Maintenance and Service Guide
Table Of Contents
- Product description
- Components
- Illustrated parts catalog
- Removal and replacement procedures preliminary requirements
- Removal and replacement procedures for Customer Self-Repair parts
- Removal and replacement procedures for authorized service provider parts
- Interpreting system validation diagnostic front panel LEDs and audible codes
- Troubleshooting guide
- Resources
- General troubleshooting steps
- Identify the issue
- Analyze the issue
- Resolve the issue
- Verify solution
- Helpful Hints
- Common issues and possible solutions
- Additional information
- Acronyms
- Blinking lights and boot error codes
- Processor not executing code
- BIOS recovery code unable to find valid BIOS recovery image
- Memory module error
- Graphics Controller Error (No Controller)
- Failure - System Board Error
- Intel Trusted Execution Technology (TXT) Error
- Sure Start unable to find valid BIOS Boot Block image
- Sure Start has identified a problem (Manual Recovery Policy Set)
- POST error messages and user actions
- Routine maintenance for performance improvement
- Common blue screen error messages
- Use Windows Debugging Tool
- Display issue: pixel anomalies
- Cable management
- Connector types
- Computer Setup (BIOS), TPM, and HP Sure Start
- Using HP PC Hardware Diagnostics
- Backing up, restoring, and recovering
- Specifications
- Power cord set requirements
- Statement of memory volatility
- Recycling
- Index
No video (external)
Table 8-30 Issues, possible causes, and xes
Items Procedures
Symptom
No image on external
monitor
Possible causes
External monitor, resolution, display conguration, drivers.
Troubleshooting steps
1. Be sure external monitor is compatible with the
computer.
2. Be sure that external monitor is turned on.
3. Press any key to get out power saving mode.
4. Adjust the brightness of the monitor.
5. Test with a veried working monitor.
6. Test the monitor via internal ports (VGA, DP ports).
7. Install latest video driver.
8. Reset the screen resolution as described in the
documentation.
9. Congure display choice, and then force output to
external video by closing the notebook lid or pressing
Fn + F4 to switch screen output.
DisplayPort/VGA
See No video (external) on page 116.
HDMI
Table
8-31 Issues, possible causes, and xes
Items Procedures
Symptoms
● Display issue
● Sound issue
Possible causes
Cable, connection, settings.
Troubleshooting steps
Quick Check
1. Verify HDMI device input source is set correctly (i.e., HDMI1).
2. Be sure you are using the correct HDMI cable.
3. Check connection and reconnect the HDMI cable.
4. Verify if sound output is congured correctly in Control Panel > Sound Manager.
1. Perform hard reset (4. Update BIOS and drivers on page 83).
2. Update BIOS and drivers (4. Update BIOS and drivers on page 83) when sound is heard but
no video on HDTV.
References http://support.hp.com/us-en/document/c01186408
116 Chapter 8 Troubleshooting guide