Maintenance and Service Guide HP EliteDesk 800 G4 TWR Business PC HP EliteDesk 880 G4 TWR Business PC
© Copyright 2018 HP Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product features ........................................................................................................................................... 1 Standard configuration features ........................................................................................................................... 1 Front panel components ........................................................................................................................................
4 Removal and replacement procedures ........................................................................................................... 18 Preparation for disassembly ............................................................................................................................... 18 Access panel ......................................................................................................................................................... 19 Front bezel .......................
5 Computer Setup (F10) Utility ........................................................................................................................ 69 Computer Setup (F10) Utilities ............................................................................................................................ 69 Using Computer Setup (F10) Utilities ................................................................................................ 69 Computer Setup–Main .........................................
Downloading HP PC Hardware Diagnostics Windows ..................................................................... 120 Downloading the latest HP PC Hardware Diagnostics Windows version ..................... 121 Downloading HP Hardware Diagnostics Windows by product name or number (select products only) ................................................................................................... 121 Installing HP PC Hardware Diagnostics Windows ........................................................
1 Product features Standard configuration features Features may vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. NOTE: This computer model can be used in a tower orientation or a desktop orientation.
Front panel components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. Front panel components 1 5.25-inch half-height drive bay (behind bezel) 7 Audio-out (headphone) jack 2 Slim optical drive (optional) 8 USB 2.0 port (fast charging port) 3 SD card reader (optional) 9 USB 2.0 port 4 Power button 10 USB 3.
Rear panel components Rear panel components 1 Audio-out jack for powered audio devices 6 USB 3.1 Gen1 ports (2) (5 Gbit/s data speed) 2 DisplayPort monitor connectors (2) 7 Audio-in jack 3 Optional port (DisplayPort 1.2, HDMI, VGA or USB-C) (USB-C option has alt mode DisplayPort™ 1.2 or 15W output) 8 RJ-45 (network) jack 4 USB 2.0 ports with wake from S4/S5 (2) 9 Serial port (optional) 5 USB 3.
Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance.
2 Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Item Description (1) Access panel (2) Power supply 500 W 250 W (3) Speaker (4) Hood sensor (5) Bezel blank, 5.
Item Description (6) WLAN modules Intel Dual Band Wireless-AC 9560 802.11 AC 2x2 WiFi + Bluetooth 5.0 Combo Adapter (vPro) Intel Dual Band Wireless-AC 9560 802.11 AC 2x2 WiFi + Bluetooth 5.0 Combo Adapter (non-vPro) Realtek RTL8821CE 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter (MU-MIMO supported) Realtek RTL8822BE 802.11 ac 2x2 WiFi + BT 4.2 Combo Adapter (MU-MIMO supported) (7) SATA data cable, 17.
Item Description Intel Core i3-8011 processor Intel Pentium G5600 processor Intel Pentium G5500 processor Intel Pentium G5400 processor Intel Celeron G4900 processor (18) Memory module (UDIMM, non-ECC, 1.
Item Description 512-GB, FIPS-140-2 512-GB, OPAL 2, self-encrypting drive (SED) 512-GB 256-GB, FIPS-140-2 256-GB, OPAL 2, self-encrypting drive (SED) 256-GB (26) Optical drives, 9.5 mm DVD Blu-ray-writer DVD±RW drive DVD-ROM drive Miscellaneous parts Description HP USB-Type C to USB Type-A Hub (not illustrated) SATA drive power cable DisplayPort cable DVI monitor cable Adapters DisplayPort to VGA DisplayPort to DVI DisplayPort to HDMI 2.0 USB Type-C to USB 3.
Description USB, grey Power cord Miscellaneous parts 9
3 Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.
Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. ● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
Recommended materials and equipment Materials and equipment that are recommended for use in preventing static electricity include: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwea
● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states. Routine care General cleaning safety precautions 1. Never use solvents or flammable solutions to clean the computer. 2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. 3.
● If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronic supply outlets. CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the keyboard may not function properly. ● Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed out. Be careful not to wipe away lubricants necessary for proper key functions.
strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations. CAUTION: Metric screws have a black finish. U.S. screws have a silver finish and are used on hard drives only. CAUTION: As each subassembly is removed from the computer, it should be placed away from the work area to prevent damage. Cables and connectors Most cables used throughout the unit are flat, flexible cables.
SATA hard drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable 7/7 Number of pins in power cable 15 Maximum data cable length 39.37 in (100 cm) Data interface voltage differential 400-700 mV Drive voltages 3.3 V, 5 V, 12 V Jumpers for configuring drive N/A Data transfer rate 6.0 Gb/s SATA data cable Always use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 6.
Cable management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them. ● Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the parts are moved. ● When folding a flat ribbon cable, never fold to a sharp crease.
