Maintenance and Service Guide HP EliteBook 830 G6 Notebook PC
© Copyright 2019 HP Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. DisplayPort and the DisplayPort logo are trademarks owned by the Video Electronics Standards Association (VESA) in the United States and other countries. Intel, Core, Optane, XMM, and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should be accessed only by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider only parts," can damage the computer or void your warranty.
iv Important Notice about Customer Self-Repair Parts
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
vi Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 Components .................................................................................................................................................. 7 Right ......................................................................................................................................................................
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 32 Component replacement procedures .................................................................................................................. 32 Preparation for disassembly ............................................................................................................. 32 Bottom cover ..........................................................................
Using HP Sure Start (select products only) ......................................................................................................... 80 9 Using HP PC Hardware Diagnostics ................................................................................................................ 81 Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 81 Downloading HP PC Hardware Diagnostics Windows .............................
13 Statement of memory volatility .................................................................................................................. 94 Nonvolatile memory usage ................................................................................................................................. 96 Questions and answers .......................................................................................................................................
1 Product description Table 1-1 Product components and their descriptions Category Description Product Name HP EliteBook 830 G6 Notebook PC Processors 8th-generation Intel® Core™ processors Intel Core i7-8665U (1.9 GHz, turbo up to 4.8 GHz, 8 MB SmartCache, quad core, 15 W; Intel UHD Graphics 620) Intel Core i7-8565U (1.8 GHz, turbo up to 4.6 GHz, 8 MB SmartCache, quad core, 15 W; Intel UHD Graphics 620) Intel Core i5-8365U (1.6 GHz, turbo up to 4.
Table 1-1 Product components and their descriptions (continued) Category Description 250 nits, 45% CG, eDP, slim, privacy, with HD + IR camera, Touch-on Panel (TOP), with WWAN Privacy, 970 nits, 72% CG, eDP + PSR, flat, Ambient Light Sensor, with HD + IR camera, with WWAN, Touch-on Panel (TOP) Memory Two memory module slots Memory is customer accessible/upgradeable DDR4-2400 dual channel support Supports up to 32 GB of system RAM in the following configurations: Primary storage ● 32768 MB (16384 MB ×
Table 1-1 Product components and their descriptions (continued) Category Description Ethernet Intel Ethernet Connection I219-LM 10/100/1000 (vPro) Intel Ethernet Connection I219-V 10/100/1000 (non-vPro) S3/S4/S5 Wake-on-LAN The following support S3/S4/S5 wake on LAN/HBMA (via out of band): HP Elite USB-C Dock G4, HP USB-C Universal Dock, HP Thunderbolt Dock 120 W G2, and HP USB-C Mini Dock.
Table 1-1 Product components and their descriptions (continued) Category Description ● Intel XMM 7360 LTE-Advanced (CAT 9) ● Intel XMM 7560 LTE-Advanced Pro (CAT 16) WWAN modules are compatible with a programmable removable eSIM Support for models without WWAN Support for WWAN after market option (AMO) Ports USB Type-C (Thunderbolt) port USB 3.1 Gen 1 port USB 3.1 Gen 1 charging port HDMI 1.
Table 1-1 Product components and their descriptions (continued) Category Description 45 W Smart right angle, 4.5 mm - Argentina 45 W Smart right angle, 4.5 mm, 2-prong (Japan only) 45 W Straight USB Type C Power cord 2-wire plug (C7), 1.0 m 3-wire plug (C5), 1.8 m 3-wire plug (C5), 1.0 m Duckhead power cord (C5) 1.0 m Duckhead power cord (C5) 1.8 m Duckhead power cord (C5) Security Security lock Trusted Platform Module (TPM) 2.
Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Professional 64 Windows 10 Professional 64 Chinese Market Windows 10 Professional 64 StF MSNA Strategic Windows 10 Professional 64 StF MSNA Standard Windows 10 Professional 64 StF MSNA Plus FreeDOS 3.
