User manual

ManualsBrandsHP ManualsPrint & Scan8050 PhotoSmart Inkjet

To further troubleshoot your printer please visit:

http://www.inkjet411.com

HP Inkjet Printer Diagnostic Tests

The internal HP printer self-tests, including ‘Tap 10’ test, can be used to verify cartridge nozzle performance and that the

printer's internal firmware is functioning properly. The Tap 41/43 diagnostic tests can provide valuable cartridge/printhead

health diagnostics information (most models); as this is a forced service test the printer will attempt to print the ‘tap 41/43’

diagnostic page whether the ink cartridges are electrically good or not. The tests do not verify computer-printer connectivity.

NOTE 1: “Non-Genuine”/”Counterfeit” ink alert messages can be bypassed, however if “Incompatible Print Cartridge" / “Print

Cartridge(s) Problem” / “Refer to printer documentation” / “Cartridge Error: Cartridge must be replaced” / “Cartridge in left or

right slot is not intended for use in this printer" / “Replace Ink Cartridge” / “Ink Cartridge Failure” is displayed then the

cartridge may be electrically damaged (internal micro-electronics). Remove and clean ink cartridge (or printhead) electrical

contacts. Re-install and re-test printer using the suggested procedures provided below. Videos available at www.inkjet411.com

NOTE 2: If you are able to print the internal Self-Test print but ‘regular’ printing is still not possible, then one (or both) of the ink

cartridges (or PRINTHEAD) may have internal micro-electronic damage and may need to be replaced to restore print functions.

Tap 41 Diagnostic Print Test (i.e. HP 92-99 Ink Cartridges) Check expiration; cartridges are prone to failure after this date

Table of Contents:

HP Deskjet Printers

HP Deskjet D/F Series Printers

HP PSC Printers

HP Photosmart Printers

HP Photosmart B/C/D Series Printers

HP Officejet Printers

HP Officejet J-Series Printers

Addendum:

Hard Printer Reset

Hot Water Ink Cartridge Soak

Hot Water Printhead Flush/Soak

Summary of content (50 pages)

PAGE 1
To further troubleshoot your printer please visit: http://www.inkjet411.com HP Inkjet Printer Diagnostic Tests The internal HP printer self-tests, including ‘Tap 10’ test, can be used to verify cartridge nozzle performance and that the printer's internal firmware is functioning properly.
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To further troubleshoot your printer please visit: http://www.inkjet411.com HP Deskjet Printers Print the HP Self-Test Report (older HP printer models) – click here for instructions/sample prints: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=bpu00734 Deskjet Printers (most models) Tap 10 Diagnostic Test (Extended Self-Test): 1. Press and hold the Power button, and then press the Cancel button once. 2. Release the buttons. The Extended Self-Test (“Tap 10”) prints. 3.
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To further troubleshoot your printer please visit: http://www.inkjet411.com 2. Press and hold down the RESUME button until the printer starts printing. Running a clean test: 1. Turn the printer on. 2. Press and hold down the POWER button. 3. Press the RESUME button seven times. 4. Release the POWER button. Running a diagnostic test: Regular Test: 1. Turn the printer on. 2. Press and hold down the POWER button. 3. Press the RESUME button five times. 4. Release the POWER button. Extended Test: 1.
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To further troubleshoot your printer please visit: http://www.inkjet411.com 2. 3. 4. Press and hold the POWER button. Press the RESUME button four times. Release the POWER button. NOTE 1: This may need to be performed several times before the printer prints the page. NOTE 2: There are no internal clean or diagnostic tests for the HP Deskjet 710c and 720c series printers. The clean test can be performed from the printer’s toolbox.
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To further troubleshoot your printer please visit: http://www.inkjet411.com Deskjet 900c, 916c, 920c, 940, 940c series printers (HP 15, 78 ink cartridges) Deskjet 930c, 950c, 952, 960c, 970c, 980c, 990c (HP 45, 78 ink cartridges) Running a sample page: 1. Turn the printer on. 2. Press and hold the RESUME button until the printer starts printing. 3. Release the RESUME button. Running a self-test: 1. Turn the printer on. 2. Press and hold the POWER button. 3. Press the RESUME button four times. 4.
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To further troubleshoot your printer please visit: http://www.inkjet411.com 1. Use a random button pressing technique to gain access to ‘Support Menu’. Beginning with the ‘Forward’ button, alternatively press the ‘Forward’ and ‘Return’ buttons 3-4 times each, then press the ‘Cancel’ button every so often, until the ‘Support’ menu is displayed. NOTE 1: this can be somewhat tricky to perform successfully.
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To further troubleshoot your printer please visit: http://www.inkjet411.com Deskjet 3820 printers (HP 15, 78 ink cartridges) Running a sample page 1. Turn the printer on. 2. Press and hold the RESUME button until the printer starts printing. 3. Release the RESUME button. Running a self-test 1. Turn the printer on. 2. Press and hold the POWER button. 3. Press the RESUME button four times. 4. Release the POWER button. Deskjet 3900 Printer series (HP 21/22 Ink Cartridges) 1. Press and hold the power button.
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To further troubleshoot your printer please visit: http://www.inkjet411.com Unreachable” then a severe cartridge error condition is present and the ink cartridge may need to be replaced. 5. The Left and Right ‘Status’ columns should state ‘Okay’. If not, then the respective ink cartridge may be electrically damaged and may need to be replaced. 6. If ‘TSR Shorted’ states anything other than ‘No’, then the respective ink cartridge is electrically damaged and will need to be replaced. 7.
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To further troubleshoot your printer please visit: http://www.inkjet411.com 5. Release the Power button. The test page prints. NOTE: A good HP 93/95/97 color cartridge should display 600 good nozzles, while a good HP 92/94/96/98 black ink cartridge should show 672 good nozzles. On some models you may remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink.
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To further troubleshoot your printer please visit: http://www.inkjet411.com NOTE 2: Ideally, a good Color cartridge will display 300 nozzles (for example, check the printed 10 x 10 stair step patterns for each of the 3 colors), while a good Black cartridge will display 416 nozzles (for example, check the printed 26 x 16 stair-step pattern).
