HP EliteBook Folio 1020 G1 Notebook PC Maintenance and Service Guide
© Copyright 2015 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification ................................................................................................................. 5 Display ................................................................................................................................................................... 5 Top ....
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 31 Component replacement procedures ................................................................................................................. 31 Unlocking the device and disabling Always On Remote Management (select HP devices only) ..... 31 Bottom cover ..........................................................................................................................
Starting Computer Setup .................................................................................................................. 72 Navigating and selecting in Computer Setup ................................................................................... 72 Restoring factory settings in Computer Setup ................................................................................. 73 Updating the BIOS ............................................................................................
Using HP Software Setup .................................................................................................................. 87 11 Backup and recovery in Windows 7 .............................................................................................................. 88 Creating recovery media and backups ................................................................................................................ 88 Guidelines .........................................................
1 Product description Category Description Product Name HP EliteBook Folio 1020 G1 Notebook PC Processors Intel® Core® M processors: Chipset ● 5Y71, 1.2-GHz (max turbo frequency 2.9-GHz), 4-MB L3 Cache, 4.5W ● 5Y51, 1.1-GHz (max turbo frequency 2.6-GHz), 4-MB L3 Cache, 4.5W Intel Broadwell Premium PCH-LP Integrated with processor Graphics Intel UMA Graphics with shared video memory Intel HD Graphics 5300 Panels 31.75-cm (12.5-in), eDP1.
Category Description Ethernet No direct Ethernet support. Ethernet available from accessory dongle. Wireless WLAN Integrated wireless local area network (WLAN) options by way of M.2 wireless module Two WLAN antennas built into display assembly Support for the following WLAN formats: ● Intel Dual Band Wireless-N 7265AN 802.11 a/b/g/n 2x2 WiFi + BT 4.0 ● Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + BT 4.0 ● Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.
Category Description 3-wire plug with ground pin (4.5 mm) (1.0 m) 3-wire plug with ground pin (4.5 mm) (1.8 m) Battery: Supports a 4-cell, 36-Whr, 2.4 Ahr long life polymer battery Security Security lock Fingerprint reader Supports Trusted Platform Module (TPM) 1.
Category Description ● Windows 7 Professional 32 Certified: ● Microsoft WHQL Web-only support: Serviceability ● Windows 8.1 Professional 64-bit ● Windows 8.1 Chinese Market 64-bit ● Windows 8.1 Multi-Language 64-bit ● Windows 8.1 Emerging Market 64-bit ● Windows 8.
2 External component identification Display Component Description (1) Internal microphones (2) Record sound. (2) Webcam light On: The webcam is in use. (3) Webcam Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. Windows 8: For information on using the webcam, access HP Support Assistant. To access HP Support Assistant in Windows 8, on the Start screen, select the HP Support Assistant app.
Component Description (6) Send and receive wireless signals to communicate and transfer data/ info to and from your NFC-compatible devices. Near Field Communication (NFC) antenna* (select models only) *The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
Lights Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. (2) Caps lock light On: Caps lock is on. (3) TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. ● Amber: Computer sound is off. ● Off: Computer sound is on. ● Amber: Microphone sound is off. ● Off: Microphone sound is on.
Buttons, speakers, and fingerprint reader Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Component Description (2) Speaker grill Produce sound. (3) Fingerprint reader Allows a fingerprint logon to Windows, instead of a password logon. Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, or the esc key. (3) Windows key Windows 8: Returns you to the Start screen from an open app or the Windows desktop.
Left Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) HDMI port Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed HDMI device. (3) USB 3.
Right Component (1) Description Audio-out (headphone) jack/Audio-in (microphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.
Bottom Component (1) 12 Description Docking device receptors (2) Chapter 2 External component identification Connects an optional docking device.
Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag.
PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer.
3 Illustrated parts catalog Computer major components Computer major components 15
Item Component Spare part number (1) Display assembly, touch screen 790047-001 NOTE: Non-touch display assemblies are spared at the subcomponent level only. For display assembly spare part information, see Display assembly subcomponents, non-touch models on page 18. Touch displays are only spared as full hinge-ups. Individual components are not spared for touch screen displays.
Item Component Spare part number For use in models with Windows 8 Professional: ● Equipped with Intel Core M-5Y51 processor 790064-601 ● Equipped with Intel Core M-5Y71 processor 790065-601 (11) Battery (4-cell, 36-Wh, 2.
Display assembly subcomponents, non-touch models 18 Item Component Spare part number (1) Display hinge cover 790045-001 (2) Webcam module 790068-001 (3) Display bezel 790046-001 (4) Display Hinge Kit 801211-001 (5) Display panel (raw), 31.75-cm (12.
