hp scanjet 7400c series scanner user’s manual
Back to TOC Copyright information Warranty © Copyright Hewlett-Packard Company 2000 The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under copyright laws. Trademark credits Adobe, Adobe Photoshop, and Acrobat are trademarks of Adobe Systems Incorporated. Energy Star® is a U.S.
Contents 1 Getting started Printing this information . . . . . Viewing the product tour . . . . Where do I start? . . . . . . . . . Selecting and preparing items. Completing your first scan . . . Frequently asked questions . . . 5 Troubleshooting usage and maintaining . . . . . . .. .. .. .. .. .. . . . . . . . . . . . . .. .. .. .. .. .. . . . . . . . . . . . . . . . . . . .. .. .. .. .. .. . . . . . . . . . . . . .. .. .. .. .. .. . . . . . . . . . . . . .. .. .. .. .. .. . .5 . .5 . .
Back to TOC
Back to TOC 1 Getting started 5 Getting started This section contains the basics to help you get started with your new HP ScanJet scanner. From here, you can learn about viewing the product tour, preparing items before you scan them, and choosing which scanning method to use. Printing this information You can print this PDF manual using the Print command on the File menu. Print the whole document, or print only the chapters or topics you want according to their page numbers.
Getting started Where do I start? Back to TOC Using another program Start scanning from within another program when: You can start scanning from one of these places: ● the scanner buttons ● the HP PrecisionScan Pro software ● another program ● the HP ScanJet Copy Utility Where you start depends on what you want to do with the scan and on your own preferences. Using the scanner buttons Use the scanner buttons, which are shortcuts, when: ● You want to start at the scanner.
Back to TOC Getting started Selecting and preparing items Items for the ADF Before placing items in the scanner, follow these guidelines for selecting and preparing them to prevent damage to the items and the scanner. The HP ScanJet automatic document feeder (ADF), which is a fast, convenient way to scan multiple-page items, is included with some scanner models, or it can be ordered.
Getting started Items for the XPA The HP ScanJet transparency adapter (XPA) is included with some scanner models or can be ordered. Use the XPA and its templates to scan: ● photographic negatives ● 35 mm slides ● other transparent media up to 127 to 127 mm (5 by 5 inches) in size. For transparent items larger than these measurements, scan without using the XPA. Just cover the item with a piece of white paper and scan as you normally would.
Back to TOC Completing your first scan Getting started 9 To load the item in the scanner 1 Choose an item to scan, such as a page from a magazine. 2 Place the item face down on the scanner glass and close the lid. 3 See "To complete your first scan using the scanner buttons" on page 10. Doing your first scan is easy.
Getting started Back to TOC To complete your first scan using the scanner buttons 1 Load the item in the scanner. See "To load the item in the scanner" on page 9. 2 Select COLOR COPY or B&W COPY by pressing the button until the light next to your choice is lit. Only select COLOR COPY if you are printing to a color printer. Color or B&W button 3 To make more than one copy, press NUMBER OF COPIES until the number you want appears on the display.
Back to TOC To complete your first scan using the HP PrecisionScan Pro software 1 Load the item in the scanner. See "To load the item in the scanner" on page 9. Getting started 11 4 Experiment with the image. Change the output type or make other adjustments. 5 When you finish: On the Scan menu, click Print. Select any printer options you want and click OK. The scanner performs a final scan including your changes, and the scanned image prints.
Getting started Frequently asked questions This section contains answers to some questions users frequently ask about scanning.
Back to TOC Getting started 13 Should I change the resolution? What do I need to know about scanning text? The HP PrecisionScan Pro software sets the resolution for you. In almost all cases, you get the best results and the smallest file size if you use the resolution the software has determined to be best for the type of original you have. When you scan an item containing text, you can use the text either as a scanned image, such as a fax or photo archive, or as text you can edit.
Getting started Back to TOC
Back to TOC 2 Scanning from scanner buttons The scanner buttons provide an easy way to scan items directly to destinations or files using settings optimized for the destination you choose. When you use a scanner button except HP SCANNING SOFTWARE, you do not view or change scanned images before they go to the destination or file. To view or change images, use the HP SCANNING SOFTWARE button, which sends the scanned image to the HP PrecisionScan Pro software.
Scanning from scanner buttons Back to TOC Overview of scanner buttons more options e-mail photo e-mail document number of copies color copy b&w copy Edit Text E-mail Fax Copy File HP Scanning Software E-mail File Scan using settings optimized for e-mail. The scanned image is attached to a new email message. Scan using settings optimized for archiving scanned images as files. Scanned images are saved in PDF format.
Back to TOC Scanning quickly without making changes Scanning from scanner buttons 17 To e-mail a scan from the scanner 1 Place the original face down on the scanner glass and close the lid. Use the scanner buttons to scan quickly to a destination using settings optimized for that destination. A destination is a printer, file, or another program, such as your e-mail, fax, and word-processing programs.
Scanning from scanner buttons Supported e-mail programs Supported e-mail programs allow the scanner to scan an item as a file and attach it to a new e-mail message. If a scanned image automatically appears as a file attachment in a new e-mail message, your e-mail program is supported. If you are using an unsupported e-mail program, such as a Web-based program like Microsoft Hotmail®, the scanner cannot scan items directly into an e-mail message.
Back to TOC Faxing a scan When you fax using the scanner buttons, the scanner scans the item using default settings optimized for faxing. If you have a supported fax application program, the scanned image then automatically appears in a new fax message, which you then address and send. You do not make changes to the scanned image. Scanning from scanner buttons 19 To fax a scan from the scanner 1 Place the original face down on the scanner glass and close the lid.