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To further troubleshoot your printer please visit: http://www.inkjet411.com 4. 5. Release both buttons. The 10-tap test prints. Review test pattern; ensure all colors are firing. A missing horizontal block or blocks within the nozzle stair step pattern indicates a misfiring ink nozzle. Perform cartridge cleaning to correct. Tap 41 Cartridge Health Diagnostics (see video: http://inkjet411.com/?page_id=1741): 1. Turn printer Power ON – allow printer to fully energize. 2. Press and HOLD the Power Button 3.
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To further troubleshoot your printer please visit: http://www.inkjet411.com 12. The Tap 41 diagnostics page prints. NOTE: A good HP 93/95/97 color cartridge should display 600 good nozzles, while a good HP 92/94/96/98 black ink cartridge should show 672 good nozzles. On some models you may remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink.
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To further troubleshoot your printer please visit: http://www.inkjet411.com 2. 3. 4. 5. 6. Press and hold the ‘POWER’ button. Press the ‘Cancel’ (X) button four (4) times. Press the ‘RESUME’ button (Down Arrow) once. Release the POWER button. The Tap 41 diagnostics page prints. NOTE: A good HP 93/95/97 color cartridge should display 600 good nozzles, while a good HP 92/94/96/98 black ink cartridge should show 672 good nozzles.
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To further troubleshoot your printer please visit: http://www.inkjet411.com NOTE: Reference Video: http://inkjet411.com/?page_id=2358 Deskjet F2200 Printer series (HP 21/22 ink cartridges) Self-Test Page: 1. Press the Setup or Menu button until Print Report appears in the display then press Enter. 2. Press the Setup or Menu button until Self-Test appears in the display, and then press Enter. 3. Review test patterns; ensure all 4 colors are firing.
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To further troubleshoot your printer please visit: http://www.inkjet411.
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To further troubleshoot your printer please visit: http://www.inkjet411.com HP PSC Printers NOTE 1: HP Self-Test Reports (older HP printer models) – click here for instructions/sample prints: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=bpu00734 NOTE 2: If you have colored paper loaded in the paper tray when you align the print cartridges, the alignment fails. Load unused plain white letter or A4 paper into the paper tray, and then try the alignment again.
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To further troubleshoot your printer please visit: http://www.inkjet411.com 5. Wait until the On/Resume button is steady. The reset is now complete. PSC 1401, 1402, 1403, 1408, 1410, 1410v, 1410xi and 1417 Printer series (HP 21, 22 Cartridges) Self Test Report: 1. Load plain, white paper into the paper tray. 2. Press and hold the Cancel button, and then press the Start Copy Color button. 3. The product prints a self-test report. Inspect the self-test page that prints.
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To further troubleshoot your printer please visit: http://www.inkjet411.com PSC 2110xi (HP 56/57/58 cartridges) Print self-test report: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00042632&lang=en&cc=us&taskId=135&cont entType=SupportFAQ&prodSeriesId=295848 1. 2. 3. 4. 5. Press Setup on the product control panel. The Setup menu displays. Press the Right Arrow ( > ) until Print Report displays, and then press OK . The Print Report menu displays.
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To further troubleshoot your printer please visit: http://www.inkjet411.com 2. 3. 4. 5. Enter 124 (or 1234) Using left/right arrow keys, navigate to Special Reports. Select Enter. Using left/right arrow keys, navigate to Extended Self Test. Select Enter to print test print. Inspect nozzle test pattern; missing bars represent an ink clog, a mis-firing nozzle or damaged ink nozzle.
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To further troubleshoot your printer please visit: http://www.inkjet411.com HP Photosmart Printers Photosmart 245, 320, 330, 370, 375, 380 & 385 Printer series (HP 95, 97, 100 ink cartridges) 1. Press either the Right Arrow button or the Left Arrow button. Main Menu displays on the control panel. 2. Press OK to select Tools. 3. Press the Right Arrow button to select ‘Print Test Page’, and then press OK. The test page prints. Photosmart 230 and 420 Printer series (HP 95, 97, 100 ink cartridges) 1.
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To further troubleshoot your printer please visit: http://www.inkjet411.com 2. 3. 4. 5. Press Setup. The Setup Menu appears. Press the Down-arrow button to select the Print Report Menu , and then press OK . The Self-Test Report option displays. Press OK to print the self-test report. Evaluate test pattern. The color stair-step patterns at top-left are printed by the color cartridge. The black stair-step pattern at top-right is printed by the black cartridge.