2 Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right NOTE: Refer to the illustration that most closely matches your computer. Table 2-1 Right-side components and their descriptions Component Description (1) SIM card slot (select products only) Supports a wireless subscriber identity module (SIM) card.
Table 2-1 Right-side components and their descriptions (continued) Component Description ● Amber (right): Activity is occurring on the network. (6) Docking connector Connects an optional docking device. (7) USB Type-C SuperSpeed port and DisplayPort connector When the computer is on, connects and charges most USB devices that have a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides highspeed data transfer.
Left Table 2-2 Left-side components and their descriptions Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
Display Table 2-3 Display components and their descriptions Component Description (1) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide area networks (WWANs). (2) Ambient light sensor (select products only) Adjusts the brightness of the display, depending on the ambient light. (3) Internal microphones Record sound. (4) Camera light(s) (select products only) On: One or more cameras are in use.
Table 2-3 Display components and their descriptions (continued) Component Description To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. Keyboard area Touchpad Table 2-4 Touchpad components and their descriptions Component Description (1) Pointing stick Moves the pointer on the screen. (2) Left pointing stick button Functions like the left button on an external mouse.
Lights Table 2-5 Lights and their descriptions Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (2) Caps lock light On: Caps lock is on, which switches the key input to all capital letters.
Table 2-5 Lights and their descriptions (continued) Component Description (9) Call answer light On: Call answer is on. (10) Call end light On: Call end is on. Buttons, speakers, and fingerprint reader Table 2-6 Buttons, speakers, and fingerprint reader and their descriptions Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep.
Table 2-6 Buttons, speakers, and fingerprint reader and their descriptions (continued) Component Description ▲ (2) Vents (2) Right-click the Power meter icon and then select Power Options. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) Speakers (2) Produce sound.
Special keys Table 2-8 Special keys and their descriptions Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. See Hot keys (select products only) on page 14. (3) Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.
Bottom Table 2-9 Bottom components and their descriptions Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Front Table 2-10 Front components and their descriptions Component (1) (2) Description Power light Wireless light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
Table 2-12 Service label components (continued) Component (3) Serial number (4) Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 18 for details.
Table 3-1 Computer major components and their descriptions Item Component Spare part number (1) Display assembly (non-touch) not available as a whole assembly IMPORTANT: All display assemblies are available as spare parts at the subcomponent level only. For more display assembly spare part information,Display assembly subcomponents on page 23.
Table 3-1 Computer major components and their descriptions (continued) Item (15) (16) (17) 22 Component Spare part number 16 GB 937438-852 WLAN/Bluetooth combo card: Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (non-vPro) L22634-002 Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (vPro) L28418-002 Intel Wi-Fi 6 AX200 802.11ax 2 × 2 + Bluetooth 5 (non-vPro) L35282-002 Intel Wi-Fi 6 AX200 802.
Display assembly subcomponents Item Component (1) Bezel: (2) Spare part number For use in models with microphone modules L60617-001 For use in models with an HD camera (includes camera privacy cover) L60618-001 For use in models with an IR camera (includes camera privacy cover) L60619-001 For use in models with an IR camera and an ambient light sensor (includes camera privacy cover) L60620-001 Raw panel: Display assembly subcomponents 23
Item Component Spare part number FHD, non-touch, 250 nits L60603-001 FHD, non-touch, for use in models with an IR camera and ambient light sensor, 400 nits L60609-001 FHD, touch-on panel (TOP), 250 nits L60610-001 FHD, non-touch, privacy, 1000 nits L60613-001 FHD, touch-on panel (TOP), privacy, 970 nits L60614-001 Camera module (includes microphone): (3) IR camera L60621-001 (4) HD camera L60622-001 Microphone module (not shown) L60630-001 Camera cables: L60602-001 (Cable Kit) L72085-0
Miscellaneous parts Component Spare part number AC adapter, non-PFC, 4.5 mm: 65 W HP Smart AC adapter, 3-prong 710412-001 65 W HP Smart AC Adapter for use in Argentina 710340-850 65 W HP Smart AC adapter, EM 913691-850 65 W, wall mount, 3-pin, USB-C, 1.8 m L32392-001 45 W HP Smart AC adapter, 2 prong 742436-001 45 W HP Smart AC Adapter 741727-001 45 W HP Smart AC Adapter for use in Argentina 741553-852 45 W, wall mount, 3-pin, USB-C, 1.8 m L32390-001 Power cord, C5, conventional, 1.