Scanning from scanner buttons Supported fax programs Supported fax programs allow the scanner to scan items directly into new fax messages. If a scanned image automatically appears in a new fax message, your fax program is supported. If you are using an unsupported fax program, the scanner cannot scan items directly into a fax message. The scanner scans the item but then prompts you to save the scanned image as a file.
Back to TOC Printing copies You can scan an item and send it to a printer to make copies using the scanner button. At the computer, you can see the progress of the scan or you can cancel the scan. (If you cancel the scan, the printer might feed a blank page to the output bin.) Note that when you make copies, each page is treated as a separate print job, so the printer does not collate copies.
Scanning from scanner buttons Saving a scan to a file You can scan and save items directly to files for archiving purposes without making changes to them. The files are saved in PDF format, which keeps the original page formatting. Back to TOC To save a scan to a file from the scanner 1 Place the original face down on the scanner glass and close the lid. Tip To save a scanned image in a different file format, scan to the HP PrecisionScan Pro software, and on the Scan menu, click Save As.
Back to TOC Making scanned text editable You can make text on a scanned image editable. The optical character recognition (OCR) program converts the text to be editable and then places it in a supported word-processing program. Depending on the capabilities of the word-processing program, graphics on a scanned image might be retained or discarded, or the OCR program might try to convert them and they will appear as random characters.
Scanning from scanner buttons Back to TOC What to expect from OCR programs Supported word-processing programs Optical character recognition programs convert some text more accurately than other text. Because OCR technology is never perfect, proofread all converted text carefully to ensure the characters have been correctly interpreted. By default, text converted using the OCR program appears in Microsoft Word or SimpleText.
Back to TOC Changing settings for buttons When you use the scanner buttons, the scanner scans the item using settings optimized for the destination, such as e-mail, that is associated with that button. Settings are applied to all items being scanned until you change the settings again. Tip To change the settings only for the current item, you may want to scan using the HP PrecisionScan Pro software instead. See Scanning from HP PrecisionScan Pro (starting on page 29).
Scanning from scanner buttons Back to TOC Destinations options Image options Destinations Resolution The Destinations pull-down menu lists the available destinations on your computer. Select a resolution from the pull-down menu, or type a resolution in the text box. Note: If a destination does not support an option on the Buttons tab, the option is dimmed.
Back to TOC ADF Page Size options If you are using an ADF with the scanner, select the size of the pages you load in the ADF: ● Letter ● Legal ● A4 For more information about loading items in the ADF, see "Scanning from the ADF" on page 66.
Scanning from scanner buttons Back to TOC
Back to TOC 3 29 Scanning from HP PrecisionScan Pro Using the HP PrecisionScan Pro software, you can preview scanned images and make changes to the images before you send them to a destination or file them. You start the HP PrecisionScan Pro software from a scanner button or the HP Scanning Software folder on your computer.
Scanning from HP PrecisionScan Pro To start the software without initiating a scan In the HP Scanning Software folder, double-click HP PrecisionScan Pro. The software starts. Hover over a command in this toolbar to see an explanation Back to TOC Finding help for using the software The HP PrecisionScan Pro software provides several means of assisting you. Smart Friends Smart Friends are tips that appear automatically to notify you of potential problems.
Back to TOC Performing a new scan Scanning from HP PrecisionScan Pro 2 Start the scan in one of these ways: ● Once you start a new scan, the scanner does a preliminary scan of the item and displays the scanned image in the HP PrecisionScan Pro software. Then, you can see the scanned image and edit it, if necessary, before sending it to a destination or saving it as a file. To start (preview) a new scan 1 Place the original face down on the scanner glass and close the lid.
Scanning from HP PrecisionScan Pro Cropping or selecting an area for final scan Back to TOC To crop or select an area for final scan Do one of the following: ● ● Once a scanned image appears in the HP PrecisionScan Pro software, you must select which area becomes the final scanned image by creating a selection area. When you create a selection area, a dotted selection border appears around the area: ● Move the cursor over the area you want and click.
Back to TOC Scanning from HP PrecisionScan Pro 33 Getting a closer look (zooming) Selecting output type Zoom in on the selection area to look at it more closely or make changes to it. Zoom out to view the entire preview image, or so you can select a different area of the image to view. Zooming in on the selection area before making changes or performing a final scan provides the best final results. The zoom commands are not available if you have not created a selection area.
Scanning from HP PrecisionScan Pro List of output types For these uses Back to TOC To reset output type Use this output type Color photos or drawings with lots of shading to be: ● printed on a color printer ● displayed on a color monitor set to millions of colors ● displayed on Web and saved in the JPEG or PNG file format True Color Color photos or drawings with shading to be: printed to a color printer sent via e-mail used in any way that requires a small file size viewed on a computer screen Op
Back to TOC Making optional adjustments, basic These tools are needed most often, but using any of them is still optional. Depending on the output type chosen, some tools will not be available. Scanning from HP PrecisionScan Pro 35 Resizing (output dimensions) You can resize the image before you do the final scan by changing the output dimensions. Resizing the scanned image to the actual dimensions you need before performing the final scan helps ensure the best image quality.
Scanning from HP PrecisionScan Pro Back to TOC Changing resolution Changing contrast Resolution determines the amount of data in a scanned image. The scanning software chooses the optimal resolution based on the output type. This resolution generally does not need to change. The contrast is controlled by the midtone, highlight, and shadow settings. See "Changing midtones" on page 40, "Changing highlights" on page 41, and "Changing shadow" on page 42.
Back to TOC Scanning from HP PrecisionScan Pro 37 Rotating an image Mirroring (reversing) an image You can rotate the image in 90-degree increments clockwise or counterclockwise. You might need to rotate the image if you placed the bottom of the item at the top of the scanner glass, or if the item was sideways. Items such as negatives in their template often scan sideways. You can mirror, or reverse, an image from side to side on the vertical axis.
