Maintenance and Service Guide
Table Of Contents
- Product description
- Components
- Illustrated parts catalog
- Removal and replacement procedures preliminary requirements
- Removal and replacement procedures for Customer Self-Repair parts
- Removal and replacement procedures for authorized service provider parts
- Interpreting system validation diagnostic front panel LEDs and audible codes
- Troubleshooting guide
- Resources
- General troubleshooting steps
- Identify the issue
- Analyze the issue
- Resolve the issue
- Verify solution
- Helpful Hints
- Common issues and possible solutions
- Additional information
- Acronyms
- Blinking lights and boot error codes
- Processor not executing code
- BIOS recovery code unable to find valid BIOS recovery image
- Memory module error
- Graphics Controller Error (No Controller)
- Failure - System Board Error
- Intel Trusted Execution Technology (TXT) Error
- Sure Start unable to find valid BIOS Boot Block image
- Sure Start has identified a problem (Manual Recovery Policy Set)
- POST error messages and user actions
- Routine maintenance for performance improvement
- Common blue screen error messages
- Use Windows Debugging Tool
- Display issue: pixel anomalies
- Cable management
- Connector types
- Computer Setup (BIOS), TPM, and HP Sure Start
- Using HP PC Hardware Diagnostics
- Backing up, restoring, and recovering
- Specifications
- Power cord set requirements
- Statement of memory volatility
- Recycling
- Index
Smart card reader
Table 6-11 Smart card reader and cable descriptions and part numbers
Description Spare part number
Smart card reader L62733-001
Smart card reader pass-thru board (for use in models without a smart card)
NOTE: This board provides cable pass through capability for models without a smart card.
L62743-001
Smart card reader cable (available in Cable Kit) L63364-001 (Cable Kit)
Before removing the card reader, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 32).
2. Remove the bottom cover (see Bottom cover on page 32).
3. Remove the battery (see Battery on page 44).
Remove the smart card reader:
NOTE: Before you remove the smart card reader, make sure nothing (memory card or plastic insert) is
inserted in the reader.
1. Disconnect the system board cable from the connector on the smart card reader board (1).
2. Disconnect the touchpad cable from the ZIF connector on the smart card reader board (2).
3. Remove the three Phillips M2.0 × 2.5 screws (3) that secure the smart card reader to the computer.
4. Remove the smart card reader from the computer (4).
Reverse this procedure to install the smart card reader.
58 Chapter 6 Removal and replacement procedures for authorized service provider parts