Maintenance and Service Guide
Table Of Contents
- Product description
- Components
- Illustrated parts catalog
- Removal and replacement procedures preliminary requirements
- Removal and replacement procedures for Customer Self-Repair parts
- Removal and replacement procedures for authorized service provider parts
- Interpreting system validation diagnostic front panel LEDs and audible codes
- Troubleshooting guide
- Resources
- General troubleshooting steps
- Identify the issue
- Analyze the issue
- Resolve the issue
- Verify solution
- Helpful Hints
- Common issues and possible solutions
- Additional information
- Acronyms
- Blinking lights and boot error codes
- Processor not executing code
- BIOS recovery code unable to find valid BIOS recovery image
- Memory module error
- Graphics Controller Error (No Controller)
- Failure - System Board Error
- Intel Trusted Execution Technology (TXT) Error
- Sure Start unable to find valid BIOS Boot Block image
- Sure Start has identified a problem (Manual Recovery Policy Set)
- POST error messages and user actions
- Routine maintenance for performance improvement
- Common blue screen error messages
- Use Windows Debugging Tool
- Display issue: pixel anomalies
- Cable management
- Connector types
- Computer Setup (BIOS), TPM, and HP Sure Start
- Using HP PC Hardware Diagnostics
- Backing up, restoring, and recovering
- Specifications
- Power cord set requirements
- Statement of memory volatility
- Recycling
- Index
Table 3-2 Display components and their descriptions (continued)
Item Component Spare part number
FHD, 400 nits L16641-001
FHD, 250 nits, Touch-on Panel (TOP) L62783-001
UHD L62784-001
(3) Hinge cover L14365-001 (Hinge Kit)
(4) Ambient light sensor board (includes double-sided tape) L62745-001
(5) Camera module
HD camera L62742-001
IR camera L64702-001
Microphone module (not shown; includes double-sided tape) L62744-001
(6) Camera cable (HD and IR models) L63364-001 (Cable Kit)
(7) Hinges (left and right) L14365-001 (Hinge Kit)
(8) WLAN antenna (available with display enclosure)
(9) WWAN antenna (available with display enclosure)
(10) Display cable L63364-001 (Cable Kit)
(11) Display enclosure (includes tape, gasket, and foam) L64671-001
Cable Kit
Table
3-3 Cable Kit components and their descriptions
Description Spare part number
Cable Kit, includes: L63364-001
Touchpad cable
Touchpad button board cable
USB board cable
Card reader cable
Power button board cable
Fingerprint reader cable
NFC cable
Pointing stick cable
FHD display panel cable
UHD display panel cable
Webcam cable
IR webcam cable
IR, ambient light sensor, webcam cable
24 Chapter 3 Illustrated parts catalog