4 Removal and replacement procedures Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for disassembly See Routine care, SATA drive guidelines, and disassembly preparation on page 10 for initial safety procedures. 1.
Access panel To access internal components, you must remove the access panel: 1. Prepare the computer for disassembly (Preparation for disassembly on page 18) 2. Slide the access panel release lever to the left (1) so that it locks into place. Then slide the access panel back (2) and lift it off the computer (3). To replace the access panel, reverse the disassembly procedures.
Front bezel 1. Prepare the computer for disassembly (Preparation for disassembly on page 18) 2. Remove the access panel (Access panel on page 19) 3. Lift up the three tabs on the top of the bezel (1), and then rotate the bezel off the chassis (2). To replace the front bezel, reverse the disassembly procedures.
Front bezel security The front bezel can be secured in place by installing a screw through the front of the chassis into the front bezel. 1. Prepare the computer for disassembly (Preparation for disassembly on page 18) 2. Remove the access panel (Access panel on page 19) 3. Remove the silver 6-32 security screw located on the chassis. 4. Make sure the front bezel is installed on the chassis. 5.
Removing bezel blanks On some models, there may be bezel blanks covering the optical drive bays. You must remove the bezel blank before installing an optical drive. To remove a bezel blank: 22 1. Prepare the computer for disassembly (Preparation for disassembly on page 18) 2. Remove the access panel (Access panel on page 19) 3. Remove the front bezel (Front bezel on page 20) 4. To remove a 5.
Optional front bezel dust filter Some models are equipped with an optional front bezel dust filter. You must periodically clean the dust filter so that the dust collected on the filter does not impede air flow through the computer. NOTE: The optional front bezel dust filter is available from HP. To remove, clean, and replace the dust filter: 1. Prepare the computer for disassembly (Preparation for disassembly on page 18) 2.
System board connections Refer to the following illustration and table to identify the system board connectors for your model. 24 Item System board connector System board label Color Component 1 PCI Express x16 downshifted to a x4 X4PCIEXP white Expansion card 2 PCI Express x1 X1PCIEXP2 Black Expansion card 3 PCI Express x1 X1PCIEXP1 Black Expansion card 4 PCI Express x16 X16PCIEXP Black Expansion card 5 SATA 3.
Memory The computer comes with double data rate 4 synchronous dynamic random access memory (DDR4-SDRAM) dual inline memory modules (DIMMs). The memory sockets on the system board are populated with at least one preinstalled memory module. To achieve the maximum memory support, you can populate the system board with up to 64 GB of memory configured in a high-performing dual-channel mode.
DIMM and one 1 GB DIMM, and Channel B should be populated with the other two 1 GB DIMMs. With this configuration, 4 GB will run as dual-channel and 1 GB will run as single-channel. ● In any mode, the maximum operational speed is determined by the slowest DIMM in the system. Removing and installing DIMMs IMPORTANT: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules.
5. Push the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure the latches are in the closed position (3). 6. Replace the computer access panel. 7. Reconnect the power cord and turn on the computer. 8. Lock any security devices that were disengaged when the access panel was removed. The computer should automatically recognize the additional memory the next time you turn on the computer.
Drive cage You must rotate the drive cage to the upright position to access components underneath it. To rotate the drive cage: 28 1. Prepare the computer for disassembly (Preparation for disassembly on page 18) 2. Remove the access panel (Access panel on page 19) 3. Remove the front bezel (Front bezel on page 20). 4. Disconnect the power and data cables from the rear of the drives in the drive cage. 5. Rotate the drive cage up. 6. Rotate the drive cage down. 7.
Drives IMPORTANT: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
Removing and installing drives When installing drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark-blue primary SATA connector on the system board labeled SATA0. ● Connect secondary hard drives and optical drives to any of the light-blue SATA connectors on the system board (labeled SATA1, SATA2, and SATA3). ● You must install mounting screws for hard drives and 5.
5. Push the green drivelock mechanism towards the optical drive (1), and then slide the drive from the drive bay (2).
Installing a 5.25-inch drive 1. Prepare the computer for disassembly (Preparation for disassembly on page 18) 2. Remove the access panel (Access panel on page 19) 3. Remove the front bezel. If you are installing a drive in a bay covered by a bezel blank, remove the bezel blank. See Removing bezel blanks on page 22 for more information. 4. If you are installing an optical drive, install four M3 metric mounting screws (not provided) in the lower holes on each side of the drive.
6. Slide the drive into the drive bay, making sure to align the mounting screws with the mounting slots, until the drive snaps into place. 7. Connect the power cable (1) and data cable (2) to the rear of the optical drive. 8. Connect the opposite end of the data cable to one of the light-blue SATA connectors on the system board. NOTE: Refer to System board connections on page 24 for an illustration of the system board drive connectors. 9. Reassemble the computer. Removing a 9.
