HP EliteBook 840 G1 Notebook PC HP ZBook 14 Mobile Workstation HP EliteBook 850 G1 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2013 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.
iv Important Notice about Customer Self-Repair Parts
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
vi Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ................................................................................... 10 Display ................................................................................................................................. 10 Top .............................................................................................
Grounding guidelines ............................................................................................................. 44 Electrostatic discharge damage ................................................................................. 44 Packaging and transporting guidelines ....................................................... 46 Workstation guidelines .............................................................. 46 5 Removal and replacement procedures for Customer Self-Repair parts ........
Downloading a BIOS update ................................................................... 107 HP Sure Start ........................................................................................................ 108 Using MultiBoot ................................................................................................................... 108 About the boot device order ................................................................................... 108 Choosing MultiBoot preferences ........
About the boot device order ................................................................................... 124 Choosing MultiBoot preferences .............................................................................. 124 Dynamically choosing a boot device using the f9 prompt ............................ 125 Using HP PC Hardware Diagnostics (UEFI) (select models only) .................................................. 125 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ................
39.6-cm (15.6-in) FHD SVA display specifications ................................................................... 148 Hard drive specifications ...................................................................................................... 149 Solid-state drive specifications ............................................................................................... 150 14 Statement of Volatility ................................................................................................
xii
1 Product description Category Description Product Name HP EliteBook 840 G1 Notebook PC HP EliteBook 840 HP ZBook 14 √ HP ZBook 14 Mobile Workstation √ HP EliteBook 850 G1 Notebook PC Processors Offers the following processors: ● Intel® Dual Core® i7-4600U 2.10-GHz processor (SC turbo up to 3.30-GHz; 4.0-MB L3 cache, 15 W) ● Intel Dual Core i5-4300U 1.90-GHz processor (SC turbo up to 2.90-GHz; 3.0-MB L3 cache, 15 W) ● Intel Dual Core i5-4200U 1.60-GHz processor (SC turbo up to 2.60-GHz; 3.
Category Description Panel All display assemblies include two or three wireless local area network (WLAN) antenna cables and two wireless wide area network (WWAN) antenna cables HP EliteBook 840 HP ZBook 14 √ √ HP EliteBook 850 (35.6-cm) 14.0-in LED, HD, AntiGlare (AG), SVA (1366×768), 200 nits display with and without webcam (35.6-cm) 14.0-in LED, HD+, AG, SVA (1920×1080), 250 nits display with and without webcam (35.6-cm) 14.
Category Description HP EliteBook 840 Two customer-accessible/upgradable memory module slots with the following specifications: HP ZBook 14 HP EliteBook 850 √ DDR3L-1600-MHz dual channel support Supports 16384-MB of system RAM in the following configurations: Primary storage ● 16384-MB (8192-MB×2) ● 8192-MB (8192-MB×1 or 4096×2) ● 8192-MB (8192-MB×1 or 4096×2; not supported on computer models equipped with a 32-bit operating system) ● 4096-MB (4096-MB×1 or 2048-MB×2) Supports 6.35-cm (2.
Category Description HP EliteBook 840 Supports the following hard drives: ● 1-TB, 5400-rpm ● 750-GB, 7200-rpm ● 500-GB, 7200-rpm, self-encrypting drive (SED) ● 500-GB, 7200-rpm ● 500-GB, 5400-rpm, self-encrypting drive (SED, FIPS-140-2) ● 320-GB, 7200-rpm HP ZBook 14 HP EliteBook 850 √ Supports the following SSDs: Flash cache Mini-card SSD Audio and video Ethernet ● 512-GB ● 256-GB SATA III, SED ● 240-GB, SATA III ● 180-GB, SATA III ● 128-GB M.
Category Description Wireless Integrated wireless local area network (WLAN) options by way of minicard HP EliteBook 840 HP ZBook 14 HP EliteBook 850 √ √ √ √ √ √ √ √ √ Two WLAN antennas built into display assembly Support for the following WLAN formats: ● Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter ● Broadcom 43228 802.11abgn 2×2 Wi-Fi Adapter ● Intel Centrino Advanced-N 6205 WLAN module ● Intel Centrino Ultimate-N 6300 WLAN module ● Intel Centrino Wireless-N 2200 802.
Category Description Ports Offers the following ports: Keyboard/ pointing devices Power requirements HP EliteBook 840 HP ZBook 14 HP EliteBook 850 √ √ √ Glass with chemical etched surface, dual-point, spill-resistant with drain, DuraKeys √ √ √ Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinch-zoom as default √ √ √ Taps enabled by default √ √ √ Supports two-way scroll √ √ √ On/off button √ √ √ ● Headphone/microphone combo ● Battery connector ●
Category Operating system Description HP EliteBook 840 HP ZBook 14 HP EliteBook 850 Supports Trusted Platform Module (TPM) 1.
Category Description Restore media—OS-DVD: ● Windows 8 Professional 64-bit (only available and required with Windows 8 Professional downgrade operating system) ● Windows 8 64-bit ● Windows 8 Country-Specific 64-bit ● Windows 8 Emerging Market 64-bit ● Windows 7 Home Premium 64- and 32-bit (available with any Windows 7 HP operating system except AsiaPacific countries and regions and the People's Republic of China) ● Windows 7 Professional 64- and 32-bit (available with any Windows 7 Professional
Category Description Web-only support: Serviceability ● Windows 8.1 Professional 64 ● Windows 8.1 Enterprise 64 ● Windows 8.1 Multi-Language 64 ● Windows 8.1 Emerging Markets 64 ● Windows 8.1 Chinese Market 64 ● Windows 8 Enterprise 64 ● Windows 7 Enterprise 64 and 32 ● Windows 7 Ultimate 64 and 32 End user replaceable parts: ● AC adapter ● Battery ● Hard drive/Solid-state drive ● Keyboard ● Memory module ● WLAN module ● WWAN module ● M.
2 External component identification Display Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). (2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN). (3) Internal microphones (2) Record sound. (4) Webcam light (select models only) On: The webcam is in use.
Component Description (6) Turns off the display or initiates Sleep (Windows)/Suspend (Linux) if the display is closed while the power is on. Internal display switch NOTE: The display switch is not visible on the outside of the computer. *The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
Lights Component (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state (Windows) or Suspend state (Linux). ● Off: The computer is off (Windows) or in Hibernation (Linux). (2) Caps lock light On: Caps lock is on. (3) Microphone mute light ● Amber: microphone sound is off. ● Off: microphone sound is on. (4) Num lock light On: Num lock is on.
Buttons and fingerprint reader (select models only) Top 13
Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Keys Component Description (1) esc key (Windows only) Displays system information when pressed in combination with the fn key. (2) fn key (Windows) Executes frequently used system functions when pressed in combination with a function key, the num lk key, or the esc key. (Linux) Executes frequently used system functions when pressed in combination with a function key. (3) Windows button (Windows only) Returns you to the Start screen from an open app or the Windows desktop.
Front Component (1) (2) (3) (4) 16 Description Wireless light Power light AC adapter/Battery light Hard drive light Chapter 2 External component identification ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/ or a Bluetooth® device, is on. ● Amber: All wireless devices are off. ● On: The computer is on. ● Blinking: The computer is in the Sleep state (Windows) or Suspend state (Linux). ● Off: The computer is off or in Hibernation (Linux).
Left Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Right Component (1) Description Audio-out (headphone) jack/Audio-in (microphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.
Bottom NOTE: Your computer may look slightly different from the illustration in this section. Component Description (1) Accessory battery connector Connects an optional accessory battery. (2) Service cover Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, the WWAN module slot, and the memory module slots.
Component (5) Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (6) 20 SIM slot (select models only) Chapter 2 External component identification Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay.
Component Description (1) Service cover Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, the WWAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery on page 50 for battery removal instructions. 22 Item Component Description (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product.
3 Illustrated parts catalog Computer major components Computer major components 23
Item Component Spare part number (1) Display assembly: Non-touch display assemblies are spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 28. Touch screen display assemblies are only spared as whole units.
Item Component Spare part number 1-TB, 5400-rpm, 2.5-inch 676521-001 500-GB, 7200-rpm, 7-mm, SED 703268-001 500-GB, 7200-rpm, 2.
Item (17) (18) (19) 26 Component Spare part number For use on models with discrete graphics and an Intel Core i3-4010U processor for use with the Windows 8 Standard operating system 730806-501 For use on models with discrete graphics and an Intel Core i3-4010U processor for use with models without the Windows 8 operating system 730806-001 For use on models with UMA graphics and an Intel Core i5-4200U processor for use with the Windows 8 Professional operating system 730807-601 For use on models
Item (20) (21) Component Spare part number For use only on HP EliteBook 840 models 730950-001 For use only on HP ZBook 14 models 730951-001 For use only on HP EliteBook 850 models 730813-001 Rubber Kit (not illustrated; includes rubber screw covers): 730796-001 Solid-state drive (SSD) (includes hard drive bracket and screws) 256-GB, Self-encrypting drive (SED) 731194-001 240-GB 732680-001 180-GB 732678-001 128-GB (for use only in HP EliteBook 15 models) 744483-001 120-GB 732681-001 32
Display assembly subcomponents HP EliteBook 840/ZBook 14 models Item Component (1) Display bezel: For use only on HP EliteBook 840 models 730952-001 For use on HP ZBook 14 models 730953-001 Webcam 730542-001 Microphone module (not illustrated) 730795-001 (3) Antenna cables and transceivers (WLAN and WWAN) 730947-001 (4) Display panel cable (includes webcam/microphone module cable) 730954-001 (2) 28 Spare part number Chapter 3 Illustrated parts catalog
Item Component (5) (35.6-cm) 14.
HP EliteBook 850 models Item Component Spare part number (1) Display bezel 730814-001 (2) Webcam 730542-001 Microphone module (not illustrated) 730795-001 (3) 30 (39.6-cm) 15.
Mass storage devices Item Description Spare part number (1) Hard Drive Hardware Kit, includes bracket 730793-001 (2) Hard drive (does not include hard drive bracket or screws): (3) 1-TB, 5400-rpm, 2.5-inch 676521-001 500-GB, 7200-rpm, 7-mm, SED 703268-001 500-GB, 7200-rpm, 2.