Scanning from HP PrecisionScan Pro Back to TOC Sharpening an image Resetting all adjustments Increasing sharpening enhances detail in the image. The HP PrecisionScan Pro software automatically selects the optimal sharpen level, but you can change it. You can reset images to the optimal (default) values the scanning software chose for the image. Optimal values are based on the output type selected.
Back to TOC Making optional adjustments, advanced These optional adjustments are ones that most people generally do not use or need, but some advanced users might want them for special effects or other needs. Depending on the output type chosen, some tools are not available. Scanning from HP PrecisionScan Pro 39 Inverting the image Use the Invert command to convert white areas of an image to black and black to white. For color images, a color is converted to its complementary color.
Scanning from HP PrecisionScan Pro Changing midtones Back to TOC To lighten the image overall The midtone setting lets you lighten or darken the middle values in an image. The range for the number in the Midtone field is 1.0 to 4.0. Moving toward 1.0 darkens the image. Moving toward 4.0 lightens the image. 1 On the Advanced menu, click Adjust Exposure.
Back to TOC Scanning from HP PrecisionScan Pro Changing highlights To increase detail in lighter areas The highlight is the value in the image that is represented on the screen as white. All values lighter than the highlight also appear as white. The image has a default highlight setting. Selecting a higher number makes more of the lighter values distinct, which increases detail in light areas. Selecting a lower number makes fewer of the lighter values distinct, which reduces detail in the light areas.
Scanning from HP PrecisionScan Pro Changing shadow Back to TOC To increase detail in darker areas The shadow is the value in the image that is represented on the screen as black. All values darker than the shadow also appear as black. 1 On the Advanced menu, click Adjust Exposure. 2 Do one of the following: ● The image has a default shadows value. Selecting a higher number makes more of the darker values distinct, which increases detail in dark areas.
Back to TOC Scanning from HP PrecisionScan Pro Checking for clipped areas 43 To view and change clipped light (highlight) areas The lightest or darkest areas of an image that will print without any detail in them are known as clipped areas. The lightest areas, or highlights, will print as the color of the paper (without ink or toner) and therefore will have no detail. The darkest areas, or shadows, will print saturated in the blackest color of ink or toner, and therefore will also have no detail.
Scanning from HP PrecisionScan Pro Setting pixel output levels The output levels setting lets you create interesting effects for scanned pictures. When you select this command, the Black and White output levels appear. By default, white is set to 255, and black is set to 0. Decreasing the White output level makes the overall image darker. Increasing the Black output level makes the image more faded.
Back to TOC Scanning from HP PrecisionScan Pro 45 Viewing RGB values and pixels About the histogram You can view the RGB values and pixel color for any spot in a color or grayscale image using the RGB meter. The histogram is a graph of the distribution of pixels in the selection area. The magenta line represents the current setting for shadow. The red line represents the current setting for highlight. The midtone setting is not represented.
Scanning from HP PrecisionScan Pro Back to TOC Changing the hue Changing the saturation Color in an image consists of its hue and the saturation. Hue refers to the overall color cast of the image. Color in an image consists of its hue and the saturation. Saturation refers to the intensity of the colors. The software sets the hue for an image, but you can change it. You might want to change it if the image has too much of one color, or if you want to create a special effect.
Back to TOC Changing the black-and-white threshold Changing black-and-white threshold only applies to images using the Black & White Bitmap output type. The threshold is a value in the image that represents the border between black and white. All values in the image that are lighter than the threshold appear as white, and all values darker appear as black. Scanning from HP PrecisionScan Pro To change black-and-white threshold 1 Make sure that Black & White Bitmap is selected on the Output Type menu.
Scanning from HP PrecisionScan Pro Back to TOC Setting which colors become black or white in black & white bitmaps To set which colors become black or white in black & white bitmaps 1 Make sure that Black & White Bitmap is selected on the Output Type menu. The selection should have a dot beside it. This procedure only applies to color images that will be using the Black & White Bitmap output type. It allows you to create special effects, or to correct for originals on colored paper.
Back to TOC Scanning from HP PrecisionScan Pro 49 Descreening images Resetting all adjustments Use the Descreen command to reduce undesirable patterns in printed items that you are scanning. An example of an undesirable pattern is a moiré pattern, or the circles that often appear on pictures printed in newspapers. You can reset images to the optimal (default) values the scanning software chose for the image. Optimal values are based on the output type selected.
Scanning from HP PrecisionScan Pro Back to TOC Completing the final scan Sending to a program When you finish making changes, you need to complete the final scan by doing one of these tasks: Once you finish viewing and changing the scanned image, you can perform a final scan and send it directly to a program such as e-mail. If the program you want is not available, save the image as a file and insert it into the destination program as you normally would. ● Sending to a program. See this page.
Back to TOC To create editable text 1 Choose Scan To from the Scan menu. 2 Choose Text File from the Destination pull-down menu, and then click Scan. 3 Select a text or text-and-image file format in the Format pull-down menu, and then click Save. See "List of file types" on page 52. 4 If the program you select accepts multipage files, you might be asked if you have more pages to scan to this file. Do one of the following: ● ● If this is a one-page item, click Done.
Scanning from HP PrecisionScan Pro Saving to a file Save scanned images as files when you want to use the images again later. For help deciding on which file type to use, see "List of file types" on page 52, or see "Tips for best image quality" on page 59. For definitions of File types, see the "Glossary" on page 109. Back to TOC List of file types Image file formats ● GIF. GIF is a compressed file format suitable for an image that will be used on the Web or on multiple platforms.
