Maintenance and Service Guide
Table Of Contents
- Product description
- Components
- Illustrated parts catalog
- Removal and replacement procedures preliminary requirements
- Removal and replacement procedures for Customer Self-Repair parts
- Removal and replacement procedures for authorized service provider parts
- Interpreting system validation diagnostic front panel LEDs and audible codes
- Troubleshooting guide
- Resources
- General troubleshooting steps
- Identify the issue
- Analyze the issue
- Resolve the issue
- Verify solution
- Helpful Hints
- Common issues and possible solutions
- Additional information
- Acronyms
- Blinking lights and boot error codes
- Processor not executing code
- BIOS recovery code unable to find valid BIOS recovery image
- Memory module error
- Graphics Controller Error (No Controller)
- Failure - System Board Error
- Intel Trusted Execution Technology (TXT) Error
- Sure Start unable to find valid BIOS Boot Block image
- Sure Start has identified a problem (Manual Recovery Policy Set)
- POST error messages and user actions
- Routine maintenance for performance improvement
- Common blue screen error messages
- Use Windows Debugging Tool
- Display issue: pixel anomalies
- Cable management
- Connector types
- Computer Setup (BIOS), TPM, and HP Sure Start
- Using HP PC Hardware Diagnostics
- Backing up, restoring, and recovering
- Specifications
- Power cord set requirements
- Statement of memory volatility
- Recycling
- Index

Solid-state drive (SSD)
Table 5-2 Solid-state drive descriptions and part numbers
Description Spare part number
2 TB, PCIe, TLC L62766-001
1 TB, PCIe, TLC L62763-001
512 GB, PCIe, TLC L62769-001
512 GB, PCIe, Self-encrypting drive (SED), Opal 2, TLC L62768-001
512 GB, SATA-3, FIPS-140–2, TLC L62767-001
256 GB, PCIe, NVMe, TLC L64700-001
256 GB, PCIe, NVMe, value L62765-001
256 GB, SATA-3, Opal 2, TLC L64701-001
128 GB, SATA-3, TLC L63372-001
Before removing the solid-state drive, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).
3. Disconnect the battery cable from the system board (see Battery on page 44).
Remove the solid-state drive:
1. Remove the Phillips M2.0 × 2.0 screw (1) that secures the drive to the system board.
2. Remove the drive by pulling it away from the connector (2).
NOTE: M.2 solid-state drives are designed with notches to prevent incorrect insertion.
Reverse this procedure to install the solid-state drive.
34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts