Maintenance and Service Guide
Table Of Contents
- Product description
- Components
- Illustrated parts catalog
- Removal and replacement procedures preliminary requirements
- Removal and replacement procedures for Customer Self-Repair parts
- Removal and replacement procedures for authorized service provider parts
- Interpreting system validation diagnostic front panel LEDs and audible codes
- Troubleshooting guide
- Resources
- General troubleshooting steps
- Identify the issue
- Analyze the issue
- Resolve the issue
- Verify solution
- Helpful Hints
- Common issues and possible solutions
- Additional information
- Acronyms
- Blinking lights and boot error codes
- Processor not executing code
- BIOS recovery code unable to find valid BIOS recovery image
- Memory module error
- Graphics Controller Error (No Controller)
- Failure - System Board Error
- Intel Trusted Execution Technology (TXT) Error
- Sure Start unable to find valid BIOS Boot Block image
- Sure Start has identified a problem (Manual Recovery Policy Set)
- POST error messages and user actions
- Routine maintenance for performance improvement
- Common blue screen error messages
- Use Windows Debugging Tool
- Display issue: pixel anomalies
- Cable management
- Connector types
- Computer Setup (BIOS), TPM, and HP Sure Start
- Using HP PC Hardware Diagnostics
- Backing up, restoring, and recovering
- Specifications
- Power cord set requirements
- Statement of memory volatility
- Recycling
- Index
1 Product description
Table 1-1 Product components and their descriptions
Category Description
Product Name HP ZBook 15u G6 Mobile Workstation
Processors 8th-generation Intel® Core™ quad-core processors
Intel Core i7-8665U (1.9 GHz, turbo up to 4.8 GHz, 8 MB SmartCache, quad core, 15 W; Intel UHD Graphics 620)
Intel Core i7-8565U (1.8 GHz, turbo up to 4.6 GHz, 8 MB SmartCache, quad core, 15 W; Intel UHD Graphics 620)
Intel Core i5-8365U (1.6 GHz, turbo up to 4.1 GHz, 6 MB SmartCache, quad core, 15 W; Intel UHD Graphics 620)
Intel Core i5-8265U (1.6 GHz, turbo up to 3.9 GHz, 6 MB SmartCache, quad core, 15 W; Intel UHD Graphics 620)
Graphics Internal graphics
Intel UHD Graphics 620
External graphics
AMD® Radeon™ Pro WX 3200, 4 GB of GPU memory
Supports HD decode, DX12, HDMI 1.4b, HDCP 2.2 via DisplayPort™ up to 4K @ 60 Hz and via HDMI up to 4K @ 30
Hz
Both unied memory architecture (UMA) and discrete congurations support three independent displays through
docking stations as follows:
● HP UltraSlim Docking Station - maximum resolution = 2.5K @ 60 Hz (DisplayPort 1) and 2.5K @ 60 Hz
(DisplayPort 2) and FHD (VGA)
● HP Elite 90 W Thunderbolt™ 3 Dock - maximum resolution = 2.5K @ 60 Hz (DisplayPort 1) and 2.5K @ 60 Hz
(DisplayPort 2) and FHD (VGA) or 4K @ 60 Hz (one DisplayPort) & 4K @ 60 Hz (USB Type-C output port using
a Type C-to-DisplayPort adapter)
● HP Thunderbolt Dock 120 W G2 - maximum resolution = 2.5K @ 60 Hz (DisplayPort 1) and 2.5K @ 60 Hz
(DisplayPort 2) and FHD (VGA) or 4K @ 60 Hz (one DisplayPort) & 4K @ 60 Hz (USB Type-C output port using
a Type C-to-DisplayPort adapter)
Panel Supports privacy lter and narrow bezel
39.6 cm (15.6 in.), UWVA, non-touch
Full high-denition (FHD) (1920 × 1080), antiglare, 250 nits, 45% CG, eDP, slim, without camera
FHD (1920 × 1080), antiglare, 250 nits, 45% CG, eDP, slim, with HD camera
FHD (1920 × 1080), antiglare, 250 nits, 45% CG, eDP, slim, with HD + IR camera
FHD (1920 × 1080), antiglare, 250 nits, 45% CG, eDP, slim, without camera, with WWAN
FHD (1920 × 1080), antiglare, 250 nits, 45% CG, eDP, slim, with HD camera, with WWAN
FHD (1920 × 1080), antiglare, 250 nits, 45% CG, eDP, slim, with HD + IR camera, with WWAN
FHD (1920 × 1080), antiglare, 400 nits, 72% CG, eDP + PSR, slim, Ambient Light Sensor, with HD + IR camera
FHD (1920 × 1080), antiglare, 400 nits, 72% CG, eDP + PSR, slim, Ambient Light Sensor, with HD + IR camera, with
WWAN
1