Maintenance and Service Guide

Determining the BIOS version ...................................................................................... 154
Downloading a BIOS update ......................................................................................... 154
Changing the boot order using the f9 prompt ................................................................................ 155
TPM BIOS settings (select products only) ......................................................................................................... 155
Using HP Sure Start (select products only) ....................................................................................................... 156
10 Using HP PC Hardware Diagnostics ............................................................................................................ 157
Using HP PC Hardware Diagnostics Windows (select products only) ............................................................... 157
Downloading HP PC Hardware Diagnostics Windows ..................................................................... 157
Downloading the latest HP PC Hardware Diagnostics Windows version ..................... 158
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ................................................................................................... 158
Installing HP PC Hardware Diagnostics Windows ........................................................................... 158
Using HP PC Hardware Diagnostics UEFI ........................................................................................................... 158
Starting HP PC Hardware Diagnostics UEFI .................................................................................... 159
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ............................................ 159
Downloading the latest HP PC Hardware Diagnostics UEFI version ............................ 159
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ................................................................................................... 159
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ........................................... 160
Downloading Remote HP PC Hardware Diagnostics UEFI ............................................................... 160
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ............... 160
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number .......................................................................................................................... 160
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................. 160
11 Backing up, restoring, and recovering ........................................................................................................ 162
Backing up information and creating recovery media ...................................................................................... 162
Using Windows tools ....................................................................................................................... 162
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ... 162
Restoring and recovery ..................................................................................................................................... 163
Restoring, resetting, and refreshing using Windows tools ............................................................ 163
Recovering using HP Recovery media ............................................................................................. 163
Changing the computer boot order ................................................................................................ 163
12 Specications .......................................................................................................................................... 164
Computer specications .................................................................................................................................... 164
35.6 cm (14.0 in.) display specications ........................................................................................................... 165
M.2 PCIe solid-state drive specications .......................................................................................................... 166
M.2 SATA solid-state drive specications ......................................................................................................... 167
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