Maintenance and Service Guide
Table Of Contents
- Product description
- Components
- Illustrated parts catalog
- Removal and replacement procedures preliminary requirements
- Removal and replacement procedures for Customer Self-Repair parts
- Removal and replacement procedures for authorized service provider parts
- Interpreting system validation diagnostic front panel LEDs and audible codes
- Troubleshooting guide
- Resources
- General troubleshooting steps
- Identify the issue
- Analyze the issue
- Resolve the issue
- Verify solution
- Helpful Hints
- Common issues and possible solutions
- Additional information
- Acronyms
- Blinking lights and boot error codes
- Processor not executing code
- BIOS recovery code unable to find valid BIOS recovery image
- Memory module error
- Graphics Controller Error (No Controller)
- Failure - System Board Error
- Intel Trusted Execution Technology (TXT) Error
- Sure Start unable to find valid BIOS Boot Block image
- Sure Start has identified a problem (Manual Recovery Policy Set)
- POST error messages and user actions
- Routine maintenance for performance improvement
- Common blue screen error messages
- Use Windows Debugging Tool
- Display issue: pixel anomalies
- Cable management
- Connector types
- Computer Setup (BIOS), TPM, and HP Sure Start
- Using HP PC Hardware Diagnostics
- Backing up, restoring, and recovering
- Specifications
- Power cord set requirements
- Statement of memory volatility
- Recycling
- Index

Table 1-1 Product components and their descriptions (continued)
Category Description
FHD (1920 × 1080), 1000 nits, 72% CG, eDP + PSR, at, Ambient Light Sensor, with HD + IR camera, with WWAN
Ultra high denition (UHD) (3840 × 2160), antiglare, 400 nits, 72% CG, eDP + PSR, ultra slim, Ambient Light
Sensor, with HD + IR camera, with WWAN
39.6 cm (15.6 in.), UWVA, touch screen
FHD (1920 × 1080), 250 nits, 45% CG, eDP, slim, with HD + IR camera, Touch-On Panel (TOP)
FHD (1920 × 1080), 250 nits, 45% CG, eDP, slim, with HD + IR camera, with WWAN, TOP
Memory Two memory module slots
Memory is customer accessible/upgradeable
DDR4-2400 dual channel support
Supports up to 32 GB of system RAM in the following congurations:
● 32768 MB (16384 MB × 2)
● 24576 MB (16384 MB × 1 + 8192 MB × 1)
● 20480 MB (16384 MB × 1 + 4096 MB × 1)
● 16384 MB (16384 MB × 1 or 8192 MB × 2)
● 12288 MB (8192 MB × 1 + 4096 MB × 1)
● 8192 MB (8192 MB × 1 or 4096 MB × 2)
● 4096 MB (4096 MB × 1)
Primary storage M.2 solid-state drives (2280)
2 TB, PCIe, Gen 3 × 4, SS, NVMe, TLC
1 TB, PCIe, Gen 3 × 4, SS, NVMe, TLC
512 GB, PCIe, Gen 3 × 4, SS, NVMe, TLC, Opal 2
512 GB, PCIe, Gen 3 × 4, SS, NVMe, TLC
512 GB, SATA-3, SS, TLC, FIPS-140-2
512 GB QLC + 32 GB Optane™ Memory Module
256 GB, PCIe, Gen 3 × 4, NVMe, SS, TLC
256 GB, PCIe, NVMe, SS, value
256 GB, SATA-3, Opal 2, TLC
128 GB, SATA-3, SS, TLC
eMMC conguration
32 GB eMMC Recovery operating system drive
Audio and video HP Bang & Olufsen Audio
Multiple-array microphone (including rear-facing 3rd microphone)
Stereo speakers (2) (13 mm × 38 mm × 4 mm)
Webcam HD RGB 720p
2 Chapter 1 Product description