3. Disconnect the power cable (1) and data cable (2) from the rear of the drive. IMPORTANT: When removing the cables, pull the tab or connector instead of the cable itself to avoid damaging the cable. 4. Push the green release latch on the right rear side of the drive toward the center of the drive (1), and then slide the drive forward and out of the bay (2). Installing a 9.5 mm slim optical drive 34 1. Prepare the computer for disassembly (Preparation for disassembly on page 18) 2.
4. Align the small pin on the release latch with the small hole on the side of the drive and press the latch firmly onto the drive. 5. Slide the optical drive through the front bezel all the way into the bay (1) so that the latch on the rear of the drive locks into place (2).
6. Connect the power cable (1) and data cable (2) to the rear of the optical drive. 7. Connect the opposite end of the data cable to one of the light-blue SATA connectors on the system board. NOTE: Refer to System board connections on page 24 for an illustration of the system board drive connectors.
Removing a 3.5-inch hard drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. 1. Prepare the computer for disassembly (Preparation for disassembly on page 18) 2. Remove the access panel (Access panel on page 19) 3. Remove the front bezel (Front bezel on page 20). 4. Disconnect the power cable (1) and data cable (2) from the rear of the hard drive. 5.
7. Remove the four mounting screws (two on each side) from the old drive. You will need these screws if you install a new drive. Installing a 3.5-inch hard drive 1. Prepare the computer for disassembly (Preparation for disassembly on page 18) 2. Remove the access panel (Access panel on page 19) 3. Remove the front bezel (Front bezel on page 20). 4. Install mounting screws on the sides of the hard drive using standard 6-32 silver-and-blue mounting screws.
● You can also install a 2.5-inch hard drive into a 3.5-inch drive bay using an adapter bracket similar to the example shown below. – Slide the 2.5-inch drive into the 3.5-inch adapter bracket.
5. 40 – Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws through the underside of the bracket and into the drive. – Install four 6-32 silver-and-blue mounting screws in the adapter bracket (two on each side of the bracket).
6. Slide the drive into the drive bay, making sure to align the mounting screws with the mounting slots, until the drive snaps into place. 7. Rotate the drive cage down (see Drive cage on page 28) 8. Connect the power cable (1) and data cable (2) to the rear of the hard drive. 9. If installing a new drive, connect the opposite end of the data cable to the appropriate system board connector.
Removing a 2.5-inch hard drive 42 1. Prepare the computer for disassembly (Preparation for disassembly on page 18) 2. Remove the access panel (Access panel on page 19) 3. Disconnect the power cable (1) and data cable (2) from the rear of the hard drive. 4. Pull the release lever at the rear of the drive outward (1) and lift the rear of the drive up (2). Then slide the front of the drive back until it stops and pull the drive up and out of the drive bay (3).
Installing a 2.5-inch hard drive 1. Prepare the computer for disassembly (Preparation for disassembly on page 18) 2. Remove the access panel (Access panel on page 19) 3. Install four black-and-blue M3 mounting screws (two on each side of the drive). NOTE: M3 metric mounting screws can be purchased from HP. When replacing a drive, transfer the four mounting screws from the old drive to the new drive. 4. Align the front mounting screws on the drive with the J-slots on the sides of the drive bay.
5. Connect the power cable (1) and data cable (2) to the rear of the hard drive. NOTE: If the 2.5-inch hard drive is the primary drive, connect the other end of the data cable to the dark-blue SATA connector on the system board labeled SATA0. If it is a secondary hard drive, connect the other end of the data cable to one of the light-blue SATA connectors on the system board. 6. Reassemble the computer. Removing and installing an M.2 SSD storage card NOTE: 44 The computer supports 2230 and 2280 M.
6. To remove an M.2 SSD card, remove the screw that secures the card (1), lift the end of the card up (2), and then slide the card out of the system board connector (3). 7. To install an M.2 SSD card, slide the pins on the card into the system board connector while holding the card at approximately a 30° angle (1). Press the other end of the card down (2), and then secure the card with the screw (3). 8. Rotate the drive cage down (see Drive cage on page 28) 9.
1. Prepare the computer for disassembly (Preparation for disassembly on page 18) 2. Remove the access panel (Access panel on page 19) 3. Remove the front bezel (Front bezel on page 20). 4. Disconnect the power and data cables from the rear of the drives in the drive cage. 5. Rotate the drive cage up (see Drive cage on page 28) 6. To remove an Optane memory module, remove the Phillips screw (1), and then pull the Optane memory module away from the connector (2). 7.