Item Description Spare part number 128-GB (for use only in HP EliteBook 15 models) 744483-001 120-GB 732681-001 32-GB 743008-001 Plastics Kit Item 32 Description Spare part number Plastics Kit for use only on HP EliteBook 840 models 730958-001 Plastics Kit for use only on HP ZBook 14 models 739558-001 Plastics Kit for use only on HP EliteBook 850 models 730802-001 (1) SD card insert, illustrated (2) Fingerprint reader insert (3) RJ-45 spring (4) RJ-45 door Chapter 3 Illustrated p
Miscellaneous parts Component Spare part number AC adapter: 90-W HP Smart AC adapter (PFC) 693712-001 45-W HP Smart AC adapter (non-PFC, EM, 3-wire) 696694-001 65-W HP Smart AC travel adapter (non-PFC) 693716-001 65-W HP Smart AC adapter (non-PFC, 3-wire) 693711-001 65-W HP Smart AC adapter (RC/V, EM, 3-wire) for use in India and the People’s Republic of China 693710-001 Power cord (3-pin, black, 1.
Component Spare part number Top load case 679921-001 HP Business Slim Top Load Case 718549-001 HP Business Top Load Case 718550-001 Display Port to HDMI adapter 617450-001 Sequential part number listing CSR flag designations: A = Mandatory B = Optional C = Service technician recommended N = Non-user replaceable 34 Spare part number CSR flag Description 434594-001 A Mouse, USB, travel 490371-001 A Power cord for use on all computer models in North America (3-pin, black, 1.
Spare part number CSR flag Description 490371-D61 A Power cord for use on all computer models in India (3-pin, black, 1.83-m) 572511-001 A Intel Centrino Ultimate-N 6300 WLAN module 575921-001 A Cable lock 617450-001 A Display Port to HDMI adapter 634862-001 A 320-GB, 5400-rpm, 7-mm hard drive (does not include hard drive bracket or screws) 645193-001 A 320-GB, 5400-rpm, 7-mm hard drive (does not include hard drive bracket or screws) 676521-001 A 1-TB, 5400-rpm, 2.
36 Spare part number CSR flag Description 704031-001 A HP lt4112 LTE/HSPA+ Gobi 4G Module 707031-001 A 4-GB Samsung locked memory module (PC3, 12800, 1600-MHz) 717375-001 A 3-cell, 24-Wh, 2.40-Ah, Li-ion battery 717376-001 A 3-cell, 50-Wh, 4.50-Ah, Li-ion battery 717381-001 A Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT4.0 717382-001 A Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2x2 WiFi + BT4.
Spare part number CSR flag Description 730794-261 B Keyboard with pointing stick for use in Bulgaria (includes keyboard cable and pointing stick cable) 730794-271 B Keyboard with pointing stick for use in Romania (includes keyboard cable and pointing stick cable) 730794-281 B Keyboard with pointing stick for use in Thailand (includes keyboard cable and pointing stick cable) 730794-291 B Keyboard with pointing stick for use in Japan (includes keyboard cable and pointing stick cable) 730794-A41
38 Spare part number CSR flag Description 730803-601 N System board with UMA graphics and an Intel Core i5-4300U processor for use with the Windows 8 Professional operating system 730804-001 N System board with discrete graphics and an Intel Core i5-4300U processor for use with models without the Windows 8 operating system 730804-501 N System board with discrete graphics and an Intel Core i5-4300U processor for use with the Windows 8 Standard operating system 730804-601 N System board with di
Spare part number CSR flag Description 730810-501 N System board with discrete graphics and an Intel Core i7-4600U processor for use with the Windows 8 Standard operating system 730810-601 N System board with discrete graphics and an Intel Core i7-4600U processor for use with the Windows 8 Professional operating system 730811-001 N Display enclosure for use in HP EliteBook 850 models (includes 4 transceivers with antennas) 730812-001 A Service cover for use only on HP EliteBook 850 models 730
40 Spare part number CSR flag Description 730961-001 A Service cover for use only on HP ZBook 14 models 730962-001 N Heat sink for use only on HP EliteBook 840/HP ZBook 14 models with discrete graphics (includes replacement thermal material) 730963-001 N Heat sink for use only on HP EliteBook 840/HP ZBook 14 models with UMA graphics (includes replacement thermal material) 730964-001 N Top cover for use only on HP EliteBook 840 models (includes TouchPad) 730965-001 N Top cover for use only
Spare part number CSR flag Description 731179-261 B Keyboard, backlit, with pointing stick for use in Bulgaria (includes keyboard cable and pointing stick cable) 731179-271 B Keyboard, backlit, with pointing stick for use in Romania (includes keyboard cable and pointing stick cable) 731179-281 B Keyboard, backlit, with pointing stick for use in Thailand (includes keyboard cable and pointing stick cable) 731179-291 B Keyboard, backlit, with pointing stick for use in Japan (includes keyboard cab
42 Spare part number CSR flag Description 732681-001 A Solid-state drive, 120-GB (includes hard drive bracket and screws) 733684-001 C Raw display panel, (39.6-cm) 15.6-in LED, HD, AG, SVA (1368×768), 300 nits 733685-001 C Raw display panel, (39.6-cm) 15.6-in LED, FHD, AG, SVA (1920×1080), 200 nits 736678-001 N Antennas (WLAN, WWAN) for use only on HP EliteBook 850 models 737657-001 C Raw display panel, (35.6-cm) 14.
