Maintenance and Service Guide
Table Of Contents
- Product description
- Components
- Illustrated parts catalog
- Removal and replacement procedures preliminary requirements
- Removal and replacement procedures for Customer Self-Repair parts
- Removal and replacement procedures for authorized service provider parts
- Interpreting system validation diagnostic front panel LEDs and audible codes
- Troubleshooting guide
- Resources
- General troubleshooting steps
- Identify the issue
- Analyze the issue
- Resolve the issue
- Verify solution
- Helpful Hints
- Common issues and possible solutions
- Additional information
- Acronyms
- Blinking lights and boot error codes
- Processor not executing code
- BIOS recovery code unable to find valid BIOS recovery image
- Memory module error
- Graphics Controller Error (No Controller)
- Failure - System Board Error
- Intel Trusted Execution Technology (TXT) Error
- Sure Start unable to find valid BIOS Boot Block image
- Sure Start has identified a problem (Manual Recovery Policy Set)
- POST error messages and user actions
- Routine maintenance for performance improvement
- Common blue screen error messages
- Use Windows Debugging Tool
- Display issue: pixel anomalies
- Cable management
- Connector types
- Computer Setup (BIOS), TPM, and HP Sure Start
- Using HP PC Hardware Diagnostics
- Backing up, restoring, and recovering
- Specifications
- Power cord set requirements
- Statement of memory volatility
- Recycling
- Index
Table 1-1 Product components and their descriptions (continued)
Category Description
Two WWAN antennas (worldwide 5 band, congured at top of display panel)
Supports the following WWAN formats:
Integrated WWAN options with dual antennas (M.2 30 × 42 socket USB2):
● Intel XMM™ 7262 LTE-Advanced (CAT 6)
● Intel XMM 7360 LTE-Advanced (CAT 9)
● Intel XMM 7560 LTE-Advanced Pro (CAT 16)
WWAN modules are compatible with a programmable removable eSIM
Support for models without WWAN
Support for WWAN after market option (AMO)
Ports USB Type-C (Thunderbolt)
USB 3.1 Gen 1 port
USB 3.1 Gen 1 charging port
HDMI 1.4
RJ-45 (network) connector
Docking connector
Audio-out (headphone)/audio-in (microphone) combo jack
AC port
Keyboard/
pointing devices
Keyboard
HP Collaboration Keyboard with numeric keypad
● Dual point, non-backlit, spill resistant with drain
● Dual point, backlit, spill resistant with drain, with HP Dura Keys, supports ALS
● Dual point, backlit, spill resistant with drain, with HP Dura Keys, supports ALS privacy
Touchpad
Support for Microsoft® precision touchpad default gestures
Firmware PTP (Point to Point) with Filter Driver
Support for No Hybrid Mode
Power
requirements
Battery
HP Long Life Lithium Polymer Soft Pack Battery, 3 cell, 56 Wh
HP Fast Charge Technology
AC adapter
65 W Smart right angle, 4.5 mm
65 W Smart right angle, 4.5 mm - Argentina
65 W Smart right angle, 4.5 mm - EM
4 Chapter 1 Product description