HP ProBook 640 G1 Notebook PC HP ProBook 645 G1 Notebook PC HP ProBook 650 G1 Notebook PC HP ProBook 655 G1 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2015 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. AMD is a trademark of Advanced Micro Devices, Inc. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification ................................................................................................................. 8 Display ...................................................................................................................................................................
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 63 Component replacement procedures ................................................................................................................. 63 Battery ............................................................................................................................................... 64 Service cover ............................................................
About the boot device order ......................................................................................... 124 Choosing MultiBoot preferences .................................................................................. 124 Setting a new boot order in Computer Setup ............................................ 124 Dynamically choosing a boot device using the f9 prompt ........................ 125 Setting a MultiBoot Express prompt ..........................................................
Creating recovery media and backups ........................................................................................... 140 Guidelines ..................................................................................................................... 140 Creating recovery media with HP Recovery Disc Creator (select models only) .......... 140 Creating recovery media ............................................................................ 141 Backing up your information ........................
1 Product description Category Description Product Name HP ProBook 640 G1 Notebook PC HP ProBook 645 G1 Notebook PC HP ProBook 650 G1 Notebook PC HP ProBook 655 G1 Notebook PC Processors Chipset ● Intel® Dual Core i7-4600M 2.90-GHz processor (up to 3.6-GHz), 4.0-MB, (1600-MHz FSB, 4.0-MB L3 cache, 37W) ● Intel Dual Core i5-4330M 2.80-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W) ● Intel Dual Core i5-4300M 2.60-GHz processor (1600-MHz FSB, 3.
Category Description Support for up to 4 total displays with discrete configurations (through Advanced Docking Station) Support AMD Eyefinity Technology (with AMD Discrete graphics) Panel ● 14.0-in full high-definition (FHD) AG UWA, SVA (1920x1080 resolution, 300 nits, 72% CG, 1.3-mm + PSR slim design eDP panel) with camera and WWAN ● 14.0-in full high-definition (FHD) AG UWA, SVA (1920x1080 resolution, 300 nits, 72% CG, 1.3-mm + PSR slim design eDP panel) with WWAN ● 14.
Category Description Support for 16384-MB of system RAM in the following configurations: Flash cache ● 16384-MB total system memory (8192-MB×2 or 4096-MB×4) ● 12288-MB Total system semory (8192-MB + 4096-MB) ● 8192-MB total system memory (8192-MB or 4096-MB×2) ● 8192-MB total system memory (8192-MB×1) ● 6144-MB Total system memory (4096-MB + 2048-MB) ● 4096-MB total system memory (4096-MB×1) ● 2048-MB total system memory (2048-MB×1) 32-GB MLC SATA-3 module (Intel Smart Response Technology (
Category Description ● Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive ● DVD±RW SuperMulti Double-Layer Drive ● DVD-ROM Drive Support for 6.35-cm (2.5-in) 750-GB, 7200-rpm SATA hard drive in 7.0-mm (.28-in) and 9.5mm (.37-in) thicknesses Support for the following 6.35-cm (2.
Category Description ● HP hs3110 HSPA+ Mobile Broadband Module External media cards Digital Media Reader Slot with push-push technology. Reads data from and writes data to digital memory cards such as Secure Digital (SD). Ports ● AC adapter, HP Smart ● Audio-in (mono microphone)/audio-out (stereo headphone) combo jack ● Battery (secondary) ● DisplayPort 1.2 ● Docking ● RJ-45 (Ethernet) ● USB 3.0 (3 or 4) ● USB 3.
Category Description Fingerprint reader (select models only) Integrated smart card reader Operating system Preinstalled: ● Windows 8.1 Professional 64-bit ● Windows 8.1 Professional 64-bit (MSNA) ● Win 8.1 Professional 64-bit DPK with Windows 7 Professional 64-bit Image ● Win 8.1 Professional 64-bit DPK with Windows 7 Professional 32-bit Image ● Windows 8.1 Chinese Market 64-bit ● Windows 8.1 Emerging Market 64-bit ● Windows 8.
Category Description ● Windows 8 Country-Specific 64-bit (for service only) ● Windows 8 Emerging Market 64-bit (for service only) ● Windows 8 Professional 64-bit (available only and required with Windows 8 downgrade operating systems) ● Windows 7 Professional 64 -bit (available with any Windows 8 Professional or Windows 7 Professional downgrade loc, not available in the People's Republic of China) Certified: ● Microsoft WHQL ● SuSE Linux Enterprise (SLED) Service Pack 2, 64-bit Web-only support
2 External component identification Display NOTE: Your computer may look slightly different from the illustration in this section. Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). (2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN). (3) Internal microphones (2) Record sound. (4) Webcam light On: The webcam is in use.
Component Description NOTE: The display switch is not visible on the outside of the computer. *The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
Buttons and fingerprint reader (select models only) NOTE: Your computer may look slightly different from the illustration in this section. Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Keys NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or the b key. (3) Windows button Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows button again will return you to the previous screen.
Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or the b key. (3) Windows button Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows button again will return you to the previous screen.
Lights NOTE: Refer to the illustration that most closely matches your computer. Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. (2) Caps lock light On: Caps lock is on. (3) TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. ● Amber: Microphone sound is off. ● Off: Microphone sound is on. (4) Microphone mute light (5) Num lock light On: Num lock is on.
