Maintenance and Service Guide
Table Of Contents
- Product description
- Components
- Illustrated parts catalog
- Removal and replacement procedures preliminary requirements
- Removal and replacement procedures for Customer Self-Repair parts
- Removal and replacement procedures for authorized service provider parts
- Interpreting system validation diagnostic front panel LEDs and audible codes
- Troubleshooting guide
- Resources
- General troubleshooting steps
- Identify the issue
- Analyze the issue
- Resolve the issue
- Verify solution
- Helpful Hints
- Common issues and possible solutions
- Additional information
- Acronyms
- Blinking lights and boot error codes
- Processor not executing code
- BIOS recovery code unable to find valid BIOS recovery image
- Memory module error
- Graphics Controller Error (No Controller)
- Failure - System Board Error
- Intel Trusted Execution Technology (TXT) Error
- Sure Start unable to find valid BIOS Boot Block image
- Sure Start has identified a problem (Manual Recovery Policy Set)
- POST error messages and user actions
- Routine maintenance for performance improvement
- Common blue screen error messages
- Use Windows Debugging Tool
- Display issue: pixel anomalies
- Cable management
- Connector types
- Computer Setup (BIOS), TPM, and HP Sure Start
- Using HP PC Hardware Diagnostics
- Backing up, restoring, and recovering
- Specifications
- Power cord set requirements
- Statement of memory volatility
- Recycling
- Index
H
HDMI port, identifying 7
heat sink
removal 46
spare part number 22
spare part numbers 46
hinge
removal 70
hot keys
break 16
insert 16
pause 16
programming query 16
scroll lock 16
using 16
HP PC Hardware Diagnostics UEFI
downloading 157
starting 157
using 156
HP PC Hardware Diagnostics Windows
downloading 155
installing 156
using 155
HP Recovery media
recovery 161
HP Sure Start 175
I
integrated numeric keypad,
identifying 15
internal microphones, identifying
10, 17
J
jacks
audio-out (headphone)/audio-in
(microphone) combo 7
network 7
RJ-45 (network) 7
K
keyboard
product description 4
removal 40
spare part number 21
spare part numbers 40
keypad
integrated numeric 15
keys
esc 15
fn 15
num lock 15
Windows 15
L
labels
Bluetooth 19
regulatory 19
serial number 18
service 18
wireless certication 19
WLAN 19
left side components 9
lights
AC adapter and battery 8
battery 8
call answer 13
call end 13
camera 10
caps lock 12
drive 17
fn lock 13
microphone mute 12
num lock 13
power 12, 17
RJ-45 (network) 7
sharing or presenting 12
wireless 12, 17
M
M.2 solid-state drive
specications 164
memory
nonvolatile 169
product description 2
volatile 169
memory module
removal 35
spare part number 22
spare part numbers 35
microphone
product description 2
microphone module
spare part number 24
microphone mute light, identifying
12
model name 1
N
network jack, identifying 7
NFC module
removal 57
spare part number 21, 57
NFC tapping area, identifying 11
nonvolatile memory 169
num lock light 13
O
operating system, product
description 5
P
packaging guidelines 31
pointing device, product
description 4
pointing stick module
removal 56
spare part number 21, 56
pointing stick, identifying 11
ports
HDMI 7
product description 4
USB SuperSpeed 7
USB SuperSpeed port with HP
Sleep and Charge 9
USB Type-C power connector and
Thunderbolt port with HP Sleep
and Charge 8
USB Type-C SuperSpeed 8
power button board
spare part number 21
power button board assembly
removal 52
spare part number 52
power button, identifying 13
power connector
identifying 8
identifying USB Type-C 8
power cord
requirements for all countries
166
requirements for specic
countries and regions 167
set requirements 166
spare part numbers 26
power lights 12, 17
power requirements, product
description 4
primary storage
product description 2
178 Index