Back to TOC ● TIFF. Usually created by scanners, TIFF files are widely accepted by programs that work with photographs and other images. A TIFF file is a bitmapped graphic (also called a raster graphic) and can be any resolution. TIFF image files can be used on multiple platforms. ● TIFF compressed. Compressed TIFF files for images are smaller than standard TIFF files. Text or text-and-image file formats ● HTML. HTML is useful for text and graphics that will be viewed on the World Wide Web.
Scanning from HP PrecisionScan Pro Printing The selection area is the part of the image that prints. If there is no selection border, the contents of the entire scanner bed, including blank areas, print. Printing does not save the image to the computer. Save the scanned image to a file to use the image later. To print 1 Do one of the following: ● ● 2 On the Scan menu, click Print. On the toolbar, click . In the Print dialog box, select the options you want and click OK.
Back to TOC Placing a scan on a website Scanning from HP PrecisionScan Pro ● ● With the HP scanning software, you can scan your text or images, make adjustments to these scans, and then prepare them for the World Wide Web.
Scanning from HP PrecisionScan Pro Scanning directly to a website Share photos with other people by scanning directly to the Web. People you know can view the photos and other items by visiting your website, which will have an address you can give them. Links to the website are in English. When you choose this destination for the first time, you will be prompted to sign up for the free website. Then, you can scan directly to the site whenever you want.
Back to TOC Copying and pasting into another program You can copy the scanned image to the Clipboard and then paste it into a file in the destination program. After the image is pasted, it becomes a part of the file. To copy and paste into another program 1 In the HP PrecisionScan Pro software, do one of the following: ● ● On the Edit menu, click Copy. On the toolbar, click . 2 In the destination program, place the cursor where you want to insert the scanned image and click.
Scanning from HP PrecisionScan Pro Dragging-and-dropping to the desktop or a folder Scanned images you drag-and-drop to the desktop or a folder become a Scrapbook picture clipping file. The bitmap file is given a generic name such as “picture clipping.” Subsequent images scanned to the desktop or that folder are numbered sequentially. To drag-and-drop to the desktop or a folder 1 Make sure you can see both the HP PrecisionScan Pro software and the desktop or the folder you want.
Back to TOC Other features and tips The other sections in “Scanning from HP PrecisionScan Pro” provide the most common information you need to scan items every day. In this section, you can find information about: ● which settings to use to get the best image quality. (See "Tips for best image quality" on page 59.) ● how to save a group of settings you use all the time and use them with future scans when you select them. (See "Saving settings" on page 60.
Scanning from HP PrecisionScan Pro Back to TOC Saving settings Setting preferences You can save and name a group of settings that you frequently use for a particular purpose and apply them to items you scan in the future. For example, if you routinely e-mail pictures to someone, you can save the settings including the output type, resolution, and dimensions that you always use. The settings are automatically applied when you scan a picture and choose the group of settings.
Back to TOC Scanner tab options The Scanner tab of the Preferences dialog box controls these options. Preview scan when HP Scanning Software button is pushed When selected, a preview of the scan appears when you press the HP Scanning Software button on the scanner. When cleared, the software starts, but the scanner does not scan. You will start a scan from the HP PrecisionScan Pro software. Best Quality Scaling When selected, the highest quality scaling is applied to the final scan.
Scanning from HP PrecisionScan Pro Back to TOC Selection Area tab options Resolution tab options The Selection Area tab controls the following preferences. The Resolution tab controls the default resolution values available when you select Resolution on the Tools menu. Automatically create selection area after a mouse click When selected, a selection area will be created around an area on which you click with the cursor.
Back to TOC Controls tab options The Controls tab of the Preferences dialog box controls the control range readout to use for scanning. The control range sets the amount of tonal resolution per color available for correction in the Adjust Exposure command and Adjust Black & White Threshold command. Using a larger number of bits for the control range results in greater control of compensation for exposure or threshold correction.
Scanning from HP PrecisionScan Pro Scanning from other programs You can bring an image directly into an open file in one of your programs if the program supports TWAIN or the HP ScanJet Plug-in. Generally, the program is compliant if it has a command such as “Acquire,” “Scan,” or “Import New Object.” If you are unsure if the program is compliant or what the command is called, see the documentation for the program.
Back to TOC 4 Using accessories The scanner supports using the HP ScanJet Automatic Document Feeder (ADF) and the HP ScanJet Transparency Adapter (XPA) for slides, negatives, and other transparent items. These accessories are included with some scanner models or can be ordered.
Using accessories Scanning from the ADF Back to TOC 3 Push the paper stack up against the left side of the input tray. Slide the stack into the ADF until the stack does not move any farther. 4 Do one of the following: You can scan multiple-page items quickly and easily using the ADF. When you use the ADF, you can scan to the HP PrecisionScan Pro software or other destinations. For instructions on setting up the ADF, see the Setup and Support Guide.
Back to TOC Scanning from the XPA You can scan slides or negatives using the XPA. You should NOT use the XPA to scan full-size (A4 or Letter) presentation slides and transparencies. To scan these full-size items, place them on the scanner glass, place a white piece of paper on top, and scan as you normally would using the Scanner Glass command on the Scan menu. Using accessories 67 Scanning slides To scan standard 35 mm slides, you need the larger template and the smaller, slide template.
Using accessories 3 Place the slide template in the cutout of the large template. 4 Place up to four slides, one in each slot, in the template. 5 If you are not using all of the slots in the template, cover the empty slots with the knock outs from the template to ensure best image quality. Back to TOC 6 Place the XPA over the large template. Align the XPA to fit in the corner cutouts on the template. 7 On the Scan menu, click XPA (Slides).
Back to TOC Using accessories Scanning negatives 3 To scan negatives, you need the larger template and the negative template. 69 Slide the strip of negatives into the negative template. Place the negative with the curve on top. CAUTION Negatives are easily damaged. Touch them only by the edges. To scan negatives 1 With the XPA connected to its port on the scanner, restart the software.