Component (1) (2) Power light Microphone mute light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. ● Amber: Microphone sound is off. ● Off: Microphone sound is on. (3) Num lock light On: Num lock is on. (4) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off. ● Amber: Computer sound is off.
TouchPad Editorial note with empty para elements in source file Component Description (1) Pointing stick (select models only) Moves the pointer and selects or activates items on the screen. (2) Left pointing stick button (select models only) Functions like the left button on an external mouse. (3) TouchPad on/off button Turns the TouchPad on and off. (4) Left TouchPad button Functions like the left button on an external mouse.
Component (1) (2) (3) (4) Description Wireless light Power light AC adapter/Battery light Hard drive light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off. ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. ● White: The computer is connected to external power and the battery is charged from 90 to 99 percent.
Component Description select models of cell phones and MP3players, even when the computer is off (4) Memory card reader Reads data from and writes data to memory cards such as Secure Digital (SD). (5) USB 3.0 port Connects optional USB 3.0 devices and provide enhanced USB power performance. (6) Upgrade bay (optical drive shown) The upgrade bay can hold either a hard drive or an optical drive that reads and writes (select models only) to an optical disc. It can also hold a weight saver option.
Right side NOTE: Your computer may look slightly different from the illustration in this section. Component (1) Description Audio-out (headphone) jack/Audio-in (microphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
Rear (select models only) Component Description (1) RJ-11 (modem) jack (select models only) Connects a modem cable. (2) Serial port Connects an optional device such as a serial modem, mouse, or printer.
Bottom Component (1) Description Service cover Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, the WWAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
Component Description (6) Service cover release latch Releases the service cover on the computer. (7) Battery bay Holds the battery. (8) Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. 22 Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number This is an alphanumeric identifier that is unique to each product. (3) Part number/Product number This number provides specific information about the product's hardware components.
Item Description Function (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer.
Computer major components 24 Chapter 3 Illustrated parts catalog
Item Component (1) Display panel: Spare part number 15.6-in, FHD, WLED UWVA 739998-001 15.6-in, HD, WLED UWVA 739997-001 14-in, HD WLED 747751-001 14-in, HD+ WLED 747752-001 14-in, FHD, WLED UWVA 747753-001 Raw Panel Support Kit (includes LCD back cover and wireless antennas and transceivers): For use in models equipped with a 15.6–inch display assembly 738691-001 For use in models equipped with a 14–inch display assembly 738680–001 (2) Top hinge cover for 15.
Item Component Spare part number For use in Saudi Arabia 738697-171 For use in Slovenia 738697-BA1 For use in South Korea 738697-AD1 For use in Spain 738697-071 For use in Sweden and Finland 738697-B71 For use in Switzerland 738697-BG1 For use in Taiwan 738697-AB1 For use in Thailand 738697-281 For use in Turkey 738697-141 For use in the United Kingdom and Singapore 738697-031 For use in the United States 738697-001 Backlit keyboard for 15.
Item Component Spare part number For use in Saudi Arabia 787801-171 For use in Slovenia 787801-BA1 For use in South Korea 787801-AD1 For use in Spain 787801-071 For use in Sweden and Finland 787801-B71 For use in Switzerland 787801-BG1 For use in Taiwan 787801-AB1 For use in Thailand 787801-281 For use in Turkey 787801-141 For use in the United Kingdom and Singapore 787801-031 For use in the United States 787801-001 Keyboard for 15.
Item Component Spare part number For use in Saudi Arabia 738696-171 For use in Slovenia 738696-BA1 For use in South Korea 738696-AD1 For use in Spain 738696-071 For use in Sweden and Finland 738696-B71 For use in Switzerland 738696-BG1 For use in Taiwan 738696-AB1 For use in Thailand 738696-281 For use in Turkey 738696-141 For use in the United Kingdom and Singapore 738696-031 For use in the United States 738696-001 Keyboard for 14” models with pointing stick (includes keyboard cabl
Item Component Spare part number For use in Saudi Arabia 738688-171 For use in Slovenia 738688-BA1 For use in South Korea 738688-AD1 For use in Spain 738688-071 For use in Sweden and Finland 738688-B71 For use in Switzerland 738688-BG1 For use in Taiwan 738688-AB1 For use in Thailand 738688-281 For use in Turkey 738688-141 For use in the United Kingdom and Singapore 738688-031 For use in the United States 738688-001 Backlit keyboard for 14-in models (includes backlight and keyboard
Item Component Spare part number For use in Saudi Arabia 787294-171 For use in Slovenia 787294-BA1 For use in South Korea 787294-AD1 For use in Spain 787294-071 For use in Sweden and Finland 787294-B71 For use in Switzerland 787294-BG1 For use in Taiwan 787294-AB1 For use in Thailand 787294-281 For use in Turkey 787294-141 For use in the United Kingdom and Singapore 787294-031 For use in the United States 787294-001 Keyboard for 14” models (includes keyboard cable): 30 For use in
Item Component Spare part number For use in Slovenia 738687-BA1 For use in South Korea 738687-AD1 For use in Spain 738687-071 For use in Sweden and Finland 738687-B71 For use in Switzerland 738687-BG1 For use in Taiwan 738687-AB1 For use in Thailand 738687-281 For use in Turkey 738687-141 For use in the United Kingdom and Singapore 738687-031 For use in the United States 738687-001 (4) Power connector board (5) Top cover (6) (7) Top cover and 2-button TouchPad for HP ProBook 655
Item Component (11) Fingerprint reader bracket (included with fingerprint reader) (12) Fingerprint reader board (includes cable and double-sided adhesive) (13) TouchPad (includes TouchPad,TouchPad cable, and TouchPad bracket) (14) (15) (16) (17) 32 Spare part number 738394-001 For 15.6-in models with 2-button TouchPad 738710-001 For 15.
