001 or 688745-001 has two memory slots, which are called primary memory slots in this MSG. When you add or replace memory modules, slot 1 must be populated before slot 2 is populated.
2. Remove the expansion memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect installation into the expansion memory module slots. Reverse this procedure to install an expansion memory module.
Keyboard For use in: Spare part number For use in: Spare part number Keyboard with backlight (includes keyboard cable, pointing stick and pointing stick cable): Belgium 688738-A41 Norway 688738-091 Denmark 688738-081 Russia 688738–251 Finland and Sweden 688738-B71 France 688738-051 Germany 688738-041 South Korea 688738-AD1 Thailand 688738-281 Switzerland 688738-BG1 International 688738-B31 Taiwan 688738-AB1 The United States 688738-001 The United Kingdom and Singapore 688738-0
For use in: Spare part number For use in: Spare part number Spain 701977-071 Denmark 701977-081 Norway 701977-091 Portugal 701977-131 Turkey 701977-141 Greece 701977-151 Latin America 701977-161 Saudi Arabia 701977-171 Brazil 701977-201 Hungary 701977-211 Russia 701977-251 Bulgaria 701977-261 Romania 701977-271 Thailand 701977-281 Japan 701977-291 Belgium 701977-A41 Taiwan 701977-AB1 South Korea 701977-AD1 Internationally 701977-B31 Finland and Sweden 701977-B71 S
5. Remove the service access cover (see Service access cover on page 52). 6. Remove the optical drive (see Optical drive on page 63) or upgrade bay hard drive (see Upgrade bay hard drive on page 66). NOTE: The optical drive or hard drive carrier in the upgrade bay must be removed in order to remove the keyboard. Remove the keyboard: 1. Position the computer with the front toward you. 2. Loosen the three Phillips captive screws that secure the keyboard to the computer. 3.
4. Insert a small tool at an angle through the hole in the optical drive bay at an angle to push out the top edge of the keyboard. This gives you access to the back of the keyboard and releases the top edge of the keyboard. NOTE: Make sure that the optical drive or upgrade hard drive have been removed before performing this procedure. 74 5. Turn the computer right-side up, with the front toward you. 6. Open the display as far as it will open. 7.
10. Release the pointing stick ZIF connector (3) and lift the cable (4) to release it. Reverse this procedure to install the keyboard. Fan/graphics board heat sink assembly NOTE: The fan/graphics board heat sink assemblies include replacement thermal material.
5. Remove the service access cover (see Service access cover). 6. Remove the optical drive (see Optical drive on page 63) or upgrade bay hard drive (see Upgrade bay hard drive on page 66). 7. Remove the keyboard (see Keyboard on page 71). 8. Remove the top cover (see Top cover on page 83) 9. Remove the display assembly (see Display assembly on page 88). Remove the fan/graphics board heat sink assembly: NOTE: cable. 1.
2. Lift the heat sink/fan assembly (2) straight up to remove it. NOTE: Due to the adhesive quality of the thermal material located between the fan/graphics board heat sink assembly and graphics board components, it may be necessary to move the graphics board heat sink from side to side to detach it from the system board.
Display bezel Description Spare part number Display bezel for use with computer models without a webcam 688763-001 Before removing the display bezel, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Flex the inside edges of the top edge (3), the left and right sides (4), and the bottom edge (5) of the display bezel until the bezel disengages from the display enclosure and then remove the bezel (6). Reverse this procedure to install the display bezel. Display panel Description Spare part number 43.9 cm (17.3 in), HD+ AG LED WVA 691223-001 43.9 cm (17.3 in), FHD AG WVA 691224-001 Before removing the display panel, follow these steps: 1. Shut down the computer.
3. Remove the 1 Phillips screws (3) that secure the display panel brackets to the hinge pipe. 4. Slide the hinge pipe to the right (1) and remove the hinge pipe (2). NOTE: Make sure you pull back the antenna cables when removing the hinge pipe. 5. Remove the display panel. Reverse this procedure to reassemble and to install the display panel.
Display panel cable Description Spare part number Display panel cable (select models only) 688761-001 To remove the display panel cable: ▲ Release the adhesive tape that secures the display panel cable to the display panel (1). Disconnect the cable (2), and then remove the cable (3).
▲ Remove the 4 screws that secure each hinge assembly to the panel (1), and then remove the hinge brackets (2). Webcam module Description Spare part number Webcam module with microphone 688752-001 Before removing the webcam module, follow these steps: 82 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Remove the webcam module: 1. Lift the WLAN antenna cables (1), and then remove the WWAN antenna cables (2). 2. Remove the webcam cable (1) from the hinges and then disconnect the webcam cable from the display enclosure (2). 3. Remove the webcam module from the display enclosure (3). Reverse this procedure to install the webcam module.