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily. Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer.
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer SelfRepair parts CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures This chapter provides removal and replacement procedures.
Before removing the service cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. Remove the service cover: 1.
Battery Description Spare part number 3-cell, 50-Wh, 4.5-Ah 717376-001 3-cell, 24-Wh, 2.4-Ah 717375-001 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or screws. Description Spare part number 1-TB, 5400-rpm, 2.5-inch 676521-001 500-GB, 7200-rpm, 7-mm, SED 703268-001 500-GB, 7200-rpm, 2.
2. Loosen the 4 hard drive screws (1). Slide the hard drive (2) forward, and then remove it (3). 3. If it is necessary to disassemble the hard drive, perform the following steps: a. Remove the four Phillips PM3.0×3.0 screws (1) that secure the hard drive bracket to the hard drive. b. Slide the hard drive bracket (2) off the hard drive. The hard drive bracket and screws are available in the Hard Drive Hardware Kit, spare part number 730793-001.
Solid-state drive (SSD) Description Spare part number 256-GB, Self-encrypting drive (SED), SSD 731194-001 240-GB, SSD 732680-001 180-GB, SSD 732678-001 128-GB, SSD (for use only in HP EliteBook 15 models) 744483-001 120-GB, SSD 732681-001 32-GB, SSD 743008-001 Before removing the solid-state drive module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. Slide the drive away to remove it from the socket (2). Reverse this procedure to install the solid-state drive.
RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 665733-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Memory module Description Spare part number 8-GB memory module (PC3L, 12800, 1600-MHz) 693374-001 4-GB memory module (PC3L, 12800, 1600-MHz) 691740-001 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > click Drivers & Software. 3.
2. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module.
WWAN module NOTE: The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001 HP lt4112 LTE/HSPA+ Gobi 4G Module 704031-001 HP hs3110 HSPA+ Mobile Broadband Module 723895-001 Before removing the WWAN module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Remove the WWAN module (3) by pulling the module away from the slot. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.
WLAN module Description Spare part number Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 710661-001 Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT4.0 717381-001 Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2x2 WiFi + BT4.0 717382-001 Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi + BT 4.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Keyboard NOTE: For a detailed list of available keyboards, see Sequential part number listing on page 34. Description Spare part number Keyboard, backlit, with pointing stick 731179-xx1 Keyboard with pointing stick; no backlight 730794-xx1 Before removing the keyboard, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Insert a screw driver or similar thin tool into the keyboard release hole, and then press on the back of the keyboard until the keyboard disengages from the computer. 4. Position the computer right-side up with the front toward you. 5. Lift the rear edge of the keyboard upward. NOTE: The backlight cable is present only on HP EliteBook 850 models.
6. 7. 64 To remove the keyboard from HP EliteBook 840/HP ZBook14 models: a. Swing the keyboard up and forward (1) until it rests upside down on the palm rest. b. Disconnect the main keyboard cable from the zero insertion force (ZIF) connector (2) on the system board. c. Disconnect the pointing stick cable from the zero insertion force (ZIF) connector (3) on the system board. d. Remove the keyboard (4). To remove the keyboard from HP EliteBook 850 models: a.
e. Remove the keyboard (5). Reverse this procedure to install the keyboard.
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Service tag and PCID label on page 21 for details.
Description Spare part number Display bezel for use in HP EliteBook 850 models 730814-001 Display panel (35.6-cm) 14.0-in LED, HD, AntiGlare (AG), SVA (1366×768), 200 nits 737657-001 (35.6-cm) 14.0-in LED, HD+, AG, SVA (1920×1080), 250 nits 737658-001 (35.6-cm) 14.0-in LED, FHD, AG, SVA (1920×1080), 300 nits 737659-001 (39.6-cm) 15.6-in LED, HD, AG, SVA (1368×768), 300 nits 733684-001 (39.6-cm) 15.
68 2. Remove the bezel from the display assembly (4). 3. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the display enclosure. 4. Lift and rotate the panel onto the computer (2).
5. On the back of the display panel, lift the tape that secures the display cable to the display panel (1), and the disconnect the display cable from the panel (2). 6. Lift the display panel from the display enclosure. 7. If it is necessary to replace the webcam/microphone module: a. Release the tape that secures the webcam cable to the module (1). b. Disconnect the cable (2) from the module. CAUTION: Handle the module with caution.
c. Remove the module (3) from the display enclosure. (The module is attached to the display enclosure with double-sided tape.) Reverse this procedure to reassemble and install the display panel components.
Base enclosure Base enclosure removal procedures for HP EliteBook 840/HP ZBook 14 models and HP EliteBook 15 models are in separated in the following sections. Base enclosure (HP EliteBook 840/HP ZBook14 models) Description Spare part number Base enclosure for use only on HP EliteBook 840 models 730950-001 Base enclosure for use only on HP ZBook 14 models 730951-001 Before removing the base enclosure, follow these steps: 1. Turn off the computer.
2. Remove the seven rubber screw covers from the screws outside of the service cover. NOTE: The eight screws outside of the service cover also have rubber covers. 3. 72 Remove the 16 Torx T8M2.5×5.0 screws that secure the base enclosure to the computer.
