User's Manual

Solve wired network problems
Introduction
Certain types of problems can indicate there is a network communication problem. These problems include the
following issues:
● The periodic loss of ability to communicate with the printer
● The printer cannot be found during driver installation
● A periodic failure to print
NOTE: If you have been experiencing intermittent loss of network connectivity, rst update the printer
rmware. For instructions on how to update the printer rmware, go tohttp://support.hp.com, search for your
printer, and then search on “update the rmware.”
Check the following items to verify that the printer is communicating with the network. Before beginning, print a
conguration page from the printer control panel and locate the printer IP address that is listed on this page.
●
Poor physical connection
●
The computer is using the incorrect IP address for the printer
●
The computer is unable to communicate with the printer
●
The printer is using incorrect link and duplex settings for the network
●
New software programs might be causing compatibility problems
●
The computer or workstation might be set up incorrectly
●
The printer is disabled, or other network settings are incorrect
NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating
systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com.
Poor physical connection
1. Verify that the printer is attached to the correct network port using a cable of the correct length.
2. Verify that cable connections are secure.
3. Look at the network port connection on the back of the printer, and verify that the amber activity light
ashes indicating network traic, and the green link-status light is continuously lit indicating a network link.
4. If the problem continues, try a dierent cable or port on the hub.
The computer is using the incorrect IP address for the printer
1. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer conguration page.
2. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this
printer, even if its IP address changes.
112 Chapter 6 Solve problems ENWW