26 Component Spare part number For use in North America L19367-002 For use in the People’s Republic of China L19368-002 For use in South Korea L19366-002 For use in the United Kingdom L19373-002 For use in North America L27467-001 For use in the People’s Republic of China L27468-001 For use in the South Korea L32923-001 For use in the United Kingdom L27470-001 Plastics Kit (includes SIM card insert, fingerprint reader insert, smart card reader insert, camera privacy cover) L60631-001 Mi
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Non-conductive, non-marking pry tool ● Magnetic Phillips P1 screwdriver ● Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.
● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to electronic components: ● Wrist straps are flexible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin.
● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tube
5 Removal and replacement procedures for Customer Self-Repair parts This chapter provides removal and replacement procedures for Customer Self-Repair parts. NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location.
2. Loosen the six captive screws (1) and the two inset captive screws (2) that secure the bottom cover. 3. Starting under the display (1), pry and lift the bottom cover off the computer (2). Reverse the removal procedures to install the bottom cover.
Solid-state drive (SSD) Table 5-2 Solid-state drive descriptions and part numbers Description Spare part number 2 TB, PCIe, TLC L60650-001 1 TB, PCIe, TLC L60649-001 512 GB, PCIe, TLC L60646-001 512 GB, PCIe, self-encrypting drive (SED), Opal 2, TLC L60644-001 512 GB, SATA-3, FIPS-140-2, TLC L60645-001 512 GB, PCIe, value L60647-001 512 GB, PCIe + 32 GB Optane Memory L60648-001 256 GB, PCIe, NVMe, TLC L60642-001 256 GB, PCIe, NVMe, value L60643-001 256 GB, SATA-3, self-encrypting drive (
Memory modules NOTE: Primary and expansion memory is installed in a side-by-side configuration in the bottom of the computer. If only one memory module is installed, it must be installed in the socket labeled 1. Table 5-3 Memory module descriptions and part numbers Description Spare part number 4 GB (DDR-2666) L10598-852 8 GB (DDR-2666) 937236-852 16 GB (DDR-2666) 937438-852 IMPORTANT: Before adding new memory, make sure you update the computer to the latest BIOS, available at www.hp.com.
2. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The socket labeled 2 houses the expansion memory module and the socket labeled 1 houses the primary memory module. The removal procedure is the same for both memory sockets. Reverse this procedure to install a memory module.
WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. The WLAN module and WWAN module are not interchangeable. Table 5-4 WLAN/Bluetooth combo card descriptions and part numbers Description Spare part number Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (non-vPro) L22634-002 Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (vPro) L28418-002 Intel Wi-Fi 6 AX200 802.
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
WWAN module The WLAN module and WWAN module are not interchangeable. The WWAN module is available on select models only. Table 5-5 WWAN module descriptions and part numbers Description Spare part number Intel XMM 7360 LTE-Advanced (CAT 9) L15398-002 Intel XMM 7560 LTE-Advanced Pro (CAT 16) L27188-002 Intel XMM 7262 LTE-Advanced (CAT 6) L35286-002 Before removing the WWAN module, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 32). 2.
4. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.
Keyboard In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes.
NOTE: The screws are labeled with a keyboard symbol. 2. Insert a screwdriver or similar thin tool into the hole near the fan, and then press on the back of the keyboard until it disengages from the computer (2). NOTE: Cables connect the bottom of the keyboard to the system board. Make sure not to prematurely pull the keyboard cables out of the system board connectors. 3. 42 Position the computer upright with the front toward you, and then open the computer as far as possible.