NOTE: You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16 socket. For dual graphics card configurations, the first (primary) card must be installed in the PCI Express x16 socket that is NOT downshifted to a x4. To remove, replace, or add an expansion card: 1. Prepare the computer for disassembly (Preparation for disassembly on page 18) 2. Remove the access panel (Access panel on page 19) 3.
● 48 The other two slot covers must be removed with a screwdriver. Insert a flat-bladed screwdriver into the slots on the rear of slot cover (1) and rock the slot cover back and forth (2) to break it free from the chassis.
b. If you are removing a PCI Express x1 card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket. Lift the card straight up (1) then away from the inside of the chassis (2) to remove it. Be sure not to scrape the card against other components. c.
IMPORTANT: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. 8. To install a half-length expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bottom of the bracket on the card slides into the small slot on the chassis. Press the card straight down into the expansion socket on the system board (2).
c. To install a full-length expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bottom of the bracket on the card slides into the small slot on the chassis. Press the card straight down into the expansion socket on the system board (2). d. Rotate the drive cage down (see Drive cage on page 28) e. Connect the power and data cables to the rear of the drives in the drive cage. 10.
Optional rear port The optional rear port is attached to the rear of the chassis with two screws. 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the computer access panel (Access panel on page 19). 3. Disconnect the cable from the system board connector labeled COMA (1). 4. Remove the two hex nut jack screws (2) that secure the port to the rear of the chassis. 5. Remove the optional rear port from the computer (3).
Rear fan The rear fan is secured to the rear of the chassis with three Phillips screws. 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3. Disconnect the fan control cable (1) from the system board connector labeled CHFAN2. 4. Remove the three silver Phillips screws (2) that secure the fan to the rear of chassis. 5. Lift the fan out of the chassis (3). To install the fan, reverse the removal procedure.
Hood lock (solenoid) The hood lock is secured to the rear of the chassis with two screws. 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3. Disconnect the cable (1) from the system board connector labeled HLCK. 4. Remove the two screws (2) that secure the lock to the rear of chassis. 5. Lift the hood lock out of the chassis (3). To install the hood lock, reverse the removal procedure.
Hood sensor The hood sensor is secured in a slot in the rear of the chassis. 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3. Disconnect the cable (1) from the system board connector labeled HSENSE. 4. Using a screwdriver or similar tool, slide the sensor out of the slot in the rear of the chassis (2). To install the hood sensor, reverse the removal procedure.
Option board For a list of available option boards, see Computer major components on page 5. An option board can be installed near the back of the system board that provides an additional connector on the rear I/O panel. NOTE: The image in this section shows a serial port expansion board. To remove the option board: 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3. Remove the rear fan (Rear fan on page 53). 4.
Fan sink Fan sinks are available for models that use up to a 65 W processor and models that use a 95 W processor. CAUTION: The bond between the fan sink and the processor may be very tight. If the computer will power on, before removing the fan sink, turn on the computer until it warms the fan sink. Warming the fan sink lessens the bond between the heat sink and the processor, thereby making separating them easier.
5. Lift the heat sink from atop the processor (3).
6. Each time the heat sink is removed, thoroughly clean the thermal grease from the bottom of the heat sink (1) and apply fresh thermal grease to the top of the processor (2). Replacement thermal material is included with the fan sink and system board spare part kits. CAUTION: Fan sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the fan sink on the processor.
Processor For a list of available processors, see Computer major components on page 5. 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3. Remove the fan sink (Fan sink on page 57). 4. Pull the locking lever away from the processor socket (1). 5. Rotate the locking lever to its fully open position (2). 6. Raise and rotate the microprocessor retainer to its fully open position (3). 7.
WLAN module The WLAN module installs into a slot on the system board. For a list of available WLAN modules, see Computer major components on page 5. To remove the WLAN module: 1. Prepare the computer for disassembly (Preparation for disassembly on page 18) 2. Remove the access panel (Access panel on page 19) 3. Remove the front bezel (Front bezel on page 20). 4. Disconnect the power and data cables from the rear of the drives in the drive cage. 5.
Speaker The speaker is attached to the front of the chassis. Remove it from the inside of the chassis. 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3. Remove the front bezel (Front bezel on page 20). 4. Disconnect the power and data cables from the rear of the drives in the drive cage. 5. Rotate the drive cage up (see Drive cage on page 28) 6.
Card reader The card reader is secured to the front of the chassis under the front bezel. 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3. Remove the front bezel (Front bezel on page 20). 4. Disconnect the power and data cables from the rear of the drives in the drive cage. 5. Rotate the drive cage up (see Drive cage on page 28) 6.