Bracket Kit Item Component Bracket Kit Spare part number 800582-001 (1) Fingerprint reader bracket (2) Left display (QHD) bracket (3) right display (QHD) bracket/clip Top cable clip (left and right; not illustrated) Mass storage devices Description Spare part number Solid-State Drive 512-GB 790057-001 256-GB, SED, OPAL2 790056-001 256-GB, TLC 804216-001 256-GB 790055-001 180-GB 790052-001 180-GB, SED, SED, OPAL2 790053-001 128-GB, TLC 804215-001 128-GB 790051-001 External optica
Miscellaneous parts Component Spare part number AC adapter: 45-W HP Smart AC adapter (non-PFC) – slim 721092-001 45-W HP Smart AC adapter (non-PFC) – non-slim 741727-001 45-W AC adapter (non-PFC), 2-prong 742436-001 65-W HP Smart AC adapter, 4.5 mm, EM 714657-001 65-W HP Smart AC travel adapter 693716-001 65-W HP Smart AC adapter (RC/V EM) for use in Asia, India, and the People’s Republic of China 693710-001 65-W HP Smart AC adapter 693711-001 Smart AC adapter dongle, 7.
Component Spare part number For use in India 755530-D61 For use in Israel 755530-BB1 For use in Italy 755530-061 For use in Japan 755530-291 For use in North America 755530-001 For use in the People's Republic of China 755530-AA1 For use in South Africa 755530-AR1 For use in South Korea 755530-AD1 For use in Switzerland 755530-111 For use in Taiwan 755530-AB1 For use in Thailand 755530-201 For use in the United Kingdom 755530-031 Power cord for use in Japan (2-pin, black, 1.
Sequential part number listing CSR flag designations: A = Mandatory B = Optional C = Service technician recommended N = Non-user replaceable 22 Spare part number CSR flag Description 490371-001 A Power cord for use in North America (3-pin, black, 1.83-m) 490371-011 A Power cord for use in Australia (3-pin, black, 1.83-m) 490371-021 A Power cord for use in Europe (3-pin, black, 1.83-m) 490371-031 A Power cord for use in the United Kingdom (3-pin, black, 1.
Spare part number CSR flag Description 714657-001 A 65-W HP Smart AC adapter, 4.5 mm, EM 721092-001 N 45-W HP Smart AC adapter (non-PFC) 732252-001 A Docking station 734734-001 A Smart AC adapter dongle, 7.4mm 736697-001 N Cable, detachable, with tips (4.5 mm and 7.
24 Spare part number CSR flag Description 790046-001 N Display bezel for use on models with FHD displays 790047-001 N Full hinge-up display, touch screen 790049-001 N Raw display panel support kit for use in models with FHD displays 790051-001 N Solid-state drive, 128-GB, SATA III 790052-001 N Solid-state drive, 180-GB, SATA III 790053-001 N 180-GB solid-state drive, SED, OPAL2 790055-001 N Solid-state drive, 256-GB, SATA III 790056-001 N 256-GB solid-state drive, SED, OPAL2 7900
Spare part number CSR flag Description 804213-001 N NFC Cable Kit (includes NFC module cable and NFC antenna) 804214-001 N Keyboard with backlight for use in the United States (includes keyboard cable and backlight cable) 804214-031 N Keyboard with backlight for use in the United Kingdom and Singapore (includes keyboard cable and backlight cable) 804214-041 N Keyboard with backlight for use in Germany (includes keyboard cable and backlight cable) 804214-051 N Keyboard with backlight for use
26 Spare part number CSR flag Description 804214-FL1 N Keyboard with backlight for use in the Czech Republic and Slovakia (includes keyboard cable and backlight cable) 804214-FP1 N Keyboard with backlight for use in northwest Africa (includes keyboard cable and backlight cable) 804215-001 N 256-GB solid-state drive, SATA-III, TLC 804216-001 N 256-GB, TLC solid-state drive, SATA-III, TLC Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Torx T8 screw driver ● Phillips P0 and P1 screw drivers ● Non-marking pry tool Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
Typical electrostatic voltage levels Relative humidity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,0
● Avoid contact with pins, leads, or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment. Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
5 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Service tag and PCID label on page 13 for details.
3. Clear the Allow Activation check box. 4. Select Save changes and exit.. Bottom cover Description Spare part number Bottom cover for use on models with FHD displays 790072-001 Bottom cover for use on models with QHD displays 801209-001 Before removing the bottom cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. Pry up on the top (near the display hinge) of the bottom cover to disengage it from the computer. Reverse the removal procedures to install the bottom cover.