Item Component Spare part number System board for 14-in. computer models equipped with shared memory and the Windows 8 Standard operating system with WWAN capability (includes replacement thermal material) 744007-001 System board for 14-in. computer models equipped with shared memory and the Windows 8 Standard operating system with WWAN capability (includes replacement thermal material) 744007-501 System board for 14-in.
Item 34 Component Spare part number System board for 15.6-in. computer models equipped with shared memory and the Windows 8 Professional operating system with WWAN capability (includes replacement thermal material) 744015-601 System board for 15.6-in. computer models equipped with shared memory, WWAN capability, and a modem (includes replacement thermal material) 744016-001 System board for 15.6-in.
Item (18) Component Spare part number System board for 15.6-in. computer models equipped with discrete memory and the Windows 8 Professional operating system with WWAN capability (includes replacement thermal material) 744021-601 System board for 15.6-in. computer models equipped with discrete memory, WWAN capability and a modem (includes replacement thermal material) 744022-001 System board for 15.6-in.
Item Component Spare part number 744821-001 740000-001 735601-001 Fan and heat sink assembly (includes replacement thermal material): (19) Fan 738685-001 (20) Heat sink for computer models with Intel UMA graphics memory 738686-001 (22) Heat sink for computer models with discrete graphics 738393-001 (21) Fingerprint reader bracket 738394 (23) Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45 cover) (24) 738681-001 For 15.
Item (29) (30) (31) Component Spare part number 500-GB, 7200-rpm, 7.0-mm 703267-001 500-GB, 5400-rpm, 7.0-mm, FIPS 730946-001 500-GB, 7200-rpm, 7.0-mm, self-encrypting 703268-001 320-GB, 7200-rpm, 7.
Display assembly subcomponents Item Component (1) Display bezel: (2) (3) 38 Spare part number For use only on 15.6-in computer models 738690-001 For use only on 14-in computer models 738679-001 Webcamera/microphone module (includes double-sided adhesive) 738409-001 Microphone module (includes double-sided adhesive) 738397-001 Display panel: 15.6-in WLED FHD, UWVA 739998-001 15.
Item Component Spare part number 14-in WLED HD, SVA 747752-001 14-in WLED HD, SVA 747751-001 Raw Panel Support Kit (includes LCD back cover and wireless antennas and transceivers): (4) and (6) (5) For use in models equipped with a 15.6–inch display assembly 738691-001 For use in models equipped with a 14–inch display assembly 738680–001 Display hinge kit (includes left and right hinges and display panel cable bracket) For 15.
Item Component Spare part number For use on HP ProBook 650 G1 computer models equipped with a 15.6-inch display assembly 744013–001 For use on HP ProBook 655 G1 computer models equipped with a 15.6-inch display assembly 745892-001 For use on computer models equipped with a 14-inch display assembly 738684-001 Component Spare part number Plastics Kit Item Plastics Kit, includes: 40 For 14-in models 738402-001 For 15.
Mass storage devices Item Component (1) Solid-state drive (SSD): Spare part number 256-GB SATA-3 self-encrypting SSD 749263-001 180-GB SATA-3 SSD 749262-001 749278-001 128-GB SATA-3 SSD 749261-001 749277-001 (2) 128-GB mSATA-3 SSD 749280-0011 32-GB mSATA flash cache SSD 7749281-001 Hard Drive Hardware Kit, includes: 738395-001 Hard drive bracket Screws (not illustrated) (3) Hard drive (does not include hard drive bracket or screws): 1-TB, 5400-rpm, 9.
Item (4) Component Spare part number 500-GB, 7200-rpm, 7.0-mm, self-encrypting 703268-001 320-GB, 7200-rpm, 7.0-mm 634862-001 Optical drive (includes bezel and bracket): Blu-ray R/RE DVD±RW SuperMulti Double-Layer Combo Drive 749959-001 739999-001 744820-001 DVD±RW SuperMulti Double-Layer Drive 749958-001 744822-001 740000-001 DVD-ROM Drive 749957-001 744821-001 740001-001 735601-001 Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart adapter (PFC, 3-wire, 4.
Component Spare part number For use in Switzerland 490371-111 For use in Taiwan 490371-AB1 For use in Thailand 490371-201 For use in the United Kingdom and Singapore 490371-031 Screw Kit 738689-001 Sequential part number listing Spare part number Description 490371-001 Power cord for use in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use in Australia (3-pin, black, 1.83-m) 490371-021 Power cord for use in Europe (3-pin, black, 1.
Spare part number Description NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 738395-001. 634925-001 500GB, 7200-rpm, SATA, 2.5-in hard drive (does not include hard drive bracket or screws) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 738395-001. 651948-001 RTC battery (includes cable and double-sided adhesive) 670292-001 Intel 802.11 a/b/g/n 2x2 Combo Adapter 675794-001 Intel 802.
