Maintenance and Service Guide
Table Of Contents
- Product description
- Components
- Illustrated parts catalog
- Removal and replacement procedures preliminary requirements
- Removal and replacement procedures for Customer Self-Repair parts
- Removal and replacement procedures for authorized service provider parts
- Interpreting system validation diagnostic front panel LEDs and audible codes
- Troubleshooting guide
- Resources
- General troubleshooting steps
- Identify the issue
- Analyze the issue
- Resolve the issue
- Verify solution
- Helpful Hints
- Common issues and possible solutions
- Additional information
- Acronyms
- Blinking lights and boot error codes
- Processor not executing code
- BIOS recovery code unable to find valid BIOS recovery image
- Memory module error
- Graphics Controller Error (No Controller)
- Failure - System Board Error
- Intel Trusted Execution Technology (TXT) Error
- Sure Start unable to find valid BIOS Boot Block image
- Sure Start has identified a problem (Manual Recovery Policy Set)
- POST error messages and user actions
- Routine maintenance for performance improvement
- Common blue screen error messages
- Use Windows Debugging Tool
- Display issue: pixel anomalies
- Cable management
- Connector types
- Computer Setup (BIOS), TPM, and HP Sure Start
- Using HP PC Hardware Diagnostics
- Backing up, restoring, and recovering
- Specifications
- Power cord set requirements
- Statement of memory volatility
- Recycling
- Index
Table 3-1 Computer major components and their descriptions
Item Component Spare part number
(1) Display assembly (non-touch)
Display assemblies are available as spare parts at the subcomponent level only. For more
display assembly spare part information, see Display assembly subcomponents
on page 23.
not available as whole
assembly
(2) Display assembly (touch) not available as whole
assembly
(3) Keyboard (see Keyboard on page 40)
For a list of keyboard country codes, see Keyboard on page 40.
Without a backlight L17970-xx1
With a backlight L17971-xx1
(4) Top cover L64677-001
(5) RJ-45 board with bracket L19421-001
(6) Touchpad
For use in models without an NFC module L64675-001
For use in models with an NFC module L64676-001
(7) Pointing stick module (includes buttons, board, and bracket) L16643-001
(8) RTC battery L17255-001
(9) Power button board (includes cable) L65690-001
(10) USB board L65689-001
(11) Fingerprint reader assembly (includes cable)
NOTE: The î†ngerprint reader bracket is available as spare part number L63367-001.
L64673-001
(12) Speakers (includes cable) L14368-001
(13) NFC module (includes antenna and touchpad foam) L14385-001
(14) Smart card reader board (includes cable)
NOTE: The smart card reader pass-thru board (for use in models without a smart card)
is available as spare part number L62743-001.
L62733-001
(15) System board (includes processor and replacement thermal material, see System board on page 61)
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
For use in models with discrete graphics memory
Intel i7-8665U processor L62755-xx1
Intel i7-8565U processor L62753-xx1
Intel i5-8365U processor L62754-xx1
Intel i5-8265U processor L62752-xx1
For use in models with UMA graphics memory
Computer major components 21