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To further troubleshoot your printer please visit: http://www.inkjet411.com failed and may need to be replaced (if part is still available). It is suggested to perform the ‘Printer Reset’ procedure below to first rule out printer firmware related problem. Printer Reset (i.e. “Ink System Failure” message) 10. Press and Hold the * key. 11. While holding the * key, press # key and then release both keys. 12. “Enter Special Key Combo” will be displayed. 13. Press 123 to display the ‘Support’ menu. 14.
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To further troubleshoot your printer please visit: http://www.inkjet411.com 1. 2. 3. 4. 5. 6. 7. Press ‘Return’ button (lower left side) four (4) times until ‘Support’ menu is displayed. At ‘Support’ Menu, using the arrow key, navigate to the ‘Service Menu’, press Ok. Use arrow keys to advance to the ‘Special Reports’ Menu. Select OK. Use arrow keys to advance to the ‘print mech button tap’ menu. Select Ok. ‘code = 0’ will be displayed. Use arrows keys to change value to ‘41’ (i.e.
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To further troubleshoot your printer please visit: http://www.inkjet411.com 2. 3. 4. Make sure plain paper is loaded in the In Tray. On the control panel, press the Right/Left arrow button in the Tools button several times until ‘Print a Test Page’ is displayed. Press the OK/Yes button. Photosmart 7550 Printer (HP 56, 57, 58 cartridges) Internal Test Print: 1. Ensure that the memory card has been removed from the memory card slot. 2. Make sure plain paper is loaded in the In Tray. 3.
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To further troubleshoot your printer please visit: http://www.inkjet411.com 6. 7. 8. 9. Select Ok, then press the arrow button until the ‘print-mech button tap’ menu is displayed. Select Ok (‘code = 0’ will be displayed); click and hold Right Arrow until ‘code = 43’ is displayed. Select Ok. The test page prints.
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To further troubleshoot your printer please visit: http://www.inkjet411.com 5. Select Ok. Within one minute the Tap 41 (or 43) diagnostic test pattern should be initiated and print. Refer to video to help evaluate test pattern. Refer to 2nd video for guidance on how to read the diagnostic test pattern: http://inkjet411.com/?page_id=1741 NOTE 1: A good HP 93/95/97 color cartridge should display 600 good nozzles, while a good HP 92/94/96/98 black ink cartridge should show 672 good nozzles. Refer to video.
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To further troubleshoot your printer please visit: http://www.inkjet411.com 2. 3. 4. 5. 6. 7. Press and Hold the “Print Photos” & “Red Eye Removal” buttons. Release both buttons. You will see a new screen that says, “Enter Special Key Combo”… The Key combo is: press and release in sequence the ‘Red Eye Removal’, ‘Print Photos’, and then ‘Red Eye Removal’. Scroll through the menu by pressing the right arrow button until the display says “System Configuration Menu”. Select Ok.
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To further troubleshoot your printer please visit: http://www.inkjet411.com 3. 4. Depress the SCAN (START SCAN) button three (3) times. Release the CANCEL (X) button. The test prints. 5. NOTE: A good HP 93/95/97 color cartridge should display 600 good nozzles, while a good HP 92/94/96/98 black ink nd cartridge should show 672 good nozzles. Refer to 2 video at link below on how to interpret the test pattern: http://inkjet411.com/?page_id=1741.
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To further troubleshoot your printer please visit: http://www.inkjet411.com 2. 3. 4. 5. 6. 7. 8. If any lights are blinking, first press ‘Cancel’ to attempt to clear. Press and HOLD the ‘Cancel’ button, press ‘Ok’ button once. At ‘Mfg Commands’ menu, click Right Arrow once until ‘uiaux service’ menu is displayed. At ‘uiaux service’ menu, click the Right Arrow 3 times until Special Reports menu is displayed. Select Ok, then click Right Arrow 2 times until the ‘print-mech button tap’ menu is displayed.
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To further troubleshoot your printer please visit: http://www.inkjet411.com Cartridge Error Bypass (Emergency Printing Only) 1. With the cartridge error message displayed at printers LCD screen, press and hold the Power and Cancel buttons down together. 2. When it says "Enter Special Key Combo", press the blue button (top), then the green button (bottom), then the grey button (middle). 3. Press the grey button (middle) several times until display says "information menu". 4.
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To further troubleshoot your printer please visit: http://www.inkjet411.com 6. The diagnostic ‘tap 41’ test pattern will print. NOTE 2: A good HP 60 color cartridge should display 1248 good nozzles, while a good HP 60 black ink cartridge should show 336 good nozzles). Cartridge Error Bypass Procedure: (see video: http://inkjet411.com/?page_id=434) 1.