4. Pry and lift to disengage the top of the keyboard (1), and then lift the rear of the keyboard (2). 5. Rotate the keyboard onto the palm rest (1). 6. Disconnect the keyboard cable from the system board ZIF connector (2). 7. Disconnect the pointing stick cable from the system board ZIF connector (3). 8. Disconnect the backlight cable from the system board ZIF connector (4) (select models only). 9. Remove the keyboard (5). Reverse this procedure to install the keyboard.
6 Removal and replacement procedures for authorized service provider parts IMPORTANT: Components described in this chapter should be accessed only by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 18 for details.
Battery Table 6-1 Battery description and part number Description Spare part number Battery, 3 cell, 50 Whr, 4.33 Ahr 933321-855 NOTE: HP recommends that the battery power cable be disconnected from the system board before removing any part. You can disconnect the cable without removing the battery. Before removing the battery, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 32). 2. Remove the bottom cover (see Bottom cover on page 32).
3. Rotate the top of the battery upward (1), and then lift the battery out of the computer (2). IMPORTANT: When installing the battery, insert the tabs on the bottom of battery into the clips built into the computer (3), and then rotate the battery into place Reverse the removal procedures to install the battery.
RJ-45 board with bracket Table 6-2 RJ-45 board with bracket description and part number Description Spare part number RJ-45 board with bracket L19425-001 Before removing the RJ-45 board and bracket, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 32). 2. Remove the bottom cover (see Bottom cover on page 32). 3. Disconnect the battery cable from the system board (see Battery on page 45). Remove the RJ-45 board and bracket: 1.
Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal material. Table 6-3 Heat sink description and part number Description Spare part number Heat sink L60623-001 Before removing the heat sink assembly, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 32). 2. Remove the bottom cover (see Bottom cover on page 32). 3. Disconnect the battery cable from the system board (see Battery on page 45).
2. Thoroughly clean the thermal material from the surfaces of the system board components (1) and the heat sink (2) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Reverse this procedure to install the heat sink.
RTC battery Table 6-4 RTC battery description and part number Description Spare part number RTC battery L13694-001 Before removing the RTC battery, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 32). 2. Remove the bottom cover (see Bottom cover on page 32). 3. Disconnect the battery cable from the system board (see Battery on page 45). Remove the RTC battery: 1. Disconnect the RTC battery cable from the system board (1). 2.
Power button board Table 6-5 Power button board description and part number Description Spare part number Power button board assembly L60628-001 Power button board cable L60602-001 (Cable Kit) L72085-001 (Cable Kit, privacy) Before removing the power button board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 32). 2. Remove the bottom cover (see Bottom cover on page 32). 3.
Speaker assembly Table 6-6 Speaker assembly description and part number Description Spare part number Speaker assembly (includes cable) L13684-001 Before removing the speaker assembly, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 32). 2. Remove the bottom cover (see Bottom cover on page 32). 3. Disconnect the battery cable from the system board (see Battery on page 45). Remove the speaker assembly: 1.
Touchpad Table 6-7 Touchpad and cable descriptions and part numbers Description Spare part number Touchpad without NFC antenna L60597-001 Touchpad with NFC antenna L60598-001 Touchpad cable L60602-001 (Cable Kit) L72085-001 (Cable Kit, privacy) Before removing the touchpad, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 32). 2. Remove the bottom cover (see Bottom cover on page 32). 3. Remove the battery (see Battery on page 45).
Touchpad button board Table 6-8 Touchpad button board description and part number Description Spare part number Touchpad button board L19426-001 Before removing the touchpad button board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 32). 2. Remove the bottom cover (see Bottom cover on page 32). 3. Remove the battery (see Battery on page 45). Remove the touchpad button board: 1.
NFC module Table 6-9 NFC module and cable descriptions and part numbers Description Spare part number NFC module (includes antenna cable and foam) L64720-001 Before removing the NFC module, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 32). 2. Remove the bottom cover (see Bottom cover on page 32). 3. Remove the battery (see Battery on page 45). Remove the NFC module: 1.