4. Remove the Phillips PM2.0×8.0 screw (1) near the media card reader and the six Phillips PM2.0×5.0 broadhead screws (2) inside the battery bay that secure the base enclosure to the computer. 5. Lift the base enclosure off the computer. Reverse this procedure to install the base enclosure.
Base enclosure (HP EliteBook 850 models) Description Spare part number Base enclosure for use only on HP EliteBook 850 models (includes RJ-45 door with spring) 730813-001 Before removing the base enclosure, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
2. Remove the seven rubber screw covers from the screws outside of the service cover. 3. Remove the 21 Torx T8M2.5×5.0 screws that secure the base enclosure to the computer.
4. Remove the Phillips PM2.0×8.0 screw (1) near the media card reader and the five Phillips PM2.0×5.0 broadhead screws (2) inside the battery bay that secure the base enclosure to the computer. 5. Lift the base enclosure off the computer. Reverse this procedure to install the base enclosure.
Fan Description Spare part number Fan (includes cable) 730792-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the service cover (see Service cover on page 48). 5.
Card reader board Description Spare part number Card reader board for use in HP EliteBook 840/HP ZBook 14 models 730955-001 Card reader board for use in HP EliteBook 850 models 730821-001 Before removing the card reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Remove the card reader board (4). Reverse this procedure to install the card reader board.
VGA/USB board Description Spare part number VGA/USB board for use in HP EliteBook 840/HP ZBook 14 models 730966-001 VGA/USB board for use in HP EliteBook 850 models 730820-001 Before removing the VGA/USB board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
3. Remove the VGA/USB board from the top cover (3). Reverse this procedure to install the VGA/USB board. Heat sink NOTE: The heat sink spare part kit includes replacement thermal material.
c. Fan (see Fan on page 77) d. Keyboard (see Keyboard on page 62) e. Base enclosure (see Base enclosure on page 71) Remove the heat sink: NOTE: Step 2 applies to computer models equipped with a graphics subsystem with discrete memory. See step 3 for heat sink removal information for computer models equipped with a graphics subsystem with UMA memory. 1.
2. Following the 1, 2, 3, 4 sequence stamped into the heat sink, loosen the four captive Philllips screws (1) – (4) that secure the heat sink to the system board, and then remove the heat sink (5). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. 3. The following illustrations show the replacement thermal material locations.
each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits. a. Discrete models: Thermal paste is used on the system board components (1) and (3) and on the heat sink areas (2) and (4) that services them.
b. UMA models: Thermal paste is used on the system board component (1) and on the heat sink area (2) that services it. Reverse this procedure to install the heat sink.
Power button board Description Spare part number Power button board for use in HP EliteBook 840/HP ZBook 14 models 730959-001 Power button board for use in HP EliteBook 850 models 730822-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Slide the power toward the inside of the top cover, and then lift it off the top cover (3). Reverse this procedure to install the power button board.
Fingerprint reader assembly Description Spare part number Fingerprint reader assembly for use in HP EliteBook 840/HP ZBook 14 models (includes cable, bracket, and insulator) 730956-001 Fingerprint reader assembly for use in HP EliteBook 850 models (includes cable, bracket, and insulator) 730817-001 Before removing the fingerprint reader assembly, follow these steps: 1. Turn off the computer.
3. Slide the bracket from atop the fingerprint reader board (2), and the remove the fingerprint reader board (3) from the computer. Reverse this procedure to install the fingerprint reader assembly.
System board NOTE: The system board spare part kit includes replacement thermal material.
Description Spare part number System board with UMA graphics and an Intel Core i7-4600U processor for use with the Windows 8 Standard operating system 730809-501 System board with UMA graphics and an Intel Core i7-4600U processor for use with models without the Windows 8 operating system 730809-001 System board with discrete graphics and an Intel Core i7-4600U processor for use with the Windows 8 Professional operating system 730810-601 System board with discrete graphics and an Intel Core i7-4600U
Remove the system board: 92 1. Position the computer upright and open as far as possible. 2. Release the ZIF connector (1) to which the fingerprint reader cable is connected, and then disconnect the fingerprint reader cable (2) from the system board. 3. Close the computer and position it upside down. 4. Disconnect the smart card reader cable (1) from the smart card reader. 5. Disconnect the VGA/USB board cable (2) from the system board. 6.
9. Note the routing location of the antenna cables (7) when removing them. 10. Remove the three Phillips PM2.5×5.0 screws that secure the system board to the top cover. 11. Lift the left side of the system board (1).
12. Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board.
Speaker assembly Description Spare part number Speaker assembly (includes cable) 730798-001 Before removing the speaker assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Remove the speaker assembly (2) from the top cover. Reverse this procedure to install the speaker assembly.
Display assembly NOTE: HP EliteBook 840 models offer both touch and non-touch displays. Non-touch displays are spared at the subcomponent level only. Touch displays are only spared as a whole (touch display components are not spared). In non-touch models, you can remove the raw display panel with the display assembly still connected to the computer. For more information, see Display panel (non-touch) on page 66.
98 2. Release the wireless antenna cables (2) from the routing channel attached to the system board. 3. Remove the four Torx TM2.5×6.0 screws (1) that secure the display panel to the computer. 4. Rotate the display hinges upward to an angle (2) until the top cover is free for removal. 5. Separate the display from the top cover (3). 6. If you need to remove the bezel, lift to disengage the bezel on the bottom (1), left and right sides (2), and top (3).