5 6 Using accessories Place the negatives template In the cutout of the large template. The graphic on the negatives template should be facing up and closest to the front (non-hinged) portion of the lid. Place the XPA over the large template. Align the XPA to fit in the corner cutouts on the template. Back to TOC 7 On the Scan menu, click XPA (Negatives). 8 Before making changes, see "Making optional adjustments for transparent items" on page 72.
Back to TOC Using accessories Scanning transparencies 3 Place the transparency in the cutout in the large template. CAUTION Transparencies are like 35 mm slides, only larger. When you scan them, you will use only the larger template. 71 Transparencies are easily damaged. Touch them only by the edges. To scan transparencies 1 With the XPA connected to its port on the scanner, restart the software.
Using accessories 6 On the Scan menu, click XPA (Slides). 7 Before making changes, see "Making optional adjustments for transparent items" on page 72. 8 When finished using the XPA, on the Scan menu, click Scanner Glass. Disconnect the XPA if you want. Back to TOC Making optional adjustments for transparent items You can make optional adjustments to transparent items scanned using the XPA.
Back to TOC Using accessories 73 Adjusting midtones for transparent items Adjusting highlights for transparent items You can adjust the overall lightness or darkness of the scanned image using the midtone setting. The range for the number in the Midtone field is -100 to 100. You can adjust highlights to lighten or darken the light areas. The range for the number in the Highlights field is -100 to 100. To lighten transparent items overall 1 On the Advanced menu, click Adjust Exposure.
Using accessories Back to TOC Adjusting shadows for transparent items Viewing RGB values and pixel color You can adjust shadows to lighten or darken the dark areas. The range for the number in the Shadows field is -100 to 100. You can view the RGB values and pixel color for any spot in an image, color or grayscale, using the RGB Meter. To lighten darker areas To view RGB values and pixel color 1 On the Advanced menu, click Adjust Exposure. 1 On the Advanced menu, click Adjust Exposure.
Back to TOC 5 Troubleshooting usage and maintaining This section provides information for: ● 75 Solving issues that might occur while using the scanner or HP scanning software, or issues with the appearance of scanned images. Start with “Checking the basics” on this page. Checking the basics If the scanner is not working, always perform these actions first. ● Setting scanner lamp controls. See "Setting scanner lamp controls" on page 92.
Troubleshooting usage and maintaining Starting troubleshooting Back to TOC Scans are not arriving at the destination I choose. See "Resolving issues sending to destinations" on page 87. Start here to find the information you need. Choose one of these general groups of issues, and then choose one of that group’s more specific issues. The scanner or software is not working. ● ● A message is on the scanner or the computer. Follow the directions in the message to resolve the issue.
Back to TOC Resolving issues that did not generate messages Troubleshooting usage and maintaining The scanner is not working. One or more of these issues might be causing the problem: ● ● If the scanner or software is not working but no message appears, look for the cause and solution in this section. ● ● Items you scanned previously are no longer on the computer. The scanned image might not have been saved as a file.
Troubleshooting usage and maintaining When I choose HP Scanning Software on the scanner, the image does not appear in the software. ● ● ● A cable might be loose. Check that the USB or SCSI cable is securely connected. You might have accidentally turned off the preview feature. Check this setting on the Scanner tab in the Preferences of the HP PrecisionScan Pro software. See "Setting preferences" on page 60.
Back to TOC Troubleshooting usage and maintaining 79 Resolving image-quality issues Resolving issues with scanned images This section contains information for resolving image-quality issues, whether you scanned using the scanner glass, the ADF, or the XPA. This section contains solutions to issues that affect all scanned images, regardless of whether you used the scanner glass or the ADF. If you were printing, see also "Resolving issues with printed copies" on page 82.
Troubleshooting usage and maintaining Scanned images have unwanted lines through them. Back to TOC The image is completely black or completely white. ● ● ● ● ● The scanner glass might be dirty. Clean the glass. See "Cleaning the scanner" on page 95. If you are using the ADF, there might be a page on the scanner glass. Raise the ADF unit and remove any pages on the scanner glass. If you are using the ADF, the ADF window might be dirty or scratched. Clean the ADF window.
Back to TOC An original photo was fuzzy, and the scanned image looks even worse. The sharpening level needs to be increased. In the HP PrecisionScan Pro software, adjust the sharpening. See "Sharpening an image" on page 38. Scanned images are grainy, jagged, or fuzzy. ● ● ● You resized the image in a program other than the HP PrecisionScan Pro software. Resize the image in the HP PrecisionScan Pro software before you send it to the other program. (See "Resizing (output dimensions)" on page 35.
Troubleshooting usage and maintaining Resolving issues with printed copies Back to TOC Vertical white stripes appear on the page. Use this section to help resolve issues with printed pages. Parts of the page around the edges are not printing. ● ● Printers cannot print right up to the edge of the paper. To get the image to fit inside the printable area, you must slightly reduce the size of the image in the HP PrecisionScan Pro software and then reprint the image.
Back to TOC Colors in printed images are incorrect. The output type or printer settings might not be correct. Choose a different output type and print again. Check the printer settings. If it is a color printer, check if the printer is out of ink or toner. Scanned images are jagged or fuzzy. ● ● ● The output type in the HP PrecisionScan Pro software might not be set correctly. Set the output type to True Color or Grayscale. See "Selecting output type" on page 33.
Troubleshooting usage and maintaining Resolving issues with slides and negatives Use the following section to help resolve issues with slides, negatives, and other transparent media scanned using the XPA. All actions must be performed in the HP PrecisionScan Pro software, because you must scan slides, negatives, and other transparent items using this software. See also "Resolving issues with the XPA" on page 90. I tried to enlarge a scanned image of a slide, but the image remained the same size.