Smart card reader Table 6-10 Smart card reader, insert, and cable descriptions and part numbers Description Spare part number Smart card reader L60626-001 Smart card insert L60627-001 Smart card reader cable (available in Cable Kit) L60602-001 (Cable Kit) L72085-001 (Cable Kit, privacy) Before removing the card reader, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 32). 2. Remove the bottom cover (see Bottom cover on page 32). 3.
Fan Table 6-11 Fan description and part number Description Spare part number Fan L60624-001 Before removing the fan, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 32). 2. Remove the bottom cover (see Bottom cover on page 32). 3. Remove the battery (see Battery on page 45). 4. Remove the keyboard (see Keyboard on page 41).
6. Remove the fan from the computer (3). Reverse this procedure to install the fan.
System board NOTE: All system board spare part kits include replacement thermal material.
60 2. Remove the two Phillips M2.5 × 3.0 screws that secure the system board to the computer. 3. Close the computer and position it upside down.
4. Disconnect the following cables from the system board: (1) Speaker cable (2) Display cable (3) Camera cable (4) Power button board cable (ZIF) (5) Smart card reader cable (ZIF) (6) NFC module cable (ZIF) (7) Fingerprint reader cable (reverse ZIF) (8) RTC battery cable 5. Remove the Phillips M2.0 × 3.0 screw (1) that secures the USB connector bracket to the computer, and the lift the bracket off the system board (2).
6. Remove the six Phillips M2.0 × 3.0 screws (3) that secure the system board to the computer. 7. Lift the right side of the system board up at an angle (1). 8. Pull the system board up and toward the right to disengage the connectors from the left side of the computer, and then remove the system board (2). Reverse this procedure to install the system board.
Fingerprint reader assembly Table 6-13 Fingerprint reader assembly, bracket, gasket and cable descriptions and part numbers Description Spare part number Fingerprint reader assembly (includes EMI gasket) L60625-001 Fingerprint reader cable L60602-001 (Cable Kit) L72085-001 (Cable Kit, privacy) Fingerprint reader bracket L65688-001 Fingerprint reader insert (for use in models without a fingerprint reader) L60631-001 (Plastics Kit) Before removing the fingerprint reader assembly, follow these steps:
3. Use a tool to release the fingerprint reader board from the computer (1), and then remove the assembly from the computer (2). Reverse this procedure to install the fingerprint reader assembly.
Display assembly Before removing the display assembly, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 32). 2. Remove the bottom cover (see Bottom cover on page 32). 3. Disconnect the battery cable from the system board (see Battery on page 45). Remove the display assembly: 1. Disconnect the antenna cables from the WWAN module (1) and the WLAN module (2). 2. Disconnect the display cable (3) and the camera cable (3) from the system board. 3.
6. Lift the display assembly straight up and remove it (3). IMPORTANT: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance. 7. 66 If you need to remove the display bezel, flex the top (1) of the bezel, the inside edges of the left and right sides (2), and then the bottom (3) of the bezel until it disengages from the display enclosure.
8. Remove the display bezel (4). The display bezel (kit includes camera privacy cover) is available using the following spare part numbers: Models with a microphone module: L60617-001 Models with an HD camera: L60618-001 Models with an IR camera: L60619-001 Models with an IR camera and an ambient light sensor: L60620-001 9. Two different camera modules are available. Refer to the following procedure appropriate for your computer if it is necessary to replace the camera module: a.
The HD camera module is available as spare part number L60622-001. The microphone module is available as spare part number L60630-001. b. IR camera Remove the tape from on top of the module (1), lift upward to disengage the module from the adhesive on the display enclosure (2), disconnect the cables from the left and right sides of the module (3), and then remove the camera module from the display (4). The IR camera module is available as spare part number L60621-001.