Before removing the top cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 51). 5.
3. Remove the two Phillips M2.5x3 screws in the optical drive/upgrade drive bay (1) and the four Phillips M2.5x3.0 screws inside the battery bay (2). 4. Disconnect the power button board cable (1). Disconnect the TouchPad cable on the left (2) and the right sides (3). 5. Disconnect the fingerprint reader cable (4) and then disconnect the application board cable (5). 6. Position the computer right-side up.
86 7. Grasp the top cover by the hole in the optical disk drive/upgrade drive bay and lift up the front edge of the top cover (1). 8. Remove the top cover from the base enclosure (2). 9. If it is necessary to replace the TouchPad: a. Lift the adhesive tape (1), lift and release the TouchPad cable from the opening in top cover (2), and then release the TouchPad cable (3). b. Remove the three screws (1) securing the TouchPad to the top cover. c.
d. Release the TouchPad from the front right side clip (3) and then remove the TouchPad from the top cover. Reverse this procedure to install the top cover and TouchPad. NOTE: In reversing this procedure, make sure that the display latch assembly actuator lines up correctly with the top cover to avoid damaging any components.
Display assembly Description Spare part number Display panel, 43.9 cm (17.3 in), High Definition Plus (HD+) Anti-Glare (AG) LED WVA without webcam 691223-001 Display panel, 43.9 cm (17.3 in), FHD AG LED WVA 691224-001 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color with webcam (not available with HP Mobile Broadband) 688736-001 43.9 cm (17.
2. Remove the tape (1) that secures the WLAN and WWAN cables to the system board. (2). 3. Turn the computer right side up, facing you. Feed the WLAN and WWAN cables through the hole next to the keyboard screw (1), and then lift the cable free of the routing areas (2). Disconnect the webcam cable (3). 4. Position the computer with the rear towards you. CAUTION: Support the display assembly when removing the display screws in the following steps.
5. Disconnect the display panel cable (1), and then remove the cable (2). NOTE: Make sure all cables are freed from the clips in the routing channel. 6. 90 Turn the unit around, and then remove the Torx M2.5x7.0 screws (1) that secure the display hinges to the base enclosure. Next, remove the Torx M2.5x3.0 screws (2) that secure the hinge cover to the base enclosure. Remove the four 8 millimeter Torx screws (3) that secure the hinge cover to the base enclosure.
7. Position the computer with the rear toward you. Lift the rear hinges and remove. 8. Remove the two 6 millimeter Torx screws securing the display panel to the base enclosure (1)`, and then remove the display panel (2). Reverse this procedure to reassemble and to install the display assembly.
Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 51) 5.
Before removing the application button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 51). 5.
Before removing the fingerprint reader, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 51) 5.
Before removing the Audio/USB 2.0 board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 51), 5.
Speaker assembly Description Spare part number Speaker assembly 652540-001 Before removing the speaker assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
2. Gently flex the band on the base enclosure next to the speaker assembly, and remove the speaker assembly (2). Reverse this procedure to install the speaker assembly. Modem module NOTE: The modem module spare part kit does not include a modem module cable. The modem module cable is included in the Cable Kit, spare part number 652545-001. See Modem module cable on page 100 for information on replacing the modem module cable. Description Spare part number 56K V.
6. Remove the optical drive (see Optical drive on page 63) or upgrade bay hard drive (see Upgrade bay hard drive on page 66). 7. Remove the keyboard (see Keyboard on page 71). 8. Remove the top cover (see Top cover on page 83). 9. Remove the Smart Card reader (see Smart Card reader on page 58). 10. Remove the Audio/USB 2.0 board (see Audio/USB 2.0 board on page 94). Remove the modem module: 1. Position the computer right-side up with the front toward you. 2. Remove the two Phillips M2.0x3.
7. Remove the keyboard (see Keyboard on page 71). 8. Remove the top cover (see Top cover on page 83). 9. Remove the Smart Card reader (see Smart Card reader on page 58). 10. Remove the Audio/USB 2.0 board (see Audio/USB 2.0 board on page 94). Remove the VGA port: ▲ Remove the Phillips screw (1) that secures the display (VGA) port to the base enclosure. Lift the port (2) up at an angle to remove it.
Modem module cable NOTE: The modem module cable is included in the Cable Kit, spare part number 652545-001. Before removing the modem module cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer 3.
Reverse this procedure to install the modem module cable.
Card reader/USB 3.0 board Description Spare part number Card reader/USB 3.0 board 689283-001 Before removing the card reader/USB 3.0 board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Bluetooth module cable NOTE: The Bluetooth module cable is included in the Cable Kit, spare part number 652545-001. Before removing the Bluetooth module cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
NOTE: Models that support quad-core processors have four memory slots. Models that support dual-core processors have two memory slots.