Power supply For a list of available power supplies, see Computer major components on page 5. The power supply is secured to the rear of the chassis with three screws. Three cables connect the power supply to the system board. 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3. Remove the front bezel (Front bezel on page 20). 4. Disconnect the power and data cables from the rear of the drives in the drive cage. 5.
System board 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3. Remove the front bezel (Front bezel on page 20). 4. Disconnect the power and data cables from the rear of the drives in the drive cage. 5. Rotate the drive cage up (see Drive cage on page 28) 6.
7. Disconnect the following cables from the system board: IMPORTANT: Connected cables may vary depending on system configuration. (1) Speaker connector (SPKR) (2) White power supply connector (PWR) (3) Black drive power connector (SATAPWR0) (4) Hard drive connector (SATA0) (5) White power supply connector (PWRCMD) (6) Rear fan connector (CHFAN2) (7) White power supply connector (PWRCPU) (8) Optical drive connector (SATA1) 8. 66 Remove the 10 Torx T15 screws that secure the system board to the chassis.
9. Lift and slide the system board toward the front of the computer to disengage the rear connectors from the chassis (1). 10. Lift the rear of the board (2), and then pull board toward the rear and up and out of the computer (3). When reinstalling the system board, first insert the I/O panel back into the slots in the rear of the chassis, and then align the board with the chassis screw holes. NOTE: When replacing the system board, you must change the chassis serial number in the BIOS.
68 Sys Bd Label Color Component Sys Bd Label Color Component CPUFAN White Processor fan SATA3 Light blue Any SATA Device other than the primary hard drive DIMM4 White Memory module PWRCMD White Power supply DIMM3 Black Memory module CMOS Yellow Reset CMOS DIMM2 White Memory module PSWD Green Clear system passwords DIMM1 Black Memory module X4PCIEXP White Expansion card BAT Black RTC battery X1PCIEXP2 Black Expansion card SPKR White Speaker X1PCIEXP1 Black Expa
5 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices.
4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press Esc. 5. To apply and save changes, select Main > Save Changes and Exit. ● If you have made changes that you do not want applied, select Ignore Changes and Exit. ● To restore settings from the Advanced and Main menus to original values, select Apply Factory Defaults and Exit.
Computer Setup–Main NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-1 Computer Setup—Main Option Description System Information Lists all information in following list if Advanced System Information is selected. Lists smaller subset if Basic System Information is selected.
Table 5-1 Computer Setup—Main (continued) Option Update System BIOS Description ● Hardware subsystem tests ● Component tests ● Show test logs ● Language selection Lets you update the system BIOS from www.hp.com or another network server, from a removable USB drive, or from a file located on the hard drive. Displays current BIOS version information. ● ‘Check HP.
Table 5-1 Computer Setup—Main (continued) Option Description Apply Factory Defaults and Exit Restores the factory system configuration settings to the computer after rebooting. Does not apply to options in the Security menu. Ignore Changes and Exit Exits Computer Setup without applying or saving any changes. Save Changes and Exit Saves changes to current system configuration, exits Computer Setup, and reboots.
Table 5-2 Computer Setup—Security (continued) Option Description ● Requires at least one lower case character ● Allow spaces Clear Password Jumper Select ‘Honor’ to allow or ‘Ignore’ to not allow the absence of the password jumper to clear the passwords at boot up. Default is ‘Honor’. Security Configuration TPM Embedded Security ● TPM Specification Version Displays the current TPM version. ● TPM Device Lets you set the Trusted Platform Module as available or hidden.
Table 5-2 Computer Setup—Security (continued) Option Description ● Unprovision SPM Physical Presence Interface. Notifies the user upon system power up when changes are made to system security policy. The user must agree to the changes to confirm them. Default is enabled. Smart Cover ● Cover Lock. Default is ‘Unlock’. ● Cover Removal Sensor. Lets you disable the cover sensor or configure what action is taken if the computer cover was removed. Default is ‘Disabled’.
Table 5-2 Computer Setup—Security (continued) Option Description successfully entered, the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold-boot sequence. NOTE: This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system. CAUTION: Be aware that these settings take place immediately. A save is not necessary. CAUTION: Be sure to document the DriveLock password.
Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading ■ Previous state—causes the computer to power on automatically as soon as power is restored, if it was on when power was lost. NOTE: If the system is configured to ‘Power On from Keyboard Ports’ (see Power Management Options), then this setting is forced to ‘Power On’. ● Audio Alerts During Boot. Default is enabled. When disabled, most audible beeps from errors, warnings, and password prompts during boot up are suppressed.
Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Delivers two logical processors that can execute multiple tasks simultaneously using the shared hardware resources of a single processor core. Default is enabled. Multi-processor Use this option to disable multi-processor support under the operating system. Default is enabled. Virtualization Technology (VTx) (Intel only) Controls the virtualization features of the processor.
Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Internal Speakers (does not affect external speakers) Clear to disable the chassis speaker or speakers. This function is applicable to normal audio playback in the operating system and does not affect the error or warning beeps during POST. Default is enabled. Increase Idle Fan Speed(%) Sets idle fan speed percentage. This setting only changes the minimum fan speed. The fan is still automatically controlled.
Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Power Management Options Runtime Power Management (enable/disable) Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled. Extended Idle Power States (enable/disable) Allows certain operating systems to decrease the processors power consumption when the processor is idle. Default is enabled.
Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Verbose boot shows additional logging information during the boot. mainly for debugging if something goes wrong during bootup. Watchdog Timer (enable/disable). Default is enabled. Allows you to set amount of time for a operating system and BIOS watchdog alert to be sent if the timers are not deactivated.
6 Troubleshooting without diagnostics This chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions.
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ● Be in front of your computer when you call. ● Write down the computer serial number, product ID number, and monitor serial number before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was recently added to your system. ● Remove any software that was recently installed.
● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on some models only) and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter.
Computer date and time display is incorrect. Cause Solution RTC (real-time clock) battery may need to be replaced. Reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement.
Poor performance. Cause Solution Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved memory back to the system. Restart the computer. Virus resident on the hard drive. Run virus protection program. Too many applications running. 1. Close unnecessary applications to free up memory. 2. Add more memory. 3. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray.
System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution 1. If equipped with a voltage selector, check that the voltage selector (located on the rear of the power supply) is set to the appropriate voltage. Proper voltage setting depends on your region. 2. Remove the expansion cards one at a time until the 5V_aux light on the system board turns on. 3. Replace the system board. OR Press and hold the power button for less than 4 seconds.
Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on rear of computer chassis (some models) not switched to correct line voltage (115V or 230V). Select the proper AC voltage using the selector switch. Power supply will not turn on because of internal power supply fault. Replace the power supply.
Solving hard drive problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. 1. In Windows 10, type file in the taskbar search box, and then select File Explorer from the list of applications. In the left column, expand This PC, right-click on a drive, select Properties, and then select the Tools tab. Under Error checking click Check. 2. Use a utility to locate and block usage of bad sectors. If necessary, reformat the hard disk. Disk transaction problem.
Nonsystem disk/NTLDR missing message. Cause Solution the File Backup Program option, and then restore the system. 3. Install system files for the appropriate operating system. Hard drive boot has been disabled in Computer Setup. Run the Computer Setup utility and enable the hard drive entry in the Advanced > Boot Options list. Bootable hard drive is not attached as first in a multi-hard drive configuration.
Media card will not work in a digital camera after formatting it in Windows. Cause Solution use the FAT (FAT16 & FAT12) format and can not operate with a FAT32 formatted card. A write-protected or locked error occurs when attempting to write to the media card. Cause Solution Media card is locked. Locking the media card is a safety feature that prevents writing to and deleting from an SD/Memory Stick/PRO card.
After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer. Cause Solution The operating system needs time to recognize the device if the reader was just installed into the computer and you are turning the PC on for the first time. Wait a few seconds so that the operating system can recognize the reader and the available ports, and then recognize the media inserted in the reader.
Blank screen (no video). Cause Solution To access Control Panel in Windows 10, type control panel in the taskbar search box, and then select Control Panel from the list of applications. 2. Monitor is configured to use an input that is not active. Expand the Resolution box, and then use the sliding control to reset the resolution. Use the monitor's on-screen menu controls to select the input that is being driven by the system.
Dim characters. Cause Solution The brightness and contrast controls are not set properly. Adjust the monitor brightness and contrast controls. Cables are not properly connected. Check that the graphics cable is securely connected to the graphics card (if applicable) or video connector and the monitor. Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics drivers may not be loaded.
“Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what the monitor supports. Restart the computer and enter Safe Mode. Change the settings to a supported setting then restart the computer so that the new settings take effect. To enter Safe Mode in Windows 10: 1. Log into the computer using an Administrator account. 2. Type msconfig in the taskbar search box, and then select msconfig from the list of applications. 3.
Headset microphone connected to the front is not working or is very quiet. Cause Solution The front Headset connector supports CTIA (Cellular Telephone Industries Association) style headsets and not OMTP (Open Mobile Terminal Platform) style headsets. These differ by the microphone connections. Make sure that a CTIA style headset is being used or use an OMTP style headset with a commercially available adapter that converts an OMTP headset to the CTIA pinout. Sound cuts in and out.