10. If it is necessary to remove the ambient light sensor board, remove the foil shield from on top of the board (1), lift upward to disengage the board from the adhesive on the display enclosure (2), disconnect the cable from the board (3), and then remove the board from the display (4). The ambient light sensor board is available as spare part number L60629-001. 11. If it is necessary to remove the display panel from the enclosure, remove the four Phillips M2.0 × 2.
13. On the back of the display panel, lift the tape from on top of the connector (2), and then disconnect the display cable from the rear of the panel (3).
14. If it is necessary to replace the display hinge cover, hinges, or both, rotate top of hinge cover away from display enclosure to disengage the tabs (1), and then pull the cover off the enclosure (2). The display hinge cover is available in the Hinge Kit as spare part number L13683-001. 15. If it is necessary to replace the display hinges, remove the three Phillips M2.5 × 10.0 screws that secure each hinge (1), and then remove the hinges from the display enclosure (2).
16. If it is necessary to replace the camera cable: Camera cables are available in the Cable Kit as spare part number L60602-001 in models without a privacy display and L72085-001 in models with a privacy display. a. HD camera models Disconnect the cable from the camera (1), and then remove the cable from the display enclosure (2). b.
17. If it is necessary to replace the WLAN antenna cables, peel the antennas from the top of the display enclosure (1), remove the antenna cables from the routing path on the bottom of the display enclosure (2), and then remove the antenna cables (3). NOTE: The WLAN antennas are included with the display enclosure. 18.
Top cover Table 6-14 Top cover description and part number Description Spare part number Top cover (includes power button) L60632-001 The top cover remains after removing all other spare parts from the computer.
7 Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that occurs at system startup, the BIOS validates the functionality of the following subsystems and conditions: ● AC adapter ● System board power ● Processor failure ● BIOS corruption ● Memory failure ● Graphics failure ● System board failure ● BIOS authentication failure If an error is detected, specific patterns of long and short blinks, accompanied by long and short beeps (wh
The red LED blinks to represent the major error category (long blinks). The white LED blinks to represent the minor error category (short blinks). For example, 3.5 indicates 3 long red blinks and 5 short white blinks to communicate the processor is not detected. Component tested BIOS Hardware System board 76 Major/ minor code Error condition Notebook Caps Lock/Num Lock LED Desktop Action 2.
8 Computer Setup (BIOS), TPM, and HP Sure Start Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory Defaults and Exit. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. b. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
Using HP Sure Start (select products only) Select computer models are configured with HP Sure Start, a technology that monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.
9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it.
Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash drive. The tool is downloaded to the selected location.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard. NOTE: If you need to stop a diagnostic test, press esc. Starting HP PC Hardware Diagnostics UEFI To start HP PC Hardware Diagnostics UEFI, follow these steps: 1. Turn on or restart the computer, and quickly press esc. 2. Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a.
1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your computer. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer.
● Set a location for storing the test results. You can also set the user name and password settings used for uploads. ● Display status information about the diagnostics run previously. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. 2. Select Advanced, and then select Settings. 3. Make your customization selections. 4.
10 Backing up, restoring, and recovering This chapter provides information about the following processes, which are standard procedure for most products: ● Backing up your personal information—You can use Windows tools to back up your personal information (see Using Windows tools on page 86). ● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools on page 86).
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Restoring and recovery Restoring, resetting, and refreshing using Windows tools Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using Windows tools on page 86.
11 Specifications Computer specifications Metric U.S. Length 229.3 mm 9.03 in. Width 310.4 mm 12.22 in. Height (non-touch) 17.7 mm 0.70 in. Height (touch) 17.85 mm 0.70 in. Non-touch display 1.33 kg 2.94 lbs Touch display 1.44 kg 3.18 lbs Dimensions Weight Input power Operating voltage 19.0 V dc @ 4.74 A – 90 W or 18.5 V dc @ 3.5 A - 65 W or 45 W Operating current 4.74 A or 3.