7. Remove the bezel from the display assembly (4). The display bezel is available using spare part number 730952-001 for HP EliteBook 840 models, 730953-001 for HP ZBook 14 models, and 730814-001 for HP EliteBook 850 models. NOTE: In these steps, the display assembly will not be connected to the computer as shown in the illustration. 8. If you need to remove the raw display panel, remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the display enclosure. 9.
10. Lift the tape that secures the display cable to the display panel (1), and the disconnect the display cable from the panel (2).
11. Lift the display panel from the display enclosure. 12. If you need to replace the webcam/microphone module: The webcam is available using spare part number 730542-001. The microphone module is available using spare part number 730795-001. a. Release the tape that secures the webcam cable to the module (1). b. Disconnect the cable (2) from the module. CAUTION: Handle the module with caution. The module has a thin profile and is susceptible to damage when not handled carefully.
c. Remove the module (3) from the display enclosure. (The module is attached to the display enclosure with double-sided tape.) 13. If you need to remove the display hinges, remove the six broadhead Phillips PM 2.0×2.0 screws (1), and then lift the hinges from the display enclosure (2). Display hinges are available using spare part number 730957-001 for HP EliteBook 840 models, 737660-001 for HP ZBook 14 models, and 730819-001 for HP EliteBook 850 models.
14. If you need to remove the display cable, lift the cable straight up and out of the display enclosure. Use the following image to properly route the cable. 15. If you need to replace the WLAN antenna cables and transceivers: a. Release the antenna cables from the clips (1) and routing channel built into the display enclosure. b. Detach the WLAN antennas and transceivers (2) and the WWAN antennas and transceivers (3) from the display enclosure.
7 Computer Setup (BIOS), MultiBoot, and System Diagnostics in Windows 8 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup. 2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select File > Restore Defaults. 4. Follow the on-screen instructions. 5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
HP Sure Start Select Intel-based 2013 HP Business Notebook PCs offer HP Sure Start, which provides hardwarebased assurance of the following: ● HP-approved firmware is running on the HP Embedded Controller (EC) – EC Options in BIOS found under “BIOS Integrity Checking” ● An HP-approved BIOS is running on the host processor HP Sure Start verifies the integrity of critical, non-executable platform data residing in the main flash and provides selfhealing mechanisms to restore any code or critical platform d
Choosing MultiBoot preferences You can use MultiBoot in the following ways: ● To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Computer Setup. ● To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options menu. ● To use MultiBoot Express to set variable boot orders.
Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select System Configuration > Boot Options, and then press enter. 4.
To start HP PC Hardware Diagnostics UEFI: 1. Turn on or restart the computer, quickly press esc, and then press f2. After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order: a. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 111. 2. b. Hard drive c.
8 Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 7 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup. 2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select File > Restore Defaults. 4. Follow the on-screen instructions. 5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
HP Sure Start Select Intel-based 2013 HP Business Notebook PCs offer HP Sure Start, which provides hardwarebased assurance of the following: ● HP-approved firmware is running on the HP Embedded Controller (EC) – EC Options in BIOS found under “BIOS Integrity Checking” ● An HP-approved BIOS is running on the host processor HP Sure Start verifies the integrity of critical, non-executable platform data residing in the main flash and provides selfhealing mechanisms to restore any code or critical platform d
Choosing MultiBoot preferences You can use MultiBoot in the following ways: ● To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Computer Setup. ● To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options menu. ● To use MultiBoot Express to set variable boot orders.
Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select System Configuration > Boot Options, and then press enter. 4.
To start HP PC Hardware Diagnostics UEFI: 1. Turn on or restart the computer, quickly press esc, and then press f2. After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order: a. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 111. 2. b. Hard drive c.
9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item.
Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Computer Setup to the values that were set at the factory, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select Menu > Restore Defaults. 4.
NOTE: You can also determine the BIOS version by turning on or restarting the computer, pressing the esc key while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then pressing the f1 key. Follow the on-screen instructions to exit this screen.
In conjunction with BIOS support, code running on the EC verifies the integrity of the following: ● Subset of BIOS contents including the boot block portion and machine-unique data ● Entire descriptor region ● Entire Network Controller Configuration The EC is responsible for power control/power cycle, thermal monitor/fan control, many LEDs, and PS2 keyboard and mouse. Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices.
Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f9. 3. Use a pointing device or the arrow keys to select a boot device, then press enter.
4. Select your computer model, and then select your operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run.
10 Backup and recovery in Windows 8 To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
To create a backup using Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. From the Start screen, type backup, click Settings, and then select from the list of displayed options. 2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).
CAUTION: Some Automatic Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery. 1. If possible, back up all personal files. 2. If possible, check for the presence of the HP Recovery partition and the Windows partition.
4. Press f11 while the “Press for recovery” message is displayed on the screen. 5. Follow the on-screen instructions. Using Windows 8 operating system media (purchased separately) To order a Windows 8 operating system DVD, contact support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall.
4. Select Troubleshoot from the boot options menu. 5. Select Reset your PC, and follow the on-screen instructions. To use the Start screen: 1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 2. Click Settings. 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Scroll the right-side choices down to display Remove everything and reinstall Windows. 5.