Sound from headphones is not clear or muffled. Cause Solution Headphones are plugged into the rear audio output connector. The rear audio output connector is for powered audio devices and is not designed for headphone use. Plug the headphones into the headphone connector on the front of the computer. Computer appears to be locked up while recording audio. Cause Solution The hard disk may be full. Before recording, make sure there is enough free space on the hard disk.
Printer will not print. Cause Solution where [printer port] is the address of the printer being used. If the printer works, reload the printer driver. To run MS-DOS commands, press the Windows key + r, type cmd in the Open box, and then click OK. If you are on a network, you may not have made the connection to the printer. Make the proper network connections to the printer. Printer may have failed. Run printer self-test. Printer will not turn on.
Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard connector is not properly connected. Shut down the computer, reconnect the keyboard to the back of the computer, and then restart the computer. Program in use has stopped responding to commands. Shut down your computer using the mouse and then restart the computer. Keyboard needs repairs. See the Worldwide Limited Warranty for terms and conditions. Computer is in Sleep state.
Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen.
Computer will not start. Cause Solution 3. If you still cannot resolve the issue, contact Customer Support. Power LED flashes Red three times and then white two times. Cause Solution Memory is installed incorrectly or is bad. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module.
Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications. Network controller is disabled. 1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system using Device Manager.
Network controller stopped working when an expansion board was added to the computer. Cause Solution The network controller requires drivers. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. Network controller stops working without apparent cause. Cause Solution The cable is not securely connected.
NOTE: The memory count will be affected by configurations with the Management Engine (ME) enabled. The ME uses 8MB of system memory in single channel mode or 16MB of memory in dual-channel mode to download, decompress, and execute the ME firmware for Out-of-Band (OOB), third-party data storage, and other management functions. System will not boot or does not function properly after installing additional memory modules. Cause Solution A memory module is not installed in the DIMM1 or XMM1 socket.
Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. System will not boot from CD-ROM or DVD drive. Cause Solution The device is attached to a SATA port that has been hidden in the Computer Setup utility. Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Advanced > Port Options.
Movie will not play in the DVD drive. Cause Solution Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock. Use DVD software to remove parental lock. Media installed upside down. Reinstall media. Cannot eject compact disc (tray-load unit). Cause Solution Disc not properly seated in the drive. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly.
Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows. USB flash drive not found (identified). Cause Solution The device is attached to a USB port that has been hidden in Computer Setup.
Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected. 1. Turn off the computer. 2. Reconnect the device to the front of the computer and restart the computer. The device does not have power.
Unable to connect to the Internet. Cause Solution 2. Click Internet Options. 3. In the Browsing history section, click the Delete button. 4. Select the Cookies and website data check box and click the Delete button. Cannot automatically launch Internet programs. Cause Solution You must log on to your ISP before some programs will start. Log on to your ISP and launch the desired program.
7 POST error messages and diagnostic front panel LEDs and audible codes This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and nonerror text messages.
Control panel message 008–Microcode Patch Error 009–PMM Allocation Error during MEBx Download Description Recommended action RTC (real-time clock) battery may need to be replaced. problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery. Processor is not supported by the BIOS. 1. Upgrade BIOS to proper version. 2. Change the processor. 1. Reboot the computer. 2.
Control panel message Description Recommended action 00E-Inventory Error during MEBx Execution BIOS information passed to the MEBx resulted in a failure. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version. 3. If the error still persists, replace the system board. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version. 3. If the error still persists, replace the system board.
Control panel message 302-Hard Disk 2: SMART Hard Drive Detects Imminent Failure 309 – 30C: Hard Disk 3–6: SMART Hard Drive Detects Imminent Failure Description Recommended action Hard drive is about to fail. (Some hard drives have a hard drive firmware patch that will fix an erroneous error message.) Hard drive is about to fail. (Some hard drives have a hard drive firmware patch that will fix an erroneous error message.) 2. Apply hard drive firmware patch if applicable. (Available at http://www.hp.
Control panel message Description Recommended action 403-Serial Port D Address Conflict Detected Both external and internal serial ports are assigned to the same resources. 1. Remove any serial port expansion cards. 2. Clear CMOS. (See Password security and resetting CMOS on page 117.) 3. Reconfigure card resources and/or run Computer Setup or Windows utilities. If a PCI expansion card was recently added, remove it to see if the problem remains.
Control panel message Description Recommended action 904-SATA Cabling Error One or more SATA devices are improperly attached. For optimal performance, the SATA 0 and SATA 1 ports should be used for hard drives before other ports. Ensure SATA connectors are used in ascending order. For one device, use SATA 0. For two devices, use SATA 0 and SATA 1. For three devices, use SATA 0, SATA 1, and SATA 2. 90B-Fan Failure The system has detected that a cooling fan is not operating correctly. 1. Reseat fan.