Display assembly components (panel, bezel, webcam, microphone) CAUTION: Be sure to disconnect the battery cable before removing any components from the computer. All display assemblies include WLAN antenna transceivers and cables. This section describes removing components from non-touch displays that do not require that you entirely remove the display assembly from the computer.
5. Disconnect the battery cable. Remove the display assembly components: 1. Position the computer upright, and open as far as possible. 2. To remove the display bezel: a. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. b. Remove the bezel. The display bezel is available using spare part number 790046-001. 3. If it is necessary to replace the webcam/microphone module: a.
b. Disconnect the cable (2) from the webcam/microphone module, and then remove the webcam module from the display enclosure (3). The webcam module is available using spare part number 790068-001. 4. If it is necessary to replace the display panel: a. Remove the six Phillips PM2.0×1.8 screws that secure the display panel to the display enclosure (1), and then rotate the top of the display panel downward (2) onto the keyboard.
b. Disconnect the display cable from the connector on the panel (1), and then remove the display panel (2). Reverse this procedure to reassemble and install the display assembly components.
Keyboard Description Spare part number Keyboard (backlit; includes keyboard cable and backlight cable) 804214-xx1 NOTE: For a detailed list of available keyboards, see Sequential part number listing on page 22. Before removing the keyboard, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Disconnect the main keyboard cable from the system board (3). 4. Position the computer on its side and open. 5. Insert a screwdriver or similar thin tool into the screw boss of the screw removed in the previous step, and then press on the back of the keyboard until it disengages from the computer.
6. Lift the main keyboard cable (1) and the keyboard backlight cable (2) from the slits in the computer, and then remove the keyboard (3). 7. Remove the keyboard. Reverse this procedure to install the keyboard.
SSD drive Description Spare part number Solid-state drive 512-GB 790057-001 256-GB, SED, OPAL2 790056-001 256-GB, TLC 804216-001 256-GB 790055-001 180-GB 790052-001 180-GB, SED, OPAL2 790053-001 128-GB, TLC 804215-001 128-GB 790051-001 Before removing the solid-state drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. Remove the drive (2) by pulling it away from the connector. NOTE: mSATA drives are designed with notches to prevent incorrect insertion. Reverse this procedure to reassemble and install the mSATA drive.
WLAN module Description Spare part number Intel Dual Band Wireless-N 7265AN 802.11 a/b/g/n 2x2 WiFi + BT 4.0 756748-005 Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter 756749-005 Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. If the computer is equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN antenna cable connects to the middle terminal on the WLAN module. 2. Remove the Phillips PM2.0×1.8 screw (2) that secures the WLAN module to the system board. (The WLAN module tilts up.) 3.
Display assembly This section describes removing components that require you to completely remove the display panel. You can remove the display bezel, webcam, and display panel without removing the entire display hinge-up from the computer. Before removing the display assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. Remove the two Phillips PM2.5×5.2 screws (1) that secure the bracket on the left side of the computer, and the remove the bracket (2). The display brackets are available in the Bracket Kit using spare part number 800582-001. 3. Remove the cable from the routing clips in the right display bracket (1). 4. Remove the two Phillips PM2.5×3.4 screws (2) that secure the display bracket to the right side of the computer, and then remove the bracket (3).
9. Remove the computer from the display assembly (5). 10. If it is necessary to replace the display hinges: a. Run a non-marking tool along the edge of the hinge cover to disengage the cover from the display (1). b. Remove the hinge cover from the display (2). The display hinge cover is available using spare part number 790045-001. c. Remove the two Phillips PM2.5×5.2 screws (1) per hinge that secure the hinges to the display. d. Remove the acetate tape and antenna cable from the left hinge (2).
e. Lift the display hinges off the display enclosure (3). Display hinges are available in the Display Hinge Kit, spare part number 801211-001. 11. To remove the display bezel: a. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. b. Remove the bezel. The display bezel is available using spare part number 790046-001. 12. If it is necessary to replace the webcam/microphone module: a.
b. Disconnect the cable (2) from the webcam/microphone module, and then remove the webcam module from the display enclosure (3). The webcam module is available using spare part number 790068-001. 13. If it is necessary to replace the display panel: a. Remove the six Phillips PM2.0×1.
b. Disconnect the display cable from the connector on the panel (1), and then remove the display panel (2). 14. If it is necessary to replace the display cable or the webcam cable, lift the webcam cable (1) or the display cable (2) from the display enclosure. The webcam and display cables are available in the Display Cable Kit using spare part number 801213-001 for models.