Spare part number Description 695915-001 Intel 802.11 2x2 a/b/g/n 703267-001 500-GB, 7200-rpm, SATA, 7.0-mm hard drive (does not include hard drive bracket or screws) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 738395-001. 703268-001 500-GB, 7200-rpm, SATA, 7.
46 Spare part number Description 737330-001 Intel Dual Core i7 4600M 2.8 GHz (3MB 37W) 737474-001 Intel Dual Core i3-4100M 2.50-GHz processor (3.0- MB L3 cache, 37 W) 738201-001 Intel Dual Core i5-4330M 2.80-GHz processor (3.0- MB L3 cache, 37 W) 738309-001 Intel Dual Core i5-4300M 2.60-GHz processor ( 3.
Spare part number Description 738687-171 Keyboard for 14-in models for use in Saudi Arabia (includes keyboard cable) 738687-211 Keyboard for 14-in models for use in Hungary (includes keyboard cable) 738687-251 Keyboard for 14-in models for use in Russia (includes keyboard cable) 738687-261 Keyboard for 14-in models for use in Bulgaria (includes keyboard cable) 738687-271 Keyboard for 14-in models for use in Romania (includes keyboard cable) 738687-281 Keyboard for 14-in models for use in Thaila
48 Spare part number Description 738688-141 Keyboard with pointing stick for 14-in models for use in Turkey (includes keyboard cable and pointing stick cable) 738688-151 Keyboard with pointing stick for 14-in models for use in Greece (includes keyboard cable and pointing stick cable) 738688-161 Keyboard with pointing stick for 14-in models for use in Latin America (includes keyboard cable and pointing stick cable) 738688-171 Keyboard with pointing stick for 14-in models for use in Saudi Arabia(inc
Spare part number Description 738688-FL1 Keyboard with pointing stick for 14-in models for use in the Czech Republic and Serbia (includes keyboard cable and pointing stick cable) 738688-FP1 Keyboard with pointing stick for 14-in models for use in Northwest Africa (includes keyboard cable and pointing stick cable) 738689-001 Screw Kit 738690-001 Display bezel for 15.6-in models 738691-001 Raw Panel Support Kit for 15.
50 Spare part number Description 738696-B31 Keyboard for 15.6-in models for use in the Netherlands (includes keyboard cable) 738696-B71 Keyboard for 15.6-in models for use in Sweden and Finland (includes keyboard cable and pointing stick cable) 738696-BA1 Keyboard for 15.6-in models for use in Slovenia (includes keyboard cable) 738696-BB1 Keyboard for 15.6-in models for use in Israel (includes keyboard cable) 738696-BG1 Keyboard for 15.
Spare part number Description 738697-261 Keyboard with pointing stick for 15.6-in models for use in Bulgaria (includes keyboard cable and pointing stick cable) 738697-271 Keyboard with pointing stick for 15.6-in models for use in Romania (includes keyboard cable and pointing stick cable) 738697-281 Keyboard with pointing stick for 15.6-in models for use in Thailand (includes keyboard cable and pointing stick cable) 738697-291 Keyboard with pointing stick for 15.
52 Spare part number Description 738710-001 TouchPad for 15.6-in models with 2 buttons (includes bracket) 738711-001 TouchPad for 15.6-in models with 4 buttons (includes bracket) 738712-001 Display bezel for 14-in models 739997-001 Display panel for 15.6-in models, HD SVA AG flat 739998-001 Display panel for 15.
Spare part number Description 744016-001 System board for use only on computer models equipped with shared memory, WWAN capability, a modem (includes replacement thermal material) 744016-501 System board for use only on computer models equipped with shared memory, WWAN capability, a modem, and the Windows 8 Standard operating system (includes replacement thermal material) 744016-601 System board for use only on computer models equipped with shared memory, WWAN capability, a modem, and the Windows 8 P
54 Spare part number Description 744715-501 System board for use only on computer models equipped with shared memory, without WWAN capability, and the Windows 8 Standard operating system (includes replacement thermal material) 744715-601 System board for use only on computer models equipped with shared memory, without WWAN capability, and the Windows 8 Professional operating system (includes and replacement thermal material) 744820-001 Blu-ray ROM DVD±RW Combo Drive 744821-001 DVD-ROM 9.
Spare part number Description 748358-001 Service cover for use on computer models equipped with a 15.6-inch display assembly and which meet regional configure to order (RCTO) specifications 748958-001 Smart card reader board with TouchPad, for use on 15.
56 Spare part number Description 787294-051 Keyboard for 14-inch models for use in France (includes keyboard and backlight cables) 787294-061 Keyboard for 14-inch models for use in Italy (includes keyboard and backlight cables) 787294-071 Keyboard for 14-inch models for use in Spain (includes keyboard and backlight cables) 787294-081 Keyboard for 14-inch models for use in Denmark (includes keyboard and backlight cables) 787294-091 Keyboard for 14-inch models for use in Norway (includes keyboard
Spare part number Description 787801-051 Keyboard for 15.6-inch models for use in France (includes keyboard and backlight cables) 787801-061 Keyboard for 15.6-inch models for use in Italy (includes keyboard and backlight cables) 787801-071 Keyboard for 15.6-inch models for use in Spain (includes keyboard and backlight cables) 787801-081 Keyboard for 15.6-inch models for use in Denmark (includes keyboard and backlight cables) 787801-091 Keyboard for 15.