● Primary memory modules (see Primary memory module on page 67) ● Expansion memory modules (see Expansion memory module on page 69) ● Graphics board (see Graphics board on page 115) ● Processor heat sink (see Processor heat sink on page 110) ● Processor (see Processor on page 112) ● Modem module (see Modem module on page 97) Remove the system board: 1. Disconnect the power connector cable (1) from the system board. 2. Disconnect the network cable (2) from the system board. 3.
4. Remove the 4 Phillips M2.5x3.0 screws (marked with a triangle icon) that secure the system board to the base enclosure (2), and then remove the short stand off screw (3) and the tall stand off screw (4). 5. Lift up on the right side of the system board (1), and then remove the system board (2) by sliding it out. Reverse this procedure to install the system board.
Network cable and jack NOTE: The network cable is included in the Cable Kit, spare part number 652545-001. Before removing the network cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 51). 5.
Before removing the security lock, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 51). 5.
3. Rotate the security lock away from the base enclosure and remove the security lock from the base enclosure (2). Reverse this procedure to install the security lock. Processor heat sink Description Spare part number For use only with computer models equipped with quad-core processors 653629-001 For use only with computer models equipped with dual-core processors 652542-001 Before removing the processor heat sink, follow these steps: 1. Shut down the computer.
Remove the processor heat sink: 1. Following the sequence stamped into the processor heat sink, loosen the four Phillips captive screws (1) that secure the processor heat sink to the system board. NOTE: Due to the adhesive quality of the thermal material located between the processor heat sink and the processor, it may be necessary to move the processor heat sink from side to side to detach it from the system board. 2.
Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number Next Generation Intel® Core™ processors, (support Intel Turbo Boost Technology) (includes replacement thermal material): i7-3610QM, 2.30 GHz (Turbo up to 3.30 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 45W 680646-001 i7-3720QM, 2.60 GHz (Turbo up to 3.60 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 45W 681283-001 i7-3820QM, 2.70 GHz (Turbo up to 3.
2. Lift the processor (2) straight up and remove it. NOTE: When you install the processor, the gold triangle (3) on the processor must be aligned with the triangle (4) embossed on the processor socket. Reverse this procedure to install the processor.
Fan/Heat sink ▲ Remove the 4 screws securing the fan/heat sink (1), and then remove the fan/heat sink (2). NOTE: Make sure the fan cable is disconnected from the system board. NOTE: This diagram shows a view of of the processor (1) the paste (2), the board components (3), and the pads (4). Thermal paste must be thoroughly removed and replaced each time the processor heat sink is removed. Replacement thermal paste is included in the processor heat sink and processor spare part kits.
Graphics board NOTE: The graphics board spare part kit includes replacement thermal material. Description Spare part number AMD FirePro M5950 XT-GL 1GB GDDR5 (DP 1.2 and Eyefinity Plus support) 689279-001 NVIDIA Quadro 5010M, N14E-Q5 4 GB dedicated GDDR5 video memory 689282-001 NVIDIA Quadro 4000M, N14E-Q3 2 GB dedicated GDDR5 video memory 689281-001 NVIDIA Quadro 3000M, N14E-Q1 2 GB dedicated GDDR5 video memory 689280-001 Before removing the graphics board, follow these steps: 1.
2. Lift the right edge of the graphics board until it rests at an angle and remove (2). Reverse this procedure to install the graphics board. Fan Description Spare part number Fan 688762-001 Before removing the fan, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
2. Remove the fan (2). Reverse this procedure to install the fan into the fan/graphics board heat sink assembly.
5 Computer Setup (BIOS) and Advanced System Diagnostics Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup. 2. Press f10 to enter Computer Setup. To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: 1. From the Start screen, type e, and then click File Explorer. 2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. 4. Double-click the file that has an .
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. – or – ● To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Computer Setup to the values that were set at the factory, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select File > Restore Defaults. 4.
Downloading a BIOS update CAUTION: CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer. ● Run-in test—This test repeats the start-up test and checks for intermittent problems that the start-up test does not detect.
To start Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: 1.
3. Use a pointing device or the arrow keys to select File > Restore Defaults. 4. Follow the on-screen instructions. 5. To save your changes and exit, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
To start Advanced System Diagnostics: 1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, press esc.
6 Specifications Computer specifications Metric U.S. Width 41.70 cm 16.40 in Depth 27.20 cm 10.70 in Height (front to back) 3.70 cm to 4.30 cm 1.47 in to 1.68 in Weight 3.60 kg 7.96 lbs Dimensions Input power Operating voltage 19.5 V dc @ 4.74 A – 120 W Operating current 4.