Back to TOC Resolving issues with editable text This section contains resolutions to issues that might occur when you are trying to make text editable. Troubleshooting usage and maintaining 85 Incorrect characters appear in the text that was converted using the OCR software. The accuracy of the OCR program depends on the quality of the original item and the correct setting. To obtain the best possible results, choose the scan setting for text, and process only crisp, clear text.
Troubleshooting usage and maintaining The converted text did not retain font size and style when the text was placed in a word-processing program. Word-processing programs cannot always accept the original formatting of the scanned text. Reformat the text in the wordprocessing program. Converted text appeared in the word-processing program without its formatting and I wanted it, or vice versa. ● ● You can try to keep formatting (framed) or not (flowed). Change the preference to the one you want.
Back to TOC Resolving issues sending to destinations Use this section to resolve issues sending images to destinations. When I choose E-mail on the scanner, scanned images do not automatically appear in a new e-mail message. The e-mail program is Web-based or might not be supported. Save the scanned image as a file and attach it to your e-mail message as you normally do.
Troubleshooting usage and maintaining When I choose HP Scanning Software on the scanner, the image does not appear in the software. ● ● ● A cable might be loose. Check that the USB or SCSI cable is securely connected. You might have accidentally turned off the preview feature. Check this setting on the Scanner tab in the Preferences of the HP PrecisionScan Pro software. See "Setting preferences" on page 60.
Back to TOC I want to start scanning from another program, such as my wordprocessing program, so I can bring an image into my open file, but I cannot start the scan. The other program must support TWAIN or the HP ScanJet Plugin. If you cannot find a command such as Acquire, check the documentation for the program to see if it is compliant. If not, do one of the following in the HP PrecisionScan Pro software: ● ● ● Save the scanned image as a file and then insert the file into the other program.
Troubleshooting usage and maintaining Resolving issues with accessories Back to TOC There is no light or only a dim light in the transparency adapter after checking XPA (Slides) or XPA (Negatives) in the Scan menu. ● This section contains information for resolving issues when you are using the XPA or ADF. Resolving issues with the XPA This section contains issues that might occur when you are using the transparency adapter (XPA). See also "Resolving issues with slides and negatives" on page 84.
Back to TOC Resolving issues with the ADF Troubleshooting usage and maintaining An item loaded in the ADF keeps jamming. ● This section contains issues that might occur when you are using the automatic document feeder (ADF). The ADF is feeding multiple sheets, skewing pages, or jamming frequently. ● ● ● ● If the pages look like they are skewing as they feed into the ADF, check the resulting scanned images in the software to ensure they are not skewed. The item might not be placed correctly.
Troubleshooting usage and maintaining Back to TOC Setting scanner lamp controls Faster Scan mode You can set the scanner lamp to use either Energy Save mode or Faster Scan mode. These scanner lamp controls are available in the HP ScanJet Controls control panel. After the scanner lamp has turned off, it must warm up again before the scanner can begin scanning. (This warm-up process takes about 30 seconds.
Back to TOC Clearing jams from the ADF Troubleshooting usage and maintaining 93 3 Remove the item from the ADF. 4 Close the hatch. Press down firmly on both sides until you hear a click. 5 Restack all pages and reload them into the ADF. 6 On the ADF prompt on the computer, reselect any settings you had changed and click Scan To or Scan again. Pages can jam at the beginning or the end of a page. Use the appropriate procedure below to clear the jam and continue.
Troubleshooting usage and maintaining To clear jams at the end of a page 1 While holding down on the document input tray, open the hatch. 2 Remove any pages from the input tray. 3 While holding the document output tray down, open the document input tray. Back to TOC 4 Remove the jammed paper. 5 Close the input tray and then close the hatch. Press down firmly on both sides until you hear a click. 6 Restack all pages and reload them into the ADF.
Back to TOC Cleaning and maintaining Periodically, the scanner and accessories might need to be cleaned or to have maintenance, especially if you are seeing marks or smudges on scanned images. Troubleshooting usage and maintaining 95 To clean the scanner 1 Disconnect the power cable from the scanner. 2 Open the scanner lid. 3 Clean the glass using a soft, lint-free cloth sprayed with a mild glass cleaner.
Troubleshooting usage and maintaining Cleaning the XPA Back to TOC 2 Wipe the rollers and separation pad with a soft, clean, lint-free cloth. You might dampen the cloth with isopropyl alcohol. Clean the XPA with a dry, soft cloth. If necessary, spray the cloth with window cleaner or isopropyl alcohol.
Back to TOC 4 Troubleshooting usage and maintaining Wipe the ADF window, which is a long, clear bar. You may dampen the cloth with window cleaner, water, or isopropyl alcohol. CAUTION 5 Use only these cleaning fluids, and spray them only on a cloth. Using other cleaning fluids or spraying any fluids on the ADF can damage the ADF window. 97 Check the flat gray bar above the ADF window. The bar should be gray without black or other markings. If necessary, clean the flat gray bar.
Troubleshooting usage and maintaining Replacing the ADF Window Back to TOC 3 Lift the input tray of the ADF to expose the ADF window. 4 Using a small coin, push each of the four Z-shaped hooks until the tab snaps out of position. Push the long, pointed tab on the end of the window. If the ADF window becomes scratched or uncleanable, you might need to replace it. Order the ADF window from Hewlett-Packard. To remove the ADF window 1 Disconnect the ADF cable from its port on the scanner.