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair parts successfully.
Battery Description Spare part number 9-cell, 100-WHr, 3.0-AHr, Li-ion battery 718757-001 9-cell, 73-WHr, 2.2-AHr, Li-ion battery 718756-001 8-cell, 83-WHr, 2.8-AHr, Li-ion battery 718755-001 8-cell, 75-WHr, 2.8-AHr, Li-ion battery 718754-001 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Service cover Description Spare part number Service cover for use on computer models equipped with a 15.6-inch display assembly 738693-001 Service cover for use on computer models equipped with a 15.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or screws. These components are included in the Hard Drive Hardware Kit, spare part number 738395-001. Description Spare part number Hard drive (does not include hard drive bracket or screws): 1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 7200-rpm, 9.5-mm 633252-001 500-GB, 7200-rpm, 7.0-mm 703267-001 500-GB, 7200-rpm, 7.0-mm 634925-001 500-GB, 7200-rpm, 7.0-mm, self-encrypting 703268-001 500-GB, 5400-rpm, 7.
2. Loosen the 4 hard drive screws (2). Pull the hard drive tab (3) to the right to disconnect the hard drive. 3. Lift the hard drive (4), and then pull the hard drive out of the hard drive bay. 4. If it is necessary to disassemble the hard drive, perform the following steps: a. Position the hard drive with the hard drive tab toward you. b. Remove the four Phillips screws (1) that secure the hard drive bracket to the hard drive.
c. Remove the hard drive bracket (2) from the hard drive. The hard drive bracket and screws are available in the Hard Drive Hardware Kit, spare part number 738395-001. Reverse this procedure to install a hard drive. Modem module (select models only) Description Spare part number Modem module 628824-001 Before removing the modem module, follow these steps: 1. Turn off the computer.
2. Lift the front of the modem module (2), and then disconnect the modem cable (3). 3. Release the modem module connector board from the clip, and then release the ZIF connector to remove modem module connector board. Reverse this procedure to install a modem module. Primary memory module The computer has one memory module compartment.
Description Spare part number 4-GB (PC3L, 12800, 1600-MHz) 691740-001 2-GB (PC3L, 12800, 1600-MHz) 691739-001 To add or replace a memory module: 1. Save your work and shut down the computer. 2. Disconnect AC power and external devices connected to the computer. 3. Remove the battery (see Battery on page 64). 4. Remove the service cover (see Service cover on page 65). 5. If you are replacing a memory module, remove the existing memory module: a.
a. Align the notched edge (1) of the memory module with the tab in the memory module slot. b. With the memory module at a 45-degree angle from the surface of the memory module compartment, press the module (2) into the memory module slot until it is seated. c. Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place.
Expansion memory module Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > click Drivers & Software. 3. In the Enter a product name/number box, type the computer model information, and then click Search. 4.
2. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module.
WWAN module (select models only) Description Spare part number HP hs3110 HSPA+ Mobile Broadband Module 723895-001 HP lt4112 LTE/HSPA+ Mobile Broadband Module 704031-001 HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module. WLAN module Description Spare part number Intel 802.11 a/b/g/n 2x2 Combo Adapter 670292-001 Intel 802.11 b/g/n HMC 1x1 675794-001 Atheros 802.
Description Spare part number Broadcom 802.11 a/b/g/n 2x2 + BT 4.0 LE PCIe+USB HMC WW 730668-001 Intel 802.11 a/b/g/n 2x2 + BT 4.0 WLAN 747832-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket.
3. Insert a thin tool into the optical drive tab access (2), and then press the tab to the left to release the optical drive from the computer. 4. Remove the optical drive (3). Reverse this procedure to install the optical drive.
Solid-state drive Description Spare part number 256-GB SATA-3 self-encrypting SSD 749263-001 180-GB SATA-3 SSD 749262-001 749278-001 128-GB SATA-3 SSD 749261-001 749277-001 128-GB mSATA-3 SSD for use in Brazil 749280-001 32-GB mSATA flash cache SSD 749281-001 Before removing the solid-state drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Keyboard For use in country or region Spare part number For use in country or region Spare part number Keyboard for 15.
For use in country or region Spare part number For use in country or region Spare part number For use in Japan 738687-291 For use in Turkey 738687-141 For use in Latin America 738687-161 For use in the United Kingdom and Singapore 738687-031 For use in the Netherlands 738687-B31 For use in the United States 738687-001 Keyboard with pointing stick for 15.
For use in country or region Spare part number For use in country or region Spare part number For use in India 738688-D61 For use in Taiwan 738688-AB1 For use in Israel 738688-BB1 For use in Thailand 738688-281 For use in Italy 738688-061 For use in Turkey 738688-141 For use in Japan 738688-291 For use in the United Kingdom and Singapore 738688-031 For use in Latin America 738688-161 For use in the United States 738688-001 For use in the Netherlands 738688-B31 Backlit keyboard for
For use in country or region Spare part number For use in country or region Spare part number For use in Greece 787294-211 For use in Spain 787294-071 For use in Hungary 787294-061 For use in Sweden and Finland 787294-B71 For use in Iceland 787294-DD1 For use in Switzerland 787294-BG1 For use in India 787294-D61 For use in Taiwan 787294-AB1 For use in Israel 787294-BB1 For use in Thailand 787294-281 For use in Italy 787294-061 For use in Turkey 787294-141 For use in Japan 787294
84 2. Open the computer. 3. Insert a thin tool (1) to loosen the tabs on the rear edge of the keyboard (2), and then lift the rear edge of the keyboard (3). 4. Swing the rear edge of the keyboard (1) up and forward until it rests upside down on the palm rest.