15. If it is necessary to replace the antenna cables, lift the antenna cables from the clips on the sides of the display enclosure (1), and then remove the antennas from the enclosure (2). The antenna cables are available using spare part number 800580-001. The display enclosure is available using spare part number 800579-001. Reverse this procedure to reassemble and install the display assembly.
RTC battery Description Spare part number RTC battery (includes double-sided tape) 702853-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
2. Detach the RTC battery (2) from the computer. Reverse this procedure to install the RTC battery.
Heat sink NOTE: The heat sink assembly spare part kit includes replacement thermal material. Description Spare part number Heat sink assembly 790073-001 Before removing the heat sink, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
2. Remove the heat sink (2). CAUTION: Take extreme care when removing the heat sink. The heatpipe is very fragile and can be easily damaged and bent during removal. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits. The following illustration shows the replacement thermal material locations.
Battery Description Spare part number 4-cell, 36-Wh, 2.4-Ah, Li ion battery 760605-005 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable) 790074-001 Before removing the fingerprint reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
NFC module Description Spare part number NFC (Near Field Communication) module 790069-001 NFC cable kit (includes NFC cable and antenna) 804213-001 Before removing the NFC module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
ForcePad (Touchpad) Description Spare part number ForcePad (Touchpad) (includes cable) 790066-001 Before removing the ForcePad, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
System board NOTE: The system board spare part kit includes replacement thermal material.
2. Remove the WLAN antenna from the routing channel on the system board (1). 3. Remove the eight Phillips PM2.0×3.0 screws (2) that secure the system board to the computer. 4. Lift the right side of the system board up at an angle (1). CAUTION: To avoid damaging or breaking the system board, use two hands when removing the board. Do not lift up on the narrow end of the board. 5. Pull the flat ribbon cable through the slit in the system board (2).
6. Pull the system board away from and out of the computer (3), making sure the connectors on the side of the board are clear of the computer. Reverse this procedure to install the system board. Power button Description Spare part number Power button not spared Before removing the power button, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. Lift the button up and off the computer (2). Reverse the removal procedures to install the power button.
Speaker assembly Description Spare part number Speaker assembly (includes cable) 800583-001 Before removing the speaker assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
6 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8.1 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
– or – Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.
1. Start Computer Setup. 2. Use a pointing device or the arrow keys to select Main > System Information. 3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.
To move the device down in the boot order, use a pointing device to click the down arrow, or press the key. 5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1.
Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components. To start HP PC Hardware Diagnostics UEFI: 1.
Using HP Sure Start (select models only) Select computer models are configured with HP Sure Start, a technology that continuously monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration.
7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
– or – Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.
1. Start Computer Setup. 2. Use a pointing device or the arrow keys to select Main > System Information. 3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.
Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f9. 3. Use a pointing device or the arrow keys to select a boot device, then press enter.
To start HP PC Hardware Diagnostics UEFI: 1. Turn on or restart the computer, quickly press esc, and then press f2. After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order: a. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 70. 2. b. Hard drive c.
8 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Ubuntu Linux Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Setup Utility.
Displaying system information 1. Start Setup Utility. 2. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. 3. To exit Setup Utility without changing any settings: ● Use the arrow keys to select Exit > Ignore Changes and Exit, and then press enter. -Or- ● Use the arrow keys to select Exit > Exit Discarding Changes. Click Yes, and then press enter. Restoring factory default settings in Setup Utility 1.
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 70. b. 2. BIOS When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test, press esc.
9 Specifications Computer specifications Metric U.S. Width 31.0 cm 12.2 in Depth 21.0 cm 8.27 in Height (non-touch) 1.57 cm 0.62 in Height (touch) 1.71 cm 0.67 in Non-touch (Equipped with FHD display (no touch), M.2 SSD, fingerprint reader, webcam, no NFC, WLAN module) 1.22 kg 2.68 lbs Non-touch (QHD display (no touch), M.2 SSD, fingerprint reader, webcam, no NFC, WLAN module) 1.00 kg 2.20 lbs Touch (QHD display (no touch), M.2 SSD, fingerprint reader, webcam, no NFC, WLAN module) 1.
35.6-cm (14.0-in) HD+ display specifications Metric U.S. Height 17.6 cm 6.93 in Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Number of colors up to 16.8 million Contrast ratio 200:1 (typical) Brightness 250 nits (typical) Dimensions Pixel resolution 82 Pitch 0.197 × 0.197 mm Format HD+ (1600 x 900) Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 3.
