Maintenance and Service Guide
Table Of Contents
- Product description
- Components
- Illustrated parts catalog
- Removal and replacement procedures preliminary requirements
- Removal and replacement procedures for Customer Self-Repair parts
- Removal and replacement procedures for authorized service provider parts
- Interpreting system validation diagnostic front panel LEDs and audible codes
- Troubleshooting guide
- Resources
- General troubleshooting steps
- Identify the issue
- Analyze the issue
- Resolve the issue
- Verify solution
- Helpful Hints
- Common issues and possible solutions
- Additional information
- Acronyms
- Blinking lights and boot error codes
- Processor not executing code
- BIOS recovery code unable to find valid BIOS recovery image
- Memory module error
- Graphics Controller Error (No Controller)
- Failure - System Board Error
- Intel Trusted Execution Technology (TXT) Error
- Sure Start unable to find valid BIOS Boot Block image
- Sure Start has identified a problem (Manual Recovery Policy Set)
- POST error messages and user actions
- Routine maintenance for performance improvement
- Common blue screen error messages
- Use Windows Debugging Tool
- Display issue: pixel anomalies
- Cable management
- Connector types
- Computer Setup (BIOS), TPM, and HP Sure Start
- Using HP PC Hardware Diagnostics
- Backing up, restoring, and recovering
- Specifications
- Power cord set requirements
- Statement of memory volatility
- Recycling
- Index
Determining the BIOS version ...................................................................................... 152
Downloading a BIOS update ......................................................................................... 152
Changing the boot order using the f9 prompt ................................................................................ 153
TPM BIOS settings (select products only) ......................................................................................................... 153
Using HP Sure Start (select products only) ....................................................................................................... 154
10 Using HP PC Hardware Diagnostics ............................................................................................................ 155
Using HP PC Hardware Diagnostics Windows (select products only) ............................................................... 155
Downloading HP PC Hardware Diagnostics Windows ..................................................................... 155
Downloading the latest HP PC Hardware Diagnostics Windows version ..................... 156
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ................................................................................................... 156
Installing HP PC Hardware Diagnostics Windows ........................................................................... 156
Using HP PC Hardware Diagnostics UEFI ........................................................................................................... 156
Starting HP PC Hardware Diagnostics UEFI .................................................................................... 157
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ............................................ 157
Downloading the latest HP PC Hardware Diagnostics UEFI version ............................ 157
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ................................................................................................... 157
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ........................................... 158
Downloading Remote HP PC Hardware Diagnostics UEFI ............................................................... 158
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ............... 158
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number .......................................................................................................................... 158
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................. 158
11 Backing up, restoring, and recovering ........................................................................................................ 160
Backing up information and creating recovery media ...................................................................................... 160
Using Windows tools ....................................................................................................................... 160
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ... 160
Restoring and recovery ..................................................................................................................................... 161
Restoring, resetting, and refreshing using Windows tools ............................................................ 161
Recovering using HP Recovery media ............................................................................................. 161
Changing the computer boot order ................................................................................................ 161
12 Specications .......................................................................................................................................... 162
Computer specications .................................................................................................................................... 162
39.6 cm (15.6 in.) display specications ........................................................................................................... 163
M.2 PCIe solid-state drive specications .......................................................................................................... 164
M.2 SATA solid-state drive specications ......................................................................................................... 165
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