43.9 cm (17.3 in) WVA display specifications Metric U.S. Width 24.4 cm 9.65 in Depth 38.1 cm 15.0 in Diagonal 43.9 cm 17.3 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 180 nits (typical) Backlight LED Character display 80 × 25 Total power consumption 6.0 W Viewing angle +/-65 horizontal, +/-50° vertical (typical) Dimensions Hard drive specifications 750 GB* 500 GB* 320 GB* Height 9.5 mm 9.5 mm 9.5 mm Width 7.0 mm 7.0 mm 7.
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive specifications Applicable disc Read: Write: BD-ROM, BD-ROM-DL, BD-R, BD-RDL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVDR, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD-DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT DVD-RAM (Ver.2), DVD+R, DVD-R, CD-R, and CD-ROM Access time BD DVD Random < 230 ms < 180 ms Cache buffer 4.
Applicable disc Read: Write: 24X CD-R 3,600 KB/sec 16X CD-RW 2,400 KB/sec 8X DVD+R 10,800 KB/sec 4X DVD+RW 5,400 KB/sec 8X DVD-R 10,800 KB/sec 4X DVD-RW 5,400 KB/sec 2.
Applicable disc Read: 5X DVD-RAM 6,750 KB/sec Transfer mode Multiword DMA Mode Write: DVD-ROM Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD mIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo cD, Video CD), Multisession CD (Photo cD, CDEXTRA, Portfolio, CD-R, CD-RW), CDR, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVDRAM CD-R and CD-RW Access time CD DVD Random < 110 ms < 130 ms Cache buffer 2 MB Data transfer
7 Backup and recovery To protect your information, use Windows Backup and Restore to back up individual files and folders, back up your entire hard drive (select models only), create system repair discs (select models only) with the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
Creating recovery media NOTE: The Windows DVD can be created only once. Thereafter, the option to create that media will not be available. 1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. Select Driver DVD or Windows DVD. 3. From the drop-down menu, select the drive for burning the recovery media. 4. Click the Burn button to start the burning process. Backing up your information Recovery after a system failure is as good as your most recent backup.
Performing a system recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. ● f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.
To recover the original hard drive image using f11: 1. If possible, back up all personal files. 2. If possible, check for the presence of the HP Recovery partition: click Start, right-click Computer, click Manage, and then click Disk Management. NOTE: If the HP Recovery partition has been deleted, the f11 restore option will not function.
Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery. 1. If possible, back up all personal files. 2. If possible, check for the presence of the HP Recovery partition and the Windows partition.
Using Windows 8 operating system media (purchased separately) To order a Windows 8 operating system DVD, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer. CAUTION: Using a Windows 8 operating system media completely erases hard drive contents and reformats the hard drive.
Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove everything and reinstall Windows, select Get started, and follow the onscreen instructions. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. 1. From the Start screen, type HP Software Setup, and select Apps. 2. Open HP Software Setup. 3.
5. Using the arrow keys, select Yes when prompted: Do you want to start the System-Restore? 6. Follow the on-screen instructions. NOTE: You can also restore the computer from the partition by restarting the computer, and then pressing the f11 key.
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor.
9 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index Symbols/Numerics 1394 port, identifying 18 A AC adapter, spare part numbers 33, 40 accessory battery connector, identifying 20 Antenna Kit spare part number 30, 35 application button board removal 92 spare part number 92 audio in (microphone) jack 17 audio, product description 2 audio-out (headphone) jack 17 audio/USB 2.
display release latch 16 Display Rubber Kit spare part number 35 display specifications 131 DisplayPort, identifying 18 docking connector, identifying 20 docking station spare part numbers 36 docking support, product description 4 drives, preventing damage 45 DVD-ROM Drive precautions 45 spare part number 28, 32, 39, 64 specifications 134 DVD±RW and CD-RW SuperMulti Double-Layer combo Drive precautions 45 specifications 133 DVD±RW SuperMulti DoubleLayer Drive spare part number 28, 31, 39, 63 specifications
mass storage device, spare part numbers 28 Media Card reader, identifying 16 memory module product description 1 removal 67, 69 spare part number 36 spare part numbers 26, 27, 35, 67, 69 microphone product description 2 spare part number 30, 35 miscellaneous parts spare part numbers 33 model name 1 modem module product description 3 removal 97 spare part number 27, 34, 97 modem module cable removal 100 mouse, laser spare part number 36 mouse, travel spare part number 34 mouse, wireless spare part number 35
RTC battery removal 63 spare part number 26, 35, 63 S Screw Kit spare part number 33, 39 security cable slot, identifying 18 security lock removal 108 security, product description 5 sequential part numbers 34 serial number 49 service access cover removal 52 spare part number 28, 52 service access door spare part numbers 40 service considerations 44 service door release latch 20 service tag 49 serviceability, product description 6 setup utility navigating and selecting 118 restoring factory settings 119 SIM