35.6-cm (14.0-in) FHD display specifications Metric U.S. Height 17.6 cm 6.93 in Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Number of colors up to 16.8 million Contrast ratio 200:1 (typical) Brightness 300 nits (typical) Dimensions Pixel resolution Pitch 0.197 × 0.197 mm Format HD+ (1920 x 1080) Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 3.46 W Viewing angle ±65° horizontal, ±50° vertical (typical) 35.6-cm (14.
M.2 solid-state drive specifications 128-GB* 180-GB* 256-GB* Height 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.
10 Backup and recovery in Windows 8.1 To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery. 1. If possible, back up all personal files. 2. If possible, check for the presence of the Recovery Image partition and the Windows partition.
Using Windows operating system media (purchased separately) To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using a Windows operating system media completely erases hard drive contents and reformats the hard drive.
11 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps. This section provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup.
applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications. Creating recovery media NOTE: The Windows 7 operating system DVD can be created only once.
To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).
1. If possible, back up all personal files. 2. If possible, check for the presence of the Windows partition. To check for the Windows partition, select Start > Computer. NOTE: If the Windows partition is not listed, you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery media. For additional information, see Using Windows 7 operating system media on page 92. 3.
Using Windows 7 operating system media If you cannot use the recovery media you previously created using the HP Recovery Disc Creator (select models only), you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. You can also order the DVD by calling support.
12 Backing up, restoring, and recovering Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Creating a restore image The Recovery Media Creator allows you to repair or restore the computer to its original factory state. You can create restore image DVDs using DVD±RW optical drives. You can also create a restore image on a USB device.
Creating a restore image on a USB device NOTE: Be sure AC power is connected to the computer before you begin this procedure. You can use Recovery Media Creator or the restore creation software to create a system restore image on a USB device. Verify the exact amount of free space on your storage device before you begin the creation process. For most models, you will need at least 4GB of free space on the USB device.
Backing up your data files The Deja Dup Restore Tool allows you to back up your data files. You should back up your data files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, or discs.
13 Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
2. i. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or tap F1 to accept or F2 to reject. j. Remove all power and system batteries for at least 24 hours. Complete one of the following: ● Remove and retain the storage drive. – or – ● Clear the drive contents by using a third party utility designed to erase data from an SSD.
Nonvolatile memory usage Nonvolatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write-protected? HP Sure Start flash (select models only) 2 MBytes No Yes Provides protected backup of critical System BIOS code, EC firmware, and critical PC configuration data for select platforms that support HP Sure Start.
Nonvolatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write-protected? Downloads, and then follow the on-screen instructions. Intel Management 1.5 MBytes or 5 MBytes Engine Firmware (present in only specific ZBook and EliteBook models. For more information, go to http://www.hp.com/ support, and select your country.
Questions and answers 1. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and answer 6 for steps to securely erase data. Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for information about resetting the keys. 2. a.
IMPORTANT: Resetting will result in the loss of information. These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about resetting the keys. 7. a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. b. Select Main, and then select Reset BIOS Security to Factory Default. c. Follow the on-screen instructions. d.
14 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor.
15 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/ recycle.
Index A AC adapter, spare part numbers 20, 23 AC adapter/battery light 11 antenna cable removal 51 antenna, spare part number 18 audio, product description 1 audio-in (microphone) jack, identifying 11 audio-out (headphone) jack, identifying 11 B Backup and Restore 90 backup tools 88 backups 93 creating 89 recovering 90 battery removal 56 spare part numbers 17, 23, 56 BIOS determining version 66, 73 downloading an update 67, 74 updating 66, 73 Blu-ray R/RE DVD±RW SuperMulti DL Drive precautions 28 Blu-ray RO
fn key, identifying 9 ForcePad removal 59 spare part number 16, 24, 59 function keys, identifying 9 G graphics, product description 1 grounding guidelines 28 guidelines equipment 30 grounding 28 packaging 29 transporting 29 workstation 29 H hard drive precautions 28 hard drive cover spare part number 32 hard drive recovery 86, 91 HDMI port identifying 10 headphone (audio-out) jack 11 heat sink removal 54 spare part numbers 16, 24, 54 HP PC Hardware Diagnostics (UEFI) downloading 70, 77, 80 using 79 HP Recov
operating system 3 pointing device 2 ports 2 power requirements 2 primary storage 1 processors 1 product name 1 security 3 serviceability 4 video 1 wireless 2 product name 1 R recovery 87 recovery media, creating 88 recovery media, using for restore 92 recovery partition 86, 91 recovery tools 88 recovery tools, Windows 90 recovery, system 90 refresh 87 removal/replacement procedures 31 removing personal data from volatile system memory 96 reset 87 restoring the hard drive 86, 91 RTC battery removal 52 spare
