Maintenance and Service Guide

Using HP Sure Start (select products only) ......................................................................................................... 80
9 Using HP PC Hardware Diagnostics ................................................................................................................ 81
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 81
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 81
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 82
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 82
Installing HP PC Hardware Diagnostics Windows ............................................................................. 82
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 82
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 83
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 83
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 83
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 83
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 84
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 84
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 84
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 84
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 84
10 Backing up, restoring, and recovering ......................................................................................................... 86
Backing up information and creating recovery media ........................................................................................ 86
Using Windows tools ......................................................................................................................... 86
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 86
Restoring and recovery ........................................................................................................................................ 87
Restoring, resetting, and refreshing using Windows tools .............................................................. 87
Recovering using HP Recovery media ............................................................................................... 87
Changing the computer boot order ................................................................................................... 87
11 Specications ............................................................................................................................................ 88
Computer specications ...................................................................................................................................... 88
33.8 cm (13.3 in.) display specications ............................................................................................................. 89
M.2 SATA solid-state drive specications ............................................................................................................ 89
M.2 PCIe solid-state drive specications ............................................................................................................ 90
12 Power cord set requirements ...................................................................................................................... 91
Requirements for all countries ............................................................................................................................ 91
Requirements for specic countries and regions ................................................................................................ 92
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