HP LaserJet Enterprise MFP M634, M635, M636 - Warranty and Legal Guide

Table Of Contents

purposes, you agree that the Consumer Guarantees Act 1993 does not apply and that given the nature and

value of the transaction, this is fair and reasonable.

The information contained herein is subject to change without notice. All other product names mentioned herein

may be trademarks of their respective companies. To the extent permitted by applicable law, the only warranties

for HP products and services are set forth in the express warranty statements accompanying such products and

services. Nothing herein should be construed as constituting an additional warranty. To the extent permitted by

applicable law, HP shall not be liable for technical or editorial errors or omissions contained herein.

Version: April 2019

Customer self-repair warranty service

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for

greater exibility in performing defective parts replacement. If during the diagnosis period, HP identies that the

repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There

are two categories of CSR parts: 1) Parts for which customer self repair is mandatory. If you request HP to

replace these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which customer

self repair is optional. These parts are also designed for Customer Self Repair. If, however, you require that HP

replace them for you, this may be done at no additional charge under the type of warranty service designated for

your product.

Based on availability and where geography permits, CSR parts will be shipped for next business day delivery.

Same-day or four-hour delivery may be oered at an additional charge where geography permits. If assistance is

required, you can call the HP Technical Support Center and a technician will help you over the phone. HP species

in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases

where it is required to return the defective part to HP, you must ship the defective part back to HP within a

dened period of time, normally ve (5) business days. The defective part must be returned with the associated

documentation in the provided shipping material. Failure to return the defective part may result in HP billing you

for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the

courier/carrier to be used.

Customer support

Get telephone support for your country/region

Have the product name, serial number, date of purchase, and

problem description ready.

Country/region phone numbers are on the yer that was in the box

with your product or at www.hp.com/support/.

Get 24-hour Internet support, and download software utilities and

drivers

http://www.hp.com/support/ljM634MFP, http://www.hp.com/

support/ljM635MFP, or http://www.hp.com/support/ljM636MFP

Order additional HP service or maintenance agreements www.hp.com/go/carepack

18 Chapter 1 Service and support ENWW