Back to TOC To install the new ADF window 1 Position the four Z-shaped hooks of the ADF window into the four holes on the bottom of the ADF. 2 Rotate the ADF window back until it contacts the bottom of the ADF. 3 Check that the long, pointed tab is on the inside of the ADF. 4 Beginning with the Z-shaped hook closest to the long, pointed tab, push each of the Z-shaped hooks toward the back of the ADF. 5 Verify that the long, pointed tab is on the inside of the ADF.
Troubleshooting usage and maintaining Uninstalling the software The Uninstall option of the Installer allows you to remove the scanning software from your computer. To uninstall the software 1 Other resources, support, and specifications The Setup and Support Guide contains information about these topics: ● Setup instructions and troubleshooting. Find setup instructions and troubleshooting information for issues that can arise when you install the scanner. ● Resources.
Back to TOC A Using software commands and controls This section contains information for using the shortcuts, toolbars, and cursors in the HP PrecisionScan Pro software. The HP PrecisionScan Pro contains keyboard shortcuts and toolbars to give you quick access to software commands. The Info bar provides information about the scanned image. And, the context-sensitive cursors indicate the type of activity you can perform in the scanning software.
Back to TOC Using keyboard shortcuts and the menus This section summarizes the menus and commands in the HP PrecisionScan Pro software that you can select using the keyboard. Apple ( ) menu About HP PrecisionScan Pro Scan New Scan +N Start (preview) a new scan. Scan To... +T Scan and send to a destination, such as email Return Image To Save As... View information about the program, version, and copyright.
Back to TOC 103 Edit Output Type Undo Editing Changes +Z Return all settings except output type to the defaults for this image. Copy +C Scan and place the selection area on the Clipboard. Select All Unselect All +A ESC Select the entire scanner glass (including blank space). Remove the selection border. True Color Optimized Palette System Palette Web Palette Spot Color Grayscale Choose the Output Type. Only one can be selected.
Back to TOC Advanced Help Adjust Color Adjust colors (hue) and their intensity (saturation). About Balloon Help... Display instructions for using the Mac OS Balloon Help. Adjust Exposure Adjust the contrast (midtones), detail in light areas (highlights), and detail in dark areas (shadows). Show Balloons Hide Balloons Adjust Black & White Threshold Adjust which values in the image will be represented as black or white. Turn on and turn off Balloon Help.
Back to TOC HP PrecisionScan Pro tool and information bars The HP PrecisionScan Pro software contains a toolbar and an Info bar to help you use commands quickly or find information about the current scanned image. 105 Toolbar The HP PrecisionScan Pro software displays a toolbar containing shortcut buttons for common commands. Click this button To New Scan Start (preview) a new scan. Scan To... Perform a final scan and send to a destination, such as e-mail. Save As...
Back to TOC Info bar The info bar appears at the bottom of the preview window and displays the following information: A the width of the output image B the height of the output image C scale of the output image D the Output Type currently selected E One of the following: ● ● F A progress bar that shows when the scanner is scanning or the scanning software is processing a command. The number of KB (kilobytes), MB (megabytes), GB (gigabytes), or TB (terabytes) in the image in the selection area.
Back to TOC 107 Context-sensitive cursors Ready cursor Ready for activity The shape of the pointer indicates the type of activity you can perform in the scanning software. Click a menu item and select a command. Click a list button to select an option. Click a button to turn it on or off, or to increase or decrease a number. Selection area cursor New selection area Draw a new selection area. Move selection area Drag the selection area to a new location in the preview area.
Back to TOC
Back to TOC B 109 Glossary symbols active program 8-bit grayscale The program you are currently using or that is currently selected. A program’s title bar changes color to distinguish active from inactive programs. Used to represent black-and-white photos accurately. These grayscale images contain 256 shades of gray. ADF 24-bit color See automatic document feeder. Color images composed of three 8-bit color channels.
Back to TOC approximate size bitmap Reflects the amount of disk space a scan would require if saved to your computer. Approximate Size value does not apply if the Output Type for the scan is set to text; it only applies to an image representation of the scan. A type of black-and-white, gray, or color image or picture made up of a matrix of individual pixels or dots. Often referred to as raster, raster bitmap, or raster image.
Back to TOC 111 c color depth click To press and release the mouse button once. The number of colors that a monitor can display at once. Most Macintosh monitors can display in 256 grays, 256 colors, thousands of colors, and millions of colors. The higher the color depth, the more lifelike images look on screen. clipped pixels color wheel Pixels in an image that are extremely light or extremely dark and that would lose detail when the image is printed or displayed.
Back to TOC control range descreen This range determines the number of bits used for exposure compensation, shadow detail, and black-and-white threshold adjustment displays. The higher the bit depth the finer the level of control in adjusting these image manipulation functions. The process of removing an unwanted pattern, such as a moiré pattern, that appears in a printed original so the pattern does not appear in the scanned image.
Back to TOC 113 double-click e-mail To press and click a mouse button twice in rapid succession. A network over which you can transfer messages and electronic files. E-mail is also sent via Internet browsers. dpi Dots per inch. The number of dots in a linear inch. DPI measurements are used to describe the resolution of printers and scanners, where printed images and words are made up of a series of round dots. The greater the DPI number, the higher the resolution. drag To move an object on screen.
final scan The actual image, defined by the selection area, that is sent to a destination such as a file, a printer, the Clipboard, or another program. final size The approximate height and width of the final image to be scanned. flowed text The Flowed Text option converts output into one column, placing images as closely as possible to the appropriate text.
Back to TOC h halftone 115 HP ScanJet Plug-in A Photoshop plug-in for image editor and OCR programs, which allows you to scan text and images from within these programs. An original composed of a pattern of dots that tricks the eye into seeing shades of gray or color. Halftones are common in all printed materials. Scanning halftones instead of photographic originals can result in lower final image quality.