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To further troubleshoot your printer please visit: http://www.inkjet411.com 4. 5. 6. 7. 8. 9. You will see a new screen that says, “Enter Special Key Combo”… The Key combo is: press and release in sequence the “Red Eye Removal”, “Print Photos”, and then “Red Eye Removal” Scroll through the menu by pressing the right arrow button until the display says ‘Special Reports’. Select Ok, then press the arrow button until the ‘print-mech button tap’ menu is displayed.
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To further troubleshoot your printer please visit: http://www.inkjet411.com  See Video Procedure: http://inkjet411.com/?page_id=2377 Photosmart C5200-C5500 Printer series (HP 74/75 ink cartridges) Tap 41 Cartridge Health Diagnostics (see video: http://inkjet411.com/?page_id=536): 1. Load Letter/A4-size paper into paper feed tray. 2. If any lights are blinking, first press Cancel to attempt to clear. 3. Press and HOLD the Cancel button, press Ok button once. 4.
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To further troubleshoot your printer please visit: http://www.inkjet411.com 3. Touch Self-Test diagnostic page. The self-test diagnostic page prints. http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00728224 Tap 10 Extended Self-Test: 1. Press * and # keys simultaneously. 2. Enter ‘123’ on keypad. 3. At ‘Service’ menu, click the Right Arrow 7 times until ‘Special Reports’ menu is displayed. 4.
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To further troubleshoot your printer please visit: http://www.inkjet411.com Photosmart D5000, D5060, D5065, & D5069 (HP 95, 98, 99, 100 Cartridges) Internal Self Test: 1. Ensure that the memory card has been removed from the memory card slot. 2. Make sure the printer is turned on. 3. Make sure plain paper is loaded in the In Main Tray. 4. Press and hold the OK button. 5. Press and release the Left arrow button once. The printer display shows ‘10’ briefly. 6. Release the OK button to print the Test Page.
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To further troubleshoot your printer please visit: http://www.inkjet411.com NOTE: The Tap 10 extended self-test print may also be initiated via ‘code = 10’ (use to verify ink nozzle/jetting performance for each color). Self Test Page: 1. 2. 3. Press CANCEL and START COPY BLACK buttons simultaneously. Release both buttons. The self test prints. Printing of the self test will verify the printer is functional. Verify normal ink color performance (pictured below).
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To further troubleshoot your printer please visit: http://www.inkjet411.com PhotoSmart Plus B209a, B210a, B210b, B210c, B210d, B210e, C510 eStation (HP 564 cartridges): Tap 41 PRINTHEAD Health Diagnostics: 1. Access the Service Menu (2 different methods depending on printer model); the ‘Support/Manufacturing’ menu will be displayed once entry is successful: 2. 3. 4. 5. 6. 7. a. Press ‘Down’ arrow, press ‘Cancel’, then press the ‘Return’ button (older non-touchscreen models) b.
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To further troubleshoot your printer please visit: http://www.inkjet411.com 1. 2. 3. 4. 5. Remove ink cartridges from printer. Access the Service menu – refer to suggested methods provided above. Support Menu should be displayed. Navigate to the ‘Resets Menu’, press Ok. Navigate to the ‘Semi-Full Reset’. This will restore the printer back to the factory default setting…you will need to re-configure printer following this action (i.e. similar to when you first purchased and set-up the printer).
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To further troubleshoot your printer please visit: http://www.inkjet411.com REFERENCE: Tap 43 Diagnostics [HP Deskjet 5650 -use HP 56/57/58 cartridges]: http://inkjet411.com/?page_id=2358 OfficeJet 4620 (HP 564 cartridges): Tap 41 PRINTHEAD Health Diagnostics: 1. Use a random button pressing technique to gain access to ‘Support Menu’.
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To further troubleshoot your printer please visit: http://www.inkjet411.com Officejet 5500 (56/57 cartridges) Self Test Print: 1. From the front panel, press Setup, press 1, and then press 4. 2. Refer to video at link below to help evaluate test pattern. NOTE: A good HP 56 black cartridge should display 416 good nozzles, while a good HP 57/58 color ink cartridge should show 300 good nozzles. REFERENCE: Tap 43 Diagnostics [HP Deskjet 5650 -use HP 56/57/58 cartridges]: http://inkjet411.
