Maintenance and Service Guide
Table Of Contents
- Product description
- Components
- Illustrated parts catalog
- Removal and replacement procedures preliminary requirements
- Removal and replacement procedures for Customer Self-Repair parts
- Removal and replacement procedures for authorized service provider parts
- Interpreting system validation diagnostic front panel LEDs and audible codes
- Troubleshooting guide
- Resources
- General troubleshooting steps
- Identify the issue
- Analyze the issue
- Resolve the issue
- Verify solution
- Helpful Hints
- Common issues and possible solutions
- Additional information
- Acronyms
- Blinking lights and boot error codes
- Processor not executing code
- BIOS recovery code unable to find valid BIOS recovery image
- Memory module error
- Graphics Controller Error (No Controller)
- Failure - System Board Error
- Intel Trusted Execution Technology (TXT) Error
- Sure Start unable to find valid BIOS Boot Block image
- Sure Start has identified a problem (Manual Recovery Policy Set)
- POST error messages and user actions
- Routine maintenance for performance improvement
- Common blue screen error messages
- Use Windows Debugging Tool
- Display issue: pixel anomalies
- Cable management
- Connector types
- Computer Setup (BIOS), TPM, and HP Sure Start
- Using HP PC Hardware Diagnostics
- Backing up, restoring, and recovering
- Specifications
- Power cord set requirements
- Statement of memory volatility
- Recycling
- Index
Index
Symbols/Numerics
`product description
RJ-45 (network) 3
A
AC adapter, spare part numbers 26
ambient light sensor board
spare part number 24
ambient light sensor, identifying 10
antennas
disconnecting 36, 38
audible codes 76
audio, product description 2
audio-out (headphone)/audio-in
(microphone) combo jack,
identifying 7
B
backup, creating 160
backups 160
battery
removing 44
spare part number 44
spare part numbers 22
battery light 8
beep codes 76
bezel
spare part number 23
BIOS
determining version 152
downloading an update 152
updating 152
Bluetooth card
spare part number 36
Bluetooth label 19
boot order
changing using the f9 prompt
153
boot order, changing 161
bottom 19
bottom cover
removing 32
spare part number 22, 32
bracket kit, spare part number 26
buttons
left touchpad 11
power 13
right touchpad 11
C
Cable Kit
contents 24
spare part number 24
call answer light 13
call end light 13
camera 10
identifying 10
camera cable
spare part number 24
camera light, identifying 10
camera module
removal 68
spare part number 24
camera privacy cover, identifying
10
caps lock light, identifying 12
cautions
electrostatic discharge 28
components
bottom 16
display 10
front 17
keyboard area 11
left side 9
right side 7
computer major components 20
Computer Setup
navigating and selecting 151
restoring factory settings 151
starting 151
computer setup 151
computer specications 162
connector, power 8
D
display assembly
removal 65
spare part numbers 65
subcomponents 23
display bezel
removal 67
display components 10
display enclosure
spare part number 24
display hinge
removal 70
display panel
product description 1
display specications 163
DisplayPort, identifying USB Type-
C 8
docking connector, identifying 8
drive light, identifying 17
E
electrostatic discharge (ESD) 28
preventing damage 29
error
codes 76
esc key, identifying 15
F
fan
removal 59
spare part number 22, 59
ngerprint reader
spare part number 21
ngerprint reader assembly
removal 64
spare part number 64
ngerprint reader, identifying 14
ashing LEDs 76
fn key, identifying 15
fn lock light, identifying 13
G
graphics, product description 1
grounding methods 30
guidelines
packaging 31
transporting 31
workstation 28
Index 177