5. For models without a pointing stick, remove the metal shield (2) covering the zero insertion force (ZIF) connector, release the ZIF connector to which the keyboard cable is attached (3), remove the keyboard cable (4), and then remove the keyboard (5).
6. For models with a pointing stick, disconnect the pointing stick cable from the system board (32), release the zero insertion force (ZIF) connector to which the keyboard cable is attached (3), remove the keyboard cable (4), and then remove the keyboard (5) Reverse this procedure to install the keyboard.
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Fan and heat sink assembly NOTE: The fan and heat sink assembly spare part kit includes replacement thermal material.
2. Remove the heat sink assembly: NOTE: Due to the adhesive quality of the thermal material located between the heat sink assembly and the system board components, it may be necessary to move the heat sink assembly from side to side to detach it.
● For computer models equipped with discrete graphics, following the 1 through 2 sequence stamped into the graphics board heat sink, remove the 2 captive screws (1). Following the 1 through 4 sequence stamped into the processor heat sink, loosen the four Phillips captive screws that secure the processor heat sink to the system board (2), and then remove the heat sink assembly (3).
Thermal locations for computer models equipped with discrete graphics are shown in the following illustration: ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it. ● Thermal paste is used on the graphics board processor (3) and the heat sink section (4) that services it Reverse this procedure to install the fan/heat sink assembly.
Base enclosure Description Spare part number Base enclosure For 15.6-in models 738692-001 For 14-in models 738681-001 Before removing the base enclosure, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
2. Remove the fourteen Torx T8 screws that secure the top cover to the computer. 3. Remove the following screws that secure the base enclosure to the computer: (1) Two Torx T8 screws in the optical drive bay (2) Three Torx T8 screws in the battery bay (3) Two Phillips screws 92 4. Remove the memory card (4). 5. Turn the computer right side up with the front toward you. 6. Lift the front edge of the base enclosure until the left and right sides and the rear edge detach from the computer. 7.
8. Remove the base enclosure, making sure that the display panel cables and the wireless antenna cables route through the openings in the base enclosure. Reverse this procedure to install the base enclosure.
USB board Description Spare part number USB board (includes cable) For use in ProBook 650 G1 models equipped with a 15.6–inch display assembly 738702-001 For use in ProBook 655 G1 models equipped with a 15.6–inch display assembly 745891-001 For use in computer models equipped with a 14–inch display assembly 738400-001 Before removing the USB board, follow these steps: 1. Turn off the computer.
2. Lift up on the left side to disconnect the connector interface (2). 3. Detach the USB board cable from the base enclosure (3), and remove the USB board and cable. Reverse this procedure to install the USB board.
Power button board Description Spare part number Power button board (includes cable) For 15.6-in models 738701-001 For 14-in models 738399-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
4. Remove the power button board (3) and cable. Reverse this procedure to install the power button board.
Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable and double-sided adhesive) 738394-001 Before removing the fingerprint reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
4. Slide the fingerprint reader board (2) bracket forward and remove the fingerprint reader board and cable(4). Reverse this procedure to install the fingerprint reader board.
Smart card reader Description Spare part number Smart card reader for 15.6–in models with TouchPad (includes cable) 748958-001 Smart card reader for 14-in models with 2-button TouchPad (includes cable) 738398-001 Smart card reader for 14-in models with 4-button TouchPad (includes cable) 744005-001 Before removing the smart card reader, follow these steps: 1. Turn off the computer.
Reverse this procedure to install the smart card reader and cable. System board NOTE: The system board spare part kit includes battery connector bracket and replacement thermal material. Description Spare part number For 14-in. computer models with shared memory and WWAN capability (includes replacement thermal material) 744007-001 For 14-in.
Description Spare part number For 15.6-in. computer models with shared memory and the Windows 8 Standard operating system with WWAN capability (includes replacement thermal material) 744017-501 For 15.6-in. computer models with shared memory and the Windows 8 Professional operating system with WWAN capability (includes replacement thermal material) 744017-601 For 14-in. computer models equipped with shared memory with WWAN capability 745883-001 For 14-in.
g. Base enclosure (see Base enclosure on page 91) h.
2. Remove the five Torx screws (1) and the Phillips screw (2) that secure the system board to the base enclosure. 3. Lift up on the left side of the system board (1) until it rests at an angle. 4. Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board.
Speakers Description Spare part number Speakers (includes cable) 738404-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Remove the speakers (3) and (6) and cables. Reverse this procedure to install the speakers.
Function button board Description Spare part number Function button board (includes cable and double-sided adhesive) For use in models equipped with a 15.6–inch display assembly 738703-001 For use in models equipped with a 14–inch display assembly 738401-001 Before removing the function button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. Lift the function button board (3) to remove it. Reverse this procedure to install the function button board.
Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number Intel Dual Core i7-4600M 2.80-GHz processor (3.0-MB L3 cache, 37 W) 737330-001 Intel Dual Core i5-4330M 2.80-GHz processor (3.0-MB L3 cache, 37 W) 738201-001 Intel Dual Core i5-4300M 2.60-GHz processor (3.0-MB L3 cache, 37 W) 738309-001 Intel Dual Core i5-4200M 2.50-GHz processor (3.0-MB L3 cache, 37 W) 737328-001 Intel Dual Core i3-4100M 2.50-GHz processor (3.
2. Lift the processor (2) straight up, and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon embossed on the processor socket (4) when you install the processor. Reverse this procedure to install the processor.
TouchPad Description Spare part number Top cover For use on HP ProBook 655 G1 models: Top cover with 2-button TouchPad 745889-001 Top cover with 2-button TouchPad and bracket 738710-001 Top cover with 4-button TouchPad 745890–001 Top cover with 4-button TouchPad and bracket 738711–001 Top cover with 2-button TouchPad and backlit keyboard 805782–001 For use on HP ProBook 650 G1 models: Top cover with 2-button TouchPad 738708-001 Top cover with 2-button TouchPad and bracket 738710-001 Top cove
● Function button board (see Function button board on page 107) ● Power button board (see Power button board on page 96) ● Fingerprint reader board (see Fingerprint reader board on page 98) Remove the TouchPad: 1. Remove the four Torx screws (1) that secure the TouchPad to the top cover. 2. Release the clip (2), and then remove the TouchPad (3). Reverse this procedure to install the TouchPad.
Power connector cable Description Spare part number For use on models equipped with a 15.6–inch display assembly 738694-001 For use on models equipped with a 14–inch display assembly 738683-001 Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Release the power connector (3) from the clips and mold built into the base enclosure. 4. Remove the power connector cable. Reverse this procedure to install the power connector cable. RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 651948-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer.
2. Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to the base enclosure with double-sided adhesive.) 3. Remove the RTC battery and cable. Reverse this procedure to install the RTC battery.
Display assembly NOTE: The display panel is spared as raw panel only. The Raw Panel Support Kit is also required for full display assembly replacement. Description Spare part number 15.6-in WLED FHD, UWVA display panel 739998-001 15.
b. Remove the display bezel (4). The display bezel is available using spare part numbers 734301-001 (for use only on computer models equipped with a webcamera) and 734302-001 (for use only on computer models not equipped with a webcamera). 3. If it is necessary to replace the display panel: a. Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the display enclosure.
4. b. Lift the top edge of the display panel (1) and swing it up and forward until it rests upside down in front of the display enclosure. c. Release the adhesive strip (2) that secures the display panel cable connector to the display panel, and then disconnect the display panel cable from the display panel. d. Remove the display panel. Remove the six Torx T8 screws (1) and the 2 Torx screws that secure the hinge bracket to the computer.
5. Remove the WLAN and WWAN transceiver (1) and the hinge brackets (2). The hinge bracket is available using spare part number 738699-001. 6. Remove the display panel cable and the wireless transceiver. 7. If it is necessary to replace the webcamera/microphone module or microphone module: CAUTION: Handle the webcamera/microphone module and microphone module with caution. These modules have a thin profile and are susceptible to damage when not handled carefully. a.
b. Detach the webcamera/microphone module (2) from the display enclosure. (The webcamera/ microphone module is attached to the display enclosure with double-sided adhesive.) c. Remove the webcamera/microphone module. The webcamera/microphone module is available using spare part number 738409-001. The microphone module is available using spare part number 738397-001. Reverse this procedure to reassemble and install the display assembly.
7 Computer Setup Windows 8 — Computer Setup (BIOS), MultiBoot, and System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.
Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.
Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. press f9. 3. Use a pointing device or the arrow keys to select a boot device, and then press enter.
a. Connected USB drive NOTE: 2. To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see . b. Hard drive c. BIOS Click the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only. 1. Go to http://www.hp.com. 2.
1. Turn on or restart the computer, and then press esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen. NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup. 2. press f10 to enter Computer Setup. ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: 1. Select Start > Computer. 2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. 4. Double-click the file that has an .exe extension (for example, filename.exe).
3. Use a pointing device or the arrow keys to select Advanced > Boot Options > UEFI Boot Order for UEFI Hybrid or UEFI Native Boot Mode or select Advanced > Boot Options > Legacy Boot Order for Legacy Boot Mode, and then press enter. 4. To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key. – or – To move the device down in the boot order, use a pointing device to click the down arrow, or press the key. 5.
● To specify a boot device from the Express Boot menu, select your preference within the allotted time, and then press enter. ● To prevent the computer from defaulting to the current MultiBoot setting, press any key before the allotted time expires. The computer will not start until you select a boot device and press enter. ● To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to expire.
Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components. To start HP PC Hardware Diagnostics UEFI: 1.
8 Specifications Computer specifications Metric U.S. Width 37.8 cm 14.88 in Depth 25.7 cm 10.12 in Height (front to rear, display assembly) 2.53 cm 0.99 in Height (front to rear, LED display assembly) 2.9 1.14 in Weight (computer equipped with 9-cell battery, ODD weight saver, UMA, no FPR, 1 SODIMM, WLAN only, SSD, touchpad only, no camera, no WWAN) 2.5 kg 5.