11 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps. This section provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup.
Guidelines ● When creating recovery media or backing up to discs, use any of the following types of discs (purchased separately): DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type of optical drive you are using. ● Be sure that the computer is connected to AC power before you start the recovery media creation process or the backup process.
in case of system instability or failure. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs. You can back up your information to an optional external hard drive, a network drive, or discs. Note the following when backing up: ● Store personal files in the Documents library, and back it up regularly. ● Back up templates that are stored in their associated directories.
Using the Windows recovery tools Using the Windows recovery tools, you can: ● Recover individual files ● Restore the computer to a previous system restore point ● Recover information using recovery tools NOTE: For detailed instructions on various recovery and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support. NOTE: Windows includes the User Account Control feature to improve the security of your computer.
Using f11 recovery tools (select models only) CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: 1.
4. Follow the on-screen instructions. 5. Click Next. 6. Select Repair your computer. 7. Follow the on-screen instructions. After the repair is completed: 138 1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. 2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.
12 Backup and Recovery in SUSE Linux Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Create restore media immediately after you set up the computer.
NOTE: Before you back up your information, be sure you have designated a location to save the backup files. 4. Click Save and Backup to start the backup and to save the backup settings. To restore backup files: 1. Select Computer > More Applications > Tools > Backup Manager Restore. 2. Click Backup Source, and then select the location of the backup files. 3. Click Restore Destination, and then select the destination to restore the files. 4.
To restore the computer from the recovery disc, follow these steps: 1. If possible, back up all personal files. 2. Insert the HP Factory Image Restore DVD into the optical drive and restart the computer. 3. As the computer is restarting, press f9 to open the Computer Setup boot option menu. 4. Select Optical Disk Drive from the Boot Options menu and press enter. 5. Press enter to select Restore System from Media. 6. At both of the System Recovery prompts, select Yes.
13 Specifications Computer specifications–HP EliteBook 840/HP ZBook 14 models Metric U.S. Width 33.9 cm 13.35 in Depth 23.7 cm 9.33 in Height 2.1 cm 0.83 in Height (touch models) 2.3 cm 0.89 in Non-touch panel: Equipped with 3-cell (24 Whr) battery, UMA graphics, one memory module, WLAN module, and solid-state drive 1.62 kg 3.57 lbs Touch panel: Equipped with 3-cell (24 Whr) battery, UMA graphics, one memory module, WLAN module, and solidstate drive 1.78 kg 3.
Metric U.S. Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. Computer specifications–HP EliteBook 850 models Metric U.S. Width 37.6 cm 14.78 in Depth 25.4 cm 9.98 in Height 2.2 cm 0.
Nonoperating Metric U.S. -15 m to 12,192 m -50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. 35.6-cm (14.0-in) HD SVA display specifications Metric U.S. Height 22.43 cm 8.83 in Width 36.0 cm 14.17 in Depth 0.38 cm 0.15 in Diagonal 35.6 cm 15.6 in Weight < 1.
35.6-cm (14.0-in) HD+ SVA display specifications Metric U.S. Height 20.6 cm 8.09 in Width 32.1 cm 12.6 in Depth 0.36 cm 0.14 in Diagonal 35.6 cm 14.0 in Weight 0.72 lb (325 g) (max) Contrast ratio 300:1 (typical) Brightness 250 nits (typical) Refresh Rate 60 Hz Surface Treatment Anti-glare Dimensions Pixel resolution Format HD+ (1600 x 900) Configuration RGB stripe LCD Mode TN PPI 131 PPI Interface eDP 1.2 (1 lane) Viewing angle SVA 40/40/15/30 (Left/Right/Down/Up) 35.
35.6-cm (14.0-in) HD+ SVA display specifications Metric U.S. Height 20.6 cm 8.09 in Width 32.1 cm 12.6 in Depth 0.36 cm 0.14 in Diagonal 35.6 cm 14.0 in Weight 0.75 lb (340 g) (max) Contrast ratio 300:1 (typical) Brightness 300 nits (typical) Refresh Rate 60 Hz Surface Treatment Anti-glare Dimensions Pixel resolution 146 Format FHD (1920 x 1080) Configuration RGB stripe LCD Mode IPS/FFS/VA PPI 157 PPI Interface eDP 1.
39.6-cm (15.6-in) HD SVA display specifications Metric U.S. Height 20.6 cm 8.09 in Width 32.1 cm 12.6 in Depth 0.36 cm 0.14 in Diagonal 39.6 cm 14.0 in Weight < 1.1 lb (500 g) (max) Contrast ratio 300:1 (typical) Brightness 200 nits (typical) Refresh Rate 60 Hz Surface Treatment Anti-glare Dimensions Pixel resolution Format HD (1366 x 768) Configuration RGB stripe LCD Mode TN PPI 125 PPI Interface eDP 1.2 (1 lane) Viewing angle SVA 40/40/15/30 (Left/Right/Down/Up) 39.
