Maintenance and Service Guide
Table Of Contents
- Product description
- Components
- Illustrated parts catalog
- Removal and replacement procedures preliminary requirements
- Removal and replacement procedures for Customer Self-Repair parts
- Removal and replacement procedures for authorized service provider parts
- Interpreting system validation diagnostic front panel LEDs and audible codes
- Troubleshooting guide
- Resources
- General troubleshooting steps
- Identify the issue
- Analyze the issue
- Resolve the issue
- Verify solution
- Helpful Hints
- Common issues and possible solutions
- Additional information
- Acronyms
- Blinking lights and boot error codes
- Processor not executing code
- BIOS recovery code unable to find valid BIOS recovery image
- Memory module error
- Graphics Controller Error (No Controller)
- Failure - System Board Error
- Intel Trusted Execution Technology (TXT) Error
- Sure Start unable to find valid BIOS Boot Block image
- Sure Start has identified a problem (Manual Recovery Policy Set)
- POST error messages and user actions
- Routine maintenance for performance improvement
- Common blue screen error messages
- Use Windows Debugging Tool
- Display issue: pixel anomalies
- Cable management
- Connector types
- Computer Setup (BIOS), TPM, and HP Sure Start
- Using HP PC Hardware Diagnostics
- Backing up, restoring, and recovering
- Specifications
- Power cord set requirements
- Statement of memory volatility
- Recycling
- Index
processors, product description 1
product description
audio 2
display panel 1
graphics 1
keyboard 4
memory 2
microphone 2
operating system 5
pointing device 4
ports 4
power requirements 4
primary storage 2
processors 1
product name 1
security 5
serviceability 6
video 2
wireless networking 3
product name 1
product name and number,
computer 18
R
raw panel
spare part number 23
recovery 160
discs 161
HP Recovery partition 161
media 161
USB ash drive 161
recovery media
creating using HP Cloud Recovery
Download Tool 160
creating using Windows tools
160
regulatory information
regulatory label 19
wireless certication labels 19
Remote HP PC Hardware Diagnostics
UEFI settings
customizing 158
using 158
removal/replacement
procedures 32, 43
removing personal data from volatile
system memory 169
restoring 160
right side components 7
RJ-45 (network)
product description 3
RJ-45 (network) jack, identifying 7
RJ-45 (network) lights, identifying
7
RJ-45 board with bracket
removal 51
spare part number 21, 51
RTC battery
removal 49
spare part number 21, 49
S
screw kit, spare part number 26
security cable slot, identifying 9
security, product description 5
serial number, computer 18
service labels, locating 18
serviceability, product description 6
setup utility
navigating and selecting 151
restoring factory settings 151
sharing or presenting light,
identifying 12
SIM card slot, identifying 7
slots
security cable 9
SIM card 7
smart card 9
smart card reader
removal 58
spare part number 58
smart card reader board
spare part numbers 21
smart card slot, identifying 9
solid-state drive
removal 34
spare part numbers 22, 34
specications 165
speaker assembly
removal 53
spare part number 53
speakers, identifying 14
special keys, using 15
specications
computer 162
display 163
M.2 solid-state drive 164
solid-state drive 165
static electricity 29
Sure Start
using 154
system board
removal 61
spare part number 21
spare part numbers 61
system memory, removing personal
data from volatile 169
system restore point, creating 160
T
Thunderbolt port with HP Sleep and
Charge
identifying USB Type-C 8
top cover
removal 75
spare part number 21, 75
touchpad
buttons 11
removal 54
spare part number 21, 54
touchpad zone
identifying 11
TPM settings 153
transporting guidelines 31
traveling with the computer 19
U
USB board
removal 50
spare part number 21, 50
USB SuperSpeed port with HP Sleep
and Charge, identifying 9
USB SuperSpeed port, identifying 7
USB Type-C power connector and
Thunderbolt port with HP Sleep and
Charge, identifying 8
USB Type-C SuperSpeed port,
identifying 8
V
vents, identifying 9, 14, 16
video, product description 2
W
Windows
backup 160
recovery media 160
system restore point 160
Windows key, identifying 15
Windows tools, using 160
Index 179