Number of long beeps/blinks Error category 2 BIOS 3 Hardware 4 Thermal 5 System board Patterns of blink/beep codes are determined by using the following parameters: ● 1 second pause occurs after the last major blink. ● 2 second pause occurs after the last minor blink. ● Beep error code sequences occur for the first 5 iterations of the pattern and then stop. ● Blink error code sequences continue until the computer is unplugged or the power button is pressed.
8 Password security and resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: administrator password and power-on password. When you establish only an administrator password, any user can access all the information on the computer except Computer Setup.
1. Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. 2. With the power cord disconnected, press the power button again to drain the system of any residual power. WARNING! To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet, and allow the internal system components to cool before touching.
Clearing and resetting the BIOS The CMOS button resets BIOS settings to default, but does not clear the passwords or affect any of the other Security settings. On Intel systems with advanced manageability features, the CMOS button will also partially unprovision AMT. 1. Turn off the computer and any external devices, and disconnect the power cord from the power outlet. 2. Disconnect the keyboard, monitor, and any other external equipment connected to the computer.
9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it.
Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. In the HP PC Hardware Diagnostics section, select Download, and then select the installation location: To run the tool on your computer, download it to the computer desktop. – or – To run the tool from a USB flash drive, download it to a USB flash drive. 3. Select Run.
NOTE: If you need to stop a diagnostic test, press esc. Starting HP PC Hardware Diagnostics UEFI To start HP PC Hardware Diagnostics UEFI, follow these steps: 1. Turn on or restart the computer, and quickly press esc. 2. Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a. Connected USB flash drive NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 122. 3.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload results to a preconfigured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
3. Make your customization selections. 4. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts.
A Battery replacement The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery. WARNING! The computer contains an internal lithium manganese dioxide battery. There is a risk of fire and burns if the battery is not handled properly. To reduce the risk of personal injury: Do not attempt to recharge the battery.
b. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Type 2 a. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery (1). When the battery pops up, lift it out (2). b. To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up (1).
b. Insert the new battery and position the clip back into place. NOTE: After the battery has been replaced, use the following steps to complete this procedure. 8. Replace the computer access panel. 9. Reconnect the power cord and any external devices, and then turn on the computer. 10. Reset the date and time, your passwords, and any special system setups using Computer Setup. 11. Lock any security devices that were disengaged when the computer access panel was removed.
B Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) CSA Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) SEV Finland (1) SETI United Kingdom (1) BSI France (1) UTE United States (2) UL Germany (1) VDE 1.
C Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning message. The computer will reboot. i.
Nonvolatile memory usage Nonvolatile Memory Type HP Sure Start flash (select models only) Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? 8 MBytes No Yes What is the purpose of this memory? Provides protected backup of critical System BIOS code, EC firmware, and critical computer configuration data for select platforms that support HP Sure Start.
Nonvolatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write-protected? product, and then follow the on-screen instructions. Intel Management 1.5 MBytes or 7 Engine Firmware MBytes (present only in select Elite or Z models. For more information, go to http://www.hp.com/ support.
Questions and answers 1. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and answer 6 for steps to securely erase data. Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for information about resetting the keys. 2. a.
IMPORTANT: Resetting will result in the loss of information. These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about resetting the keys. 7. a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. b. Select Main, and then select Reset Security to Factory Defaults. c. Follow the on-screen instructions. d.
D Specifications Item Metric U.S. Width 6.1 in 154 mm Depth 14.6 in 370 mm Height 14.4 in 365 mm Weight 24.98 lb 11.
Index A access panel illustrated 5 locked 85 removal 19 administrator password 117 antennas disconnecting 61 audible codes 115 audio problems 95 B battery disposal 15 battery replacement 125 beep codes 115 BIOS clearing and resetting 119 booting options Full Boot 110 Quick Boot 110 C cable management 17 cable pinouts, SATA data 16 card reader removal and replacement 63 card reader assembly illustrated 7 cautions AC power 10 cables 15 cooling fan 14 electrostatic discharge 10 keyboard cleaning 13 keyboard ke
M.2 SSD card 44, 45 memory 25 slim optical drive 34 Internet access problems 108 K keyboard cleaning 13 keyboard problems L locks front bezel 98 21 M M.
software problems 109 servicing computer 14 solid-state drives sizes 6, 7 speaker illustrated 5 removal and replacement 62 specifications computer 136 static electricity 10 system board illustrated 7 removal and replacement 65 SATA connectors 16 system board connections 24 system memory, removing personal data from volatile 130 T temperature control 12 tools, servicing 14 Torx T15 screwdriver 14 V ventilation, proper 12 W wireless antennas disconnecting 61 WLAN module removal 61 spare part number 61 Inde