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To further troubleshoot your printer please visit: http://www.inkjet411.com NOTE: A good HP 21/27/56 black cartridge should display 416 good nozzles, while a good HP 22/28/57/58 color ink cartridge should show 300 good nozzles. REFERENCE: Tap 43 Diagnostics [HP Deskjet 5650 -use HP 56/57/58 cartridges]: http://inkjet411.com/?page_id=2358 Officejet 6200 / 6300 / 7200 / 7300 / 7400 Printer Series (HP 94, 95, 96, 97, 98 ink cartridges) Internal Self Test Report: 1. Press setup. 2. Scroll to print reports. 3.
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To further troubleshoot your printer please visit: http://www.inkjet411.com NOTE: with a marginally performing ink cartridge, this typically results in allowing 1 entire print job to be printed at a time. If this does not permit any print operations then the cartridge has severe internal electrical damage and will need to be replaced. Officejet 6500 Printer series (HP 920/920XL ink cartridges) Print Quality Test Report: 1. 2. 3. 4. 5. 6. Load Letter or A4, unused, plain white paper into the input tray.
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To further troubleshoot your printer please visit: http://www.inkjet411.com Officejet 6500A Printer series (HP 920/920XL ink cartridges) Print Quality Test Report: 1. 2. Load Letter or A4, unused, plain white paper into the input tray. On the product control panel, touch the Right Arrow ( ) to display the second navigation screen. 3. Touch the Setup icon ( 4. 5. 6. Touch the Down Arrow ( ), and then touch Reports. Touch Print Quality Report. The print quality diagnostic report prints.
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To further troubleshoot your printer please visit: http://www.inkjet411.com 8. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD will state “Pen Status: Pen OK”………if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced. 9. Re-seat the PRINTHEAD and repeat ‘Tap 43’ test to verify connectivity is not the issue. Refer to HP.com for PRINTHEAD removal procedures or general instructions here: http://inkjet411.
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To further troubleshoot your printer please visit: http://www.inkjet411.com 4. At self test report press ok Extended self test (use to evaluate color performance and obtain total page count) 1. Press return arrow 4 times 2. Press support menu 3. Press right hand arrow 7 times to reports menu and press ok 4. Press right hand arrow 1 time to extended selftest and press ok Print Quality Diagnostic Page (use to determine if printing alignment is correct) 1. Press return arrow 4 times 2. Press support menu 3.
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To further troubleshoot your printer please visit: http://www.inkjet411.com HP Officejet J-Series Printers Officejet J3600 Printer series (HP 21/22 ink cartridges)……….. need to validate procedure Self-Test Page: 1. Press the Setup Button. 2. Press 2 to select “Print Reports” 3. Press 6 to select “Self-Test Report” on the number keypad 4. Examine the resulting self-test page that prints. There should be lines extending all the way across the page in black, yellow, cyan and magenta.
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To further troubleshoot your printer please visit: http://www.inkjet411.com 5. 6. 7. Use the arrow keys to navigate to the System Menu. Select Ok. Use the arrow keys to navigate to the 'print-mech button tap'. Select Ok. Should display “code = 0”. Use the arrow keys to enter “code = 41” (or just enter 41 on keypad). Select Ok. The Tap 41 diagnostic test pattern prints.
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To further troubleshoot your printer please visit: http://www.inkjet411.com 7. Attempt to send emergency print job thru to printer. If this doesn’t work at the 1st time you may need to initiate 2 or 3 times to ensure relock data clears. NOTE: with a marginally performing ink cartridge, this typically results in allowing 1 entire print job to be printed at a time. If this does not permit any print operations then the cartridge has severe internal electrical damage and will need to be replaced.
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To further troubleshoot your printer please visit: http://www.inkjet411.com 2. 3. 4. 5. 6. 7. 8. Heat water until hot and carefully pour into container. Immerse the bottom portion of the ink cartridge into the hot water for approximately 5 minutes. The hot water will help loosen up the dried ink which has formed inside the cartridge nozzle plate holes. Using a towel, gently blot nozzle plate to see if ink appears – this is commonly referred to as “stamping”. a.
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To further troubleshoot your printer please visit: http://www.inkjet411.com 5. 6. Install the printhead and cartridges into the printer. You may observe a “Replace Printhead message” so you will need to cycle printer power by turning printer off and then on to clear the error. You should observe a New PRINTHEAD alert message followed by an approx. 4-minute printer preparation countdown prompt.