Maintenance and Service Guide
Table Of Contents
- Product description
- Components
- Illustrated parts catalog
- Removal and replacement procedures preliminary requirements
- Removal and replacement procedures for Customer Self-Repair parts
- Removal and replacement procedures for authorized service provider parts
- Interpreting system validation diagnostic front panel LEDs and audible codes
- Troubleshooting guide
- Resources
- General troubleshooting steps
- Identify the issue
- Analyze the issue
- Resolve the issue
- Verify solution
- Helpful Hints
- Common issues and possible solutions
- Additional information
- Acronyms
- Blinking lights and boot error codes
- Processor not executing code
- BIOS recovery code unable to find valid BIOS recovery image
- Memory module error
- Graphics Controller Error (No Controller)
- Failure - System Board Error
- Intel Trusted Execution Technology (TXT) Error
- Sure Start unable to find valid BIOS Boot Block image
- Sure Start has identified a problem (Manual Recovery Policy Set)
- POST error messages and user actions
- Routine maintenance for performance improvement
- Common blue screen error messages
- Use Windows Debugging Tool
- Display issue: pixel anomalies
- Cable management
- Connector types
- Computer Setup (BIOS), TPM, and HP Sure Start
- Using HP PC Hardware Diagnostics
- Backing up, restoring, and recovering
- Specifications
- Power cord set requirements
- Statement of memory volatility
- Recycling
- Index

Table 3-1 Computer major components and their descriptions (continued)
Item Component Spare part number
Intel i7-8665U processor L62760-001
Intel i7-8565U processor L62758-001
Intel i5-8365U processor L62759-001
Intel i5-8265U processor L62757-001
(16) Fan L65691-001
(17) Heat sink (for use in models with discrete graphics memory) L65693-001
(18) Heat sink (for use in models with UMA graphics memory) L65692-001
(19) Memory module (DDR-2400)
4 GB L10598-852
8 GB 937236-852
16 GB 937438-852
(20) WLAN/Bluetooth combo card
Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (non-vPro) L22634-002
Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (vPro) L28418-002
Intel Wi-Fi 6 AX200 802.11ax 2 × 2 + Bluetooth 5 (non-vPro) L35282-002
Intel Wi-Fi 6 AX200 802.11ax 2 × 2 + Bluetooth 5 (vPro) L35284-002
(21) WWAN module
Intel XMM 7360 LTE-Advanced (CAT 9) L15398-002
Intel XMM 7560 LTE-Advanced Pro (CAT 16) L27188-002
Intel XMM 7262 LTE-Advanced (CAT 6) L35286-002
(22) Solid-state drive (SSD)
2 TB, PCIe, TLC L62766-001
1 TB, PCIe, TLC L62763-001
512 GB, PCIe, TLC L62769-001
512 GB, PCIe, self-encrypting drive (SED), Opal 2, TLC L62768-001
512 GB, SATA-3, FIPS-140–2, TLC L62767-001
256 GB, PCIe, NVMe, TLC L64700-001
256 GB, PCIe, NVMe, value L62765-001
256 GB, PCIe, Opal 2, TLC L64701-001
128 GB, SATA-3, TLC L63372-001
(23) Battery (3 cell, 56 Wh, 4.85 Ah) 933322-855
(24) Bottom cover L64672-001
22 Chapter 3 Illustrated parts catalog