39.6-cm (15.6-in) FHD SVA display specifications Metric U.S. Height 20.6 cm 8.09 in Width 32.1 cm 12.6 in Depth 0.36 cm 0.14 in Diagonal 39.6 cm 14.0 in Weight < 0.84 lb (380 g) (max) Contrast ratio 400:1 (typical) Brightness 300 nits (typical) Refresh Rate 60 Hz Surface Treatment Anti-glare Dimensions Pixel resolution 148 Format HD (1920 x 1080) Configuration RGB stripe LCD Mode TN PPI 142 PPI Interface eDP 1.
Hard drive specifications 1-TB* 500-GB* 320-GB* Height 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm Weight 115 g 101 g 115 g Interface type SATA SATA SATA Dimensions Transfer rate Synchronous (maximum) Synchronous (maximum) 300 MB/s (Drive Capability) Security ATA security Seek times (typical read, including setting) Single track 3 ms 1.5ms/3 ms 1.
Solid-state drive specifications 128-GB* 180-GB* 240-GB* 256-GB* Height 7 mm 7 mm 7 mm 7 mm Width 70 mm 70 mm 70 mm 70 mm Weight 73 g 78 g 78 g 73 g Interface SATA 3 (6 Gb/ s) SATA 3 (6 Gb/s) SATA 3 (6 Gb/ s) SATA 3 (6 Gb/ s) Maximum Sequential Read 415 MB/s Up to 550 MB/s 550 MB/s Up to 460 MB/s Maximum Sequential Write 175 MB/s Up to 520 MB/s 520 MB/s Up to 260 MB/s Total logical sectors 250,069,680 351,651,888 468,862,128 500,118,192 Dimensions Transfer rate Featu
14 Statement of Volatility The purpose of this document is to provide general information regarding non-volatile memory in industry-standards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business Notebook PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
f. If an Automatic DriveLock password is set, select the Security menu, select Hard Drive Tools, scroll down to Automatic DriveLock, then select the desired hard drive and disable protection. Repeat this procedure if more than one hard drive has an Automatic DriveLock password. g. Select the File menu, then Reset BIOS Security to factory default. Click yes at the warning message. h. Select the File menu, then Save Changes and Exit. i. Reboot the system.
HP Sure Start Select Intel-based 2013 HP Business Notebook PCs offer HP Sure Start, which provides hardwarebased assurance of the following: ● HP-approved firmware is running on the HP Embedded Controller (EC) – EC Options in BIOS found under “BIOS Integrity Checking” ● An HP-approved BIOS is running on the host processor HP Sure Start verifies the integrity of critical, non-executable platform data residing in the main flash and provides selfhealing mechanisms to restore any code or critical platform d
Non-volatile memory usage Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Real Time Clock (RTC) battery backed-up CMOS configuration memory (CMOS) 256 Bytes No Yes Stores system date and time and limited keyboard controller data. Using the F10 Setup utility or changing the Microsoft® Windows® date & time.
Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Intel Management Engine Firmware (present only in models ending in a ‘p’ or ‘w’ or with Intel Centrino Pro technology) 1.5 or 5MByte Yes Yes Stores Management Engine Code, Settings, Provisioning Data and iAMT third party data store.
Questions and answers 1. 2. How can the BIOS settings be restored (returned to factory settings)? a. Turn on or restart the computer and press F10 when prompted near the bottom of the display. b. Select File, then select Restore defaults. c. Follow the on-screen instructions. d. Select File, save changes and exit, then press Enter.
15 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions 158 Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1.
16 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter, spare part numbers 33, 35 AC adapter/battery light 16 accessory battery connector, identifying 19 antenna removal 103 spare part numbers 28, 30, 39, 42, 103 audio, product description 4 audio-in (microphone) jack, identifying 18 audio-out (headphone) jack, identifying 18 B backup 139 Backup and Restore 128, 135 backup tools 133 backups creating 134 recovering 136 base enclosure spare part numbers 26, 39, 71, 74 base enclosure, 14-inch models removal 71 base enclosure, 15-inch models rem
DVD±RW Double-Layer with SuperMulti Drive precautions 44 E electrostatic discharge 44 embedded numeric keypad, identifying 15 equipment guidelines 47 esc key, identifying 15 Ethernet, product description 4 external VGA monitor port 17 F f11 recovery 129, 137 fan removal 77 spare part number 24, 36, 77 fingerprint reader assembly removal 88 spare part number 39, 88 fingerprint reader board spare part number 24 fingerprint reader insert, illustrated 32 fingerprint reader, identifying 14 flash cache product de
pointing device, product description 6 pointing stick 11 ports DisplayPort 18 external VGA monitor 17 product description 6 power button board removal 86 spare part number 24, 39, 86 power button, identifying 14 power connector, identifying 18 power cord set requirements 157 spare part numbers 33, 34, 35 power lights 12, 16 power requirements, product description 6 processor product description 1 product description audio 4 chipset 1 display panel 2 Ethernet 4 external media cards 5 flash cache 4 graphics 1
USB ports, identifying 17, 18 V vents, identifying 17, 20, 21 VGA/USB board removal 80 spare part number 24, 39, 40, 80 video, product description 4 W warranty period 22 webcam 10 webcam light, identifying 10 webcam module removal 69 spare part numbers 28, 30, 36 webcam, identifying 10 webcam/microphone module removal 101 Windows Refresh 131 reinstall 131 remove everything and reinstall option 131 reset 131 Windows 7 operating system DVD creating 134 using for restore 137 Windows 7 operating system media cr