33.8 cm (13.3 in.) display specifications Metric U.S. Active diagonal size 33.8 cm 13.3 in. Resolution FHD: 1920 × 1080 Surface treatment Antiglare (except touch screen) Brightness FHD (45% CG): 250 nits FHD (72% CG): 400 nits (non-touch) or 1000 nits (non-touch, privacy) FHD (72% CG): 970 nits (touch, privacy) Viewing angle UWVA Backlight LED Aspect ratio 16:9 Display panel interface eDP: 250 nits eDP + PSR: 400 nits (non-touch) eDP + PSR: 970 nits (touch, privacy) M.
M.2 PCIe solid-state drive specifications 256 GB* 512 GB* Height 1 mm 1 mm Length 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm Weight < 10 g < 10 g Interface type ATA-7 ATA-7 Sequential Read Up to 2150 MB/s Up to 2150 MB/s Random Read Up to 300,000 IOPs Up to 300,000 IOPs Sequential Write Up to 1260 MB/s Up to 1550 MB/s Random Write Up to 100,000 IOPs Up to 100,000 IOPs Ready time, Maximum (to not busy) 1.0 sec 1.0 sec Logical 0.1 0.
12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for specific countries and regions Table 12-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's R
Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element. 3.
13 Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning message. The computer will reboot. i.
c. Select Hard Drive Utilities. d. Under Utilities, select Disk Sanitizer, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue.
Table 13-1 Troubleshooting steps for nonvolatile memory usage (continued) Nonvolatile memory type Amount (Size) Does this memory store customer data? System BIOS 9 MB Yes Does this memory retain data when power is removed? Yes What is the purpose of this memory? Stores system BIOS code and computer configuration data. How is data entered into this memory? How is this memory write-protected? System BIOS code is programmed at the factory. Code is updated when the system BIOS is updated.
Table 13-1 Troubleshooting steps for nonvolatile memory usage (continued) Nonvolatile memory type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data entered into this memory? How is this memory write-protected? upgrade is necessary to address a unique issue. Fingerprint reader (select products only) 512 KB flash Yes Yes Stores fingerprint templates.
4. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory module? How would this data be written? The DIMM SPD memory contains information about the memory module, such as size, serial number, data width, speed/timing, voltage, and thermal information. This information is written by the module manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is installed in a computer.
14 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index Symbols/Numerics `product description ethernet 3 A AC adapter, spare part numbers 25 ambient light sensor board spare part number 24 ambient light sensor, identifying 10 antennas disconnecting 37, 39 audible codes 75 audio, product description 2 audio-out (headphone)/audio-in (microphone) combo jack, identifying 7 B backup, creating 86 backups 86 battery removing 45 spare part number 45 spare part numbers 22 battery light 8 beep codes 75 bezel spare part number 23 BIOS determining version 78 downloadi
heat sink removal 48 spare part number 22 spare part numbers 48 hinge removal 69 hot keys break 14 insert 14 pause 14 programming query 14 scroll lock 14 using 14 HP PC Hardware Diagnostics UEFI downloading 83 starting 83 using 82 HP PC Hardware Diagnostics Windows downloading 81 installing 82 using 81 HP Recovery media recovery 87 HP Sure Start 99 L labels Bluetooth 19 regulatory 19 serial number 18 service 18 wireless certification 19 WLAN 19 left side components 9 lights AC adapter and battery 8 battery
operating system 5 pointing device 4 ports 4 power requirements 4 primary storage 2 processors 1 product name 1 security 5 sensors 4 serviceability 6 video 2 wireless networking 3 product name 1 product name and number, computer 18 R raw panel spare part number 23 recovery 86 discs 87 HP Recovery partition 87 media 87 USB flash drive 87 recovery media creating using HP Cloud Recovery Download Tool 86 creating using Windows tools 86 regulatory information regulatory label 19 wireless certification labels 19
WLAN device 19 WLAN label 19 WLAN/Bluetooth combo card removal 37 spare part number 22, 37 workstation guidelines 28 WWAN antenna spare part number 24 WWAN antennas, identifying 10 WWAN module removal 39 spare part number 22, 39 104 Index