1-TB, 5400-rpm* 750-GB, 5400-rpm** 500-GB, 5400-rpm** Length 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec 1.1 GB/sec Security ATA security ATA security ATA security Single track 1.5 ms 1.5 ms 1.
500-GB, 5400-rpm** 320-GB, 5400-rpm** Single track 1.5 ms 1.5 ms Average (read/write) 11/13 ms 11/13 ms Maximum 22 ms 22 ms Logical blocks 976,773,168 628,142,448 Disk rotational speed 5400 rpm Operating temperature 0°C to 60°C (32°F to 140°F) *1 TB = 1 trillion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. **1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
9 Backup and recovery Windows 8 To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery. 1. If possible, back up all personal files. 2. If possible, check for the presence of the Recovery Image partition and the Windows partition.
Using Windows operating system media (purchased separately) To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. . CAUTION: Using a Windows operating system media completely erases hard drive contents and reformats the hard drive.
Using Windows Refresh or Windows Reset When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. The Windows Reset option allows you to perform detailed reformatting of your computer, or remove personal information before you give away or recycle your computer. For more information on these features, see Windows Help and Support.
Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps. This section provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1.
● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications. Creating recovery media NOTE: The Windows 7 operating system DVD can be created only once. Thereafter, the option to create that media will not be available after you create a Windows DVD. To create the Windows DVD: 1.
1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only). Performing a system recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up.
Using the Windows recovery tools Using the Windows recovery tools, you can: ● Recover individual files ● Restore the computer to a previous system restore point ● Recover information using recovery tools NOTE: For detailed instructions on various recovery and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support. NOTE: Windows includes the User Account Control feature to improve the security of your computer.
1. If possible, back up all personal files. 2. If possible, check for the presence of the HP Recovery partition: click Start, right-click Computer, click Manage, and then click Disk Management. NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs using the Windows 7 operating system media and the Driver Recovery media. For additional information, see Using Windows 7 operating system media on page 144. 3.
SUSE Linux – Backup and recovery Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Create restore media immediately after you set up the computer. 2.
Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image Restore DVD, using an installed or an external DVD±RW optical drive. CAUTION: Using Recovery completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed.
● Recover/Repair System—This option repairs a system that is not working properly and preserves user data. ● Restore Factory System—This option restores the system back to the original factory state. User data is not preserved. Select an option and follow the on-screen instructions.
10 Statement of Volatility The purpose of this document is to provide general information regarding non-volatile memory in industrystandards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business Notebook PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
Configuration, select AMT Options, and then select Un-configure AMT on next boot. Select Save, and then select Yes. Select the File menu, and then select Save Changes and Exit. Reboot the system and confirm that you want to un-configure AMT. 2. j. If the optional Intel® Anti-Theft Technology (AT) was activated, contact the provider to de-activate it. k. If the optional Absolute® Software Computrace® management and tracking service was activated on the notebook PC, contact the provider to deactivate it.
Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Keyboard ROM 64 Kbytes (not customer accessible) No Yes Stores firmware code (keyboard, mouse, & battery management). Programmed at the factory. Code is updated when the system BIOS is updated.
Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Webcamera 64K bit No Yes Store Web Cam configuration and firmware. Using a utility from the device manufacturer that can be run from Windows.
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No.
12 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/ recycle.
Index A AC adapter, spare part number 44 AC adapter, spare part numbers 42 AC adapter/battery light 16 audio, product description 4 audio-in (microphone) jack, identifying 18 audio-out (headphone) jack, identifying 18 audio/USB board spare part number 32 B Backup and Restore 141 backups creating 141 Base enclosure spare part number 46, 49 base enclosure removal 91 spare part number 91 base enclosure, spare part number 36 battery removal 64 spare part numbers 37, 45, 64 battery bay, identifying 21 battery re
fan removal 87 spare part numbers 87 fan and heat sink assembly spare part numbers 36 Fingerprint bracket, illustrated 40 Fingerprint reader spare part number 46 fingerprint reader bezel, illustrated 40 fingerprint reader board removal 98 spare part number 32, 98 fingerprint reader board bracket removal 99 fingerprint reader, identifying 10 flash cache, product description 3 fn key, identifying 11, 12 front components 15 Function button board spare part number 45 function button board removal 107 spare par
modemtransfer board spare part number 51 mouse, spare part numbers 44 N network cable illustrated 39 network jack, identifying 16, 17 num lock light 13, 14 O operating system, product description 6 optical drive precautions 59 removal 77 spare part numbers 35, 42, 52, 54, 55, 77 optical drive blank tray illustrated 40 optical drive eject button, identifying 17 optical drive transfer board spare part number 51 P packaging guidelines 61 plastic parts, service considerations 58 Plastics Kit components 40 spare
smart card reader removal 100 spare part number 31, 46, 55, 100 Smart card reader blank, illustrated 40 smart card slot 17 solid-state drive precautions 59 product description 3 removal 79 spare part numbers 36, 41, 55, 79 Speaker kit spare part number 45 Speaker Kit, spare part number 31 speakers removal 105 spare part number 31, 105 speakers, identifying 10 specifications computer 133 hard drive 133 system board removal 101 spare part numbers 32, 52, 53, 54, 55, 101 T tools required 58 Top cover spare par