Back to TOC image editor item A program that lets you modify bitmapped drawings and photographs. The physical drawing, photo, collage, etc. you place in the scanner to scan. Once it is scanned, it is referred to as an image or scanned image. image size The size of the image expressed in bytes and displayed in the Info bar. File size and image size may vary, depending on the file type. j import jagged To bring a scanned image into a document from another program.
Back to TOC 117 m n maximum pixel depth negative template This option enables higher bits per pixel when the scan is sent to the software. When it is off, 8 bits per pixel are returned for grayscale and 24 bits for color. When it is turned on, 16 bits per pixel are returned for grayscale and 48 bits for color. The cutout that comes with the optional transparency adapter that is placed on the scanning glass. Negatives are then placed in the template. midtones The gray shades of an image.
Back to TOC original PDF The original document or picture to be scanned. Portable Document Format (PDF) format. Adobe Acrobat files use this format. output The file that is generated by the scanning process. output dimensions The actual height and width of an image when saved. You will not see the size changes to your image in the Preview area since image size affects only the final scan. output type The type of file that is generated during the scanning process.
Back to TOC 119 portrait printer resolution Orientation of a photograph or image that is taller than it is wide. An image that is wider than it is tall is called a landscape orientation. Term for scanning items directly to a website. A measurement of the number of dots per inch (dpi) the printer is capable of printing.
Back to TOC RGB scanning source Red, Green, Blue. The color model in which every color is composed of a varying amount of red, green, and blue, which are the three primary colors of light. RGB is used to display colors on a computer monitor. Scanning (or scan) sources include the flatbed, transparency-slides, and transparency-negatives. rich text format The glass surface of the scanner where you place items to scan. Sometimes referred to as the scanner glass. A format for text files.
Back to TOC 121 shadow t The darkest area of an image, usually reproduced as near black on the computer screen or when printed. The range between highlight and shadow determines the quality and color differentiation in the image. text sharpen As it relates to scanning, text is saved in the following formats: plain text, HTML, and RTF. To enhance the detail in an image.
Back to TOC transparency adapter v Abbreviated as XPA. An optional accessory used to scan transparencies, negatives, and slides. An XPA connector is plugged into the scanner, and a template is used to position the transparency above the glass. vector Transparency exposure adjustment A tool in the HP PrecisionScan Pro software for adjusting the Midtones (contrast), Highlights, and Shadows for transparencies, negatives, and other transparent media.
Back to TOC y z zoom scan The ability to enlarge, or magnify, the image in the Preview area so that finer adjustments can be made to the image. This action does not enlarge the picture that is saved, printed, copied to the Clipboard, or dragged into another program.
Back to TOC
Index A About HP PrecisionScan Pro command 102 accessories, using 65 accuracy, OCR 24 acquiring scans 64 active program, definition 109 adapter, transparency.
Index color wheel adjusting hue 46 definition 111 colored paper adjustments for 48 copying from 82 colors automatic adjustment 62 converting to black and white 48 highlights, adjusting 41 hue, adjusting 46 inverting 39 midtones, adjusting 40 negatives, troubleshooting 84 output types 33 RGB values, viewing 45 saturation, adjusting 46 shadows, adjusting 42 slides, troubleshooting 84 tonal resolution 63 troubleshooting 80, 83 compressed file formats 53 context-sensitive Help See Help, online contrast ad
Back to TOC eyedropper tools black 42 functions of 107 viewing RGB values 45 white 41 F fabric, scanning 7 FAQs (frequently asked questions) 12 Faster Scan mode 92 fax application programs, definition 113 Fax button identifying 16 settings 25 using 19 faxing scans options 25 programs supported 20 settings 19 troubleshooting 87 using scanner buttons 19 feeding problems, ADF 91 File button identifying 16 settings for 25 using 22 file formats programs supporting 77 troubleshooting 88 types of 52 websites 55 Fi
Index insufficient memory, troubleshooting 82 intensity. See saturation internal mirror, contaminated 82 interpolated resolution, definition 116 Invert Colors command shortcuts 104 using 39 isopropyl alcohol, cleaning with 95, 96 J jagged images definition 116 troubleshooting 83 jaggies, definition 109 jams, ADF clearing 93 preventing 91 JPEG files definition 116 output types for 34 using 52 K keyboard shortcuts 102 keys.
Back to TOC palettes definition 118 system 121 paper loading in ADF 66 sizes, ADF 7 sizes, scanner glass 7 types of 7 paper jams, ADF clearing 93 preventing 91 Paste command 57 pasting images 57 patterns, descreening 49 PDF files printing documentation 5 saving scans as 22 scanning to 16 uses for 52 percentages, scaling 35 photos E-mail Photo button 16 inverting colors 39 output types for 34 troubleshooting 81 Photoshop Plug-in.
Index scanner buttons color copy/b&w copy 21 Copy 21 Edit Text 23 E-mail 17 E-mail Document 17 E-mail Photo 17 Fax 19 File 22 HP Scanning Software 31 identifying 16 number of copies 21 saving to file 22 settings 25 troubleshooting 78 when to use 6, 15 scanner glass cleaning 95 definition 120 loading items 9 preparing documents for 7 Scanner Glass command 102 scanner lamp.
Back to TOC text, editable accuracy of 24 creating using OCR 23 languages 62 options for 25, 62 troubleshooting 85 textured paper, scanning 7 threshold, black and white 47 thresholding, definition 121 TIFF files definition 121 using 53 tips, Smart Friends 30 tonal resolution, adjusting 63 tone, definition 121 toolbar shortcuts 105 tools black eyedropper 42 white eyedropper 41 Tools menu, shortcuts for 103 transparencies adjusting colors 72 scanning 71 troubleshooting 84 transparency adapter (XPA) cleaning 9
Index Back to TOC
